Tools for Living Well Toolkit - Canadian Association of Occupational ...

More documents

Recommendations

Info

42 Chapter SEVEN - Evaluating your Program Tips: Businesses are more likely to respond positively to an approach that emphasizes mutual benefit and collaboration. Sharing information on the issue of falls and the role that assistive devices could play in reducing falls, and offering assistance to them should they choose to promote assistive devices is more likely to be successful than using an aggressive “sell” approach. Tools for Living Well 2. Outcome evaluation looks at whether the program has been effective or how it has made an impact on your community. The most effective way to do this is to take a “snapshot” of the way things are before your program starts (called the pre-implementation assessment), and then take the same “snapshot” at the end of the program (post-implementation evaluation). Comparing the information will tell you whether changes have occurred during the course of the program. A few points to remember about the pre-implementation and postimplementation comparison: ● Noticing that a change took place during the course of the program does not necessarily mean that the program has caused the change. Many factors may have contributed to a change, positive or negative. You want to look for information to support a connection between the change and the program. For example, comments from retailers stating that customers have been coming to them with the brochures in hand to ask for the devices. ● A negative change does not necessarily mean that the program has caused damage, or has “failed”. There may have been other factors that occurred during the same time frame that influenced these changes. For example, the number of falls may have increased during the year you ran the program because of a particularly harsh winter. ● Think carefully about the questions that you want to ask, and the information that you want to gather preimplementation and post-implementation so that these questions can be answered. For example, if your question is how effective are the brochures at helping consumers identify the best cane for their needs, sales figures may not give you that information. A decrease in return rates of canes might be a better thing to measure. Two strategies can help evaluate the success of the program: interviews with business representatives and an environmental scan.
3. Interviews with participating business representatives You may want to assess how this program impacts on participating businesses’ knowledge, views, and capacity to promote assistive devices. You can also gain valuable feedback on what worked well and what did not work well. Given their busy schedules, an interview process is a useful way to get feedback from your businesses. A sample initial interview for each type of business is included as Evaluation Tools 1,4, and 7. Sample final interviews for various types of business, are included as Evaluation Tools 3, 6, and 9. 4. Businesses’ environmental scans The environmental scan is designed to assess the extent to which the businesses that participate in this program visibly display the assistive devices we are targeting. An environmental scan tool has been developed for each business type. You may wish to do an environmental scan for every business that participates in the program. Tips on interviewing: The following strategies may help you to fine tune your interviewing skills: Chapter SEVEN - Evaluating your Program Create a friendly and safe atmosphere by maintaining a non-judgemental and calm appearance. Probe or ask for clarification when the respondent gives you inadequate, redundant, or irrelevant information. You can probe by: ● Repeating the question verbatim. If the respondent misheard or misunderstood the question the fi rst time, hearing the question again will be useful and allow them to answer the question. Questions should be repeated as a probe the fi rst time the respondent asks for clarifi cation. ● Staying quiet after the respondent appears to have fi nished. This lets the respondent know you expect more in the answer and gives the respondent time to collect their thoughts. ● Repeating the respondent’s reply. By repeating the respondent’s reply the respondent may hear that they have only partly answered the question. They will often expand and explain their answer. ● Asking neutral questions. Neutral questions such as: Anything more? Do you have any other reasons? How does that work? Could you explain a bit more? Could you give me an example? ● Asking for clarifi cation. Do you mean.... (summarize what you think has been said). Tools for Living Well 43
Page 1: Toolkit Assistive Devices to Help P
Page 4 and 5: IV Preface Tools for Living Well
Page 6 and 7: VI Acknowledgements Tools for Livin
Page 8 and 9: VIII Table of Contents Chapter ONE
Page 10 and 11: X Table of Contents Program Tool 4:
Page 12 and 13: 2 Chapter ONE - Introduction Tools
Page 14 and 15: 4 Chapter ONE - Introduction Figure
Page 16 and 17: 6 Chapter TWO - Preventing Falls Fa
Page 18 and 19: 8 Chapter TWO - Preventing Falls Re
Page 20 and 21: 10 Chapter TWO - Preventing Falls T
Page 22 and 23: 12 Chapter THREE - Assistive Device
Page 34 and 35: 24 Chapter FOUR - Getting Started:
Page 42 and 43: 32 Chapter FIVE - Selecting and Pla
Page 44 and 45: 34 Chapter SIX - Approaching and Wo
Page 54 and 55: 44 Chapter SEVEN - Evaluating your
Page 56 and 57: 46 Chapter SEVEN - Evaluating your
Page 58 and 59: 48 References Tools for Living Well
Page 60 and 61: 50 Appendix ONE - An Overview of th
Page 72 and 73: 62 Appendix TWO - Other Resources T
Page 74 and 75: 64 Evaluation Tools Tools for Livin
Page 76 and 77: 66 Evaluation Tools Evaluation Tool
Page 80 and 81: 70 Evaluation Tools PART B Please p
Page 82 and 83: 72 Evaluation Tools 3. Do you think
Page 84 and 85: 74 Evaluation Tools 8. Are there an
Page 86 and 87: 76 Evaluation Tools 5. How much do
Page 90 and 91: 80 Evaluation Tools PART B Please p
Page 92 and 93: 82 Evaluation Tools 6. Do you think
Page 94 and 95: 84 Evaluation Tools 5. Do you curre
Page 98 and 99: 88 Evaluation Tools 2. Comments rel
Page 100 and 101: 90 Evaluation Tools 3. Do you curre
Page 102 and 103:
92 Evaluation Tools Tools for Livin
Page 104 and 105:
94 Program Tools Tools for Living W
Page 106 and 107:
96 Program Tools Program Tool 1 Sli
Page 108 and 109:
98 Program Tools Slide 19 Tools for
Page 110 and 111:
100 Program Tools ● find out what
Page 112 and 113:
102 Program Tools Other potential s
Page 114 and 115:
104 Program Tools Retail Stores Har
Page 116 and 117:
106 Program Tools Department Stores
Page 118 and 119:
108 Program Tools Tools for Living
Page 120 and 121:
110 Program Tools Inclination: Has
Page 122 and 123:
112 Program Tools Priority setting
Page 124 and 125:
114 Program Tools Homebuilders Busi
Page 126 and 127:
116 Program Tools Strategic Plannin
Page 128 and 129:
118 Program Tools Program Tool 5 To
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
124 Program Tools ● providing inf
Page 136 and 137:
126 Program Tools ● listing their
Page 138 and 139:
128 Program Tools o help to ensure
Page 140 and 141:
130 Program Tools Action to mainten
Page 142 and 143:
132 Program Tools Action to mainten
Page 144 and 145:
134 Program Tools Locally, Tools fo
Page 146 and 147:
136 Brochures Tools for Living Well
Page 148 and 149:
Page 150 and 151:
140 Brochures WALKING WITH A CANE
Page 152 and 153:
142 Brochures WHAT ARE HIP PROTECTO
Page 154 and 155:
Page 156 and 157:
146 Brochures WHO SHOULD USE A BATH
Page 158 and 159:
148 Brochures WHO SHOULD USE NON-SL
Page 160 and 161:
150 Brochures Nearly half of all in
Page 162 and 163:
152 Brochures ACCOMMODATIONS • Us
Page 164 and 165:
154 Brochures BATHROOM • Install
Page 166 and 167:
156 Brochures • Seniors' falls re
Page 168 and 169:
158 Brochures HIP PROTECTOR SUPPLIE
Page 170:
160 Brochures HIP PROTECTOR SUPPLIE
show all

Tools for Living Well Toolkit - Canadian Association of Occupational ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?