refugee case management manual, Mass - NNAAC

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months) are ineligible for RCA, although they are eligible for RMA and may voluntarily participate in Refugee Case Management and Employment Services. d. Unaccompanied Refugee Minors Unaccompanied refugee minors receive benefits and services through the separately administered Unaccompanied Refugee Minor Program (URMP) and are therefore ineligible for RCM, RCA and RES. 3. Re-Verification of Eligibility Factors (121 CMR 2.650) You must always verify any changes which increase the amount of the participantʼs benefit payment amount. You do not have to re-verify eligibility factors which are not subject to change, unless you have reason to doubt the validity of information provided during the application process. (For a list of such factors, see page 87 of this Manual.) Verification of Income and Timeframe for RCA Re-determinations You will be notified by the Refugee Employment Services (RES) provider as soon as a client has been employed, but no later than two (2) working days after the client has actually started to work. The RES provider will notify you via the Transmittal for Change in Employment Status Form (ORI/MRRP Form No. 17), which provides information on the clientʼs employment start date, wages, hours per week, benefits and the date on which the first paycheck will be issued. The RES provider will then call the client and/or the employer, no later than two (2) working days after the date on which the first check was to be issued, to verify the income amount. If, during this process, the RES provider identifies any changes to the clientʼs employment information (as it appears on the original ORI/MRRP Form No. 17), the RES provider will notify you of these changes, and will send you a new transmittal form with the corrected information. Re-determination of Eligibility After the RES provider has verified a newly employed refugeeʼs earned income, you must complete a re-determination of eligibility for RCA. Your re-determination must be completed within two (2) working days after you are notified that income has been verified by the RES provider, using the Re-Assessment of Eligibility for Refugee Benefits/Services form included in the Application packet. When completing the Re- Assessment of Eligibility for Refugee Benefits/Services form, describe the change in family circumstances which has affected the Assistance Unitʼs benefit payment amount. Complete and attach the appropriate worksheet(s) reflecting your re-calculation of the monthly benefit payment. Enter the new benefit amount on the Re-Assessment form, then sign and date it. 68
Calculation of Income in RCA Re-determinations When a refugee has started to work, his/her RES provider will notify you within two (2) working days via the Transmittal for Change in Employment Status Form (ORI/MRRP Form No. 17). As soon as you receive this form, you must calculate the clientʼs earned income for the purpose of re-determining his/her eligibility for RCA. In the event that only the first pay stub is available to verify income for an RCA re-determination, you must verify the total number of work hours the client is to be employed per week on a regular basis, as provided on the Transmittal for Change in Employment Status Form. If the total hours on the first pay stub are less than the regular total, you must use the total regular hours as the basis for calculating weekly income. When the client receives his/her second pay stub, you must verify that the total number of hours worked are the same as the total number of hours indicated on the Transmittal for Change in Employment Status Form. If different, confirm the hours of employment with the Employment Specialist and/or the client, and complete a second redetermination, based on the updated information. In the event that a client enters employment with work hours that vary from week to week, you must use the first pay stub to make the initial re-determination, and then verify the clientʼs continued eligibility after receiving pay stubs covering a period of one month. Under no circumstances shall a clientʼs RCA be terminated if the wages received on a first pay stub, even if only a partial payment, are less than the Standard of Assistance. When an RCA recipientʼs income reduces or terminates eligibility If a refugeeʼs employment income is sufficient to reduce or terminate RCA for the Assistance Unit, you must inform the participant of the change in the amount of his or her monthly benefit payment via the Notice of Grant Reduction/Termination (ORI/MRRP Notice No. 8) This Notice must be given or mailed to the client as soon as you have completed the re-determination but no later than two (2) working days after you have been notified that the participantʼs income has been verified by the RES provider, and at least ten (10) calendar days before the effective date of the grant reduction or termination. The Notice will include the effective date of the termination/reduction, reasons for the termination/reduction, the specific MRRP regulations supporting the termination/reduction, and will have attached to it the Request for Fair Hearing. When an RCA recipient appears to have become eligible for TAFDC: A refugee receiving RCA may become eligible for TAFDC after the initial eligibility determination as a result of a change in circumstances. Such changes include, but are not limited to the following: • the birth of a child • pregnancy (third trimester) 69
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Massachusetts Refugee Resettlement
Page 3 and 4:
! Table of Contents ! ! ! ! ! ! ! !
Page 5 and 6:
Implementation Tool Purpose 5. MRRP
Page 7 and 8:
Date of Entry:! ! the date the refu
Page 9 and 10:
1. Refugee Case Management (RCM) In
Page 11 and 12:
Unaccompanied Refugee Minor Program
Page 13 and 14:
efugee family's involvement in MRRP
Page 15 and 16:
select and coordinate a team of MRR
Page 17 and 18: • Assesses participant employabil
Page 19 and 20: B. Intensity of Services Case manag
Page 21 and 22: III. Who Does It? Completion of the
Page 23 and 24: A.! Opening the Case File As a firs
Page 25 and 26: Record(s) of communication with oth
Page 27 and 28: Refugees who appear to be eligible
Page 29 and 30: Note: The term “refugee” is use
Page 31 and 32: Who Makes Up a Filing Unit? A Filin
Page 33 and 34: Example 2:! You have just taken an
Page 35 and 36: Unearned Income - is any income tha
Page 37 and 38: In-Kind Income If the in-kind contr
Page 39 and 40: Work-Related Expense Deduction A me
Page 41 and 42: Verifying Expense Deductions Depen
Page 43 and 44: 3. Total the countable earned incom
Page 45 and 46: ! Find the monthly grant amount for
Page 47 and 48: Allowable Deductions:! ! • Work-R
Page 49 and 50: 2) forward the completed RMA Applic
Page 51 and 52: Date of Application. 10 Whenever po
Page 53 and 54: Services include: • Community Edu
Page 55 and 56: You must obtain written consent fro
Page 57 and 58: Mandatory Verifications, If Applica
Page 59 and 60: 4. Assisting Applicants with Verifi
Page 61: Date of Eligibility:! ! ! ! ! ! ! !
Page 64 and 65: Employment Plan (Parts I-III), -- u
Page 66 and 67: the Case Manager and the client agr
Page 70 and 71: As soon as you become aware that su
Page 72 and 73: • Assist RCA-eligible applicant(s
Page 74 and 75: Administration of Refugee Cash Assi
Page 76 and 77: A. System for Authorizing Benefit P
Page 78 and 79: Following employment: If a newly em
Page 80 and 81: As soon as you are aware that a ref
Page 82 and 83: Eligibility for Full Payment: In or
Page 84 and 85: An RCA eligible participant may be
Page 86 and 87: An overpayment is a payment to an A
Page 88 and 89: week period to ORI, together with a
Page 90 and 91: Re-Verification of Information! ! !
Page 92 and 93: 3. Notification of the Right to Req
Page 94 and 95: B. Case Management Supervisor • A
Page 96: The process of sanctioning begins i
Page 99 and 100: have access to private transportati
Page 101 and 102: Finding of Noncompliance A report o
Page 103 and 104: D. ! After Conciliation Probationar
Page 105 and 106: After Third Unsuccessful Conciliati
Page 107 and 108: ↓ Notice of Reduction/Termination
Page 109 and 110: ↓ Participant permanently loses a
Page 111: C. Case Management Supervisor • R
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refugee case management manual, Mass - NNAAC

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