Workplace Incivility

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Escalating Argument Attack Defend Counter- Attack
Listening to Open Communication Co-worker will be upset and defensive • Counter-attack to make your point stronger • Ineffective, causes verbal escalation Listening will: • reduce the anger • open the other person up
Page 1 and 2: Workplace Incivility Partnership wi
Page 3 and 4: What is Workplace Incivility? • A
Page 5 and 6: Being Civil Can Be Easy
Page 7 and 8: Incivility Continuum Negative Behav
Page 9 and 10: Statistics Canada • Interviewed 1
Page 11 and 12: The Cycle Begins Desire for retribu
Page 13 and 14: Lost work time and productivity Hig
Page 15 and 16: Taking Assertive Action Training (T
Page 17 and 18: Most people do nothing when faced w
Page 19 and 20: TAAT Course Organization • Managi
Page 21 and 22: 3 Types of Communication Passive Ag
Page 23 and 24: Anxiety • Fear of negative conseq
Page 25 and 26: Two Sets of Skills
Page 27 and 28: Verbal Assertiveness Describe Facts
Page 29 and 30: Example 2: Silent Treatment Describ
Page 31: Listening
Page 35 and 36: It usually ends up like this
Page 37 and 38: “Passive” Listening Does not co
Page 39 and 40: Active Listening Not judging the ot
Page 41 and 42: Challenges to Listening • Reactin
Page 43 and 44: How Do We Avoid This?
Page 45 and 46: Create Awareness Healthy Workplace
Page 47 and 48: Happy Employees Decreased $$ lost W
Page 49 and 50: How are You Going to Create a Civil
Page 51: Thank You! Training and Consultatio

Workplace Incivility

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