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<strong>agenda</strong><br />

WEDnEsDay, octobEr 14, 2009<br />

10:00 a.m. Welcome<br />

Klaus Heimann, Head of Service Industries, SAP AG<br />

10:15 a.m. Keynote: Environmental Leadership: An Inspiring Story for Living a Visionary Dream<br />

Robert Swan, O.B.E., Polar Explorer and Founder of Mission 2041, United Kingdom<br />

11:00 a.m. Keynote: Title TBD<br />

Bob Stutz, Corporate Officer SAP Group, Member of the Executive Council Industry Solutions, SAP AG<br />

11:30 a.m. Keynote: Innovative Solutions for a Challenging Utility Market<br />

Klaus Heimann, Head of Service Industries, and Dr. Stefan Engelhardt, Head of Industry Business Unit Utilities, SAP AG<br />

12:15 p.m. Lunch and exhibition visit<br />

Breakout:<br />

Energy Efficiency<br />

1:45 p.m. From Smart Metering to Smart Grids –<br />

SAP’s Energy Efficiency Road Map<br />

Dieter Körber, Head of Solution<br />

Management, SAP AG<br />

2:30 p.m. Alliander’s Advanced Metering<br />

Infrastructure (AMI) Integration<br />

Architecture<br />

Bart Giesberts, Information Architect,<br />

Alliander N.V., The Netherlands<br />

3:15 p.m. Break<br />

4:00 p.m.<br />

Modeling the Smart Grid<br />

Wayne Longcore, Director of Enterprise<br />

Architecture and Standards, Consumers<br />

Energy, United States<br />

(a 90-minute presentation)<br />

Breakout:<br />

Superior Customer Value<br />

Ready for the Challenges in Customer<br />

Service – Today and Tomorrow<br />

Stefan Wolf and Angela Adelhardt,<br />

Heads of Solution Management, SAP AG<br />

Improving Service While Lowering<br />

Costs – Achieving Success for<br />

Regulated and Deregulated Utilities<br />

with SAP for Utilities<br />

Kevin Chase, CIO, TXU Energy Retail<br />

Company LLC, United States<br />

SAP® Customer Relationship<br />

Management (Release 2007) and<br />

the Comgas Expansion Strategy<br />

Roberto Newton Carneiro, CIO, Comgas,<br />

Brazil<br />

4:45 p.m. Ultralight Business Platform for<br />

Energy Retailers<br />

Thomas Wohlert, Head of Solution<br />

Management, SAP AG<br />

Breakout:<br />

High-Performing Assets for Transmission<br />

and Distribution Companies<br />

Enterprise Asset Management<br />

for Transmission and Distribution<br />

Companies – Smart Solutions for<br />

the Grid<br />

Bernd Keller, Head of Solution<br />

Management, SAP AG<br />

Integrated Workforce Management<br />

in Grid Operation Service – RWE<br />

Energy Field Report<br />

Jens Freisenhausen, Head of Process<br />

Management, RWE Energie AG, and<br />

Oliver Sauerbach, Strategic Advisor, RWE<br />

Rhein-Ruhr Netzservice GmbH, Germany<br />

Outage Management with SAP<br />

NetWeaver® Business Process<br />

Management: An Example of a<br />

Dutch Grid Company<br />

Peter de Bruin, Information Manager,<br />

Stedin B.V., The Netherlands<br />

Title TBD<br />

SAP Customer from South Africa<br />

to be named<br />

all keynotes and energy efficiency breakout sessions will be translated into german, russian, spanish, and chinese (Mandarin).<br />

all presentations (excluding demos) will be translated into german.


Breakout:<br />

High-Performing Assets for<br />

Generation Companies<br />

Enterprise Asset Management for<br />

Power Generation Companies –<br />

A Clear Way into the Future<br />

Walter Kienle, Chief Solution Expert,<br />

SAP AG<br />

SAP Resource and Portfolio<br />

Management<br />

Thomas Koch, Head of Application<br />

Delivery, Axpo Informatik AG, Switzerland<br />

Integrating Energy Assets by<br />

Centralizing Treasury Management<br />

Alexey Zakrevskiy, Controller, Integrated<br />

Energy Systems, Russia<br />

Title TBD<br />

Abdalsalam Traiki, Manager ERP<br />

Department, Saudi Electricity Company,<br />

Saudi Arabia<br />

Breakout:<br />

Strategic IT<br />

The Intelligent Utility – Experiences<br />

in Using SAP BusinessObjects<br />

Software with SAP for Utilities<br />

Axel Memminger, Solution Manager,<br />

SAP AG<br />

How to Survive the Financial Crisis<br />

with Low-Budget Customers<br />

Susanne Kruse, Solution Manager,<br />

SAP AG<br />

Surfing High Waves – Expansion,<br />

Deregulation, Business Transformation,<br />

and Restructuring at CEZ<br />

Kamil Cermak, CEO, CEZ ICT Services,<br />

a.s., Czech Republic<br />

Title TBD<br />

SAP Customer from China<br />

to be named<br />

Breakout:<br />

Deregulation Compliance<br />

Moving from Liberalized Energy<br />

Markets to Liberalized Metering<br />

Markets with SAP<br />

Anita Buchholz, Solution Manager, and<br />

Eckhart von Hahn, Head of Utilities<br />

Competence Center (SAP Custom<br />

Development), SAP AG<br />

Unbundling: A Successful Project<br />

As Part of a Good IT Strategy –<br />

Customer Experience Report from a<br />

German Utility<br />

Dr. Matthias Mehrtens, CIO, Stadtwerke<br />

Düsseldorf AG, Germany<br />

Working with SAP Custom<br />

Development on Delivering a<br />

Market-Compliant Prepayment<br />

Solution<br />

Matthias Hansen, Head of Application<br />

Design and Delivery, Centrica plc<br />

(British Gas), United Kingdom<br />

Market Communication in Central and<br />

Eastern European Countries Using<br />

SAP Intercompany Data Exchange<br />

Dr. János Seres, IT Chief Advisor, E.ON<br />

Hungária Zrt., Hungary


<strong>agenda</strong><br />

tHursDay, octobEr 15, 2009<br />

9:00 a.m. Keynote: Climbing Everest: AGL Energy’s Retail Business Transformation<br />

Owen Coppage, CIO, AGL Energy Ltd., Australia<br />

9:45 a.m. Keynote: Utility 2.0 – Redefining the Utility Business<br />

Terry G. Tyler, Executive VP Strategic Initiatives and CIO, ENMAX Corporation, Canada<br />

10:30 a.m. Break<br />

11:00 a.m. Demo: SAP AMI Integration for<br />

Utilities – Device and Meter Reading<br />

Management<br />

11:30 a.m. Demo: SAP AMI Integration for<br />

Utilities – Customer-Centric<br />

Processes<br />

12:00 noon Demo: User Productivity with SAP<br />

for Utilities<br />

12:30 p.m. Lunch and exhibition visit<br />

Breakout:<br />

Energy Efficiency<br />

2.00 p.m. Surviving and Thriving in the Age of<br />

the Smart Grid<br />

Phil Slack, Group Manager, Enterprise<br />

Architecture, Florida Power & Light<br />

Company, United States<br />

2:45 p.m. Reaching Real Customer Energy<br />

Efficiency with Intelligent Use of IT<br />

– A Step Towards the Smart Energy<br />

Ecosystem<br />

Jeroen Scheer, Manager IT Strategy and<br />

Architecture, Nuon Energy NV<br />

(Vattenfall Group), The Netherlands<br />

3:30 p.m. Break<br />

4:15 p.m. Large-Scale Smart Metering<br />

Rollout – Experiences from<br />

E.ON Sweden<br />

Thomas Pehrsson, Project Manager AMM<br />

Roll-Out, E.ON Sverige AB, Sweden<br />

5:00 p.m. Regional breakout: Germany<br />

Moderators: Fritz Schwarzländer and<br />

Peter Koop, SAP<br />

Regional breakout: China<br />

Moderator: Sharon Choon, SAP<br />

7.30 p.m Celebration Night<br />

Demo: Marketing and Campaign<br />

Management<br />

Demo: Interaction Center for<br />

Residential Customers<br />

Demo: Key Customers Support and<br />

Analytics<br />

Breakout:<br />

Superior Customer Value<br />

Business Value of End-to-End<br />

Process Reporting – Useful<br />

Examples for Your Business<br />

Isabella Steinprinz, Manager Business<br />

Support, PWN Waterleidingbedrijf<br />

Noord-Holland, The Netherlands<br />

Title TBD<br />

Customer to be named<br />

Evolution to Excellence in CEMIG<br />

Business<br />

Marcelo Barros Andrade, CCS Director,<br />

CEMIG, Brazil<br />

Regional breakout: Western Europe<br />

and Africa<br />

Moderators: Miguel Gaspar and<br />

Miquel Carbo, SAP<br />

Regional breakout: Asia Pacific and<br />

Japan<br />

Moderator: David Coldrey and<br />

Sandeep Shirodkar, SAP<br />

Demo: Asset Replacement Planning<br />

with SAP Resource and Portfolio<br />

Management<br />

Demo: Compatible Units<br />

Demo: SAP BusinessObjects Explorer<br />

for Enterprise Asset Management<br />

Breakout:<br />

High-Performing Assets for Transmission<br />

and Distribution Companies<br />

Implementing Workforce<br />

Management at United Utilities<br />

Daniel Klein, Director of Program<br />

Delivery, United Utilities Group PLC,<br />

United Kingdom<br />

Terasen’s Mobile Workforce<br />

Transformation Powered by SAP,<br />

Syclo, and ClickSoftware<br />

David Legge, CIO, Terasen Gas Inc.,<br />

Canada<br />

Measurable Value Creation –<br />

Core Process Improvements in<br />

Gas Distribution<br />

Jaroslaw Wrobel, VP and CFO,<br />

Upper Silesian Gas Company, Poland<br />

Regional breakout: Eastern Europe<br />

and the Commonwealth of<br />

Independent States<br />

Moderators: Maher Chebbo and<br />

Slawomir Klimowicz, SAP<br />

Regional breakout: Arabia<br />

Moderators: Hisham Gouda and<br />

Ertan Yorganci, SAP


Demo: Visualized Geographical<br />

Interaction for Enterprise Asset<br />

Management<br />

Demo: User Productivity – New<br />

User Interface for Enterprise Asset<br />

Management<br />

Demo: Using SAP BusinessObjects<br />

Explorer for the Utilities Industry<br />

Demo: Credit and Collections<br />

Management<br />

Demo: SAP IT Service Management<br />

Demo: Multiresource Scheduling<br />

Demo: Operations Management Demo: Waste Management Demo: Energy Portfolio Management<br />

Breakout:<br />

High-Performing Assets for<br />

Generation Companies<br />

IT-Based CO2-Management<br />

Dr. Andreas Brors, Head of Emission<br />

Certificate Management, E.ON Kraftwerke<br />

GmbH, Germany<br />

Implementation and Rollout Strategy<br />

for the Nuclear Power Industry<br />

SAP customer from Slovakia to be named<br />

Large-Scale Rollout of Work<br />

Clearance Management Within the<br />

Suez Group<br />

Patrick Verschueren, Lead Process<br />

Manager PM, Electrabel GDF Suez, Belgium<br />

Regional breakout: Canada<br />

Moderator: Cathy Tough, SAP<br />

Breakout:<br />

Waste and Recycling<br />

SAP’s Strategy for the Waste and<br />

Recycling Market Business<br />

Stefan Blum, Solution Manager, SAP AG<br />

Efficient Vehicle Management with<br />

Onboard Computers at AVE<br />

Mag. Alexander Wiesinger, Application<br />

Manager, Energie AG Oberösterreich,<br />

Austria<br />

SAP Solution for Treatment and<br />

Disposal Processes<br />

Leen Ten Haaf, IT Manager, Indaver nv,<br />

Belgium<br />

Regional breakout: United States<br />

Moderator: Maureen Coveney, SAP<br />

Breakout:<br />

Water<br />

How Revising the Field Service<br />

Process Can Increase Efficiency and<br />

Customer Satisfaction<br />

Anke Geudens, Service Manager, Pidpa,<br />

Belgium<br />

Anglian Water’s Approach to Data,<br />

Reporting, and Business Intelligence<br />

with SAP BusinessObjects Software<br />

Brian Lumb, Data Solutions and<br />

Exploitation Manager, Anglian Water<br />

Services Ltd., United Kingdom<br />

IT Puzzle in the Water Domain –<br />

Budapest Waterworks<br />

Robert Fritsch, CIO, Waterworks of<br />

Budapest Co. Ltd., Hungary<br />

Regional breakout: Latin America<br />

Moderator: Alejandro Erro, SAP


<strong>agenda</strong><br />

friDay, octobEr 16, 2009<br />

10:00 a.m. Keynote: Consumers Energy Lays the Foundation for Smart Metering and AMI Integration<br />

Sue Swan, VP Business Technology Solutions, CMS Energy, United States<br />

10:45 a.m. Keynote: from a European customer to be named<br />

TBD<br />

11:30 a.m. Break<br />

12:00 noon Panel Discussion: The Mobile Smart Grid – Perspectives of E-Mobility in the Smart Grid Architecture<br />

Participants: Klaus Heimann, Head of Service Industries, SAP AG<br />

Dr. Andreas Umbach, Founding President, European Smart Meter Industry Group (ESMIG)<br />

Jorge Vasconcelos, Chairman of New Energy Solutions, Portugal<br />

Wayne Longcore, Director of Enterprise Architecture and Standards, Consumers Energy, United States;<br />

Orestis Terzidis, Vice President, SAP Research Karlsruhe<br />

1:00 p.m. Raffle and Closing Ceremony<br />

1:30 p.m. End of conference

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