Cinedeck Extreme User Manual
Cinedeck Extreme User Manual
Cinedeck Extreme User Manual
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Support information<br />
Support Hours:<br />
Support office hours are 9am-6pm EST, but we generally answer email from 8am to<br />
midnight EST, 7 days a week, and at odd hours of the night.<br />
The direct support email address is: support@cinedeck.com and we do answer<br />
email within minutes.<br />
Phone support can be reached at +1-646-642-6985. If you do not reach us, please<br />
do leave a message, as we endeavor to return calls within a few minutes within the<br />
expanded hours noted above.<br />
Please Note!<br />
It is generally both helpful and essential to have as much information as possible<br />
about the nature of the problem and the setup involved, including all equipment<br />
being used, camera settings, <strong>Cinedeck</strong> settings, etc.<br />
For instance, if you are using an esoteric piece of equipment in the signal chain, it<br />
is critical that we know so we can make a correct diagnosis.<br />
First line troubleshooting, hardware.<br />
Is it plugged in?<br />
Often the simplest things can make life difficult...always check the basics!<br />
Is the power supply plugged in? battery charged? camera turned on? camera settings<br />
correct?<br />
First line troubleshooting, software.<br />
Have you matched your camera settings?<br />
Often the simplest things can make life difficult...always check the basics!<br />
Is the camera set to P and the <strong>Cinedeck</strong> to PSF? Is the camera actually a 24p signal,<br />
or 59i masquerading as 24p via pulldown?
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