2003 - usaid/ofda

A complete Model Pilot Coun Procedures Reference including organizational and p-
reengineering plans, case flow management mapping. case studies. gap hs. statistical analyses. and a
general framework for sound coun administration operations. The final version of he Model Pilot
Coun Systems Reference is orzanized around five k y components: the Typing Pool Synnn. Case
lnitiation and Receipting Practices, Case Management Practices. the Archiva System. and Ihc Smicc
and Experts Dcparlmenu. Each component includes valuable information on nrrunlinins and
reengineering activities underlaken and lessons learned.
Documentation of the Case lnitiation and Rmipting Netrvorli. including system specifications and
requiremenls. periodic upgrades in later vmions. as well as system design. implcmrnlation.
monitoring and maintenance information.
Documentation of the Case hlanagemenl Application. including system specifcations and
requirements; enhancements made in subsqucnt versions; and system design. implonenlalion.
monitoring and maintenance information.
The above documentation was developed with a view to providing insight and guidance for mplicuion in
the future. The AOJS Projeci submitted its complete systems documentation to the hlOJ during the last
quarter of 2003. The MOJ reviewed and approved all systems documentation submitted by the Projm by
the end of 2003. The AOJS team believes that such documentation will significantly contribute to the
sustainability of Project-introduced systems a1 the pilot couns. and will greatly assist the MOJ with
replicating these systems in other coum.