5-Reel - IGT.com

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IGT SYSTEMS
Critical Information at Your Fingertips
The Mobile Data Access (MDA) application presents the mission-critical
player, machine, and operational information you need at your fi ngertips
Simple touchscreen commands open windows with colorful, high-impact
graphics in a format that is easy to interpret. MDA gives you the ability to
access this data at a moment’s notice – at your PC or right on the fl oor using
a web-enabled handheld device.
istered trademark of Amdocs in the
or registered trademark of IGT or its
countries.
• Scrutinize vital performance stats graphically
• Access current player data for marketing purposes
• View total number of carded and uncarded players, hosts on the fl oor,
and conversion rates
• Maintain optimum staffi ng levels by monitoring response times to
jackpots, fi lls and other service-related employee duties
• Catch problems before they escalate through steady review of hopper
levels, bill validator jams, ticket printer data, etc.
Mobile Data Access applications stream data directly from your casino
management system through the web and present it to you with enhanced
graphics that provide mission-critical data when and where you need it
most.
Welcome to the
IGT Global
Support Center
GSC Offers You Complete Customer
Support 24/7/365
IGT Systems’ Global Support Center (GSC) is comprised of a team of trained
professionals ready to assist you with any issue 24 hours a day, 7 days a
week, 365 days a year. The swift recovery of your system is our top priority.
When you call the GSC to discuss a problem or to request assistance for a
systems-related item, you will be met with an understanding service advisor
who is fully prepared to help you.
In most cases, your GSC support specialist will have a solution for your
problem immediately. For more complex issues, an application or system
specialist will be assigned to investigate and remedy your situation as soon
as possible. GSC services include:
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• Product Support
• Case Tracking
• System Analysis
• Preventive Maintenance
To access the service, call (888) 999-1190 or e-mail GSC@IGT.com.
You can also access these services on the web with eSupport! This
self-service option is quick and easy! Find out the latest status of all of
your open cases, create new cases, or even provide additional information
regarding a current situation, directly on our web site.
To access eSupport and for more information on the GSC, go to
www.IGT.com/GSC.