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Implementation

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5.2.2 DATA SOURCES & PROCESS<br />

Tables Required<br />

Call Log Details<br />

Call Allocation details<br />

Calendar<br />

Master Pan India Details of Employees with Departmental Tags<br />

Operations Master<br />

5.2.3 DATA MODELLING & PROCESS<br />

FIG 16.0 : Data Model for Out-Bound Calls<br />

P a g e | 53<br />

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BI Reporting Tool <strong>Implementation</strong> Arpan Ganguly

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