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DWIN Details<br />
• Dealerships were compared within the same zone<br />
to account for regional differences<br />
• Cut-points were set to focus only on repairs in<br />
the top 15% of the group for frequency of repair<br />
or expense<br />
• Minimum claim count requirements so only<br />
repeated ‘behaviors’ are highlighted<br />
• The resulting claims are considered potential<br />
waste.<br />
• The claims which pass all these parameters<br />
become what is call Dealer Above Zone Expense<br />
(<strong>DAZE</strong>)<br />
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