Annual Report 2002 - Software AG

training for customers implementing new technologies
or industry-specific solutions. In this preliminary
stage of the IT life cycle, accurately identifying
and defining the customer’s goals is critical.
Examples include establishing the most effective
way of employing XML technology and calculating
the potential return on investment. In this respect,
our customers benefit significantly from the expertise
of our Business Innovation team, drawing on
our unique skills as an XML pioneer and an experienced
partner for implementing cost-effective, business-critical
processes.
Business Integration and Technology Services
This service line is founded on our extensive expertise
in the development and deployment of
made-to-measure IT systems. Our teams employ
carefully selected technologies to create future-proof
solutions that will deliver lasting benefit. Our portfolio
spans application development and integration,
implementation, data integration, project management
and systems engineering. Cross-industry
solutions, such as content management, Web services
and technology platforms for mobile portals,
are central elements of our offering.
MANAGEMENT REPORT
Business Operations Services
For an IT manager, the question of the scope and
type of support services his company requires to
ensure smooth day-to-day operations is one of the
most difficult to answer. The more complex the systems
environment grows, the more important tailored,
expert support becomes. Software AG’s interactive
approach to support helps identify and resolve
problems in good time, before they impact our customers’
business. Issues that are business-critical
are given priority. We offer a variety of service levels,
and help our customers achieve greater reliability
and lower downtime, all backed by expert advice
and troubleshooting from highly committed and
skilled experts.
By restructuring its service offering, Software AG
is now even better placed to foster long-term partnerships
with its customers. It is not just our stateof-the-art
software that sets standards for our competitors
to follow – our consulting and support
services are also one step ahead of the pack.
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