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Professional briefing - The Journal Online

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An issue of<br />

professional<br />

practice arises<br />

because of the<br />

policy of the<br />

Child Maintenance<br />

and Enforcement<br />

Commission (CMEC) –<br />

formerly the CSA – when<br />

dealing with solicitors.<br />

If you wish CMEC to<br />

speak to you about your client’s case,<br />

you will be expected to lodge your<br />

client’s mandate, ideally showing<br />

the client’s full name, address and<br />

postcode together with the client’s<br />

date of birth and national insurance<br />

number. In due course – sometimes it<br />

can take well over a week – CMEC<br />

will register that mandate, after which<br />

time CMEC staff will be prepared to<br />

speak to you about your client.<br />

If you telephone them about your<br />

client, they will demand that you<br />

should give them your client’s full<br />

name, address including postcode,<br />

date of birth and national insurance<br />

number together with the name and<br />

date of birth of one of the children in<br />

the case. That may be fair enough – as<br />

far as they are concerned you could<br />

be anybody at all and you should<br />

have to prove that you have at least<br />

that information about your client.<br />

<strong>The</strong>y say that they are forced by the<br />

Data Protection Act to ask that<br />

information before speaking to<br />

anybody on the telephone.<br />

Inviting breach of duty<br />

What is not fair enough is that when<br />

www.lawscotjobs.co.uk<br />

<strong>Professional</strong> <strong>briefing</strong> Family<br />

Sauce for<br />

the gander?<br />

Some inconsistencies in CMEC<br />

practice could lead to inappropriate<br />

disclosure of information<br />

CMEC telephone you to discuss your<br />

client’s case they insist that you give<br />

them the same information before<br />

discussing your client’s business. This<br />

is, of course, a nonsense. When<br />

they telephone you they, as far as<br />

you are concerned, are a<br />

disembodied voice who could<br />

be anybody. When challenged on this<br />

point CMEC tend to say “But we are<br />

CMEC”, as if the mere averment were<br />

a magic spell which made the Data<br />

Protection Act and our professional<br />

duty of confidentiality disappear.<br />

<strong>The</strong> more sinister aspect of this is<br />

that an ill intentioned third party<br />

could telephone your office claiming<br />

to be from CMEC and ask for your<br />

client’s personal details. If you were to<br />

give them these details, that individual<br />

could then telephone CMEC and gain<br />

all sorts of information about your<br />

client’s business.<br />

This matter has been referred to the<br />

<strong>Professional</strong> Practice Committee who<br />

have ruled that any solicitor who does<br />

reveal that information to somebody<br />

who telephones without vouching<br />

who they are will be in breach of the<br />

professional responsibility of<br />

confidentiality.<br />

I have referred that matter to CMEC<br />

at a reasonably high level and although<br />

the officials accept that the present<br />

policy is illogical, the policy has not yet<br />

been changed. Watch this space.<br />

In the meantime, you should not<br />

give your client’s details such as<br />

national insurance number and date<br />

of birth to anyone claiming to be<br />

from CMEC.<br />

Dangerous heresy<br />

Finally, a novelty meme has infected<br />

some areas of CMEC practice. I have<br />

been told that CMEC are not<br />

allowed to speak to me unless they<br />

have my own national insurance<br />

number, and that their computer<br />

system is unable to accept my client’s<br />

mandate in my favour unless it<br />

includes that number.<br />

Even by the standards of CMEC<br />

this is remarkable. If you ever come<br />

across this sort of thing, please let<br />

me know, and also contact the<br />

complaints department of CMEC in<br />

Falkirk. <strong>The</strong>re is no requirement for<br />

any solicitor to give his or her own<br />

national insurance number – there<br />

never was – but once an idea like<br />

that gets into an organisation like<br />

CMEC the infection can be viral<br />

rather than bacterial: very difficult<br />

to remove completely.<br />

Generally, CMEC has been<br />

making real efforts to improve its<br />

performance. <strong>The</strong> removal of the<br />

requirement for benefit claimants to<br />

apply for child support and, more<br />

importantly, the new 100% disregard<br />

which has applied since April this<br />

year are only the most obvious<br />

improvements. Anecdotally, the<br />

attitude of CMEC staff towards<br />

solicitors and their clients has<br />

become less adversarial and more<br />

professional. We can only hope that<br />

that improvement will continue –<br />

there’s still a fair way to go.<br />

John Fotheringham is a consultant to<br />

Fyfe Ireland LLP, Edinburgh and Glasgow.<br />

July 2010 the<strong>Journal</strong> / 45

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