Workplace Incivility
Workplace Incivility
Workplace Incivility
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Example 2: Silent Treatment<br />
Describe Facts<br />
Express<br />
Feelings<br />
Identify Wants<br />
State<br />
Consequences<br />
• “I’ve noticed that you don’t answer my questions<br />
at work and you walk away from me”<br />
• “That makes me think that you are purposefully<br />
avoiding me because you may be angry at me and<br />
I feel confused and concerned”<br />
• “I would appreciate it if we could talk about what<br />
you may be feeling and try to work it out”<br />
• “Then, I think we could find some solutions to<br />
whatever may be bothering you, and then work<br />
better together”
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