Travelling with myki - Scope

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Accessibility
Information
Travelling with myki
Information for people with
a disability

This brochure has been
produced for people with a
disability who travel on Victoria’s
public transport network.
i
Specific information or
education sessions for
staff, clients and members
of Disability Service
Organisations can be
arranged by contacting:
The Manager
Special Interest Groups
Transport Ticketing Authority
Phone:
03 9651 7569
Contents
The brochure covers the following:
What is myki?
How does myki work?
What does the change to myki
mean for you?
What type of myki should you
travel with?
• Concession myki for Disability
Support Pensioners and Carer
Payment Recipients under 60
Free Travel Passes
• Access Travel Pass
• Scooter and Wheelchair Travel
Pass
• Vision Impaired Travel Pass
Other Travel Entitlements for
people with a disability
• Companion Card
• Carer Card
• Multi Purpose Taxi Program
1

What is myki?
myki is Victoria’s new ticketing
system for travel on train, tram
and bus services.
myki is a small plastic card similar
in size to a credit card, which can
be used for travel on trains, trams
and buses across Melbourne and
regional town buses in Ballarat,
Bendigo, Geelong, Moe, Morwell,
Seymour, Traralgon and Warragul.
myki is valid for use on V/Line
trains operating in Zone 1 and 2
to Melton and Sunbury.
In the future, myki will be used on
all V/Line trains and coaches.
How does myki work?
myki uses smart card technology,
which enables it to give the
customer the best fare for their
travel. The customer simply tops
up their myki with money before
travelling.
When the customer boards a train,
tram or bus they must touch on
their myki at the myki readers,
which are located at train station
entrances and in each doorway of
trams and buses.
At the end of each trip, they must
touch off their myki at the myki
readers to get the lowest myki fare.
Melbourne is progressively making
the switch to myki. The existing
Metcard ticketing system can still
be used and will run alongside
myki for a period of time.
2 3

What does the change to
myki mean for you?
The Victorian Government has
introduced some new travel
entitlements for people with a
disability travelling on Victoria’s
public transport network that you
may be eligible for.
In addition, people receiving a
Disability Support Pension or
Carer Payment Recipients aged
under 60 (DSP/CAR) will receive
their first concession myki free in
the mail.
You may have a Metcard Sunday
Pass, which gives you free
Sunday travel, and you may not
be sure how this will transfer
across to myki.
What type of myki should
you travel with?
In the following pages, there are
details on:
A. Concession myki – for
Disability Support Pensioners
and Carer Payment Recipients
under 60
B. Free travel passes – for
eligible customers
C. Other travel entitlements for
people with a disability
Each section gives you a brief
explanation and contact details.
4 5

A. Concession myki –
for Disability Support
Pensioners and Carer
Payment Recipients
under 60
In 2008, free Sunday travel was
introduced for Disability Support
Pensioners and Carer Payment
Recipients under 60 (DSP/CAR),
and from 1 January 2011 this free
travel entitlement will be extended
to a Saturday.
The concession myki replaces
your current concession Metcard
and the Metcard Sunday Pass
(if you are a registered Sunday
Pass holder).
The concession myki will allow
you to travel on a concession fare,
and travel free on Sundays (and
Saturdays – from 1 January
2011) for trips in one or two
adjacent zones within Victoria.
For example, a trip within
metropolitan Melbourne would be
free, or on a regional town bus
service.
Please note: The myki looks the
same as the normal concession
myki. It will only include the free
travel on a Sunday (Saturday from
1 January 2011) if you apply via
the Sunday Pass application form.
6 7
+
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How do I apply for a
concession myki?
If you currently have, or have
applied for a Sunday Pass,
you will receive a registered
concession myki containing the
free travel entitlement in the mail.
Disability Support Pensioners or
Carer Payment Recipients under
60 who don’t currently have a
Sunday Pass but want to receive
a free concession myki with the
free travel entitlements loaded
onto it will need to fill out the
Sunday Pass Application Form.
From 1 January 2011 the
application form will be called
the Free Weekend Travel
Application form.
The application form is available
at staffed trains stations in
Melbourne, the MetShop,
the myki discovery centre at
Southern Cross Station or
online at the Metlink website
www.metlinkmelbourne.com.au
(under the free travel pass
section) or www.myki.com.au
This is the only way Disability
Support Pensioners or Carer
Payment Recipients under 60
can get a free concession myki.
For more information about the
concession myki for Disability
Support Pensioners or Carer
Payment Recipients under 60
please call 13 6954 ( 13 myki )
or go to www.myki.com.au
8 9

B. Free Travel Passes
Free travel passes are available to
eligible customers and can be used
on Victoria’s public transport network
subject to terms and conditions.
The Metlink Central Pass Office
issues the following free travel
passes relevant to people with a
disability:
Access Travel Pass
Some members of the community
may be unable to use ticketing
systems; for example they may be
unable touch their myki on or touch
off at myki readers because of a
disability.
With the introduction of myki,
following consultation with special
interest groups, the Government
decided to introduce the Access
Travel Pass to meet the specific
needs of this group of people.
What is the Access Travel
Pass?
The Access Travel Pass has
been developed for people with
a significant permanent disability
who travel independently on
Victoria’s public transport network
and can demonstrate that due to
their disability they cannot use the
ticketing system.
The Access Travel Pass entitles
the pass holder to free travel on
Victoria’s public transport network,
and does not need to be touched
on and off to be valid for travel.
10 11

Who is eligible for an Access
Travel Pass?
To be eligible for the Access
Travel Pass you must:
• have a significant permanent
disability
• be a permanent resident of
Victoria
• be able to travel independently
on Victoria’s public transport
network (without assistance
from a carer or companion)
• be unable to touch on or touch
off your myki independently.
Please refer to the information
section in the application form for
further details on who can apply
for an Access Travel Pass.
Please note: In some instances
applicants may hold a Companion
Card and an Access Travel Pass.
How do I apply for an Access
Travel Pass?
You must complete an application
form to determine eligibility for an
Access Travel Pass.
The application form is available
from the Metlink Central Pass
Office located at Southern
Cross Station, or by calling the
Metlink Central Pass Office on
03 9619 1159, or downloaded
from the Metlink website
www.metlinkmelbourne.com.au
(under the free travel pass section).
12 13

Scooter and Wheelchair
Travel Pass
The Scooter and Wheelchair
Travel Pass is designed to support
independent travel for people who
are dependent on scooters and
wheelchairs.
The Scooter and Wheelchair
Travel Pass is linked to progress
by the Victorian Government
in implementing the Disability
Discrimination Act – 1992 (DDA)
and the Disability Standards
for Accessible Public Transport
2002.
What is the Scooter and
Wheelchair Travel Pass?
The Scooter and Wheelchair
Travel Pass is for people with a
permanent and severe disability
who depend on the use of a
scooter or wheelchair for mobility
outside of their home.
The Scooter and Wheelchair
Travel Pass entitles the pass
holder to free travel on Victoria’s
public transport network. This
pass must be touched on and
touched off to be valid for travel.
14 15

Who is eligible for a Scooter
and Wheelchair Travel Pass?
To be eligible for the Scooter and
Wheelchair Travel Pass you must:
• have a permanent and severe
disability (being for the term of
your life and not expected to
improve)
• depend on the use of a scooter
or wheelchair for mobility
outside your home
• be a permanent resident of
Victoria.
Please refer to the information
section in the application form for
further details on who can apply
for a Scooter and Wheelchair
Travel Pass.
Please note: In some instances
applicants may hold a Multi
Purpose Taxi Program Card, a
Companion Card and a Scooter
and Wheelchair Travel Pass.
How do I apply for a Scooter
and Wheelchair Travel Pass?
You must complete an application
form to determine eligibility for a
Scooter and Wheelchair Travel
Pass.
The application form is available
from the Metlink Central Pass
Office located at Southern
Cross Station, or by calling
the Metlink Central Pass Office
on 03 9619 1159, or can be
downloaded from the Metlink
website
www.metlinkmelbourne.com.au
(under the free travel pass section).
16 17

Vision Impaired Travel Pass
3 08522 1234 5678 4
FIRSTNAME SURNAME
EXPIRES: 05 MAR 2009
What is the Vision Impaired
Travel Pass?
The Vision Impaired Travel Pass
is for people who are legally blind
(as defined in the Social Security
Act 1991).
The Vision Impaired Travel Pass
is combined with the myki card
and entitles the pass holder to
free travel on Victoria’s public
transport network, and does not
need to be touched on and off to
be valid for travel.
Who is eligible for a Vision
Impaired Travel Pass?
A person meets the criteria for
permanent blindness under
Section 95 of the Social Security
Act if:
• the corrected visual acuity is
less than 6/60 on the Snellan
Scale in both eyes; or
• their field of vision is constricted
to ten degrees or less of arc
from central fixation in the better
eye irrespective of corrected
visual acuity; or
• a combination of visual defects
resulting in the same degree
of visual impairment as that
occurring in the above points.
Please refer to the information
section in the application form for
further details on who can apply
for a Vision Impaired Travel Pass.
18 19

Please note: In some instances
applicants may hold a Multi
Purpose Taxi Program Card, a
Companion Card and a Vision
Impaired Travel Pass.
How do I apply for a Vision
Impaired Travel Pass?
You must complete an application
form to determine eligibility for a
Vision Impaired Travel Pass.
The application form is available
from the Metlink Central Pass
Office located at Southern
Cross Station, or by calling the
Metlink Central Pass Office on
03 9619 1159, or downloaded
from the Metlink website
www.metlinkmelbourne.com.au
(under the free travel pass
section).
For more information about the
Free Travel Passes please call
the Metlink Central Pass Office
on 03 9619 1159 or visit
www.metlinkmelbourne.com.au
(under the free travel pass
section) where you will find
frequently asked questions and
the application forms or visit the
myki website www.myki.com.au
20 21

C. Other travel
entitlements for
people with a
disability
Companion Card
The Department of Planning and
Community Development issue the
Companion Card to people with a
significant and permanent disability
who require the assistance of a
companion.
It provides free travel for the carer/
companion of the cardholder on all
public transport services.
A Companion Card is not a myki
and does not entitle the cardholder
to concession fares or free travel
– the cardholder must have a valid
ticket or free travel pass.
The carer/companion and the
Companion Card holder must
travel together and the cardholder
must show their Companion Card
to staff on request and indicate
who their carer/companion is for
that trip.
With the introduction of myki, there
are no changes to the current rules
for use of Companion Cards for
eligible customers.
Customers continue to use their
Companion Card as a “flash pass”
and show the card on request.
For more information about the
Companion Card, please call the
Companion Card Information Line
on 1800 650 611 or visit
www.vic.companioncard.org.au
22 23

Carer Card
The Carer Card is issued by the
Department of Human Services
and is a discount and benefits
card to provide recognition,
understanding and support for
carers throughout Victoria.
The Carer Card provides the
holder with:
• discounts on a range of
government and community
venues, activities, goods and
services
• discounts at over 700
participating private
businesses
• free travel on public transport
on Sundays
• travel vouchers for two free
return off-peak trips within
Victoria.
A Carer Card is not a myki and
does not entitle the cardholder to
concession fares – the cardholder
will be issued with a Sunday Pass
which will entitle them to travel
free on a Sunday on metropolitan
services and regional town bus
services.
For more information about
the Carer Card, please call the
Carer Card contact line on
1800 901 958 or visit
www.carercard.vic.gov.au
24 25

Multi Purpose Taxi Program
card
The Multi Purpose Taxi Program
(MPTP) card is issued to people
with a severe and permanent
disability by the Victorian Taxi
Directorate, a division of the
Department of Transport.
The MPTP card is not a myki.
MPTP card holders are eligible
for half price taxi fares.
For more information about
the MPTP card, please call
1800 638 802 (toll-free) or visit
www.taxi.vic.gov.au
Contacts for further
information:
myki
Telephone:
myki call centre 13 6954
( 13 myki ), 6 am – 10 pm,
7 days a week.
Website:
www.myki.com.au
TTY:
13 36 77 ( ask for 13 6954 )
Free Travel Passes
Metlink Central Pass Office
Telephone:
( 03 ) 9619 1159
Visit Staff:
At Southern Cross Station located
between Bourke and Little Bourke
streets near the bus interchanges.
26 27

Website:
www.metlinkmelbourne.com.au
(under the free travel pass
section)
TTY:
( 03 ) 9619 2727
Other contacts:
National Relay Service:
13 36 77
Speech-to-Speech Relay
Service:
1300 555 727
If you need an interpreter:
Call the Translating and
Interpreting Service (TIS National)
on 13 14 50
Companion Card:
1800 650 611
www.vic.companioncard.org.au
Carer Card:
1800 901 958
www.carercard.vic.gov.au
Multi Purpose Taxi Program
Card:
1800 638 802
www.taxi.vic.gov.au
28 29
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Specific information or
education sessions for
staff, clients and members
of Disability Service
Organisations can be
arranged by contacting:
The Manager
Special Interest Groups
Transport Ticketing Authority
Phone:
03 9651 7569