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Key Issues/Questions:<br />
Should we deter surreptitious recording of staff members by<br />
patients & families?<br />
What policies and/or change management approaches will we<br />
implement?<br />
How should we address these situations after they arise, arise,<br />
i.e.<br />
what will be associated repercussions or management?<br />
S<strong>inc</strong>e this is not a legally prohibited/sanctioned activity, there there<br />
is<br />
limited recourse<br />
What is our duty/obligation to staff members to disclose<br />
surreptitious recording?<br />
How can we rebuild impaired trust relationships with patients<br />
and families?
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