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Managing <strong>CVS</strong> Situations:<br />
How should managers respond when they are provided<br />
with recordings from <strong>CVS</strong>?<br />
Condone activity if watch the recording but could be an<br />
opportunity to learn about inappropriate employee conduct… conduct<br />
As an organization, we decided to informally decline to<br />
watch the recording but ask that patient/family describe<br />
what activity occurred and discuss associated concerns
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