owner's manual - Villeroy & Boch

Limited Warranty
Limited Warranty
Lifetime JetPak Plumbing Warranty: Villeroy & Boch
warrants the Portable Spa JetPak Plumbing System not to
leak for the life of the original retail purchaser of the spa (as
long as he or she owns the spa), or three (3) years, whichever
is longer.
Lifetime Shell Structure Warranty: Villeroy & Boch
warrants the Portable Spa shell not to leak for the life of the
original retail purchaser of the spa (as long as he or she owns
the spa) or three (3) years, whichever is longer.
Five Year Surface Warranty: Villeroy & Boch warrants
the surface finish of the Portable Spa not to crack, fade,
wrinkle, blister, peel or delaminate for five (5) years from the
purchase date.
Four Year Cabinet Warranty: Villeroy & Boch warrants
the cabinet sections of the Portable Spa against degradation,
cracking and fading for four (4) years from the purchase date.
This warranty specifically covers the cabinet corners, door
and side panels. The cabinet door is deemed an Easily
Removed Component and when found defective will be
replaced free of charge by sending verification of the
defective component to Villeroy & Boch. Additionally, the
cabinet frame is warranted against structural failure that
would otherwise prevent normal use of the spa.
Two year Equipment Warranty: Villeroy & Boch warrants
the electrical and mechanical equipment of the Villeroy &
Boch Portable Spa, along with its associated piping and
fittings, against failure that would require repair or
replacement for two (2) years from the purchase date. This
warranty specifically covers the pump(s), heater, controls, spa
light, ozone sterilizer, jets and leaks from any component or
plumbing fitting located beneath the spa shell.
This Villeroy & Boch Portable Spa limited warranty is void if any
of the following occur: 1.) the spa has been subject to
alteration, neglect, misuse or abuse; 2.) any repairs are
attempted by anyone other than an authorized agent or
dealer of Villeroy & Boch; 3.) the spa has been used in a nonresidential
application or in an application for which it was not
designed; 4.) damage is caused by an Act of God or any
other cause beyond the control of Villeroy & Boch; 5.)
damage is caused by the addition or use of any nonapproved
mechanical or electrical component, or chemical
substance; 6.) damage is caused by shipping, moving,
mishandling, improper installation or electrical hook-up by
someone other than an authorized agent or dealer of Villeroy
& Boch; 7.) damage to the spa shell is caused by excessive
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heat buildup due to failure to cover spa while empty of water
and/or exposed to direct sunlight; 8.) damage is caused by
operating the spa outside the water temperature range of 0
to 48 degrees C.; 9.) damage is caused by improper
maintenance of spa water chemistry or by allowing
undissolved spa chemicals to lie on the spa’s surface; and 10.)
damage is caused by failure to install, maintain and operate
the spa in accordance with the recommendations contained
in the owner’s manual or any other printed instructions, notice
or bulletin from Villeroy & Boch.
The warranty is limited to the repair or replacement of
products supplied by Villeroy & Boch. Any repair or
replacement shall provide no new warranty coverage, but
shall retain only the remaining portion of the original product’s
warranty. To make a claim under the terms of warranty,
please contact your supplier. Special, consequential and/or
indirect damages including cost of building-in or removal are
not covered by the warranty. Villeroy & Boch is not responsible
for the consequences of negligent installation.