Technical Customer Service from Östrand Pulp Mill - SCA

Technical Customer Service always at hand
Mission
Regardless of our customer’s
location, our aim is to provide
the best possible quality and
problem-free operations for
our customers when they use
our various grades of pulp.
We are specialists
To offer our customers enhanced support, we have a welldeveloped
technical customer service to provide our customers
with quick answers and contribute to a unique solution for each
problem.
We cooperate extensively with agents throughout Europe to collect
and convey customers’ opinions with regard to products and
services.
From fibre to finished product
SCA controls the entire refinement chain, from the selection of
suitable wood fiber to pulp manufacturing and the production of
various fiber-based products. Knowledge of the entire refinement
chain and its processes allows us, as a pulp supplier, to contribute
to our customer’s productivity and product quality.
Why should we be your partner in technical issues?
– We have unique expertise based on strong ties with mill-based development
teams, SCA R&D Centre and the local university
– We have extensive experience in joint projects comprising several
partners
– We possess advanced analysis tools for chemical and physical analysis
as well as microscopy
– We have access to efficient pilot and laboratory equipment for
development work