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DEVELOPMENT MODEL OF QUALITY<br />
(Kopelman,1986)<br />
Organisational characteristic<br />
-Reward system<br />
Goal setting and MBO<br />
Selection<br />
Training and development<br />
Leadership<br />
Organization structure<br />
Work characteristic<br />
Objective performance<br />
Feedback<br />
Correction<br />
Job design<br />
Work schedule<br />
Nurse characteristic<br />
Knowledge,<br />
Skills,<br />
Ability,<br />
Motivation<br />
Attitudes<br />
Value & Norm<br />
Work behavior<br />
NCD (MAKP)<br />
Environment<br />
Performance(P)= (Efforts (E) + Achievement (A)<br />
Job Performance<br />
caring<br />
Patient satisfaction and<br />
loyality<br />
Quality dimension-<br />
RATER<br />
1. RELIABILITY<br />
2. ASSURANCE<br />
3. TANGIBLES<br />
4. EMPHATY<br />
5. RESPONSIVENESS<br />
-INDICATOR (Indonesia)<br />
1.Patient safety<br />
2. . Patient Satisfaction&<br />
Loyality<br />
3.Sellf care<br />
4. Comfortability<br />
5. Anxiety
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