refugee case management manual, Mass - NNAAC

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Table of Contents ! ! ! ! ! ! ! ! ! ! ! ! Page INTAKE AND ELIGIBILITY DETERMINATION PROCESS (continued) IV. How Is It Done? ………………………………………………………………………………… 21 A. Opening the Case File ……………………………......................................................... 23 B. MRRP Application for Refugee Benefits/Services ……………………………………… 25 C. Application for Refugee Medical Assistance (RMA) or <strong>Mass</strong>Health …….….…………. 47 D. Referral to Health Assessment Services …………………............................................ 49 E. Development of Other Benefits …………………………................................................ 50 F. Verifying Information on the Application ………………………………………………...... 53 G. Sharing Information with Volags ……………………………………………………………. 59 H. Processing the Application ……………………………………………………………….... 59 I. Scheduling Orientation, Assessment and Employment Plan Development (Parts I-III) 61 J. Referral to, and Participation in, Refugee Employment Services ............................... 63 K. Re-assessing Eligibility for Refugee Benefits and Services ……………………………. 65 V. Summary of Action Steps ……………………………………………………….................... 69 A. Case Manager ………………………………………………………………………………… 69 B. Refugee Applicant(s) …………………………………………………………………………. 70 ADMINISTRATION OF REFUGEE CASH ASSISTANCE …………………………………….. ! 71 I. What Is It? ………………………………………………………………………………………… 71 II. When Is It Administered? ……………………………………………………………………… 71 III. Who Does It? …………………………………………………………………………………….. 72 IV. How Is It Administered? …..…………………………………………………………………… 72 A. System for Authorizing Benefit Payments and Reimbursements ………………………. 73 B. Correcting Errors …………………………………………………………………………….. 83 C. Case Reviews ……………………………………………………………………………….. 86 D. Notifications/Request for a Fair Hearing ....................................................................... 87 E. Continuation of Benefits Pending Appeal ………………………..…………..................... 90 V. Summary of Action Steps ……………………………………………………………………… 90 A. Case Manager ………………………………………………………………………………….. 90 B. Case Management Supervisor ………………………………………………………………. 91 C. Refugee Family ………………………………………………………………………………… 91 FINDING OF NONCOMPLIANCE, CONCILIATION AND SANCTIONING ......................... I. What Is It? ………………………………………………………………….................................. 92 II. When Is It Done? …………………………………………………………................................. 92 2 92
! Table of Contents ! ! ! ! ! ! ! ! ! ! ! ! FINDING OF NONCOMPLIANCE, CONCILIATION AND SANCTIONING (continued) 3 Page! III. Who Does It? …………………………………………………………………………………….. 93 IV. How Is It Done? ………………………………………………………………………………….. 93 A. Overview .............................…………………………………………………………………. 93 B. Finding of Noncompliance .…………………………………………………………………. 95 C. The Conciliation Process ……………………………………………………...................... 98 D. After Conciliation .......................................................................................................... 100 E. Sanctioning ................................................................................................................... 101 F. Common Scenarios for Conciliation and Sanctioning .................................................. 102 V. Summary of Action Steps ………………………………………………………..................... 106 A. RES Provider …………………………………………………………………………………. 106 B. Case Manager ………………………………………………………………………………... 106 C. Case Management Supervisor ……………………………………………………………… 108 D. Refugee Family ………………………………………………………………………………. 108
Page 1: Massachusetts Refugee Resettlement
Page 5 and 6: Implementation Tool Purpose 5. MRRP
Page 7 and 8: Date of Entry:! ! the date the refu
Page 9 and 10: 1. Refugee Case Management (RCM) In
Page 11 and 12: Unaccompanied Refugee Minor Program
Page 13 and 14: efugee family's involvement in MRRP
Page 15 and 16: select and coordinate a team of MRR
Page 17 and 18: • Assesses participant employabil
Page 19 and 20: B. Intensity of Services Case manag
Page 21 and 22: III. Who Does It? Completion of the
Page 23 and 24: A.! Opening the Case File As a firs
Page 25 and 26: Record(s) of communication with oth
Page 27 and 28: Refugees who appear to be eligible
Page 29 and 30: Note: The term “refugee” is use
Page 31 and 32: Who Makes Up a Filing Unit? A Filin
Page 33 and 34: Example 2:! You have just taken an
Page 35 and 36: Unearned Income - is any income tha
Page 37 and 38: In-Kind Income If the in-kind contr
Page 39 and 40: Work-Related Expense Deduction A me
Page 41 and 42: Verifying Expense Deductions Depen
Page 43 and 44: 3. Total the countable earned incom
Page 45 and 46: ! Find the monthly grant amount for
Page 47 and 48: Allowable Deductions:! ! • Work-R
Page 49 and 50: 2) forward the completed RMA Applic
Page 51 and 52: Date of Application. 10 Whenever po
Page 53 and 54:
Services include: • Community Edu
Page 55 and 56:
You must obtain written consent fro
Page 57 and 58:
Mandatory Verifications, If Applica
Page 59 and 60:
4. Assisting Applicants with Verifi
Page 61:
Date of Eligibility:! ! ! ! ! ! ! !
Page 64 and 65:
Employment Plan (Parts I-III), -- u
Page 66 and 67:
the Case Manager and the client agr
Page 68 and 69:
months) are ineligible for RCA, alt
Page 70 and 71:
As soon as you become aware that su
Page 72 and 73:
• Assist RCA-eligible applicant(s
Page 74 and 75:
Administration of Refugee Cash Assi
Page 76 and 77:
A. System for Authorizing Benefit P
Page 78 and 79:
Following employment: If a newly em
Page 80 and 81:
As soon as you are aware that a ref
Page 82 and 83:
Eligibility for Full Payment: In or
Page 84 and 85:
An RCA eligible participant may be
Page 86 and 87:
An overpayment is a payment to an A
Page 88 and 89:
week period to ORI, together with a
Page 90 and 91:
Re-Verification of Information! ! !
Page 92 and 93:
3. Notification of the Right to Req
Page 94 and 95:
B. Case Management Supervisor • A
Page 96:
The process of sanctioning begins i
Page 99 and 100:
have access to private transportati
Page 101 and 102:
Finding of Noncompliance A report o
Page 103 and 104:
D. ! After Conciliation Probationar
Page 105 and 106:
After Third Unsuccessful Conciliati
Page 107 and 108:
↓ Notice of Reduction/Termination
Page 109 and 110:
↓ Participant permanently loses a
Page 111:
C. Case Management Supervisor • R
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