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VIRGIN TRUST<br />
<strong>Diverse</strong> <strong>Voices</strong> <strong>Quarterly</strong>, Vol. 1, <strong>Issue</strong> 1 & 2<br />
by<br />
Heather Haldeman<br />
I’m a nervous flyer, yet I’ve managed to rack up 75,000 air miles this year traveling<br />
for work. I’ve actually gotten a little better with the flying, enough to leave my lucky<br />
bracelet at home. But, until recently, I couldn’t imagine takeoff and landing without<br />
touching my “good luck” flying earrings.<br />
Yes, I’m that passenger: the white knuckler. I’m the woman who pretends to look<br />
nonchalant, turning the pages of my newspaper during turbulence; but inside, she’s a<br />
wreck. If you see me reading Sky Mall, you’ll know the turbulence has gotten bad.<br />
Looking blankly at the electronics and gadgets for sale is my last resort to distract me<br />
after I exhaust working long division problems on my cocktail napkin.<br />
It’s safe to say that for most people, flying today has become stressful. It’s doubly<br />
hard for us nervous fliers. I get anxious just pulling up to the terminal. Ticket agents<br />
are overworked, the lines through security are long, and it’s a dogfight to get the shoes<br />
off, the laptop out of the case and into the bin, much less whip off your belt—all in a<br />
matter of seconds lest the people behind you groan.<br />
On board, the flight attendants are tired and cranky and in most cases have been<br />
on the job just too darn long. It’s “every man for himself,” with two carry-on bags<br />
rising, tightening the race to get the coveted space in an overhead compartment.<br />
Last weekend I flew a new airline for me, Virgin America. The deal couldn’t be beat:<br />
$59 each way from Los Angeles to San Francisco, a perfect opportunity to visit my<br />
daughter up north. My little bargain didn’t end up so little when I upgraded to First<br />
Class, but it was worth it. Sitting up front, I don’t hear as many engine sounds to<br />
worry about.<br />
The Virgin America ticket agents were smiling, helpful. “No problem,” the attractive<br />
middle-aged woman said as she tapped the little red-screened monitor. “We’ll help you<br />
find your ‘Elevate’ number.”<br />
“Thank you for flying Virgin America,” another perky agent said as I headed toward<br />
the gate. All that cheeriness was making me uncomfortable. This was flying. It wasn’t<br />
supposed to be cheery.<br />
While I was waiting in the boarding area, the flight crew arrived. After the ground<br />
crew introduced them, several of the passengers waiting to board clapped. Two young<br />
female flight attendants kiddingly curtsied.<br />
What’s with all this casual, almost flip behavior? Shouldn’t they be more serious?<br />
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