Sustainability Report - Antofagasta PLC

Sustainability at Antofagasta
Stakeholder engagement
The Group recognises the importance of stakeholder engagement at the local, national and
international levels. Regular dialogue helps to identify and address sustainability risks and
opportunities and to build strong relationships with key stakeholders based on trust and mutual
benefit. It helps us to avoid conflict and contributes to the long-term success of the business.
The Group has identified its key stakeholders as: investors, employees and contractors,
communities, local and national governments and regulators, and the media.
Our approach and engagement activities in 2011 included:
Stakeholder
Investors
Employees and contractors
Communities
Governments
Customers
Opinion leaders
How we engage
In addition to regular communications with investors on financial performance, in 2011 we continued to engage with the
investment community on sustainability performance. Ongoing roadshows reach out to mainstream investors and sustainable
and responsible investors. This engagement gives us useful feedback on our approach to sustainability issues and reporting.
The Group also participated in the Carbon Disclosure Project (CDP) and CDP Water Disclosure Project.
We communicate with employees and contractors through a range of channels including face-to-face meetings,
individual annual performance reviews, intranet, newsletters, bulletin boards and social events. This is in addition to formal
communications with employee representatives and union leaders.
We get feedback from employees and contractors through an annual labour climate survey and the results are reviewed
by senior management. They develop action plans to respond to key findings. The labour climate satisfaction score is a key
social performance indicator for the Group. See page 36.
All operations designate a manager to oversee relationships with suppliers. An open door policy encourages suppliers to raise
any issues or concerns. They are audited regularly to ensure compliance with the law and company standards.
External Affairs teams at each operation and mining project oversee regular engagement with communities near to their sites.
This occurs at all stages of the mining life-cycle from exploration to closure. In 2011 we formalised a grievance procedure for
monitoring and resolving community concerns and ensuring they are addressed promptly. We monitor environmental issues
such as air quality at some of our sites through joint community–company committees. Printed corporate publications, radio
and TV broadcasts, company websites and organised site visits also help to inform local communities.
We interact with officials in the government departments and public service authorities relevant to our activities at both a local
and national level. This includes regular meetings and opinion surveys.
We also engage with the national authorities, mainly through trade organisations such as the Sociedad Nacional de Mineria
de Chile (SONAMI) and Consejo Minero (the National Mining Council). See public policy, page 27.
Antofagasta Minerals’ commercial team conducts annual customer satisfaction surveys.
Sustainability at Antofagasta 23
Customer feedback is closely monitored by Aguas de Antofagasta (ADASA), the Group’s water division, through research by
the company and by the industry regulator – the Chilean Sanitary Services Commission (SISS).
The group engages with opinion leaders including NGOs and the media and conducts reputation surveys to understand
perceptions about its mining companies.
Overview
Sustainability at Antofagasta Antofagasta Minerals Antofagasta Railway Company Aguas de Antofagasta Appendices