refugee case management manual, Mass - NNAAC

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• How is it done? ORI/MRRP Forms and Notices are referenced by name and number throughout the Manual. At the end of each section, the case management component is broken down into a series of action steps assigned to individual MRRP/WFAP staff positions involved in carrying out the component, and a checklist of responsibilities for the refugee family. This format will provide quick and easy access to information you will need to do your jobs well. The Manual, and the MRRP/WFAP Regulations from which it was built, offer a basic framework within which you will be expected to provide and coordinate services to new refugee enrollees (including new refugee arrivals from overseas, Cuban/Haitian entrants/parolees, refugee secondary migrants, asylees, Amerasians, and certified victims of trafficking). What it does not take into consideration and cannot address on a statewide basis, are the many factors that create such rich diversity in refugee programming across the Commonwealth: the unique traits and characteristics of specific refugees and refugee groups, geographic differences in approaches to refugee resettlement, local economic conditions, and individual management styles, to name just a few. We encourage you to approach your jobs as Case Managers in the MRRP with sensitivity, creativity and resourcefulness to develop service strategies that do take into account all of the many variables that influence the specific needs of your refugee clients. It is up to you to take the basic framework provided by the MRRP Regulations and the procedures outlined in this Manual, and build a program that effectively addresses the needs of your refugee clients. This Manual is designed simply to serve as the foundation from which to begin. II. Glossary of Terms Following are the definitions of several key terms that are used frequently throughout this Manual. For the complete set of definitions applicable to the Massachusetts Refugee Resettlement Program (MRRP)/Wilson/Fish Alternative Project (WFAP), please refer to the MRRP Regulations 121 CMR 2.130. Active Participant: An “active participant” is defined as a person with whom a service provider has regular, continuous, and direct involvement in program activities. Assistance Unit: ! those refugees whose needs are considered in determining eligibility for and the amount of a Refugee Cash Assistance grant and who are eligible to receive Refugee Cash Assistance and Refugee Medical Assistance. All persons who are required to be in the Assistance Unit must be included in the Filing Unit. See 121 CMR 2.510 for a description of who must be in the Assistance Unit. 6
Date of Entry:! ! the date the refugee entered the United States. For Cuban and (also referred to as Date! Haitian entrants/parolees, this is the date entrance status is “Date of Arrival” in Manual)! ! granted. For asylees, this is the date asylee status is granted. ! ! ! ! ! For victims of trafficking, this is the date certification is granted. ! ! ! ! ! The Assistance Unit may contain individuals who have different !! ! ! ! dates of entry. Disputes regarding dates of entry are resolved by ! ! ! ! ! documentation from the U.S. Citizenship and Immigration Service ! ! ! ! ! rather than by fair hearing. Durable Self-Sufficiency: means that the Assistance Unit’s gross income exceeds 450% of the Federal Poverty Level. Filing Unit: those people whose income must be considered in determining the eligibility of and the grant amount for the Assistance Unit. This includes the members of the Assistance Unit and anyone else who have a legal obligation to financially support a member of the Assistance Unit. Matching Grant period: Refugees resettled under the Matching Grant program receive cash assistance and in-kind support from the resettling VOLAG for a period of 4 to 6 months after arrival in the U.S. During this period of Matching Grant assistance (referred to in this Manual simply as the Matching Grant period), refugees are not eligible for RCA, RCM, CRES, VST or TAG/F services, but are eligible for RMA. In most instances, the Matching Grant period encompasses the first 120 days after arrival in the U.S., but for a small number of refugees, the Matching Grant period may extend through the 180 th day after arrival. Participant: a member of an Assistance Unit who participates in an activity designed to help the Assistance Unit achieve durable selfsufficiency as described in the Family Employment Plan. Refugee: For purposes of the MRRP (and this Manual), the term “refugee” encompasses the following: (1) individuals admitted under Section 207 of the Immigration and Nationality Act, (2) asylees, (3) Cuban/Haitian entrants/parolees, (4) certain Amerasians and (5) certified victims of trafficking. Refugee Employment For purposes of the MRRP (and this Manual), the term “Refugee Services: Employment Services” encompasses the following programs: Comprehensive Refugee Employment Services (CRES), Targeted Assistance Grant/Formula (TAG/F), Vocational Skills Training (VST) and the Employment Support Services Program (ESSP), unless otherwise noted. 7
Page 1 and 2: Massachusetts Refugee Resettlement
Page 3 and 4: ! Table of Contents ! ! ! ! ! ! ! !
Page 5: Implementation Tool Purpose 5. MRRP
Page 9 and 10: 1. Refugee Case Management (RCM) In
Page 11 and 12: Unaccompanied Refugee Minor Program
Page 13 and 14: efugee family's involvement in MRRP
Page 15 and 16: select and coordinate a team of MRR
Page 17 and 18: • Assesses participant employabil
Page 19 and 20: B. Intensity of Services Case manag
Page 21 and 22: III. Who Does It? Completion of the
Page 23 and 24: A.! Opening the Case File As a firs
Page 25 and 26: Record(s) of communication with oth
Page 27 and 28: Refugees who appear to be eligible
Page 29 and 30: Note: The term “refugee” is use
Page 31 and 32: Who Makes Up a Filing Unit? A Filin
Page 33 and 34: Example 2:! You have just taken an
Page 35 and 36: Unearned Income - is any income tha
Page 37 and 38: In-Kind Income If the in-kind contr
Page 39 and 40: Work-Related Expense Deduction A me
Page 41 and 42: Verifying Expense Deductions Depen
Page 43 and 44: 3. Total the countable earned incom
Page 45 and 46: ! Find the monthly grant amount for
Page 47 and 48: Allowable Deductions:! ! • Work-R
Page 49 and 50: 2) forward the completed RMA Applic
Page 51 and 52: Date of Application. 10 Whenever po
Page 53 and 54: Services include: • Community Edu
Page 55 and 56: You must obtain written consent fro
Page 57 and 58:
Mandatory Verifications, If Applica
Page 59 and 60:
4. Assisting Applicants with Verifi
Page 61:
Date of Eligibility:! ! ! ! ! ! ! !
Page 64 and 65:
Employment Plan (Parts I-III), -- u
Page 66 and 67:
the Case Manager and the client agr
Page 68 and 69:
months) are ineligible for RCA, alt
Page 70 and 71:
As soon as you become aware that su
Page 72 and 73:
• Assist RCA-eligible applicant(s
Page 74 and 75:
Administration of Refugee Cash Assi
Page 76 and 77:
A. System for Authorizing Benefit P
Page 78 and 79:
Following employment: If a newly em
Page 80 and 81:
As soon as you are aware that a ref
Page 82 and 83:
Eligibility for Full Payment: In or
Page 84 and 85:
An RCA eligible participant may be
Page 86 and 87:
An overpayment is a payment to an A
Page 88 and 89:
week period to ORI, together with a
Page 90 and 91:
Re-Verification of Information! ! !
Page 92 and 93:
3. Notification of the Right to Req
Page 94 and 95:
B. Case Management Supervisor • A
Page 96:
The process of sanctioning begins i
Page 99 and 100:
have access to private transportati
Page 101 and 102:
Finding of Noncompliance A report o
Page 103 and 104:
D. ! After Conciliation Probationar
Page 105 and 106:
After Third Unsuccessful Conciliati
Page 107 and 108:
↓ Notice of Reduction/Termination
Page 109 and 110:
↓ Participant permanently loses a
Page 111:
C. Case Management Supervisor • R
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