2011 PHFA Annual Report - Pennsylvania Housing Finance Agency

Service to others creates
a circle of sharing
Spend a little time at PHFA and something becomes apparent
pretty quickly. People come here to work and they don’t leave.
That tells you there’s something special happening at the agency.
The numbers partly tell the story: 57 percent of PHFA’s employees have been here for more
than 10 years, and a quarter of the personnel – 74 employees – have worked for the agency
for 20 years or longer.
The rest of the story is revealed when you start talking with the staff. Many of them will
tell you that a paycheck is not the main reason they work at PHFA. They came here initially
because they wanted to make a positive difference in people’s lives. They stayed because they
found the work to be engaging and fulfilling. In many instances, they know the agency’s
customers by first name. They stay in touch over the years and personally see how affordable
housing brings families together, helps individuals grow, and strengthens communities.
In the end, the experience shapes our staff as much as the people we serve. The circle of
sharing that springs up touches their lives and ours.
20
The staff members shown here
work on just a few of the many
housing programs managed by
PHFA, or they fulfill critical
support functions.
Naomi Garcia, Accounting and Loan Servicing
All PHFA home loans are 30-year, fixed-rate loans, helping to keep loan payments affordable and
consistent. Plus, all home loans are serviced by staff in Harrisburg for the life of the loan, which our
customers appreciate. Mortgage customers with Web access can review their account at any time
via the Internet to check their account status. Naomi Garcia is a PHFA senior servicing officer
who helps customers with their account questions.
Frank Bobak, Multifamily Housing
Anyone who has ever used the classified ads to search for an apartment knows how
limiting that can be. New this year is a Web-based housing locator resource called
PAHousingSearch.com, which lets people easily search for affordable housing by
targeting the features of most interest to them. Frank Bobak is a senior systems analyst
at PHFA who is part of the team managing the housing locator.
Steve Moses, Technical Services
PHFA encourages energy efficiency and sustainability in the multifamily buildings we
help finance. So it was only fitting when PHFA built its new headquarters in Harrisburg
in 2004 that it constructed a LEED-certified green building, providing a healthy
environment for its employees. Steve Moses is the facilities engineer who closely
monitors the building’s infrastructure.
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