Workplace Incivility
Workplace Incivility
Workplace Incivility
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Verbal Assertiveness<br />
Describe Facts<br />
Express<br />
Feelings<br />
Identify Wants<br />
State<br />
Consequences<br />
• Pinpoint problem objectively<br />
• Specifically<br />
• Feelings<br />
• Wants<br />
• Consequences, if want fulfilled