Professional briefing - The Journal Online
Professional briefing - The Journal Online
Professional briefing - The Journal Online
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An issue of<br />
professional<br />
practice arises<br />
because of the<br />
policy of the<br />
Child Maintenance<br />
and Enforcement<br />
Commission (CMEC) –<br />
formerly the CSA – when<br />
dealing with solicitors.<br />
If you wish CMEC to<br />
speak to you about your client’s case,<br />
you will be expected to lodge your<br />
client’s mandate, ideally showing<br />
the client’s full name, address and<br />
postcode together with the client’s<br />
date of birth and national insurance<br />
number. In due course – sometimes it<br />
can take well over a week – CMEC<br />
will register that mandate, after which<br />
time CMEC staff will be prepared to<br />
speak to you about your client.<br />
If you telephone them about your<br />
client, they will demand that you<br />
should give them your client’s full<br />
name, address including postcode,<br />
date of birth and national insurance<br />
number together with the name and<br />
date of birth of one of the children in<br />
the case. That may be fair enough – as<br />
far as they are concerned you could<br />
be anybody at all and you should<br />
have to prove that you have at least<br />
that information about your client.<br />
<strong>The</strong>y say that they are forced by the<br />
Data Protection Act to ask that<br />
information before speaking to<br />
anybody on the telephone.<br />
Inviting breach of duty<br />
What is not fair enough is that when<br />
www.lawscotjobs.co.uk<br />
<strong>Professional</strong> <strong>briefing</strong> Family<br />
Sauce for<br />
the gander?<br />
Some inconsistencies in CMEC<br />
practice could lead to inappropriate<br />
disclosure of information<br />
CMEC telephone you to discuss your<br />
client’s case they insist that you give<br />
them the same information before<br />
discussing your client’s business. This<br />
is, of course, a nonsense. When<br />
they telephone you they, as far as<br />
you are concerned, are a<br />
disembodied voice who could<br />
be anybody. When challenged on this<br />
point CMEC tend to say “But we are<br />
CMEC”, as if the mere averment were<br />
a magic spell which made the Data<br />
Protection Act and our professional<br />
duty of confidentiality disappear.<br />
<strong>The</strong> more sinister aspect of this is<br />
that an ill intentioned third party<br />
could telephone your office claiming<br />
to be from CMEC and ask for your<br />
client’s personal details. If you were to<br />
give them these details, that individual<br />
could then telephone CMEC and gain<br />
all sorts of information about your<br />
client’s business.<br />
This matter has been referred to the<br />
<strong>Professional</strong> Practice Committee who<br />
have ruled that any solicitor who does<br />
reveal that information to somebody<br />
who telephones without vouching<br />
who they are will be in breach of the<br />
professional responsibility of<br />
confidentiality.<br />
I have referred that matter to CMEC<br />
at a reasonably high level and although<br />
the officials accept that the present<br />
policy is illogical, the policy has not yet<br />
been changed. Watch this space.<br />
In the meantime, you should not<br />
give your client’s details such as<br />
national insurance number and date<br />
of birth to anyone claiming to be<br />
from CMEC.<br />
Dangerous heresy<br />
Finally, a novelty meme has infected<br />
some areas of CMEC practice. I have<br />
been told that CMEC are not<br />
allowed to speak to me unless they<br />
have my own national insurance<br />
number, and that their computer<br />
system is unable to accept my client’s<br />
mandate in my favour unless it<br />
includes that number.<br />
Even by the standards of CMEC<br />
this is remarkable. If you ever come<br />
across this sort of thing, please let<br />
me know, and also contact the<br />
complaints department of CMEC in<br />
Falkirk. <strong>The</strong>re is no requirement for<br />
any solicitor to give his or her own<br />
national insurance number – there<br />
never was – but once an idea like<br />
that gets into an organisation like<br />
CMEC the infection can be viral<br />
rather than bacterial: very difficult<br />
to remove completely.<br />
Generally, CMEC has been<br />
making real efforts to improve its<br />
performance. <strong>The</strong> removal of the<br />
requirement for benefit claimants to<br />
apply for child support and, more<br />
importantly, the new 100% disregard<br />
which has applied since April this<br />
year are only the most obvious<br />
improvements. Anecdotally, the<br />
attitude of CMEC staff towards<br />
solicitors and their clients has<br />
become less adversarial and more<br />
professional. We can only hope that<br />
that improvement will continue –<br />
there’s still a fair way to go.<br />
John Fotheringham is a consultant to<br />
Fyfe Ireland LLP, Edinburgh and Glasgow.<br />
July 2010 the<strong>Journal</strong> / 45