My Doctor Online The Permanente Medical Group - Kaiser ...

Section 1: kp.org
My Doctor
When you access MY DOCTOR from the MY HEALTH MANAGER tab, you will gain access
to resources to help you get better care. This is one place where you can e-mail your
doctor and read his or her reply. You can also access messages with your provider
through the link MY MESSAGE CENTER from the MY HEALTH MANAGER menu.
You may also learn more about our medical staff through the MEDICAL STAFF
DIRECTORY, and choose a new primary care physician using the SELECTING A PHYSICIAN
link. This guide will show you another way to access in formation about your doctor on
kp.org/mydoctor (see page 15)
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Section 1: kp.org
E-mailing Your Doctor
E-mailing your doctors for nonurgent needs is easy. Our providers try to respond within
two business days.
1. To send your doctor a note, simply
select E-MAIL MY DOCTOR from the MY
DOCTOR page.
2. Next, select which provider you
would like to e-mail. You can do this
by clicking on the arrow button next
to your primary care provider’s name.
All doctors and nurse practitioners
you have seen will appear in a list.
3. Please type a short statement about
the reason for your e-mail into the
subject line.
4. Type your message in the blank box.
Remember only 1000 letters will fit.
5. Press “Send” to deliver your
message. (See the next page on how
to read your doctor’s reply.)
From this page you may also access
other pages to e-mail your eligible
dependent’s provider, contact a
pharmacist, make an appointment or
change your personal e-mail address on
file by clicking the appropriate blue link.
Your Name Here
Your PCP’s Name Here
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(Your e-mail address on file will be here)
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If you do not use the link on your email
to check your message, you will
have to log on to the kp.org website
and follow a few more steps:
1. When you login to kp.org, the MY
HEALTH MANAGER tab will be yellow
when your doctor responds.
2. To view your message, hover
over MY HEALTH MANAGER and
select MY MESSAGE CENTER with
your cursor.
3. Next, select VIEW MESSAGES
FROM YOUR DOCTOR’S OFFICE.
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4. You will then be able to view all
recent messages from your
doctor. To select a message to
view, simply click on the blue
link. To view messages you sent
to your providers, select the link
MESSAGES YOU SENT TO YOUR
DOCTOR’S OFFICE.
RE: Headaches
RE: Headaches
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Your Provider
Your Provider
Section 1: kp.org
When your provider responds, you will receive
an e-mail on your personal e-mail account from
the name “Kpautoresponse-NCAL@kp.org”.
The e-mail will look similar to the one at left.
You can click on the blue link in the e-mail to
get to your account and see your message.
Viewing your doctors’ e-mails on the kp.org
ensures no one else will have access to your
health information.
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Section 1: kp.org
My Medical Record
You can access MY MEDICAL RECORD from the MY HEALTH
MANAGER main menu or by hovering your cursor over the MY
HEALTH MANAGER tab on the kp.org home page. In this
members-only area, you will be able to start managing your
own health care. The following are some commonly used
areas:
• MY TEST RESULTS: View select
test results, including the date
the test was completed, and
information about the results.
• ACT FOR A FAMILY MEMBER:
Access portions of your
child's medical record (ages
11 and under) and e-mail his
or her pediatrician. You can
also view select medical
information for approved adult
family members.
• MY HEALTH SUMMARY: View a
summary of your current
health information including
your prescriptions,
immunizations and allergies.
• PAST VISIT INFORMATION:
Review past visit information,
including recommended
follow-up steps.

To view your laboratory test results, go to
the MY MEDICAL RECORD menu and click on
MY TEST RESULTS. You will come to a list of
all laboratory tests you are able to see at
right). To see a specific result, click on the
blue link for the test you wish to view.
After you select a specific test, you will be
able to see the name of the test, more
information on what the test measures, your
results, and any comments from your health
care provider. An example is shown below.
Section 1: kp.org
View Your Test Results
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
YOUR DOCTOR’S NAME
Please allow 5 to 7 days before
contacting your health care practitioner
about results that appear to be missing or
about which you have questions. Most
physicians review results and add
explanatory comments as soon as
possible after receiving the report.
Also, please be aware that not all your
test results may be available at the same
time and some tests cannot be released
electronically or because of regulatory
restrictions.
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Section 1: kp.org
Act for a Family Member
To act on behalf of your child or
approved family member, follow these
easy steps:
1. Log into your kp.org account
2. Hover over MY HEALTH MANAGER
and click on My Profile.
3. Click ACT FOR A FAMILY MEMBER.
4. Click ADD A MEMBER TO YOUR LIST.
5. Click REQUEST AUTHORIZATION for
a child 17 years and younger.
6. Fill in the required fields and click
CONTINUE.
You can access portions of your
child's or family member's medical
record and use other features on his
or her behalf if you are both Kaiser
Permanente members. You may
request authorization to act on
behalf of your child if:
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• Your child is 17 or younger.
• You have the legal authority to
access information and make
medical decisions on behalf of
your child.
• You and your child live in the
same Kaiser Permanente region
or service area.
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Switching to your family member’s
profile is easy. To begin acting for your
family member follow these three easy
steps:
1. Follow steps 1-3 on the previous
page.
2. Click on your family member’s
name.
3. Confirm you are switching to your
family member’s medical record.
You may access the following areas
while acting for your family member:
• My eligibility & benefits
• E-mail my doctor
• My health summary
• My immunizations
• My test results
• My message center
• My prescriptions
• Past visit information
• My allergies
Hello, YOUR NAME
HERE
You’re viewing
information for:
YOUR NAME HERE
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Family member’s name
Section 1: kp.org
YOUR NAME HERE
Your Family Member
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Section 1: kp.org
Your adult family member can give you
access to view his or her medical record
through his or her kp.org account. To
authorize a family member to view your
medical record (including medications
and a summary of your health 2
record), follow the easy steps below.
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1. Log into your kp.org account.
2. Hover over MY HEALTH MANAGER
and click on MY PROFILE.
3. Click ACT FOR A FAMILY MEMBER.
4. Click GIVE OR UPDATE ACCESS TO
YOUR HEALTH INFORMATION. Family
members with access to your health
information will appear at the
bottom of the screen.
5. Click on GIVE A FAMILY MEMBER ACCESS.
6. Click on ADD A FAMILY MEMBER.
7. Fill in the required fields on the following
four pages and click CONTINUE.
PLEASE NOTE: Parents must submit a new
authorization request on kp.org every two
years until their child reaches the age limit set
by the state. You can do so by selecting ADD
A MEMBER TO YOUR LIST. If an adult family
member has given you access to online
health information, that person can revoke
your access at any time. It will also expire
automatically after two years.
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Hello, YOUR NAME HERE
You’re viewing information for:
YOUR NAME HERE
Family member’s
name
YOUR NAME HERE