TRITON Error Codes - Cypress Advantage

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TROUBLESHOOTING ERROR/STATUS CODES FROM THE TERMINAL The Cash Dispenser internal self-diagnostics performs a status check before the first transaction is allowed and after each transaction to make sure, the next transaction is possible. Additionally, if there is no activity at the terminal for about forty seconds a status check is completed to verify terminal readiness to perform a transaction. When an error is detected, the terminal is set to an “Out of Service” condition. In the “Out of Service” condition user cannot select any action on the terminal. The terminal must be restarted by turning off the power for about ten seconds and then turned back ON. After the restart, the OUT OF SERVICE screen appears on the display to allow access to the management mode or to reset the error condition. In the management mode, there are Diagnostics functions that can assists you in troubleshooting the unit. “Out of Service” conditions are presented to the user as Error Code or Status Codes. An Error/Status Code is a two or three digit number that identified the specific reason the terminal is “Out of Service”. ERROR CODES GENERATED BY THE TRITON ATMS The following paragraphs provide a list of the error codes associated with all Triton ATMs. The information provides the error (decimal and hexadecimal) code numbers, the error definitions and some recommended actions that may be taken to correct the cause of a “out of service” condition. Error Code: 32 (20h) Description: Good operation Recommended Action: No action required. Error Code: 33 (21h) Description: Feed Failure. Recommended Action: This error is usually associated with an empty note cassette or currency that is in “unfit” condition. 1. Refill the cassette as needed. 2. Inspect the cassette and feed path for currency that is stuck together or jammed. 3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation. 4. If the currency is in “fit “ condition and the error persists, consider replacing the cassette or the dispenser Error Code: 34 (22h) Description: Mistracked note at feed Recommended Action: This is a double detect fault. 1. Inspect the feed path for jammed currency. Remove jammed currency. 2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash 2
dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser. Error Code: 35 (23h) Description: Mistracked note at double detect. Recommended Action: This status occurs when a note arrives at the double detect without being seen by the feed sensor. 1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser. Error Code: 36 (24h) Description: Mistracked note at exit. Recommended Action: This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked. 1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser. 2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Error Code: 37 (25h) Description: Too long at exit. Recommended Action: This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents. 2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Error Code: 38 (26h) Description: Blocked exit Recommended Action: 3
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Page 5 and 6: status clears and the return code a
Page 7 and 8: Error Code: 52 (34h) Description: R
Page 9 and 10: penses. If the error does not occur
Page 11 and 12: error. 3. Test the dispenser by com
Page 13 and 14: Recommended Action: See the recomme
Page 15 and 16: Error Code: 140 Description: Time-o
Page 17 and 18: Error Code: 151 Description: Electr
Page 19 and 20: Error Code: 165 Description: Electr
Page 21 and 22: Enter the management functions and
Page 23 and 24: ERROR CODE: 300 (30h) [0] DESCRIPTI
Page 25 and 26: ERROR CODE: 308 (38h) [8] DESCRIPTI
Page 27 and 28: service. If the error recurs, chang
Page 29 and 30: completed within the time restricti
Page 31 and 32: ERROR CODE: 353 (65h) [e] DESCRIPTI
Page 33 and 34: ERROR CODE: 369 DESCRIPTION: Dispen
Page 35 and 36: RECOMMENDED ACTION: The hoppers are
Page 37 and 38: ERROR CODE: 507 DESCRIPTION: SPED s
Page 39 and 40: ERROR CODE: 521 DESCRIPTION: SPED c
Page 41 and 42: ERROR CODE: 535 DESCRIPTION: Card R
Page 43 and 44: ERROR CODE: 550 DESCRIPTION: Card R
Page 45 and 46: ERROR CODE: 566 DESCRIPTION: Vault
Page 47 and 48: Inspect card reader cable. Inspect
Page 49 and 50: ERROR CODE: 591 DESCRIPTION: ERR_PR
Page 51 and 52: ERROR CODE: 602 DESCRIPTION: ERR_SP
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RECOMMENDED ACTION: Inspect cable f
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ERROR CODE: 11 DESCRIPTION: No conn
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Error Code TABLE 7-1 SDD - STATUS C
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Error Code TABLE 7-1 SDD - TDM-100
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Error Code TABLE 7-1 SDD TDM-100 TD
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3 ERROR RECOVERY PROCEDURE 1. Attem
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11 ERROR RECOVERY PROCEDURE 1. Atte
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13 1. Check the applicable door: ER
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TRITON Error Codes - Cypress Advantage

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