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‘Good results’<br />

2001 was a good year for Ennia Caribe.<br />

Despite the persistently unfavourable<br />

economic conditions on the Netherlands<br />

Antilles and Aruba, revenue developed<br />

to a satisfactory level and the result<br />

increased as well. There was a remarkable<br />

improvement of the underwriting result<br />

for general insurance and agreement<br />

was reached about the take-over of De<br />

Amersfoortse Antillen nv. Life results<br />

were also favourable. The foundation<br />

stone of a new office at Aruba was laid.<br />

Economic developments The economic<br />

condition of the Netherlands Antilles<br />

and Aruba have been in a slump for years<br />

and this situation did not improve in<br />

2001. As a result, a brain drain has taken<br />

place, an outflow of people with good<br />

training levels. Not only is it difficult to<br />

recruit qualified staff, but policies can be<br />

sold to increasingly fewer people too.<br />

This development impels us to pursue a<br />

very cost conscious policy and we will<br />

have to look for an expansion of the<br />

operating area outside the traditional<br />

region. The administrative infrastructure<br />

and the automation of Ennia Caribe are<br />

in proper order and capable of processing<br />

more business.<br />

Life and Care Premium income for Life<br />

business for the first time exceeded the<br />

general insurance revenue in 2000. This<br />

development continued in 2001. Life<br />

business is the first priority. General<br />

insurance has a complementary function.<br />

Revenue is generated not only via intermediaries,<br />

but also via direct writing, via<br />

direct selling to the end consumer and<br />

via the website of Ennia Caribe. The<br />

Unit-linked Money Plan and the Pension<br />

Investment Plan was again successful.<br />

Preparations for a direct market approach<br />

through Employee Benefits have been<br />

completed virtually.<br />

A significant increase of revenue in Care<br />

will be achieved by the take-over of<br />

De Amersfoortse Antillen nv. This is a<br />

subsidiary of the Dutch combination of<br />

De Amersfoortse-asr. The take-over was<br />

effected on 1 January 2002. This will<br />

create cost benefits due to an increase in<br />

scale, and this is really necessary because<br />

the costs in this business on the Antilles<br />

and Aruba are alarming.<br />

A major pension contract was concluded<br />

with a large banking institution in<br />

Surinam.<br />

General Insurance The underwriting<br />

result of General Insurance business<br />

improved sharply, revenue is only<br />

generated through intermediaries only.<br />

This was caused mainly by a radical<br />

reorganisation of the motor portfolio,<br />

where a large, unprofitable Motor Third<br />

Party Liability policy was cancelled.<br />

Fire results were favourable in 2001.<br />

The market position improved by a better<br />

application of available knowledge and<br />

skills. On the Windward Islands we are<br />

selling life assurance only, because the<br />

risk of storm damage is much larger here<br />

than on the Leeward Islands. The market<br />

approach strategy was accentuated, the<br />

focus is on total clients, customers having<br />

more than one insurance policy with<br />

Ennia Caribe.<br />

Plans for 2002 The focus remains on Life,<br />

financial services and profitable general<br />

insurance products. A major increase in<br />

revenue will be realised by the integration<br />

of De Amersfoortse Antillen nv<br />

into the organisation. At the same time,<br />

more Life business must be generated<br />

by activities outside the traditional<br />

operating area.<br />

A chain integration will be established in<br />

which intermediaries have direct access<br />

to the reorganisation via extended office<br />

functions. This policy does not aim at<br />

getting more customers, but rather at<br />

selling more policies per client. Ennia<br />

Caribe offers a total package of insurances<br />

covering the customer from cradle to<br />

grave.<br />

61<br />

ennia caribe

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