Apple Inc. Retail Stores - Amazon Web Services
Apple Inc. Retail Stores - Amazon Web Services
Apple Inc. Retail Stores - Amazon Web Services
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Accessory Planogram Manager Japan - Ginza 7/14/2008<br />
Account Exec, iTunes Gift Cards, <strong>Retail</strong> Santa Clara Valley 6/1/2011<br />
Accounting/Finance Support, <strong>Retail</strong> Ops Santa Clara Valley 11/28/2007<br />
Administrative Assistant Santa Clara Valley, California<br />
Administrative Assistant, Full Time SoHo, NYC 3/11/2010<br />
Americas Logistics Analyst Sacramento 9/5/2008<br />
<strong>Apple</strong> Experience Specialist Various 6/20/2011<br />
<strong>Apple</strong> <strong>Retail</strong> Corporate Recruiter Santa Clara Valley 2/3/2011<br />
<strong>Apple</strong> <strong>Retail</strong> Corporate Sourcer Santa Clara Valley 2/3/2011<br />
<strong>Apple</strong> <strong>Retail</strong> Intern Santa Clara Valley 1/10/2010<br />
<strong>Apple</strong> <strong>Retail</strong> WW Concierge Analyst Santa Clara Valley 11/1/2007<br />
<strong>Apple</strong> Sales Leader Program Project Coordinator Santa Clara Valley 9/2/2010<br />
<strong>Apple</strong> Sales Manager, <strong>Retail</strong> Sales Salt Lake City 4/30/2010<br />
<strong>Apple</strong> Sales Manager, <strong>Retail</strong> Sales Orlando 2/3/2011<br />
<strong>Apple</strong> Store Executive Assistant Uxbridge (UK)<br />
<strong>Apple</strong> Store Leader Prog Santa Clara Valley 1/14/2010<br />
Architectural Internship Santa Clara Valley<br />
Area Campus <strong>Stores</strong> Program Manager Atlanta 3/30/2010<br />
Assistant Store Manager of HR Third Street Promenade, Calif.<br />
Budget Coordinator <strong>Retail</strong> Construction Santa Clara Valley 3/24/2011<br />
Budget Coordinator <strong>Retail</strong> Finance Santa Clara Valley 1/13/2011<br />
Budget Coordinator <strong>Retail</strong> Operations Santa Clara Valley 4/14/2011<br />
Business Analyst Santa Clara Valley, California<br />
Business Analyst - Multi Channel <strong>Retail</strong> Santa Clara Valley 10/18/2011<br />
Business Development Manager London 1/14/2009<br />
Business Development Manager San Francisco 7/3/2009<br />
Business Finance Manager, <strong>Retail</strong> Finance Santa Clara Valley 4/15/2010<br />
Business Ops Program Manager Santa Clara Valley 11/24/2009<br />
Business Research Recruiter London 10/19/2010<br />
Business Solutions Manager Santa Clara Valley 11/24/2009<br />
Cinematographer/Editor Santa Clara Valley 12/3/2010<br />
Construction Design Coordinator Santa Clara Valley 6/5/2007<br />
Construction Finance, Financial Analyst Santa Clara Valley 11/28/2007<br />
Content Globalization Project Manager Santa Clara Valley 12/11/2009<br />
Creative Trainer Santa Clara Valley, California<br />
Design Coordinator Santa Clara Valley 5/22/2007<br />
Design Coordinator, Contracts Santa Clara Valley 8/23/2010<br />
Design Coordinator, EU Santa Clara Valley 1/20/2011<br />
Design Manager Santa Clara Valley 2/1/2008<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Design Manager, High Profile Santa Clara Valley 12/17/2007<br />
Design Manager, Standards<br />
Development Coordinator<br />
Santa Clara Valley 11/27/2009<br />
Development Coordinator New York City 1/20/2011<br />
Development Coordinator Santa Clara Valley 1/20/2011<br />
Development Manager Santa Clara Valley 1/20/2011<br />
Direct Sourcing Project Manager, Development Santa Clara Valley 4/25/2011<br />
Director, Channel Marketing & Merchandising Santa Clara Valley 2/20/2009<br />
Director, <strong>Retail</strong> Communications, North America Santa Clara Valley 4/15/2010<br />
Distribution Manager Sacramento, California<br />
EMEA <strong>Apple</strong> Shop Program Executive London - Hanover Street 9/9/2008<br />
EMEA <strong>Retail</strong> Brand Deployment Executive London - Hanover Street 9/14/2010<br />
EMEA <strong>Retail</strong> Program Manager London - Hanover Street 2/13/2008<br />
Employee Relations Specialist Santa Clara Valley 12/14/2010<br />
Engagement Manager Santa Clara Valley 1/31/2011<br />
ER Specialist - Leaves & Absence Management Santa Clara Valley 4/22/2011<br />
Etc Planogram Manager Santa Clara Valley 5/16/2007<br />
EU Development Manager London 6/2/2010<br />
EU Research Recruiter London 8/13/2010<br />
EU Sourcing Manager London 6/2/2010<br />
European EPP Store Manager Uxbridge (UK)<br />
European RFL Manager Cork, Ireland 4/3/2008<br />
Executive Administrator Orlando, Florida<br />
Executive Assistant Summit, New Jersey<br />
Family Room Field Manager New York City 1/1/2009<br />
Family Room New Initiatives Manager Santa Clara Valley 2/12/2010<br />
Family Room North America Leader Santa Clara Valley 2/20/2011<br />
Family Room Operations Program Manager Santa Clara Valley 11/3/2011<br />
Family Room Operations Project Manager Santa Clara Valley 8/23/2010<br />
Family Room Project Manager, Store Communications Santa Clara Valley 12/3/2007<br />
Family Room <strong>Retail</strong> Systems Project Manager Santa Clara Valley 12/16/2011<br />
Family Room Training Project Manager Santa Clara Valley 11/3/2011<br />
Field Manager Chicago 1/31/2011<br />
Field Operations Specialist Santa Clara Valley, California<br />
Field Visual Manager Santa Clara Valley 11/6/2008<br />
Field Visual Merchandising Manager Santa Clara Valley 11/28/2007<br />
Finance Administrative Support Santa Clara Valley 1/13/2011<br />
Finance Manager Santa Clara Valley, California<br />
Finance Manager, Revenue, Margin & Planning Analysis Santa Clara Valley, California<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Financial Analyst, <strong>Retail</strong> Operations Santa Clara Valley 2/20/2008<br />
Financial Analyst, <strong>Retail</strong> Store Operations Santa Clara Valley 2/28/2008<br />
Financial Anlayst, World-Wide <strong>Retail</strong> Finance Santa Clara Valley 11/18/2009<br />
Financial Planning & Reporting Analyst Santa Clara Valley 4/18/2011<br />
Fixturing & Display Production Manager Santa Clara Valley 7/1/2009<br />
Fulfillment & Logistics Manager Bunnik (NL) and Sacramento (Calif.)<br />
Fulfillment Project Manager Sacramento, CA<br />
Genius Bar Program Readiness Manager Santa Clara Valley, California<br />
Global Payments Coordinator Santa Clara Valley 8/21/2009<br />
Hardware Accessory Merchant London 4/9/2008<br />
Hardware Merchandising Manager London-Regent Street, Greater London<br />
Head of Renovations & Special Projects Santa Clara Valley, California<br />
Head of <strong>Retail</strong> Design Santa Clara Valley, California<br />
HR Associate Store Manager New York - SoHo<br />
Human Resources Leader Chicago 12/20/2010<br />
Human Resources Manager Santa Clara Valley 1/31/2011<br />
Human Resources Manager, European <strong>Stores</strong> London 3/20/2008<br />
In-Bound Logistics Specialist Sacramento, California<br />
In-Store HR Manager Various 10/3/2011<br />
Information Systems Engineer I Beijin, China 4/13/2008<br />
Instructional Design Project Manager Santa Clara Valley 10/1/2010<br />
Instructional Designer Santa Clara Valley 6/7/2010<br />
Instructional Designer, ASLP Santa Clara Valley 1/7/2011<br />
Interactive Content Manager Santa Clara Valley 2/20/2011<br />
Interactive Production Designer Santa Clara Valley 2/20/2011<br />
Internal Communications Manager Santa Clara Valley 4/15/2011<br />
Internal Communications Specialist Santa Clara Valley, London 10/29/2010<br />
Inventory Control & Support Manager Sacramento 7/22/2008<br />
Inventory Control Specialist Sacramento, Calif.<br />
iPhone and iPad Developer Santa Clara Valley 12/3/2010<br />
IS&T Senior Project Manager-CRM <strong>Retail</strong> Santa Clara Valley 10/24/2011<br />
Labor Management Manager Santa Clara Valley 3/4/2009<br />
Lead Business Consultant White Plains, NY<br />
Leader Coach Jacksonville, FL 8/19/2008<br />
Logistics Manager Santa Clara Valley 5/27/2008<br />
Logistics Support Manager Sacramento, California<br />
Loss Prevention Coordinator Santa Clara Valley, California<br />
Loss Prevention Manager Orlando, Dallas 11/28/2007<br />
Loss Prevention Project Manager Santa Clara Valley 4/25/2011<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Management Research Leader Santa Clara Valley 12/14/2010<br />
Manager Financial Planning<br />
Manager Payroll / Scheduling<br />
Santa Clara Valley 9/19/2008<br />
Manager, <strong>Retail</strong> Conferences and Events Santa Clara Valley 12/1/2010<br />
Manager, <strong>Retail</strong> Finance Santa Clara Valley, California<br />
Marcom Manager Santa Clara Valley 6/7/2007<br />
Market Human Resources Manager New York City, Seattle 12/15/2010<br />
Market Manager Flatiron Corners (Colorado) Store<br />
Market Recruiter Kent, Manchester, Bristol UK 10/25/2010<br />
Market Recruiter Fifth Avenue (NYC) 11/12/2010<br />
Marketing Director Santa Clara Valley 3/7/2011<br />
Marketing Program Manager London 1/26/2009<br />
Marketing Programs Analyst Santa Clara Valley, California<br />
Merchandising Analyst Santa Clara Valley 6/13/2007<br />
Merchandising Communication Manager London-Regent Street, Greater London<br />
Merchandising Manager, China Santa Clara Valley 3/13/2008<br />
Merchandising Specialist Tokyo-Ginza<br />
Mobile Commerce Product Manager Santa Clara Valley 2/3/2010<br />
Mobile Commerce Program Manager Santa Clara Valley 10/16/2010<br />
Multimedia Instructional Designer Santa Clara Valley 1/13/2011<br />
New Initiatives Manager, <strong>Retail</strong> Business Santa Clara Valley 4/25/2011<br />
New Store Opening Project Manager London 4/7/2008<br />
Operations Associate Manager Santa Clara Valley 4/7/2008<br />
Operations Manager Santa Clara Valley, California<br />
Overhead Planogram Manager Santa Clara Valley, California<br />
Paralegal, Real Estate Santa Clara Valley 7/25/2007<br />
Physical Inventory Specialist Sacramento, California<br />
Planner Sacramento, California<br />
Planogram Manager Santa Clara Valley, California<br />
Planogram Manager, Accessories Santa Clara Valley 10/1/2010<br />
Producer, MarCom/Graphic Design Santa Clara Valley 7/29/2008<br />
Product Fulfillment Specialist Sacramento, Calif.<br />
Product Fulfillment Specialist/Planner Bunnik, The Netherlands<br />
Product Planner Sacramento, California<br />
Program Manager, Talent Development Santa Clara Valley 12/15/2010<br />
Programs Coordinator Santa Clara Valley, California<br />
Project Coordinator Santa Clara Valley, California<br />
Project Coordinator, Construction Santa Clara Valley, California<br />
Project Coordinator, Design Santa Clara Valley 8/23/2010<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Project Coordinator, Global <strong>Retail</strong> Training Santa Clara Valley 5/18/2010<br />
Project Manager / Research Analyst Santa Clara Valley 8/24/2011<br />
Project Manager, Corporate Offices Santa Clara Valley 8/12/2010<br />
Project Manager, NSO and Remodels Santa Clara Valley 12/16/2011<br />
Project Manager, <strong>Retail</strong> Events & Conferences Santa Clara Valley 1/13/2011<br />
Project Manager, <strong>Retail</strong> Store Communications Santa Clara Valley, California<br />
Project Manager, <strong>Retail</strong> Systems Santa Clara Valley, California<br />
Project Manager, Store Operation / Japan Tokyo, Ginza 5/21/2008<br />
Project Manager, Store Operations Santa Clara Valley (Calif.)<br />
Project Manager, Store Support Santa Clara Valley 9/24/2010<br />
Project Manager, Strategic Initiatives Santa Clara Valley 8/11/2010<br />
Project Manager, Testing Santa Clara Valley, California<br />
Project Manager/Research Analyst Santa Clara Valley 1/7/2010<br />
Real Estate Analysis Manager, <strong>Retail</strong> Santa Clara Valley 3/8/2011<br />
Real Estate Analyst Santa Clara Valley 2/4/2011<br />
Real Estate Coordinator Santa Clara Valley 12/14/2010<br />
Real Estate Manager Santa Clara Valley, London 8/30/2010<br />
Real Estate Market Analysis Coordinator Santa Clara Valley, London 11/3/2010<br />
Real Estate Strategy Analyst, Expansion Santa Clara Valley 4/3/2008<br />
Records Coordinator, European <strong>Retail</strong> HR Cork, Ireland 6/8/2010<br />
Recruiting Coordinator Santa Clara Valley 2/1/2011<br />
Recruiting Leader, Business Boston 12/14/2010<br />
Recruiting Manager New York City 9/27/2010<br />
Regional Creative Manager New York City 1/21/2008<br />
Regional Development Manager UK 5/27/2010<br />
Regional Field Trainer Tokyo, Japan<br />
Regional Field Trainer Southwest / Los Angeles, California<br />
Regional Field Trainer New York City<br />
Regional Human Resources Manager Los Angeles, NYC 11/28/2007<br />
Regional Loss Prevention Manager Dallas, TX, Los Angeles 10/30/2007<br />
Regional Recruiter Santa Clara Valley, Great Lakes, Mid-Atlantic<br />
Regional Recruiter Los Angeles 1/15/2010<br />
Regional Sales Executive Milan 8/20/2007<br />
Regional Visual Merchandising Manager Santa Clara Valley 2/3/2010<br />
Research Analyst, <strong>Retail</strong> EU Expansion Santa Clara Valley 9/30/2010<br />
Research Recruiter London 11/11/2010<br />
<strong>Retail</strong> Account Executive London, UK 5/16/2007<br />
<strong>Retail</strong> Analyst Santa Clara Valley, California<br />
<strong>Retail</strong> Analytic Tools and Data Steward Santa Clara Valley 5/28/2010<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
<strong>Retail</strong> Analytic Tools Developer Santa Clara Valley 5/17/2011<br />
<strong>Retail</strong> Analytics & Decision Support Manager Santa Clara Valley 5/17/2011<br />
<strong>Retail</strong> Attorney Santa Clara Valley 11/28/2007<br />
<strong>Retail</strong> Business Analyst Santa Clara Valley 12/16/2011<br />
<strong>Retail</strong> Business Development Program Manager Santa Clara Valley, Chicago 6/27/2008<br />
<strong>Retail</strong> Business Programs Manager Santa Clara Valley 1/31/2011<br />
<strong>Retail</strong> Buyer/Merchant Santa Clara Valley 8/17/2011<br />
<strong>Retail</strong> Content Coordinator Santa Clara Valley 1/4/2010<br />
<strong>Retail</strong> Content Designer Santa Clara Valley 1/4/2010<br />
<strong>Retail</strong> CRM Planning & Analytics Expert Santa Clara Valley 9/4/2007<br />
<strong>Retail</strong> Development Finance Analyst Santa Clara Valley 1/7/2010<br />
<strong>Retail</strong> Finance Construction & Capital Manager Santa Clara Valley, California<br />
<strong>Retail</strong> Finance Coordinator Austin, Texas<br />
<strong>Retail</strong> Finance, SMB Support Austin 1/20/2009<br />
<strong>Retail</strong> Fulfillment and Logistics – Logistics Analyst Sacramento 11/28/2007<br />
<strong>Retail</strong> Fulfillment Planner Sacramento, California<br />
<strong>Retail</strong> Fulfillment Project Manager Sacramento, California<br />
<strong>Retail</strong> HR Project Coordinator Santa Clara Valley 12/8/2010<br />
<strong>Retail</strong> Infrastructure Engineer Santa Clara Valley 11/10/2009<br />
<strong>Retail</strong> Inventory Analyst Sacramento, California<br />
<strong>Retail</strong> Inventory Control Specialist Sacramento<br />
<strong>Retail</strong> iPhone Business Manager Santa Clara Valley 4/8/2011<br />
<strong>Retail</strong> Lease Administrator<br />
<strong>Retail</strong> Marketing Coordinator<br />
Santa Clara Valley 12/13/2011<br />
<strong>Retail</strong> Marketing Program Manager Santa Clara Valley 11/28/2007<br />
<strong>Retail</strong> Merchandising Coordinator Santa Clara Valley, California<br />
<strong>Retail</strong> Merchandising Manager Tokyo, Ginza 12/7/2007<br />
<strong>Retail</strong> Merchandising Manager Sydney, Australia 4/17/2008<br />
<strong>Retail</strong> Merchant, China Beijing - SanLiTun 6/2/2008<br />
<strong>Retail</strong> Merchant, Europe London, UK 7/2/2007<br />
<strong>Retail</strong> Merchant, Flagship <strong>Stores</strong> Santa Clara Valley, California<br />
<strong>Retail</strong> Merchant/Buyer Santa Clara Valley 4/20/2007<br />
<strong>Retail</strong> Merchant/Buyer Coordinator London, UK 6/4/2008<br />
<strong>Retail</strong> Network A/V Engineer Santa Clara Valley 12/14/2010<br />
<strong>Retail</strong> Network Field Support Engineer Santa Clara Valley 11/10/2011<br />
<strong>Retail</strong> Producer , Events and Programs Santa Clara Valley 6/23/2010<br />
<strong>Retail</strong> Producer (Signs & Collateral) Santa Clara Valley, California<br />
<strong>Retail</strong> Producer, MarComs London, UK 6/13/2008<br />
<strong>Retail</strong> Product Life Cycle Manager Sacramento, Calif.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
<strong>Retail</strong> Product Planner Bunnik BV, Netherlands<br />
<strong>Retail</strong> Project Manager, Creative <strong>Services</strong> Santa Clara Valley 5/1/2007<br />
<strong>Retail</strong> Publishing Manager Santa Clara Valley 2/20/2011<br />
<strong>Retail</strong> Recruiter Santa Clara Valley 3/30/2009<br />
<strong>Retail</strong> Recruiter, Australia Sydney, Australia 5/14/2008<br />
<strong>Retail</strong> Recruiter, Beijing <strong>Retail</strong> Beijing 9/29/2008<br />
<strong>Retail</strong> Recruiting Coordinator, UK London 4/7/2008<br />
<strong>Retail</strong> Recruiting Manager London 9/11/2008<br />
<strong>Retail</strong> Reporting and Systems Expert Santa Clara Valley 5/7/2008<br />
<strong>Retail</strong> RMA Specialist Sacramento, Calif.<br />
<strong>Retail</strong> Service Analyst Santa Clara Valley<br />
<strong>Retail</strong> Service Planner Santa Clara Valley, California<br />
<strong>Retail</strong> Service Systems Program Manager Santa Clara Valley 8/17/2011<br />
<strong>Retail</strong> SMB Coordinator<br />
<strong>Retail</strong> SMB/EDU Project Manager<br />
<strong>Retail</strong> SMB/Edu Sales Development Manager<br />
Santa Clara Valley, California<br />
<strong>Retail</strong> Software Merchant Santa Clara Valley, California<br />
<strong>Retail</strong> Staffing Program Manager Santa Clara Valley 7/29/2011<br />
<strong>Retail</strong> Store Financial Analyst Austin 1/13/2010<br />
<strong>Retail</strong> Store Fulfillment Planner Sacramento 1/5/2010<br />
<strong>Retail</strong> Store O&M Contract Manager Santa Clara Valley, California<br />
<strong>Retail</strong> Store Systems Manager IS&T Santa Clara Valley, California<br />
<strong>Retail</strong> Supply Manager Santa Clara Valley, California<br />
<strong>Retail</strong> Supply Senior Project Manager Santa Clara Valley 11/28/2007<br />
<strong>Retail</strong> Systems - Application Manager Santa Clara Valley 6/17/2011<br />
<strong>Retail</strong> Systems Project Manager Santa Clara Valley, California<br />
<strong>Retail</strong> Systems, Business Analyst Santa Clara Valley 7/14/2010<br />
<strong>Retail</strong> Talent Development Program Manager Santa Clara Valley 3/29/2011<br />
<strong>Retail</strong> Technician Trainer Santa Clara Valley, California<br />
<strong>Retail</strong> Technology Specialist Santa Clara Valley, California<br />
<strong>Retail</strong> Technology Support Manager Santa Clara Valley 9/30/2011<br />
<strong>Retail</strong> Technology System Engineer Tokyo, Ginza 4/7/2008<br />
<strong>Retail</strong> Trainer Santa Clara Valley, California<br />
<strong>Retail</strong> Training Manager Santa Clara Valley 4/3/2008<br />
<strong>Retail</strong> Voice Engineer Stockley Park London, UK 6/27/2008<br />
<strong>Retail</strong> Voice Engineer Santa Clara Valley 10/20/2011<br />
<strong>Retail</strong> Workforce Manager Santa Clara Valley, California<br />
RFL Business Systems Analyst 4 Sacramento, California<br />
Sales Manager Consumer Channels / Latin America Miami, Florida<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Section Editor, <strong>Retail</strong> Communication Santa Clara Valley 1/13/2011<br />
Senior Construction Finance Manager Santa Clara Valley<br />
Senior Coordinator Santa Clara Valley 6/12/2007<br />
Senior Design Leader Santa Clara Valley 4/14/2011<br />
Senior Development Manager Santa Clara Valley, California 9/2/2007<br />
Senior Development Manager London 9/25/2008<br />
Senior Development Manager, High Profile Santa Clara Valley 2/1/2008<br />
Senior Director of Training Santa Clara Valley 4/11/2008<br />
Senior Financial Analyst Santa Clara Valley, California 12/2/2011<br />
Senior Instructional Designer Santa Clara Valley 11/5/2008<br />
Senior Legal Counsel, <strong>Retail</strong>, Europe London, UK 5/16/2007<br />
Senior Manager - Direct Sourcing Santa Clara Valley 4/25/2011<br />
Senior Manager - <strong>Retail</strong> Interactive Santa Clara Valley 2/20/2011<br />
Senior Manager of Design Santa Clara Valley, California<br />
Senior Manager, Global <strong>Retail</strong> Marketing Santa Clara Valley 3/19/2010<br />
Senior Manager, Global <strong>Retail</strong> Marketing, Business Santa Clara Valley 4/6/2010<br />
Senior Manager, Marketing Programs & Promotions Santa Clara Valley, California<br />
Senior Manager, <strong>Retail</strong> Direct Marketing Santa Clara Valley 11/14/2007<br />
Senior Manager, <strong>Retail</strong> PR Santa Clara Valley, California<br />
Senior Manager, Supplies / NSO / Preservation Santa Clara Valley 7/1/2008<br />
Senior Network Engineer Santa Clara Valley 12/15/2010<br />
Senior Network Engineer Santa Clara Valley 12/5/2010<br />
Senior Product Leader, Mobile Commerce Santa Clara Valley 5/4/2011<br />
Senior Program Manager Santa Clara Valley 6/15/2011<br />
Senior Program Manager - Enrichment, Red Zone Santa Clara Valley 4/27/2011<br />
O i<br />
Senior Program Manager - Enrichment, Red Zone Santa Clara Valley 4/27/2011<br />
O i<br />
Senior Program Manager - Red Zone Operations Santa Clara Valley 4/27/2011<br />
Senior Program Manager, iPhone Santa Clara Valley 10/19/2010<br />
Senior Program Manager, Mobile Applications Santa Clara Valley 5/4/2011<br />
Senior Program Manager, Mobile Commerce Santa Clara Valley 2/17/2010<br />
Senior Program Manager, <strong>Retail</strong> Experience Santa Clara Valley 5/25/2010<br />
Senior Project Manager, Store Communications Santa Clara Valley, California<br />
Senior Project Manager, Store Operations Santa Clara Valley 4/5/2010<br />
Senior Project Manager, Store Support Santa Clara Valley 5/6/2010<br />
Senior Real Estate Manager Santa Clara Valley 12/1/2010<br />
Senior Recruiting Researcher Santa Clara Valley 6/26/2007<br />
Senior <strong>Retail</strong> Buyer Santa Clara Valley, California<br />
Senior <strong>Retail</strong> Lease Administrator Santa Clara Valley 3/29/2010<br />
Senior <strong>Retail</strong> Merchant Santa Clara Valley, California<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
Senior <strong>Retail</strong> Service Planner Santa Clara Valley, California<br />
Senior Special Project Manager Santa Clara Valley, California<br />
Senior Training Leader Santa Clara Valley 3/14/2011<br />
Sign Coordinator Santa Clara Valley, California<br />
Sign Manager Santa Clara Valley 3/14/2008<br />
Site Coordinator, New York Office New York City 9/24/2010<br />
Software Developer Santa Clara Valley 6/25/2010<br />
Software Planogram Manager Santa Clara Valley, California<br />
Solution Engineer West 14th Street 1/25/2010<br />
Solution Initiatives Manager, <strong>Retail</strong> Business Santa Clara Valley 1/17/2011<br />
Sourcing Manager Santa Clara Valley 4/9/2009<br />
Special Event Manager, <strong>Retail</strong> Marketing Santa Clara Valley, California -<br />
Sr. Program Manager, Mobile Devices - <strong>Retail</strong> Santa Clara Valley 4/4/2011<br />
Sr. <strong>Retail</strong> Financial Analyst, iPhone Santa Clara Valley 1/7/2011<br />
Sr. <strong>Retail</strong> HR Administrator Santa Clara Valley 12/13/2010<br />
Store Communications Project Manager Santa Clara Valley 12/3/2007<br />
Store Operations Coordinator Italy - London-Regent Street, Greater London<br />
Store Operations Manager Beijing - SanLiTun 5/27/2008<br />
Store Operations Manager, Japan/China Tokyo 4/7/2008<br />
Store Ops Senior Finance Manager Santa Clara Valley 12/15/2010<br />
Supply Demand Planner Sacramento 9/5/2007<br />
Support Manager Sacramento, California<br />
Systems Administrator Santa Clara Valley 11/24/2009<br />
Systems Readiness Manager Santa Clara Valley 2/14/2011<br />
Talent Manager, <strong>Retail</strong> Recruiting Santa Clara Valley, California<br />
Technical Analyst, IS&T <strong>Retail</strong> Systems Santa Clara Valley 5/9/2007<br />
Technical Analyst, <strong>Retail</strong> Systems London, Regent Street<br />
Technical Analyst, <strong>Retail</strong> Systems Stockley Park - West London - UK 6/4/2008<br />
Technology Manager Santa Clara Valley 12/3/2010<br />
Test Manager Santa Clara Valley 8/23/2007<br />
Testing Coordinator, Store Operations Santa Clara Valley, California<br />
Third Party Product Manager Santa Clara Valley, California<br />
Training and Development Manager New York City (also Chicago) 11/6/2008<br />
Training Coordinator Santa Clara Valley, California<br />
Training Leader Santa Clara Valley, Dallas, Chicago, New York 6/2/2010<br />
Training Manager Santa Clara Valley 6/2/2010<br />
Training Product Manager Santa Clara Valley 9/10/2008<br />
Translation Manager Santa Clara Valley 7/25/2008<br />
Travel / Logistics Manager Santa Clara Valley, California<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Job Titles •<br />
UNIX Systems Administrator Santa Clara Valley 2/22/2010<br />
Visual Merchandising Project Manager Santa Clara Valley, California<br />
<strong>Web</strong> Developer Santa Clara Valley 8/12/2009<br />
<strong>Web</strong> Producer, <strong>Retail</strong> Santa Clara Valley 6/5/2008<br />
<strong>Web</strong> User Interface Developer Santa Clara Valley 4/1/2011<br />
West Coast Visual Manager Santa Clara Valley<br />
Window Merchant Santa Clara Valley, California<br />
Worldwide <strong>Retail</strong> Sales Forecast Manager Santa Clara Valley 3/6/2009<br />
Worldwide Sourcing Manager, <strong>Retail</strong> Ops & Supply Santa Clara Valley 4/1/2010<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Accessory Planogram Manager / Japan - Ginza<br />
The <strong>Apple</strong> <strong>Retail</strong> Merchandising Team is looking for a driven, experienced Space Planner to build and lead in our<br />
Accessory Planograms for <strong>Apple</strong> stores in Japan.<br />
Play an instrumental role in developing an emerging department at <strong>Apple</strong> <strong>Retail</strong>.<br />
You must be passionate about what you do, have uncompromising standards for yourself and your team.<br />
Account Exec, iTunes Gift Cards, <strong>Retail</strong> / Santa Clara Valley<br />
As a member of the iTunes <strong>Retail</strong> Sales team, the primary responsibility is leading relationships with iTunes retail<br />
partners in the United States. Individual must have a strong working knowledge of the retail environment, consumer<br />
marketing skills, able to strategically grow existing business and the ability to negotiate deals and ultimately drive<br />
sales. Exceptional relationship skills are key to the success in this role. BS degree or equivalent and 5+ years relevant<br />
account management experience. Prior retail experience is preferred. MBA preferred but not required.<br />
-Lead relationships with iTunes retailers in the US.<br />
-Manage all aspects of iTunes gift card placement, product and promotional activity with respective retail buyer(s).<br />
-Drive sales growth through promotional and merchandising programs.<br />
-Must be a team player with strong interpersonal skills<br />
-Forecasting/Budgeting<br />
-Knowledge of iTunes Gift Cards<br />
-Travel required<br />
Accounting/Finance Support, <strong>Retail</strong> Ops / Santa Clara Valley<br />
The successful candidate for the Accounting Support Project Manager will demonstrate the ability to utilize sound<br />
judgment and pay attention to detail in support of <strong>Apple</strong> <strong>Retail</strong>’s accounting and budgeting requirements. This<br />
individual will manage all aspects of the purchase requisition process as well as the tracking and reporting of <strong>Retail</strong><br />
Supply budgets and retail store compliance with the budget process.<br />
Responsibilities<br />
Gathers information (reviews requests and checks invoices for accuracy) and initiates all purchase requisitions (SAPbased<br />
system) in accordance with <strong>Apple</strong>’s Policies and Procedures.<br />
Performs period, quarter, and year-end data entries in support of accounting close requirements.<br />
Participates in budget discussions and implements store budgets while tracking and reporting store adherence.<br />
Communicates with vendors/suppliers to ensure timely execution of budgets and modifications.<br />
Provide accounting and budget support to internal business partners and retail stores.<br />
Under guidance of <strong>Retail</strong> Supply Manager, implement new and innovative methodologies, working to continually<br />
improve current processes and practices as they relate to processing of purchase requisitions and budgeting practices.<br />
Maintain proper documentation of purchase requests and invoices in accordance with standard accounting practices.<br />
Create strong cross-department relationships in an effort to improve the overall quality of service provided by the<br />
<strong>Retail</strong> Supply Team.<br />
Anticipate and meet/exceed customer (internal and external) customer expectations by solving problems quickly and<br />
effectively. Make program and customer service issues the top priority.<br />
Performs other accounting and budgeting functions and duties, as assigned.<br />
Qualifications<br />
1+ year(s) <strong>Apple</strong> <strong>Retail</strong> or equivalent retail management and/or project management experience required.<br />
Background in accounting support, budgeting, and/or a finance degree is highly desirable.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 1
Experience with SAP software is desirable.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Demonstrated success in managing multiple projects, priorities and people concurrently in a fast-paced, high-growth<br />
and results-driven environment; must work exceptionally well under pressure.<br />
Excellent planning, execution and follow up skills, in addition to strong analytical skills.<br />
Energetic self-starter with strong, consistent execution and focus.<br />
Willingness to work an assigned, non-standard work schedule in order to lead and manage projects.<br />
Ability to prepare reports and present facts clearly and concisely both orally and in writing.<br />
Must be proficient in Excel (or equivalent).<br />
Administrative Assistant / Santa Clara Valley, California<br />
This position reports directly to the Senior Director of Human Resources and supports the HR/Staffing department in<br />
<strong>Apple</strong> <strong>Retail</strong>.<br />
Primary responsibilities will include general administrative tasks, scheduling complex activities such as meetings,<br />
travel, conferences, employee events, sorting and distributing mail, processing expense reports, typing letters,<br />
memos, create and develop Keynote presentations, special projects, answer/field human resource questions and be<br />
able to seek creative solutions to issues or problems in a fast paced environment.<br />
Essential Skills<br />
This position requires a minimum of 4 years recent experience providing executive level support. Previous<br />
experience supporting human resources is preferred. Ideal candidate will be polished and articulate in their<br />
communication skills. Must be able to handle confidential and sensitive information appropriately. Must be able to<br />
multi-task and prioritize. Proficient with MS Office, Word, Excel, and Mac experience preferred.<br />
Administrative Assistant, Full Time / SoHo, NYC<br />
Provides analytical and specialized administrative support to relieve executive, administrative, and line and staff<br />
managers of complex details and advanced administrative duties. Executes special or continuous research and data<br />
analysis tasks. Analyzes problems, determines approach, compiles and analyzes data, and prepares<br />
reports/recommendations. Coordinates activities between departments and outside parties. Contacts company<br />
personnel at all organizational levels to gather information and prepare reports. Work is generally of a critical or<br />
confidential nature. Assignments may be found in various functional areas.<br />
Americas Logistics Analyst<br />
<strong>Apple</strong> Americas Logistics organization is responsible for managing World class Logistics services for <strong>Apple</strong><br />
customers and <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
This position will work cross functionally within AMR Logistics teams, other <strong>Apple</strong> departments, Third Party<br />
Logistics providers, Transportation carriers and <strong>Retail</strong> <strong>Stores</strong> to provide the highest level of customer service and<br />
responsiveness to meet the product demand and needs of the <strong>Apple</strong> customers.<br />
This position is responsible for the successful execution of all processes in the Distribution Centers by creating,<br />
monitoring, maintaining and enforcing processes and operational efficiencies that ensure Best-of-Class Logistics<br />
services to all <strong>Retail</strong> Store’s. This includes, but not limited to, the daily maintenance of <strong>Apple</strong> and 3PLs systems<br />
integrity and synchronicity, inventory control, resolving 3PL escalations, creating and maintaining Logistics<br />
processes, generation of metrics and tools, ensuring 3PL and Transportation Carrier compliance to SOWs and<br />
championing customer expectations and needs.<br />
This position also requires a great deal of flexibility to travel to <strong>Apple</strong> DC locations and/or to work with different<br />
areas within AMR to support and achieve their goals.<br />
Additional Responsibilities:<br />
Generate daily, weekly, monthly, quarterly Key Performance Indicator reports to manage 3PL performance to SOW<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 2
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Manage Carrier performance and OS&D issues<br />
Provide Logistics Customer Service to <strong>Retail</strong> Hubs and <strong>Stores</strong> when needed<br />
Inventory control and variance reconciliation<br />
Financial cost reporting and analysis<br />
New Store Opening process management<br />
Weekend/Holiday Rotation Duties<br />
Project management<br />
3PL WMS and & SAP support<br />
Process documentation and upkeep<br />
Key Success factors for this position include:<br />
Solid understanding of supply chain principles<br />
Demonstrated Cost accounting knowledge and understanding in operational cost drivers<br />
Working knowledge of SAP, SQL and other reporting /database management tools<br />
Strong communication skills both written and verbal<br />
Proven track record of being diplomatic and a team player<br />
Ability to deal with ambiguity<br />
High Level of motivation and initiative<br />
Ability to work with minimal supervision while performing a variety of complex and non-routine tasks<br />
Strong ability to multitask<br />
Ability to manage complex and conflicting goals<br />
Strategic thinker while having a great attention to detail<br />
Strong overall business acumen<br />
BS/BA and 3-5 years related Logistics/Accounting experience or MS/MA and 1-2 years experience or equivalent<br />
experience and career path<br />
<strong>Apple</strong> Experience Specialist / Various<br />
The <strong>Apple</strong> Experience Specialist (AES) is a part-time <strong>Apple</strong> employee who oversees the sales, merchandising, and<br />
operations of an <strong>Apple</strong> Shop in Shop during peak hours for an assigned single unit retail reseller.<br />
The AES will be responsible for demonstrating <strong>Apple</strong> products and solutions to the reseller’s customers.<br />
Depending on the size of the location that the AES is assigned to work, the AES may be working to achieve the<br />
targeted sales goals for their store as a sole contributor or within a larger <strong>Apple</strong> Shop Team.<br />
The AES will execute the following responsibilities to achieve objectives:<br />
-Deliver optimal customer service through professionalism and product knowledge<br />
-Design and deliver solutions-based sales demos and presentations<br />
-Provide effective demos and presentations in a variety of environments: one-on-one, small and large group.<br />
-Train the reseller’s store team members on selling <strong>Apple</strong> hardware, software, and accessories<br />
-Maintain a strong working knowledge of the latest products, promotions and solutions from <strong>Apple</strong><br />
-Grow sales of <strong>Apple</strong>-based solutions to consumer and professional customers<br />
-Build a community of loyal <strong>Apple</strong> customers who return to the store for service, support,<br />
and future purchases of <strong>Apple</strong> and related 3rd party products<br />
-Maintain the <strong>Apple</strong> Shop in Shop in accordance with <strong>Apple</strong> standards<br />
-Other duties, as assigned<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these<br />
competencies and attributes:<br />
Proven, highly successful sales track record through solution-based selling<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 3
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
*Excellent communication skills – written and verbal – including formal presentation skills<br />
*Interpersonal savvy when interacting with internal employees, external customers, and virtual team members<br />
*Ability to work independently<br />
*Extraordinary customer service commitment<br />
*Planning, organization, and implementation skills<br />
*Flexibility in a dynamic retail environment<br />
*Problem solving abilities<br />
*Training<br />
*Highly motivated to achieve<br />
*High level of ethics, values, integrity and trust<br />
The ideal candidate will possess a sales background within the retail electronics<br />
industry for a minimum of two years, have a proven sales track record, and have a high<br />
school diploma or equivalent.<br />
June 20, 2011<br />
<strong>Apple</strong> <strong>Retail</strong> Corporate Recruiter / Santa Clara Valley<br />
This position of <strong>Apple</strong> <strong>Retail</strong> Corporate Recruiter is responsible for providing the highest level of staffing services to<br />
<strong>Apple</strong> <strong>Inc</strong>.’s business leaders, delivering high quality candidates while guiding hiring managers and candidates<br />
through <strong>Apple</strong>’s selection process, performing full lifecycle recruiting, and maintaining excellent relations with<br />
hiring managers, candidates, and the community at large. A high level of creativity, near- and long-term recruiting<br />
vision, business understanding, and personal organization is required.<br />
Responsibilities:<br />
•Partner with senior leadership to identify and build out staffing needs and strategies.<br />
•Develop and maintain strong working relationships with the Corporate <strong>Retail</strong> Team’s leaders, vendors, community<br />
organizations, and other team members to create a partnership that yields success, predictable results, and credibility.<br />
•Develop and maintain a network of contacts to help identify and source qualified candidates.<br />
•Create and foster relationships with diverse professional organizations to attract and recruit candidates.<br />
•Initiate and maintain excellent working relations within the <strong>Apple</strong> Human Resources organization.<br />
•Use effective communication approaches that include: proactively keeping others informed, appropriately<br />
expressing ideas and thoughts verbally and in written form, and timeliness.<br />
•Develop an effective pipeline of key talent potentially available for immediate hire as succession planning needs<br />
dictate.<br />
•Stay informed of trends and innovative recruiting techniques in order to be competitive in state-of-the-art recruiting<br />
practices.<br />
Experience Required:<br />
•5+ years experience in full lifecycle recruiting, preferably in Corporate Staffing.<br />
•An expert level of knowledge in all full lifecycle recruiting components including, but not limited to: sourcing,<br />
qualifying, networking, assessing, legal, job analysis, wage and salary trends, relationship management, and due<br />
diligence.<br />
•B.S. in Business, Communications, Marketing, or related discipline.<br />
•Excellent project management, writing, and oral communication skills.<br />
•Ability to present new recruiting concepts to executive leadership and technical communities.<br />
•Ability to develop business cases and service requirements, while creating and managing strategic alliances.<br />
•Ability to travel as required.<br />
•Ability to learn systems, processes, and procedures quickly.<br />
•Assimilate technical information quickly, building solutions that strike an optimal balance of meeting the needs of<br />
the business, beating competitors, and operating within financial resource constraints.<br />
<strong>Apple</strong> <strong>Retail</strong> Corporate Sourcer / Santa Clara Valley<br />
The position of <strong>Apple</strong> <strong>Retail</strong> Corporate Sourcer will provide overall recruitment sourcing support for <strong>Retail</strong><br />
Corporate positions. The purpose of this position is to identify viable candidates at all levels for various positions<br />
throughout the company.<br />
Responsibilities:<br />
• Review and evaluate candidate applications and/or resumes in terms of related experience, education, and skills.<br />
• Make initial contact and conduct preliminary screenings.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 4
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Maintain research findings and update corporate database with details.<br />
• Network through social media networking sites and similar portals to find candidates with targeted skills,<br />
experience, and potential.<br />
Experience Required:<br />
• 3-5 years of recruitment sourcing experience in an agency or corporate setting (or equivalent).<br />
• Individual must be hands-on and possess excellent interpersonal, communication, problem-solving, analytical, and<br />
research skills.<br />
• Ability to work in a fast paced environment and manage multiple tasks and projects simultaneously.<br />
• Proven social networking proficiency including in depth data mining abilities.<br />
• Bilingual preferred but not required. Mandarin a plus.<br />
<strong>Apple</strong> <strong>Retail</strong> Intern / Santa Clara Valley<br />
Job description It’s simple. <strong>Apple</strong> has reinvented retail in over 250 worldwide locations.<br />
A few lucky MBA students will get to help us plan what happens next.<br />
The <strong>Apple</strong> <strong>Inc</strong>. retail team is a fast-paced, dynamic organization with a direct impact on <strong>Apple</strong>’s revenue growth and<br />
customer satisfaction.<br />
Internship Objectives:<br />
- Gain insight into the strategy and hands-on operations of the most successful retailer in the world<br />
- Interact with and learn from senior leaders from across the organization<br />
- Work closely with mentors who enhance the learning experience through guidance, feedback and coaching<br />
- Participate on different project teams responsible for <strong>Apple</strong>’s continued growth<br />
- Analyze and develop the next level of <strong>Apple</strong> <strong>Retail</strong>’s ground-breaking programs<br />
- Complete on-the-job project-oriented experiences<br />
- Build a network of expert contacts for future career opportunities to learn from employees cross-functionally<br />
Key Skills/Background:<br />
- Strong analytical and problem solving skills<br />
- Ability to work through ambiguity and work independently<br />
- Action oriented, self starter<br />
- Passion for working in the fast paced world of retail<br />
- Related experience, industry knowledge and strong technology skills are helpful<br />
- Must be working towards an MBA degree<br />
- Excellent communication skills<br />
<strong>Apple</strong> <strong>Retail</strong> WW Concierge Analyst / Santa Clara Valley<br />
Looking for a resourceful, outgoing, analytical person interested in helping shape the future of <strong>Apple</strong> <strong>Retail</strong> and the<br />
way we understand how our customers utilize the many unique services (Genius Bar, Personal Shopping, Personal<br />
Training, etc…) we have to offer.<br />
Key Responsibilities:<br />
• WW Concierge Reporting & Analysis<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 5
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
- Responsible for providing weekly reporting and an analytical review of our Concierge services to the Genius Bar,<br />
Personal Shopping, ProCare, and One-to-One Product Managers.<br />
• Appointment modeling and planning<br />
- Responsible for creating forecasting models to help predict future appointment/service demand over time.<br />
- Assist Concierge Product Managers in driving improvements and addressing possible challenges that arise.<br />
• Cross-functional partnering<br />
- Build relationships among the many different groups within <strong>Apple</strong> <strong>Retail</strong> to help them understand their impact on<br />
our customer experience based on your analysis.<br />
- Responsible for driving new system reporting changes and updates.<br />
Skills Required:<br />
• Strong analytic aptitude with a solid background utilizing MS Excel.<br />
• Extensive experience with data access and manipulation.<br />
• Experience with statistical tools (SAS) and methods desired.<br />
• Excellent communication skills.<br />
• Ability to clearly and concisely express ideas, reports, spreadsheets, and findings to all levels of management.<br />
• Resourceful and highly organized with a strong attention to detail.<br />
• Ability to move quickly to implement own ideas.<br />
• Must be flexible and able to multitask in a highly demanding, deadline-driven, work environment where teamwork<br />
is a must.<br />
• Strong enthusiasm for <strong>Apple</strong> and retailing.<br />
• BA/BS required.<br />
<strong>Apple</strong> Sales Leader Program Project Coordinator / Santa Clara Valley<br />
KEY OBJECTIVES<br />
The Project Coordinator is responsible for the operations and logistics of the <strong>Apple</strong> Store Leader Program (ASLP).<br />
They will work closely with Program Managers, Project Leads, Recruiting and RT&D to support this program. This<br />
individual focuses on providing an exceptional recruiting, on-boarding and training experience for ASLP candidates.<br />
KEY RESPONSIBILITIES<br />
• Ensures Operational and Logistical Excellence for candidate recruiting and on-boarding events<br />
• Communicates regularly with the project manager to report on project status and remedies for delays or<br />
other problems<br />
• Ensures tasks are executed efficiently and effectively<br />
• Orders supplies and printed materials for events<br />
• Handles shipping and receiving supplies for events<br />
• Identifies venues for off-campus recruiting and training events<br />
• Handles registration and travel for candidates and Associates<br />
• Strategically plan for all events related to ASLP<br />
• Collaborates across organizational boundaries to achieve common goals<br />
• Work with the Instructional Design team to ensure all field guides are current and translated<br />
• Work with the Program Managers to support events and partner on solutions<br />
• Other operational or administrative duties as necessary<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 6
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
KEY COMPETENCIES<br />
• Organized-Uses time and resources effectively and efficiently to accomplish goals<br />
• Strategic-Sees ahead and can anticipate future consequences and trends accurately<br />
• Planner-Accurately scopes out length and approaches to complete tasks<br />
• Communication-Excellent communicator able to work with all levels of the organization;ability to<br />
communicate clearly both orally and in writing<br />
• Detail Oriented-Great attention to detail, with a drive for perfection<br />
• Persistent-Pursues everything with energy, drive and a need to finish<br />
• Problem Solver-Drives to accomplish and eliminate road blocks<br />
• Interpersonal Savvy-Works easily with people from many areas of the organization<br />
• Time Management-Able to prioritize tasks and place their focus on the more important priorities<br />
• Creative-Can offer a new and unique spin on recruiting and on-boarding events<br />
• Resourceful, adaptable and results-oriented with high energy and a positive attitude<br />
• Has a passion for recruiting and hiring the best.<br />
Minimum Requirements<br />
High School diploma or GED required. Bachelor’s Degree or a minimum of 2 years college experience preferred. 2-3<br />
years of retail experience preferred with a proven ability to plan and organize events.<br />
<strong>Apple</strong> Sales Manager, <strong>Retail</strong> Sales / Salt Lake City<br />
The <strong>Apple</strong> Sales Manager (ASM) will be an experienced field sales representative with 3+ years in retail selling or<br />
sales management who will be responsible for sales results of <strong>Apple</strong>-based solutions in an assigned territory.<br />
Successful candidates will have a proven sales track record as well as demonstrated organizational and leadership<br />
skills within a retail environment. Successful candidates will also demonstrate:<br />
• Strong communication skills<br />
• Ability to influence store personnel on <strong>Apple</strong>’s strategic sales goals<br />
• Ability to manage virtual sales organization • Adaptability in a dynamic retail environment<br />
• Solution-based selling skills<br />
• Development and expansion of a customer base and generating repeat business<br />
• Deliver results on time-sensitive projects<br />
• Pro-actively develop plans to address new challenges and opportunities<br />
Role:<br />
The ASM is responsible for supervising <strong>Apple</strong>’s business in multiple store locations within an assigned territory. The<br />
ASM will essentially manage a “virtual sales team” to ensure that the highest levels of customer service, satisfaction,<br />
and integrity are being delivered on a continual basis. The ASM will also be responsible for reporting information on<br />
the business to <strong>Apple</strong> management, as well as performing specific projects and tasks requested by <strong>Apple</strong><br />
management.<br />
Primary Responsibilities:<br />
The ASM must use their influencing skills and work closely with the “<strong>Apple</strong> Expert” and other store personnel<br />
within the Reseller partners multiple store locations to execute on <strong>Apple</strong>’s sales initiatives, including but not limited<br />
to:<br />
• Growing sales of <strong>Apple</strong>-based complete solutions to all of <strong>Apple</strong>’s consumer and professional customers<br />
• Ensure that the “<strong>Apple</strong> Expert” is merchandising <strong>Apple</strong> and related 3rd party products in the <strong>Apple</strong>Shop, and to<br />
create a great customer buying experience<br />
• Reporting business results and trends for the assigned territory<br />
• Work with the “<strong>Apple</strong> Expert” to develop and maintain a high level of product knowledge of <strong>Apple</strong> and related 3rd<br />
party products, including competitive products<br />
• To build, lead, and manage a “virtual team” in the store and territory<br />
• Establish and maintain an outstanding professional relationship with in-store management<br />
Criteria used to Measure Success:<br />
• Year over Year growth in <strong>Apple</strong> Sales in the assigned territory<br />
• Attainment of financial goals<br />
• Attainment of key attach rates to be determined by Sales Management<br />
• Level of interaction with the retailer partner’s Regional and store management and store staff<br />
• Ability to develop and propose ways to address business challenges and opportunities within their assigned<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 7
territory.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
The <strong>Apple</strong> Sales Manager will be an experienced field sales representative with 3+ years in retail selling who will be<br />
responsible for sales of <strong>Apple</strong>-based solutions in an assigned territory. Successful candidates will have a proven sales<br />
track record as well as demonstrated organizational and leadership skills within a retail environment.<br />
Reports To:<br />
Regional Manager, National <strong>Retail</strong> Division<br />
<strong>Apple</strong> Sales Manager, <strong>Retail</strong> Sales / Orlando<br />
The <strong>Apple</strong> Sales Manager (ASM) will be an experienced field sales representative with 3+ years in retail selling or<br />
sales management who will be responsible for sales results of <strong>Apple</strong>-based solutions in an assigned territory.<br />
Successful candidates will have a proven sales track record as well as demonstrated organizational and leadership<br />
skills within a retail environment. Successful candidates will also demonstrate:<br />
• Strong communication skills<br />
• Ability to influence store personnel on <strong>Apple</strong>’s strategic sales goals<br />
• Ability to manage virtual sales organization • Adaptability in a dynamic retail environment<br />
• Solution-based selling skills<br />
• Development and expansion of a customer base and generating repeat business<br />
• Deliver results on time-sensitive projects<br />
• Pro-actively develop plans to address new challenges and opportunities<br />
Role:<br />
The ASM is responsible for supervising <strong>Apple</strong>’s business in multiple store locations within an assigned territory. The<br />
ASM will essentially manage a “virtual sales team” to ensure that the highest levels of customer service, satisfaction,<br />
and integrity are being delivered on a continual basis. The ASM will also be responsible for reporting information on<br />
the business to <strong>Apple</strong> management, as well as performing specific projects and tasks requested by <strong>Apple</strong><br />
management.<br />
Primary Responsibilities:<br />
The ASM must use their influencing skills and work closely with the “<strong>Apple</strong> Expert” and other store personnel<br />
within the Reseller partners multiple store locations to execute on <strong>Apple</strong>’s sales initiatives, including but not limited<br />
to:<br />
• Growing sales of <strong>Apple</strong>-based complete solutions to all of <strong>Apple</strong>’s consumer and professional customers<br />
• Ensure that the “<strong>Apple</strong> Expert” is merchandising <strong>Apple</strong> and related 3rd party products in the <strong>Apple</strong>Shop, and to<br />
create a great customer buying experience<br />
• Reporting business results and trends for the assigned territory<br />
• Work with the “<strong>Apple</strong> Expert” to develop and maintain a high level of product knowledge of <strong>Apple</strong> and related 3rd<br />
party products, including competitive products<br />
• To build, lead, and manage a “virtual team” in the store and territory<br />
• Establish and maintain an outstanding professional relationship with in-store management<br />
Criteria used to Measure Success:<br />
• Year over Year growth in <strong>Apple</strong> Sales in the assigned territory<br />
• Attainment of financial goals<br />
• Attainment of key attach rates to be determined by Sales Management<br />
• Level of interaction with the retailer partner’s Regional and store management and store staff<br />
• Ability to develop and propose ways to address business challenges and opportunities within their assigned<br />
territory.<br />
The <strong>Apple</strong> Sales Manager will be an experienced field sales representative with 3+ years in retail selling who will be<br />
responsible for sales of <strong>Apple</strong>-based solutions in an assigned territory. Successful candidates will have a proven sales<br />
track record as well as demonstrated organizational and leadership skills within a retail environment.<br />
Reports To:<br />
Regional Manager, National <strong>Retail</strong> Division<br />
<strong>Apple</strong> Store Executive Assistant / Uxbridge (UK)<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 8
Job Purpose:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
To provide administrative and executive assistance to the <strong>Apple</strong> Store Director and department<br />
Duties:<br />
Administrative Tasks<br />
Travel Arrangements<br />
Expense reports<br />
Diary<br />
Arranging meetings<br />
Maintenance of contacts list<br />
Daily update<br />
Raising and maintenance of Purchase Orders<br />
Filing<br />
Email<br />
Projects<br />
Budget maintenance<br />
Weekly report assistance<br />
Metrics reports<br />
Management presentations (with specialist software) and organization<br />
Executive visits: travel arrangements, offsite meetings, team meetings<br />
Assistance to the team<br />
Travel, planning etc<br />
Responsibilities<br />
Timeliness and exactitude of traveling & meetings arrangements<br />
Accuracy and timeliness of budget maintenance<br />
Executive support<br />
PROFILE REQUIRED<br />
Experience<br />
Several years as an Executive Assistant<br />
Preferably in High Tech industry or equivalent<br />
Skills and capabilities<br />
Good organizational skills<br />
Hard working<br />
Team player<br />
Willingness to take responsibility for tasks through to completion<br />
Numerate<br />
Computer skills<br />
Preferable but not essential:<br />
<strong>Apple</strong> process experience<br />
Knowledge of MS Office suite of apps, internet etc<br />
Macintosh experience<br />
Personality<br />
Friendly, tactful<br />
Confidential<br />
Dynamic, initiative taking<br />
Organised, attention to detail<br />
Follows through<br />
Education<br />
A levels or equivalent<br />
<strong>Apple</strong> Store Leader Prog / Santa Clara Valley<br />
Job description In this 24-month rotational program you’ll spend time working in key store positions, learning and<br />
experiencing how to lead in the unique environment of an <strong>Apple</strong> <strong>Retail</strong> Store. You’ll also develop your natural skills<br />
to motivate and inspire those around you—as they develop, inspire and motivate you.<br />
The <strong>Apple</strong> Store Leader Program is a 24-month immersion in every aspect of managing and operating an <strong>Apple</strong><br />
<strong>Retail</strong> Store. You’ll emerge from the program with world-class leadership skills and the opportunity to secure a<br />
leadership position at one of our stores anywhere in the world.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 9
What we want:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
You’re smart with a record of success in your studies and have a cumulative GPA of 3.0 or above.<br />
You’ll have received an undergraduate degree from a 4-year university or college by June 2010.<br />
You’ve been a leader in student groups, clubs, organizations or on the job.<br />
You’re highly motivated, hungry to learn, and excited to tackle any new challenge—wherever it is or whatever it<br />
may be.<br />
You love technology; you integrate it into your daily life and can see how it transforms people’s lives.<br />
What you’ll get:<br />
You’ll gain new leadership skills—covering cross-functional team dynamics, complex business operations and<br />
employee training and development—without having to change jobs.<br />
You’ll learn something new every day.<br />
You’ll work with a team of passionate, smart, and interesting people.<br />
You’ll have the chance to make a positive impact in the lives of others.<br />
You’ll have an opportunity to add value to the company by delivering exceptional experiences to customers.<br />
You’ll start your career at one of the world’s most admired companies!<br />
The ideal opportunity for an aspiring leader.<br />
Apply online to be considered for hiring events and interviews.<br />
Application Deadline: March 15<br />
Submit a resume along with a cover letter. Your cover letter should include the top three reasons you think you<br />
would be a successful leader at one of our <strong>Apple</strong> <strong>Stores</strong>.<br />
Interview Events and Finalists selected: April<br />
Architectural Internship / Santa Clara Valley<br />
The Architectural Intern needs to perform a wide variety of assignments that require both a wide range of skill sets<br />
and expertise.<br />
• Understands architecture, design and detail issues.<br />
• Understands brand Issues, consumer preferences, retail design fundamentals, and marketing initiatives.<br />
• Has the ability to learn in a fast paced environment with a minimum of direction. Intern must take initiative to<br />
investigate and propose solutions to problems, and be able to update solutions to ever-changing criteria or context.<br />
• Experience in store fixturing and display systems preferable.<br />
• Attention to detail and knowledge of building techniques required. Intern needs to be able to work intensely on fine<br />
details, while being able to step back at times to gain perspective, and anticipate potential problems or conflicts.<br />
• Able to multi-task, with oft-times conflicting deadlines and priorities. The intern should not be afraid to develop<br />
new and original methods of completing tasks.<br />
• Skills require the application of Real Estate development, architectural drawing techniques.<br />
• Tracks multiple projects and reports on development, milestone achievement and timelines.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Works with supervision of Development Managers and has knowledge of procedures for production of design<br />
development.<br />
• Serious desire to learn development side of architecture while working on A list projects.<br />
Being able to work with multiple Development Managers on multiple projects at once is required. This is a great<br />
opportunity to learn about the different phases of development. Experience with <strong>Apple</strong> will allow you to work with<br />
Development teams and <strong>Retail</strong>ers at the highest level.<br />
• The intern needs to completed the 4th year or higher in Architecture School, has strong organizational skills,<br />
communication skills, and an understanding of the development side of the construction industry.<br />
• Knowledge of building and building sequence, methods of construction and details is helpful.<br />
• Strong research ability and sourcing experience needed.<br />
• The intern must have the ability to multi task and switch priorities at a moment’s notice, while not losing focus.<br />
• Knowledge of computer programs (such as Illustrator, Photoshop, Excel, etc) used in architecture and previous<br />
experience with an architectural firm, General Contractor or Development team is beneficial.<br />
• Hand sketching, model building and other presentation skills a plus.<br />
Area Campus <strong>Stores</strong> Program Manager / Atlanta<br />
The Area Campus <strong>Stores</strong> Program Manager reports to the Area Director in Education Field Sales. <strong>Apple</strong> Authorized<br />
Campus Store (AACS) are an important component of Education’s overall coverage strategy. The Area Campus<br />
<strong>Stores</strong> Program Manager is responsible for the development and programmatic execution of the AACS business<br />
across the Area.<br />
In the Education sales model, the Account Executive (AE) owns the relationship with the Campus Store and the<br />
school that the Campus Store serves. This includes the sales performance of the Campus Store to meet the AE’s<br />
quarterly and annual sales targets. The Area Campus Store Program Manager works with the AE to help maximize<br />
the performance and effectiveness of the Campus Store to meet the Areas sales objectives.<br />
In the Education sales model, the corporate Sales Operation team owns the definition, coverage, and performance of<br />
the AACS program nationally. This also includes the authorization or de-authorization of an AACS participant<br />
within the Area. The Area Campus Store Program Manager works directly with the AE, DE, and the corporate Sales<br />
Operations team in Cupertino to ensure the quality, performance, and compliance of the AACS program participants<br />
in their Area and that they meet overall AACS Program standards.<br />
Success in the role demands a blend of creativity with a disciplined approach to upholding <strong>Apple</strong>’s brand and<br />
merchandising standards. Candidates require a solid background in channel development, including but not limited to<br />
store merchandising, business planning, out-bound marketing, sales and staff training.<br />
Responsibilities:<br />
Be the “go-to” resource in the Area in understanding the company objective for the AACS Program, as well as the<br />
legal, contractual and marketing standards and guidelines that must be observed by AACS .<br />
Work with the Area Director and Sales Operations to develop an Area business plan for the <strong>Apple</strong>’s Campus Store<br />
Program, including how the program will be leveraged to help achieve sales targets for each quarter, and for the year.<br />
Work with the Area AEs in developing their Campus Store’s <strong>Apple</strong> business by building a strong, influential,<br />
collaborative business relationships with the Campus Store’s management and sales team.<br />
Work with Area Development Executives (DEs) and AEs to develop and support demand generation activities on<br />
Campus and through the Campus <strong>Stores</strong>. This includes coordinating the approval of Field Marketing funds with<br />
corporate and metrics on the ROI of the marketing co-investments, as well as working with the DE’s on the<br />
execution of seasonal marketing campaigns that roll out nationally.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Ensure the Campus <strong>Stores</strong> are meeting the merchandising and visual standards of the AACS program. This includes<br />
the merchandising of the product sales areas and the use of approved fixtures in the <strong>Apple</strong> sales area.<br />
Provide feedback to AEs, Sales Management, and Sales Operations on individual Campus Store Performance and<br />
develop plans to address gaps that may be present in their execution. Leverage observed best practices in other<br />
Campus <strong>Stores</strong>. Identify resources within the Area and in <strong>Apple</strong> generally that may be beneficial to the Store.<br />
Assure there is compliance for all required reporting from Campus <strong>Stores</strong>, as well as compliance in sales policies per<br />
AACS guidelines.<br />
Identify under-performing or non-compliant Campus <strong>Stores</strong> and work with the AE and Campus Store management to<br />
implement an improvement plan with specific actions. Track their progress and make recommendations to Sales<br />
Management and Sales Operations as to on-going program status.<br />
Provide formal (quarterly) feedback to the Campus Programs teams in Cupertino regarding AACS successes and<br />
areas for improvement in the AACS program, including analysis and reporting of Area Campus <strong>Stores</strong> business<br />
results and sales trends.<br />
Ensure that there is a well-thought out and coordinated approach that leverages all of the Campus Programs to their<br />
best advantage (Campus <strong>Stores</strong>, <strong>Apple</strong> on Campus, Campus Reps, etc.) in coordination with Area management and<br />
the corporate Sales Ops team.<br />
The successful candidate will have a BS or equivalent as well as 5+ years background in channel development for a<br />
manufacturer or for a retailer. Alternatively, they may have a proven track record managing multiple retail locations<br />
with a consumer focus.<br />
Proven skills in developing and implementing a merchandising strategy within a retail channel. <strong>Inc</strong>ludes experience<br />
developing plan-o-grams, fixture-sourcing, and strategies for customer experience with technology products.<br />
Extraordinary customer service commitment. Experience in developing and measuring customer satisfaction metrics<br />
in a retail environment.<br />
Excellent communication skills – written and verbal – including formal presentation and training skills<br />
Interpersonal savvy when interacting with internal employees, external customers, and virtual team members<br />
Up to 40% travel may be necessary<br />
Assistant Store Manager of HR / Third Street Promenade, Calif.<br />
Key Objective: Primary responsibility is to assist their store in growing the <strong>Apple</strong> Brand through unparalleled<br />
customer service, store contribution and profitability.<br />
As a member of the <strong>Retail</strong> management team the Assistant Store Manager of Human Resources will manage the<br />
Human Resources function of their store under the direction and supervision of their store manager.<br />
Assist the SM in evaluating staffing needs, hiring or moving associates (including interviewing candidates, selecting<br />
candidates to proceed through the hiring process, facilitating the background check process, and extending offers<br />
Assist with staffing the store based on the staffing model set by the SM.<br />
Manage and direct the on-boarding process (including training new employees on the skills and behaviors that<br />
associates need to perform their duties, assigning mentors, etc).<br />
Administer T & A and payroll process.<br />
Serve as the store’s intermediate contact on HR policies, processes and employee relations issues, providing<br />
guidance to other ASM’s on these matters, after partnering with their SM or corporate HR contact.<br />
Upon instruction from SM, implement coaching to associates on performance expectations, P & P, attendance and<br />
store goals.<br />
Monitor and enforce meal and break requirements.<br />
Schedule and plan work of associates (including evaluating and responding to request for time off, availability<br />
changes and leave of absence requests).<br />
Coordinate the termination process (including final pay coordination).<br />
Track and monitor attendance compliance.<br />
Upkeep of employee files, management files related to HR matters and requisition files.<br />
Ordering HR supplies and other office functions as necessary.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
In addition, the Assistant Store Manager of Human Resources:<br />
Completes projects associated with their division of responsibility.<br />
Implements innovative ideas to improve processes and performance within their assigned area(s).<br />
Works closely with the store associates in the form of training and development on customer service, product<br />
knowledge, inventory control and visual merchandising display.<br />
Supports the Store Manager by coaching store associates to consistently provide exceptional performance and<br />
customer service.<br />
Regularly status with and receive direction from their manager(s).<br />
Communicate positively with staff, customers, and partners.<br />
Assists their manager(s) in recruiting, hiring, retaining, and training, a diverse and talented team.<br />
Ensures compliance with all company policies and procedures.<br />
Protects all company assets.<br />
Follows standard practices and procedures.<br />
Maintains store expectations and systems.<br />
Performs other administrative functions as assigned by manager.<br />
Performs manager-on-duty functions (5 - 15%) including: monitoring sales floor coverage and maintaining sales<br />
generation focus, completing sales transactions and overrides (including cash, credit and check processing as well as<br />
exchanges, refunds and adjustments) and daily accounting and store operations procedures. -<br />
3 to 5 years of previous retail leadership experience required. A BS degree in Business or related discipline (or<br />
equivalent experience) is desired. Prior retail management experience is a plus.<br />
Budget Coordinator <strong>Retail</strong> Construction / Santa Clara Valley<br />
Team up with <strong>Apple</strong> <strong>Retail</strong>. <strong>Apple</strong> is one of the most influential technology leaders in the industry. <strong>Apple</strong> <strong>Retail</strong> is<br />
one of the fastest growing retailers in the world. The <strong>Retail</strong> organization makes a positive impact on the business<br />
with a focus on “fueling innovation.” We do this by hiring quality individuals with integrity, personal accountability,<br />
teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of something big, you<br />
will be well served joining our organization.<br />
This <strong>Retail</strong> Budget Coordinator position will primarily help drive and support our global <strong>Retail</strong> Construction Team.<br />
As part of the <strong>Retail</strong> Team, this position will work closely with the global <strong>Retail</strong> Business and Shared Service teams.<br />
He/she must be detailed orientated with strong communication and organizational skills.<br />
The specific roles and responsibilities for this position include the following:<br />
• Authorized Requestor for Construction, Development, and Preservation groups managing the Purchase to Pay<br />
Process<br />
• Review project estimates<br />
• Global purchase oder setup and review<br />
• Handling all invoice processing and payment workflow<br />
• Documenting and filing monthly invoices<br />
• Providing support on finance issues, policies and practices and work as a liaison between the business and finance<br />
• Participating with the business partners and suppliers to drive best finance practices worldwide<br />
• Preparing monthly and quarterly journal entries<br />
• Month end close and financial reporting for new and ongoing projects<br />
• Ensuring compliance with the Company’s policies and procedures<br />
• Bachelor’s degree. Finance or Accounting a plus<br />
• 0-2 years experience in Finance, Accounting or relevant field.<br />
• Ability to mange multiple tasks and adapt to a fast-paced and dynamic environment.<br />
• Demonstrated ability to build effective business partnerships.<br />
• Technical aptitude with database management and analysis.<br />
• Proven analytical and creative problem solving skills.<br />
• Advanced working knowledge of Microsoft Excel.<br />
Budget Coordinator <strong>Retail</strong> Finance / Santa Clara Valley<br />
Team up with <strong>Apple</strong> <strong>Retail</strong> Finance. <strong>Apple</strong> is one of the most influential technology leaders in the industry. <strong>Apple</strong><br />
<strong>Retail</strong> is one of the fastest growing retailers in the world. The Finance organization makes a positive impact on the<br />
business with a focus on “fueling innovation.” We do this by hiring quality individuals with integrity, personal<br />
accountability, teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of<br />
something big, you will be well served joining our organization.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 13
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
This <strong>Retail</strong> Budget Coordinator position will primarily help drive and support our global <strong>Retail</strong> Operation teams. As<br />
part of the <strong>Retail</strong> Finance Team, this position will work closely with the global <strong>Retail</strong> Business and Shared Service<br />
teams. He/she must be detailed orientated with strong communication and organizational skills.<br />
The specific roles and responsibilities for this position include the following:<br />
• Authorized Requestor for <strong>Retail</strong> Operations and Administration groups managing the Purchase to Pay Process<br />
• Review project estimates<br />
• Global purchase oder setup and review<br />
• Handling all invoice processing and payment workflow<br />
• Documenting and filing monthly invoices<br />
• Providing support on finance issues, policies and practices and work as a liaison between the business and finance<br />
• Working with vendors to ensure and enforce contract compliance<br />
• Participating with the business partners and suppliers to drive best practices worldwide<br />
• Preparing monthly and quarterly journal entries<br />
• Month end close and financial reporting for new and ongoing projects<br />
• Ensuring compliance with the Company’s policies and procedures<br />
• Bachelor’s degree in Finance, Accounting or relevant field.<br />
• 0-2 years experience in Finance, Accounting or relevant field.<br />
• Ability to mange multiple tasks and adapt to a fast-paced and dynamic environment.<br />
• Demonstrated ability to build effective business partnerships.<br />
• Technical aptitude with database management and analysis.<br />
• Proven analytical and creative problem solving skills.<br />
• Advanced working knowledge of Microsoft Excel.<br />
Budget Coordinator <strong>Retail</strong> Operations / Santa Clara Valley<br />
Team up with <strong>Apple</strong> <strong>Retail</strong>. <strong>Apple</strong> is one of the most influential technology leaders in the industry. <strong>Apple</strong> <strong>Retail</strong> is<br />
one of the fastest growing retailers in the world. The <strong>Retail</strong> organization makes a positive impact on the business<br />
with a focus on “fueling innovation.” We do this by hiring quality individuals with integrity, personal accountability,<br />
teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of something big, you<br />
will be well served joining our organization.<br />
This <strong>Retail</strong> Budget Coordinator position will primarily help drive and support our global <strong>Retail</strong> Operations Team. As<br />
part of the <strong>Retail</strong> Team, this position will work closely with the global <strong>Retail</strong> Business and Shared Service teams.<br />
He/she must be detailed orientated with strong communication and organizational skills.<br />
The specific roles and responsibilities for this position include the following:<br />
• Authorized Requestor for <strong>Retail</strong> Operations groups managing the Purchase to Pay Process<br />
• Review project estimates<br />
• Global purchase oder setup and review<br />
• Handling large volume of invoices and payments<br />
• Documenting and filing monthly invoices<br />
• Providing support on finance issues, policies and practices and work as a liaison between the business and finance<br />
• Participating with the business partners and suppliers to drive best finance practices worldwide<br />
• Preparing monthly and quarterly journal entries<br />
• Month end close and financial reporting for new and ongoing projects<br />
• Ensuring compliance with the Company’s policies and procedures<br />
• Bachelor’s degree. Finance or Accounting a plus<br />
• 0-2 years experience in Finance, Accounting or relevant field.<br />
• Ability to mange multiple tasks and adapt to a fast-paced and dynamic environment.<br />
• Demonstrated ability to build effective business partnerships.<br />
• Technical aptitude with database management and analysis.<br />
• Proven analytical and creative problem solving skills.<br />
• Advanced working knowledge of Microsoft Excel.<br />
Business Analyst / Santa Clara Valley, California<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
The candidate will be a part of the <strong>Retail</strong> Finance team and support <strong>Apple</strong> <strong>Retail</strong> in a WW capacity. The candidate<br />
should have GIA and SAP familiarity and should be proficient in Excel (including look-ups and pivot tables). The<br />
position will require attention to detail and the ability to look at large volumes of sales data and organize into<br />
meaningful output for presentation to the rest of the <strong>Retail</strong> Team. Organization skills are also very important as this<br />
role will own several reports and the <strong>Retail</strong> MDF program. Some Sunday work is also required in order to prepare<br />
reports for Monday AM meetings. Ideal candidate will take the initiative to improve upon the reporting process to<br />
make more efficient and streamlined.<br />
Minimum 3+ years relevant experience & completion of at least some college accounting coursework.<br />
Have outstanding written and verbal communication skills.<br />
Excel and SAP.<br />
Preference will be given to applicants with experience in retail organizations.<br />
Development Manager - European Union<br />
Location: London-Regent Street, Greater London<br />
Role: Oversee new store design, development, construction projects across the European Union [map / info]<br />
Responsibilities:<br />
Due diligence review of prospective sites<br />
Coordinate renovations or special projects in existing stores<br />
Procure and manage relationships of local architects/engineers/contractors<br />
Secure approvals/permits from: landlords, local agencies, and <strong>Apple</strong> internal<br />
RFP’s and contracts for external vendors<br />
Coordinate owner-furnished items<br />
Project budget and forecasting<br />
Character:<br />
Energetic, innovative, fun, flexible, humble, dedicated, communicator<br />
Enjoys travel (position requires approx. 50% of time traveling)<br />
Piers:<br />
U.S. High Profile Store Development Manager<br />
Japan Development Country Manager<br />
U.S. Development managers<br />
Direct Reports:<br />
Project Coordinator<br />
Dotted-line Reports:<br />
Finance Analyst<br />
Owner-Furnished Items Coordinator(s)<br />
Reports to Senior Director, International & High Profile <strong>Retail</strong> Development<br />
Travel: Expect 8 to 10 days in Cupertino per month; travel approx 60% of time<br />
Requirements:<br />
Minimum of bachelor degree in architecture, engineering, or constuction management<br />
<strong>Retail</strong> experience of 5 years in store development or construction<br />
Proven experience overseeing team of architects/contractors/vendors<br />
Proven experience in fast implementation, multiple project role<br />
Experience creating proposal requests and negotiating contracts<br />
Experience across multiple European Union countries<br />
Foreign language skills<br />
Preferences (not in any order):<br />
Luxury/high-end or innovative retail brand experience<br />
Experience with U.S. retailer<br />
Business Analyst - Multi Channel <strong>Retail</strong> / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 15
unique to the <strong>Apple</strong> brand.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
The Multi Channel <strong>Retail</strong> Team leads long-term, complex, and business-critical projects and programs. This team<br />
works cross-functionally across <strong>Retail</strong>, Online, Operations, Finance, Technology and Legal, producing innovative<br />
solutions to enhance and streamline systems and business processes. They are responsible for delivering the best<br />
customer experience in <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>, allowing customers to seamlessly and effortlessly engage with the best<br />
brand in the world.<br />
Job Requirements:<br />
The Business Analyst leads the development and enhancement of reporting tools for the Multi Channel <strong>Retail</strong> team.<br />
The Business Analyst will effectively translate business performance by tracking trends, aligning with current<br />
priorities, and analyzing future needs. The Business Analysis acts as a trusted partner with Market Support teams as<br />
well an advisor to the field leadership teams as it relates to understanding and use of reporting for Multichannel<br />
initiatives.<br />
The ideal candidate has proven success identifying and responding to business critical needs by building highly<br />
productive and cross-functional relationships, creating compelling solutions, implementing successful reporting<br />
tools, and driving future initiatives based on performance trends. This role is requiring someone that is passionate<br />
about managing and making sense of data (a lot of numbers) currently used across the entire company.<br />
Primary job functions include:<br />
• Partner with members of the Multi Channel <strong>Retail</strong> team to ensure that potential solutions are consistent with team<br />
priorities and strategy.<br />
• Translate business needs into realistic solutions, identifying future priorities.<br />
• Design and implement performance measurements and reporting that drives daily operational processes and<br />
strategies.<br />
• Perform all aspects of reporting (i.e. data acquisition, data management, programming, documentation, and<br />
presentation of results).<br />
• Perform ad hoc analyses and reports.<br />
• Retrieve, evaluate, and report data from various sources to members of the project team.<br />
• Think creatively/globally, turn information into effective strategies, and drive results.<br />
• Juggle competing priorities and shift focuses as determined by changing needs of the business.<br />
Education/Prior Experience:<br />
Success in this role requires the following skills:<br />
• 5+ years of experience<br />
• Demonstrated ability to identify a problem and create an effective solution.<br />
• Exceptional analytical and problem solving skills.<br />
• Excellent written and verbal communication skills.<br />
• Ability to manage and meet deadlines.<br />
• Excellent organizational and documentation skills.<br />
• Ability to build teams and create partnerships.<br />
• Expert in use of Mac OSX, <strong>Apple</strong> iWork ’09, MS Office, and planning tools relevant to project management.<br />
• Proficiency in Excel, Numbers, and other quantitative softwares<br />
Essential competencies include, but are not limited to the following:<br />
Creativity<br />
Priority Setting<br />
Problem Solving<br />
Process Management<br />
Strategic Agility<br />
Time Management<br />
Written Communications<br />
Informing<br />
Functional and technical skills<br />
Business Development Manager / London<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
<strong>Retail</strong> Business Development Manager (BDM) will be responsible for driving the strategy, execution and<br />
performance in their assigned territory. In doing so, they will work closely with their Regional Directors, Business<br />
Champions, Store Management, Business Managers (when available) and the Business Partner community. The<br />
BDM will be responsible for assisting their assigned Regions in deploying and executing (tailored to their specific<br />
market opportunities) worldwide programs, campaigns and initiatives developed by the <strong>Retail</strong> Business headquarters.<br />
They will also serve as the conduit and communication point back to head quarters representing the needs, challenges<br />
and unique opportunities of their Regions and markets.<br />
Responsibilities include:<br />
1 - Territory Management<br />
Driving <strong>Retail</strong> Business Revenue, NPS and other performance metrics in their assigned<br />
region(s)<br />
Develop and manage overall business plan (territory strategy and key initiatives) to support<br />
achievement of key objectives<br />
Identification of priority markets and opportunities and development of specific plans to drive results in those<br />
markets<br />
Development of territory wide campaigns and initiatives to motivate business teams and management to achieve<br />
results<br />
Monitoring, active involvement, coaching and other activities associated with driving key opportunities-transactions<br />
within region. Activities could include calls with Business Partners to discuss key opportunities and working the<br />
headquarters in support of needs to close key opportunities. Presence of Business Managers in certain markets will<br />
reduce involvement in this activity for those markets.<br />
Close collaboration with Region-store management to ensure focus and necessary enabling activities to support<br />
results achievement<br />
Conduit for territory to <strong>Retail</strong> headquarters resources and support required to achieve results<br />
2 - Territory Business Teams<br />
Constant, collaborative (with Region-Store management) evaluation of business teams in territory and identification<br />
of store growth opportunities, talent upgrade requirements and transition challenges<br />
Work closely with <strong>Retail</strong> Recruiting and Region-Store Management to identify new Business Partner candidates and<br />
assist in the evaluation and onboarding process<br />
Provide ongoing mentoring-coaching to Business Partners in region on sales, account management, solution selling,<br />
relationship development and other skills development. Presence of Business Managers in certain markets will<br />
reduce involvement in this activity for those markets.<br />
Coordinate group training opportunities (management and Business Partners) at the Region or market level.<br />
3 - Territory Execution<br />
Ensure effective communication of worldwide programs, campaigns and initiatives in territory at management and<br />
store levels<br />
Work with Region-Store Management and key Business Partners to tailor or select these campaigns and initiatives<br />
based on unique opportunities of markets within territory<br />
Work with headquarters and local teams to develop and execute unique campaigns or initiatives to exploit specific<br />
market opportunities, or overcome unique challenges.<br />
Provide feedback to headquarters regarding the territory execution to assist in determining overall effectiveness, ROI<br />
and to drive ongoing improvement.<br />
4 - Territory Communication<br />
Communicate <strong>Retail</strong> Business Programs and Priorities<br />
Collect, Aggregate and Summarize feedback from Region-Store management and store business teams and represent<br />
these interest with <strong>Retail</strong> Business HQ team in strategy, planning and other team meetings<br />
Represent territory needs to other groups within <strong>Apple</strong> <strong>Retail</strong> as needed to support territory success.<br />
Business Development Manager / San Francisco<br />
Job description<br />
The <strong>Retail</strong> Business Development Program Manager will be an integral part of the growth of<strong>Apple</strong> <strong>Retail</strong>’s Business<br />
strategy.An energetic individual, strongly motivated to be part of creating and developing world-class programs for<br />
this program. Will be responsible for growing the <strong>Apple</strong> Brand through increased sales to small businesses providing<br />
unparalleled customer service and incremental profit growth. Work directly with store teams, internal cross<br />
functional teams, and 3rd party financial partners to implement creative new retail strategies.<br />
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Responsibilities include:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Teams with a multitude of internal corporate partners which include Store Operations, Finance, Loyalty, Marketing<br />
and IS&T to develop systems and process support for the SMB initiative.<br />
• Implements and develops strategies focused on building a community of loyal <strong>Apple</strong> customers who return to the<br />
store for service, support, and future purchases of <strong>Apple</strong> and related 3rd party products.<br />
• Demonstrates excellent communication skills with regional and store staffs, customers, and<br />
headquarters.<br />
• Collaborates with retail store and other internal constituencies to develop Small Business sales<br />
and profit goals with strategies for attainment.<br />
• Complies with all company policies and procedures.<br />
• Identifies, communicates, and implements innovative ideas to improve Small and Medium<br />
Business processes and performance.<br />
• Travels regularly to stores as required by the business.<br />
• Prepares and delivers all business related communication and activity to the <strong>Retail</strong> team.<br />
• Analyzes and reports business results and trends.<br />
Protects all company assets and manages profitability.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these competencies and attributes:<br />
• Highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment.<br />
• Must be flexible and able to work in a highly demanding environment where teamwork is a must.<br />
• Excellent communication skills – written and verbal – including formal presentation skills.<br />
• Interpersonal savvy when interacting with internal employees, external customers, and virtual<br />
team members.<br />
• Ability to work independently.<br />
• Extraordinary customer service commitment.<br />
• Planning, organization, and implementation skills.<br />
• Problem solving abilities.<br />
• Ability to train and motivate.<br />
• Highly motivated to achieve.<br />
• High level of ethics, values, integrity and trust.<br />
Business Finance Manager, <strong>Retail</strong> Finance / Santa Clara Valley<br />
Are you ready to join one of the fastest-growing retailers in the world? In just ten years, <strong>Apple</strong> <strong>Retail</strong> has opened<br />
over 285 stores in 10 countries. The <strong>Retail</strong> division is the standard-bearer for <strong>Apple</strong> around the world. In the world’s<br />
best retail locations, our stores allow customers to experience, purchase, and receive personalized service for the full<br />
lineup of <strong>Apple</strong> products.<br />
Within every <strong>Apple</strong> store, there is a dedicated Business team that is focused on providing exceptional sales and<br />
service experiences for our business customers. The Business Finance Manager will be the primary finance partner<br />
for <strong>Retail</strong>’s Business leadership team in Cupertino. In this role, the Business Finance Manager will provide<br />
innovative analysis and financial forethought in support of this increasingly important segment of <strong>Apple</strong> <strong>Retail</strong>’s<br />
customers. In addition, this position will have responsibility for managing the business transaction processes in our<br />
stores worldwide.<br />
Primary responsibilities include:<br />
Planning, reporting, and analysis for Business sales performance and service offerings in our stores worldwide<br />
Collaboration with the <strong>Apple</strong> <strong>Retail</strong> Business, Store Operations, and Store teams to roll out and execute key Business<br />
initiatives<br />
Global partnerships with the <strong>Apple</strong> Finance Shared Service Centers to manage processing and support of Business<br />
transactions<br />
Country level partnerships with <strong>Stores</strong>, Legal and Finance teams to localize business product offerings and processes<br />
Analysis and approval of financing programs for <strong>Apple</strong> <strong>Retail</strong> Business and Consumer customers<br />
Leading cross-functional teams to redesign and rebuild the back end Business systems and processes in anticipation<br />
of rapid growth in 10+ countries around the world<br />
Managing and mentoring a Finance team of two<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
The following skills and experience are required to be a successful candidate for this position:<br />
Bachelor’s Degree or higher in Finance, Accounting, or relevant field<br />
6 to 8 years of relevant experience in a high performance organization<br />
Excellent oral and written communication skills<br />
Proven analytical and creative problem solving skills<br />
Demonstrated ability to build effective business partnerships<br />
Strong knowledge of Microsoft Excel is required. Experience in SAP and FileMaker a plus<br />
Business Ops Program Manager / Santa Clara Valley<br />
Looking for a resourceful, innovative, self-starter, to help coordinate and address the daily operational needs and<br />
challenges of our Worldwide Store Business Teams. Must be comfortable dealing with ambiguity, communicating at<br />
all levels of the organization, and able to make sound, ethical, judgements that take into the account the best interests<br />
of our Customers, <strong>Retail</strong> Business, and <strong>Apple</strong>.<br />
Job Responsibilities:<br />
- Take charge of the daily needs of our <strong>Retail</strong> Store Business Teams and quickly address their questions and<br />
challenges faced.<br />
- Manage the operational aspects of the <strong>Retail</strong> Business CRM tools and systems.<br />
- Assist with business sales opportunity reviews and approvals as needed.<br />
- Partner with Store Communication to ensure timely posting of Business RNN articles and to maintain Business<br />
Sales policies on RNN Reference.<br />
- Partner with <strong>Retail</strong> Finance and SSO as needed to answer questions, help solve challenges, and work on process<br />
and policy improvements.<br />
- Coordinate NSO-week activities and ensure our new stores are setup operationally for Business success upon<br />
opening.<br />
- Drive critical, strategic, projects that continue to improve how our Store Business Teams manage and grow their<br />
business.<br />
-BA preferred<br />
-3-5 years experience, preferably in <strong>Apple</strong> <strong>Retail</strong> supporting business sales.<br />
Business Research Recruiter<br />
The <strong>Retail</strong> Talent Acquisition Team at <strong>Apple</strong> is a regionalized staffing function reporting into Corporate Recruiting,<br />
with strong ties to specific retail business partners.<br />
The Business Research Recruiter role is a customer service role, dedicated to supporting the <strong>Retail</strong> Business<br />
Recruitment team in delivering high quality candidates. A high level of creativity, short and long-term recruiting<br />
vision, business understanding, and personal organization is required.<br />
Responsibilities<br />
• Partner with EU Business Recruiter to identify research needs (i.e. confirm target companies, demographics, salary<br />
information, positions needed, internal vs. external talent, etc.).<br />
• Cold call directly to network and obtain candidate names.<br />
• Research key areas of potential networking avenues.<br />
• Call each source directly to establish relationship and network for referrals.<br />
• Responsible for ensuring all research and activity is documented.<br />
• Develop and maintain strong working relationships with the Corporate <strong>Retail</strong> team’s leaders, vendors, community<br />
organizations, and other team members to create a partnership that yields success, predictable results, and credibility.<br />
• Develop and maintain a network of contacts to help identify and source qualified candidates.<br />
• Create and foster relationships with diverse professional organizations to attract and recruit candidates.<br />
• Use effective communication approaches that include: proactively keeping others informed, appropriately<br />
expressing ideas and thoughts verbally and in written form, and timeliness.<br />
• Develop an effective pipeline of key talent potentially available for immediate hire as succession planning needs<br />
dictate.<br />
• Stay informed of trends and innovative recruiting techniques in order to be competitive in state-of-the-art recruiting<br />
practices.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 19
Skills<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Relates well to all kinds of people inside and outside the organization.<br />
• Skilled at understanding others.<br />
• Strong and effective communication skills.<br />
• Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
• Adept at learning new technologies quickly.<br />
• Strong commitment to customer service.<br />
• Proven negotiation skills.<br />
• Excellent project management, writing, and oral communication skills.<br />
• Ideal candidate would have minimum 5 years of recruiting and/or research experience.<br />
• Experience in B2B space is prefered.<br />
• Second European language, ideally French or German, required.<br />
Business Solutions Manager / Santa Clara Valley<br />
The Solutions Manager will be an integral part of the growth of <strong>Apple</strong> <strong>Retail</strong>’s Business strategy. An energetic<br />
individual, strongly motivated to be part of creating and developing world-class solutions for this program. Will be<br />
responsible for leading the global strategy, research and definition, and rollout of business solutions for <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong> Business program. This would include development of customer facing initiatives, solution demonstrations,<br />
implementation and training plans and requirements that supports business technology solutions targeting small to<br />
medium business. Works directly with internal partners including <strong>Retail</strong> Marketing, Product Merchandising,<br />
Developer Relations, Enterprise and Channel Solutions team, as well as other cross-functional teams. Will provide<br />
guidance and leadership to store business teams on how to position, demonstrate, train and implement targeted<br />
solutions. Work with <strong>Retail</strong> Business Development Managers to identify and promote solutions to support regional<br />
and market level growth initiatives.<br />
Responsibilities include:<br />
• Implements and develops a global solution strategy focused on building a community of loyal <strong>Apple</strong> customers<br />
who return to the store for service, support, and future purchase of <strong>Apple</strong> and related 3rd party products.<br />
• Creates end to end solution definitions including field marketing materials, product architecture, solution<br />
demonstrations, value propositions, sales training and positioning, customer implementation strategy and execution<br />
options<br />
• Establishes best practices for field solution consultants to position and demonstrate target solutions<br />
• Complies with all company policies and procedures.<br />
• Partners with marketing with the development of field marketing activities.<br />
• Partners with <strong>Retail</strong> training and service teams, as well as appropriate <strong>Apple</strong> channel teams (e.g. ACN program) to<br />
outline implementation and support options for targeted solutions<br />
• Protects all company assets and manages profitability.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these competencies and attributes:<br />
• Highly organized, with the ability to multitask and work<br />
Strong Team player capable of leading large projects as well as filling role where appropriate<br />
• Comfortable with ambiguity and defining new initiatives from the ground up<br />
• Experience with business technology solution research, identification, demonstration, deployment and support.<br />
• Ability to clearly articulate value proposition of technology in a business context to business leaders IT proficiency<br />
and experience enabling credibility with IT professionals and implementation partners<br />
• Excellent communication skills – written and verbal – including formal presentation skills.<br />
• Interpersonal savvy when interacting with internal employees, external customers, and virtual team members.<br />
• Ability to work independently.<br />
• Extraordinary customer service commitment.<br />
• Strong <strong>Apple</strong> technology literacy, especially as applied in business environment and presentation skills<br />
• Planning, organization, and implementation skills.<br />
• Problem solving abilities.<br />
• Highly motivated to achieve.<br />
•High level of ethics, values, integrity and trust.<br />
Education /Experience<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Minimum of 10 years experience in business solutions technical sales or consulting.<br />
• Minimum of 5 years experience working with <strong>Apple</strong> solutions in a business environment<br />
• Experience working with systems integrators, VARs and other implementation partners<br />
• ACSP Preferred<br />
• BA/BS Required. MBA Desirable.<br />
• Strong understanding of vertical segmentation.<br />
Cinematographer/Editor / Santa Clara Valley<br />
The <strong>Retail</strong> Communication Multimedia Team is seeking a Multimedia Producer specializing in cinematography,<br />
video post-production, and studio facilities and equipment management.<br />
Our ideal candidate is a master of visual storytelling, champion of innovative production technique, and enthusiast<br />
for even the tiniest of details.<br />
The visual stories we tell have the power to inform, challenge, change, and inspire. We are looking for a Multimedia<br />
Producer who has the passion, energy, and dedication to consistently rise to this potential.<br />
Responsibilities<br />
•Function as the primary cinematographer and editor for an expanding multimedia production studio<br />
•Maintain and manage production facilities and equipment including studios, edit suites, camera and lighting<br />
systems, various stabilizer systems, post production systems (Mac Pro edit bays, servers, RAIDs, etc.)<br />
•Collaborate with other producers in the development of scripts and production plans, provide advice from the<br />
standpoint of the cinematographer/editor<br />
•Work with our team to help maintain a digital archive of video and graphic assets<br />
•Participate in the creative production process from start to finish: distilling the message, developing treatments,<br />
producing and delivering product<br />
•Maintain a commitment to your own development and continual education by attending conferences, fostering<br />
relationships in the professional community, and taking classes<br />
•Able and willing to travel 25-50% of the time<br />
Educational and Experiential Requirements<br />
•BA or BFA in Film, Video, Media, Design, or other related field<br />
•Minimum three years of experience working in a corporate production environment (enterprise business, agency, or<br />
studio)<br />
•Must have a complete resume and web portfolio available to view<br />
•<strong>Apple</strong> <strong>Retail</strong> experience a plus<br />
Technical Skill Requirements<br />
•Mastery of Canon HDSLR platform and workflow<br />
•Experience shooting on prime lenses<br />
•Minimum three years of experience as a cinematographer in a professional, client-based environment<br />
•Ability to translate a script into shots and a shooting schedule in coordination with executive producers, line<br />
producers, and directors<br />
•Experience using a variety of stabilizers (tripod, monopod, dolly, slider, Steadicam)<br />
•Experience on single and multi-camera productions<br />
•Experience in studio and complex field lighting setups<br />
•Proficient in Final Cut Studio, especially Final Cut Pro, Color, and Compressor<br />
•Experience in Adobe CS 4/5 a plus (especially Photoshop and Illustrator)<br />
•Experience in sound editing (Soundtrack Pro) and motion graphics production (Motion) a plus<br />
•Experience in working with digital asset management and workflow systems (such as Final Cut Server or EditShare)<br />
preferred<br />
•Working knowledge of various delivery implementations (projection, web, iOS devices)<br />
•Experience managing inventory of production equipment<br />
•Experience managing the upkeep and scheduling of studio facilities<br />
Non-technical Skill Requirements<br />
•Ability to maintain composure under stress and aggressive deadlines<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
•Comfortable dealing with rapidly changing work environments, projects, and project expectations<br />
•Comfortable working closely with higher management to successfully craft and deliver messaging<br />
•Ability to maintain a positive attitude and sense of humor, even in stressful situations<br />
•Ability to learn and adapt quickly to changing working environments or project expectations and schedules<br />
•Able to collaborate and openly consider opinions different than your own<br />
•Able to apply a creative filter to everything that you do for our group, not just production work<br />
•Able to effectively manage your time in order to deliver product on time, 100% of the time<br />
•Able to confidently solve problems on the fly, both in client relationships and in production scenarios<br />
•Must be self-reliant and able to take action to seize opportunities or resolve problems without direction<br />
•Must be a highly organized in all aspects of your role (management of equipment and facilities, in planning for<br />
shoots, in editing and archiving projects)<br />
Competencies<br />
Our ideal candidate will have a strong command of the following competencies:<br />
•Organizing<br />
•Action-oriented<br />
•Problem solving<br />
•Planning<br />
•Time management<br />
•Creativity<br />
•Understanding others<br />
•Learning on the fly<br />
•Humor<br />
•Comfort around higher management<br />
•Comfortable dealing with ambiguity<br />
•Composure<br />
•Innovation<br />
Construction Design Coordinator / Santa Clara Valley<br />
Assists the store construction team with activities related to the procurement of materials, equipment, and fixtures to<br />
be used in the stores. Prepares construction schedules, bid packages, result comparisons, letters of intent, and<br />
contracts. Expedites equipment and materials. Participates in drawing reviews to identify cost-savings opportunities<br />
and compliance with construction standards and specifications. Analyzes proposals, prepares spreadsheets, and<br />
conducts review meetings. Communicates regularly with the project manager to report on project status and remedies<br />
for delays or other problems. Maintains permits and necessary paperwork for projects. Reviews methods and<br />
materials, solicits alternatives from designers and contractors, and make recommendations that provide cost effective<br />
quality products. Assists in the preparation of contracts for consultants and contractors. May schedule temporary<br />
labor as needed. Works with store management to coordinates projects as needed.<br />
Construction Finance, Financial Analyst / Santa Clara Valley<br />
This is an opportunity to join one of the fastest growing retailers in the world. In just over six years, <strong>Apple</strong> has<br />
opened over 195 stores located in the best retail venues around the world. For the foreseeable future, <strong>Apple</strong> plans to<br />
further expand the retail store fleet at a measured pace.<br />
As a Construction Finance Analyst, the candidate will play an integral role on the Real Estate Finance team. The<br />
Construction Finance team directly supports the <strong>Apple</strong> <strong>Retail</strong> Development team, which is responsible for new store<br />
construction, remodels, and store design prototype creation. The Construction Finance team is comprised of six<br />
Analysts that report to the Finance Manager of Construction and Capital. Each Analyst will own financial<br />
responsibility for a portfolio of construction projects. In addition, the Analysts will each own deliverables within the<br />
team’s other key areas of responsibility.<br />
Responsibilities include:<br />
• Start-to-finish project finance responsibility for development projects that include new store construction, store<br />
remodels, and multi-store refit programs. Project finance work includes:<br />
- Establish the construction budget and manage to that budget throughout the project<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
- Provide accurate, timely, and valuable financial reporting to the development team<br />
- Ensure prompt and proper payment of vendors<br />
- Capitalize the project when construction is complete<br />
- Ensure all Sarbanes Oxley and <strong>Apple</strong> financial procedures are followed<br />
• Financial budgeting and forecasting for <strong>Apple</strong> <strong>Retail</strong>’s capital investments<br />
• Partner with the <strong>Apple</strong> <strong>Retail</strong> cross-functional team to develop store remodel strategies and plans<br />
• Proactively work with business partners to improve business processes and reporting tools to leverage the<br />
capabilities of the SAP project systems module<br />
• Refine, monitor, and ensure compliance for <strong>Apple</strong> <strong>Retail</strong>’s capital, asset write-off, and other financial policies<br />
• Ensure all Sarbanes Oxley procedures are followed and updated as business conditions change<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
Education/Experience:<br />
• Bachelors Degree in Finance and/or accounting and 3+ years of experience. CPA preferred<br />
• Proven track record of completing challenging projects and managing multiple priorities<br />
• Experience with enterprise software systems (e.g., SAP) strongly preferred<br />
Content Globalization Project Manager / Santa Clara Valley<br />
Job description<br />
This project management role supports Content Globalization projects (Translation/Localization and Validation)<br />
across all World-Wide <strong>Apple</strong> <strong>Retail</strong> functions. It is a key player in <strong>Retail</strong>’s effort to expand internationally and win<br />
globally. In addition to managing and prioritizing multiple translation projects using software workflow tools, the job<br />
requires a strong project manager with a passion for process, communication and technology innovation in order to<br />
help <strong>Apple</strong> <strong>Retail</strong> make Content Globalization a competitive advantage. This individual is someone that feels<br />
comfortable having “multiple balls in the air”, getting the day to day operation done as well as dedicating time to<br />
think strategically and implement the right combination of technology and content management solutions to<br />
organically support the exponential growth of <strong>Apple</strong> <strong>Retail</strong> in the world.<br />
Key responsibilities include:<br />
• Manage and prioritize translation needs of each business area for ongoing translation as well as International<br />
Expansion efforts.<br />
• Work with translation vendors to develop them from plain translation providers to Business Partners. This includes<br />
providing guidance both from the day-to-day operation to long-term strategic requirements.<br />
• Train world-wide teams (vendor and internal).<br />
• Create reports (financial and auditing).<br />
• Partner with other Translation teams within <strong>Apple</strong>.<br />
• Actively work with IT to develop necessary tools for any content Globalization needs including Idiom’s<br />
WorldServer functionality.<br />
• Budget management<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Develop strong, long-lasting relationships with internal customers.<br />
• Creative and analytical thinking, a “can do” attitude and flexibility to accommodate to evolving business needs.<br />
• Excellent communication skills<br />
Minimum Qualifications<br />
• Experience managing projects (length: 6-12 month average), 2 years project management preferred: planning,<br />
executing, delivering results, communicating and evaluating.<br />
• Proven ability to assess business needs, prioritize accordingly and escalate appropriately.<br />
• Proven ability to manage multiple projects simultaneously with World-wide cross functional teams.<br />
• Flexibility to handle directional changes with the ability to develop strategies to ensure project success.<br />
Creative Trainer / Santa Clara Valley, California<br />
Job Summary: Responsible for the delivery and administration of the <strong>Apple</strong> <strong>Retail</strong> Creative Training program. Using<br />
a variety of techniques, including: facilitation, presentations, role-plays, hands-on labs, and self-directed learning, the<br />
Creative Trainer will work with curriculum designers and field staff to continually enhance the program, preparing<br />
new Creatives for success in their stores.<br />
Job Responsibilities:<br />
Deliver training and coaching on selling skills, communication, hardware and software product knowledge including<br />
consumer and professional applications.<br />
Partner with Creatives, RFTs, Store Management teams and business owners to assess training needs and deliver<br />
appropriate solutions.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs, interactive role-plays,<br />
and in-store strategies.<br />
Partner with course developers to provide input on defining instructional objectives and customizing training<br />
materials as needed to meet the needs of the intended audience and the business.<br />
Partner with appropriate resources to coordinate training schedules including the classroom and in-store experience,<br />
while preparing existing stores for their role facilitating in-store training.<br />
Evaluate and provide coaching for external instructors.<br />
Maintain training rooms including equipment, as well as order management all classroom training materials.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Perform other duties as assigned.<br />
Job Requirements:<br />
Bachelor’s degree or equivalent, plus 2-4 years work experience in a training or creative field.<br />
Experience in retail sales, customer relations and/or high tech preferred.<br />
Must have certified experience with <strong>Apple</strong>?s line of pro applications, as well as consumer applications.<br />
Excellent presentation, classroom delivery and management skills.<br />
Knowledge of instructional design process.<br />
Ability to work a flexible schedule and embrace change enthusiastically.<br />
Excellent verbal and written communication.<br />
User experience with Mac OS X a must.<br />
Some travel may be required.<br />
Design Coordinator / Santa Clara Valley<br />
As a Design Coordinator, you will provide tactical assistance to the Design Manager. Your attention to detail and<br />
professional service will result in the success of the <strong>Retail</strong> Development group. You will need to deliver, with speed<br />
and accuracy, all facets relating to the coordination of <strong>Apple</strong> <strong>Retail</strong> Store development.<br />
You will be responsible for contract administration, retail store documentation and filing, and overall coordination<br />
and administrative tasks related to design. You must ensure that the customer expectations are met both externally<br />
and internally. You will be expected to track and manage all documentation relating to your assigned Design<br />
Manager’s specific retail stores. A general knowledge of construction and architectural plans is preferred.<br />
Primary Responsibilities:<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Coordination: Coordinating flow of information between Design Manager and Architects, Designers, and<br />
Development Managers<br />
• Communication: Communicate between multiple departments and vendors.<br />
• Contracts: Responsible for all design contracts in regards to generating, editing, tracking, and filing.<br />
• Site Issues: Escalate recognized site-related issues to Design Managers for resolution.<br />
Secondary Responsibilities:<br />
• Financial: Work with the finance team with regards to project close out contracts, change orders, and design<br />
directives.<br />
• Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control, and drawing organization (including printing, scanning, copying, and collating drawings).<br />
• Files: Create and maintain project files<br />
Required Qualifications:<br />
• Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
• Experience on Microsoft Office with strong knowledge of Excel and Word<br />
• Excellent communication skills (both verbal and written)<br />
• Must be a self-starter who is comfortable working independently<br />
• Excellent analytical, organizational and problem solving skills<br />
• Understanding of the Building Design Process<br />
Preferred Skills:<br />
• Understanding and Experience with Photoshop, Illustrator, and InDesign<br />
• Experience Using Keynote and Pages<br />
• Understanding of Mac OS<br />
• Project Management experience<br />
• Experience in Design, Architecture, or Engineering<br />
• <strong>Retail</strong> Experience<br />
Design Coordinator, Contracts / Santa Clara Valley<br />
Purpose of Role<br />
The Design Coordinator - Contracts, drafts contracts for all domestic and international design services supporting<br />
<strong>Apple</strong>’s <strong>Retail</strong> Design needs. This Team is responsible for developing design solutions to support the <strong>Retail</strong> Real<br />
Estate and Development Department in the world-wide grown of <strong>Apple</strong>.<br />
Define & Achieve Departmental Goals and Objectives<br />
• The ability to draft, review and implement all contracts relating to the design function of the <strong>Retail</strong> Design<br />
Team.<br />
• Have a proven history of <strong>Retail</strong> Development with practical ‘hands on’ contracts experience<br />
• Responsible for building relationships with internal and external business entities.<br />
• Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach<br />
- be persistent in the face of adversity<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Required to share best practices and to implement Global Solutions<br />
• Strong written and verbal communication<br />
Required skills & knowledge<br />
• Must possess a foundation in Design or Construction, coupled with a minimum (7) years experience and<br />
proven ability to implement architectural and engineering contracts.<br />
• Knowledge of retail design, construction and operations<br />
• Bachelors degree<br />
• Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
• User experience with <strong>Apple</strong> Products a plus<br />
Design Coordinator, EU / Santa Clara Valley<br />
Responsible for assisting the design team in preparation and maintenance of all project reference material; including<br />
printing, copying, scaling, and filing architectural drawings, as well as managing vendor invoices, and arranging<br />
travel.<br />
Primary Responsibilities:<br />
• Assist design team in the organization of new and existing project files.<br />
• Create, update, organize, and archive all incoming project materials.<br />
• Enlarge architectural documents to a measurable scale.<br />
• Maintain a comprehensive pin-up presentation of all current projects.<br />
• Create and update comprehensive schedule including multiple projects.<br />
• Maintain a log of standard material sizes, configurations, details and costs for the design team’s reference.<br />
Secondary Responsibilities:<br />
• Process vendor invoices, using <strong>Apple</strong> internal software systems.<br />
• Arrange travel for individual Design Managers, identifying flight and hotel stays within travel policy guidelines.<br />
• Process design team expenses.<br />
Special Projects:<br />
• Manage design team calendar.<br />
• Assist in meeting preparation, including arranging meals and procuring special meeting materials.<br />
Design Manager / Santa Clara Valley<br />
An energetic individual, strongly motivated to be part of creating world-class<br />
retail stores for <strong>Apple</strong> <strong>Inc</strong>. Key attributes for consideration:<br />
-Innovative: keen ability to identify unique, break-through solutions<br />
for simple as well as complicated situations and conditions<br />
-Leader: bring groups of design, construction, and municipal<br />
individuals together to bring the vision of <strong>Apple</strong> stores to reality in<br />
the most expeditious and highest quality manner<br />
-Technically astute: history and experience on very complex and<br />
high-profile interior and exterior developments including retail,<br />
high-end interior, and unique exterior developments. Must carry degrees<br />
in either architecture, engineering, construction management, or<br />
related areas.<br />
Demonstrated success in overcoming obstacles with creative problem solving<br />
skills and positive approach to situations; persistence in the face of<br />
adversity;<br />
High standards of accountability; owns responsibility to attain agreed upon<br />
Milestones around budget, schedule, and quality;<br />
Self motivated: comfortable working independently<br />
Solid communicator: keeps key stakeholders and others posted with<br />
appropriate levels of detail in a timely manner; speaks and writes clearly and concisely<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Design Manager, High Profile / Santa Clara Valley<br />
An energetic individual, strongly motivated to be part of creating world-class<br />
retail stores for <strong>Apple</strong> <strong>Inc</strong>. Key attributes for consideration:<br />
-Innovative: keen ability to identify unique, break-through solutions<br />
for simple as well as complicated situations and conditions<br />
-Leader: bring groups of design, construction, and municipal<br />
individuals together to bring the vision of <strong>Apple</strong> stores to reality in<br />
the most expeditious and highest quality manner<br />
-Technically astute: history and experience on very complex and<br />
high-profile interior and exterior developments including retail,<br />
high-end interior, and unique exterior developments. Must carry degrees<br />
in either architecture, engineering, construction management, or<br />
related areas.<br />
Demonstrated success in overcoming obstacles with creative problem solving<br />
skills and positive approach to situations; persistence in the face of<br />
adversity;<br />
High standards of accountability; owns responsibility to attain agreed upon<br />
Milestones around budget, schedule, and quality;<br />
Self motivated: comfortable working independently<br />
Solid communicator: keeps key stakeholders and others posted with<br />
appropriate levels of detail in a timely manner; speaks and writes clearly and concisely<br />
Design Manager, Standards / Santa Clara Valley<br />
Purpose of Role<br />
The Standards Design Team is responsible for developing design solutions to support <strong>Apple</strong>’s <strong>Retail</strong> Development<br />
needs. This team creates, and continually reformulates, all prototypical design concepts that are utilized in<br />
establishing the fleet’s identity.<br />
Define & Achieve Departmental Goals and Objectives<br />
• Possess a keen ability to identify unique ‘break-through solutions’ for complex, as well as simple, retail design<br />
concepts<br />
• Be a leader: bring groups of design, construction, and municipal entities together to achieve the vision of <strong>Apple</strong>’s<br />
stores in the most expeditious and effective manner.<br />
• Technically astute: demonstrate the experience of affecting projects on complex and high-profile interiors/exteriors,<br />
which include mall, in-line and free standing retail structures.<br />
• Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach - be<br />
persistent in the face of adversity<br />
• Responsible for building relationships with vendor sources and supplier management of Owner Furnished Items.<br />
• Required to perform on-site visits to stores to preform audits, and is responsible for all Quality Control.<br />
• Strong written and verbal communication<br />
• Required to share best practices and to implement Global Solutions<br />
• Administer tools that effectively measure customer satisfaction with internałexternal clients and vendors.<br />
Required skills & knowledge<br />
• Must possess 6-10 years of Architectural Standards experience with a proven ability to implement new concepts,<br />
materials, and design into a prototype<br />
• Bachelor of Science degree in either Architecture or Engineering<br />
• Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
• Thorough knowledge of building and life safety codes, Green Building Systems, and sustainable design<br />
• Comprehensive knowledge of retail design, construction, and operations<br />
• User experience with <strong>Apple</strong> products a plus<br />
Development Coordinator /<br />
As a Project Coordinator, you will provide tactical assistance to the Project Manager. Your attention to detail and<br />
professional service will result in the success of the <strong>Retail</strong> Development group. You will need to deliver, with speed<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
and accuracy, all facets relating to the coordination of the <strong>Apple</strong> <strong>Retail</strong> Store development.<br />
Under the guidance of your Project Manager, you will be responsible for contract administration, retail store<br />
documentation and filing, warranty follow-ups, and the overall project administrative tasks. You must ensure that the<br />
customer expectations are met both externally and internally. You will be expected to track and manage all<br />
documentation relating to your Project Manager’s specific retail stores. A general knowledge of construction and<br />
blue print drawings is preferred.<br />
Primary Responsibilities:<br />
Project Managers: Assist with the day-to-day process of designing and constructing the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Contracts: Responsible for all project contracts in regards to typing, editing, tracking, and filing.<br />
Files: Create and maintain project files that include project close out documentation.<br />
Communication: Communicate between multiple departments and vendors.<br />
Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control, and drawing organization.<br />
Financial: Work with the finance team with regards to project close out contracts, change orders, and design<br />
directives.<br />
Site Issues: Escalate recognized site-related issues to Project Managers for resolution.<br />
Qualifications:<br />
Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
Excellent typing skills required.<br />
Experience on Microsoft Office with strong knowledge of Excel, Word and PowerPoint<br />
Project Management knowledge is preferred<br />
Strong customer service orientation<br />
Excellent communication skills (both verbal and written)<br />
Must be a self starter who is comfortable working independently<br />
Excellent analytical, organizational and problem solving skills<br />
Development Coordinator / New York City<br />
Assists the Construction Team with activities related to the procurement of materials, equipment, and fixtures to be<br />
used in the stores.<br />
Prepares construction schedules, bid packages, result comparisons, letters of intent, and contracts. Expedites<br />
equipment and materials.<br />
Participates in drawing reviews to identify cost-savings opportunities and compliance with construction standards<br />
and specifications.<br />
Analyzes proposals, prepares spreadsheets, and conducts review meetings.<br />
Communicates regularly with the project manager to report on project status and remedies for delays or other<br />
problems.<br />
Maintains permits and necessary paperwork for projects.<br />
Reviews methods and materials, solicits alternatives from designers and contractors, and make recommendations that<br />
provide cost effective quality products.<br />
Assists in the preparation of contracts for consultants and contractors.<br />
May schedule temporary labor as needed. Works with store management to coordinates projects as needed.<br />
Development Coordinator / Santa Clara Valley<br />
Assists the Construction Team with activities related to the procurement of materials, equipment, and fixtures to be<br />
used in the stores.<br />
Prepares construction schedules, bid packages, result comparisons, letters of intent, and contracts. Expedites<br />
equipment and materials.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Participates in drawing reviews to identify cost-savings opportunities and compliance with construction standards<br />
and specifications.<br />
Analyzes proposals, prepares spreadsheets, and conducts review meetings.<br />
Communicates regularly with the project manager to report on project status and remedies for delays or other<br />
problems.<br />
Maintains permits and necessary paperwork for projects.<br />
Reviews methods and materials, solicits alternatives from designers and contractors, and make recommendations that<br />
provide cost effective quality products.<br />
Assists in the preparation of contracts for consultants and contractors.<br />
May schedule temporary labor as needed. Works with store management to coordinates projects as needed.<br />
Development Manager / Santa Clara Valley<br />
Primary role is building new stores, and maintaining a market of stores after opening. Sets and implements remodel<br />
strategy for current stores within a market to bring the stores to current business needs.<br />
Description by key area of responsibility:<br />
- Develop and execute development schedule and budget for new stores and remodels<br />
- Prepare project presentations demonstrating thorough knowledge of design, systems, budgets and schedules<br />
- Implement store specific maintenance frequencies for a market, including a budget forecast<br />
- Negotiate and close work letters and prepare cost estimates for landlord work<br />
- Secure internal approvals on budgets and design<br />
- Partner with internal teams for successful store development and preservation<br />
- Ensure that stores are built and maintained to the highest quality<br />
Development and Maintenance:<br />
- Work with operations, Market Directors, landlords, general contractors, architects, engineers, and maintenance<br />
providers<br />
- Work closely with Real Estate, Design and Sourcing to ensure successful implementation<br />
- Manage external vendors<br />
- Extensive travel<br />
Direct Sourcing Project Manager, Development / Santa Clara Valley<br />
Responsible for the project management and communication of project status, budget and scheduling between the<br />
direct sourcing and development manager teams for the North American retail fleet.<br />
Project Management:<br />
- Partner with retail development cross-functional teams to understand upcoming store schedule and design. Then<br />
communicate retail development project dependencies and key milestones to direct sourcing team.<br />
- Develop and maintain the direct sourcing project budget including material and logistics costs. Update the budget as<br />
project timelines or dependencies change.<br />
- Assess the impact of both design and project milestone date changes. Highlight the impact of these changes to the<br />
entire retail development project team, and drive closure to minimize schedule and cost impacts.<br />
- Develop and maintain standard cost models for use by the real estate development team. Cost models may include<br />
materials, logistics, and services.<br />
Process Development:<br />
- Develop new processes, often across multiple geographies, that streamline project communication, budget<br />
development, and finance processes.<br />
Execution:<br />
- Ensure key deliverables are met to maintain project schedules and budgets.<br />
- Periodic education of retail development managers for key project dependencies and standard direct sourcing<br />
practices and schedules.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Required Skill and Experience:<br />
- A proven leader who will do “whatever-it-takes” to get the job done.<br />
- Strong business acumen and experience managing complex projects, supply chains, and cost models.<br />
- Superb communication skills (both verbal and written).<br />
- Must be a self starter who is comfortable working independently.<br />
Director, Channel Marketing & Merchandising / Santa Clara Valley<br />
Candidates need to have at least 20 years of experience in retail, ideally with at least half that time spent in the third<br />
party channel (not owned & operated stores). They must have a solid understanding of wholesale retail development<br />
in order to lead the team and collaborate effectively with creative and procurement. The channel creative director<br />
manages conceptual design and store planning, while procurement manages build partner relationships and ongoing<br />
manufacturing. The Director of Channel Marketing will be directly responsible for 3D production and construction<br />
from prototype through first article. In addition to the 3D work, the Director will also be responsible for 2D support<br />
of product launches in the channel, as well as the development of sustaining marketing programs with input from<br />
cross-functional teams, geo marcom and the corresponding sales organizations in Europe, Latin America, Japan,<br />
Asia, Australia and North America. The Director directly manages a team of approximately ten individual<br />
contributors, and co-leads (with the creative director) an extended channel team of approximately 25 plus numerous<br />
outside agencies.<br />
Director, <strong>Retail</strong> Communications, North America / Santa Clara Valley<br />
The Director of <strong>Retail</strong> Communications is passionate about seeing the vision of <strong>Apple</strong> <strong>Retail</strong> realized and leads a<br />
dynamic team responsible for creating and flawlessly executing innovative, creative, and effective communication<br />
strategies for <strong>Apple</strong> <strong>Retail</strong>’s headquarters and field teams. Primary job functions include:<br />
- Recruit, hire, train, develop, and retain a team of the most innovative communications professionals who<br />
regularly exceed the expectations of their customers.<br />
- Develop and implement effective communication strategies and systems that enable our headquarters and<br />
field teams to stay aligned with our Credo and current business objectives.<br />
- Develop and deliver effective, inspirational, just-in-time communication that anticipates and exceeds the<br />
needs of our internal customers.<br />
- Work collaboratively with the most innovative talent to stay ahead of and exploit technology trends,<br />
defining the place of these technologies in our organization<br />
- Provide superior customer service and support to field teams<br />
- Manage communication for and provide support for in-store events and product launches.<br />
- Develop and implement programs and contests that recognize and reward outstanding performance by<br />
individuals and teams.<br />
- Develop and execute Market Leader Summit, Corporate Team Meetings and <strong>Retail</strong> Team Conference,<br />
providing an unparalleled experience for guests.<br />
- Localize and translate business projects for all internal retail teams.<br />
- Partner with senior management to continually refine and improve messaging.<br />
- Provide leadership and works with cross-functional teams, including Training, Marketing, Merchandising,<br />
Business, HR, Finance, Store Operations, and RFL to design communication strategies and programs that are<br />
effective at the store level.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
• A deep passion for the vision of <strong>Apple</strong>, <strong>Apple</strong> <strong>Retail</strong><br />
• Demonstrated ability to think strategically, understand complex business challenges and formulate effective<br />
solutions designed to improve business results<br />
• Significant experience interacting with and influencing team members at all levels<br />
• Demonstrated ability to lead and direct cross functionally.<br />
• Demonstrated commitment to innovation and emerging technologies<br />
• Exceptional written and verbal communication skills<br />
• Knowledge of video production, a plus<br />
• Flexibility that enables professional, efficient reaction to directional changes<br />
• Extensive domestic and international travel required.<br />
• 7-10 years retail leadership experience in a fast-paced, high-growth, international environment<br />
• 5+ years experience in the Communication field or a related field with a proven ability to build and develop<br />
high-performance teams<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Distribution Manager / Sacramento, California<br />
Responsible for managing all the activities associated with our third party logistics providers (3PL) in support of the<br />
<strong>Apple</strong> <strong>Retail</strong> distribution network. Responsibilities will include managing vendor’s performance against standards,<br />
documented process controls, inventory control, reverse logistics, in-transit inventory management and<br />
implementation of new business processes.<br />
This will include the daily management of <strong>Retail</strong> Fulfillment and Logistics operations to include in-transit inventory<br />
to our distribution hubs and ensure efficient processing in all functions within the distribution hubs. This is in support<br />
of the highest expectations of accurate and timely deliveries to the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This will include multiple<br />
shifts and locations. The individual in the position will be expected to execute their job duties directly and by<br />
coordination with 3PL staff. Direct reports may arise in the future.<br />
Responsible for updating and managing processes as they relate to the <strong>Retail</strong> Fulfillment and Logistics process<br />
documentation. Take an active role in the Key Process Review (KPR) program within the team. Works with the<br />
document control administrator to ensure that all processes are being updated regularly. Works to ensure Global RFL<br />
buy-in on systems changes and process updates.<br />
This job will require management of product in various locations and will require some travel.<br />
Plans, examines, analyzes and evaluates distribution hub operations in respect to contractual agreements and<br />
supporting procedures, quality standards, and customer expectations.<br />
Responsibility for ensuring compliance with Contract Statement of Work (SOW) and Service Logistics Agreements<br />
(SLA) by monitoring daily hub processes.<br />
Quality Standards: Has full responsibility for the planning and execution of the branch quality process to include<br />
accuracy of shipments and inventory.<br />
Manages expense to budgets and forecasts through best in class expense controls.<br />
Receiving operations including coordination of PO maintenance, receipt verification, product stocking, freight<br />
damage assessment and administration of the intransit report.<br />
Shipping operations such as order picking, order manifesting, quality assurance, transportation support including<br />
acting as area contact person for <strong>Apple</strong> Managed carriers.<br />
Works directly with carriers and <strong>Apple</strong>’s Transportation Department to ensure the highest quality deliveries.<br />
Monitor, maintain, and continuously improve processes that will ensure material movement both systemically and<br />
physically.<br />
Monitor, maintain, and continuously improve appropriate business reporting and performance against metrics.<br />
Manage vendor performance and set priorities to meet the needs of distribution network.<br />
Trending of inventory performance and investigation to determine root cause analysis of inventory discrepancies.<br />
Will be responsible for special projects, both tactical and strategic, on an as needed basis.<br />
Monitor inbound shipments. Coordinate with <strong>Apple</strong> Transportation and <strong>Apple</strong>/OEM carriers to ensure timely receipt<br />
and resolution of all issues.<br />
This position is required to maintain to a high level of detail, be organized, be analytical and be good with numbers.<br />
This candidate will need to have a solid understanding of processes relating to shipping, receiving, carrier exceptions,<br />
inventory control and RMA processing. Must have strong leadership skills and be able to work in a fast paced<br />
environment that is focused on customer expectations.<br />
Education/Experience:<br />
Normally requires 5+ years experience in high volume distribution operations with emphasis on customer focus and<br />
operational excellence.<br />
Candidates should possess experience in full range of distribution operations from inbound through distribution to<br />
delivery.<br />
Broad experience in more than one distribution operation preferred. Experience in a 3PL environment is a plus.<br />
BS/BA or 3 to 5 years experience or equivalent experience and career path.<br />
Communications skills:<br />
Ability to build reports, business correspondence, and procedure manuals.<br />
Strong communication skills both written and verbal. Ability to effectively present information and respond to<br />
questions from groups of managers, clients, customers and the general public.<br />
Must be systems literate in both Warehouse Management Systems (WMS) and Enterprise Resource Planning System<br />
(ERP) systems? Be comfortable with systems and applications needed to support the position or be willing and eager<br />
to learn the tools needed to support the position<br />
Be process oriented and have a strong understanding of Inventory Control Processes.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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EMEA <strong>Apple</strong> Shop Program Executive / London - Hanover Street<br />
Reporting to the EMEA <strong>Apple</strong> Shop Manager, the primary responsibility of the <strong>Apple</strong> Shop Program Executive is to<br />
ensure the rollouts and maintenance of the EMEA <strong>Apple</strong> Shop locations meet pipeline objectives and Worldwide<br />
<strong>Apple</strong> Shop standards.<br />
Key Accountabilities:<br />
• <strong>Apple</strong> Shop Deployment:<br />
o Become a specialist within the retailer environment and identify space-sizing opportunities.<br />
o Take responsibility for the rollout process of the new <strong>Apple</strong> Shops ensuring the quarterly deployment target is<br />
achieved.<br />
o Support the local teams for the negotiation, installation and maintenance of the <strong>Apple</strong> shops.<br />
o Manage the day-to-day relationship with the vendors (Dula & Proxenos) and the annual contract with procurement.<br />
o Organize site surveys with each Country and manage the relationship between key contact from Dula and Local<br />
<strong>Retail</strong> Program Managers.<br />
o Monitor and ensure that spending are in line with budget and the Quarterly Forecasts while sharing relevant<br />
budgetary information with the Marcom team.<br />
o Monitor feedback from each country on the rollout of the <strong>Apple</strong> Shops program.<br />
• Campaign:<br />
o Take responsibility for the in-store rating and wave campaign process.<br />
o Partner with the Marcom team to ensure Campaigns (Waves , Seasonal and Product launch ) are Properly adapted<br />
to the <strong>Apple</strong> Shops leveraging retail dynamics.<br />
o Monitor and report back on the effectiveness of the launch campaigns and rollouts in the <strong>Apple</strong> Shops.<br />
• Reporting:<br />
o Work with the EMEA <strong>Apple</strong> Shop Manager to produce and distribute on a weekly basis the <strong>Apple</strong> Shop<br />
Deployment dashboard.<br />
o Ensure that appropriate tools and dashboards are available to execute and report on the performance of the <strong>Apple</strong><br />
Shop program e.g. spreadsheets, dashboards and budget trackers.<br />
Key Competencies & Criteria for selecting the candidate:<br />
The ideal candidate is dynamic, intelligent, passionate and possesses the following attributes:<br />
Critical attributes:<br />
• Project management skills.<br />
• Strong interpersonal savvy when interacting with internal and external stakeholders.<br />
• Able to work independently and influence within a matrix environment.<br />
• Excellent written and verbal communication skills.<br />
• Analytical skills e.g. monitoring budget and expenses.<br />
• Ambitious and career driven.<br />
• Speaks fluent English and is internationally mobile.<br />
Key Relationships:<br />
• Country <strong>Retail</strong> Program Managers or in charge.<br />
• EMEA <strong>Retail</strong> Development Team.<br />
• EMEA Finance Teams.<br />
• EMEA Marcom team.<br />
• Deployment and Maintenance vendors.<br />
EMEA <strong>Retail</strong> Brand Deployment Executive / London - Hanover Street<br />
Reporting to the EMEIA <strong>Retail</strong> Program Operations Manager, the prime responsibility of the EMEIA <strong>Retail</strong> Brand<br />
Deployment Executive is to manage the branded merchandising programs including PPG (Product Presentation<br />
Guidelines) in 3rd party retailers ensuring best execution.<br />
Key Accountabilities:<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Take responsibility for branded Mac PPG; iPod PPG, iPad merchandising programs in 3rd party retailers.<br />
Programs will include Mac, iPod and iPad product presentation.<br />
• Partner with the European <strong>Retail</strong> Program Managers to ensure the execution, rollout and agency<br />
management for branded merchandising is delivered to budget, time and to EMEA quality standards.<br />
• Act as a point of escalation for all EMEA branded ‘Point of Sale’ (POS) issues.<br />
• Work with the EMEIA Mac, iPod, iPad Business Managers to ensure the programs meet current and future<br />
business needs.<br />
• Produce the POS dashboard.<br />
• Regularly visit countries to ensure branded merchandising is continuously aligned, installed correctly and is<br />
delivered to meet business objectives.<br />
Key Criteria for Selecting Candidates:<br />
The ideal candidate is dynamic, intelligent, passionate and possesses the following attributes:<br />
Critical attributes:<br />
• Project management skills.<br />
• Knowledge and experience of working within a retail, consumer electronics or branded consumer goods<br />
environment.<br />
• Strong interpersonal savvy when interacting with internal and external customers.<br />
• Ability to work with cross-functional teams at central and local levels.<br />
• Ambitious and career driven.<br />
• Excellent written and verbal communication skills.<br />
• Fluency in English.<br />
• Available for international travel.<br />
Desirable attributes:<br />
• Experience of working with <strong>Apple</strong>’s Resellers.<br />
• Previous European cross border experience.<br />
• Working knowledge of Mac products.<br />
Key Relationships:<br />
• Country <strong>Retail</strong> Program Managers.<br />
• EMEIA Mac Business Manager.<br />
• EMEIA iPod Business Manager.<br />
• 3rd Party Merchandising Installation Agencies.<br />
• EMEIA Marketing Communications (Marcoms) Team.<br />
• EMEA Finance Team.<br />
Key Performance Indicators:<br />
• The rollout of branded merchandising is delivered on time.<br />
• The rollout of branded merchandising is delivered to budget.<br />
• The rollout of branded merchandising meets EMEA quality standards.<br />
• Positive feedback from the European <strong>Retail</strong> Project Managers.<br />
This job description gives guidance to the main tasks and responsibilities of the role. It is not exhaustive and is<br />
subject to change.<br />
EMEA <strong>Retail</strong> Program Manager / London - Hanover Street<br />
Reporting to the <strong>Retail</strong> Development Director for EMEA, the primary responsibility of the EMEA <strong>Retail</strong> Program<br />
Manager is to ensure the retail channel programs continually meet the needs of <strong>Apple</strong> Europe’s retail strategy (Mac<br />
and iPod) and they are aligned to <strong>Apple</strong>s worldwide business objectives.<br />
Key Accountabilities:<br />
• While operating at both a strategic and operational level, the EMEA <strong>Retail</strong> Program Manager will be accountable<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
for the management and development of <strong>Apple</strong>’s European retail channel programs.<br />
• The key retail programs for FY08 include:<br />
o Mac branded and non-branded merchandising and related maintenance.<br />
o iPod branded and non-branded merchandising and related maintenance.<br />
o Trade retail training.<br />
• Develop and manage the EMEA <strong>Retail</strong> Programs team – 3 direct reports.<br />
• Build and maintain an effective virtual team of stakeholders at Country, European and US levels that enables the<br />
effective role out of programs.<br />
• Ensure an effective mechanism is in place for reporting the performance, ‘return of investment’ and status of<br />
programs.<br />
• Identify new retail program opportunities, which can contribute to increasing sales revenue in the retail channel.<br />
• Partner with business managers to build the yearly investment and retail rollout strategies.<br />
• Regular country visits to ensure retail programmes are continuously aligned and are delivered to meet business<br />
objectives.<br />
Key Relationships:<br />
• The European Merchandising Team.<br />
• The European Finance Team.<br />
• The European Training Team.<br />
• The European Product Marketing Team.<br />
• The US <strong>Retail</strong> Development Team.<br />
• The Country <strong>Retail</strong> Teams (<strong>Retail</strong> Program Managers).<br />
• The European Marketing Communications Team.<br />
• The EMEA <strong>Apple</strong> Shop Manager.<br />
Key Performance Indicators:<br />
• The Mac branded and non-branded merchandising programs are delivered on time, to budget and meet quality<br />
standards.<br />
• The iPod branded and non-branded merchandising programs are delivered on time, to budget and meet quality<br />
standards.<br />
• The training delivered to trade sellers achieves coverage, Return of Investment and quality targets.<br />
Key Criteria for Selecting Candidates:<br />
The ideal candidate is dynamic, intelligent, strategic, passionate and possesses the following attributes:<br />
Critical attributes:<br />
• Project management skills.<br />
• Trade Marketing background.<br />
• Ability to develop network though cross-functional teams at central and local levels.<br />
• Staff management and people development experience.<br />
• Strategic mindset.<br />
• Strong interpersonal savvy when interacting with internal and external customers.<br />
• Proven analytical skills e.g. return of investment analysis.<br />
• Able to work independently and influence within a matrix environment.<br />
• Ambitious and career driven.<br />
• Speaks fluent English and is internationally mobile.<br />
Desirable attributes:<br />
• An additional European language i.e. French, German, Spanish or Italian.<br />
• Consumer electronics background.<br />
• Previous European cross border experience.<br />
• Working knowledge of Mac products.<br />
Employee Relations Specialist / Santa Clara Valley<br />
The Talent Team at <strong>Apple</strong> is a critical business partner to our amazing retail stores, providing comprehensive human<br />
resources support and guidance. A key member of the talent team is the Employee Relations Specialist. In this role,<br />
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you will provide expert employee relations guidance and support. The successful candidate will combine outstanding<br />
relationship skills and razor-sharp analytical abilities with a passion for enabling our people to exceed their potential.<br />
The ER Specialist will work closely with human resources leadership, and will rely on core skills such as coaching,<br />
influencing, facilitation, communication, process development and critical thinking. This position requires a highenergy,<br />
innovative professional who has proven abilities to work at granular, tactical, and strategic levels.<br />
Specific responsibilities include, but are not limited to:<br />
• Executes the delivery of services to provide a single point of contact for efficiently providing highly<br />
accessible expert employee relations direction, guidance and support across multiple <strong>Retail</strong> regions.<br />
• Provides expert consultative and problem solving services to HRMs, managers, and employees regarding<br />
HR policies and practices.<br />
• Assists with investigations related to employee relations issues. Effectively and accurately maintains<br />
confidential ER.<br />
• Monitors precedent and manages consistency in HR practices. This includes critical incident management,<br />
investigations and resolution recommendations.<br />
• Leads policy design, development, and training on and key policies, while monitoring key measures and<br />
metrics.<br />
• Assists in development and administration of HR education programs.<br />
• Ensures compliance with all relevant laws regulations, policies and practices, and is a key compliance<br />
training partner.<br />
Required Skills:<br />
•Normally requires BA/BS in Human Resources or Business related field; plus 4-7 years of HR experience, with an<br />
emphasis on employment law and compliance. ER specialist or Employment Law Paralegal experience preferred.<br />
Proven ability to work in a fast-paced environment and interact with multiple layers of leadership.<br />
Engagement Manager / Santa Clara Valley<br />
A key partner of our <strong>Retail</strong> Store Business Teams to assist with positioning business solutions and ensuing the<br />
operational aspects of our customer’s opportunities are accurate. This role will provide guidance to the Store<br />
Business Teams in how to best address specific customer needs, validate our business opportunities are ready to be<br />
quoted and processed, and help our <strong>Stores</strong> partner effectively with other teams within <strong>Apple</strong> to best take care of our<br />
customers.<br />
The Engagement Manager will also be looked upon for their insight and feedback to help us continue to improve our<br />
configure, quote, and order workflow and identify areas of opportunity systematically in how our Customers’<br />
business opportunities are managed overall.<br />
Qualifications & Experience<br />
Experience selling in or supporting a B2B sales environment.<br />
Proven ability to partner successfully and build lasting relationships with teams across the organization.<br />
Excellent communication skills across all levels of management.<br />
Ability to navigate and assess ambiguous situations coming to an informed decision.<br />
Able to think quickly and consistently act with integrity within our policies to help our Store Business Teams “get to<br />
yes” with our customers.<br />
Comfort working in a rapidly evolving and changing environment.<br />
Proficient knowledge of how CRM tools work and the operational aspects of how sales are booked and delivered in a<br />
B2B environment.<br />
Education and/or Experience<br />
Bachelors degree required, MBA a plus.<br />
8-10+ years experience encompassing sales, daily operations, finance, product fulfillment required<br />
<strong>Retail</strong> knowledge / background a plus<br />
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ER Specialist - Leaves & Absence Management / Santa Clara Valley<br />
<strong>Apple</strong> is looking for a collaborative, highly organized professional to facilitate communication, reporting and<br />
administration of various leave programs/processes for <strong>Apple</strong>’s retail stores. The ideal candidate will have<br />
experience with leave of absence practices and applicable laws, specifically in the areas of leaves, disability, and<br />
worker’s compensation.<br />
In addition, the ER Specialist will have experience with process management and working collaboratively within a<br />
highly matrixed organization. Additional experience with the Americans with Disabilities Act, specifically<br />
reasonable accommodation processes, as well as administration of time and attendance programs is preferred.<br />
The ER Specialist will partner closely with Employee Relations management, HR Leadership, Store Leadership and<br />
the Benefits team on the management of complex leave issues and education/training related to these programs.<br />
Responsibilities:<br />
• Manage and coordinate <strong>Retail</strong> leave processes, e.g. unauthorized leave, position fill, 60 day part-time medical<br />
leaves; etc.<br />
• Coordinate and manage end of leave communication processes with store and human resources field leadership<br />
• Proactive communication and verification of employee return to work status and corresponding actions<br />
• Serve and primary point of contact for escalated leave-related issues<br />
• Collaborate and/or consult with internal <strong>Apple</strong> partners (Legal, Benefits, etc.) on leave issues<br />
• Provide reporting and tracking on various leave-related metrics<br />
• Ensure timely escalation of leave issues to Employee Relations staff<br />
• May also evaluate and consult on leave situations associated with attendance and requests for accommodation<br />
Necessary skills and abilities:<br />
• Self-starter with the ability to successfully manage multiple priorities in a complex, fast paced environment<br />
• Experience and/or familiarity with medical leave processes, the FMLA, ADA and associated<br />
• Able to research, analyze and present data and recommendations in an organized and logical manner<br />
• Demonstrated project management skills and the ability to consult with all levels of management<br />
• Well-developed problem analysis and resolution skills<br />
• Exceptional customer service and communication skills<br />
• Experience working in a team environment, collaborating on projects, as well as daily issues<br />
• Bachelors degree and 5-8+ years of related experience in, or supporting, a mid/large organization; experience in the<br />
retail industry a plus<br />
Etc Planogram Manager / Santa Clara Valley<br />
The Etc Planogram Manager role is responsible for the planning, creation, and implementation of sellable product<br />
merchandising for <strong>Apple</strong> <strong>Retail</strong> stores in the US and Canada. You will work within a cross-functional team<br />
comprised of Planogram, Product, and Field Visual Merchandising Managers to implement retail strategies. If you<br />
are strategic and analytical with a flair for visual - we want to hear from you!<br />
Responsibilities include:<br />
> Develop and execute in-store merchandising<br />
> Drive profitability through space management<br />
> Drive systematic improvement of current merchandising processes<br />
> Act as liason between corporate and store teams<br />
> Provide ongoing support and instruction to field employees<br />
> Physical merchandising within stores<br />
> Ability to travel to all geographic store locations as needed (25-50% travel required)<br />
Skills required:<br />
> Motivated self-starter and results oriented<br />
> Project manager and highly organized - ability to multitask and work in a deadline-driven environment<br />
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> Team oriented - support organizational goals while also driving individual results<br />
> Keen sense of brand integrity<br />
> Analytical aptitude with strong attention to detail<br />
> Excellent communication and problem-solving skill<br />
EU Development Manager / London<br />
The Regional Development Manager will manage the <strong>Retail</strong> Development, Remodel and Preservation Program for<br />
an established Region of <strong>Stores</strong> while attaining agreed upon milestones guided by budget, schedule and quality.<br />
Define & Achieve Departmental Goals and Objectives<br />
Possess a keen ability to identify unique ‘break-through solutions’ for complex, as well as, simple development<br />
situations and conditions<br />
Be a leader: bring groups of design, construction, and municipal entities together to achieve the vision of <strong>Apple</strong>’s<br />
stores in the most expeditious and effective manner.<br />
Technically astute: demonstrate the experience of effecting projects on complex and high-profile interiors/exteriors.<br />
which include mall, in-line and free standing retail structures.<br />
Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach - be<br />
persistent in the face of adversity<br />
Manage the maintenance issues presented by the <strong>Stores</strong> from the on-demand call center, scheduled services and<br />
limited scope projects.<br />
Responsible for regional vendor sourcing. supplier management and budget.<br />
Maintain all Service Channel work orders<br />
Required to perform on-site visits to the stores in the Region, preform audits and is responsible for all Quality<br />
Control.<br />
Strong written and verbal communication to the <strong>Stores</strong> and to Corporate Headquarters.<br />
Required to share best practices and to implement Global Solutions<br />
Administer tools that effectively measure customer satisfaction with internałexternal clients and vendors.<br />
Required skills & knowledge<br />
Must possess a minimum of (7) years of Construction/<strong>Retail</strong> Facilities Management experience with a proven ability<br />
to service a geographic region<br />
Bachelor of Science degree in either Architecture, Engineering, or Construction Management (or equivalent)<br />
Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
Thorough knowledge of building and life safety codes<br />
Comprehensive knowledge of retail design, construction and operations<br />
User experience with <strong>Apple</strong> Products a plus<br />
Language requirements - Spanish, Italian<br />
EU Research Recruiter / London<br />
The EU research recruiting role is a customer service role, dedicated to supporting the recruitment team and stores.<br />
This individual will liaise closely with the EU recruitment team, EU People Managers, as well as EU Human<br />
Resources.<br />
Primary objectives<br />
• Develop Research to Build Pipeline<br />
o Work with Regional Recruiter to identify research needs (i.e. confirm target companies, demographics, salary<br />
information, positions needed, internal vs. external talent, etc.)<br />
o Cold call directly to network and obtain candidate names<br />
o Research key areas of potential networking avenues (i.e. <strong>Apple</strong> Authorized Training Centers, <strong>Apple</strong> Distinguished<br />
Educators, Mac User Groups, Colleges/Universities)<br />
o Call each source directly to establish relationship and network for referrals<br />
o Responsible for ensuring all research and activity is documented on Edit Grid<br />
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• Develop Education Outreach in EUMarket<br />
o Identify and select key colleges/universities<br />
o Reach out to career departments to establish relationship<br />
o Visit campus to educate on <strong>Apple</strong> and work together to build pipeline of talent<br />
o Train stores on ongoing relationship development<br />
• Manage Job Boards<br />
o Manage job board postings<br />
o Responsible for tracking return on investment<br />
o Always consider other viable job boards<br />
o Develop online tools as another means of sourcing candidates<br />
• Reporting<br />
o Process all quarterly and yearly statistical numbers for entire recruiting team, as well as, comparative<br />
analysis<br />
• Flex Recruiting<br />
o Has the skills and ability to perform full cycle recruiting for all positions<br />
• <strong>Retail</strong> Communication<br />
o Being knowledgeable of market trends or store closings to be the subject matter expert and communicate to<br />
team<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others.<br />
Strong and effective communication skills.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Strong commitment to customer service.<br />
Skills<br />
Proven negotiation skills.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Languages required with read/write fluency: English, Spanish, Italian<br />
EU Sourcing Manager<br />
Possess a keen ability to identify unique ‘break-through solutions’ for complex, as well as, simple Supply<br />
Management situations and conditions<br />
Responsible for sourcing new materials for use in the new retail stores in partnership with the Development Team<br />
Experience in sourcing new vendors for Direct Sourcing materials and services<br />
Negotiates pricing, procure services, manages vendor relationships and materials for the <strong>Retail</strong> Development needs.<br />
Responsible for tracking deliverables to the job site, and tracking costs.<br />
Partner with the Design Team to develop and maintain design standards for the stores as it relates to materials used in<br />
building stores.<br />
Works with development managers to determine material budget.<br />
Troubleshoots any onsite issues as it relates to materials.<br />
Manages implementations of new materials, new vendors, and new countries.<br />
Forecasts material usage for roll out / remodel program and determines feasibility.<br />
Be a leader: bring groups of design, construction, and municipal entities together to achieve the vision of <strong>Apple</strong>’s<br />
stores in the most expeditious and effective manner.<br />
Technically astute: demonstrate the experience of effecting projects on complex and high-profile interiors/exteriors.<br />
which include mall, in-line and free standing retail structures.<br />
Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach - be<br />
persistent in the face of adversity<br />
Maintain all Service Channel work orders<br />
Required to perform on-site visits to the stores in the Region, preform audits and is responsible for all Quality<br />
Control.<br />
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Strong written and verbal communication to the <strong>Stores</strong> and to Corporate Headquarters.<br />
Required to share best practices and to implement Global Solutions<br />
Administer tools that effectively measure customer satisfaction with internałexternal clients and vendors.<br />
Must possess a minimum of 5-7 years of Supply Management/Procurement experience with a proven ability to<br />
service a geographic region<br />
Bachelor of Science degree (or equivalent experience)<br />
Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
User experience with <strong>Apple</strong> Products a plus<br />
Language requirements - German, Italian<br />
European EPP Store Manager / Uxbridge (UK)<br />
Working within the European <strong>Apple</strong>Store team, he/she will evaluate, structure, and co-ordinate the European<br />
Employee Purchase Program. The aim of the EPP is to allow large companies’ employees to purchase <strong>Apple</strong><br />
products by using dedicated web stores. The main focus will be the management of the European epp team along<br />
with a strong revenue growth. Experience in large accounts sales of IT products. Experience in team management in<br />
large international organisations. Fluent in english. other languages is a plus. Good knowledge of internet tools.<br />
European RFL Manager / Cork, Ireland<br />
Manages a team of professionals responsible for all aspects of product fulfillment and inventory control for the<br />
European <strong>Retail</strong> <strong>Stores</strong>. Primary responsibility is to maintain 100% in stocks while managing within a low days of<br />
supply inventory model.<br />
Specific functions include:<br />
• In stock management<br />
• Inventory investment / days of supply<br />
• Support of key merchandising objectives<br />
• In-bound freight management<br />
• Cycle count and physical inventory processes<br />
• Returns<br />
• Scrap and expensing<br />
• Customer support to the stores<br />
1. Manage the inventory planning systems and processes to support the retail stores.<br />
• Drive system use and enhancements to optimize retail fulfillment<br />
• Optimize freight usage in support of inventory needs by store<br />
• Plan new store requirements and insure fulfillment<br />
• Plan and execute seasonal strategies<br />
• Support merchandising objectives, planograms, promotions, etc.<br />
• Support small business and education unique requirements<br />
• Support store requests<br />
2. Serve as lead contact with other internal teams (Regional Planning, WW Planning, Product Administration, <strong>Retail</strong><br />
Merchandising, <strong>Retail</strong> Finance, etc.) to insure overall supply/fulfillment for retail.<br />
3. Manage inventory control with a high degree of accuracy to support the replenishment and inventory goals.<br />
• Pro-actively manage in-transit inventory aging for in-bound freight as well as returns<br />
• Resolution of receiving exceptions including the processing of claims, issuing credits and debits, and order<br />
maintenance<br />
• Management of all transactions associated with the scrap general ledgers including book to physicals, product scrap<br />
and expensing<br />
• Execution of daily cycle count program<br />
• Execution of bi-annual physical inventory program<br />
4. Manage the RFL team including budget management, hiring, training, and coaching.<br />
Key Compentencies:<br />
• Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top<br />
performers; very bottom-line oriented; steadfastly pushes self and others for results.<br />
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• Dealing with ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without<br />
having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.<br />
• Dealing with paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough<br />
calls; set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite<br />
the conflicting demands of the situation.<br />
• Process management: Good at figuring out the processes necessary to get things done; knows how to organize<br />
people and activities; understands how to separate and combine tasks into efficient work flow; knows what to<br />
measure and how to measure it; can simply complex processes; gets more out of fewer resources.<br />
• Managing through systems: Can design practices, processes and procedures which allow managing from a distance;<br />
is comfortable letting things manage themselves without intervening; can make things work through others without<br />
being there; can impact people and results remotely.<br />
• Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all<br />
fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and<br />
doesn’t stop at the first answers.<br />
• Prior experience in the planning, analysis and execution of an inventory fulfillment model, preferably in a retail<br />
environment, exceeding $50M annually<br />
• Prior experience with inventory control programs, preferably in a multi-site, high volume environment<br />
• Strong knowledge of logistics inclusive of distribution and transportation<br />
• Excellent communication skills, both written and verbal<br />
• Prior experience in people management, preferably in a multi-function environment, inclusive of hiring, training<br />
and coaching.<br />
• Prior experience in working with senior / executive management on a day to day basis.<br />
• Prior experience in budget and financial management.<br />
• BA or MBA Degree with 8 – 10 years business experience<br />
Executive Administrator / Orlando, Florida<br />
Provides administrative support to two directors and two managers in a NEW project-based office with aggressive<br />
project schedules. Candidate must be able to prioritize multiple projects, think outside the box and work<br />
independently while managers are traveling. Responsibilities include:<br />
Assuming a leadership role in ensuring the timely distribution of written and verbal communication- you will be the<br />
link to effective project communication!<br />
Ability to create an office by putting processes in place and effectively maintaining them, including coordination<br />
with the Cupertino office.<br />
Responsibility for one or more areas of the office, including document control of ordering, maintaining and<br />
organizing architectural drawings and project files.<br />
Handling of confidential information and directly communicating with managers and principal partners.<br />
Maintaining calendars, setting up meetings, and making travel arrangements for managers with aggressive schedules.<br />
Helping prepare meeting agendas, reports and presentations.<br />
Knowledge of a variety of software applications that assist the group (Excel and Word required).<br />
Ability to designs spreadsheets and perform data entry, tracking deliverables and word processing.<br />
Expense reports, faxing, filing, copying, and ordering office supplies.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Experience with <strong>Apple</strong> internal tools and procedures for administration a big plus!<br />
Executive Assistant / Summit, New Jersey<br />
Provides a variety of non-routine, strategic administrative support of a highly skilled nature to COO <strong>Retail</strong> <strong>Stores</strong> in<br />
an office with aggressive project schedules. Prioritize multiple projects, think outside the box and work<br />
independently while manager is traveling. Build successful working relationships with the field and corporate offices<br />
long-distance.<br />
Key responsibilities:<br />
Analyze and interpret financiałsales data. Oversee budgets and other incremental funds, and prepare<br />
recommendations.<br />
Design spreadsheets and perform data entry.<br />
Provide work direction to a support staff during busy times.<br />
Prepare meeting agendas, presentations, and reports, as well as basic office administration (faxing, filing, etc.)<br />
Plan events, seminars and briefings; work with suppliers, speakers, advertising agencies and more.<br />
Build strong relationships with field and corporate offices. Ensure timely distribution of written and verbal<br />
communication: you will be the link to effective project communication!<br />
Handle confidential information and communicate directly with managers and principal partners.<br />
Maintain calendars, set up meetings and make travel arrangements for managers with aggressive schedules.<br />
Utilize a variety of software applications (Excel and Word required), Mac knowledge a plus.<br />
Family Room Field Manager / New York City<br />
The Family Room Field Manager will be an integral part of the growth of<br />
<strong>Apple</strong> as Creative strategy.<br />
This person will work primarily with the store as Genius and Creative teams as well as management teams to ensure<br />
consistency, provide guidance, facilitate training, and offer support.<br />
They will also work with the Regional Directors and Market Managers to create strategies for growth and to<br />
streamline processes within Markets and Regions.<br />
The Candidate will demonstrate the ability and willingness to:<br />
Partner and strategize with Regional Directors and store team leaders to ensure retail as Family Room strategy is<br />
being met<br />
Assess areas of opportunity and communicate appropriately and honestly<br />
Identify best practices and utilize leaders in the Family Room to<br />
effect future initiatives<br />
Create strategies and development plans for store teams to utilize in<br />
implementing strategies and tactical initiatives for the Family Room<br />
Stay focused on the customer experience at all times<br />
Have the ability to translate the Family Room business to all levels of<br />
understanding within the store<br />
Drive key performance indicators within a region to enhance the customer<br />
experience<br />
Lead productive meetings focusing on key initiatives<br />
Candidates should have an in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store as Family Room business strategy and<br />
components, exceptional operational skills, and excellent ability to communicate articulately and effectively in all<br />
situations to all levels within the organization. A proven track record in overseeing a successful retail store Family<br />
Room business is required.<br />
Position requires up to 80% travel.<br />
Sr ASM level or above to apply<br />
Reports to: Senior Manager: Genius Bar<br />
Based in : major metro city<br />
Previous <strong>Retail</strong> Store Management Experience.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Family Room New Initiatives Manager / Santa Clara Valley<br />
The Family Room New Initiatives Manager is the program manager and primary point of contact for development,<br />
testing, and implementation of new initiatives and programs in the Family Room. As a member of the <strong>Retail</strong> <strong>Services</strong><br />
team, the New Initiatives Manager acts as a trusted partner with other Corporate business partners and an advisor to<br />
the Family Room Field and Operational teams as it relates to program administration.<br />
Major Responsibilities include:<br />
Design and implement new initiatives (not related to systems) for the teams in the Family Room.<br />
Manage all tactical components of new initiatives and programs including pilot management, logistics, and<br />
communication in addition to identification of needs related to training and reporting.<br />
Support creation, testing, and implementation of all new initiatives globally by acting as the single point-of-contact<br />
for Field and Corporate business partners.<br />
Handle all phases for projects assigned from creation to implementation.<br />
Provide comprehensive communication of new initiatives, including development, testing, and implementation<br />
updates to the Family Room Field and Operations and Training teams as well as designated field contacts.<br />
Minimum qualifications are:<br />
Demonstrated ability to think creatively/globally, turn information into effective strategies, and drive results<br />
Proven ability to assess business needs and prioritize accordingly<br />
Flexibility to juggle competing priorities and shift focuses as determined by changing needs of the business<br />
Ability to create partnerships within the field and corporate organization<br />
Demonstrated ability to manage and meet deadlines<br />
Excellent organizational and documentation skills<br />
Sound written and verbal communication skills.<br />
Knowledge of Mac OSX, <strong>Apple</strong> iLife ’09, <strong>Apple</strong> iWork ’09, MS Office, and basic project planning tools<br />
Substantial knowledge of current Family Room programs<br />
Limited travel required<br />
Essential competencies include, but are not limited to the following:<br />
Creativity<br />
Priority Setting<br />
Problem Solving<br />
Process Management<br />
Strategic Agility<br />
Time Management<br />
Written Communications<br />
Presentation Skills<br />
Informing<br />
Functional and technical skills<br />
Family Room North America Leader / Santa Clara Valley<br />
The Family Room Field Support Manager will play an integral part in supporting the growth of <strong>Apple</strong>’s <strong>Retail</strong>’s<br />
Genius and Creative strategy. This person will manage and support the AMR Family Room field team, additionally<br />
they will work with store Genius, Creative, and management teams to ensure consistency, provide guidance,<br />
facilitate training, and offer support.<br />
This manager will also work with the Market Director and Market Leader(s) to create strategies to manage growth<br />
and streamline processes within the region.<br />
The Candidate will demonstrate the ability and willingness to:<br />
• Partner with Market Directors and store team leaders to ensure retail’s ‘Family Room’ strategy is being executed.<br />
• Assess areas of opportunity during store visits and communicate appropriately and honestly.<br />
• Use experience of store processes and systems to recommend strategies and action plans for Family Room teams.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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• Identify best practices and utilize leaders in the Family Room to effect future initiatives.<br />
• Translate the Family Room business to all levels of understanding within the store.<br />
• Drive key performance indicators within a region to enhance the customer experience.<br />
• Lead productive meetings focusing on key initiatives.<br />
• Lead and develop field support team.<br />
• Develop business strategies for the field support team.<br />
Minimum qualifications are:<br />
• An in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s Family Room business strategy and components.<br />
• A proven track record in overseeing a successful retail store Family Room business.<br />
• Exceptional analytical and problem solving skills.<br />
• Excellent written and verbal communication skills.<br />
• Demonstrated ability to think globally/creatively, turn information into effective strategies, and drive results.<br />
• Strong leadership skills with an ability to interact with all levels within the organization and express a well thoughtout<br />
point of view.<br />
• Proven track record in providing a high level of service to internal and external customers.<br />
• Ability to create teams and partnerships within the field and corporate organization.<br />
• Flexibility to juggle competing priorities and shift focuses as determined by changing needs of the business.<br />
• Position requires up to 80% travel.<br />
• Store Management experience preferred.<br />
Family Room Operations Program Manager / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
unique to the <strong>Apple</strong> brand.<br />
Store Operations focuses on quality customer and employee experiences that drive ownership of <strong>Apple</strong> products at<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. They are responsible for the daily support of stores around the world. This team also drives the<br />
cross-functional development of products, programs, projects, and initiatives. They enhance the customer and<br />
employee experience by simplifying and improving products, policies, and process. And they develop initiatives that<br />
encourage personal development and provide stimulating, enriching careers for employees.<br />
Program Manager, Family Room Operations<br />
An <strong>Apple</strong> <strong>Retail</strong> Family Room <strong>Services</strong>, Program Manager for Operations is responsible for identifying, creating,<br />
leading, and supporting operational programs for our <strong>Retail</strong> service teams. The Program Manager for Operations will<br />
also be involved in the design, management, and execution of key support programs and initiatives. Driving multiple<br />
operational support programs forward simultaneously, this individual will engage with a dynamic group of people<br />
who share a passion for stores, innovation, and excellence within the <strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional team. The Program Manager<br />
for Operations must possess excellent communication skills and be able to effectively interact and influence all levels<br />
in the organization.<br />
Primary job functions include:<br />
*Create, manage, and execute detailed support project plans, key documentation, process maps, and schedules, with<br />
responsibility for task and team coordination. Track project and deliverables, regularly coordinate and escalate high<br />
priority issues to global field teams.<br />
*Collaborate with store support teams globally to identify, document, analyze and report on operational emerging<br />
issues and trends within their program, as well as the escalation of issues to appropriate business partners. Drive<br />
results to obtain both short-term and long-term resolution and prevention. Work with key partners to improve store<br />
communication, training, and employee decision making within the Family Room.<br />
*Identify policy, process and procedure opportunities to improve store service practices and initiatives. Partner with<br />
cross-functional teams globally to ensure all aspects of support programs are communicated, supported, and<br />
delivered to the highest standards.<br />
*Maintain awareness of, and direct projects and support strategy to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities,<br />
focus, and initiatives. Provide support strategy and maintain awareness of projects and initiatives that support the<br />
current <strong>Apple</strong> <strong>Retail</strong> vision.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 43
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
*Quickly develop strong working relationships with corporate partners, field teams, and vendors globally to ensure<br />
delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
*Work closely with the <strong>Retail</strong> Communication team to ensure vision and goals, initiatives, process, policy and<br />
procedural changes, and updates are communicated effectively to store teams.<br />
*Demonstrate an excellent working knowledge of store systems, processes, and business model. Use knowledge to<br />
support stores explaining policies, procedures, and processes to the store teams.<br />
*Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
*Experience interacting with and influencing business partners at all levels.<br />
*Excellent written and verbal communication skills that can be applied for all levels.<br />
*Project management and organization skills. Understanding of project management life- cycle and theories.<br />
Demonstrated knowledge and use of project management tools.<br />
*Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
*Global thinking, someone who performs well in high-pressure situations in a fast-paced, sometimes ambiguous<br />
environment.<br />
*Dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
*Ability to develop relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
*Ability to perform well in a team environment.<br />
*Strong soft skills, which are important to the success of this job role.<br />
*Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Take own ideas or the ideas of others and strategize, plan, and execute successfully.<br />
*Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop<br />
strategies, and implement solutions.<br />
*Passion for <strong>Retail</strong> <strong>Services</strong>.<br />
*Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest processes, procedures, and technology.<br />
*Strong individual contributor. Self-starter who possesses exceptional time management skills and has great attention<br />
to detail.<br />
*Ability to act independently and be self-motivated. Prioritizes, manages, and meets deadlines.<br />
*Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly.<br />
Attends course and classes focused on improvement.<br />
*Strong business acumen and instinct.<br />
*Fluent in English, additional language skills are a plus.<br />
*Knowledge of <strong>Apple</strong> products and MS Office.<br />
*A minimum of one or more years of project management required.<br />
*A minimum of two or more years <strong>Retail</strong> Store Operations, Store Management, or Field<br />
*Leadership required.<br />
*Bachelor’s degree.<br />
*Travel required.<br />
Essential competencies include, but are not limited to the following:<br />
Family Room Operations Project Manager / Santa Clara Valley<br />
The Systems Project Manager will develop tools and create resources that will help Family Room teams, including<br />
members of the Family Room Operations team, improve processes and provide exceptional service to our customers.<br />
The Family Room Systems Project Manager will use appropriate tools and techniques to deliver on ad-hoc requests<br />
and will determine the requirements and procedures best suited to yield conclusive results.<br />
The ideal candidate has a history of building compelling, interactive web solutions and databases using the latest<br />
technologies.<br />
The Candidate will demonstrate the ability and willingness to:<br />
• Develop web based solutions and other tools that store Family Room teams will see and use on a daily basis<br />
• Partner with members of the campus Family Room Operations team to ensure that potential solutions are<br />
consistent with retail’s ‘Family Room’ strategy<br />
• Partner with the Family Room Field Managers to assess areas of opportunity<br />
• Use experience of store processes and systems to recommend solutions<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 44
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Translate business needs into technological solutions<br />
• Work with the appropriate business partners to bring solutions to market<br />
Minimum qualifications are:<br />
• An in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s Family Room business strategy and components<br />
• A proven track record while working as a member of a successful retail store Family Room business<br />
• Demonstrated ability to identify a problem and use systems to create an effective solution<br />
• Exceptional analytical and problem solving skills<br />
• Excellent written and verbal communication skills<br />
• Proven track record in providing a high level of service to internal and external customers<br />
• Flexibility to juggle competing priorities and shift focuses as determined by changing needs of the business<br />
• Ability to create teams and partnerships<br />
To be considered for the position, candidates must provide examples of tools or resources that they have created in<br />
the past that improved processes or procedures.<br />
Candidates must be talented in the following essential competencies:<br />
• Action Oriented<br />
• Customer Focus<br />
• Creativity<br />
• FunctionałTechnical Skills<br />
• Intellectual Horsepower<br />
• Organizing<br />
• Planning<br />
• Priority Setting<br />
• Problem Solving<br />
• Process Management<br />
• Technical Learning<br />
• Time Management<br />
• Written Communications<br />
Reports to: Senior Manager: Genius Programs<br />
Family Room Project Manager, Store Communications / Santa Clara Valley<br />
This Project Manager role is a communications expert, specializing in managing and implementing communication<br />
for the retail store audience in support of the retail <strong>Apple</strong> Store’s Family Room programs and teams. This person will<br />
work as a trusted partner and liaison between Campus partners, stores and the upper field.<br />
Primary job functions include:<br />
• Design, develop, and deliver timely, effective communication for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in accordance with defined<br />
processes and style guidelines.<br />
• Maintain existing employee communication programs and develop, implement and manage new programs that<br />
motivate retail team members and contribute to the success of retail <strong>Apple</strong> <strong>Stores</strong>.<br />
• Understand and support <strong>Apple</strong> brand and style standards, including <strong>Apple</strong> <strong>Retail</strong> voice and use of media and<br />
graphics.<br />
• Contribute significantly to the evolution of the retail store intranet.<br />
• Provide guidance, support, and editorial expertise to those who contribute and create store communication.<br />
• Manage and develop business partner relationships to further the success of retail <strong>Apple</strong> stores.<br />
• Demonstrated passion for process development<br />
Reports to Manager, <strong>Apple</strong> <strong>Retail</strong> Store Communications<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
• Excellent project management skills<br />
• Superior written and verbal communication skills<br />
• Proven ability to manage deadlines<br />
• Ability to develop strategies to ensure project success<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 45
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Experience interacting with and influencing business partners at all levels<br />
• Ability to perform robust business process analysis and recommend solutions<br />
• Demonstrable proficiency in the areas of language and grammar<br />
• Bachelor’s degree in English, Journalism, Communication or similar preferred<br />
• 4 years experience developing and implementing business communication and processes required<br />
• 4 years copyediting experience required<br />
• Passionate dedication to the delivery of consistent and unparalleled customer service<br />
• Some HTML and web design experience a plus<br />
• Strong firsthand understanding of <strong>Apple</strong> retail operations, services and programs<br />
• <strong>Apple</strong> retail experience preferred<br />
• Knowledge of <strong>Apple</strong> products and Macintosh operating systems a plus<br />
Family Room <strong>Retail</strong> Systems Project Manager / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
unique to the <strong>Apple</strong> brand.<br />
The Service team leads the effort to enhance service and support for both customers and employees at <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>. Through close project managing, the team strives to continually streamline efficiencies that improve the<br />
customer experience and employee responsiveness. The Service team is responsible for programs that help customers<br />
learn about, use, and maintain their <strong>Apple</strong> products, such as One to One and the Genius Bar.<br />
The Family Room team is looking for a Project Manager or Store Manager with project management experience to<br />
oversee the design, enhancement, development, and delivery of Family Room systems projects on a global scale.<br />
This person should excel at identifying future requirements, support new and ongoing initiatives and programs, act as<br />
a liaison between cross-functional resources, and effectively deliver projects within specific timelines.<br />
The ideal candidate is visionary, dynamic, intelligent, and passionate about retail systems. This person should be able<br />
to apply these characteristics, and guide groups within the business to continually develop systems that streamline<br />
efficiencies to improve the customer and employee experiences within <strong>Apple</strong> <strong>Retail</strong> stores.<br />
Key Responsibilities:<br />
*Assist senior management with development of business plans to support the system needs of the stores.<br />
*Create and document future system enhancements.<br />
*Work with IS&T and business partners to ensure system designs meet business requirements.<br />
*Responsible for creating project timeline, engaging appropriate business resources to be involved in successful<br />
implementation of the project.<br />
*Responsible for coordinating, facilitating, and documenting outcome for project status meetings.<br />
*Responsible for ensuring appropriate training and communication is delivered to stores prior to project launch.<br />
*Responsible for facilitating and documenting results of post implementation review of project.<br />
*Some domestic and international travel may be required.<br />
*Other duties, as assigned.<br />
Minimum Qualifications:<br />
*Store and/or project management preferred.<br />
*Prior experience with <strong>Apple</strong> systems, including functionality and reporting.<br />
*Excellent analytical skills and ability to identify trends and identify solutions.<br />
*Experience with developing and improving upon existing processes.<br />
*Commitment to identifying and communicating innovative ideas to improve processes and performance.<br />
*Flexibility to handle directional changes and ability to successfully manage multiple projects simultaneously.<br />
*Proven ability to manage deadlines.<br />
*Excellent written and verbal communication skills.<br />
*Experience interacting and influencing business partners at all levels.<br />
*Excellent leadership skills.<br />
*Ability to communicate relevant information to team, business partners, and senior management.<br />
*Passionate dedication to the delivery of consistent results.<br />
Essential competencies include, but are not limited to:<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 46
*Action Oriented<br />
*Customer Focus<br />
*Creativity<br />
*FunctionałTechnical Skills<br />
*Innovation Management<br />
*Intellectual Horsepower<br />
*Listening<br />
*Organizing<br />
*Planning<br />
*Priority Setting<br />
*Problem Solving<br />
*Process Management<br />
*Technical Learning<br />
*Time Management<br />
*Written Communications<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Family Room Training Project Manager / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
unique to the <strong>Apple</strong> brand.<br />
Training educates and trains the thousands of retail store employees to be experts for our customers. Through our<br />
training programs, they devise and implement strategies that get new employees across the globe up to speed and<br />
ready to go. This team also creates the content and curriculum for training and development, and they support the<br />
operational and logistical requirements for getting new hires to training events.<br />
The Family Room Training Project Manager is responsible for creation, coordination, maintenance and delivery of<br />
Family Room Training globally.<br />
The ideal candidate is passionate about employee training, development and experience to enhance both the team and<br />
customer experience.<br />
Job Responsibilities include:<br />
*Responsible for designing and maintaining training programs for Family Room Team Members (Genius Admin,<br />
Family Room Specialist, Creative, Genius) and includes elements such as competency measures, trainer<br />
qualification, and retraining requirements.<br />
*Maintain current and strategize development of new curricula.<br />
*Work with Human Resources and departmental management to ensure continued alignment between training<br />
program, development plans, and job descriptions.<br />
*Consult with Directors and Manager to determine and coordinate training needs and other training initiatives.<br />
*Direct and assist in the creation of training materials and programs to meet organizational needs and requirements.<br />
*Ensure training needs are met in a timely and high quality manner.<br />
*Develop, deploy, and support Guest Creative and Genius Trainer programs.<br />
*Assign and schedule Trainers to conduct training, mentor Trainers.<br />
*Assist with monitoring the overall performance standards and productivity of Guest Creative and Genius Trainers.<br />
*Helps increase visibility of all Family Room Training programs.<br />
*Helps to manage Guest Creative Trainer budget effectively.<br />
*Provide updates and reports to management as required.<br />
*Remain customer focused and ensure alignment with the Family Room Business.<br />
Essentials Competencies include, but are not limited to:<br />
* Action Oriented<br />
* Command Skills<br />
* Timely Decision Making<br />
* Delegation<br />
* Directing Others<br />
* Informing<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 47
* Innovation Management<br />
* Learning on the Fly<br />
* Listening<br />
* Managing and Measuring Work<br />
* Motivating Others<br />
* Organizing<br />
* Planning<br />
* Priority Setting<br />
* Problem Solving<br />
* Process Management<br />
* Drive for Results<br />
* Sizing Up People<br />
*Standing Alone<br />
* Building Effective Teams<br />
Minimum Qualifications are:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
*Detailed knowledge and proven work experience with Family Room roles.<br />
*Ability to plan activities that meet business-critical milestones.<br />
*Flexibility to adjust to changing requirements and deliverables is required.<br />
*Ability to set strategic direction and leverage resources to implement strategy is required.<br />
*Must be able to prioritize and juggle multiple projects at once and adjust as necessary to support changing training<br />
needs and arrive at improved future processes and results.<br />
*Work with Global <strong>Retail</strong> Training team to help maintain training rooms, technical equipment, training materials and<br />
supplies.<br />
*Prior management experience.<br />
*Outstanding verbal and written communication abilities.<br />
*Strong communication and teamwork skills are required.<br />
*Diligent, self-sufficient and highly productive.<br />
*Exemplary organizational skills and ability to execute on strategic initiatives.<br />
*Will require minimal travel and will be based in Cupertino, CA.<br />
Field Manager / Chicago<br />
The Family Room Field Manager will play an integral part in supporting the growth of <strong>Apple</strong>’s <strong>Retail</strong>’s Genius and<br />
Creative strategy. This person will work primarily with store Genius, Creative, and management teams to ensure<br />
consistency, provide guidance, facilitate training, and offer support.<br />
This manager will also work with the Market Director and Market Leader(s) to create strategies to manage growth<br />
and streamline processes within the region.<br />
The Candidate will demonstrate the ability and willingness to:<br />
• Partner with Market Directors and store team leaders to ensure retail’s ‘Family Room’ strategy is being executed.<br />
• Assess areas of opportunity during store visits and communicate appropriately and honestly.<br />
• Use experience of store processes and systems to recommend strategies and action plans for Family Room teams.<br />
• Identify best practices and utilize leaders in the Family Room to affect future initiatives.<br />
• Translate the Family Room business to all levels of understanding within the store.<br />
• Drive key performance indicators within a region to enhance the customer experience.<br />
• Lead productive meetings focusing on key initiatives.<br />
Minimum qualifications are:<br />
• An in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s Family Room business strategy and components.<br />
• A proven track record in overseeing a successful retail store Family Room business.<br />
• Exceptional analytical and problem solving skills.<br />
• Excellent written and verbal communication skills.<br />
• Demonstrated ability to think globally/creatively, turn information into effective strategies, and drive results.<br />
• Strong leadership skills with an ability to interact with all levels within the organization and express a well thoughtout<br />
point of view.<br />
• Proven track record in providing a high level of service to internal and external customers.<br />
• Ability to create teams and partnerships within the field and corporate organization.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Flexibility to juggle competing priorities and shift focuses as determined by changing needs of the business.<br />
• Position requires up to 80% travel.<br />
• Store Management experience preferred.<br />
Position can be based out of other major metros in the Midwest.<br />
Field Operations Specialist / Santa Clara Valley, California<br />
The Field Operations Specialist embraces the commitment to the operational excellence of inventory management for<br />
<strong>Apple</strong> <strong>Retail</strong> by providing field support for stores and new store openings. The FOS position is approximately 75%<br />
travel and functions include:<br />
Providing training, operations and communications support onsite, via email, phone, and <strong>Apple</strong>’s intranets. (ARW,<br />
iRFL)<br />
Partnering with the RFL teams and the Global Field Operations and Communications Manager to identify “at risk”<br />
stores and providing support to the stores to improve inventory performance.<br />
Being a liaison between RFL and the retail stores in identifying, communicating, and resolving recurring questions<br />
and issues.<br />
Assisting in defining, updating, and maintaining policies and procedures that support inventory management in<br />
<strong>Apple</strong>’s retail stores.<br />
Assist the GFOC manager in creating and maintaining inventory management training curriculums.<br />
Reports To: Manager, Global Field Operations and Communication<br />
Location: Negotiable<br />
The ideal candidate possesses these qualities and skills:<br />
Passionate dedication to the delivery of consistent and unparalleled field support<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Strong knowledge and experience of <strong>Apple</strong> retail operations and communications<br />
Some knowledge and experience managing inventory<br />
Strong knowledge and experience with delivering training curriculums.<br />
Some knowledge and experience writing and editing technical and process communication<br />
Flexibility that enables professional, efficient reaction to directional changes<br />
Excellent written and verbal communication skills<br />
Strong analytical skills and ability to identify and communicate recurring questions and issues<br />
Ability to identify audience and effectively communicate across multiple areas of <strong>Apple</strong> retail<br />
Working knowledge and experience with Adobe Creative Suites applications with an emphasis on PhotoShop and Go<br />
Live<br />
Strong knowledge and experience working with Microsoft office applications (Word, Excel)<br />
Field Visual Manager / Santa Clara Valley<br />
Responsible for all visual merchandising activities within a multiple regions. Evaluates and<br />
reinforces company standards and business initiative. Instrumental in developing visual direction.<br />
Interprets presentation ideas from corporate workbook and recommends selection of display<br />
merchandise based on specific area trends and store inventory. Ensures that visual management at<br />
the store level provides continuous staff training on the company aesthetic standards and<br />
merchandising principles. Ensures that all merchandising directives are implemented.<br />
Responsible for ensuring payroll and expense budgets are managed. Recruits, selects, trains and<br />
develops visual merchandising and management staff. Develops visual support planning at the<br />
regional level.<br />
Requires strong interpersonal and leadership skills. Ability to clearly communicate company<br />
objectives to staff. Strong organizational, planning, prioritizing skills needed. Excellent verbal<br />
and written communications required. Knowledge of art and/or design and a creative background<br />
required.<br />
Bachelors Degree or equivalent experience.<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 49
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Field Visual Merchandising Manager / Santa Clara Valley<br />
This position is responsible for ensuring the implementation of brand visual merchandising presentation for <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>. As a member of the <strong>Apple</strong> <strong>Retail</strong> Visual Merchandising Team, the role will report to the Senior<br />
Manager of Field Visual Merchandising, and work closely with the Corporate Visual Merchandising Team, New<br />
Store Opening Team, Product Merchandising, and other members of the Corporate <strong>Retail</strong> Teams, as well as interface<br />
with other <strong>Apple</strong> functions that contribute to the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
The role’s primary responsibility will be to implement to train, develop and Instruct store teams on maintaining areas<br />
of presentation, and determines standards for same. Responsible for new store visual set-up, and provides ongoing<br />
support and instruction to store managers. Candidate should be able to travel to all geographic store locations as<br />
needed (50 to 60% travel required).<br />
• Work with retail products, planogram manager, new store opening team and store staff for visual merchandise setup<br />
for new store openings.<br />
• Act as liaison between corporate teams and field staff.<br />
• Create, communicate and implement best practices once approved by Sr. Field Visual Manager and appropriate<br />
<strong>Retail</strong> corporate staff.<br />
• Drive collaboration between store staff and corporate teams.<br />
• Required skills include: 5 years retail experience in visual merchandising, both on the operational and creative side.<br />
Skill in graphic or illustrative art a plus, technical aptitude on Mac and/or PC. Must have strong communication<br />
skills and ability to act as liaison with cross-functional teams. Must have professional, positive “can-do” attitude and<br />
high degree of flexibility. Should be creative, detail-orientated, and a team player.<br />
Job Requirements:<br />
• At least 5 years experience in specialty retail store management and visual.<br />
• Good leadership and communications skills<br />
• Ability to travel extensively<br />
• Merchandising skills required<br />
Finance Administrative Support / Santa Clara Valley<br />
Team up with <strong>Apple</strong> <strong>Retail</strong> Finance. <strong>Apple</strong> is one of the most influential technology leaders in the industry. <strong>Apple</strong><br />
<strong>Retail</strong> is one of the fastest growing retailers in the world. The Finance organization makes a positive impact on the<br />
business with a focus on “fueling innovation.” We do this by hiring quality individuals with integrity, personal<br />
accountability, teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of<br />
something big, you will be well served joining our organization.<br />
This Finance Administrative Support position will support a global <strong>Retail</strong> Purchase to Pay team. This position will<br />
work closely with the global <strong>Retail</strong> Business and Shared Service teams. He/she must be detailed orientated with<br />
strong communication and organizational skills.<br />
The specific roles and responsibilities for this position include the following:<br />
Purchase to Pay process - Processing, documenting and filing monthly PO’s and invoices.<br />
Working with global AP teams on invoices and payment queries<br />
Managing invoice submissions each period with business partners and suppliers.<br />
Making vendor set up requests to each geo Accounts Payable group<br />
Maintaing the accuracy of the project database<br />
The ideal candidate possesses the following skills:<br />
Excellent written and verbal communication<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 50
Previous Project Management experience<br />
Commitment to follow-through.<br />
Strong proficiency in Excel.<br />
Precise attention to detail.<br />
Ability to learn technology and systems quickly.<br />
Focus on customer service.<br />
Ability to meet deadlines and multi-task.<br />
Ability to embrace change.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Bachelor’s degree or 1-3 years related experience<br />
• Ability to mange multiple tasks and adapt to a fast-paced and dynamic environment.<br />
• Demonstrated ability to build effective business partnerships.<br />
• Technical aptitude with database management and analysis.<br />
• Proven analytical and creative problem solving skills.<br />
Finance Manager / Santa Clara Valley, California<br />
Responsible for providing all analytical and financial support relating to Revenue and Head Count analysis for the<br />
<strong>Retail</strong> Operations Group. Specific Duties include:<br />
Manage the coordination and consolidation of the store level revenue forecasting and reporting for 100+ retail<br />
locations in 3+ countries for publication and presentation to <strong>Apple</strong> Senior Management.<br />
Manage the coordination and consolidation of all head count forecasting and reporting for 100+ retail locations in 3+<br />
countries for publication and presentation to <strong>Apple</strong> Senior Management.<br />
Work closely with COO of <strong>Retail</strong> Operations to develop reporting structure in order to identify areas of Revenue<br />
Opportunity and Cost Savings.<br />
Work closely with HR, <strong>Retail</strong> Operations and <strong>Apple</strong> Senior Management to develop, track and analyze various store<br />
level incentive plans.<br />
Develop Head Count Models for all new retail locations.<br />
Review and randomly audit Head Count requests.<br />
Maintain and enhance current same store/comp. store reporting and analysis.<br />
Independently develops financial reports and analysis when and where deemed necessary.<br />
Bachelor’s degree required, MBA or CPA strongly preferred, with at least 5 to 7 years of experience in<br />
accounting/finance.<br />
Be an expert at producing complex spreadsheets, writing ad hoc queries, and accessing a variety of complex<br />
databases. Have outstanding analytical skills and be able to apply them to produce innovative reports quickly and<br />
effectively.<br />
Have outstanding written and verbal communication skills.<br />
Preference will be given to applicants with experience in retail organizations.<br />
Finance Manager, Revenue, Margin & Planning Analysis / Santa Clara Valley, California<br />
This an opportunity to join one of the fastest growing retailers in the world. <strong>Apple</strong> is a leader in the development of<br />
retail strategies. We have developed a “50 yard line” portfolio run by the worlds best talent. The candidate will play<br />
an integral role on the Revenue/Margin & Planning Analysis Finance Team providing worldwide financial support to<br />
key business partners in the development and implementation of the businesses strategic and tactical objectives. The<br />
candidate will be responsible for working with cross functional business partners to ensure the operational and<br />
financial goals of the organization are met with regards to Country/Store Level Revenue and Margin results. The<br />
position will be responsible for budget development and implementation as well as play a key roll in analysis and<br />
interpretation focused on improving profitability and productivity.<br />
Responsibilities include:<br />
Manage the coordination and consolidation of all International Revenue forecasting and reporting for 12+ retail<br />
locations in 3+ countries for publication and presentation to <strong>Apple</strong> Senior Management.<br />
Mange and coordinate the expansion effort, relating to Revenue, into all International locations for the <strong>Retail</strong> <strong>Stores</strong>.<br />
Responsible for Margin Forecasting and Analysis for all International locations<br />
Responsible for the preparation of Weekly Forecast Review Reporting for publication and presentation to <strong>Apple</strong><br />
Senior Management.<br />
Assist in the preparation of Yearly Business Planning.<br />
Independently develops financial reports and analysis when and where deemed necessary.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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The candidate must demonstrate the ability and willingness to:<br />
Discuss tough topics.<br />
Articulate positions.<br />
Think creatively to find solutions.<br />
Qualifications:<br />
Bachelor’s degree required, MBA or CPA strongly preferred, with at least 5 to 7 years of experience in<br />
accounting/finance.<br />
Be an expert at producing complex spreadsheets, writing ad hoc queries, and accessing a variety of complex<br />
databases. Have outstanding analytical skills and be able to apply them to produce innovative reports quickly and<br />
effectively.<br />
Have outstanding written and verbal communication skills.<br />
Preference will be given to applicants with experience in retail organizations.<br />
Financial Analyst, <strong>Retail</strong> Operations / Santa Clara Valley<br />
Are you ready to join one of the fastest growing retailers in the world? In just over six years, <strong>Apple</strong> has opened over<br />
200 stores located in the best retail venues around the world.<br />
This influential financial analyst position will play an integral role on the <strong>Retail</strong> Store Operations Finance team. The<br />
individual will be responsible for strategic staffing analysis, and will report on store level performance for <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong> worldwide. Additionally, this position plays a vital role in maintaining the partnership between finance<br />
and the field.<br />
Responsibilities include:<br />
• Staffing and productivity analysis<br />
• Store reporting for <strong>Apple</strong> <strong>Stores</strong> worldwide<br />
• Head count forecasting<br />
• Month-end accruals and re-classes<br />
Qualifications:<br />
• Bachelor’s Degree in Finance, Accounting or relevant field<br />
• 1-3 years experience in Finance, Accounting or relevant field<br />
• Excellent oral and written communication skills<br />
• Technical aptitude with database management and analysis, Filemaker a plus<br />
• Proven analytical and creative problem solving skills<br />
• Demonstrated ability to build effective business partnerships<br />
• Ability to meet deadlines in a fast-paced and dynamic environment<br />
• Advanced working knowledge of Microsoft Excel<br />
Financial Analyst, <strong>Retail</strong> Store Operations / Santa Clara Valley<br />
This is an opportunity to join one of the fastest growing retailers in the world. In just over six years, <strong>Apple</strong> has<br />
opened over 200 stores located in the best retail venues around the world. For the foreseeable future, <strong>Apple</strong> plans to<br />
further expand the retail store fleet at a measured pace.<br />
In this unique role on the Store Operations Finance team, this individual will not only play an integral role in<br />
supporting each of <strong>Apple</strong>’s <strong>Retail</strong> stores but will also support the <strong>Retail</strong> business partners at the Corporate level.<br />
Major responsibilities include:<br />
• Provide financial support to over 20 <strong>Retail</strong> Corporate Cost Centers. Specific tasks include<br />
- Perform month-end close procedures<br />
- Analyze actual spend versus forecast and plan<br />
- Provide detailed management reporting and analysis<br />
- Forecast and develop annual plan<br />
• Assist with quarterly sales and units forecasts for each of the <strong>Retail</strong> stores<br />
• Provide reporting and insightful analysis on Education sales within the <strong>Retail</strong> stores<br />
• Provide sales adjustment/discount reporting and analysis<br />
• Ensure all Sarbanes Oxley procedures are followed and updated as business conditions change<br />
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• Provide tax exempt reporting and analysis<br />
• Identify opportunities for further analysis of the business<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
• Bachelor’s Degree in Finance, Accounting, or relevant field<br />
• Minimum of 1 - 3 years experience in Finance, Accounting, or relevant field<br />
• Excellent oral and written communication skills<br />
• Proven analytical and creative problem solving skills<br />
• Demonstrated ability to build effective business partnerships<br />
• Ability to meet deadlines in a fast-paced and dynamic environment<br />
• Strong knowledge of Excel is required. Experience in SAP, Filemaker, and/or Hyperion Pillar a plus<br />
Financial Anlayst, World-Wide <strong>Retail</strong> Finance / Santa Clara Valley<br />
Team up with <strong>Apple</strong>, one of the most influential technology leaders in the industry. Join the <strong>Apple</strong> Finance<br />
organization and make a positive impact on a company that is known for its impressive lineup of products, including<br />
Mac, iPod, iPhone, iTunes, and iLife. Finance is about “fueling innovation.” We do this by hiring quality individuals<br />
with integrity, personal accountability, teamwork, excellence, and proactive thinking. If you exemplify our values<br />
and want to be part of something big, contact us today.<br />
As a Financial Analyst and part of the WW <strong>Retail</strong> Finance forecast and planning team, you will own the <strong>Apple</strong>branded<br />
unit forecast for over 250 stores in the best retail locations around the world. You will be responsible for<br />
understanding product and country seasonality and leveraging that information to come up with an accurate and<br />
thoughtful forecast.<br />
The weekly forecast process consists of a review of the current quarter forecast by week, by part, by country<br />
including the following:<br />
- Explanation of actual to forecast variances for the week just ended<br />
- Revision of the To Go forecast based on trends and future expectations<br />
- Identification of any risk and opportunity to the current forecast<br />
- Presentation of the forecast to the senior vice president of retail and his leadership team<br />
- Loading the forecast into the system<br />
- Partnering with the revenue/margin forecast team to explain any unit changes that could affect their forecast<br />
- Additional ad hoc analysis to support the forecast and other business needs<br />
You will meet weekly with the WW <strong>Retail</strong> merchant team to gather country-specific information and the WW <strong>Retail</strong><br />
Fulfillment Logistics team to discuss the current forecast and any associated risks and opportunities to ensure store<br />
inventory is adequate for forecasted sales. You will also work with many cross-functional business partners including<br />
Product Marketing, Operations and <strong>Apple</strong> Corporate teams.<br />
In addition to managing the current quarter forecast, you will be responsible for forecasting future quarters as<br />
required.<br />
The candidate must demonstrate the ability and willingness to:<br />
- Think analytically<br />
- Understand the business<br />
- Communicate effectively<br />
- Partner and influence<br />
- Bachelor’s Degree in a relevant field, with strong academic performance<br />
- 5+ years of corporate finance experience, or related forecast/planning experience<br />
- Proven track record of forecasting with a high degree of accuracy<br />
- Demonstrated ability to gather and analyze large amounts of data at a macro and micro level<br />
- Professional experience that includes presenting a point of view directly to executives<br />
- High degree of proficiency in Excel required, experience with enterprise software systems (SAP, SQL) strongly<br />
preferred<br />
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Financial Planning & Reporting Analyst / Santa Clara Valley<br />
Be a key player in our retail revolution. Help architect our future. Get ready for your perfect job, one that encourages<br />
you to think strategically yet stay connected to our customers. Work with stores from Paris, to San Francisco to<br />
Shanghai and help share the <strong>Apple</strong> experience with almost six million visitors a week. Be part of the world’s most<br />
successful global retailer.<br />
Based in Cupertino, the Financial Planning & Reporting team serves as the hub of financial data from which the<br />
worldwide management team relies to make informed business decisions. From global economic fluctuations down<br />
to single account level reconciliations, this team has the unique ability to participate in all aspects of the business.<br />
The team utilizes this insight to provide worldwide business partners with innovative analysis and financial<br />
forethought while also ensuring absolute integrity of controls.<br />
Primary responsibilities include:<br />
Provide foundational support, critical to sustaining the success of our business<br />
Create ongoing periodic reporting, inclusive of analytical analysis<br />
Monitor financial performance, highlight trends across key performance indicators and analyze anomalies to identify<br />
root causation<br />
Maintain General Ledger, Cost Center hierarchy, and data access controls<br />
Assist in ensuring accurate and consistent internal controls are in place, documented and tested<br />
Serve as primary liaison with the technical accounting organization for all <strong>Retail</strong> specific accounting matters<br />
Coordinate with the <strong>Apple</strong> shared service centers in Austin, Cork and Singapore and with the global <strong>Apple</strong> Finance<br />
teams that provide accounting and transaction support to our stores<br />
Assist in driving continual process improvements across our planning, reporting, and control processes<br />
Ideal candidates will:<br />
Be equipped with prior experience in a financial reporting and/or audit environment<br />
Have a Master’s degree with a focus in Accounting or Finance<br />
Bring a drive for success and a passion for growth and development<br />
Maintain the highest level of accuracy and precision; highly organized<br />
Want to make a difference in your life and work<br />
Fixturing & Display Production Manager / Santa Clara Valley<br />
Job description<br />
The Fixturing & Display Production Manager within <strong>Apple</strong>’s Graphic Design / Marcom group provides strong<br />
project management skills and purchasing expertise to maintain quality, schedules and budgets for various 3D<br />
projects. The range of work includes complex displays, visual merchandising fixtures, and furniture for <strong>Apple</strong>’s<br />
domestic and international and retail partners.<br />
Candidate must have extensive experience developing, engineering, prototyping and purchasing various in-store<br />
fixturing solutions such as endcaps, inline displays, and customized tables, as well as the cladding of existing retailer<br />
fixtures. This position will support the global business needs for a wide variety of store environments and footprints<br />
across <strong>Apple</strong>’s Channel partners (e.g. Target, Best Buy, Fnac, etc.).<br />
Additional responsibilities include:<br />
• partner closely from concept to delivery with 3D Designers, Producers, Procurement, and Print Production to plan<br />
for, prototype, manage, and deliver displays and fixturing projects built from various combinations of wood, acrylic,<br />
metal, and graphics.<br />
• oversee and manage the development, prototyping, and manufacturing of 3D materials and ensure that the<br />
execution matches <strong>Apple</strong>’s high global standards and consistency requirements.<br />
• schedule manufacturing, maintain deadlines, and communicate any obstacles that would prevent delivering and<br />
installing fixtures on schedule.<br />
• initiate purchase order requests for newly approved projects; adhere to production budgets and alert team of<br />
changes.<br />
• document the fabrication standards and installation processes for all materials produced.<br />
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• work closely with Corporate Procurement to establish direct relationships with key international suppliers and<br />
negotiate best quality and value; research vendors, new processes, substrates, and manufacturing techniques in order<br />
to achieve maximum value and innovation.<br />
• work closely with 3D Design and Sales partners to ensure that manufacturing and installations are carried out<br />
according to spec.<br />
• review and approving final supplier invoices .<br />
• track, organize, and manage the build and installation details for <strong>Apple</strong>’s 3D Channel projects.<br />
This position is based in Cupertino, but candidate must be willing to travel internationally and domestically for<br />
periods of up to 10 days at a time. Requires BA or BS degree and 10 years minimum of retail fixturing experience<br />
(preferably with electronic products) in an agency or in-house corporate graphic design department .Familiarity with<br />
Solidworks or other similar modeling tools is preferred. Must possess a strong eye for construction details and be<br />
proactive, highly organized, comfortable under pressure, and able to work effectively as both a team member and<br />
quality control manager. Experience approving color for offset printed and digitally imaged graphics is a plus.<br />
Fulfillment & Logistics Manager / Bunnik (NL) and Sacramento (Calif.)<br />
Manages a team of professionals responsible for all aspects of product fulfillment and inventory control for the<br />
European <strong>Retail</strong> <strong>Stores</strong>. Primary responsibility is to maintain 100% in stocks while managing within a low days of<br />
supply inventory model.<br />
Specific functions include:<br />
In stock management<br />
Inventory investment / days of supply<br />
Support of key merchandising objectives<br />
In-bound freight management<br />
Cycle count and physical inventory processes<br />
Returns<br />
Scrap and expensing<br />
Customer support to the stores<br />
Prior experience in the planning, analysis and execution of an inventory fulfillment model, preferably in a retail<br />
environment, exceeding $50M annually<br />
Prior experience with inventory control programs, preferably in a multi-site, high volume environment<br />
Strong knowledge of logistics inclusive of distribution and transportation<br />
Excellent communication skills, both written and verbal<br />
Prior experience in people management, preferably in a multi-function environment, inclusive of hiring, training and<br />
coaching.<br />
Prior experience in working with senior / executive management on a day to day basis.<br />
Prior experience in budget and financial management.<br />
BA or MBA Degree with 8 – 10 years business experience<br />
Fulfillment Project Manager / Sacramento, CA<br />
Primary responsibility is to aggressively drive and manage system and process projects for RFL in a region, as well<br />
as coordinating system activities for that region.<br />
Provides project leadership and daily management through the end to end project life cycle for system and process<br />
projects.<br />
Develops project scope, objectives, assumptions, and cost benefit analysis<br />
Secures cross-functional resources<br />
Develops business project plans/schedules<br />
Develops and mailtains issues logs to ensure accountability for the resolution of key issues<br />
Develops and obtains approval on detailed business requirements<br />
Develops and coordinates execution of detailed user acceptance scripts<br />
Develops and executes training plan<br />
Develops risk management and contingency plans<br />
Communicates project status on a regular basis<br />
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<strong>Inc</strong>orporates <strong>Apple</strong>’s best practices for Project Management to ensure consistent delivery of a quality project<br />
Fosters a strong relationship with cross-functional organizations<br />
Acts as RFL team liaison with IS&T<br />
Collaborates with other project managers to drive system and process integration across projects<br />
Experience using SAP and/or SAP <strong>Retail</strong><br />
Strong background in system implementation project management<br />
Excellent process development skills<br />
Excellent communication and presentation skills<br />
Good leadership skills<br />
Strong problem resolution skills; uses creativity to develop solutions<br />
Strong business knowledge spanning retail, planning, replenishment, order management, transportation and logistics<br />
Ability to drive change across the organization<br />
BA/BS with 5 to 6 years of business experience<br />
Genius Bar Program Readiness Manager / Santa Clara Valley, California<br />
Worldwide RFL Service Operations / The Program Readiness Manager is responsible for leading and participating in<br />
all new product and <strong>Apple</strong>Care program readiness functions for the Worldwide RFL Service Operations team to<br />
ensure full retail channel readiness.<br />
Primary representative of RFL Service in all new product and program readiness meetings. Has ultimate<br />
responsibility for ensuring all aspects of a new product and program introduction for the <strong>Retail</strong> service channel.<br />
Leads and coordinates all readiness tasks with team and corporate partners, including new tools, facilities, procedures<br />
and communication needs.<br />
Uses negotiation skills to influence aspects of service readiness to meet <strong>Retail</strong> business goals and objectives<br />
Coordinates Genius Room functional design with <strong>Retail</strong> Development team, including blueprint and technical<br />
specifications review<br />
Provides direct <strong>Retail</strong> field support through phone and email channels<br />
Leads <strong>Retail</strong>-Engineering coordination to identify and resolve service quality issues emerging from the <strong>Retail</strong> service<br />
channel<br />
Develops and maintains New Store Opening Service planograms<br />
Develops and maintains <strong>Retail</strong> Repair Tool kit<br />
Creates and maintains key business reports for management review<br />
Contributes to the fulfillment of team projects and organizational objectives.<br />
Required Skills and knowledge<br />
Strong organization skill<br />
Ability to coordinate group projects and complex timelines.<br />
Ability to conduct group meetings and cross functional meetings.<br />
Good analytical skills and attention to detail.<br />
Leads programs of complex scope.<br />
Serves as a team member on team related projects as required.<br />
Demonstrable written and oral communications skills<br />
Working knowledge of <strong>Apple</strong>Care, RFL , and <strong>Retail</strong> systems, technologies, and procedures.<br />
Normally receives no instruction on routine work, general instructions on new<br />
Works under limited supervision.<br />
Bachelor’s degree + 2-3 years related work experience or 5-7 years related work experience<br />
Strong technical expertise in full assortment of <strong>Apple</strong> products<br />
Working knowledge of Excel, Keynote, Word and Pages software applications<br />
Expert knowledge of <strong>Retail</strong> PeopleSoft application<br />
Global Payments Coordinator / Santa Clara Valley<br />
Job description<br />
This is an opportunity to join one of the fastest growing retailers in the world. In just over six years, <strong>Apple</strong> has<br />
opened more than 250 stores located in the best retail venues around the world.<br />
As a Store Preservation Finance Payments Coordinator, the candidate will play an integral role on the Real Estate<br />
Finance team. The Preservation Finance team directly supports the <strong>Apple</strong> <strong>Retail</strong> Preservation team, which is<br />
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responsible for the preservation of our stores worldwide. The Payments Coordinator will support the team’s portfolio<br />
of programs and interact with both external vendors and internal business partners.<br />
Responsibilities <strong>Inc</strong>lude:<br />
Day-to-day store preservation finance payments include janitorial, cleaning and maintenance for our worldwide fleet<br />
of retail stores. The preservation finance payment process includes:<br />
* Serve as the liaison between Austin A/P, Preservation team, and external vendors<br />
* Facilitate multiple currency payment transactions for a global set of vendors<br />
* Ensure costs are in compliance with established budgets and other authorizations<br />
* Foster strong vendor relationships to ensure prompt and proper payment<br />
* Understand <strong>Apple</strong>’s finance policies to appropriately account for expenditures<br />
* Provide meaningful reporting of payment activity, as needed<br />
* Partner with the <strong>Apple</strong> cross-functional teams worldwide to improve payment process<br />
* Initiate purchase requests for Preservation team and coordinate approval with procurement, preservation team and<br />
finance<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
Education/Experience:<br />
• High School diploma required (college degree preferred)<br />
• 3+ years of high-volume accounts payable experience required (international experience strongly preferred)<br />
• Experience with Microsoft Excel and enterprise software systems (e.g., SAP) required<br />
• Highly motivated and organized individual<br />
• Excellent customer service skills<br />
• Accuracy and attention to detail critical<br />
• Strong written and oral communication skills<br />
Hardware Accessory Merchant / London<br />
The Hardware Accessory Merchant will be responsible for product selection, pricing, promotion and profitability for<br />
various hardware accessory categories in the European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Be an integral member of the small, developing and dedicated team as we expand our business across the UK and<br />
bring stores to continental Europe. Work closely with a cross-functional, worldwide group to implement creative new<br />
retail strategies. If you are passionate about technology, focused on profitability, flexible and entrepreneurial, you<br />
can make an immediate impact. The position reports to the Senior Merchandising Manager of European <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>.<br />
Specific Responsibilities:<br />
• Product Management of various <strong>Apple</strong> & non-<strong>Apple</strong> branded product categories.<br />
• Responsible for product selection and assortment decisions<br />
• Drive sales through in-store product positioning, sales analysis and select promotions<br />
• Responsible for setting product pricing through margin analysis and competitive reseller research<br />
• Drive category margin improvement through sales analysis<br />
• Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
• Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
• Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
• Able to develop relationships with business partners at all levels including Senior Management<br />
• Other duties as assigned<br />
Skills and Requirements:<br />
• BA/BSc required, MBA preferred<br />
• 5+ years prior Purchasing/Commercial experience<br />
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• Skilled vendor relationship manager with extensive front and back-end negotiation experience<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• Pan European commercial experience will be beneficial to the role<br />
• Project management and process improvement experience<br />
• Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
• Excellent verbal and written communication skills<br />
• Excellent time management, multi-tasking and organisational skills<br />
• Ability to work independently and as part of team<br />
• 15% travel<br />
• Strong data analysis skills, with Excel proficiency<br />
• Multiple European language fluency preferred<br />
Hardware Merchandising Manager / London-Regent Street, Greater London<br />
Millions of customers visit the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> each quarter looking for cool stuff to enhance their digital life. Be<br />
the person who puts it there. The Hardware Merchandising Manager will be responsible for product selection,<br />
placement, pricing and promotion for hardware and iPod accessory categories in the European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Be an integral member of the small, dedicated team as we expand our business in the UK and bring stores to<br />
continental Europe. Work closely with a cross-functional, worldwide team to implement creative new retail<br />
strategies. If you are passionate about technology, focused on profitability, flexible and entrepreneurial, you can<br />
make an immediate impact. The position reports to Senior Merchandising Manager of European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Specific Responsibilities:<br />
Management of all audio categories including speakers, headphones, iPod cases, iPod connectivity and iPod in-car<br />
solutions<br />
Management of various non-audio hardware categories including cases, connectivity, portable accessories, and input<br />
devices<br />
Responsible for vendor relationship management, product selection, pricing negotiation and marketing program<br />
(MDF) decisions<br />
Develop, negotiate and implement back-end MDF, accrual programmes and placement commitments with key<br />
partners<br />
Responsible for product life cycle management from product launch and initial forecasting to end-of-life disposition<br />
Drive sales through in-store product positioning, sales analysis and select promotions<br />
Responsible for setting product pricing through margin analysis and competitive reseller research<br />
Maximize category margin through product selection, sales review and front and back-end cost negotiation<br />
Drive systematic improvement of current merchandising processes<br />
Develop productive relationships with key business partners, including external vendor representatives, store<br />
operations and communication, fulfillment and logistics, worldwide <strong>Retail</strong> merchants, Online Store merchants, store<br />
managers, and in-store merchandising specialists<br />
Work independently with all levels within the <strong>Apple</strong> and vendor organizations from individual contributors to the<br />
most senior executives<br />
Thrive in an ambiguous and fast-paced sales environment and operate simultaneously at both strategic and tactical<br />
levels<br />
Other duties as assigned<br />
Skills and Requirements:<br />
Educated to degree level, in related field<br />
5+ years prior related experience<br />
Skilled vendor relationship manager with extensive front- and back-end negotiation experience<br />
Project management and process improvement experience<br />
Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
High energy, hard working, flexible personality with strong desire to succeed in team environment<br />
Excellent verbal and written communication skills<br />
Excellent time management, multi-tasking and organizational skills<br />
Ability to work independently and as part of team<br />
Up to 15% travel<br />
Strong data analysis skills, with Excel proficiency<br />
Multiple European language fluency preferred<br />
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Head of Renovations & Special Projects / Santa Clara Valley, California<br />
Role: Create & oversee a new group dedicated to store renovations, remodels, store replacements and all special<br />
projects within existing store base.<br />
Responsibilities:<br />
Store remodel and replacement program; 15 to 20 U.S. stores/year<br />
Standardized communication structure and process<br />
Realize enhancements to all facets of existing store base<br />
Coordinate requests and ideas from internal partners<br />
RFP’s and contracts for external vendors<br />
Program budget and forecasting<br />
Renovations and Special Projects staff<br />
Character: Energetic, innovative, fun, flexible, humble, dedicated, communicator<br />
Piers:<br />
U.S./Canada Development Director<br />
InternationałHigh Profile Development Director<br />
Head of <strong>Retail</strong> Design<br />
Development Internal Operations Manager<br />
Finance Senior Manager<br />
Direct Reports:<br />
One to two development managers<br />
One coordinator<br />
Reports to Vice President, <strong>Retail</strong> Development<br />
Location: Local to Cupertino required; travel approx 40% of time<br />
Requirements:<br />
Minimum of bachelor degree<br />
<strong>Retail</strong> experience of 5 years in store development or construction<br />
Proven experience overseeing team of architects/contractors/vendors<br />
Proven experience in fast implementation, multiple project role<br />
Experience creating proposal requests and negotiating contracts<br />
Preferences (not in any order):<br />
Luxury/high-end or innovative retail brand experience<br />
Foreign language skills<br />
Experience in Europe & Asia<br />
Head of <strong>Retail</strong> Design / Santa Clara Valley, California<br />
Role: Oversee internal design managers and external design partners to achieve innovative world-class design ideas<br />
and solutions for the <strong>Apple</strong> <strong>Retail</strong> stores<br />
Responsibilities:<br />
New store design concepts<br />
Store design standards<br />
Designer/Architect/Engineer vendor relationships<br />
Designer/Architect/Engineer RFP;s and contracts<br />
Group budget and forecasts<br />
<strong>Retail</strong> design staff<br />
Character: Energetic, innovative, fun, flexible, humble, dedicated, communicator<br />
Location: Required local to Cupertino office; travel approx 10% of time<br />
Piers:<br />
U.S./Canada Development Director<br />
InternationałHigh Profile Development Director<br />
RemodełSpecial Projects Senior Manager<br />
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Development Internal Operations Manager<br />
Finance Senior Manager<br />
Direct Reports:<br />
Three design managers<br />
One coordinator<br />
Two interns<br />
Dotted-line Reports:<br />
Finance analyst<br />
Reports to Vice President, <strong>Retail</strong> Development<br />
Requirements:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Minimum of bachelor degree in architecture or design<br />
<strong>Retail</strong> experience of 10 years with design/architect/client firm<br />
U.S. & International retail roll-out experience<br />
Overseeing team of architects and internal design managers<br />
Experience creating proposal requests and negotiating contracts<br />
Preferences (not in any order):<br />
Associate or Partner level achieved in design or architectural firm<br />
Luxury/high-end or innovative retail brand experience<br />
Foreign language skills<br />
Experience in Europe & Asia<br />
HR Associate Store Manager / New York - SoHo<br />
This position reports directly to the General Manager of the flagship <strong>Apple</strong> store and supports the Human resources<br />
needs (including, but not limited to employee relations, recruiting, interviewing, training) in the <strong>Apple</strong> <strong>Retail</strong> store.<br />
Primary responsibilities include: administering human resources support for the <strong>Apple</strong> store. This may include<br />
dealing with employee relations issues, sourcing, recruiting and interviewing qualified store team members,<br />
conducting hiring seminars, on boarding new store employees, administering employee surveys, delivering<br />
management development training classes. Works closely with members of the corporate HR and staffing teams.<br />
Additional responsibilities will include general administrative tasks, scheduling complex activities such as meetings,<br />
travel, conferences, employee events, special projects, and be able to seek creative solutions to issues or problems in<br />
a fast paced store environment.<br />
Develops customized communications, materials, and databases. Develops and implements the roll out strategy.<br />
Conducts training for store teams on program content and process.<br />
Ensures deadlines are met; provides logistical and administrative support to ensure all store HR needs are met.<br />
Anticipates potential problems and works proactively to provide and implement solutions to a wide range of issues,<br />
some with cross functional aspects.<br />
Compiles data and conducts analysis to interpret data; prepares presentations and presents the information to HR<br />
team and senior management.<br />
Provides information to all levels within the organization; routinely works with and negotiates with peers,<br />
management, and sr. management in various functions. Utilizes internal and external resources for project<br />
completion.<br />
Education/Experience: BS degree in Business or related degree or equivalent, plus 2-3 years of related experience.<br />
Human Resources Leader / Chicago<br />
An immediate, full time opportunity exists for a Human Resources Leader, based in Chicago. This position reports<br />
directly to a Sr. Human Resources Manager, and is a key business partner to our market leadership teams. As a<br />
Human Resources Leader, you will provide senior level generalist support for the Great Plains markets through<br />
consultative partnership with the Market Director and their leadership teams, ensuring that policies and procedures<br />
are understood and applied fairly and consistently, all while serving as a valuable HR partner. Human Resources<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Leaders also work with field leadership to build an internal talent pipeline by supporting the creation of enriching<br />
career experiences, and through the facilitation of leadership development training.<br />
Primary Responsibilities:<br />
· Develop all levels of management, with special emphasis on Market and Store leaders. Support the facilitation of<br />
leadership development programs with an emphasis of topics to include: Learning Agility, Coaching and Discipline,<br />
Competency Assessment, Managerial Courage, Situational Leadership and others.<br />
· Provide direction, counseling and hands-on support as needed to market and store leadership on HR specific<br />
issues/problems such as Employee Relations, Harassment, Disciplinary Counseling, HR Compliance, etc..<br />
· Maintain knowledge of current human resource and benefit trends, laws, governmental compliance and company<br />
policies.<br />
· Conduct investigations related to specific issues initiated from the Ethics Hotline and other contacts in the<br />
Corporate Human Resources Department.<br />
· Tracking of key information/reports pertaining to: succession planning, turnover trends, market compensation data<br />
and employee relation issues.<br />
Other Responsibilities:<br />
· Provide support and guidance to market leadership with regard to strategic management changes and succession<br />
planning.<br />
· Coordinate annual merit and employee evaluation process with direction from the Senior Human Resources<br />
Manager and Director of HR, <strong>Retail</strong> <strong>Stores</strong>.<br />
· Provide support for new store growth as it relates to store staffing and leadership development.<br />
Minimum Requirements<br />
· Preference will be given to those with HR experience at a generalist level in a retail or service industry<br />
environment.<br />
· Frequent overnight travel required.<br />
· Bachelor’s degree and 7 yrs related HR management experience is preferred.<br />
· Demonstrated knowledge of employment law (federal and state), OD, facilitation techniques and recruiting<br />
practices.<br />
Human Resources Manager / Santa Clara Valley<br />
We’re seeking a Human Resources Manager to support <strong>Apple</strong>’s <strong>Retail</strong> corporate organization and deliver the full<br />
spectrum of HR support. The successful candidate will combine outstanding relationship skills and analytical<br />
abilities with a passion for enabling our people to exceed their potential. We also look for people who can build<br />
creative programs and products that can help our teams deliver more effectively. This HRM will work closely across<br />
key HR areas. He or she will rely on core skills such as coaching, influencing, facilitation, communication, process<br />
development and critical thinking. We look for high-energy, thoughtful professionals who can work at both granular,<br />
tactical, and big-picture. Specific responsibilities include:<br />
Organizational Development: Consult and influence managers to maximize organizational effectiveness. Must be<br />
able to identify opportunities for change.<br />
Talent and Performance Management: Advise managers and employees on issues such as identifying performance<br />
improvement, identifying key talent and succession planning.<br />
Employee Relations: Primary point person on all ER issues, including manager/employee issues, policies and<br />
procedures, investigations, terminations and reorganizations.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Training and Development: Work closely with corporate Training program to design, secure and deliver appropriate<br />
training to the organization. Must have outstanding presentation skills and be comfortable at the front of the room.<br />
Compensation and Benefits: Execute Corporate comp and benefits programs, including annual compensation review,<br />
salary surveys and retention plans. Partner with Corporate functions to assist with leave management, disabilities and<br />
Worker’s Compensation.<br />
Staffing: Act as liaison between corporate Staffing team and the business.<br />
HR Metrics: Track and report key metrics to business leaders. Must be familiar with metrics and be able to analyze<br />
and present confidently.<br />
Required Skills:<br />
Bachelor’s degree and 3-5 years of client facing HR management experience is preferred.<br />
Demonstrated knowledge of employment law (federal and state), OD, facilitation techniques and recruiting practices.<br />
Preference will be given to those with HR experience in a retail or service industry environment.<br />
Some domestic and international travel required.<br />
Human Resources Manager, European <strong>Stores</strong> / London<br />
This role has two critical objectives;<br />
1) To ensure that all HR initiatives and processes are successfully introduced into our stores in Switzerland, Germany<br />
and Italy<br />
2) To ensure all a positive employee engagement climate exists in all our stores and we have excellent levels of<br />
motivation and commitment<br />
Specific responsibilities:<br />
1) To ensure the People Managers have a full understanding of their responsibilities and are fully trained<br />
2) To work with the Store and People Managers to ensure store climate is positive and productive, re-enforcing<br />
<strong>Apple</strong> credo and culture<br />
3) To resolve Employee Relations matters, ensuring all legal requirements are met and delivered in alignment with<br />
<strong>Apple</strong> strategies, partnering with relevant local law firms<br />
4)To coach Managers on good ER practice, maintaining balance between local practices, legislation and <strong>Apple</strong><br />
culture<br />
5) To ensure all <strong>Apple</strong> and <strong>Retail</strong> HR processes are understood and implemented at all times, for example, the Merit<br />
Review process.<br />
6) To provide information on HR policies and procedures for new markets, partnering at all times with key business<br />
partners.<br />
7) To deliver training on Leadership, including Lominger, coaching, Myers Briggs, policy changes and so on.<br />
8) To ensure comprehensive on-boarding is followed in all European stores<br />
9) To become familiar with EU Legislation, case and best practice, incorporating changes in legislation into policy as<br />
necessary<br />
10) To build network of information resources in each country, internally and externally<br />
11) To develop and maintain HR<strong>Web</strong> for new countries<br />
12) To partner with Store based recourses to create and develop shared best practices13)<br />
To be involved with HR projects as required<br />
At least 5 year’s relevant HR experience<br />
Ability to lead in complex ER situations<br />
One or two European languages in addition to English<br />
Be prepared to travel between 5 to 10 days per month<br />
Action Oriented<br />
Dealing with Ambiguity<br />
Approachability<br />
Comfort around Higher Management<br />
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Composure<br />
Customer Focus<br />
Decision Quality<br />
Learning on the Fly<br />
Listening<br />
Organising<br />
Sizing up People<br />
Written Communications<br />
Organisational Positioning skills<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
In-Bound Logistics Specialist / Sacramento, California<br />
Responsible for providing daily operational support for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Resolves problems such as<br />
misshipments, lost shipments, damaged product while managing in-transit inventory to the 99+ US <strong>Retail</strong> <strong>Stores</strong>.<br />
Works independently to be proactive, innovative and creative in problem resolution and prevention. Demonstrates<br />
confidence and poise when dealing with the customers, which are <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and their management.<br />
Excellent verbal, written and presentation skills necessary.<br />
Resolves customer’s complex technical and complex non-technical operations, service and support problems via<br />
phone and e-mail. Makes judgment calls on customer issues with little or no guidance. Escalates issues out the<br />
department when the assistance of other organizations is required to resolve issues. Follows up on the issue until<br />
closure.<br />
Authorizes the disbursement of goods and services within established guidelines.<br />
Works daily within SAP managing, PO changes, ASN changes and management of credit/debit bars.<br />
Provide advisory service to <strong>Retail</strong> <strong>Stores</strong> and the <strong>Retail</strong> Fulfillment Team in regards to international and domestic<br />
shipment tracking, expediting, and managing receiving exceptions.<br />
The individual must have the ability to quantify information in a manageable format and a good understanding of<br />
Excel navigation and data presentation.<br />
Assist in management key critical metrics that will be utilized weekly, monthly and quarterly in the evaluation of<br />
business conditions and out of bound conditions.<br />
Recommends process to streamline the department operations. Works on department projects involving difficult<br />
customer issues and department improvements. Identifies emerging issues and anticipates future problems.<br />
This position also requires a great deal of flexibility. The ability to work in different areas within the <strong>Retail</strong><br />
Fulfillment and Logistic team in order to support and achieve its goals.<br />
This position is required to maintain a high level of detail, must me organized, be analytical and be good at working<br />
with numbers.<br />
A solid understanding of Inventory Control Processes or the willingness to learn all processes related to shipping,<br />
receiving, cycle counts and RMA processing.<br />
In-Store HR Manager / Various<br />
This position reports directly to a Human Resources Leader, and is a key business partner to our store leadership<br />
team. As an In-Store HRM, you will provide generalist support through consultative partnership with the store leader<br />
and their leadership teams, ensuring that policies and procedures are understood and applied fairly and consistently,<br />
all while serving as a valuable HR partner. In-Store HRMs also work with store leadership to build an internal talent<br />
pipeline by supporting the creation of enriching career experiences, and through the facilitation of leadership<br />
development training.<br />
Primary Responsibilities:<br />
• Champion the store employee experience by monitoring trends and influencing leadership teams in response to<br />
employee feedback.<br />
• Ensure sustained organizational effectiveness by implementing HR solutions and systems in response to changing<br />
organizational strategies and priorities.<br />
• Develop store leadership’s ability to engage with employees and manage HR situations.<br />
• Act as the first point of contact for all employee inquiries.<br />
• Create an on-boarding and succession strategy in partnership with store and market leadership.<br />
• Work closely with the Training and Development Teams to facilitate relevant training programs for associate onboarding<br />
and support in this effort within your market.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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• Manage the education of HR policies, benefits and practices with the store team.<br />
• Oversee the Exit Interview process and track trends for retention.<br />
• Manage the performance management and annual review processes.<br />
• Use employee data to create reports for HR and business purposes.<br />
• Oversee the store attendance and time worked policy and ensure regular audit of process.<br />
• Conduct regular check-ins and touch bases with team members in all roles to understand store climate and provide<br />
feedback to leadership partners.<br />
• Handle escalation on all disciplinary action, employee investigations, and terminations.<br />
• Oversee the upkeep of confidential documents: employee files, management files related to HR matters, and<br />
requisition files.<br />
• Maintain knowledge of current HR and Benefit trends, laws, governmental compliance and company policy, and<br />
educate store teams as needed.<br />
• Work closely with peer group to continuously develop, improve and share best practices.<br />
• Supervise at least one (1) HR team member to support with the daily HR functions within the building.<br />
Other Responsibilities:<br />
• Provide support and guidance to store leadership with regard to succession planning.<br />
• Manage the in-store performance review process and drive timelines for completion of assessments and delivery to<br />
employees.<br />
• Provide support for store leadership development.<br />
• A Bachelors Degree and/or professional certification in this field is preferred but not required.<br />
• Understanding or experience in a customer service environment is preferred but not required.<br />
• Preference will be given to candidates with 5+ years of progressive human resources generalist experience in a<br />
retail environment, with an emphasis on employee relations and staffing.<br />
Information Systems Engineer I / Beijin, China<br />
Primary Responsibilities (in the office):<br />
* Responsible for all aspects related to <strong>Retail</strong> Systems hardware and software for new store openings and retrofits.<br />
This includes procurement, receiving, storage, configuration, packing and shipping, serial number tracking, and<br />
supervising the repair process for all hardware<br />
* Coordinating travel with other teams and vendors, and gathering any store-specific IS&T related information.<br />
* Ensure effective and timely store systems support for all existing stores. This includes 1st or 2nd level phone<br />
support for all <strong>Retail</strong> Systems hardware and software during normal business hours, and during off-hours when<br />
needed.<br />
* Lead and/or assist with any system change management. This includes testing, piloting, deploying, and the<br />
subsequent support of new or updated hardware and software. This also includes documenting and communicating<br />
this process or any issues to the appropriate stores and teams while providing detailed daily updates on the status.<br />
* Update team documentation as needed to ensure processes are up-to-date and consistent among all team members.<br />
* Research new retail hardware technologies.<br />
Primary Responsibilities (in the field):<br />
* Be the point of contact for all IS&T related new store opening and retrofit activities.<br />
* Receive, install, configure, and validate POS and back office hardware and software according to preset timelines<br />
while maintaining compliance with established standards.<br />
* Validate network activity and other IS&T services. Work with vendors to correct issues if necessary.<br />
* Document and communicate any process changes or fixture related IS&T issues.<br />
* Provide detailed daily status reports, including an updated checklist.<br />
* Document, escalate, and follow up on any IS&T issues with the appropriate teams.<br />
* Provide open-to-close Grand Opening support for all store systems.<br />
Minimum Qualifications:<br />
* Must be fluent in Mandarin and English.<br />
* Minimum 3 years of experience with <strong>Apple</strong> hardware and software, including the latest version of OS X is<br />
required. Must have a solid understanding of the <strong>Apple</strong> Brand.<br />
* Minimum 2 years of experience with POS systems and networking is required.<br />
* Minimum 1 year of <strong>Apple</strong> <strong>Retail</strong> experience is required.<br />
* Working knowledge of Timbuktu, <strong>Apple</strong> Remote Desktop, and UNIX is required.<br />
* Experience with PHP, <strong>Apple</strong>Script, and Max OS X server is preferred.<br />
* Ability to work independently with little or no supervision while maintaining a high level of efficiency.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
* Excellent verbal and written communication skills.<br />
* Ability to work in a dynamic environment. Must be flexible and quick to adapt to sudden changes and issues.<br />
* Very detail oriented and organized with a strong discipline of adhering to standards.<br />
* Excellent problem determination and resolution skills.<br />
* A Team Player<br />
* Ability to travel internationally is required.<br />
* Up to 75% travel is required.<br />
Instructional Design Project Manager / Santa Clara Valley<br />
This role will oversee the design, implementation and maintenance of <strong>Retail</strong> Training’s Instructional Design content<br />
management and globalization systems and processes. The candidate must possess excellent leadership skills and be<br />
a proactive, solution-oriented individual with strong written and verbal communication skills. This is a hands-on<br />
position where the project manager will be involved in the day-to-day management and maintenance of globalization<br />
and content management process and projects.<br />
Key Responsibilities <strong>Inc</strong>lude:<br />
Deliver and maintain content management and globalization solutions that are easy to use and effective for our<br />
internal customers.<br />
Consider localization, scalability and ease of maintenance in all solutions.<br />
Partner with the business to ensure their expectations are met and managed.<br />
Lead globalization projects and review deliverables for accuracy and completeness.<br />
Provide localization analysis and document change support.<br />
Manage the <strong>Retail</strong>Me portal for each geo, including the review of development team deliverables for accuracy,<br />
quality and completeness.<br />
Develop and maintain a feedback-capturing and communications system for <strong>Retail</strong>Me and in-classroom curriculum,<br />
ensuring feedback has been reviewed and, if necessary, integrated.<br />
Effectively communicate project(s) status to management on a regular basis.<br />
Requirements:<br />
BS or equivalent work experience.<br />
Excellent organizational and documentation skills.<br />
Ability to define processes and execute them.<br />
Must be highly collaborative and able to work with different teams.<br />
Excellent organizational and documentation skills.<br />
Instructional Designer / Santa Clara Valley<br />
Reporting to the Senior Instructional Design Manager, this person will be responsible for developing training<br />
materials for <strong>Apple</strong> <strong>Retail</strong> employees. Senior Instructional Designers must be able to work under tight deadlines in a<br />
fast-paced, innovative environment that demands high quality, creativity, and consistency. This position requires<br />
solid instructional design skills that map to the quality demands of the 21st century adult learner, particularly<br />
Generation Y. The scope of work is global in nature so this position requires experience in designing and writing for<br />
global audiences. This Instructional Designer will be expected to set creative standards for a blended approach to<br />
delivery, including classroom learning, on-line learning, podcasts, interactive video, just-in-time learning and<br />
assessment tools. HTML 5 experience and App development is preferred but not required. A strong candidate will<br />
possess the right blend of thinking differently and working productively. A working knowledge of traditional<br />
Instructional Design principles is preferred, but a willingness to step away from them and do something different is<br />
needed.<br />
This Instructional Designer position will also be expected to work as a project manager capable of leading a<br />
collaborative development process while working closely with Corporate Market Support, Market Leaders, Regional<br />
trainers, editors, and team members from our stores. The person hired will be able to demonstrate leading a<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
successful creative brainstorm, ability to set timelines and lead team of designers to meet them while at the same<br />
time, designing.<br />
The right candidate loves <strong>Apple</strong> products, esteems the <strong>Apple</strong> <strong>Retail</strong> experience and wants to contribute to its growth<br />
and success. The right candidate possesses a deep respect for those working in our stores and creates training that<br />
reflects a desire for them to increase their capacity, confidence and job satisfaction. This person should also be<br />
capable of leading the development of creative course materials that inspire <strong>Apple</strong>’s retail team to become engaged<br />
and willing to participate in the learning process. Additional benefits include <strong>Apple</strong> product knowledge and<br />
instructional design experience that includes developing both instructor-led and self-paced training delivered through<br />
a variety of methods including classroom, web, and mobile devices.<br />
Prior classroom experience teaching trainers how to deliver training successfully to a variety of global audiences is<br />
also preferred. Some travel may be required.<br />
Responsibilities<br />
• Point of content for Store Operations and <strong>Retail</strong> Merchandising, communicating business priorities and highlighting<br />
opportunities for training<br />
• Lead collaborative projects, processes and facilitate agreement; work effectively as a team member<br />
• Apply <strong>Apple</strong> standards to all aspects of work projects<br />
• Continuously enhance own Instructional Design skills<br />
• Take initiative and contribute openly to global development projects<br />
• Assist in coaching and developing other Instructional Designers<br />
• Work towards developing global solutions in close partnership with regional partners<br />
• Engage in open feedback forums to elevate the overall standard of performance<br />
• Assess course materials for revision and continuous improvement purposes<br />
Requirements<br />
- 5+ years instructional design experience creating innovative, blended learning Sales Training solutions<br />
- 5+ years project management with proven ability to manage multiple projects simultaneously<br />
- MA in instructional design, related discipline or equivalent work experience<br />
- Ability to create media-based elements to support classroom training activities<br />
- Knowledge of different consultative sales processes<br />
- Ability to facilitate collaborative, cross-functional decision-making processes<br />
- Strong presentation, communication and interpersonal skills<br />
- Ability to apply needs assessment processes to determine the effectiveness of global training<br />
- Exceptional ability to listen and build rapport with a wide range of cultures and personalities<br />
- Strong understanding and experience with the Mac platform<br />
- Examples of excellent oral and written communication skills<br />
- Experience working collaboratively with peers on multi-faceted projects<br />
- Availability to travel in the USA and abroad is required<br />
Additional Desired Skills<br />
- Training related data analysis<br />
- <strong>Apple</strong> product knowledge<br />
- Graphic design, multimedia, and web development experience<br />
- Experience working in a retail environment<br />
Instructional Designer, ASLP / Santa Clara Valley<br />
This person will be responsible for developing training materials for <strong>Apple</strong> <strong>Retail</strong> employees in the <strong>Apple</strong> Store<br />
Leader Program. Instructional Designers must be able to work under tight deadlines in a fast-paced, innovative<br />
environment that demands high quality, creativity, and consistency. This position requires solid instructional design<br />
skills that map to the quality demands of the 21st century adult learner, particularly Generation Y. The scope of work<br />
is global in nature so this position requires experience in designing and writing for global audiences. This<br />
Instructional Designer will be expected to set creative standards for a blended approach to delivery, including<br />
classroom learning, on-line learning, podcasts, interactive video, just-in-time learning and assessment tools. A strong<br />
candidate will possess the right blend of thinking differently and working productively. A working knowledge of<br />
traditional Instructional Design principles is preferred, but a willingness to step away from them and do something<br />
different is needed.<br />
This Instructional Designer position will also be expected to work as a project manager capable of leading a<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
collaborative development process while working closely with Corporate Market Support, Market Leaders, Regional<br />
trainers, editors, and team members from our stores. The person hired will be able to demonstrate leading a<br />
successful creative brainstorm, ability to set timelines and lead team of designers to meet them while at the same<br />
time, designing.<br />
The right candidate loves <strong>Apple</strong> products, esteems the <strong>Apple</strong> <strong>Retail</strong> experience and wants to contribute to its growth<br />
and success. The right candidate possesses a deep respect for those working in our stores and creates training that<br />
reflects a desire for them to increase their capacity, confidence and job satisfaction. This person should also be<br />
capable of leading the development of creative course materials that inspire <strong>Apple</strong>’s retail team to become engaged<br />
and willing to participate in the learning process. Additional benefits include <strong>Apple</strong> product knowledge and<br />
instructional design experience that includes developing both instructor-led and self-paced training delivered through<br />
a variety of methods including classroom, web, and mobile devices.<br />
Responsibilities:<br />
-Lead collaborative projects, processes and facilitate agreement; work effectively as a team member<br />
-Apply <strong>Apple</strong> standards to all aspects of work projects<br />
-Continuously enhance own Instructional Design skills<br />
-Take initiative and contribute openly to global development projects<br />
-Work towards developing global solutions in close partnership with regional partners<br />
-Engage in open feedback forums to elevate the overall standard of performance<br />
-Assess course materials for revision and continuous improvement purposes<br />
-Input learning content into LCMS<br />
Competencies:<br />
The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel in this role.<br />
-Self Knowledge (excited to receive and give constructive feedback; strong desire for self growth and improvement)<br />
-Customer Focus (Dedicated to meeting the expressed and unexpressed needs of our customers - internal and<br />
external; always seeks first-hand information from learners and customers through direct observation and interviews;<br />
acts with customers in mind; cares deeply about people)<br />
-Dealing With Ambiguity (Effectively copes with change; can shift gears comfortably; can decide and act without the<br />
total picture or complete information; can handle risk and uncertainty)<br />
-Listening (Practices attentive and active listening; has the patience to hear people, even when they disagree;<br />
understands the value of listening in work relationships)<br />
-Written Communication (Is able to write clearly and succinctly across wide range of mediums (slides, interactive<br />
scenarios, facilitator guide, research summary, etc.) in a variety of styles)<br />
-Problem Solving (Probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis;<br />
looks beyond the obvious and doesn’t stop at the first answers)<br />
-Learning on the Fly (Learns quickly when facing new problems, a relentless and versatile learner; open to change;<br />
analyzes both successes and failures for clues to improvement; experiments and will try anything to find a solution)<br />
-Creativity (Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated<br />
notions. Tends to be seen as original and value-added in brainstorming settings)<br />
Requirements:<br />
- 5+ years instructional design experience creating innovative, blended learning Sales Training solutions<br />
- 5+ years project management with proven ability to manage multiple projects simultaneously<br />
- MA in instructional design, related discipline or equivalent work experience<br />
- Ability to create media-based elements to support classroom training activities<br />
- Knowledge of different consultative sales processes<br />
- Ability to facilitate collaborative, cross-functional decision-making processes<br />
- Strong presentation, communication and interpersonal skills<br />
- Ability to apply needs assessment processes to determine the effectiveness of global training<br />
- Exceptional ability to listen and build rapport with a wide range of cultures and personalities<br />
- Strong understanding and experience with the Mac platform<br />
- Examples of excellent oral and written communication skills<br />
- Experience working collaboratively with peers on multi-faceted projects<br />
- Availability to travel in the USA and abroad is required<br />
Jan 7, 2011<br />
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• Administrative Jobs •<br />
Interactive Content Manager / Santa Clara Valley<br />
Reporting to the <strong>Retail</strong> Publishing Manager, you will be responsible for:<br />
• Ownership of day-to-day publishing delivery and production operations across multiple customer-facing <strong>Retail</strong><br />
systems.<br />
• Championing of publishing tools and business processes improvements.<br />
In this role, you will work cross-functionally across multiple teams within <strong>Retail</strong> Publishing Team, as well as with<br />
teams throughout <strong>Apple</strong>.<br />
Responsibilities include:<br />
• Responsible for publishing delivery of <strong>Apple</strong> product launches and marketing programs, as well as day-to-day<br />
publishing activities.<br />
• Ensure quality of publishing deliverables by being well versed in the use of content management systems (CMS)<br />
like Fatwire. Tasks would include: working with engineers to understand CMS template development, working with<br />
interactive producers to acquire final content for input into the CMS and making sure all content, including images is<br />
assembled in the CMS ahead of working with the QA team.<br />
• Management of web publishing resources, tools, processes in the face of balancing constantly changing business<br />
priorities.<br />
• Champion and help direct evolution of publishing system feature sets. Define requirements that promote scalability,<br />
smart publishing practices, and intuitive UI.<br />
• Responsible for identifying and leading business process and process enhancement opportunities.<br />
• Oversee the day to day content updates for our web-based retail systems.<br />
• Manage the translation process for all customer-facing system content.<br />
• Responsible for entering multi-lingual content into our customer-facing retail systems.<br />
• Manage content on the retail store web pages to ensure they are kept current.<br />
• Work closely with our retail stores on logistics relating to our web-based content.<br />
• Partner with different cross-functional teams to help drive results.<br />
• Manage critical and strategic projects to improve the overall customer experience of our retail web systems.<br />
The ideal candidate will be self-directed and motivated with strong analytical, project management and coordination<br />
skills. Candidates must work at a detailed level in terms of web production and quality assurance, while at the same<br />
time able to abstract ideas for development and what the roadmap looks like for the publishing toolsets.<br />
Education/Experience/Qualifications:<br />
• 5+ years experience working an web production teams; previous experience using a CMS is desired.<br />
• BA/BS in Business or Technology-related subject, or equivalent experience.<br />
• Product management experience in area of large-scale global content management systems.<br />
• Demonstrated success in business process improvement/re-engineering.<br />
• Working knowledge of HTML, XML, JSP, and enterprise content management systems.<br />
• Self-motivation and ability to work in fast-paced environment.<br />
• Excellent communication skills and ability to work with others in an unpredictable environment.<br />
• Must have flexibility to deal with rapidly changing, time-constrained launch schedules.<br />
• Must exhibit high degree of ownership and accountability.<br />
Interactive Production Designer / Santa Clara Valley<br />
The <strong>Apple</strong> <strong>Retail</strong> Publishing team is looking for an Interactive Production Designer with Photoshop expertise, web<br />
and/or HTML email production experience, and an eye for detail.<br />
Principal Responsibilities:<br />
- Update product imagery and UI elements in Photoshop comps, and output web graphics.<br />
- Structure Photoshop comps to optimize efficient production design and localization workflows using slices, smart<br />
objects, and layer comps.<br />
- Work closely with internal partners and international teams to meet project goals and ensure efficient file handoffs<br />
for localization.<br />
- Review final webpages and HTML email with an exacting eye, ensuring that graphics and layouts are flawless.<br />
Qualities:<br />
- Highly detail oriented, with a drive for perfection down to the last pixel.<br />
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- Thrives in a challenging, fast-paced web publishing workplace.<br />
- Self-motivated with strong written and verbal communication skills.<br />
- Establishes rapport and collaborates easily with designers and web developers.<br />
- Able to adhere to a consistent graphic production and checkin process, while also identifying opportunities for<br />
improvement.<br />
- Resourceful, adaptable, creative, and results-oriented with high energy and a positive attitude.<br />
Required Skills and Experience:<br />
- Photoshop expertise, particularly setting up files for web production and adhering to graphic design standards.<br />
- Excellent design and typography sensibilities applicable to web pages and HTML email.<br />
- Solid standards-based HTML, CSS, and general web publishing knowledge.<br />
- 2-5 years experience in a hands-on, high-volume web or HTML email design and publishing environment (or<br />
equivalent).<br />
- BA/BS required.<br />
- Excellent verbal and written communication skills.<br />
- Excellent time management, multi-tasking, and organizational skills.<br />
- Ability to work independently and as part of a team.<br />
Internal Communications Manager / Santa Clara Valley<br />
This individual is passionate about using communication to educate and inspire <strong>Apple</strong> <strong>Retail</strong>’s team members. He or<br />
she is equal parts communication professional and retail business strategist and excels in building and nurturing<br />
relationships. Primary job functions include:<br />
• Work with senior <strong>Retail</strong> leadership to drive, identify, and document business goals and measures of success.<br />
• Work closely with the <strong>Apple</strong> <strong>Retail</strong> field team at all levels to understand their communication needs.<br />
• Integrate fully in the business areas you support such that you understand them as though you were a member of<br />
that team.<br />
• Create compelling strategies for communicating the right messages and information to the right people at the right<br />
time.<br />
• Work closely with the Writers, Media, and Technology teams to determine the role each plays in the strategy.<br />
• Create detailed plans that use the right methods and quantities of communication to accomplish the identified goals.<br />
• Identify all stakeholders and work with them, individually and collectively, to refine, gain buy-in on, and finalize<br />
the communication strategy and plan.<br />
• Serve as the point-of-contact and subject matter expert for the identified writing, media, and technology<br />
professionals.<br />
• As needed, work tactically at developing storyboards, written stories, presentations, and more to support execution<br />
of the identified plan.<br />
• Measure the effectiveness of the executed communication strategies and plans against business results and create<br />
follow up plans, as needed.<br />
• Manage content creators to deliver compelling communication that meets business area strategies.<br />
• Inspire content creators to deliver communication in innovative ways, beyond just words.<br />
• Other duties, as assigned.<br />
The ideal candidate is dynamic, learning agile, and driven and has the following skills, abilities, and experience at a<br />
minimum.<br />
• A deep passion for <strong>Apple</strong> and <strong>Apple</strong> <strong>Retail</strong><br />
• A demonstrated ability to think and act strategically, understand business challenges, and formulate effective plans<br />
to improve business results<br />
• A demonstrated ability to learn on the fly and create “in the moment” strategies and plans<br />
• Experience interacting with and influencing team members at all levels<br />
• A demonstrated commitment to innovation<br />
• A demonstrated commitment to managing and motivating teams<br />
• Exceptional written and verbal communication skills<br />
• Flexibility that enables professional, efficient reaction to directional change<br />
• 5+ years retail leadership experience in a fast-paced environment or 5+ years leadership experience in print or<br />
digital publications<br />
• Experience working with an internationałglobal company preferred<br />
• Multimedia experience preferred<br />
The ideal candidate also has the following competencies as towering strengths<br />
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• Customer Focus<br />
• Business Acumen<br />
• Drive for Results<br />
• Problem Solving<br />
• Interpersonal Savvy<br />
• Comfort Around Higher Management<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Internal Communications Specialist / Santa Clara Valley, London<br />
The Communications Specialist is an individual contributor who is passionate about using communication to<br />
enlighten and inspire <strong>Apple</strong> <strong>Retail</strong>’s team members. Our ideal candidate writes clearly and succinctly in a variety of<br />
settings and styles with an eye always on alternative multimedia methods to get a message across. He or she produces<br />
high quality content that has the desired effect under tight deadlines.<br />
Primary job functions include:<br />
• Create compelling stories that support our goals of creating owners and enriching lives.<br />
• Respect the time and intelligence of our audience.<br />
• Produce work that is well written, accurate and submitted to deadlines.<br />
• Work with the <strong>Retail</strong> Communication Editorial, Media, and Technology teams to support and enhance global<br />
strategies.<br />
• Partner with subject matter experts to create and publish special interest and local features.<br />
• Create and deliver content through our internal communication tools.<br />
• Build constructive relationships under tight deadlines using diplomacy and tact.<br />
• Keep up-to-date with <strong>Apple</strong> and <strong>Apple</strong> <strong>Retail</strong> trends and developments.<br />
• Attend <strong>Apple</strong> events to capture and share stories that keep us connected.<br />
• Answer phones and respond to email to capture urgent messages and breaking news.<br />
• Produce quality content according to the <strong>Apple</strong> Style Guidelines.<br />
• Research and write feature articles and short stories for internal and subsidiary communication tools.<br />
• Complete other duties, as assigned.<br />
Skills and Knowledge:<br />
• Respect for and knowledge of <strong>Apple</strong>.<br />
• Exceptional written and spoken communication skills.<br />
• Experience interacting with and influencing team members at all levels.<br />
• Active listening and the ability to restate the thoughts of others accurately.<br />
• Demonstrated experience in working in a face-paced, dynamic environment.<br />
• A demonstrated commitment to innovation.<br />
• Flexibility that enables professional, efficient reaction to directional change<br />
3+ years retail experience in a fast-paced environment or 3+ years experience in print or digital publications.<br />
• Familiarity with commonly used platforms and software, such as HTML, Adobe Creative Suite, and Mac OS<br />
Environment.<br />
• Multimedia experience preferred.<br />
• Leadership experience preferred<br />
The ideal candidate for a foreign language role possesses these additional skills, abilities, and experience:<br />
• Demonstrated proficiency in verbal and written English.<br />
• Demonstrated proficiency in one or more of the following additional languages/dialects, both verbal and written:<br />
- Cantonese/Traditional Chinese<br />
- French<br />
- German<br />
- Italian<br />
- Japanese<br />
- Mandarin/Simplified Chinese<br />
- Quebecois/Canadian French<br />
- Spanish<br />
The ideal candidate also has the following Lominger competencies as essential:<br />
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• Action Oriented<br />
• Dealing with Ambiguity<br />
• Customer Focus<br />
• Managing Diversity<br />
• Ethics and Values<br />
• Integrity and Trust<br />
• Listening<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Inventory Control & Support Manager / Sacramento<br />
Primary responsibility is to manage the RFL operational teams supporting America’s <strong>Retail</strong> stores in Inventory<br />
Control and Logistics support. Provides exceptional customer support to our <strong>Retail</strong> stores maintaining accuracy of<br />
systematic inventory as well as the highest level of support in of shipment issues, returns management, and general<br />
logistics support.<br />
Job Overview<br />
Provides leadership to 2 functional depts.:<br />
1) Inventory Control<br />
This position manages a team responsible for the inventory control processes at multiple retail storefront locations<br />
providing systematic inventory management, timely and accurate reporting, and discrepancy resolution in order to<br />
minimize Store inventory Shrinkage.<br />
• Responsible for managing our customer support relationship with both the retail stores and retail operations.<br />
Oversees a phone support center and on-line support process to manage inbound volume from <strong>Retail</strong> stores to<br />
provide quick and thorough resolution of store inventory issues.<br />
• Oversees the regular cycle count program to include validation of inventory adjustments on a daily basis working<br />
cross functionally with Finance, Distribution Centers and <strong>Retail</strong> Operations, and store to maintain the highest level of<br />
inventory accuracy in the retail chain, Design, development and implementation of processes that will ensure<br />
material movement both systematically and physically.<br />
• Supplies appropriate daily, weekly and monthly reporting as required.<br />
• Supports all store locations with daily cycle count reconciliation, postings.<br />
• Trending inventory performance and investigation, to include root cause analysis of inventory discrepancies and<br />
adjustments.<br />
• Extensive management of system transactional execution that has a direct impact on the store’s P&L.<br />
• Responsible for standardization of inventory practices and policies across multiple store front locations.<br />
2) Logistics Support<br />
This position manages a team responsible for inventory in-transit and the reverse logistics to the America’s retail<br />
stores.<br />
• Responsible for management of mis-shipments, lost shipments, damaged product resolution, and provides general<br />
store customer support for all logistics and inventory control related issues including track and trace.<br />
• Extensive management of system transactional execution that has a direct impact on the store’s P&L. This includes<br />
creating RMAs, processing scrap and issuing credit and debit bars, PO maintenance and inventory adjustments.<br />
• Resolves customer’s complex technical and non-technical operations, service and support problems via phone and<br />
e-mail. Makes judgment calls on customer issues with little or no guidance.<br />
• Develops the tactical direction, goals, objectives and key measurement systems to ensure the business goals are<br />
met.<br />
Qualifications<br />
BA/BS degree, plus 3-5+ years professional management experience in Operations, Logistics, or Customer Support<br />
area<br />
Exceptional team leadership and Customer Service skills<br />
Strong Verbal and Written Communication Skills<br />
Highly Analytical Skill set and attention to detail<br />
Process oriented<br />
Inventory Control Specialist / Sacramento, Calif.<br />
This position is responsible for managing inventory control processes at multiple retail storefront locations. It will<br />
include working with local store Management and Inventory Control Specialists to provide accurate reporting,<br />
discrepancy resolution and process reinforcement. This position requires proactive management of issues through<br />
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extensive e-mail and telephone support. Works independently to be proactive, innovative and creative in problem<br />
resolution and prevention. Should exercise excellent verbal, written and presentation skills.<br />
The Inventory Control Specialist will coordinate the regular cycle count program and physical inventory audits to<br />
include validation and control of inventory adjustments. This position will require working cross functionally with<br />
Finance, Distribution Centers and <strong>Retail</strong> Operations. This position may be required to represent all store locations in<br />
readiness and execution meetings ensuring proper inventory movements during special projects.<br />
This position will require flexibility to work in other areas of <strong>Retail</strong> Inventory Control and Logistics, including Inbound<br />
support and RMA processing.<br />
Additional responsibilities include:<br />
Design, development and implementation of processes that will ensure accurate material movement both<br />
systematically and physically.<br />
Resolves store’s moderately complex technical and non-technical operations, service and support problems. Makes<br />
judgment calls on customer issues with little or no guidance. Escalates issues outside of the department when the<br />
assistance of other organizations is required to resolve issues. Follows up on the issues until closed.<br />
Supply appropriate daily, weekly and monthly reporting as requested by management.<br />
Monitor the cycle counts and physical inventory audits for consistency and integrity.<br />
Trending inventory performance and investigation, to include root cause analysis of inventory discrepancies and<br />
adjustments.<br />
Responsible for reinforcement of inventory practices and policies across multiple store front locations.<br />
Communicate with management all process execution failures that affect <strong>Apple</strong>’s ability to mange its business.<br />
Daily management of accurate transaction execution.<br />
This position is required to maintain a high level of detail, must me organized, be analytical and be good at working<br />
with numbers. The individual must have the ability to quantify information in a manageable format and a good<br />
understanding of Excel navigation and presentation.<br />
This position will occasionally require weekend and off-hours support to meet <strong>Apple</strong>’s business needs.<br />
Requirements:<br />
Strong written and verbal communication skills. Must be a people person.<br />
Be process oriented.<br />
A solid understanding of Inventory Control Processes or the willingness to learn all processes related to shipping,<br />
receiving, cycle counts and RMA processing.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position<br />
APICS certification or experience a plus.<br />
BS/BA and 3-5 years experience or MS/MA and 1-2 years experience or equivalent experience and career path.<br />
iPhone and iPad Developer / Santa Clara Valley<br />
There’s work and there’s your life’s work.<br />
The <strong>Apple</strong> <strong>Retail</strong> Communication team is looking for a Software Developer. A strong candidate will have experience<br />
with developing web applications, integrating back-end systems, and deploying scalable infrastructures.<br />
Key responsibilities<br />
• Design and help implement new systems<br />
• Create systems and API structure for future web and iPhone projects<br />
• Offer support for <strong>Retail</strong> Employees within stores<br />
• Help present overarching ideas and solutions for <strong>Retail</strong><br />
Required Knowledge and Skills<br />
Knowledge<br />
• Extensive experience in Objective-C and MVC best practices.<br />
• Experience in Core Data and Core Animation.<br />
• Experience in client/server communication.<br />
• Experience in iOS and Max OS X development.<br />
• Experience in working with version control software (specifically git and subversion).<br />
• Experience with Test Driven Development Methodologies.<br />
• Expertise in best practices for RESTful API design.<br />
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• Expertise with MySQL, MySQL optimizations, and more specifically MySQL Cluster.<br />
Skills<br />
• Ability to collaborate well on a team and work independently.<br />
• Ability to intercept and resolve API issues with front-end developers.<br />
• Proficiency in server administration and deployment.<br />
• Prior experience with relational databases and database-backed applications.<br />
• Experience in working with version control software (specifically git and subversion).<br />
Competencies and Developmental Description<br />
The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel.<br />
• Action Oriented (Enjoys working hard. Is action oriented and full of energy for the things he/she sees as<br />
challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others).<br />
• Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things<br />
are up in the air, can comfortably handle risk and uncertainty).<br />
• Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback).<br />
• Teamwork (creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue,<br />
lets people finish and creates a feeling of belonging in the team).<br />
• Problem Solving (uses rigorous logic and methods to solve difficult problems with effective solutions;<br />
probes all fruitful sources for answers, can see hidden problems; is excellent at honest analysis; looks beyond the<br />
obvious and doesn’t stop at the first answers).<br />
• FunctionałTechnical Skills (Has the functional and technical knowledge and skills to do the job at a high<br />
level of accomplishment).<br />
• Technical Learning (Picks up on technical things quickly. Can learn new skills and knowledge. Is good at<br />
learning new industry, company, product, or technical knowledge—like internet technology. Does well in technical<br />
courses and seminars).<br />
IS&T Senior Project Manager-CRM <strong>Retail</strong> / Santa Clara Valley<br />
Join <strong>Apple</strong>’s Customer Systems team within the Information Systems and Technology organization as a Senior<br />
Project Manager - <strong>Retail</strong>. The candidate will manage the project development process and be able to effectively<br />
communicate on a variety of CRM business processes and technical issues. The candidate’s responsibilities include<br />
working with the business users to define scope and gather business requirements, developing conceptual and detail<br />
design to meet business needs, formulating and executing project plans, and managing the project teams to complete<br />
on time and within budget. Strong verbal and written communication skills are crucial to this position as the<br />
candidate will interact heavily with business, and other IT groups on an ongoing basis. You will also enjoy the<br />
benefits of working in a fast growing business where you are encouraged to “Think Different” and where your efforts<br />
play a key role in the success of <strong>Apple</strong>’s business.<br />
Key Responsibilities include:<br />
• Developing and implementing best in class solutions that are fully integrated with <strong>Apple</strong>’s Information Technology<br />
standards and demonstrating CRM best practices<br />
• Manage projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress<br />
and results.<br />
• Review technical development team deliverables for accuracy and completeness<br />
• Exercise sound management practices and support a productive environment.<br />
• Effectively communicate project status to the senior management on a regular basis<br />
• Partner with the business to ensure their expectations are met and managed<br />
• Institutionalize best practices for Project Management to ensure consistent delivery of a quality projects<br />
• Customer Relationship Management Systems implementation expertise<br />
• Knowledge of CRM principles and functions<br />
• Principles of project management<br />
• Extensive experience with application design, integration, and deployment in an integrated global environment<br />
• Ability to support multiple projects at the same time<br />
• Must be able to brainstorm and communicate technology ideas and issues with peers and IT management<br />
• Proven ability to manage to deadlines and meet cost constraints<br />
• Excellent communication, leadership and presentation skills<br />
• Excellent organizational and documentation skills<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Bachelor’s degree from an accredited college or university in Computer Science, Business or Information<br />
Management plus 6-8 years or MS degree plus 4-6 years experience, or equivalent. Experience with CRM<br />
application implementations. PeopleSoft preferred, but other CRM systems such as Clarify or Siebel also acceptable.<br />
Experience in a retail environment would be a plus.<br />
Labor Management Manager / Santa Clara Valley<br />
The Manager of <strong>Retail</strong> Labor Management embraces the vision of <strong>Apple</strong> <strong>Retail</strong>, supporting labor management across<br />
the globe for all <strong>Apple</strong> <strong>Retail</strong> functions. This individual must have a proven ability to effectively manage and<br />
develop people and relationships, as well as a track record of exceeding expectations, while managing and delivering<br />
several high priority projects.<br />
Key responsibilities include:<br />
•Recruit, hire, train, develop, and retain a high-performance team that delivers excellence.<br />
•Build, manage and nurture relationships with individuals in all business areas, at all levels of the organization in<br />
countries across the globe.<br />
•Define, implement, and maintain an effective, efficient labor management process that meets customer needs and<br />
maximizes<br />
our financial investment.<br />
•Gather, document and prioritize labor management needs of each business area to better meet the needs of a<br />
demanding store environment<br />
•Establish and maintain key cross-functional internal and external relationships<br />
•Manage resources across multiple functions to ensure project success<br />
This position requires an individual who is able to work in an unstructured environment with a high degree of<br />
independence.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
-Extensive knowledge and experience with <strong>Apple</strong> <strong>Retail</strong> labor management practices<br />
-Flexibility to handle directional changes and ability to concurrently manage multiple projects<br />
-Excellent written and verbal communication skills<br />
-5+ years retail management experience in a fast-paced, high-growth environment<br />
-Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
-Passionate dedication to the delivery of consistent and unparalleled customer service<br />
-Business acumen<br />
-Strong analytical skills and ability to identify trends and identify solutions<br />
-Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Lead Business Consultant / White Plains, NY<br />
Contacts and briefs management on the activities of the SMB team, and provide up to date information to SMB team<br />
and management team regarding issues effecting SMB initiatives.<br />
Act as point of contact for customer service escalations and work with management to ensure all are addressed in a<br />
timely manner.<br />
Front line support for escalated financial services concerns.<br />
Completes regular and more complex sales transactions involving cash, credit, financing, checks, etc.<br />
Maintains detailed knowledge of current promotions, financial services procedures and programs, local business<br />
demographics, and event opportunities.<br />
Good knowledge of company policy and procedures and ensures compliance with all SMB policies, programs and<br />
initiatives.<br />
Responsible for training and helping new business consultants as a mentor.<br />
Ensure all mac specialists review and are trained on SMB, CES and lead generation.<br />
Ensure compliance with daily break and meal period requirements for the SMB team.<br />
Work with management to identify trends in the SMB area.<br />
Develop strategies to meet and exceed company’s goal for SMB.<br />
Conduct weekly meetings with SMB team and management to review business status and develop upcoming<br />
activities and strategies.<br />
Leader Coach / Jacksonville, FL<br />
An immediate, full time opportunity exists for a Leader Coach in the Florida region. This position reports directly to<br />
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a Sr. Human Resources Manager, and is a critical HR role to support operations in our stores and regions. As the<br />
Leader Coach, you will oversee the HR function for the Southwest Region, to include HR planning, develop teams<br />
through succession planning, address associate concerns and investigate critical issues, administer disciplinary policy<br />
and salary administration. You will act as consultant and provide leadership to employees, store and regional<br />
management, ensuring that policies and procedures are understood and applied fairly and consistently while serving<br />
as a valuable HR resource to the store management teams.<br />
Primary Responsibilities:<br />
· Develop all levels of management, with special emphasis on Store Managers. Hold development sessions with<br />
multiple on various HR related topics to include: Coaching and Discipline, Competency Assessment, Managerial<br />
Courage, Situational Leadership and others.<br />
· Provide direction, counseling and hands-on support as needed to regional and store management on HR specific<br />
issues/problems such as Employee Relations, Harassment, Disciplinary Counseling, HR Compliance, etc..<br />
· Maintain knowledge of current human resource and benefit trends, laws, governmental compliance and company<br />
policies.<br />
· Conduct investigations related to specific issues initiated from the Ethics Hotline and other contacts in the<br />
Corporate Human Resources Department.<br />
· Tracking of key information/reports pertaining to: succession planning, turnover trends, market compensation data<br />
and employee relation issues.<br />
Other Responsibilities:<br />
· Provide support and guidance to Regional Directors and Store Managers with regard to strategic management<br />
changes and succession planning.<br />
· Coordinate annual merit and employee evaluation process with direction from the Senior Human Resources<br />
Manager and Director of HR <strong>Retail</strong> <strong>Stores</strong>.<br />
· Provide support for new store growth as it relates to store staffing and leadership development.<br />
Minimum Requirements<br />
· Preference will be given to those with HR experience at a generalist level in a retail or service industry<br />
environment.<br />
· Frequent overnight travel required.<br />
· Bachelor’s degree and 5 yrs related HR management experience is preferred.<br />
· Demonstrated knowledge of employment law (federal and state), OD, facilitation techniques and recruiting<br />
practices.<br />
Logistics Manager / Santa Clara Valley<br />
Responsible for sourcing new materials for use in new stores along with sourcing new vendors. Negotiates pricing,<br />
manages vendor relationships and sources new vendors and orders materials for stores. Responsible for tracking<br />
deliverables to the job site, and tracking costs. Works to develop and maintain standards for the stores as it relates to<br />
materials used in building stores. Works with development managers to determine material budget for stores.<br />
Troubleshoots any onsight issues as it relates to materials. Manages implementations of new materials, new vendors,<br />
and new countries. Forecasts material usage for roll out / remodel program and determines feasibility.<br />
Logistics Support Manager / Sacramento, California<br />
Responsible for managing operational support processes for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This includes management of<br />
inventory in-transit to the 95 <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and the reverse logistics associated with those same <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>. Manages a team that resolves problems such as misshipments, lost shipments, damaged product and provides<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
general customer support for all logistics and inventory control related issues including track and trace. This is done<br />
through extensive e-mail and telephone support. This manager must be able to work independently to be proactive<br />
and innovative in problem resolution and prevention. Demonstrates confidence and poise when dealing with the<br />
customers, who are the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and their management. Excellent verbal, written and presentation skills<br />
necessary.<br />
This role is responsible for maintaining a positive teamwork environment with both direct reports and peers. It is<br />
responsible for managing a customer support relationship with both the retail stores and retail operations. Manages<br />
relationships with other groups at <strong>Apple</strong> in support of retail goals.<br />
Directs the activities of a team within <strong>Retail</strong> Fulfillment and Logistics. This includes; In-Bound Support Specialists<br />
and Reverse Logistics Specialists.<br />
Responsible for updating and managing processes as they relate to the <strong>Retail</strong> Fulfillment and Logistics process<br />
documentation. Take an active role in the Key Process Review (KPR) program within the team. Works with<br />
document control to ensure that all processes are being updated regularly. Works to ensure Global RFL buy-in on<br />
systems changes and process updates.<br />
Responsible for the processes that affect inventory management and ensure reduced shrinkage.<br />
Develops the tactical direction, goals, objectives and key measurement systems to ensure the business goals are met.<br />
Performs all personnel management activities for staff, including training, performance evaluation and salary<br />
management; encourages professional development through job assignments and training. Participates in business<br />
plan development.<br />
Resolves customer’s complex technical and non-technical operations, service and support problems via phone and email.<br />
Makes judgment calls on customer issues with little or no guidance. Escalates issues out of the department<br />
when the assistance of other organizations is required for resolution. Follows up on the issue until closure.<br />
Extensive management of transaction execution that has a direct impact on the store’s P&L. This includes creating<br />
RMAs, processing scrap and issuing credit and debit bars, PO maintenance and inventory adjustments. The team<br />
works in SAP daily.<br />
Authorizes the disbursement of goods and services within established guidelines.<br />
The individual must have the ability to quantify information in a manageable format and a good understanding of<br />
Excel navigation and presentation.<br />
Assists in managing key critical metrics that will be utilized weekly, monthly and quarterly in the evaluation of<br />
business conditions and out of bound conditions.<br />
Recommends processes to streamline the department operations. Works on department projects involving customer<br />
issues and department improvements. Identifies emerging issues and anticipates future problems.<br />
This position is required to maintain to a high level of detail, be organized, be analytical and be good with numbers.<br />
This candidate will need to have a solid understanding of processes relating to shipping, receiving, carrier exceptions,<br />
inventory control and RMA processing. Must have strong leadership skills and be able to work in a fast past<br />
environment that is focused on customer expectations.<br />
Strong written and verbal communication skills.<br />
Must be a people oriented person.<br />
Be process oriented.<br />
A solid understanding of Inventory Control Processes.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position<br />
APICS certification or experience a plus.<br />
BS/BA and 5 - 10 years experience or MS/MA and 3 - 5 years experience or equivalent experience and career path.<br />
Loss Prevention Coordinator / Santa Clara Valley, California<br />
This position will report the Director of Loss Prevention of <strong>Apple</strong> <strong>Retail</strong>. The Loss Prevention Coordinator will be<br />
responsible for all escalating all investigations of loss both internal and external to <strong>Apple</strong> <strong>Retail</strong> U.S. <strong>Stores</strong> through<br />
case management data entry.<br />
Data entry of all internal incident reports that indicate loss of assets.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Set notification of all serialized assets reflected as a loss as a result of internal incident reports.<br />
Maintain stores’ security systems and support stores as necessary<br />
Coordinate all security coverage for speciałemergency events.<br />
Accurately manage and maintain Loss Prevention Case Management tools to properly reflect incidents of loss and<br />
recovery of company assets.<br />
Escalate to Senior Manager of Investigations all incidents that require discovery and follow through and resolution.<br />
Provide statistical tracking and reporting .<br />
Ensures that all loss Prevention related activities and incidents are documented and communicated in a timely<br />
manner.<br />
Overnight travel may be required for this position<br />
Position will be based in the Los Angeles, California area.<br />
Experience<br />
Three years loss prevention management experience in a retail setting.<br />
Ability to manage a staff of loss prevention officers.<br />
Knowledge of LP database and reporting.<br />
Excellent communication and written skills.<br />
Must be able to work independently without direct supervision.<br />
Loss Prevention Manager / Orlando, Dallas<br />
Responsible for applying his/her Loss Prevention expertise and devise a Loss Prevention strategy within assigned<br />
Region(s). Takes a proactive approach to resolving losses within assigned stores through training and awareness.<br />
Responsible for all investigations, operational standards, training, and LP budget for multiple stores in assigned<br />
Region(s). Create and deliver Loss Prevention training to head of stores, management, staff and market managers.<br />
Responsible for managing vendors, physical security, and contract guards within respective area(s). Work closely<br />
with all levels of management to ensure that all aspects of Loss Prevention are in compliance with company<br />
standards and policy.<br />
1. General<br />
• Provide support, guidance, feedback, and training to all <strong>Stores</strong> within defined market/area regarding Loss<br />
Prevention<br />
• Lead and implement Loss Prevention procedures which safeguard the Company’s assets and provide clear guidance<br />
• Identify through Store visits preventative measures on reducing shortage and ensure 100% execution<br />
• Enforce/implement Physical Security standards within market<br />
• Lead all security and loss prevention investigations<br />
2. Shortage Reduction / Investigations<br />
• Responsible for working with Inventory Control Specialist, Store Managers and Market Managers to identify<br />
inventory shortage opportunities and recommend resolutions.<br />
• Deliver Loss Prevention training to head of stores and staff.<br />
• Responsible for ensuring execution and compliance on all Companywide LP initiatives/shortage reduction<br />
programs within <strong>Stores</strong>.<br />
• Assess store and market needs to ensure Loss Prevention resources (CCTV, Alarm cabling, Physical security &<br />
Manpower) are properly deployed.<br />
• Develop Market specific shortage action plans in high-risk stores.<br />
• Conducts investigations and interviews for inventory, cash loss, and breach of company policies and procedures.<br />
• Proactively monitor controls to identify employee theft.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Assist with internal investigations as directed by RLPM.<br />
3. Operations / Safety<br />
• Manage all Security budgets in assigned Region(s).<br />
• Follow-up through store visits to compliance of company policy and procedures.<br />
• Assist in the creation of action plans to achieve operational compliance.<br />
• Work closely with management to communicate and train operational standards.<br />
• Offer recommendations and solutions in crisis situations such as work place violence and theft issues.<br />
• Communicate all safety related policies using all available communication vehicles.<br />
• Inspect compliance to company safety policy procedures through store visits and provide direction and training to<br />
ensure opportunities are identified and corrected.<br />
1) Knowledge, skills & abilitis:<br />
• Excellent communication, written and verbal<br />
• Excellent delegation and follow-up skills<br />
• Loss Prevention investigation and interview experience required<br />
• Excellent time management and prioritizing skills<br />
• Basic knowledge of computer application; ex; Excel and Word<br />
• The ability to speak in front of groups<br />
2) Minimum educational level:<br />
• High school diploma or equivalent, college degree preferred<br />
• Wicklander or Reid interviewing and integration certification preferred<br />
3) Minimum experience:<br />
• 3-5 years of retail Loss Prevention management experience<br />
Loss Prevention Project Manager / Santa Clara Valley<br />
GENERAL SUMMARY: Responsible for applying his/her Loss Prevention expertise to assist the Loss Prevention<br />
Team. Takes a proactive approach in assisting the team with law enforcement, financial institution, credit card fraud,<br />
CCTV and other related outside loss prevention requests. Work closely with all levels of management to ensure that<br />
all aspects of Loss Prevention are in compliance with company standards and policy.<br />
ESSENTIAL DUTIES & RESPONSIBILITIES:<br />
General<br />
• Provide support, guidance, feedback, and training to all Loss Prevention team members.<br />
• Liaison with local law enforcement on video and document requests.<br />
• Assist store teams with check, credit card and gift card fraud requests.<br />
• Assist with Physical Security requests as needed within all markets.<br />
• Assist with loss prevention investigations as needed.<br />
Shortage Reduction / Investigations<br />
• Responsible for working with Inventory Specialist, Store Leaders and Market Leaders to identify with regard to<br />
losses from external theft.<br />
• Deliver Loss Prevention policy and procedures to stores when required.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Assist with the execution and compliance on all Companywide LP initiatives/shortage reduction programs within<br />
<strong>Stores</strong>.<br />
• Assess store and market needs to ensure Loss Prevention resources (CCTV, Alarm cabling, Physical security &<br />
Manpower) are properly deployed.<br />
• Maintain LP database and maintenance.<br />
• Proactively monitor controls to identify employee theft.<br />
• Assist with internal investigations as directed by supervisor.<br />
Operations / Safety<br />
• Ensure CCTV systems are properly functional.<br />
• Follow-up through store visits to compliance of company policy and procedures.<br />
• Assist in the creation of action plans to achieve operational compliance.<br />
• Work closely with loss prevention managers to communicate and train operational standards.<br />
• Offer recommendations and solutions in crisis situations such as work place violence and theft issues.<br />
• Communicate all safety related policies using all available communication vehicles.<br />
• Inspect compliance to company safety policy procedures through store visits and provide direction and training to<br />
ensure opportunities are identified and corrected.<br />
ORGANIZATION RELATIONSHIPS: Supervisor of 10-15 <strong>Stores</strong> in assigned Market(s). Communicate daily<br />
activities to the Regional Loss Prevention Manager and Field Leadership Teams. Interfaces with Field/Corporate<br />
business partners (i.e. Human Resources, Legal, Operations and <strong>Retail</strong> Maintenance).<br />
REQUIRED QUALIFICATIONS:<br />
1) Knowledge, skills & abilities<br />
• Excellent communication, written and verbal<br />
• Excellent delegation and follow-up skills<br />
• Loss Prevention investigation and interview experience required<br />
• Excellent time management and prioritizing skills<br />
• Basic knowledge of computer application; ex; Excel and Word<br />
• The ability to speak in front of groups<br />
2) Minimum educational level<br />
• High school diploma or equivalent, college degree preferred<br />
• Wicklander or Reid interviewing and integration certification preferred<br />
3) Minimum experience<br />
• 1-2 years of retail Loss Prevention management experience<br />
4) Physical Requirements<br />
• Ability to travel to stores within assigned area, and maneuver around sales floors, stock room and offices<br />
• Loss Prevention, Project Manager must be able to work for periods of time at a desk on a computer<br />
Management Research Leader / Santa Clara Valley<br />
The <strong>Retail</strong> Staffing Team at <strong>Apple</strong> is a regionalized research function with very strong ties to the recruiter. In this<br />
role, you’ll manage the front end research and recruiting to support a region within our field organization. Research<br />
and networking skills – with social networks, data mining and cold calling – are vital. Recruiting experience in a<br />
high-end specialty or big-box retailing organization is essential. We build the teams that drive retail store sales,<br />
therefore a strong commitment to innovation and technology is important. Must have demonstrated strong<br />
commitment to one’s business, with a history of driving better business results through the acquisition of great talent.<br />
• Is consistently aware of and staffing needs within their Markets.<br />
• Thinks strategically, and acts proactively to fill current needs as well as understands the value in building a pipeline<br />
for future opportunities.<br />
• Responsible for building an amazing management talent pipeline through recruiting and networking/cold calling.<br />
• Works with Recruitment Leader to maintain clear understanding of all current and potential management openings.<br />
• Takes initiative to leverage all resources to unearth the very best talent for the job.<br />
• Provides consistent and specific measurables, fostering a culture of accountability.<br />
• Works efficiently using candidate database tools and processes to ensure productivity.<br />
• Understands and follows HR guidelines and principles as they pertain to recruiting and hiring.<br />
• Establishes strong relationships between potential candidates, corporate and field partners.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• The preferred candidate has a minimum of 3-5+ years of high volume leadership staffing experience with a premier<br />
retailer; has developed and implemented innovative staffing strategies for talent teams; understands the value of<br />
building and maintaining strong relationships with key business partners, and possesses an established national<br />
network of retail staffing colleagues.<br />
Manager Financial Planning / Santa Clara Valley<br />
• Lead the Forecast and close processes for <strong>Retail</strong> Finance<br />
• Prepare Executive Summary reporting and analysis for Actuals, Forecast and Plan<br />
• Develop and manage annual budget process for <strong>Retail</strong> Finance, ensuring effective coordination with all finance<br />
business teams, and successful completion of corporate deliverables<br />
• Prepare Executive Budget presentation including summary of key issues, business analysis, and Operating Expense<br />
Scorecard<br />
• Ensure integrity of <strong>Retail</strong> Segment Financial Statements<br />
• Provide oversight for SOX Compliance<br />
• Evaluate current processes and tools to drive efficiencies and value added enhancements<br />
• Prepare various other reports and ad hoc analysis as requested<br />
• Bachelor’s degree in Finance, Accounting or related field (CPA/MBA a plus)<br />
• 8-10 years experience in Finance including budget and forecast preparation<br />
• Proven analytical ability and creative problem solving skills<br />
• Proven ability to lead and influence cross functional teams<br />
• Excellent interpersonal and oral and written communication skills with a demonstrated ability to interact with<br />
various management levels and across time zones<br />
• Detail oriented with strong organizational skills<br />
• Ability to manage multiple tasks and adapt to a fast paced changing environment.<br />
• Strong excel skills required, SAP Financials and Hyperion Pillar experience a plus<br />
• International travel may be required<br />
Manager Payroll / Scheduling /<br />
A Manager of <strong>Apple</strong> <strong>Retail</strong> Store Operations provides daily support to stores and regional directors. This individual<br />
is also a primary store operations content expert on payroll management and scheduling practices. This Manager will<br />
also work with the field organization to provide training and act as a resource for best practices as they relate to<br />
payroll management.<br />
Major Responsibilities include:<br />
Provide superior customer service to internal and external customers.<br />
Be the voice of the stores by providing detailed and timely feedback to Campus teams.<br />
Use experience of store processes and systems to recommend and implement programs and solutions that improve<br />
processes and/or reduce expenses.<br />
Serve as resource for all field partners on Store Operations related questions.<br />
Participate in the development and testing of processes and systematic solutions that impact the stores.<br />
Identify and train field scheduling and labor management experts, designing training tools and participating in<br />
delivery of instruction at all field leadership levels.<br />
Other duties, as assigned.<br />
Minimum qualifications are:<br />
Exceptional analytical and problem solving skills.<br />
Excellent written and verbal communication skills.<br />
Demonstrated ability to think globally/creatively, turn information into effective strategies, and drive results.<br />
Strong leadership skills with an ability to interact with all levels of management and express a well thought-out<br />
point-of-view.<br />
Proven track record in providing a high level of service to internal and external customers.<br />
Ability to create teams and partnerships within the field and corporate organization.<br />
Flexibility to juggle competing priorities and shift focuses as determined by changing needs of the business.<br />
Domestic travel may be required.<br />
Proficient in Microsoft Office, especially Excel<br />
Store Management experience preferred.<br />
Reports to: Sr. Manager, Store Operations<br />
Manager, <strong>Retail</strong> Conferences and Events / Santa Clara Valley<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
The Manager of <strong>Retail</strong> Conferences and Events person leads a team of dynamic, smart event professionals<br />
responsible for producing and executing internal meetings and events of all sizes. These events – designed to<br />
motivate, inspire, educate and thank <strong>Apple</strong> <strong>Retail</strong>’s internal team members – require creativity, attention to detail,<br />
and flawless execution.<br />
Primary job functions include:<br />
−Recruit, hire, train, develop, and retain a team of the event professionals who regularly exceed the expectations of<br />
their customers.<br />
−Identify and recommend venues and vendors that meet the needs of each unique conference or event.<br />
−Manage the relationship with all selected vendors, ensuring they are able to meet and exceed our expectations.<br />
−Establish and manage the budget for each conference and event.<br />
−Manage all onsite event logistics.<br />
−Identify and act on opportunities to innovate in our conferences and events.<br />
−Provide superior customer service and support to field and headquarter teams<br />
−Partner with EMEA and AsiaPacific <strong>Apple</strong> <strong>Retail</strong> Communication teams to develop and implement effective<br />
conferences and events globally.<br />
−Partner with senior management to continually refine and improve our conferences and events.<br />
−Work with cross-functional teams to design the most effective conference or event for the established business<br />
need.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
•A deep passion for the vision of <strong>Apple</strong>, <strong>Apple</strong> <strong>Retail</strong><br />
•Demonstrated ability to think strategically, understand complex challenges and formulate effective solutions<br />
•Significant experience interacting with and influencing team members at all levels<br />
•Demonstrated ability to lead cross functionally<br />
•Demonstrated commitment to innovation<br />
•Exceptional written and verbal communication skills.<br />
•Detail-oriented, with a flair for creativity<br />
•Superior relationship builder with exceptional negotiating skills<br />
•Flexibility that enables professional, efficient reaction to directional changes<br />
•Some travel required.<br />
•7+ years experience in the Event Planning field or a related field with a proven ability to build and develop highperformance<br />
teams<br />
Manager, <strong>Retail</strong> Finance / Santa Clara Valley, California<br />
Responsible for providing all analytical and financial support relating to Third Party Products (3PP) for the <strong>Retail</strong><br />
Group. Specific Duties include:<br />
Manage the coordination and consolidation of all 3PP revenue forecasting and reporting for 100+ retail locations in 3<br />
+ countries for publication and presentation to <strong>Apple</strong> Senior Management.<br />
Manage the coordination and consolidation of all MDF (Marketing Development Funding) forecasting and reporting<br />
for 100+ retail locations in 3+ countries for publication and presentation to <strong>Apple</strong> Senior Management.<br />
Work closely with <strong>Retail</strong> Merchandising Team to develop reporting structure in order to identify areas of Revenue<br />
Opportunity and Cost Savings.<br />
Responsible for all Monthly Close activities (JV’s, Reporting, and Reconciliation of Accruals) for the 3PP Revenue<br />
and COGS.<br />
Independently develops financial reports and analysis when and where deemed necessary.<br />
Qualifications:<br />
Bachelor’s degree required, MBA or CPA strongly preferred, with at least 5 to 7 years of experience in<br />
accounting/finance.<br />
Be an expert at producing complex spreadsheets, writing ad hoc queries, and accessing a variety of complex<br />
databases. Have outstanding analytical skills and be able to apply them to produce innovative reports quickly and<br />
effectively.<br />
Have outstanding written and verbal communication skills. Preference will be given to applicants with experience in<br />
retail organizations.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Marcom Manager / Santa Clara Valley<br />
<strong>Apple</strong> is looking for a full-time Marketing Communications Manager (producer/project manager) within the<br />
MarCom /Graphic Design Department. This individual should have solid understanding of working within a creative<br />
or ad agency environment.<br />
· Manage master program timelines and deliverables from concept to fruition to ensure all elements are being created,<br />
produced, and delivered on time<br />
· Act as lead day-to-day project manager to ensure all teams (Functional and Cross-Functional) are aligned and<br />
engaged as needed<br />
· Support Sr Producer on brief development and agency management (when applicable)<br />
· Support Sr Producer on Internal and Executive creative reviews<br />
· Collaborate with Creative Directors on creative development of all deliverables<br />
· Coordinate and lead weekly Marcom status meetings to ensure team is informed of on-going changes and updates<br />
· Partner closely with Print Production manager on product timelines, budgets, routing, etc<br />
· Ensure GEOs are aligned (translations, localization, production schedules, etc)<br />
The ideal candidate has prior experience developing large, multi-channel campaigns. This position oversees projects<br />
and ensures they are produced on strategy, on time and within budget. Day to day responsibilities include<br />
maintaining all work flow, presentations, approval processes, schedules and budget management procedures to create<br />
a smooth workflow for the cross-functional teams involved. The position works closely with other teams within the<br />
Graphic Design group, including Creative, Production, and Studio to produce all deliverables.<br />
The ideal candidate must have prior marketing communications experience (preferably in a retail environment)<br />
excellent communication skills, demonstrated project and budget management skills as well as a solid understanding<br />
of the creative development process. Strong leadership abilities are required, as this position informally leads crossfunctional<br />
teams and requires marketing communication expertise at both a strategic and executional level. Limited<br />
working knowledge of the pre-press and print production process also beneficial.<br />
Minimal Requirements<br />
Requires BA/BS+ 3 to 5 years marketing communications experience or advanced degree+ 4-5 yrs experience. Ideal<br />
candidate will have previous retail marketing experience, and account management or project management<br />
experience at a design firm, ad agency, or in-house marketing communications or creative services department.<br />
Market Human Resources Manager / New York City, Seattle<br />
An immediate, full time opportunity exists for a Market Human Resource Manager, based in New York City. This<br />
position reports directly to a Sr. Human Resources Manager, and is a key business partner to our market leadership<br />
teams. As a Market HRM, you will provide generalist support through consultative partnership with the market<br />
leaders and their leadership teams, ensuring that policies and procedures are understood and applied fairly and<br />
consistently, all while serving as a valuable HR partner. Market HRMs also work with field leadership to build an<br />
internal talent pipeline by supporting the creation of enriching career experiences, and through the facilitation of<br />
leadership development training.<br />
Primary Responsibilities:<br />
· Develop all levels of management, with special emphasis on Market and Store leaders. Support the facilitation of<br />
leadership development programs with an emphasis of topics to include: Learning Agility, Coaching and Discipline,<br />
Competency Assessment, Managerial Courage, Situational Leadership and others.<br />
· Provide direction, counseling and hands-on support as needed to market and store leadership on HR specific<br />
issues/problems such as Employee Relations, Harassment, Disciplinary Counseling, HR Compliance, etc..<br />
· Maintain knowledge of current human resource and benefit trends, laws, governmental compliance and company<br />
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policies.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
· Conduct investigations related to specific issues initiated from the Ethics Hotline and other contacts in the<br />
Corporate Human Resources Department.<br />
· Tracking of key information/reports pertaining to: succession planning, turnover trends, market compensation data<br />
and employee relation issues.<br />
· Preference will be given to candidates with 5+ years of progressive human resources generalist experience in a<br />
retail environment, with an emphasis on employee relations and staffing.<br />
Other Responsibilities:<br />
· Provide support and guidance to market leadership with regard to strategic management changes and succession<br />
planning.<br />
· Coordinate annual merit and employee evaluation process with direction from the Senior Human Resources<br />
Manager and Director of HR <strong>Retail</strong> <strong>Stores</strong>.<br />
· Provide support for new store growth as it relates to store staffing and leadership development.<br />
Market Manager / Flatiron Corners (Colorado) Store<br />
KEY OBJECTIVES:<br />
Primary responsibility is to grow the <strong>Apple</strong> Brand and implement the <strong>Retail</strong> Vision through unparalleled customer<br />
service, store contribution and profitability.<br />
Oversees and is responsible for total operational functions of multiple stores within a designated market.<br />
As a member of the management team the Market Manager is accountable for the implementation of plans<br />
established by the region to achieve sales, operations and organizational goals of customer satisfaction, productivity,<br />
and profitability. The Market Manager accomplishes this through management of and delegation to skilled Associate<br />
Managers.<br />
Defines, communicates, and deploys innovative strategies for store growth. Maintains profitability through sales,<br />
payroll, and shrink goals for multiple stores.<br />
Demonstrates excellent communication skills with staff, customers, channel partners, and headquarters. Advises<br />
Associate Managers in their efforts to recruit, hire, retain and develop a diverse and talented team<br />
Establishes community relations through participation in local organizations and events. Business outreach duties.<br />
Ensures compliance with all company policies and procedures.<br />
Analyzes multi-store reports and identifies ways to leverage opportunities to maximize results, reporting information<br />
to staff and upper management.<br />
Accountable for the stores’ bottom line and development of their management staff.<br />
Requires a BS degree in Business or related discipline and 5 to 7 years of retail experience (or equivalent<br />
combination of education and experience). Prior retail management is preferred.<br />
Market Recruiter / Kent, Manchester, Bristol UK<br />
The overall objective of the role is to deliver an unparalleled candidate recruitment process for <strong>Apple</strong> in the UK -<br />
East of London Market, recruiting for non-leadership positions in open <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
The <strong>Retail</strong> Talent Acquisition Team at <strong>Apple</strong> is a regionalized staffing function built to support the retail stores with<br />
strong ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key<br />
business partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores,<br />
previous recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the<br />
teams that drive retail store sales, therefore a strong commitment to innovation and technology is important. Must<br />
have demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
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acquisition of great talent.<br />
Key Responsibilities & Tasks<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Place the right person in the right position at the right time.<br />
Proven ability to manage people and process, (both local and remote), and make independent, business-focused<br />
decisions.<br />
Review recruiting best practices for continuous improvement.<br />
Possess strong training abilities to educate and empower store management to source, recruit and maintain the best<br />
teams in retail.<br />
Must have a thorough understanding of the retail talent market in order to support <strong>Apple</strong>’s talent acquisition strategy.<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Ability to build network of candidates and leverage resources<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets simultaneously, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Demonstrated ability to build relationships and leverage resources with corporate partners and store leadership teams.<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others.<br />
Strong and effective communication skills.<br />
Effective negotiation skills.<br />
Ability to operate at both a strategic and tactical level.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Strong commitment to customer service.<br />
Skills<br />
Proven negotiation skills.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Market Recruiter / Fifth Avenue (NYC)<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 84
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Primary Responsibilities will include:<br />
- Managing the complete recruiting function, including: research, sourcing, networking, behavior-based interviewing<br />
and closing<br />
- Assisting the HR Manager and hiring managers with high volume interview scheduling (making sure that interview<br />
teams and candidates have all information prior to the interview date)<br />
- Preparing, sending and following up with candidates regarding offer packets<br />
- Initiating and tracking all background investigations<br />
- Managing and auditing requisitions and offers in Merlin<br />
- Organizing and maintaining applicant requisition data in Virtual Edge<br />
- Defining and creating documents/forms that improve processes and systems<br />
- Troubleshooting hiring issues for HR Manager, hiring managers and candidates (such as New Employee<br />
Orientation, benefits, etc.)<br />
- Acting as liaison with HR Records<br />
Skills Desired include:<br />
- Previous recruiting experience in a high-end specialty or big-box retailing organization<br />
- Demonstrated strong commitment to one’s business, with a great history of driving better business results through<br />
the acquisition of great talent<br />
- Strong problem-solving skills<br />
- Attention to detail is a must<br />
- Executing multiple tasks simultaneously<br />
- Willingness to be flexible is key<br />
- Experience with common productivity tools (Merlin, Virtual Edge, Meeting Maker, e-mail)<br />
- <strong>Apple</strong> systems experience preferred<br />
- Exceptional written and verbal communication skills<br />
- Possess the desire and experience to provide outstanding customer service to all individuals involved in the hiring<br />
process<br />
- Strong interpersonal skills a must, along with the ability to have fun in a team setting!<br />
11/12/2010<br />
Marketing Director / Santa Clara Valley<br />
This senior level position is responsible for leading the <strong>Apple</strong> <strong>Retail</strong> Team Marketing function in China and serving<br />
as an integral member of the China <strong>Retail</strong> Leadership team for the expansion of <strong>Apple</strong>’s award-winning <strong>Retail</strong><br />
Business. <strong>Retail</strong> Marketing is responsible for effectively communicating the <strong>Apple</strong> <strong>Retail</strong> Brand, through all stages<br />
of building awareness, driving customer acquisition, delivering an unparalleled buying experience, and building<br />
loyalty. l. To successfully meet the high internal and external standards and expectations, the ChinaMarcom leader<br />
must convey a deep understanding of the <strong>Apple</strong> Brand, the <strong>Apple</strong> <strong>Retail</strong> philosophy, strong business savvy and the<br />
ability to motivate cross-functional groups to deliver flawless execution on our shared vision.<br />
This is a key strategic leadership role on a small, dedicated team that is critical to our retail store’s success as we<br />
rapidly expand our business throughout China. If you are passionate about retail, people and technology, flexible and<br />
entrepreneurial and have a demonstrated skill set in building wining teams, you can make an immediate impact.<br />
As a member of the Corporate <strong>Retail</strong> Team, this role will report to the Director of Global <strong>Retail</strong> Marketing,<br />
(Cupertino Based) with the primary responsibility of developing and implementing successful marketing initiatives<br />
designed to build <strong>Apple</strong>’s brand awareness, increase market share, earn customer loyalty, foster community and drive<br />
sales. This role will manage a growing team of 5 currently and have senior level cross-functional management<br />
responsibilities. This Shanghai-based position requires close partnership with other members of the Corporate <strong>Retail</strong><br />
team throughout the World..<br />
Other key cross-functional partnerships include Internal design agency and local agency partners, Corporate<br />
Communications, Outbound Marketing Team, Customer Loyalty, <strong>Retail</strong> Merchandising, <strong>Retail</strong> Communications and<br />
Operations, <strong>Retail</strong> Training, <strong>Retail</strong> Field Managers and Senior Director of International <strong>Retail</strong> <strong>Stores</strong>, <strong>Apple</strong> Product<br />
Marketing, Education Team and iTunes.<br />
PRIMARY DUTIES<br />
• Lead strategy, development, implementation and program analysis for the all retail customer communications and<br />
new retail specific initiatives in addition to broader company marketing initiatives that include retail components<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 85
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
such as product launches and seasonal campaigns. • Support <strong>Retail</strong> Marketing function in developing, evaluating and<br />
executing outbound marketing plans and baseline customer communications to increase incremental profit and build<br />
awareness of the retail store offerings and experience. • Be the brand, in all decision making, program<br />
recommendations and development for all retail related customer experiences while balancing the interpretation of<br />
the desired <strong>Apple</strong> <strong>Retail</strong> experience with cultural nuances. • Recommend and develop strategies to support<br />
aggressive business growth and International store expansion, while maintaining fiscal responsibility. • Provide<br />
analysis and insight to produce successful marketing programs, inspire evolution and improve efficiency. • To<br />
provide market, design and creative input, then direct implementation for all customer facing materials in all<br />
languages (Mandarin and Cantonese), and brand-appropriate event offerings for High Profile <strong>Stores</strong>. • Requires<br />
strong judgement in evaluating fundamental issues to make the right choices for <strong>Apple</strong>, as well as in influencing<br />
business partners across the world, including those in Cupertino, on the best ways to achieve <strong>Apple</strong> <strong>Retail</strong>’s business<br />
objectives. • Manage, inspire and grow individuals to build a World-Class <strong>Retail</strong> Marketing team. • Partner, educate,<br />
support and develop <strong>Retail</strong> Marketing Managers in Europe, Japan and Australia to allow Global Marketing Director<br />
to spend less time on the day-to-day management of these Geographies. • To be accountable for managing the<br />
Europe <strong>Retail</strong> Marketing Budget and contributing to bottom line profitability and revenue growth.<br />
Qualifications • Minimum BA in Marketing, Business or related field. MBA a plus. • 10 Years Marketing<br />
Experience, largely in management or Senior level role • Proven ability to lead and influence in a heavily matrixed<br />
organisation • Must have strong organizational and communications/presentation skills • Proven team management<br />
skills - able to motivate, lead and inspire. • Requires spoken and written language proficiency in Mandarin ,<br />
Cantonese a plus.<br />
Marketing Program Manager / London<br />
This London based position is responsible for developing, managing and executing marketing initiatives, strategic<br />
programs and special events for the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>, Europe.<br />
Be an integral member of the small, dedicated team as we expand our business in Europe. Work closely with a crossfunctional,<br />
worldwide group to implement creative new retail strategies. If you are passionate about retail and<br />
technology, flexible and entrepreneurial, you can make an immediate impact.<br />
As a member of the corporate retail team, this role will report to the Sr. Manager of <strong>Retail</strong> Marketing, Europe and<br />
partner closely with other members of the Corporate <strong>Retail</strong> team in Europe including the Regional Director, Store<br />
Managers, Merchandise Managers, Graphic Design, <strong>Web</strong> team, Store Operations, Buzz Marketing, <strong>Apple</strong> Europe<br />
resources, Small Business and Education Sales, and third party partners to support customer communication<br />
activities and successful marketing programmes.<br />
This role’s primary responsibilities will be to manage content development, localisation and implementation around<br />
in-store marketing programmes and other store marketing efforts to enhance in-store experience and grow market<br />
share by bringing the brand to life at the store level.<br />
Act as an extension of the greater retail marketing team, co-ordinating day-to-day project management and<br />
communication as one of the executors of retail marketing programmes in Europe.<br />
Liaise with cross-functional teams to ensure alignment with Corporate and local strategic initiatives, clear<br />
communication, seamless integration and timely execution of retail marketing program deliverables. Cross-functional<br />
teams include and are not limited to: Corporate Marketing, Product Marketing, Store Operations, Marketing<br />
Communications, Training, Merchandising, Procurement, Public Relations and Third Party Vendors.<br />
Interface on a day-to-day basis with European Marcom Producer.<br />
Work with Store Operations to communicate all program details to the field, which may include posting to ARW<br />
(internal communications tool), presenting at store meetings or on store conference calls or a combination of all of<br />
above to ensure smooth execution and appropriate level of enthusiasm, execution and awareness at the store level.<br />
Provide recaps and results on events and programs to determine success of overall objectives and recommendations<br />
for next steps.<br />
Clearly set expectations and establish accountability for deadlines with all related cross functional teams involved<br />
with program development and execution.<br />
Work in tandem with Senior Manager <strong>Retail</strong> Marketing and MarCom Manager Europe, to ensure seamless<br />
integration and execution of in-store marketing plans, outbound communication and seasonal campaigns, working<br />
within a 6-month planning timeline, including launch activities.<br />
Collaborate with Regional team and marketing team members to develop programmes that attract new talent, build<br />
awareness and drive qualified traffic, supporting the “More Than a Store” experience.<br />
Partner with and advise individual store teams to develop and grow their baseline workshop and events programme.<br />
Manage store-opening events and content development of all marketing deliverables to support.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Manage content development for workshop scripts, web, easels, Take Ones and store Calendar of Events.<br />
Support day-to-day estimate, PO processes and overall budget management in partnership with marketing<br />
programme manager, Graphic Design and finance team.<br />
Meet programme objectives and provide programme deliverables within timelines and on budget.<br />
Contribute ideas and help educate and inspire planning team about upcoming marketing promotions, in-store even<br />
Act a liaison for Press and Buzz Marketing activities taking place in European stores.<br />
Craft creative briefs and co-ordinate approval with key parties. Brief should encompass the entire scope of a project -<br />
from development, posting store communication to implementation on all marketing deliverables. (<strong>Web</strong>, takes ones,<br />
easels, etc.)<br />
Develop relationships with local education partners, schools, creative professionals, organisations and associations to<br />
help enhance the offerings and event strategies in the theatre and build opportunities for cross-partnerships.<br />
Ensure that as programs and events are updated or changed that the details are communicated and updated on all<br />
levels and in all instances – web, print, etc.<br />
Manage, track and reconcile marketing budget expenses in partnership with Senior Manager, <strong>Retail</strong> Marketing<br />
Educate stores with best practices and guidelines for responding to customer and community group requests (such as<br />
donations, merchandise contributions, local advertising)<br />
Manage and review all marketing materials to ensure items are properly localised and culturally relevant.<br />
Minimum 5 years marketing experience on client or agency side, highly detail-orientated, demonstrated project<br />
management expertise in producing programmes on time and within budget parameters, strong communication skills<br />
and ability to act as liaison with cross-functional teams, creative, and a team player.<br />
College Degree<br />
French language skills desirable<br />
Marketing Programs Analyst / Santa Clara Valley, California<br />
The <strong>Apple</strong> Online Store is seeking a Marketing Programs Analyst to play a key role in the demand generation team.<br />
This associate will lead the development of worldwide forecasting, tracking and reporting on customer acquisition<br />
programs and promotions. This analyst will also work closely with the program managers to evaluate new acquisition<br />
programs and promotions.<br />
Responsibilities:<br />
Build quarterly worldwide program forecasts; track and report results to the management team<br />
Evaluate new global program and promotions proposals<br />
Analyze acquisition programs and promotions<br />
Develop global acquisition program reporting templates, including budget accruals and efficiency tracking<br />
Develop presentations to communicate program results<br />
Act as liaison with Finance, Direct Marketing, Telesales and Customer and Site Analytics teams<br />
Develop process for conducting and sharing results of competitive benchmarking<br />
Skills and Attributes:<br />
Passionately analytical<br />
Outstanding written, verbal and communication skills<br />
Power-user of Excel and PowerPoint or Keynote<br />
Understanding of internet advertising and business metrics.<br />
Experience building elasticity models and modeling media effectiveness.<br />
Hands-on experience manipulating large data sets using SAS and SPSS. Familiarity with Business Objects a plus.<br />
Skilled at developing and exercising cross-functional influence<br />
Highly motivated and able to work in fast-paced environment<br />
Detail-oriented<br />
Experience:<br />
5-7 years of experience in research and analysis roles, with a minimum of 2 years working in online commerce.<br />
Additional experience with analysis in retail, marketing, online advertising, Investment Banking or with a major<br />
consulting firm is preferred.<br />
International work experience is preferred.<br />
BA/BS required with strong quantitative background; MBA preferred<br />
Merchandising Analyst / Santa Clara Valley<br />
Looking for a resourceful, outgoing, team-orientated person interested in helping shape the future of <strong>Apple</strong> <strong>Retail</strong><br />
and the way we look at our product merchandising through thorough analysis, ongoing reporting, cross-functional<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 87
support, and effective database management.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Key Responsibilities:<br />
• <strong>Retail</strong> Space Analysis, Reporting, and Planning<br />
- Responsible for tracking, analyzing, and the ongoing reporting of the sales performance of our selling space.<br />
- Partner and work closely with the WW Merchandising Team to provide analysis on new product merchandising<br />
initiatives, store sets, and new layouts of new stores and those being remodeled.<br />
• Assortment & Planogram Analysis<br />
- Help the Merchandising Team decide store-level product assortments through effective financial product range<br />
planning that takes into account: revenue, sales velocity, margin, and inventory exposure, to maximize the assortment<br />
and total range performance.<br />
- Analyze and measure planogram and assortment performance over time.<br />
• Planogram Process Support<br />
- Partner with the Visual Merchandising Team to ensure new products and assortment range changes are reflected on<br />
future store planograms.<br />
• Merchandising Product Database Management<br />
- Serve as the Merchandising Team’s primary product database lead.<br />
- Responsible for creating and maintaining product assortments within the database and ensuring those assortments<br />
are assorted to the correct stores.<br />
- Support the opening of new stores and store remodels by assigning the correct product assortments to those<br />
upcoming new stores and remodeled stores in the database.<br />
- Responsible for maintaining the data integrity of the database for the Merchandising Team.<br />
- Work closely with Lifecycle Operations to drive improvements and efficiencies within the database and entire<br />
process as a whole.<br />
Skills Required:<br />
• Strong analytic aptitude with a solid background utilizing MS Excel.<br />
• Excellent communication skills.<br />
• Ability to clearly and concisely express ideas, reports, spreadsheets, and findings to all levels of management.<br />
• Resourceful and highly organized with a strong attention to detail.<br />
• Ability to move quickly to implement own ideas.<br />
• Must be flexible and able to multitask in a highly demanding, deadline-driven, work environment where teamwork<br />
is a must.<br />
• Must have a keen sense of our brand integrity and product relevance.<br />
• Strong enthusiasm for <strong>Apple</strong>, retailing and the consumer electronics industry in general.<br />
• A working knowledge of FileMaker or MS Access is a plus.<br />
• BA/BS required, MBA a plus.<br />
Merchandising Communication Manager / London-Regent Street, Greater London<br />
The Merchandising Communication Manager will be responsible for the creation, content management and<br />
distribution of all planograms and signage for European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Candidate should be comfortable<br />
working during intensive periods under aggressive deadlines, and also self-direct when necessary. This position is an<br />
excellent opportunity for a flexible, detail-oriented self-starter with strong communication and follow-up skills. Be an<br />
integral member of the small, dedicated team as we expand our business in the UK and bring stores to continental<br />
Europe. Work closely with a cross-functional, worldwide team to implement creative new retail strategies. If you are<br />
passionate about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate<br />
impact. The position reports to Senior Merchandising Manager of European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Planogram Reponsibilities:<br />
Manage in-store merchandising plans, including the creation of planograms for UK stores and future European stores<br />
Make planogram product placement decisions based on current marketing strategy as well as worldwide and regional<br />
sales analysis<br />
Set, document and distribute planograms and Zone-a-Grams for each store footprint on weekly basis<br />
Deliver weekly merchandising changes documentation to Store Operations team for posting to stores<br />
Develop and manage visual merchandising process and deliverables to maintain consistent assortment and<br />
presentation standards<br />
Develop and assist in delivering merchandising training for managers and store employees<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Recommend strategy and define timeline for in-store Mac specialists on daily merchandising tasks<br />
Advise merchants on assortment categories using both in-store product positioning and sales analysis<br />
Track back-end MDF placement commitments and suggest further product placement opportunities<br />
Responsible for all merchandising communication to Store Operations, Marketing and New Store Opening Teams, as<br />
well as with the stores directly<br />
Other duties as assigned<br />
Sign Responsibilities:<br />
Request, review and approve all store signage for current UK stores and future European stores<br />
Work efficiently in the sign database to ensure timely completion, accurate content and placement of signs<br />
Conduct ongoing review of signage process and sign database and deliver and implement recommendations for<br />
improvement<br />
Develop highly productive relationships with the external sign agency to get deadline-driven projects done on time<br />
Actively problem-solve and bring new ideas in planning meetings<br />
Respond quickly to store needs to ensure they are met<br />
Track signage budget and work to minimize costs<br />
Must have a passion for detail, as well as the ability to consider bigger picture impact of signage and merchandising<br />
decisions<br />
Other duties as assigned<br />
Skills and Requirements:<br />
Educated to degree level, in related field<br />
2-5 years prior retail merchandising or planning experience preferred<br />
High energy, hard working, flexible personality with strong desire to succeed in team environment<br />
Excellent verbal and written communication skills<br />
Excellent time management, multi-tasking and organizational skills<br />
Strong data analysis skills<br />
Comfortable working during intensive periods under aggressive deadlines<br />
Detail-oriented, self-starter must be capable of self-direction<br />
Ability to work independently or as part of a team<br />
Ability to organize and prioritize tasks with limited management involvement<br />
Strong short-term growth potential<br />
Multiple European Language fluency preferred<br />
Industry/Technology experience and interest preferred<br />
Up to 40% travel (including monthly to all retail footprints to update planogram and verify product assortment)<br />
Proficiency with Microsoft Office Suite (esp. Excel); familiarity with Photoshop, Illustrator and Digital camera<br />
Merchandising Manager, China / Santa Clara Valley<br />
Be an integral member of the small and dedicated team responsible for managing <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in China. Work<br />
closely with a cross-functional, worldwide group to implement creative new retail strategies. If you are passionate<br />
about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate impact. No<br />
accessory business exists in China today; responsibility for building it could be yours.<br />
The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for hardware,<br />
software and accessory categories in the Chinese <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong><br />
Specific Responsibilities:<br />
• Product Management of various non-<strong>Apple</strong> branded product categories<br />
• Responsible for product selection and assortment decisions<br />
• Drive sales through price positioning, sales analysis and select promotions<br />
• Responsible for setting product pricing through margin analysis and competitive reseller research<br />
• Drive category margin improvement through sales analysis<br />
• Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
• Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
• Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
• Able to develop relationships with business partners at all levels including Senior Management<br />
• Other duties as assigned<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Skills and Requirements:<br />
• BA/BS required, MBA preferred<br />
• Prior purchasing/merchandising experience<br />
• Skilled vendor relationship manager with front and back-end negotiation experience<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• Chinese retail and commercial experience will be beneficial to the role<br />
• Project management and process improvement experience<br />
• Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
• Excellent verbal and written communication skills<br />
• Excellent time management, multi-tasking and organisational skills<br />
• Ability to work independently and as part of team<br />
• 15% travel<br />
• Strong data analysis skills, with Excel proficiency<br />
• Mandarin and English language fluency preferred<br />
Merchandising Specialist / Tokyo-Ginza<br />
The primary responsibility of the Merchandising Assortment Specialist - Japan will be management of selected<br />
product categories and implementation of corporate merchandising strategy.<br />
Specific Responsibilities<br />
The Merchandising Assortment Specialist - Japan will:<br />
Manage 3PP product category assortments. 3PP (or Third Party Products) refers to the non-<strong>Apple</strong> products sold<br />
through the <strong>Apple</strong> Store<br />
Potential categories requiring management include software and hardware imaging (digital cam-eras, Mini DV,<br />
printers and scanners)<br />
Responsible for product launch planning, pricing, forecasting, promotions, marketing programs, vendor relationship<br />
and product transitions<br />
Responsible for category sales and margin<br />
Manage in-store merchandising plans, including the creation of planograms<br />
Set, document and distribute 3PP planogram for each store footprint on monthly basis<br />
Request, review and approve all store signage changes<br />
Advise on all 3PP assortment categories using both in-store product positioning and sales analysis<br />
Deliver weekly merchandising changes documentation to Store Operations team<br />
Recommend strategy for store employee merchandising specialists on daily merchandising tasks<br />
Develop visual merchandising process to maintain consistent assortment and presentation standards<br />
Track back-end MDF placement commitments and suggest further placement opportunities<br />
Act as industry analyst by providing information on product and market trends<br />
Develop productive relationships with key business partners, including store operations and communication,<br />
fulfillment and logistics, store manager teams and in-store merchandising specialists<br />
Requirements<br />
3-5 years prior merchandising experience<br />
Excellent verbal and written communication skills in Japanese and English<br />
Excellent time management, multi-tasking and organizational skills<br />
15% travel (including monthly to all retail footprints to update planogram and verify product assortment)<br />
Ability to analyze data through Excel reporting<br />
Ability to use the tools provided including Excel, Illustrator and Digital SLR camera<br />
Ability to work independently and as part of team<br />
Industry and CE product knowledge<br />
Mobile Commerce Product Manager / Santa Clara Valley<br />
The Product Manager, Mobile Commerce will provide a vision and a framework for how <strong>Apple</strong> <strong>Retail</strong> will meet<br />
future market demands in the field of Mobile Commerce. We are looking for a Product Manager who can go beyond<br />
technical understanding to provide solid business and market leadership.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Become an integral member of the small, dedicated <strong>Apple</strong> <strong>Retail</strong> team as we enter the world of Mobile Commerce.<br />
Work closely with a cross-functional, worldwide organization to implement creative new retail strategies. If you are<br />
passionate about technology, customer-focused, and entrepreneurial, you can make an immediate impact.<br />
Responsibilities:<br />
Product Strategy and Roadmap Development<br />
• Guide release of software from concept through product launch. Create vision to guide organization – both up and<br />
down – and retain focus on shipping the “right” product.<br />
• Key leader/decision-maker in cross-functional product and feature teams, both formal and informal, to ensure that<br />
proposed solutions meet customer needs.<br />
• Own and drive process, while including and learning from key owners through organization.<br />
• Partner with key business partners and coordinating with cross-functional teams to define, develop and deliver<br />
products on schedule.<br />
• Develop and/or maintain a multi-year product roadmap based on customer requirements and industry trends.<br />
• Create Business Heads-up (BHU) and support development of Business Requirements Documents (BRDs).<br />
Participate in the creation of Design Documents to ensure alignment and fulfillment of the original product<br />
requirements.<br />
• Guide technology partnership activities and develop strategies for the integration of partner technology/products<br />
Market Research<br />
• Analyze market and technology trends<br />
• Review customer survey results, partner input, analyst input, market research, Net Promoter Scores, Technical<br />
Support and Customer Service call data, feedback from focus groups and consultants, and input from other business<br />
units to identify user needs and define product requirements.<br />
• Represent the end users to the organization and continue to refine conception of end users.<br />
Product Marketing<br />
• Champion product internally and externally. Oversee development of product information materials.<br />
• Communicate strategy, capabilities and future directions to internal and external audiences such as the store teams,<br />
business partners and customers.<br />
• Provide updates to executives on the status of all product matters.<br />
• Create and deliver demos for internal and external audiences.<br />
• Work with and provide feedback to Marketing team to establish product positioning, value proposition and launch<br />
strategy with key internal partners (PR, MarCom, Graphic Design, etc.).<br />
Skills<br />
• 4+ years of software Product Management/Marketing experience with proven track record of stellar product.<br />
Experience with entire product lifecycle (from concept through launch) required. Consumer and/or web/Internet<br />
software (non-enterprise) experience preferred.<br />
• Requires a BS/BA degree. MBA or equivalent preferred.<br />
• Willing to go the extra mile and constantly drive for perfection.<br />
• Proven ability to influence, inspire and lead others from peers to executives, customers, and partners.<br />
• Proven ability to forge strong relationships -- and lead – cross-functional teams are required.<br />
• Strong team building skills and personnel development talents.<br />
• Ability to understand technical concepts and evaluate tradeoffs.<br />
• Ability to quickly assess key risk areas/opportunities and address appropriately.<br />
• Ability to brainstorm and turn to others for guidance/feedback.<br />
• Ability to determine guiding philosophy, evangelize this philosophy and focus in on critical questions quickly.<br />
• Strong quantitative and qualitative business case analysis skills.<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level.<br />
• Excellent written and verbal communication skills, including comfort in public speaking environments<br />
• Excellent time management, multi-tasking and organizational skills<br />
• Up to 15% travel<br />
Mobile Commerce Program Manager / Santa Clara Valley<br />
The Mobile Commerce Program Manager will provide a vision and a framework for how <strong>Apple</strong> <strong>Retail</strong> will use<br />
technology to meet future market demands and expectations. We are looking for a candidate who can go beyond<br />
technical understanding to provide the solid business and market leadership needed to envision and implement<br />
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innovative in-store applications and services to improve the customer and employee experience.<br />
Become an integral member of the small, dedicated <strong>Apple</strong> <strong>Retail</strong> team as we enter the world of Mobile Commerce.<br />
Work closely with a cross-functional, worldwide organization to implement creative new retail strategies. If you are<br />
passionate about technology, customer-focused, and entrepreneurial, you can make an immediate impact.<br />
Responsibilities:<br />
Product Strategy and Roadmap Development<br />
•Guide release of software from concept through product launch. Create vision to guide organization – both up and<br />
down – and retain focus on shipping the “right” product<br />
•Key leader/decision-maker in cross-functional product and feature teams, both formal and informal, to ensure that<br />
proposed solutions meet customer needs<br />
•Own and drive process, while including and learning from key owners through organization.<br />
•Partner with key business partners and coordinating with cross-functional teams to define, develop and deliver<br />
products on schedule<br />
•Develop and/or maintain a multi-year product roadmap based on customer requirements and industry trends<br />
•Support development of Business Heads-up (BHU) and Business Requirements Documents (BRDs)<br />
•Guide technology partnership activities and develop strategies for the integration of partner technology/products<br />
Product Marketing<br />
•Champion product internally and externally. Oversee development of product information materials<br />
•Communicate strategy, capabilities and future directions to internal and external audiences such as the store teams,<br />
business partners and customers<br />
•Provide updates to executives on the status of all product matters<br />
•Create and deliver demos for internal and external audiences<br />
•Work with and provide feedback to Marketing team to establish product positioning, value proposition and launch<br />
strategy with key internal partners (PR, MarCom, Graphic Design, etc.)<br />
Market Research<br />
•Analyze market and technology trends<br />
•Review customer survey results, partner input, analyst input, market research, Net Promoter Scores, Technical<br />
Support and Customer Service call data, feedback from focus groups and consultants, and input from other business<br />
units to identify user needs and define product requirements<br />
•Represent the end users to the organization and continue to refine conception of end users<br />
Skills, Education and Experience Required:<br />
•4+ years of software Product Management/Marketing experience with proven track record of stellar product.<br />
Experience with entire product lifecycle (from concept through launch) required. Consumer and/or web/Internet<br />
software (non-enterprise) experience preferred.<br />
•Requires a BS/BA degree. MBA or equivalent preferred.<br />
•Willing to go the extra mile and constantly drive for perfection<br />
•Proven ability to influence, inspire and lead others from peers to executives, customers, and partners<br />
•Proven ability to forge strong relationships -- and lead – cross-functional teams are required<br />
•Strong team building skills and personnel development talents<br />
•Ability to understand technical concepts and evaluate tradeoffs<br />
•Ability to quickly assess key risk areas/opportunities and address appropriately<br />
•Ability to brainstorm and turn to others for guidance/feedback<br />
•Ability to determine guiding philosophy, evangelize this philosophy and focus in on critical questions quickly<br />
•Strong quantitative and qualitative business case analysis skills<br />
•Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
•Excellent written and verbal communication skills, including comfort in public speaking environments<br />
•Excellent time management, multi-tasking and organizational skills<br />
•Up to 15% travel<br />
Desired skills/experience:<br />
* Good understanding of SDK development<br />
Multimedia Instructional Designer / Santa Clara Valley<br />
This position reports to the Global <strong>Retail</strong> Training team. We are looking for an innovative designer who will deliver<br />
compelling learning experiences through innovative training design.<br />
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The right candidate loves technology. She or he believes in the power of <strong>Apple</strong> solutions and evangelizes their<br />
benefits. The right candidate has a strong working knowledge of Mac and iOS and is able speak confidently with<br />
both tech enthusiasts and Mac loyalists. As important, this designer can easily adjust the pace of conversation, ask<br />
the right questions, and use appropriate analogies that connect customers new to <strong>Apple</strong> to the right solution.<br />
The Multimedia Training Designer will have a solid writing background. He and she will also be able to perform a<br />
needs assessment, create behavioral learning objectives as well as design training materials and facilitator guides<br />
using rich media, HTML 5, graphic design, podcast production skills, photography and/or video (two of more of<br />
these skills required). The learning experiences designed will be accessible to employees with special needs and<br />
reflect the innovation of <strong>Apple</strong> <strong>Retail</strong>. <strong>Web</strong>-based simulation experience, particularly in systems training, is strongly<br />
preferred.<br />
The right candidate believes in the importance of treating customers with respect, including listening well and<br />
presenting appropriate solutions. She or he strives to make any learning experience truly memorable. Materials<br />
include classroom curriculum, facilitator guides, web-based simulations, iBook,s iPad Apps, video, e-learning, role<br />
play scenarios, and more. A successful Instructional Designer in this role has prior retail experience and a proven<br />
track record of sales and service. <strong>Apple</strong> <strong>Retail</strong> experience is strongly preferred.<br />
The Instructional Designer will build compelling learning experiences that are fresh and innovative and that transfer<br />
enduring understanding and have lasting behavioral impact. The candidate will have an eye for seeing how materials<br />
can be built and delivered in efficient, innovative ways. The Instructional Designer in this role will be responsible for<br />
creating and maintaining a design calendar that includes regular communication with and feedback from<br />
stakeholders.<br />
This role requires a dynamic, inspirational presence—a person who listens well and cares about creating great<br />
solutions and who can build strong relationships and drive results. She or he must be able to work under tight<br />
deadlines in a fast-paced, innovative environment. The position demands high quality, creativity, and consistency<br />
while working on multiple tasks simultaneously. The ideal candidate possesses strong organizational capability and<br />
project management skills. The position requires proven instructional design skills that map to the quality demands<br />
of the 21st-century adult learner. This Instructional Designer will be expected to set creative standards for a blended<br />
approach to delivery, including classroom learning, on-line learning, podcasts, interactive video, just-in-time learning<br />
and assessment tools. A strong candidate will possess the right blend of thinking differently and working<br />
productively.<br />
The right candidate loves <strong>Apple</strong> products, esteems the <strong>Apple</strong> <strong>Retail</strong> experience, and wants to contribute to <strong>Apple</strong><br />
<strong>Retail</strong>’s growth and success. The right candidate possesses a deep respect for those working in our stores and creates<br />
training that reflects a desire for team members to increase their capacity, confidence, and job satisfaction. This<br />
person should also be capable of leading the development of creative course materials that inspire <strong>Apple</strong>’s <strong>Retail</strong><br />
team to become engaged and willing to participate in the learning process. Additional requirements include<br />
developing both instructor-led and self-paced training delivered through a variety of methods including classroom,<br />
web, and mobile devices.<br />
Prior classroom experience teaching trainers how to deliver training successfully to a variety of global audiences is<br />
also preferred. Some travel may be required.<br />
Responsibilities:<br />
•Manage and maintain product-training initiatives<br />
•Apply <strong>Apple</strong> standards to all aspects of work projects<br />
•Work towards developing global solutions in close partnership with regional partners<br />
•Assess course materials for revision and continuous improvement<br />
Requirements:<br />
•High-performing <strong>Apple</strong> employee strongly preferred<br />
•Embodies the <strong>Apple</strong> <strong>Retail</strong> culture and approach to service; highly respected by peers and leadership<br />
•Finds creative solutions to problems in the store<br />
•Active participant in development of peers<br />
•Ability to facilitate collaborative, cross-functional decision-making processes<br />
•Strong presentation, communication, and interpersonal skills<br />
•Exceptional ability to listen and build rapport with a wide range of cultures and personalities<br />
•Strong understanding and experience with the Mac and iOS platforms<br />
•Examples of excellent oral and written communication skills (see Design Skills below)<br />
•Availability to travel in the USA and abroad is required<br />
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Design Skills:<br />
The ideal candidate will possess a strong aptitude in two or more of the following design capabilities, particularly<br />
HTML5 and video design. Samples will be required.<br />
•<strong>Web</strong> design—Skills may include: HTML4, HTML5, PHP, Javascript, Perl, AJAX, Ruby on Rails, Dreamweaver.<br />
•FileMaker Pro or other database design—Skills may include: FileMaker, FileMaker Server, Bento, SQL.<br />
•iOS app development—Skills may include: Objective C, C++, Cocoa, Xcode.<br />
•Graphic design/illustration/animation—Skills may include: Vector art and illustration, Adobe Illustrator, Adobe<br />
Photoshop, Adobe After Affects.<br />
•Video editing and publishing—Skills may include: Photography, videography, Motion, FinalCut Studio, Logic<br />
Studio, OS X Server (Podcast Producer).<br />
•Mac OS X Server—Skills may include: Podcast Producer 2, Wiki Server.<br />
•Slide presentations—Skills may include: Keynote.<br />
New Initiatives Manager, <strong>Retail</strong> Business / Santa Clara Valley<br />
A New Initiatives Manager, <strong>Retail</strong> Business is responsible for identifying, creating, leading and implementing<br />
effective processes, procedures and solutions for highly complex, often technical, global project initiatives that drive<br />
results in <strong>Retail</strong> Business. This person will be involved in the design, management, and execution of key projects and<br />
initiatives. Driving multiple projects forward simultaneously, this individual will engage with a dynamic group of<br />
people who share a passion for innovation and excellence within the <strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as a part of a larger, cross-functional global team. This Project<br />
Manager must possess excellent communication skills and be able to effectively interact and influence all levels in<br />
the organization.<br />
Primary job functions include:<br />
• Initiate, drive, and deliver effective projects such as various campaigns, product launches and new initiatives in<br />
partnership with cross-functional, global teams to ensure all aspects of projects are communicated supported, and<br />
delivered to the highest standards.<br />
• Create, manage, and execute detailed project plans, key documentation, process maps, and schedules, with<br />
responsibility for task and team coordination. Track project and deliverables. Regularly coordinate and escalate high<br />
priority issues communicating status to global teams.<br />
• Maintain awareness of and direct projects to align with current <strong>Retail</strong> Business vision, priorities, focus and<br />
initiatives.<br />
• Develop and implement projects that deliver results within our <strong>Retail</strong> Business teams, maximize efficiency,<br />
improve processes and minimize store team workload.<br />
• Complete project impact analyses and work to implement training, communication, and change management to<br />
achieve desired project results.<br />
• Quickly develop strong working relationships with corporate partners, field teams and vendors globally to ensure<br />
delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
• Provide superior customer service to field and corporate partners globally serving as a resource for project-related<br />
questions.<br />
• Partner with business partners globally (including <strong>Apple</strong> Corporate non-retail) to determine global business needs<br />
and priorities ensuring delivery of the best possible processes and solutions for <strong>Retail</strong> Business and our <strong>Retail</strong> <strong>Stores</strong>.<br />
• Develop and maintain key partnerships with the field including Market and Business Leaders, Store Leaders and<br />
store teams sharing key projects and initiatives by traveling to markets, hosting forums, conducting calls, and<br />
creating a feedback and communication outlet. Share learnings with members of the project team and others as<br />
appropriate. Turn information gathered into results that influence current projects or create new/improved initiatives<br />
that drive results.<br />
• Be the voice and global point of escalation for the <strong>Retail</strong> Business team on appropriate projects. Identify roadblocks<br />
and potential impacts (both systematic and procedural) before they emerge; escalate issues through the appropriate<br />
channels to gain resolution quickly.<br />
• Work closely with and maintain key partnerships with Market Support teams including but not limited to Red Zone<br />
Operations, Family Room <strong>Services</strong>, Global <strong>Retail</strong> Marketing, Global <strong>Retail</strong> Training, Store Communications and the<br />
<strong>Retail</strong> Technology teams to ensure a seamless experience throughout the project or initiative.<br />
• Lead ongoing improvements and evolutions of business initiatives and procedures.<br />
• Demonstrate an excellent working knowledge of business systems, processes and business model.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
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• Excellent project management and organization skills. Understanding of project management life-cycle and<br />
theories. Demonstrated knowledge and use of project management tools.<br />
• Proven track record of vendor account management.<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
• Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Passion and dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Develop relationships quickly. Well respected, trusted partner that is someone others want to work with. Perform<br />
well in a team environment.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Excellent written and verbal communication skills that can be applied to all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully.<br />
• Strong analytical and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and<br />
implement solutions.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest processes, procedures, and technology.<br />
• Strong individual contributor. Self-starter who possesses exceptional time management skills and has great<br />
attention to detail. Must act independently and be self-motivated to prioritize, manage projects and meet deadlines.<br />
• Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly.<br />
• Strong business acumen and instinct.<br />
• A minimum of three years corporate level project management required.<br />
• Knowledge of <strong>Apple</strong> products and MS Office.<br />
• Fluent in English, additional language skills are a plus.<br />
• Bachelor’s degree.<br />
• Travel required.<br />
Essential competencies include, but are not limited to the following:<br />
Action Oriented<br />
Business Acumen<br />
Command Skills<br />
Creativity<br />
Customer Focus<br />
Timely Decision Making<br />
Decision Quality<br />
New Store Opening Project Manager / London<br />
The New Store Opening (NSO) and Remodel Project Manager is responsible for successfully managing the openings<br />
and remodels of <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in accordance with <strong>Apple</strong> standards.<br />
Responsibilities<br />
Manage assigned new store openings and remodels from inception to completion, including schedule management,<br />
business partner/store communications and on-site support (NSO and Remodel facilitator).<br />
Evaluate the successes and opportunities of each project from a process, cost, and quality perspective, providing<br />
feedback to business partners and field management, as needed.<br />
Partner with NSO and Remodel Manager to implement new and innovative methodologies, working to continually<br />
improve current processes and practices.<br />
Assist in growing the NSO Field Team Lead Program to continue to support NSO and remodel needs as well as<br />
extend the reach of the participants.<br />
As needed, participate in the needs analysis, selection and management of remote stockrooms.<br />
Provide input on store design standards to ensure operational efficiencies.<br />
Create strong cross-department relationships in an effort to improve the overall quality of service provided by the<br />
NSO and Remodel Team.<br />
Maintain an intimate knowledge of all business aspects of <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in an effort to identify and support<br />
business needs.<br />
Other duties, as assigned.<br />
Qualifications<br />
2+ years <strong>Apple</strong> <strong>Retail</strong> or equivalent retail management and/or project management experience required.<br />
Demonstrated success in managing multiple projects, priorities and people concurrently in a fast-paced, high-growth<br />
and results-driven environment; must work exceptionally well under pressure.<br />
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Dynamic leadership ability, including a positive, motivational presence, a passion for training and coaching, the<br />
ability to be solution-driven in challenging situations, and a keen ability to deliver optimum results.<br />
Proven ability to participate as a valued member of a highly functioning team.<br />
Sound written and verbal communication skills.<br />
Excellent planning, execution and follow up skills, in addition to strong analytical skills.<br />
Strong operational and organizational skills.<br />
Proficient in Word, Pages, Excel, and Keynote with the ability to quickly learn new systems and applications.<br />
Flexible and able to react professionally and effectively to changes in schedules or project direction without<br />
sacrificing productivity.<br />
Ability to travel frequently and willing to work an assigned, non-standard work schedule in order to lead and manage<br />
projects.<br />
Demonstrated ability to influence individuals at all levels of an organization.<br />
Proven relationship management skills that show an ability to create and nurture strong customer relationships.<br />
Design or construction background preferred.<br />
Reporting Structure<br />
Reports to NSO and Remodel Manager<br />
Operations Associate Manager / Santa Clara Valley<br />
Are you looking for a fast-paced, dynamic environment where every day is at least a little different than the day<br />
before, and sometimes a lot different? Do you enjoy keeping yourself and others organized and on track when lots is<br />
going on? Do you thrive on having varied responsibilities, from supporting team members to tackling projects to<br />
managing calendars to handling the department budget? If you answered these questions with a hearty “yes”, this<br />
may be the role for you.<br />
This position, reporting to the Operations Manager, provides administrative, logistical and project support to the<br />
<strong>Apple</strong> <strong>Retail</strong> Training team as we support our growing, thriving, fast-paced retail stores. Primary responsibilities<br />
include:<br />
Supporting Operations team by:<br />
Managing Training calendar, including scheduling large and small meetings for Operations team<br />
Preparing presentations<br />
Responsible for creating and maintaining iCommunicate articles for <strong>Retail</strong> Training<br />
Act as liaison between <strong>Apple</strong> Travel and Corporate Partners and Venues<br />
Partnering with Financial Analyst to manage POs and PRs. Process invoices. Initiate cost controls. Meet reporting<br />
timelines and quarter-end deadlines.<br />
Managing questions about training from the stores. Independently answer questions when possible; escalate to other<br />
team members as needed<br />
Coordinating Manager Training schedules<br />
Providing information to all levels within the organization. Routinely work with and negotiate with peers,<br />
management, and sr. management in various functions. Utilize internal and external resources for project completion<br />
Creating and updating Training Department Manuals<br />
Acting as a leader and mentor to the Operations Assistant Manager an Training Coordinator.<br />
Education/Experience<br />
Organized self-starter with a minimum of 2 years of related experience in a dynamic environment.<br />
Mac OS X experience a plus<br />
Attention to detail, accuracy and timeliness.<br />
Ability to work autonomously, take initiative and follow through.<br />
Must be resourceful and have the ability to multi-task.<br />
Strong oral and written communication skills<br />
Team player with strong interpersonal skills.<br />
<strong>Retail</strong> background preferred<br />
Operations Manager / Santa Clara Valley, California<br />
The Manager of Store Operations seeks to help improve the profitability of retail <strong>Apple</strong> <strong>Stores</strong> by identifying<br />
operational needs and areas of improvement and researching and recommending solutions. The manager also<br />
manages teams who provide daily operations support and procure and manage supplies for stores.<br />
Primary job functions include:<br />
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Provide superior customer service to internal and external customers.<br />
Manage and develop team members who provide daily operations support to retail <strong>Apple</strong> <strong>Stores</strong> including email,<br />
phone, and administrative support.<br />
Manage and develop team members who procure and manage store supplies.<br />
Recommend programs and solutions that improve store processes and reduce store expenses.<br />
Manage supply vendor negotiations and consistently seek out alternative vendors to achieve cost savings.<br />
Manage compliance issues and the Store Audit Program.<br />
Develop and implement programs and contests that recognize and reward outstanding performance by individuals<br />
and teams.<br />
Manage and develop business partner relationships to further the success of <strong>Apple</strong> <strong>Retail</strong>.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Extensive knowledge and experience with retail store operations Experience with vendor selection, negotiation, and<br />
management preferred<br />
Proven ability to recognize, hire, manage, and develop talent<br />
Flexibility to handle directional changes and ability to concurrently manage multiple projects<br />
Excellent written and verbal communication skills<br />
Significant experience interacting with and influencing team members at all levels<br />
3-5 years retail management experience in a fast-paced, high-growth environment<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Business acumen<br />
Strong analytical skills and ability to identify trends and identify solutions<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Overhead Planogram Manager / Santa Clara Valley, California<br />
This position is responsible for the implementation of Overhead Planograms for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. As a member of<br />
the <strong>Apple</strong> <strong>Retail</strong> Merchandising Team, this role will work closely with the Hardware and Software Product<br />
Managers, Software / Etc. Planogram Manager, Sign Manager, Visual Merchandiser, and other functional groups<br />
within the corporate retail team that are working on the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. The role’s<br />
primary responsibility will be to create and implement Overhead Planograms across all footprints for <strong>Apple</strong> <strong>Retail</strong>. In<br />
addition, this role will instruct the store teams on maintaining areas of presentation, and reinforce merchandising<br />
standards for stores. In addition, this role will be responsible for physical merchandising within stores and provide<br />
ongoing support and instruction to store employees. Candidate should be able to travel to all geographic store<br />
locations as needed. (50% travel required). [Note: there is also a Planogram Manager position.]<br />
Work with retail products, new store opening team and store staff for visual merchandise set-up for new store<br />
openings<br />
Work closely with Sign Manager to ensure accurate placement of signs<br />
Drive process, systematic and communication change for constant improvement<br />
Involved with concepts and implementation of planograms, strategies and problem solving<br />
Actively participate and bring new ideas in planning meetings<br />
Act as liaison between corporate teams and field staff.<br />
Communicate and implement best practices<br />
Effectively communicate to all levels<br />
Paralegal, Real Estate<br />
<strong>Apple</strong>’s Real Estate Law Group is looking for an energetic paralegal with at least 5 years of relevant experience. In<br />
this role, you will be responsible for working with our in-house real estate legal team which is responsible for<br />
negotiating, drafting and managing all of <strong>Apple</strong>’s domestic and foreign office and retail leases, as well as design,<br />
construction and consulting agreements. In addition, you will have direct contact with outside counsel and <strong>Apple</strong>’s<br />
internal retail, store operations, tax, finance, construction, corporate law and facilities departments.<br />
The successful candidate should be a self-starter who can work well in a fast-paced and team-oriented environment.<br />
Excellent organizational, written and verbal communication skills are a must.<br />
A bachelor’s degree is required. An ABA-approved paralegal degree or certificate and considerable experience in<br />
commercial real estate transactions are preferred. The candidate also should be familiar with Macintosh computers,<br />
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OS X, and Microsoft Office applications.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Physical Inventory Specialist / Sacramento, California<br />
This position is responsible for managing full physical inventories for the <strong>Apple</strong> <strong>Retail</strong> stores. Coordinating with a<br />
national physical inventory provider, the physical inventory audits include all reconciliation, validation of inventory<br />
adjustments and reporting of final results. This position will require working cross functionally with Finance, <strong>Retail</strong><br />
Operations and Store Management on a daily basis. Represent all locations in inventory readiness meetings ensuring<br />
timely physical inventories and reconciliation.<br />
This position will be required to communicate with store associates and store management in a professional manner.<br />
It will address any root causes problems or areas for improvement that are identified during the physical inventory<br />
audit. This position will partner with the store to reconcile issues found as a result of the audit.<br />
Primary responsibilities will entail:<br />
Reinforcement of processes that will ensure material movement both systematically and physically.<br />
Daily transaction management and reconciliation in our inventory management systems.<br />
Work with the physical inventory provider to manage scheduling for all stores.<br />
Implement appropriate daily, weekly and monthly reporting.<br />
Manage Physical inventory audits with consistency and integrity.<br />
Trend inventory performance and investigation, to include root cause analysis of inventory discrepancies and<br />
adjustments.<br />
Responsible for standardization of inventory practices and policies across multiple locations.<br />
Communicate with <strong>Retail</strong> Fulfillment and Logistics management all process execution failures that affect <strong>Apple</strong>’s<br />
ability to manage its business.<br />
This position will also be required to assist in other areas of the department during blackout periods for physical<br />
inventories and when business requires.<br />
This position is required to maintain a very high level of detail, be analytical and be good at working with numbers.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position.<br />
This position will occasionally require weekend and off-hours support to meet <strong>Apple</strong>’s business needs.<br />
Requirements:<br />
Strong communication skills both written and verbal.<br />
Strong presentation skills.<br />
This position is required to maintain a high level of detail, be analytical and be good at working with numbers.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position.<br />
APICS certification a plus.<br />
BS/BA and 3-5 years experience or MS/MA and 1-2 years experience or equivalent experience.<br />
Planner / Sacramento, California<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and Turns. Provides highest level of<br />
customer service and responsiveness to store requests. Works cross functionally with RFL team and other key<br />
internal partners to insure fulfillment of product demand.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
Manages SAP replenishment system to insure accurate product replenishment by SKU. For assigned products.<br />
Sets and maintains Sales Forecast and Replenishment parameters by product for multiple storefront locations.<br />
Insures timely and accurate article set up and status per the assortment database. Insures status and Fixture fill<br />
changes are maintained in a timely manner.<br />
Review and validate daily Replenishment results, and weekly forecast results.<br />
Manages and maintains Replenishment and Sales Forecast Exceptions on a weekly basis. Adjust forecast parameters<br />
by article as needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
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and expedites orders when appropriate.<br />
Manages inventory levels during product transitions to minimize end of life exposure. Insures timely delivery of new<br />
product introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes Key item sales and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to support merchandising/ planogram requirements.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
Manages Open Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
PD3 reporting, RIS reports, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail product<br />
demand.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Misc.<br />
Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures.<br />
Bachelors degree preferred<br />
1-5 years + plus Planning, Buying, Business Analysis, experience in large Organization Inventory Planning<br />
Experience in <strong>Retail</strong> Indsutry a plus.<br />
Supply Chain Management systems experience.<br />
SAP (MM/SD modules) experience a plus.<br />
Experince in Sales/Inventory Forecasting and demand planning.<br />
Abitlity to manage large amounts of Data.<br />
Strong Excel, and Data Management skills.<br />
Ability to work in fast paced environment.<br />
Strong Communication skills.<br />
Strong Customer and Team Focus.<br />
Planogram Manager / Santa Clara Valley, California<br />
Do you walk through retail stores and find yourself repositioning merchandise? Do you stand in the check-out line<br />
and make sketches in your mind about where certain products should be located for quick and easy shopping, but<br />
aren’t? If so, then the <strong>Apple</strong> <strong>Retail</strong> Planogram Team is looking for you to develop merchandising planograms,<br />
instructions and communications for <strong>Apple</strong> <strong>Retail</strong>. The Planogram Manager plays a pivotal role in developing<br />
merchandising standards and directions for stores to make shopping easy for customers while maximizing sales and<br />
profits. This position uses a variety of product sales reports, market data, competitive analysis and other<br />
technological tools/software programs to insure <strong>Apple</strong> remains a preferred shopping destination for customers. [Note:<br />
There is also an Overhead Planogram Manager position.]<br />
Responsibilities: Provide accurate adjacency planning for every store type; provide accurate product information on<br />
schematic for planograms; insure timely and ‘on schedule’ communication of planograms; provide valuable and open<br />
feedback with merchants regarding planograms and products.<br />
Skills: Strong product knowledge, detail oriented, but still able to understand big picture; excellent problem solving<br />
skills; ability to handle multiple assignments at one time; good analytical, organizational, and communication skills;<br />
flexibility, ability to meet deadlines.<br />
Education: BA/BS or equivalent<br />
50% Travel required.<br />
Planogram Manager, Accessories / Santa Clara Valley<br />
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This position is responsible for the creation and maintenance of accessory planograms across the <strong>Apple</strong> <strong>Retail</strong> stores<br />
in US and Canada.<br />
Considering product performance and visual appeal, the position directly affects all aspects of the product life-cycle<br />
process from product selection, facings allocation to in-store merchandising.<br />
As we expand our business worldwide, the role is instrumental in developing new processes and influencing the<br />
overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> stores through effective merchandising. The role will work closely with the<br />
Merchandising team and other functional groups within the corporate retail team worldwide.<br />
Key responsibilities & tasks<br />
Planogram Production<br />
• Using Apollo, create & maintain accessory planograms that deliver maximum visual impact when implemented in<br />
store.<br />
• Frequent analysis of assortment performance is key in planogram development, providing suitable space based on<br />
sales and margin.<br />
• Challenge existing merchandising techniques and support improvements to increase visual appeal and category<br />
performance.<br />
• Ensure timely delivery of product stock level requirements to the US/Canada fulfillment team.<br />
• Liaise with merchants to drive accurate assortment to space, communicating any space to range implications or<br />
growth areas to the team.<br />
• Improve and drive process, communication, and execution to manage store growth.<br />
• Oversee communications to store operations to ensure accurate planogram publication.<br />
• Other duties as assigned.<br />
• Up to 20% travel as necessary.<br />
Role Development<br />
• Deliver new and innovative solutions to continuously drive the role within the business.<br />
• Responsible for managing and utilizing the “Mock Store” to assist with merchandising decisions.<br />
• Adapt the role to the challenging and constantly evolving nature of <strong>Apple</strong>’s business.<br />
Required skills & knowledge<br />
Knowledge<br />
BA/BSc or equivalent degree; related degree preferred (business, accountancy, marketing)<br />
2-4 years prior retail experience or merchandising experience preferred<br />
Experience of space planning software would be an advantage (especially Apollo)<br />
Industry/Technology experience and interest preferred.<br />
Experience of process development, project management, problem solving & strategic thinking.<br />
Skills<br />
Excellent verbal and written communication skills.<br />
Detail-orientated self-starter with excellent time management, multi-tasking and organisational skills.<br />
Ability to influence and develop business relationships with partners at all levels including senior management.<br />
Visionary approach with the ability to manage detail.<br />
Thrive in an ambiguous and fast-paced sales environment and operate simultaneously at both strategic and tactical<br />
levels.<br />
Comfortable working during intensive periods under aggressive deadlines.<br />
Proficiency with Microsoft Office Suite (esp. Excel); familiarity with Photoshop, Illustrator.<br />
Producer, MarCom/Graphic Design / Santa Clara Valley<br />
The Producer role within <strong>Apple</strong>’s MarCom Graphic Design group provides leadership for the creative development<br />
and implementation of marketing materials that are produced by the Graphic Design Group. This includes, but is not<br />
limited to; collateral pieces, point of purchase promotions, and product signage. As well, unique deliverables may be<br />
developed to support specific seasonal initiatives or special venues.<br />
Position is responsible for overseeing creative development of materials from inception to completion, including<br />
helping the creative team understand the objectives, target, messages, and desired outcome. Requires a strong ability<br />
to facilitate the development of marketing messages and ensure they are appropriately reflected within the<br />
communications for all store layouts.<br />
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The position works cross-functionally with other internal groups at <strong>Apple</strong> to create solid communications plans and<br />
ensure creative objectives are well defined and appropriately executed to achieve desired results. The position<br />
oversees projects and ensures they are produced on strategy, on time and within budget. Day to day responsibilities<br />
include maintaining all work flow, presentations, approval processes, schedules and budget management procedures<br />
to create a smooth workflow for the cross-functional teams involved. The position works closely with other teams<br />
within the Graphic Design group, including Creative, Production, and Studio to produce all deliverables.<br />
The ideal candidate must have prior marketing communications experience excellent communication skills,<br />
demonstrated project and budget management skills as well as a solid understanding of the creative development<br />
process. Strong leadership abilities are required, as this position informally leads cross-functional teams and requires<br />
marketing communication expertise at both a strategic and executional level. Limited working knowledge of the prepress<br />
and print production process also beneficial. Architectural or 3-D experience a plus.<br />
Requires BA/BS+ 6-8 years marketing communications experience. Ideal candidate will have previous retail<br />
marketing experience, and account management or project management experience at a design firm, ad agency, or inhouse<br />
marketing communications or creative services department.<br />
Product Fulfillment Specialist / Sacramento, Calif.<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and Turns. Provides highest level of<br />
customer service and responsiveness to store requests. Works cross functionally with RFL team and other key<br />
internal partners to insure fulfillment of product demand. Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
Manages SAP replenishment system to insure accurate product replenishment by SKU. For assigned products.<br />
Sets and maintains Sales Forecast and Replenishment parameters by product for multiple storefront locations.<br />
Insures timely and accurate article set up and status per the assortment database. Insures status and Fixture fill<br />
changes are maintained in a timely manner.<br />
Review and validate daily Replenishment results, and weekly forecast results.<br />
Manages and maintains Replenishment and Sales Forecast Exceptions on a weekly basis. Adjust forecast parameters<br />
by article as needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
and expedites orders when appropriate.<br />
Manages inventory levels during product transitions to minimize end of life exposure. Insures timely delivery of new<br />
product introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes Key item sales and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to support merchandising/ planogram requirements.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks)<br />
Manages Open Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
PD3 reporting, RIS reports, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail product<br />
demand.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Misc.<br />
Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures<br />
Prior Experience in Product / Materials Planning Strong Analytical Skills<br />
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Strong Communication and interpersonal skills<br />
Ability to work successfully thorugh cross functional groups<br />
Ability to manage lare amounts of Data<br />
Abiltiy to manage thorugh Excel / Spreadsheets<br />
Experience in using on-line planning/ MRP systems- SAP experience a Plus<br />
College Degree preferred<br />
Product Fulfillment Specialist/Planner / Bunnik, The Netherlands<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using reporting tools and measurements. Supports store<br />
needs and issue resolution through the product fulfillment support line. Works cross-functionally with RFL team to<br />
achieve shared objectives. Works cross-functionality with other <strong>Apple</strong> groups to insure fulfillment of product<br />
demand.<br />
Specific Responsibilities<br />
1. Inventory Planning / Replenishment<br />
Sets and maintains sales forecast and replenishment parameters by product for multiple storefront locations.<br />
Insures timely and accurate article set up and status per the assortment database.<br />
Insures status and fixture fill changes are maintained in a timely manner.<br />
Review and validate replenishment results.<br />
Manages and maintains replenishment and sales forecast exceptions on a weekly basis. Adjust forecast parameters by<br />
article as needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
and expedites orders when appropriate.<br />
Manages inventory levels during product transitions.<br />
Ensures physical inventory levels are kept within targeted parameters<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment.<br />
2. Product Fulfillment Support Line<br />
Provides phone support to stores for issue resolution<br />
Provides staffing coverage and on-call availability as needed for the product fulfillment support line<br />
3. Miscellaneous<br />
Works cross-functionally with other support groups (i.e. Regional Planning, Distribution Planning, Order<br />
Management, etc.) as needed.<br />
Works in collaboration with rest of RFL team.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures.<br />
Job Requirements<br />
Prior experience (5 to 6 years) in product planning, analysis or execution of an inventory fulfillment model<br />
Excellent analytical skills; ability to manage large amounts of data; strong Excel skills<br />
Excellent communication skills, both written and verbal; multiple languages preferred<br />
Customer focused individual<br />
3 to 5 years experience in high volume <strong>Retail</strong> or Supply Chain environment<br />
Product Planner / Sacramento, California<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and Turns. Provides highest level of<br />
customer service and responsiveness to store requests. Works cross functionally with RFL team and other key<br />
internal partners to insure fulfillment of product demand. In this position, will also support Data and Order<br />
management processes.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Manages SAP replenishment system to insure accurate product replenishment by SKU. For assigned products<br />
Sets and maintains Sales Forecast and Replenishment parameters by product for multiple storefront locations.<br />
Insures timely and accurate article set up and status per the assortment database. Insures status and Fixture fill<br />
changes are maintained in a timely manner.<br />
Review and validate daily Replenishment results, and weekly forecast results.<br />
Manages and maintains Replenishment and Sales Forecast Exceptions on a weekly basis. Adjust forecast parameters<br />
by article as needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
and expedites orders when appropriate.<br />
Manages inventory levels during product transitions to minimize end of life exposure. Insures timely delivery of new<br />
product introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes Key item sales and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to support merchandising/ planogram requirements.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
Manages Open Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
PD3 reporting, RIS reports, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail product<br />
demand.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Misc.<br />
Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures<br />
Prior Experience in Product / Materials Planning<br />
Strong Analytical Skills<br />
Strong Communication and interpersonal skills<br />
Ability to work successfully thorugh cross functional groups<br />
Ability to manage lare amounts of Data<br />
Abiltiy to manage thorugh Excel / Spreadsheets<br />
Experience in using on-line planning/ MRP systems- SAP experience a Plus<br />
College Degree preferred<br />
Program Manager, Talent Development / Santa Clara Valley<br />
The Program Manager oversees the planning and execution of HR development programs to increase leadership<br />
capabilities and improve overall store performance.<br />
Key responsibilities & tasks<br />
• Manage programs (either web-based or classroom)<br />
• Consult with client groups on ad-hoc requests and special projects<br />
• Facilitate leadership development content<br />
• Manage on-site logistics for classroom sessions<br />
• Work with vendors to design and develop content using the filter of <strong>Apple</strong> <strong>Retail</strong>’s culture<br />
• Work directly with in-house Instructional Designers and <strong>Web</strong> Developers<br />
• Work closely with <strong>Retail</strong> Training team to support training consistency in content and delivery needs<br />
• Work directly with global HR partners in the planning and execution of leadership programs<br />
• Perform other duties as assigned<br />
Delivery<br />
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• Ensure high-caliber training is delivered consistently throughout <strong>Apple</strong> <strong>Retail</strong><br />
• Support Facilitators and Presenters while encouraging their development<br />
• Facilitate and teach as needed, i.e., employee development, business critical initiatives, conferences, ad-hoc<br />
requests, etc.<br />
Design<br />
• Partner with the Design team to ensure that all training materials are current and reflect best practices<br />
• Assist with design and preparation of materials as necessary<br />
• Provide localization feedback and insight for international markets as needed<br />
Operations & Communication<br />
• Travel up to 75% of time<br />
• Lead communication through e-mail and conference calls<br />
• Help project and maintain quarterly budgets<br />
• Complete daily administrative tasks accurately (expense reports, book travel, manage e-mail)<br />
• Partner with HR Operations team to manage logistics and improve process<br />
Competencies and Developmental Description<br />
The following list of competencies describes the basic competencies of the person selected for this position.<br />
• Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up<br />
in the air, can comfortably handle risk and uncertainty)<br />
• Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle<br />
differences with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
• Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback)<br />
• Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
• Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
• Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
• Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.<br />
Establishes and maintains effective relationships with customers and gains their trust and respect).<br />
• Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
• Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups,<br />
with peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
• Teamwork ( creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
• Organizational Agility (knows how to get things done both through formal channels and the informal network,<br />
understands the origin and reasoning behind key policies, practices, and procedures, understands the cultures of<br />
organizations)<br />
Programs Coordinator / Santa Clara Valley, California<br />
<strong>Retail</strong> programs are an integral part of the <strong>Retail</strong>, Merchandising, and Marketing departments. Although the<br />
Programs Coordinator assists in the day to day scheduling and prioritization of store programs, the priority is to focus<br />
on the plans, which drive sales and profit. The Programs Coordinator serves as the critical link between<br />
Merchandising, Store Ops, Visual, Marketing and execution in the <strong>Stores</strong>. As a consultant, problem solver and<br />
information source, the Programs Coordinator guides and challenges to maintain focus on the “big picture” goals<br />
while assisting in the details of actionable results. It is the role of the Programs Coordinator to coordinate the timing<br />
of and anticipate potential events in <strong>Retail</strong>, on both a macro and micro level while keeping <strong>Apple</strong>’s master marketing<br />
and event calendar in mind.<br />
Summary:<br />
Develops and maintains the Master <strong>Retail</strong> Schedule. Schedules and conducts regular planning meetings. Coordinates<br />
with all departments to determine priorities, future proposals, and store constraints.<br />
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Responsibilities:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Develops, publishes, and maintains the Master <strong>Retail</strong> Schedule, balancing programs, store openings, events, visuals,<br />
product launches, and traditional retail seasons.<br />
Participates in planning meetings with Merchandising, On-Line Store, MarCom, Store Ops, and other <strong>Retail</strong> teams.<br />
Prioritizes corrective actions to produce schedules when dictated by changes in business requirements.<br />
Acts as liaison between Merchandising, Visual, Store Ops, MarCom, Regional Directors, and On-Line Store to<br />
control the Master Schedule. Assists other support groups in achieving <strong>Retail</strong> goals.<br />
Participates in New Proposals Team, representing merchandising, scheduling, and revenue concerns.<br />
Develops <strong>Retail</strong> communication plan for corporate promotions and product launches with Merchandising, Store Ops<br />
and MarCom.<br />
Participates in Launch activities to ensure <strong>Retail</strong> needs are incorporated into the product launches. Coordinates<br />
launch activities effectively with Store Ops, Training and MarCom.<br />
Develops and documents internal and interface procedures to ensure consistent Master Scheduling worldwide. Works<br />
to optimize schedule to achieve corporate goals of revenue, profitability and cost savings.<br />
Assists with store implementation issues relative to the Master Scheduling process.<br />
Monitors sales performance to Master Schedule. Maintains historical record of in store programs, events, visuals and<br />
launches for annual planning.<br />
Project Coordinator / Santa Clara Valley, California<br />
[There have been two variations on this position, one designated “Design” and another “Construction,” each with<br />
identical job descriptions.]<br />
As a Project Coordinator, you will provide tactical assistance to the Project Manager. Your attention to detail and<br />
professional service will result in the success of the <strong>Retail</strong> Development group. You will need to deliver, with speed<br />
and accuracy, all facets relating to the coordination of the <strong>Apple</strong> <strong>Retail</strong> Store development.<br />
Under the guidance of your Project Manager, you will be responsible for contract administration, retail store<br />
documentation and filing, warranty follow-ups, and the overall project administrative tasks. You must ensure that the<br />
customer expectations are met both externally and internally. You will be expected to track and manage all<br />
documentation relating to your Project Manager’s specific retail stores. A general knowledge of construction and<br />
blue print drawings is preferred.<br />
Primary Responsibilities:<br />
Project Managers: Assist with the day-to-day process of designing and constructing the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Contracts: Responsible for all project contracts in regards to typing, editing, tracking, and filing.<br />
Files: Create and maintain project files that include project close out documentation.<br />
Communication: Communicate between multiple departments and vendors.<br />
Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control, and drawing organization.<br />
Financial: Work with the finance team with regards to project close out contracts, change orders, and design<br />
directives.<br />
Site Issues: Escalate recognized site-related issues to Project Managers for resolution.<br />
Qualifications:<br />
Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
Excellent typing skills required.<br />
Experience on Microsoft Office with strong knowledge of Excel, Word and PowerPoint<br />
Project Management knowledge is preferred<br />
Strong customer service orientation<br />
Excellent communication skills (both verbal and written)<br />
Must be a self starter who is comfortable working independently<br />
Excellent analytical, organizational and problem solving skills<br />
Project Coordinator, Construction / Santa Clara Valley, California<br />
As a Project Coordinator, you will provide tactical assistance to the Project Manager. Your attention to detail and<br />
professional service will result in the success of the <strong>Retail</strong> Development group. You will need to deliver, with speed<br />
and accuracy, all facets relating to the coordination of the <strong>Apple</strong> <strong>Retail</strong> Store development.<br />
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• Administrative Jobs •<br />
Under the guidance of your Project Manager, you will be responsible for contract administration, retail store<br />
documentation and filing, warranty follow-ups, and the overall project administrative tasks. You must ensure that the<br />
customer expectations are met both externally and internally. You will be expected to track and manage all<br />
documentation relating to your Project Manager’s specific retail stores. A general knowledge of construction and<br />
blue print drawings is preferred.<br />
Primary Responsibilities:<br />
Project Managers: Assist with the day-to-day process of designing and constructing the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Contracts: Responsible for all project contracts in regards to typing, editing, tracking, and filing.<br />
Files: Create and maintain project files that include project close out documentation.<br />
Communication: Communicate between multiple departments and vendors.<br />
Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control, and drawing organization.<br />
Financial: Work with the finance team with regards to project close out contracts, change orders, and design<br />
directives.<br />
Site Issues: Escalate recognized site-related issues to Project Managers for resolution.<br />
Qualifications:<br />
Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
Excellent typing skills required.<br />
Experience on Microsoft Office with strong knowledge of Excel, Word and PowerPoint<br />
Project Management knowledge is preferred<br />
Strong customer service orientation<br />
Excellent communication skills (both verbal and written)<br />
Must be a self starter who is comfortable working independently<br />
Excellent analytical, organizational and problem solving skills<br />
Project Coordinator, Design / Santa Clara Valley<br />
Qualifications<br />
Posses the technical skills in drafting to scale drawings, coupled with a strong analytical sense (math skills)<br />
Assists the Design Team with activities related to travel, expenses, data entry/evaluation, as well as, various<br />
administrative duties.<br />
Participates in drawing reviews to identify cost-savings opportunities and compliance with design standards and<br />
specifications.<br />
Analyzes proposals, prepares spreadsheets, and conducts review meetings.<br />
Communicates regularly with the Design Team to report on project status.<br />
Ability to work in a fast-passed environment<br />
Reviews methods and materials, solicits alternatives from designers and contractors, and make recommendations that<br />
provide cost effective quality products.<br />
Required skills & knowledge<br />
• Must possess a understanding in Architecture, Design, Drafting or related fields, coupled with a minimum (7) years<br />
in Project Coordination<br />
• Bachelor degree a plus<br />
• Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
• User experience with <strong>Apple</strong> Products a plus<br />
Project Coordinator, Global <strong>Retail</strong> Training / Santa Clara Valley<br />
The Project Coordinator is responsible for the operations and logistics of our Global <strong>Retail</strong> Training programs in<br />
North America. They will work closely with our Project Manager and Training Managers to support all current and<br />
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future training programs.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Key Responsibilities:<br />
Ensures Operational and Logistical Excellence<br />
Ensures task are executed efficiently and effectively<br />
Orders supplies and printed materials for training programs<br />
Handles shipping and receiving supplies for training venues<br />
Oversees operations and logistics and provides support for classroom training programs<br />
Images training machines and repairs machines as needed<br />
Creates new Images for Existing Programs<br />
Collaborates across organizational boundaries to achieve common goals<br />
Partnership with:<br />
The Design team to ensure all training materials are current and translated<br />
The Training Managers to support the training programs and partner with for solutions<br />
The Family Room Service and Business Manager team to support their -classroom training programs<br />
The Guest Trainers who facilitate Creative Strategies and Business Manager Training<br />
Key Competencies:<br />
Organized-Can orchestrate multiple activities at once in a systematic way to accomplish a goal. Uses resources<br />
effectively and efficiently.<br />
Planner-Accurately scopes out work and approaches to complex tasks<br />
Detail Oriented-Great attention to detail, thorough and accurate<br />
Persistent-Purses everything with the energy, drive and a need to finish<br />
Problem-solver-Drives to accomplish and eliminate road blocks<br />
Time Management-Uses time effectively and efficiently and concentrates on important priorities and deadlines.<br />
Is Passionate about Training<br />
Education/Experience<br />
Bachelor’s degree or equivalent is preferred.<br />
Technical Experience with Macs<br />
Great verbal and written communication skills<br />
Team player with strong interpersonal skills.<br />
<strong>Retail</strong> background preferred<br />
Project Manager / Research Analyst / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> is seeking an experienced project manager to direct existing research studies and to conduct future<br />
customer research efforts. Applicants should possess a detail-oriented approach, a passion for customer experience,<br />
and the ability to convert data/feedback into meaningful business insights. The Project Manager/Research Analyst<br />
will be responsible for the successful planning, execution, analysis, and presentation of customer research projects<br />
for the <strong>Retail</strong> team.<br />
Key responsibilities include:<br />
• Manage custom research studies (qualitative & quantitative) from start to finish<br />
• Develop detailed business project plans/schedules while balancing business needs and expectations<br />
• Manage social media monitoring activities to assist <strong>Apple</strong> stores in understanding & improving the customer<br />
experience<br />
• Work with international teams to assist with localizing our tracking and research programs as <strong>Apple</strong> expands its<br />
global <strong>Retail</strong> presence<br />
• Develop a deep understanding of retail customer behaviors and drivers of customer engagement / loyalty<br />
• Understand the meaning of data and information, and use it to effectively drive process and strategy<br />
• Collaborate closely with cross-functional teams to ensure all aspects of research programs are fully supported<br />
• Perform ad hoc analysis, reporting and presentations of results<br />
Requirements<br />
• Experience with managing customer research projects<br />
• Experience with quantitative and qualitative research methodologies<br />
• Highly organized and detail-oriented<br />
• Ability to prioritize, multitask and work in a dynamic environment<br />
• Excellent presentation, communication and analytical skills<br />
• Familiarity with basic statistical tools (SPSS, advanced Excel) and methods preferred<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Education & Experience<br />
• BA/BS required. MBA a plus.<br />
• Minimum five years as business analyst/project manager<br />
• Understanding of customer research principles and processes<br />
• Market research, enterprise feedback management, social media monitoring/measurement and retail experience<br />
desirable<br />
Project Manager, Corporate Offices / Santa Clara Valley<br />
Purpose of Role<br />
This Project Manager will be responsible for all <strong>Retail</strong> Corporate Office design and space planning for <strong>Apple</strong>. This<br />
role is responsible to design the work space of World Class <strong>Retail</strong> environments located throughout the globe.<br />
Define & Achieve Departmental Goals and Objectives<br />
• Proven experience in state of the art Corporate Office space design.<br />
• Ability to evaluate pertinent information in the creation of ideal work environments (i.e. headcount data,<br />
square footage, and a thorough understanding of each group’s needs).<br />
• Possess a keen ability to identify unique ‘break-through solutions’ for complex, as well as, simple space<br />
planning issues.<br />
• Be a leader: bring groups of design, construction, and corporate entities together to achieve the vision of<br />
<strong>Apple</strong>’s <strong>Retail</strong> Corporate Offices in the most expeditious and effective manner.<br />
• Technically astute: demonstrate the experience of effecting projects on complex and high-profile interiors.<br />
• Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach<br />
- be persistent in the face of adversity.<br />
• Responsible for building relationships with internal and external business partners.<br />
• Responsible for all Quality Control.<br />
• Strong written and verbal communication<br />
• Required to share best practices and to implement Global Solutions.<br />
Required skills & knowledge<br />
• Must possess a foundation in any/all of the following functions; Architecture, Interiors, Engineering and<br />
Design - with a proven ability to implement new concepts, materials, and design<br />
• Bachelor’s degree<br />
• Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
• Thorough knowledge of building codes relating to Corporate design.<br />
• User experience with <strong>Apple</strong> Products a plus<br />
Project Manager, NSO and Remodels / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
unique to the <strong>Apple</strong> brand.<br />
Store Operations focuses on quality customer and employee experiences that drive ownership of <strong>Apple</strong> products at<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. They are responsible for the daily support of stores around the world. This team also drives the<br />
cross-functional development of products, programs, projects, and initiatives. They enhance the customer and<br />
employee experience by simplifying and improving products, policies, and process. And they develop initiatives that<br />
encourage personal development and provide stimulating, enriching careers for employees.<br />
An <strong>Apple</strong> <strong>Retail</strong> New Store Openings & Remodels, Project Manager is responsible for successfully managing the<br />
openings, remodels, and small works of <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>, globally in accordance with <strong>Apple</strong> standards. This<br />
person will be involved in identifying, creating, leading and implementing processes, procedures and solutions as<br />
they relates to New Store Openings, Remodels and other Preservation projects.<br />
This person will be able to work independently and as part of a larger, cross-functional team. The Project Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
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organization.<br />
Primary job functions include:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
*Managing assigned projects from inception to completion. <strong>Inc</strong>luding schedule management, Market Support/store<br />
communications and on-site support.<br />
*Evaluating the success and opportunities of each project from a process, cost, and quality perspective. Providing<br />
feedback as necessary.<br />
*Partnering with NSO and Remodel Manager to identify, create and implement new and innovative methodologies;<br />
working to continually improve current processes and practices.<br />
*Providing input on store design standards to ensure operational efficiencies.<br />
*Work closely with the Preservation team in management and execution of small works projects<br />
*Maintaining an intimate knowledge of all business aspects of <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in an effort to identify and support<br />
business needs.<br />
*Quickly develop strong working relationships with corporate partners, field teams, and vendors globally to ensure<br />
delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
*Provide superior customer service to field and corporate partners globally, serving as resource.<br />
*Partner with business partners globally to determine global business needs and priorities, ensuring delivery of the<br />
best possible processes to <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
*Develop and maintain key partnership with the field including Regional Directors, Market Leaders, Store Leaders,<br />
and store teams.<br />
*Turn information gathered into results that influence current projects or create new/improved initiatives that drive<br />
results.<br />
*Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
*2+ years <strong>Apple</strong> <strong>Retail</strong> or equivalent management experience, in addition to project management experience.<br />
*Demonstrated success in managing multiple projects, priorities and people concurrently in a fast-paced, highgrowth<br />
and results driven environment.<br />
*Dynamic leadership qualities including a positive, can do and motivational presence, a passion for training and<br />
coaching, and the ability to be solution driven in challenging situations while still delivering optimum results.<br />
*Proven ability to participate as a valued member of a highly functioning team.<br />
*Sound written and verbal communication, excellent planning, executing and follow up skills, in addition to strong<br />
analytical skills. Works well under pressure.<br />
*Strong operational and organizational skills.<br />
*Must be proficient in Word, Pages, Excel, and Keynote. Has the ability to quickly learn project management<br />
software.<br />
*Flexible; ability to react professionally and efficiently to changes in schedules or project direction without<br />
sacrificing productivity.<br />
*Ability to travel frequently and willing to work a flexible schedule in order to lead and manage projects.<br />
*Ability to develop relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
*Influential, works well with others and is able to create strong field and corporate relationships; Experience<br />
interacting with and influencing business partners at all levels.<br />
*Dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
*Strong soft skills, which are important to the success of this job role.<br />
*Commitment to identifying and communicating innovative ideas to improve processes and performance.<br />
*Ability to stay current with the latest processes, procedures, and technology.<br />
*Strong individual contributor. Self-starter who possesses exceptional time management skills and has great attention<br />
to detail.<br />
*Must act independently and be self-motivated. Prioritizes, manages, and meets deadlines.<br />
*Fluent in English, additional language skills are a plus.<br />
Essential competencies include, but are not limited to the following:<br />
*Action Oriented<br />
*Approachability<br />
*Business Acumen<br />
*Command Skills<br />
*Conflict Management<br />
*Creativity<br />
*Customer Focus<br />
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*Timely Decision Making<br />
*Delegation<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Project Manager, <strong>Retail</strong> Events & Conferences / Santa Clara Valley<br />
The <strong>Retail</strong> Recognition, Events and Conferences team is looking for a dynamic, intelligent, experienced event<br />
professional to assist with the following internal activities:<br />
<strong>Retail</strong> Team Conferences<br />
Market Leader Summits<br />
Internal Departmental Meetings<br />
Seasonal Events<br />
Quarterly Recognition Awards for <strong>Retail</strong> Employees<br />
Field Meeting Support<br />
Secure temporary housing for short-term Market Support staff assignments<br />
This position will report to the Manager of <strong>Retail</strong> Recognition, Events and Conferences and will require interaction<br />
with key individuals in <strong>Retail</strong>, Finance, Risk Management and Legal.<br />
Job functions include:<br />
−Act as primary liaison between the team and <strong>Apple</strong> Meetings & Travel Department.<br />
−Identify and recommend venues and vendors that meet the needs of each unique conference or event.<br />
−Manage relationships with selected vendors, ensuring they are able to meet and exceed our expectations.<br />
−Identify and act on opportunities to innovate in our conferences and events.<br />
−Provide superior customer service and support to field and headquarter teams.<br />
−Partner with EMEA and AsiaPacific <strong>Apple</strong> <strong>Retail</strong> Communication teams to develop and implement effective<br />
conferences and events globally.<br />
−Work with cross-functional teams to design the most effective conference or event for the established business<br />
need.<br />
The ideal candidate is dynamic and passionate and possesses these qualities and skills:<br />
•A deep passion for the vision of <strong>Apple</strong>, <strong>Apple</strong> <strong>Retail</strong><br />
•A team player<br />
•Demonstrated ability to think strategically, understand complex challenges and formulate effective solutions<br />
•Significant experience interacting with and influencing team members at all levels<br />
•Demonstrated commitment to innovation<br />
•Exceptional written and verbal communication skills<br />
•Detail-oriented, with a flair for creativity<br />
•Superior relationship builder with exceptional negotiating skills<br />
•Knowledge of StarCite platform<br />
•Proficient in FileMaker<br />
Bachelor’s degree<br />
Minimum of 5 years experience in Events/Meeting Planning<br />
Some travel will be required<br />
This job will be based in Cupertino<br />
Project Manager, <strong>Retail</strong> Store Communications / Santa Clara Valley, California<br />
The Store Communications Project Manager is responsible for developing, designing and delivering communication<br />
to all retail <strong>Apple</strong> <strong>Stores</strong> in the United States. This individual will also assist in the improvement of communication<br />
processes within stores and between stores and their Campus partners.<br />
Primary job functions include:<br />
Design, develop, and deliver timely, effective communication for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in accordance with defined<br />
processes and style guidelines.<br />
Maintain existing employee communication programs and develop, implement and manage new programs that<br />
motivate retail team members and contribute to the success of retail <strong>Apple</strong> <strong>Stores</strong>.<br />
Understand and support <strong>Apple</strong> brand and style standards, including <strong>Apple</strong> <strong>Retail</strong> voice.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Contribute to the evolution of the retail store intranet.<br />
Contribute to the creation of a style guide for <strong>Apple</strong> <strong>Retail</strong> Store communication.<br />
Provide guidance, support, and editorial expertise to those who contribute and create store communication.<br />
Deliver finalized US communication to <strong>Apple</strong> Store Operations teams in international locations for localization and<br />
implementation.<br />
Manage and develop business partner relationships to further the success of retail <strong>Apple</strong> stores.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Flexibility to handle directional changes and ability to manage multiple projects concurrently<br />
Superior written and verbal communication skills<br />
Some HTML and web design experience a plus<br />
Demonstrable proficiency in the areas of language and grammar<br />
Bachelor’s degree in English, Journalism, Communication or similar preferred.<br />
4 years experience developing and implementing business communication and processes required<br />
4 years copyediting experience required<br />
Some experience interacting with and influencing team members at all levels<br />
<strong>Apple</strong> experience and retail experience preferred<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Knowledge of <strong>Apple</strong> products and Macintosh operating systems a plus<br />
This position has also been posted for the French Canadian stores.<br />
Project Manager, <strong>Retail</strong> Systems / Santa Clara Valley, California<br />
The project manager is responsible for end-to-end delivery of global store systems projects. The project manager<br />
excels at coordinating cross-functional resources who work together effectively to deliver projects on time, within<br />
budget, and meet the business requirements.<br />
Primary job functions include:<br />
Work with cross-functional team members to develop business cases to support the system needs of the stores.<br />
Work with cross-functional team members to document ?as is? and ?to be? processes.<br />
Work with cross-functional team members to document and gain approval on project requirements.<br />
Work with IS&T and business partners to ensure systems designs meet business requirements.<br />
Responsible for creating project timeline, engaging appropriate resources to be involved in successful<br />
implementation of the project.<br />
Responsible for coordinating, facilitating, and documenting outcome for project status meetings.<br />
Responsible for ensuring user acceptance testing is completed.<br />
Responsible for ensuring appropriate training and communication is delivered to stores prior to project launch.<br />
Responsible for facilitating and documenting results of post implementation review of project.<br />
As needed, serve as project manager on <strong>Apple</strong> <strong>Retail</strong> programs not related to store systems.<br />
Domestic and international travel may be required.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses the following qualities and skills:<br />
Strong knowledge of IT project lifecycle.<br />
Strong knowledge and proven work experience with retail store operations and systems, including POS, Labor<br />
Scheduling, Time and Attendance, Financial Reporting and Intranet.<br />
Experience with writing use cases.<br />
Flexibility to handle directional changes and ability to concurrently manage multiple projects.<br />
Experience with developing and improving upon existing project processes.<br />
Excellent proven project management skills.<br />
Excellent written and verbal communication skills. Ability to communicate relevant information to peers and upper<br />
management.<br />
4+ years project management experience in a corporate environment.<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance.<br />
Passionate dedication to the delivery of consistent and unparalleled customer service.<br />
Strong analytical skills and ability to identify trends and identify solutions.<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems.<br />
Project management certification a plus.<br />
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<strong>Retail</strong> experience a plus.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Project Manager, Store Operation / Japan / Tokyo, Ginza<br />
The Project Manager of Store Operations will provide daily support to the Japan <strong>Retail</strong> <strong>Apple</strong> stores in all aspects of<br />
Store Operations and Communications. This individual is additionally responsible for translating and managing<br />
translation projects across all <strong>Apple</strong> <strong>Retail</strong> functions. The ideal candidate for this position must possess a deep<br />
knowledge of the verbal and written English and Japanese languages. Additionally this individual will have an<br />
understanding of western style retailing and the <strong>Apple</strong> brand, and a keen ability to assess the business criticality of<br />
information in order to effectively prioritize work.<br />
Primary job functions include:<br />
Provide superior customer service to internal and external customers including on-call support<br />
Provide daily operations support to retail <strong>Apple</strong> <strong>Stores</strong> including email, phone, and administrative support<br />
Escalate issues and maintain continuous open communication with the Manager, Store Operations AsiaPac<br />
Help identify, communicate, and resolve recurring questions and issues<br />
Update <strong>Apple</strong> <strong>Retail</strong> <strong>Web</strong> on a daily basis and manage administrative responsibilities of this site<br />
Develop business partner relationships both within <strong>Apple</strong> <strong>Retail</strong> and also <strong>Apple</strong> <strong>Inc</strong> to further the success of <strong>Apple</strong><br />
<strong>Retail</strong><br />
Serve as resource for all field partners on Store Operations related questions<br />
Perform User Acceptance Testing for internal systems e.g. Point of Sale<br />
Manage the update process for the Policy and Procedure Manual on a regular basis by working with key business<br />
partners<br />
Provide support in procurement and vendor management processes as needed<br />
Manage compliance in <strong>Apple</strong> <strong>Retail</strong> stores to improve the stores ability to meet and exceed performance expectations<br />
in operational and financial aspects of the business through the Store Audit Programme<br />
Manage and prioritise the translation needs of internal communications<br />
As needed, manage the outsourcing of translations to <strong>Apple</strong> approved vendors within allocated time frames and<br />
budgets<br />
Identify and work with partners in each business area to localise, translate, and implement all relevant<br />
communication<br />
Establish and maintain key cross-functional internal and external relationships<br />
Provide copy-editing and validation for documents translated by other sources<br />
Support the New Store Opening Process as needed<br />
Other duties, as assigned<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Fluent in spoken and written English and Japanese<br />
Strong knowledge and demonstrated experience with western style retailing operations<br />
Demonstrated ability to work remotely as an independent contributor with little direct supervision<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Excellent written and verbal communication skills. Some translation expertise, a plus<br />
Demonstrated ability to communicate at all levels<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Demonstrated ability to manage and meet deadlines; results orientated<br />
Experience managing competing priorities and simultaneous efforts<br />
Flexibility that enables professional, efficient reaction to directional changes<br />
Strong analytical skills and ability to identify and communicate recurring questions and issues<br />
Competency with Mac OS X, Keynote, and basic project planning tools<br />
Project Manager, Store Operations / Santa Clara Valley (Calif.)<br />
A Project Manager of <strong>Apple</strong> <strong>Retail</strong> Store Operations provides daily support to stores and regional directors. This<br />
individual is also responsible for recommending solutions that improve store efficiency and effectiveness in order to<br />
enable store teams to spend their time delivering exceptional customer service experiences<br />
Primary job functions include:<br />
- Provide superior customer service to internal and external customers.<br />
- Be the voice of the stores by providing detailed and timely feedback to Campus teams.<br />
- Use experience of store processes and systems to recommend and implement programs and solutions that improve<br />
processes and/or reduce expenses.<br />
- Serve as resource for all field partners on Store Operations related questions.<br />
- Participate in the development and testing of processes and systematic solutions that impact the stores.<br />
- Develop business partner relationships to further the success of <strong>Apple</strong> <strong>Retail</strong>.<br />
- Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
- Extensive knowledge and experience with retail store operations<br />
- Flexibility to handle directional changes and ability to concurrently manage multiple projects<br />
- Excellent written and verbal communication skills<br />
- 5+ years retail management experience in a fast-paced, high-growth environment<br />
- Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
- Passionate dedication to the delivery of consistent and unparalleled customer service<br />
- Business acumen<br />
- Strong analytical skills and ability to identify trends and identify solutions<br />
- Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Reports to: Manager, Store Operations<br />
Project Manager, Store Support / Santa Clara Valley<br />
An <strong>Apple</strong> <strong>Retail</strong> Store Operations, Project Manager for Store Support is responsible for identifying, creating, leading,<br />
and implementing effective processes, procedures, and solutions that improve and ultimately reduce the amount of<br />
support necessary for our <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. The Support Project Manager is the main resource for all U.S. and<br />
Canadian stores, and secondary for all stores globally, supporting both phone and email questions and escalations.<br />
This person will be responsible for providing our store teams with superior customer service. They will also be<br />
involved in the design, management, and execution of key support projects and initiatives. Driving multiple support<br />
projects forward simultaneously, this individual will engage with a dynamic group of people who share a passion for<br />
stores, innovation, and excellence within the <strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional team. The Project Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
organization.<br />
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Primary job functions include:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Provide superior customer service to field and corporate partners globally, serving as resource for all<br />
support-related questions received via email, phone, and other methods for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
• Collaborate with store support teams globally to identify, document, analyze and report emerging issues,<br />
trends, and key email and call drivers. Escalate issues to business partners as appropriate. Drive results to obtain both<br />
short-term and long-term resolution and prevention. Work with key partners to improve store communication,<br />
training, and employee decision making.<br />
• Identify policy, process and procedure opportunities to improve store efficiencies and reduce call and email<br />
volume to support teams globally. Partner with cross-functional teams to ensure all aspects of support projects are<br />
communicated, supported, and delivered to the highest standards.<br />
• Partner with all corporate support teams to create a consistent, customer-focused support experience for all<br />
stores globally. Determine process, procedures, and SLAs (Service Level Agreements).<br />
• Contribute to and evolve a corporate and field communication vehicle that reports call and email volumes,<br />
issues, and trends working to improve awareness, increase education, and reduce store issues.<br />
• In partnership with your manager and global support teams research, identify, develop and implement a<br />
scaleable and sustainable store support model for growth in multiple countries and languages. Support the<br />
reinvention of the current form of store support with the goal of creating the most impactful, effective and service<br />
focused store support model that delivers results in the sales zone–creates owners, maximizes store team efficiency,<br />
improves processes, minimizes store workload, and reduces expenses globally.<br />
• Create, manage, and execute detailed support project plans, key documentation, process maps, and<br />
schedules, with responsibility for task and team coordination. Track project and deliverables, regularly coordinate<br />
and escalate high priority issues communicating status to global teams.<br />
• Maintain awareness of, and direct projects and support strategy to align with current <strong>Apple</strong> <strong>Retail</strong> vision,<br />
priorities, focus, and initiatives. Provide support strategy and maintain awareness of projects and initiatives that<br />
support the current <strong>Apple</strong> <strong>Retail</strong> vision.<br />
• Quickly develop strong working relationships with corporate partners, field teams, and vendors globally to<br />
ensure delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
• Develop and maintain partnerships with the field organization including Market Directors, Market Leaders,<br />
Store Leaders, and store teams. Share key projects and initiatives by hosting forums, conducting calls, and creating a<br />
feedback and communication outlet. Share learnings with members of the project team and others as appropriate.<br />
Turn information gathered into results that influence current projects or create new/improved initiatives that drive<br />
results.<br />
• Work closely with the <strong>Retail</strong> Communication team to ensure vision and goals, initiatives, process, policy<br />
and procedural changes, and updates are communicated effectively to store teams.<br />
• Work closely with the <strong>Retail</strong> Training team to create, design, and deliver effective operational training for<br />
store teams. Additionally, identify training opportunities for existing daily store operations, and work collaboratively<br />
to address, ensuring a strong operational knowledge base within our store teams.<br />
• Work closely with <strong>Retail</strong> Store Systems and IS&T teams to resolve systematic issues that negatively impact<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Communicate business needs that require systematic development, enhancements and support.<br />
Work with <strong>Retail</strong> Store Systems to build business cases and system requirements. Partner with appropriate teams to<br />
test, train, communicate and deploy.<br />
• Partner with peers and the field to maintain awareness of global initiatives, compliance, systems,<br />
technology, and current day climate within stores.<br />
• Demonstrate an excellent working knowledge of store systems, processes, and business model. Use<br />
knowledge to support stores explaining policies, procedures, and processes to the store teams.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
• Project management and organization skills. Understanding of project management life-cycle and theories.<br />
Demonstrated knowledge and use of project management tools.<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
• Global thinking, someone who performs well in high-pressure situations in a fast-paced, sometimes<br />
ambiguous environment.<br />
• Dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Ability to develop relationships quickly. Well respected, trusted partner that is someone others want to work<br />
with.<br />
• Ability to perform well in a team environment.<br />
• Strong soft skills, which are important to the success of this job role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
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• Excellent written and verbal communication skills that can be applied for all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus<br />
and builds partnership. Take own ideas or the ideas of others and strategize, plan, and execute successfully.<br />
• Strong analytical skills and demonstrated problem solving skills. Proven ability to easily identify trends,<br />
troubleshoot, document, escalate, track and resolve issues. Ability to develop strategies, and implement solutions that<br />
ultimately prevent issues.<br />
• Passion for Store Operations.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Project Manager, Strategic Initiatives / Santa Clara Valley<br />
Job description<br />
The position is responsible for the management of strategic projects, which deliver long-term competitive advantages<br />
for <strong>Apple</strong> <strong>Retail</strong>.<br />
Driving multiple projects forward simultaneously, this individual will engage with a dynamic group of people who<br />
share a passion for innovation and excellence within the <strong>Apple</strong> <strong>Retail</strong> team. The successful candidate must have a<br />
proven ability to manage medium to large size, global cross-functional projects. A global thinker, who performs well<br />
in high-pressure situations in a fast-paced, ambiguous environment.<br />
The essential duties of this position include:<br />
• Act as a liaison between the business and technology to ensure business project needs are adequately met<br />
with technology solutions<br />
• Work independently and as part of a larger, cross-functional team<br />
• Coordinate several subject matter experts in a highly complex global matrix<br />
• Analyze and problem solve in dynamic environment while manage ambiguity<br />
• Participate, coordinate and monitor the development and testing (UAT) of processes and systematic<br />
solutions that are required for the implementation of a project<br />
• Demonstrate a thorough understanding of the project development process and be able to effectively gather<br />
project requirements<br />
• Effective and clear project status communication<br />
• Manage and escalate high priority issues to project team and or stakeholders;<br />
• Manage, plan and organize project activities within changing priorities<br />
• Develops business project plans/schedules while balancing business needs and expectations<br />
• Manages project risk throughout the life of the project<br />
• Prioritize and delegate key project tasks to team members<br />
• Write or edit formal business requirements documents for projects/enhancements and related business<br />
updates/presentations<br />
• Lead brainstorming sessions to gather requirements<br />
Minimum Qualifications<br />
•A minimum of 10 or more years of project management required<br />
•Experience planning, managing, delivering medium (6-8 month) to large (8-12+ month) projects<br />
•Excellent project management. Understanding of project management lifecycle and theories. Demonstrated<br />
knowledge and use of project management tools<br />
•Proven ability to manage to deadlines and meet cost constraints<br />
•Proficient at managing multiple efforts simultaneously in a global company<br />
•Excellent communication across project and management teams<br />
•Excellent leadership skills. Experience interacting with and influencing business partners at all levels<br />
•Exceptional organizational and documentation skills<br />
•Proficient knowledge of the systems implementation and development lifecycles<br />
•Proficient in business process mapping and flow diagramming<br />
•Exceptional time management skills and has great attention to detail<br />
•Ability to perform robust business process analysis<br />
Education and/or Experience<br />
•Bachelors degree preferred, MBA a plus.<br />
•Consulting background experience helpful<br />
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Project Manager, Testing / Santa Clara Valley, California<br />
The Testing Coordinator of Store Operations and Communications coordinates the user acceptance testing for retail<br />
<strong>Apple</strong> <strong>Stores</strong> worldwide. The testing coordinator also embraces and acts in accordance with the philosophy of <strong>Apple</strong><br />
<strong>Retail</strong>.<br />
Primary job functions include:<br />
Coordinate worldwide business owner, user acceptance testing (UAT) for all retail <strong>Apple</strong> Store systems including<br />
POS, GIA, GRA, ARW, T&A, Scheduler, Maestro, Kiosk, ARLM, and others as assigned<br />
Responsible for all aspects of UAT of new store systems development, including script development, functional<br />
testing, resource coordination, and global lab preparation<br />
Provide functional support to business owners during UAT preparation and U<br />
Define, implement, and maintain world-class systems testing methodologies<br />
Ensure store systems are functionally sound prior to implementation<br />
Determine and communicate pilot and rollout schedule for select store systems projects<br />
Conduct post-implementation review of all aspects of testing.<br />
As needed, serve as project manager on <strong>Apple</strong> <strong>Retail</strong> programs not related to store systems.<br />
Extensive domestic and international travel may be required.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, detail-oriented, and passionate and possesses these qualities and skills:<br />
Broad and strong knowledge and experience with retail store operations and systems, including POS, Time and<br />
Attendance, Labor Scheduling, Reporting, and the Internet<br />
Flexibility to handle directional changes and ability to concurrently manage multiple projects<br />
Excellent proven project management skills<br />
Excellent written and verbal communication skills<br />
2+ years user acceptance testing, IT, or related experience<br />
3+ years retail experience in a fast-paced, high-growth environment<br />
2+ years project management experience in a retail corporate environment<br />
Project management certification a plus<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Knowledge of web user interfaces and HTML<br />
Project Manager/Research Analyst / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> is seeking an experienced customer research project manager with excellent organization,<br />
communication, and analytical skills who is good at understanding and interpreting data, detail-oriented, and<br />
passionate about customer service. The Project Manager/Research Analyst is responsible for the successful planning<br />
and execution of <strong>Apple</strong>’s <strong>Retail</strong> customer feedback program, which helps <strong>Apple</strong> <strong>Stores</strong> around the globe continually<br />
provide world-class service to our customers.<br />
Key responsibilities include:<br />
- Analyze, manage, plan and implement program requirements and reporting that drives customer, marketing, and<br />
operating processes and strategies across <strong>Apple</strong> <strong>Retail</strong><br />
- Work with outside vendors to maintain and update survey programs on an ongoing basis<br />
- Develop detailed business project plans/schedules while balancing business needs and expectations<br />
- Work with international teams to assist with localizing the program as <strong>Apple</strong> expands its global <strong>Retail</strong> presence<br />
- Develop a deep understanding of retail customer behaviors and drivers of customer engagement / loyalty<br />
- Understand the meaning of data and information, and uses it to effectively drive process and strategy<br />
- Collaborate closely with cross-functional teams to ensure all aspects of program are fully supported<br />
- Provide support and advice to store management teams<br />
- Monitor customer feedback and escalate issues when needed<br />
- Develop and conduct training on system<br />
- Perform ad hoc analysis, reporting and presentations of results<br />
- Manage new custom research studies from start to finish<br />
Requirements<br />
- Experience with managing customer feedback and research projects<br />
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- Experience with quantitative and qualitative research methodologies<br />
- Highly organized and detail-oriented<br />
- Ability to prioritize, multitask and work in dynamic environment<br />
- Excellent communication and analytical skills<br />
- Familiarity with basic statistical tools (SPSS, advanced Excel) and methods preferred<br />
Education<br />
BA/BS required. MBA a plus.<br />
Experience<br />
- Minimum five years as business analyst/project manager<br />
- Understanding of customer research principles and processes<br />
- Market research, enterprise feedback management, customer relationship management, customer service, and retail<br />
experience desirable<br />
Real Estate Analysis Manager, <strong>Retail</strong> / Santa Clara Valley<br />
This is an opportunity to lead a team which provides real estate financial analysis for one of the fastest growing<br />
retailers in the world.<br />
As the Manager of Real Estate Analysis, the individual will play an integral role in the development and execution of<br />
<strong>Apple</strong> <strong>Retail</strong>’s real estate strategy. The individual will lead a team that works with many cross-functional business<br />
partners including Real Estate, Development, Real Estate Law, Market Leaders & Directors, <strong>Retail</strong> Finance and<br />
<strong>Apple</strong> Corporate teams.<br />
Responsibilities <strong>Inc</strong>lude:<br />
•Leading a team that is responsible for:<br />
-New store/remodel pro forma analyses and approvals, including approvals by the Board of Directors<br />
-Creating/Analyzing Store P&L’s<br />
-Sales Reporting & Forecasting<br />
-Assisting in formulation of <strong>Apple</strong> <strong>Retail</strong> expansion strategy, through fleet and store-level analyses<br />
-Financial review and approval process for lease expirations, options, termination rights and remote storage space<br />
-Analysis in support of external financial reporting<br />
•<strong>Apple</strong> <strong>Retail</strong> lease commitment tracking and Board reporting<br />
•Real estate asset impairment<br />
•Establishing team priorities and action plans<br />
•Fostering professional and career development of direct reports<br />
The candidate must demonstrate the ability and willingness to:<br />
•Communicate effectively with executives and business partners<br />
•Think analytically<br />
•Manage multiple, simultaneous priorities and deadlines<br />
•Thrive in a demanding and quickly-changing environment<br />
•Understand the business<br />
Education/Experience:<br />
•Proven track record of leading successful teams.<br />
•Professional experience that includes working in a cross-functional environment and producing executive-level<br />
financial presentations.<br />
•Deep familiarity with Finance, <strong>Retail</strong> and/or Real Estate.<br />
•Bachelors Degree in related field. MBA preferred.<br />
•8+ years of experience. <strong>Retail</strong> & Real Estate Finance experience preferred.<br />
•Experience with enterprise software systems (e.g., SAP) preferred.<br />
Real Estate Analyst / Santa Clara Valley<br />
This is an opportunity to provide compelling real estate financial analysis for one of the fastest growing retailers in<br />
the world. In just over 8 years, <strong>Apple</strong> has opened more than 275 stores located in the best retail venues around the<br />
world.<br />
As the Finance Analyst for Real Estate Analysis, the candidate will play an integral role in the development and<br />
execution of <strong>Apple</strong> <strong>Retail</strong>’s real estate strategy. This senior analyst works with many cross-functional business<br />
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partners including Real Estate, Development, Real Estate Law, <strong>Retail</strong> Finance and <strong>Apple</strong> Corporate teams.<br />
Responsibilities <strong>Inc</strong>lude:<br />
• New store and remodel pro forma analyses<br />
• Finance review and approval process for lease expirations, options, termination rights and remote stock space<br />
• Assist in formulation of real estate expansion strategy, through fleet and store-level financial analyses<br />
• Ad hoc finance support for real estate decision making<br />
- Remodel profitability and sales performance analyses<br />
- Lease vs. buy cash flow analysis<br />
- Demographic and market analyses of potential new locations<br />
• Financial analysis in support of external financial reporting<br />
- <strong>Apple</strong> <strong>Retail</strong> lease liability tracking and Board reporting<br />
- Real estate asset impairment<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
Education/Experience:<br />
• Bachelors Degree in Finance and/or accounting. MBA a plus.<br />
• 3+ years of corporate finance experience. <strong>Retail</strong> & real estate finance experience strongly preferred.<br />
• Proven track record of completing challenging projects and managing multiple priorities.<br />
• Professional experience that includes working in a cross-functional environment and producing executive level<br />
financial presentations.<br />
• Experience with enterprise software systems (e.g., SAP) strongly preferred.<br />
Real Estate Coordinator / Santa Clara Valley<br />
As a Real Estate Coordinator, you will provide tactical assistance to the members of the Asia Pac Real Estate Team.<br />
Your attention to detail and professional service will result in the success of the <strong>Retail</strong> Development group.<br />
You will be responsible for basic analysis, research activities, administrative support, presentation preparation, and<br />
overall Real Estate coordination tasks. You must ensure that customer expectations are met both externally and<br />
internally.<br />
Primary Responsibilities:<br />
• Presentation Preparation: Manage the preparation and assembly of analysis, statistics, research, maps, and other<br />
documents for presentations on markets and specific real estate locations.<br />
• Coordination: Responsible for tracking of locations through obtaining updates from each Real Estate Manager and<br />
communicating accordingly.<br />
• Communication: Communicate between multiple departments and vendors.<br />
• Contracts and Payments: Responsible for ensuring research vendor contracts are in place and vendors are paid on<br />
time. Manage the tracking of payments and budget.<br />
Secondary Responsibilities:<br />
• Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control. Proactively seek ways to streamline daily processes and procedures.<br />
• Files: Create and maintain project files (digital and hard copy).<br />
Required Qualifications:<br />
• Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
• Excellent communication skills (both verbal and written).<br />
• Must be a self-starter who is comfortable working independently.<br />
• Excellent analytical, organizational and problem solving skills.<br />
Preferred Skills:<br />
• Understanding of Mac OS X<br />
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• Understanding of the Real Estate process<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Real Estate Manager / Santa Clara Valley, London<br />
Responsible for the analysis to drive decision making related to <strong>Apple</strong>’s domestic and international expansion<br />
throughout the retail real estate process. For new locations, provide research, analysis, and support for identifying,<br />
evaluating, and resolving new location opportunities. For existing locations, perform comprehensive assessments of<br />
results and use key learnings to guide future decision making and strategy development as we enter future markets.<br />
Own and manage projects, including identification of key issues, workplanning, determining analytic framework,<br />
build tools to run analysis, develop conclusions, and present findings. Serve as a liaison with functional teams (<strong>Apple</strong><br />
Research, Customer Data, Finance) to access data.<br />
Qualitative and quantitative analyses include:<br />
<strong>Retail</strong>er benchmarking and competitive dynamics<br />
<strong>Apple</strong> Geo performance<br />
Technology and <strong>Retail</strong> trends<br />
Comprehensive <strong>Apple</strong> Store Results assessments<br />
Maintain and adjust the market coverage strategy (“HitList”) based on business performance, market trends and<br />
<strong>Apple</strong> <strong>Retail</strong> priorities<br />
Manage research vendors as it relates to the market specific studies:<br />
drive enhancements to current system; drive expansion of the tools beyond the US market<br />
Manage <strong>Apple</strong> Real Estate research budget<br />
Perform adhoc analysis to support the Real Estate team, Real Estate presentations, market tours, Board of Directors<br />
presentations, etc.<br />
Prepare presentation documents and assist in presenting findings to all levels of management<br />
Qualifications<br />
Analytics/Problem Solving<br />
High-degree of facility with research sources, modeling techniques, and presentation approaches<br />
Demonstrated hypothesis-driven problem solving orientation with exceptional ability to create grounded and<br />
structured analyses from disparate sources of information<br />
Ability to work in the details without losing sight of the big picture<br />
Experience in industry and competitive analysis, modeling, and financial analysis<br />
Ability to think strategically to drive from innovative insights to actionable results<br />
Ability to be objective in analysis<br />
Communication<br />
Ability to simplify complex issues and topics<br />
Ability to effectively translate data into actionable information to drive results<br />
Ability to convincingly structure and deliver content in written, oral, and formal presentations<br />
Interpersonal Skills<br />
Demonstrated success working as part of a cross-functional team<br />
Ability to influence across the organization at multiple levels<br />
Ability to maintain a sense of humor under pressure<br />
Project Management/Technical<br />
Ability to structure project activities, resource allocation, timing, and interdependencies<br />
Ability to drive results across simultaneous projects under tight time pressures<br />
Comfort working in and bringing structure to ambiguous environments<br />
Demonstrated initiative and ability to work independently<br />
Ability to coordinate cross-functional teams<br />
Proficient in Microsoft Word, Excel, and PowerPoint<br />
Experience<br />
4-6 years of work experience, preferably from a top-tier management consultancy and / or investment bank or from<br />
the strategy group of a Fortune 500 retailer or consumer products company<br />
BA / BS degree required<br />
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Real Estate Market Analysis Coordinator / Santa Clara Valley, London<br />
Job description<br />
As a Market Analysis Coordinator, you will provide tactical assistance to the members of the Market Analysis Team.<br />
Your attention to detail and professional service will result in the success of the <strong>Retail</strong> Development group.<br />
You will be responsible for basic analysis, research activities, map creation, presentation preparation, and overall<br />
Real estate coordination and administrative tasks. You must ensure that the customer expectations are met both<br />
externally and internally.<br />
Primary Responsibilities:<br />
• Visualization and Analysis: Responsible for mapping and analysis of key data related to new markets, sites under<br />
evaluation and store performance<br />
• Presentation Preparation: Manage the preparation and assembly of analysis, statistics, research, maps, and other<br />
documents for presentations on markets and specific real estate locations<br />
• Tool Development: Gather and communicate requirements for the web mapping tool under development<br />
• Coordination: Responsible for tracking of locations through obtaining updates from each Real Estate Manager and<br />
communicating accordingly<br />
• Communication: Communicate between multiple departments and vendors.<br />
• Contracts and Payments: Responsible for ensuring research vendor contracts are in place and vendors are paid on<br />
time. Manage the tracking of payments and budget.<br />
Secondary Responsibilities:<br />
• Administrative: Assist in the administrative tasks such as calendar management, travel arrangements, expense<br />
reports, document control. Proactively seeks ways to streamline daily processes and procedures.<br />
• Files: Create and maintain project files (digital and hard copy)<br />
Required Qualifications:<br />
• Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
• Experience on Microsoft Office with strong knowledge of Excel and Word<br />
• Excellent communication skills (both verbal and written)<br />
• Must be a self starter who is comfortable working independently<br />
• Excellent analytical, organizational and problem solving skills<br />
Preferred Skills:<br />
• Understanding of Mac OS<br />
• Understanding of Mapping Software Applications<br />
• Understanding of Creative Applications: Adobe Illustrator, Adobe InDesign<br />
• Project Management experience<br />
• Understanding of the Real Estate Process<br />
• <strong>Retail</strong> Experience<br />
Real Estate Strategy Analyst, Expansion / Santa Clara Valley<br />
Responsible for the analysis to drive decision making related to <strong>Apple</strong>’s domestic and international expansion<br />
throughout the retail real estate process. For new locations, provide research, analysis, and support for identifying,<br />
evaluating, and resolving new location opportunities. For existing locations, perform comprehensive assessments of<br />
results and use key learnings to guide future decision making and strategy development as we enter future markets.<br />
Own and manage projects, including identification of key issues, workplanning, determining analytic framework,<br />
build tools to run analysis, develop conclusions, and present findings. Serve as a liaison with functional teams (<strong>Apple</strong><br />
Research, Customer Data, Finance) to access data.<br />
Qualitative and quantitative analyses include:<br />
<strong>Retail</strong>er benchmarking and competitive dynamics<br />
<strong>Apple</strong> Geo performance<br />
Technology and <strong>Retail</strong> trends<br />
Comprehensive <strong>Apple</strong> Store Results assessments<br />
Maintain and adjust the market coverage strategy (“HitList”) based on business performance, market trends and<br />
<strong>Apple</strong> <strong>Retail</strong> priorities<br />
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Manage research vendors as it relates to the market specific studies:<br />
drive enhancements to current system; drive expansion of the tools beyond the US market<br />
Manage <strong>Apple</strong> Real Estate research budget<br />
Perform adhoc analysis to support the Real Estate team, Real Estate presentations, market tours, Board of Directors<br />
presentations, etc.<br />
Prepare presentation documents and assist in presenting findings to all levels of management<br />
Qualifications<br />
Analytics/Problem Solving<br />
High-degree of facility with research sources, modeling techniques, and presentation approaches<br />
Demonstrated hypothesis-driven problem solving orientation with exceptional ability to create grounded and<br />
structured analyses from disparate sources of information<br />
Ability to work in the details without losing sight of the big picture<br />
Experience in industry and competitive analysis, modeling, and financial analysis<br />
Ability to think strategically to drive from innovative insights to actionable results<br />
Ability to be objective in analysis<br />
Communication<br />
Ability to simplify complex issues and topics<br />
Ability to effectively translate data into actionable information to drive results<br />
Ability to convincingly structure and deliver content in written, oral, and formal presentations<br />
Interpersonal Skills<br />
Demonstrated success working as part of a cross-functional team<br />
Ability to influence across the organization at multiple levels<br />
Ability to maintain a sense of humor under pressure<br />
Project Management/Technical<br />
Ability to structure project activities, resource allocation, timing, and interdependencies<br />
Ability to drive results across simultaneous projects under tight time pressures<br />
Comfort working in and bringing structure to ambiguous environments<br />
Demonstrated initiative and ability to work independently<br />
Ability to coordinate cross-functional teams<br />
Proficient in Microsoft Word, Excel, and PowerPoint<br />
Experience<br />
4-6 years of work experience, preferably from a top-tier management consultancy and / or investment bank or from<br />
the strategy group of a Fortune 500 retailer or consumer products company<br />
BA / BS degree required<br />
Records Coordinator, European <strong>Retail</strong> HR / Cork, Ireland<br />
This role has the following critical objectives:<br />
To co-ordinate HR Records in <strong>Retail</strong> Europe in line with local Labour Inspector, Data Protection and legal<br />
requirements<br />
Responsibilities<br />
Manage all employee records - Record and audit all paperwork received and chase outstanding items with individual<br />
<strong>Stores</strong><br />
File all employee records and archive terms<br />
Audit all Right to Work Documentation and follow up with Store Leaders re same.<br />
Ensure all necessary equipment is available for records process.<br />
Manage soft copy records on local country server as necessary<br />
Register filing systems with local statutory bodies<br />
Co-ordinate record audits from internałexternal bodies<br />
Produce weekly and monthly reports to <strong>Retail</strong> Management Team including people reports<br />
Work with Legal on Data Protection requirements in relevant markets<br />
Develop Field Data Protection and Privacy training<br />
Complete assessment & recommendations on outsourcing records<br />
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Create and request HR communications on relevant internal sites<br />
Provide support to HR <strong>Services</strong> Co-ordinators where necessary<br />
Qualifications/Experience<br />
Excellent organisational and planning skills<br />
Ability to work on own initiative in a fast paced environment<br />
Proven track record dealing with confidential material<br />
Strong communication skills<br />
Experience in record administration essential<br />
Experience of data protection policies is advantageous<br />
Knowledge of European language is advantageous<br />
Recruiting Coordinator / Santa Clara Valley<br />
The Recruiting Coordinator is responsible for providing support to the Recruiting team in various customer-serving<br />
aspects of hiring from coordinating/scheduling all phases of interviews through the offer process.<br />
Main responsibilities include:<br />
- Maintain responsibility for entry, maintenance, and integrity of data in the applicant tracking database.<br />
- Selection and interview process: scheduling interviews, organizing travel arrangements for candidates.<br />
- Internal customer service: work closely with Recruiters and Hiring Managers<br />
- Coordination support for Recruiters.<br />
- Reporting and tracking of recruiting activity.<br />
- New hire paperwork and offer letters.<br />
- Participation in process development and improvement.<br />
- An opportunity to be involved in Staffing projects as needed.<br />
Success in this role requires the following skills:<br />
- Strong communication, interpersonal, teamwork, and organizational skills.<br />
- Ability to prioritize multiple functions and tasks, managing work time efficiently.<br />
- Superior verbal and written communication skills.<br />
- Proven ability to contribute consistently and positively in a high-paced, fast-changing work environment.<br />
Recruiting Leader, Business / Boston<br />
In this role you will be responsible for recruiting senior Sales and Sales Engineering talent to support business in our<br />
<strong>Retail</strong> stores. You will work closely with our leadership teams to attract and assess top talent for our business teams.<br />
Relationship skills – with candidates, hiring managers and key business partners – are vital. Recruiting experience in<br />
a high-end specialty or big-box retailing organization with some business to business experience is essential. Must<br />
have demonstrated strong commitment to one’s business, with a history of driving results through the acquisition of<br />
great talent.<br />
Responsibilities:<br />
Build strong relationships with corporate and field partners to understand the needs of the business<br />
Provide full cycle recruiting, managing the candidate process from initial contact, through interviewing and<br />
assessment and then to offer or turn down<br />
Ability to source top level talent through innovative methods including networking and use of professional sites like<br />
LinkedIn and specialized industry groups<br />
Ability to present opportunities in a compelling fashion to attract top talent<br />
Ability to qualify and assess talent using competency-based interviewing skills<br />
Requirements:<br />
Strong background recruiting for sales leadership positions in either the <strong>Retail</strong> or Business environment with a<br />
minimum of 5 years of combined experience<br />
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Expert-level knowledge in all components of full lifecycle recruiting including, but not limited to, sourcing,<br />
attracting, networking, assessing, legal, job analysis, compensation trends and due diligence<br />
Ability to work in a team environment, manage multiple people and clients and provide strong consultative skills<br />
Excellent track record of building strong relationships between candidates, corporate and field partners<br />
Excellent verbal and written communication skills<br />
Ability to travel as necessary<br />
Recruiting Manager / New York City<br />
The Talent Acquisition Team at <strong>Apple</strong> <strong>Retail</strong> is a regionalized staffing function reporting into <strong>Retail</strong> HR, with strong<br />
ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key business<br />
partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores, previous<br />
recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the teams that<br />
drive retail store sales, therefore a strong commitment to innovation and technology is important. Must have<br />
demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
acquisition of great talent.<br />
Responsibilities<br />
Place the right person in the right position at the right time. To do that, the recruiter must:<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Have a well-developed network of candidates and external resources (ie: recruiters, head-hunters, senior leadership in<br />
retail organizations, etc.) as well as the skills to build a network quickly and comprehensively. Proven ability to<br />
identify and motivate external candidates through cold-calling.<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets at one time, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Have experience in the retail-staffing field, coupled with an innate ability to identify trends in retailing.<br />
Build and maintain positive on-going relationships with internal and external candidates for future opportunities.<br />
Build solid relationships & have understanding of all aspects of the corporate retail team.<br />
Have ability to manage people and process remotely and make independent, business-focused decisions.<br />
Possess strong training abilities to educate and empower retail management to source, recruit and maintain the best<br />
store teams in retail.<br />
Support companies strategic direction through understanding of the retail talent market (e.g., where to find particular<br />
skills, salary expectations of those with those skills, etc.)<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others, especially intuiting the sense of a group.<br />
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Proven negotiation skills.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Skills:<br />
Bachelor’s degree or equivalent experience<br />
7-9 years of focused recruiting/and or HR in a high-end retailing environment. Previous experience in retail store<br />
leadership can be substituted for some recruiting background.<br />
Regional Creative Manager / New York City<br />
The Regional Creative Manager will be an integral part of the growth of<br />
<strong>Apple</strong>’s Creative strategy.<br />
This person will work primarily with the store’s Creatives and management teams to ensure consistency, provide<br />
guidance, facilitate training, and offer support.<br />
They will also work with the Regional Directors to create strategies for growth and to streamline processes within<br />
Markets and Regions.<br />
The Candidate will demonstrate the ability and willingness to:<br />
Partner and strategize with Regional Directors and store team leaders to ensure retail’s Creative strategy is being met<br />
• Assess areas of opportunity and communicate appropriately and honestly<br />
• Identify best practices and utilize leaders in the Family Room to<br />
effect future initiatives<br />
• Create strategies and development plans for store teams to utilize in<br />
implementing strategies for Creatives and tactical initiatives<br />
• Stay focused on the customer experience at all times<br />
• Have the ability to translate the Creative business to all levels of<br />
understanding within the store<br />
• Drive key performance indicators within a region to enhance customer<br />
experience<br />
• Lead productive meetings focusing on key initiatives<br />
Candidates should have an in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s Family Room business strategy and<br />
components, exceptional operational skills, and excellent ability to communicate articulately and effectively in all<br />
situations to all levels within the organization. A proven track record in overseeing a successful retail store Family<br />
Room business is required.<br />
Position requires up to 80% travel.<br />
Sr ASM level or above to apply<br />
Reports to: Creative Program Manager:<br />
Based in : major metro city on East Coast<br />
Previous <strong>Retail</strong> Store Management Experience.<br />
Regional Development Manager / UK<br />
The Regional Development Manager will manage the <strong>Retail</strong> Development, Remodel and Preservation Program for<br />
an established Region of <strong>Stores</strong> (Italy) while attaining agreed upon milestones guided by budget, schedule and<br />
quality.<br />
Define & Achieve Departmental Goals and Objectives<br />
• Possess a keen ability to identify unique ‘break-through solutions’ for complex, as well as, simple development<br />
situations and conditions<br />
• Be a leader: bring groups of design, construction, and municipal entities together to achieve the vision of <strong>Apple</strong>’s<br />
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stores in the most expeditious and effective manner.<br />
• Technically astute: demonstrate the experience of effecting projects on complex and high-profile interiors/exteriors.<br />
which include mall, in-line and free standing retail structures.<br />
• Demonstrated success in overcoming obstacles with creative problem solving skills and a positive approach - be<br />
persistent in the face of adversity<br />
• Manage the maintenance issues presented by the <strong>Stores</strong> from the on-demand call center, scheduled services and<br />
limited scope projects.<br />
• Responsible for regional vendor sourcing. supplier management and budget.•<br />
• Maintain all Service Channel work orders<br />
• Required to perform on-site visits to the stores in the Region, preform audits and is responsible for all Quality<br />
Control.<br />
• Strong written and verbal communication to the <strong>Stores</strong> and to Corporate Headquarters.<br />
• Required to share best practices and to implement Global Solutions<br />
• Administer tools that effectively measure customer satisfaction with internałexternal clients and vendors.<br />
Required skills & knowledge<br />
• Must possess a minimum of (7) years of Construction/<strong>Retail</strong> Facilities Management experience with a proven<br />
ability to service a geographic region<br />
• Bachelor of Science degree in either Architecture, Engineering, or Construction Management (or equivalent)<br />
• Proven problem-solving analytical skills with an ability to embrace change enthusiastically<br />
• Thorough knowledge of building and life safety codes<br />
• Comprehensive knowledge of retail design, construction and operations<br />
• User experience with <strong>Apple</strong> Products a plus<br />
Language requirements - Italian, Spanish<br />
Regional Field Trainer / Tokyo, Japan<br />
Job Summary: Responsible for supporting the business regionally in the delivery of training for <strong>Apple</strong> <strong>Retail</strong><br />
employees and business partners. Using a variety of techniques, including facilitation, presentations, role-plays,<br />
hands-on labs, and self-directed learning materials, the Regional Field Trainers will work in stores and in the field to<br />
implement classroom and on-the-job training strategies, which will contribute to increased levels of customer<br />
satisfaction, employee retention and development, and operational efficiency.<br />
Job Responsibilities:<br />
Deliver training and coaching on selling skills, product knowledge, communication, operations, management and<br />
employee development.<br />
Partner with HR, Regional Directors, General and Store Managers to assess training needs and make<br />
recommendations on appropriate solutions for stores.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs, interactive role-plays,<br />
and in-store strategies.<br />
Partner with course developers to provide input on defining instructional objectives and customizing training<br />
materials as needed to meet the needs of the intended audience and the business.<br />
Provide coaching and feedback to store teams and managers during follow up visits.<br />
Maintain training rooms including set up and breakdown of training equipment, as well as on-the-road logistics.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Perform other duties as assigned.<br />
Job Requirements:<br />
Bachelor’s degree or equivalent, plus 5-8 years work experience in a training field.<br />
Experience in retail sales, customer relations and/or high tech preferred.<br />
Must have manager level experience as a minimum and demonstrate a high level of managerial credibility.<br />
Experience in interacting with and influencing all levels management.<br />
Excellent presentation, classroom delivery and management skills.<br />
Knowledge of instructional design process.<br />
Ability to work independently and be self-directed in a home office environment.<br />
Ability to work a flexible schedule and embrace change enthusiastically.<br />
Excellent verbal and written communication.<br />
User experience with Mac OS X a plus.<br />
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Extensive travel required - including some international.<br />
Reports To: Training Director<br />
Detailed Job Responsibilities:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Manage Backfill program in regions<br />
Coordinate with GMs/SMs/RAs to determine scheduling of classes and participants.<br />
Partner with Training Ops team to source site locations and sign contracts.<br />
Deliver (and/or schedule appropriate ASMs to deliver) the weekend of Backfill training.<br />
Deliver (and/or schedule appropriate SM to deliver) mentor training<br />
Provide in-store support for coaches/mentors.<br />
Ensure on-the-job portion of Backfill training is delivered effectively.<br />
Provide support for stores implementing Lone Store Backfill program.<br />
Deliver Core Training<br />
Provide instruction on selling skills, product knowledge, communication, operations and management development.<br />
Maintain training rooms including set up and breakdown of training equipment, as well as on-the-road logistics.<br />
Provide input to course developers to define instructional objectives.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs and interactive roleplays.<br />
Work with course developers to customize training materials as needed to meet the needs of the intended audience<br />
and the business.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Provide in-store training support<br />
Work with RDs/GMs/SMs to determine training needs of a particular store and/or region.<br />
Work with RDs/GMs/SMs to determine training needs of employees while working with training team to provide<br />
development opportunities and training solutions.<br />
Partner with the training team to determine appropriate solution (i.e., develop a training course, etc.).<br />
Deliver the solution.<br />
Manage in-store vendor training<br />
Work with merchandising team to determine vendor-training opportunities.<br />
Meet with vendors to determine whether their training content aligns with retail training.<br />
Coordinate the scheduling of in-store training provided by vendors.<br />
Manage roll-out of special training projects<br />
Coordinate with training team and regions/stores to rollout and deliver special initiative training (i.e., POS refresher<br />
training, Switcher training, etc.)<br />
Coordinate with strategic business partners and training team to develop and deliver any market specific training<br />
Manage the logistics and coordination of training sites for new store openings.<br />
Manage and maintain training content for both online and classroom training, particularly with regards to localization<br />
for new markets.<br />
Manage $25,000 annual budget<br />
Regional Field Trainer / Southwest / Los Angeles, California<br />
Job Summary: Responsible for supporting the business regionally in the delivery of training for <strong>Apple</strong> <strong>Retail</strong><br />
employees and business partners. Using a variety of techniques, including facilitation, presentations, role-plays,<br />
hands-on labs, and self-directed learning materials, the Regional Field Trainers will work in stores and in the field to<br />
implement classroom and on-the-job training strategies, which will contribute to increased levels of customer<br />
satisfaction, employee retention and development, and operational efficiency.<br />
Job Responsibilities:<br />
Deliver training and coaching on selling skills, product knowledge, communication, operations, management and<br />
employee development.<br />
Partner with HR, Regional Directors, General and Store Managers to assess training needs and make<br />
recommendations on appropriate solutions for stores.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs, interactive role-plays,<br />
and in-store strategies.<br />
Partner with course developers to provide input on defining instructional objectives and customizing training<br />
materials as needed to meet the needs of the intended audience and the business.<br />
Provide coaching and feedback to store teams and managers during follow up visits.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Maintain training rooms including set up and breakdown of training equipment, as well as on-the-road logistics.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Perform other duties as assigned.<br />
Other:<br />
Bachelor’s degree or equivalent, plus 5-8 years work experience in a training field.<br />
Experience in retail sales, customer relations and/or high tech preferred.<br />
Must have manager level experience as a minimum and demonstrate a high level of managerial credibility.<br />
Experience in interacting with and influencing all levels management.<br />
Excellent presentation, classroom delivery and management skills.<br />
Knowledge of instructional design process.<br />
Ability to work independently and be self-directed in a home office environment.<br />
Ability to work a flexible schedule and embrace change enthusiastically.<br />
Excellent verbal and written communication.<br />
User experience with Mac OS X a plus.<br />
Extensive travel required - including some international.<br />
Regional Field Trainer / New York City<br />
Job Summary: Responsible for supporting the business regionally in the delivery of training for <strong>Apple</strong> <strong>Retail</strong><br />
employees and business partners.Using a variety of techniques, including facilitation, presentations, role-plays,<br />
hands-on labs, and self-directed learning materials, the Regional Field Trainers will work in stores and in the field to<br />
implement classroom and on-the-job training strategies, which will contribute to increased levels of customer<br />
satisfaction, employee retention and development, and operational efficiency.<br />
Job Responsibilities:<br />
Deliver training and coaching on selling skills, product knowledge, communication, operations, management and<br />
employee development.<br />
Partner with HR, Regional Directors, General and Store Managers to assess training needs and make<br />
recommendations on appropriate solutions for stores.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs, interactive role-plays,<br />
and in-store strategies.<br />
Partner with course developers to provide input on defining instructional objectives and customizing training<br />
materials as needed to meet the needs of the intended audience and the business.<br />
Provide coaching and feedback to store teams and managers during follow up visits.<br />
Maintain training rooms including set up and breakdown of training equipment, as well as on-the-road logistics.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Perform other duties as assigned.<br />
Job Requirements:<br />
Bachelor’s degree or equivalent, plus 5-8 years work experience in a training field.<br />
Experience in retail sales, customer relations and/or high tech preferred.<br />
Must have manager level experience as a minimum and demonstrate a high level of managerial credibility.<br />
Experience in interacting with and influencing all levels management.<br />
Excellent presentation, classroom delivery and management skills.<br />
Knowledge of instructional design process.<br />
Ability to work independently and be self-directed in a home office environment.<br />
Ability to work a flexible schedule and embrace change enthusiastically.<br />
Excellent verbal and written communication.<br />
User experience with Mac OS X a plus.<br />
Extensive travel required - including some international.<br />
Regional Human Resources Manager / Los Angeles, NYC<br />
An immediate, full time opportunity exists for an Regional HR Manager in the Los Angeles area. This position<br />
reports directly to a Sr. Human Resources Manager, and is a critical HR role to support operations in our stores and<br />
regions. As the Regional HR Manager, you will oversee the HR function for the Southwest Region, to include HR<br />
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planning, develop teams through succession planning, address associate concerns and investigate critical issues,<br />
administer disciplinary policy and salary administration. You will act as consultant and provide leadership to<br />
employees, store and regional management, ensuring that policies and procedures are understood and applied fairly<br />
and consistently while serving as a valuable HR resource to the store management teams.<br />
Primary Responsibilities:<br />
· Develop all levels of management, with special emphasis on Store Managers. Hold development sessions with<br />
multiple on various HR related topics to include: Coaching and Discipline, Competency Assessment, Managerial<br />
Courage, Situational Leadership and others.<br />
· Provide direction, counseling and hands-on support as needed to regional and store management on HR specific<br />
issues/problems such as Employee Relations, Harassment, Disciplinary Counseling, HR Compliance, etc..<br />
· Maintain knowledge of current human resource and benefit trends, laws, governmental compliance and company<br />
policies.<br />
· Conduct investigations related to specific issues initiated from the Ethics Hotline and other contacts in the<br />
Corporate Human Resources Department.<br />
· Tracking of key information/reports pertaining to: succession planning, turnover trends, market compensation data<br />
and employee relation issues.<br />
Other Responsibilities:<br />
· Provide support and guidance to Regional Directors and Store Managers with regard to strategic management<br />
changes and succession planning.<br />
· Coordinate annual merit and employee evaluation process with direction from the Senior Human Resources<br />
Manager and Director of HR <strong>Retail</strong> <strong>Stores</strong>.<br />
· Provide support for new store growth as it relates to store staffing and leadership development.<br />
Minimum Requirements<br />
· Preference will be given to those with HR experience at a generalist level in a retail or service industry<br />
environment.<br />
· Frequent overnight travel required.<br />
· Bachelor’s degree and 5 yrs related HR management experience is preferred.<br />
· Demonstrated knowledge of employment law (federal and state), OD, facilitation techniques and recruiting<br />
practices.<br />
Regional Loss Prevention Manager / Dallas, TX, Los Angeles<br />
Role Objective-To provide ongoing training and a resource of loss prevention practices to the store and region level<br />
and to conduct necessary investigations into internal theft issues, in order to maintain or improve upon the shrinkage<br />
results of the company.<br />
Primary Job Responsibility:<br />
As a member of the Loss Prevention team the Regional Loss Prevention Manager will lead and manage loss<br />
prevention activities within the defined region/area. The Regional Loss Prevention Manager is responsible for the<br />
development of the region’s strategy for improving operational execution and shrink performance in assigned stores<br />
by working closely with store teams and corporate partners. The RLPM will work closely with the store management<br />
team and provide full LP support. Ensure management are properly trained in Loss Prevention policies and<br />
procedures and, have the skills to appropriately deliver these responsibilities. The RLPM will be required to visit all<br />
locations within the region regularly or as required by Director of Loss Prevention.<br />
General<br />
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• Administrative Jobs •<br />
• Provide advice, support, guidance and training to all stores within defined region/area regarding Loss Prevention<br />
• Lead and implement Loss Prevention procedures which safeguard the company’s assets and provide clear guidance<br />
• Lead and provide guidance on controlling and reducing shrinkage<br />
• Lead security and loss prevention investigations<br />
• Enforce/implement Physical Security Standards.<br />
Investigations<br />
• Investigative responsibilities will include dishonest employee investigations, credit fraud investigations and<br />
employee policy violations<br />
• Communicate all investigative activity to Director of Loss Prevention<br />
• Present investigation findings in a clear and relevant way<br />
New Store Openings<br />
• Review new stores to ensure potential security and stock loss risks are identified and mitigated<br />
• Act as liaison with local authorities.<br />
• Conduct Loss Prevention orientation with all new associates and ensure all associates are trained in LP policies and<br />
procedures<br />
• Advise and implement appropriate security/LP equipment<br />
• Ensure physical security assets are robust, meet <strong>Apple</strong> Standards criteria<br />
• Manage the contract with our third party in-store Security contractors<br />
• Ensure clear accountabilities and responsibilities<br />
• Ensure all employees are properly trained on <strong>Apple</strong> procedures<br />
Knowledge, Skills and Experience<br />
• Thorough understanding of retail industries generally accepted loss prevention standards, strategies and practices<br />
with the ability to affectively communicate such.<br />
• Excellent communication skills for one-on-one training, interviewing and interacting with all levels of<br />
management, sales and corporate partners.<br />
• The ability to conduct interviews/interrogations using accepted industry standards and practices.<br />
• Proficient with Microsoft Word and Excel.<br />
• Exceptional organizational skills.<br />
• The ability to speak in front of large groups.<br />
• Significant investigatory training and experience<br />
• Clear written communication, ability to present a report and draft policies and procedures and ability to<br />
communicate concepts clearly.<br />
• Good understanding of criminal law and the criminal justice system<br />
• Thorough, with excellent attention to detail<br />
• High level of discretion and integrity<br />
Requirements<br />
• Minimum of 5-7 Years multi-unit loss prevention management experience is required.<br />
• Wicklander/Zulawski interview/ interrogation certification is preferred.<br />
• 50% overnight travel in define region/ territory<br />
Regional Recruiter / Santa Clara Valley, Great Lakes, Mid-Atlantic<br />
The Talent Acquisition Team at <strong>Apple</strong> <strong>Retail</strong> is a regionalized staffing function reporting into <strong>Retail</strong> HR, with strong<br />
ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key business<br />
partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores, previous<br />
recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the teams that<br />
drive retail store sales, therefore a strong commitment to innovation and technology is important. Must have<br />
demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
acquisition of great talent.<br />
Responsibilities:<br />
Place the right person in the right position at the right time. To do that, the recruiter must:<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners<br />
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Have a well-developed network of candidates and external resources (ie: recruiters, head-hunters, senior leadership in<br />
retail organizations, etc.) as well as the skills to build a network quickly and comprehensively. Proven ability to<br />
identify and motivate external candidates through cold-calling.<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets at one time, with<br />
frequently changing deliverable dates<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information<br />
Have experience in the retail-staffing field, coupled with an innate ability to identify trends in retailing<br />
Build and maintain positive on-going relationships with internal and external candidates for future opportunities<br />
Build solid relationships & have understanding of all aspects of the corporate retail team<br />
Have ability to manage people and process remotely and make independent, business-focused decisions<br />
Possess strong training abilities to educate and empower retail management to source, recruit and maintain the best<br />
store teams in retail<br />
Support companies strategic direction through understanding of the retail talent market (e.g., where to find particular<br />
skills, salary expectations of those with those skills, etc.<br />
Track key performance metrics<br />
Help drive Staffing initiatives, including diversity and university relations<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others, especially intuiting the sense of a group.<br />
Proven negotiation skills<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility<br />
Adept at learning new technologies quickly<br />
Skills:<br />
Bachelor’s degree or equivalent experience<br />
7-9 years of focused recruiting/and or HR in a high-end retailing environment. Previous experience in retail store<br />
leadership can be substituted for some recruiting background.<br />
Regional Recruiter / Los Angeles<br />
The Talent Acquisition Team at <strong>Apple</strong> <strong>Retail</strong> is a regionalized staffing function reporting into <strong>Retail</strong> HR, with strong<br />
ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key business<br />
partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores, previous<br />
recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the teams that<br />
drive retail store sales, therefore a strong commitment to innovation and technology is important. Must have<br />
demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
acquisition of great talent.<br />
Responsibilities<br />
Place the right person in the right position at the right time. To do that, the recruiter must:<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Have a well-developed network of candidates and external resources (ie: recruiters, head-hunters, senior leadership in<br />
retail organizations, etc.) as well as the skills to build a network quickly and comprehensively. Proven ability to<br />
identify and motivate external candidates through cold-calling.<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets at one time, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
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quickly react and change direction based upon limited and confidential information.<br />
Have experience in the retail-staffing field, coupled with an innate ability to identify trends in retailing.<br />
Build and maintain positive on-going relationships with internal and external candidates for future opportunities.<br />
Build solid relationships & have understanding of all aspects of the corporate retail team.<br />
Have ability to manage people and process remotely and make independent, business-focused decisions.<br />
Possess strong training abilities to educate and empower retail management to source, recruit and maintain the best<br />
store teams in retail.<br />
Support companies strategic direction through understanding of the retail talent market (e.g., where to find particular<br />
skills, salary expectations of those with those skills, etc.)<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others, especially intuiting the sense of a group.<br />
Proven negotiation skills.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Skills:<br />
Bachelor’s degree or equivalent experience<br />
7-9 years of focused recruiting/and or HR in a high-end retailing environment. Previous experience in retail store<br />
leadership can be substituted for some recruiting background.<br />
Regional Sales Executive / Milan<br />
• In line with agreed visit schedules and priorities in own territory, provide merchandising, training and sales support<br />
to individual points of sale (POS) to ensure excellent customer experiences at POS leading to increased product sales<br />
and improved mix.<br />
• Provide local operation people and collegues in <strong>Retail</strong> team the necessary information for allocation and q.ty needs<br />
from the customers<br />
• Provide market/competitive research for the given territory/area of “expertise”<br />
Key Accountabilities:<br />
• Merchandising<br />
o Ensure <strong>Apple</strong> products are always well presented to their best advantage and in good working order<br />
o Ensure compliance with <strong>Apple</strong> point of sales (marketing) material usage e.g. interactive demos, attract loops,<br />
flyers, posters…<br />
o Ensure POS’ own pricing and product information is accurate at all times<br />
o Ensure that the <strong>Apple</strong> area is clearly identifiable and effective<br />
o Ensure appropriate display of peripheral solutions, key third party software packages as well as POS’ own training<br />
and finance solutions<br />
• Training<br />
o Provide effective “on-the-mat” (i.e on the shop floor) trainings and briefings at regular intervals to maximum<br />
numbers of staff to ensure adequate level of staff expertise<br />
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o Enlist POS staff to the ASTO and ensure adoption and attainment of highest levels of product knowledge<br />
o Assist where necessary in regional or national training/briefing events in line with channel needs<br />
• Sales<br />
o Develop and maintain a thorough knowledge and understanding of the POS, including operations procedures,<br />
merchandising policies, competition and special needs relevant to territory and POS<br />
o Build relationships of mutual trust with POS managers and sales staff<br />
o Ensure compliance with “dead on arrival” (DOA) and faulty stock procedures<br />
o Provide guidance for AE on growth potential for managed POS<br />
o <strong>Inc</strong>rease awareness of and promotion of <strong>Apple</strong> products and services<br />
o Ensure adoption of appropriate in-store promotions as necessary, both <strong>Apple</strong> promotions and partner’s own<br />
promotions<br />
o Provide adequate reporting of POS visits in agreed formats<br />
Key Competencies<br />
• Very technically aware, <strong>Apple</strong> Professional Standard on ASTO at all times<br />
• Excellent communication skills<br />
• Sales and influencing skills<br />
• Independent, self-starter able to organize and prioritise<br />
• Training skills<br />
• Attention to detail and reporting<br />
• Customer service approach<br />
The job holder is likely to have 1-2 yrs experience of working remotely and “on-the-road” in a sales/merchandising<br />
environment<br />
Key Relationships<br />
Describe the key internal and external relationships the job holder has and also describe the nature of the<br />
relationships where appropriate.<br />
• Manager<br />
• Sales peers in the UK, both office based and remote, account execs and inside sales<br />
• External partners, store managers and sales staff<br />
• Training resources<br />
• Third party demonstrators and their representatives<br />
Key Performance Indicators<br />
• Achieve agreed number of POS visits.<br />
• Achieve quality in giving sales information to local operation people<br />
• Achieve agreed levels of training<br />
• Adoption and attainment of ASTO scores by POS staff<br />
Regional Visual Merchandising Manager / Santa Clara Valley<br />
The Regional Visual Manager is responsible for building and maintaining overall Visual Merchandising skills at all<br />
Field levels and supporting the Field team in delivering a consistent branded experience within their region, market<br />
or store. Consistent experiences are achieved through the ability to effectively gain consensus and alignment with<br />
stakeholders and by building relationships, collaborating and influencing key partners.<br />
The Regional Visual Manager position possesses a very strong Visual Merchandising Presentation skill set and<br />
demonstrates the proven ability to conduct effective store visits and facilitate valuable training workshops. The role<br />
of the Regional Visual Manager enables superior execution of brand standards and visual merchandising strategies<br />
within their respective location or territory, positively impacting overall business results through the use of Visual<br />
Merchandising.<br />
Responsibilities:<br />
• Builds Talent<br />
• Build Regional Director and Market Leader competencies/skills on all aspects of Visual Merchandising<br />
• Conducts effective Store Visits and facilitates Training Workshops/ Forums, building visual merchandising and<br />
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presentation capabilities and reinforces the execution of superior Brand Standards<br />
• Actively seeks regional specific opportunities to drive business results through the use of Visual Merchandising<br />
• Ability to identify and assess Visual Talent<br />
• Actively participates in the talent selection & on-boarding process<br />
Builds the Brand<br />
• Participates in critical planogram sets with key business partners<br />
• Sets expectations and standards as it relates to all aspects of visual merchandising and brand standards within<br />
respective territory. Ensures brand consistency<br />
• Influences Field to understand and leverage visual merchandising as a tool to impact conversion and maximize<br />
overall business results<br />
• Provide feedback, solutions and ideas on Visual Merchandising and Presentation to Corporate Team<br />
• Seek and use broad knowledge of business and industry to make informed decisions<br />
• Understands current and seasonal strategies. Ensures the timely and accurate dissemination of information to meet<br />
all brand expectations<br />
• Effectively leads the merchandising set up of NSO’s and remodels, by training and developing new staff in all areas<br />
of Visual Merchandising<br />
Builds Competencies and Drives Results<br />
• Influences critical home office business partners; Merchandising and Visual Merchandising in regards to business<br />
strategy and tools that enable execution.<br />
• Shares best practices, industry benchmarking and ideas<br />
• Partner with Field Management to develop actionable plans that will improve business performance through the use<br />
of the Visual Merchandising<br />
• Understands how to read critical reports, analyze business results and apply knowledge to region, linking visual<br />
merchandising & presentation to overall business results<br />
• Understands merchandise flow standards/backroom organization and how it effects planogram set execution,<br />
replenishment and recovery, and the overall in-store customer experience<br />
• Works collaboratively as part of the World Wide Visual Merchandising Organization.<br />
• Support and develop productive relationships with key cross-functional business partners, including but not limited<br />
to, Marketing, Merchandising, Store Operations and Field<br />
• Provides significant feedback, ideas and hindsight on current and future planogram sets, tools and seasonal<br />
strategies<br />
• Provides regional partnership and support to build Field Leadership, impacting overall business metrics, sales,<br />
profit and conversion<br />
Communication<br />
• Ability to simplify complex issues and topics<br />
• Ability to effectively translate data into actionable information to drive results<br />
• Ability to convincingly structure and deliver content in written and formal presentations<br />
Interpersonal Skills<br />
• Demonstrated success working as part of a cross-functional team<br />
• Ability to influence across the organization at multiple levels<br />
• Ability to maintain a sense of humor under pressure<br />
Qualifications:<br />
• B.A. or B.S. degree in Architecture, Interior Design, Engineering or comparable required<br />
• 5-7 experience in Visual Merchandising, multi store capacity<br />
• 1-3 years retail management experience<br />
• Very Strong Merchandising Skills<br />
• Ability to facilitate effective visual presentation training<br />
• Excellent verbal and written communication skills<br />
• Ability to plan, prioritize and manage multiple tasks effectively and efficiently<br />
• Proven ability to train and develop<br />
• Proven ability to prioritize, problem-solve and decision make<br />
• Proven ability to independently and pro-actively manage multiple tasks/priorities and personalities<br />
• Demonstrated ability to effectively work independently and remotely<br />
Research Analyst, <strong>Retail</strong> EU Expansion / Santa Clara Valley<br />
Responsible for the analysis to drive decision making related to <strong>Apple</strong>’s international expansion with a specific focus<br />
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on Europe throughout the retail real estate process. For new locations, provide research, analysis, and support for<br />
identifying, evaluating, and resolving new location opportunities. For existing locations, perform comprehensive<br />
assessments of results and use key learnings to guide future decision making and strategy development as we enter<br />
future markets.<br />
Own and manage projects, including identification of key issues, workplanning, determining analytic framework,<br />
build tools to run analysis, develop conclusions, and present findings. Serve as a liaison with functional teams (<strong>Apple</strong><br />
Research, Customer Data, Finance) to access data.<br />
Qualitative and quantitative analyses include:<br />
<strong>Retail</strong>er benchmarking and competitive dynamics<br />
<strong>Apple</strong> Geo performance<br />
Technology and <strong>Retail</strong> trends<br />
Comprehensive <strong>Apple</strong> Store Results assessments<br />
Maintain and adjust the market coverage strategy (“HitList”) based on business performance, market trends and<br />
<strong>Apple</strong> <strong>Retail</strong> priorities<br />
Manage research vendors as it relates to the market specific studies:<br />
drive enhancements to current system; drive expansion of the tools beyond the US mark<br />
Perform ad hoc analysis to support the Real Estate team, Real Estate presentations, market tours, Board of Directors<br />
presentations, etc.<br />
Prepare presentation documents and assist in presenting findings to all levels of management<br />
Qualifications<br />
Analytics/Problem Solving<br />
• High-degree of facility with research sources, modeling techniques, and presentation approaches<br />
• Demonstrated hypothesis-driven problem solving orientation with exceptional ability to create grounded and<br />
structured analyses from disparate sources of information<br />
• Ability to work in the details without losing sight of the big picture<br />
• Experience in industry and competitive analysis, modeling, and financial analysis<br />
• Ability to think strategically to drive from innovative insights to actionable results<br />
Ability to be objective in analysis<br />
Communication<br />
• Ability to simplify complex issues and topics<br />
• Ability to effectively translate data into actionable information to drive results<br />
• Ability to convincingly structure and deliver content in written, oral, and formal presentations<br />
Interpersonal Skills<br />
• Demonstrated success working as part of a cross-functional team<br />
• Ability to influence across the organization at multiple levels<br />
• Ability to maintain a sense of humor under pressure<br />
Project Management/Technical<br />
• Ability to structure project activities, resource allocation, timing, and interdependencies<br />
• Ability to drive results across simultaneous projects under tight time pressures<br />
• Comfort working in and bringing structure to ambiguous environments<br />
• Demonstrated initiative and ability to work independently<br />
• Ability to coordinate cross-functional teams<br />
• Proficient in Microsoft Word, Excel, and PowerPoint<br />
Experience<br />
• 4-6 years of work experience, preferably from a top-tier management consultancy and / or investment bank or from<br />
the strategy group of a Fortune 500 retailer or consumer products company<br />
• BA / BS degree required<br />
Research Recruiter / London<br />
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The London research recruiting role is a customer service role, dedicated to supporting the recruitment team and<br />
stores. This individual will liase closely with the UK recruitment team, UK People Managers, as well as UK Human<br />
Resources.<br />
Primary objectives<br />
• Develop Research to Build Pipeline<br />
o Management:<br />
Contract with Regional Recruiter to identify research needs (i.e. confirm target companies, demographics, salary<br />
information, positions needed, internal vs. external talent, ect.)<br />
Cold call directly to network and obtain candidate names<br />
Responsible for ensuring all research and activity is documented on Edit Grid<br />
o Non-management:<br />
Research key areas of potential networking avenues (i.e. <strong>Apple</strong> Authorized Training Centers, <strong>Apple</strong> Distinguished<br />
Educators, Mac User Groups, Colleges/Universities)<br />
Call each source directly to establish relationship and network for referrals<br />
Responsible for ensuring all research and activity is documented on Edit Grid<br />
• Develop Education Outreach in UK Market<br />
o Identify and select key colleges/universities<br />
o Reach out to career departments to establish relationship<br />
o Visit campus to educate on <strong>Apple</strong> and work together to build pipeline of talent<br />
o Train stores on ongoing relationship development<br />
Manage Job Boards<br />
o Manage job board postings<br />
o Responsible for tracking return on investment<br />
o Always consider other viable job boards<br />
o Develop online tools as another means of sourcing candidates<br />
Reporting<br />
o Process all quarterly and yearly statistical numbers for entire recruiting team, as well as, comparative<br />
analysis<br />
Flex Recruiting<br />
o Has the skills and ability to perform full cycle recruiting for all positions<br />
<strong>Retail</strong> Communication<br />
o Being knowledgeable of market trends or store closings to be the subject matter expert and communicate to<br />
team<br />
Coordination<br />
o Administrative support for recruiting activity in the UK<br />
o Support for EU cooordinator<br />
o Merlin and VE Administration<br />
o Coordination of Hiring Events and Seminars<br />
o Coordination and scheduling of travel and training<br />
o Liason with EU Corp retail team<br />
o Purchase Requisition administration<br />
o Customer Service focus<br />
Key Responsibilities & Tasks<br />
Develop and implement the Education Outreach program for London Market.<br />
Partner with Regional Recruiters and People Leaders on educational strategy and initiatives.<br />
Proven ability to manage process, and make independent, business decisions.<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
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Ability to build a network of candidates and leverage resources<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets simultaneously, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Demonstrated ability to build relationships and leverage resources with corporate partners and store leadership teams.<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
<strong>Retail</strong> Account Executive / London, UK<br />
The Context:<br />
The <strong>Retail</strong> Account Manager will be in charge of the management and development of the <strong>Apple</strong> <strong>Retail</strong> Business.<br />
Job Purpose:<br />
• Sales - deliver growth and revenue targets from named partner lists;<br />
• Account management – manage named partners to perform against short and long term company goals across the<br />
whole sales proposition as applicable;<br />
• Program management – execute effectively both ad hoc/partner programs that the job holder will be required to<br />
both design and implement (such as MDF activities) and permanent channel programs that are structured at the<br />
European or channel level.<br />
Key Accountabilities:<br />
• Account exec needs to fully understand the needs of the partners target customers (end user or channel) and devise<br />
plans to map <strong>Apple</strong>’s solutions to these needs and therefore drive growth with particular reference to Mac /iPod and<br />
the appropriate range of accessories;<br />
• Deliver timely and accurate sales forecasting and reporting;<br />
• Work with partners to execute programs effectively;<br />
• Develop partners within <strong>Apple</strong>’s channel program framework where applicable;<br />
• Develop a joint sales and marketing approach with partners to develop and leverage the partners relevant segment<br />
expertise;<br />
• Work with training resources to ensure adequate levels of product knowledge are maintained within each partner;<br />
• Execute the programs developed by <strong>Apple</strong> BDM’s to drive solutions in <strong>Apple</strong>’s vertical segments;<br />
• Advise and assist partners in T&C’s negotiation through relevant channel scoring tools;<br />
• Working with MarCom, manage effective deployment of quarterly MDF funds to support achievement of business<br />
objectives;<br />
• Maintain database of all contacts within the partners across all areas of influence (intake, inventory, points of sale,<br />
finance, channel partners…) via GMACC;<br />
• Where there is a store front presence work with ASR’s to ensure effective merchandising at point of sale.<br />
Key Competencies<br />
• Sales skills<br />
• <strong>Retail</strong> marketplace analysis<br />
• Account management skills<br />
• Very knowledgeable about <strong>Apple</strong>’s technologies<br />
• <strong>Apple</strong> professional standard on ASTO<br />
• Influencing and negotiating skills<br />
• Relationship building – all levels<br />
• Marketing communication skills<br />
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• Detail conscious<br />
• Good analytical skills<br />
• Team work<br />
• Ability to work on own initiative<br />
• Computer literate<br />
• Ability to understand and explain product features and benefits<br />
Key Relationships<br />
• External partners –<br />
o Direct <strong>Retail</strong> Accounts top management and staff<br />
o Channel Partner top management and staff;<br />
• Internal <strong>Apple</strong> -<br />
o MarCom<br />
o Training team<br />
o BDM’s and international account team<br />
o Product Marketing<br />
o Finance<br />
o Manager<br />
o CEMEA team members<br />
Key Performance Indicators<br />
• Achievement of sales targets both personal commission and partner volume targets<br />
• Achieving relevant return on investment for designated programs.<br />
• Commercial and financial strength of partnership between <strong>Apple</strong> and named partners<br />
Job holder is likely to have at least three years Portugese <strong>Retail</strong> Sales experience in a sales or business development<br />
role with some hands-on knowledge of marketing communications. Probably and graduate Engineering or Business<br />
Studies with a consumer electronics background.<br />
<strong>Retail</strong> Analyst / Santa Clara Valley, California<br />
Supporting both the <strong>Retail</strong> Visual Merchandising and Marcom Teams for budget tracking, purchase to pay<br />
management (PR’s, PO’s, GR’s) and reporting actuals vs. variance to respective department heads.<br />
Bachelor’s in Finance, Accounting, Business or Marketing. New college grad or two years work experience in<br />
analytical role. Comfortable working with budgets, spreadsheets, SAP. Comfortable interacting with peers in many<br />
parts of the company and senior department heads. Strong written and verbal communication skills required. Strong<br />
ability to multi-task and influencing skills a must. Project management and/or retail experience a plus.<br />
<strong>Retail</strong> Analytic Tools and Data Steward / Santa Clara Valley<br />
Be a key contributor to <strong>Apple</strong> <strong>Retail</strong>’s analytics efforts! As a <strong>Retail</strong> Analytic Tools and Data Steward, you will play<br />
an integral role in the development and execution of customer and operational analytics efforts for <strong>Apple</strong> <strong>Retail</strong>, one<br />
of the fastest growing retailers in the world.<br />
Key responsibilities include<br />
• Lead retail customer and transactional data capture and quality initiatives with the objective of building a worldclass<br />
analytic and reporting environment:<br />
- Work with business teams to assign and monitor data quality thresholds.<br />
-Define, validate, maintain, and update data quality requirements for retail data assets.<br />
- Perform root cause analysis by assessing processes and procedures behind poorly performing data sets.<br />
- Partner with IS&T and other business groups to drive continuous improvement in data quality and capture.<br />
• Provide data management advice to system development projects.<br />
• Partner with business teams and IS&T to develop reporting and analytic tools to improve team efficiency and<br />
productivity.<br />
• Perform ad hoc <strong>Apple</strong> <strong>Retail</strong> analyses and reports.<br />
Requirements<br />
• Experience with data access / preparation (SQL, Oracle, Teradata, Excel).<br />
• Expert analytical skills to monitor and track data quality performance and implement data checkpoints.<br />
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• Experience with reporting environments such as Business Objects highly desired.<br />
• Experience working with large retail customer and transactional databases highly desired.<br />
• Excellent communication and problem-solving skills.<br />
• Highly organized and ability to multitask and work in deadline-driven environment.<br />
• Cross-platform (Windows, Mac OS, and UNIX) experience preferred.<br />
• Experience with SAS preferred.<br />
Education<br />
• BA/BS degree required, preferably in a business or science field<br />
Work experience<br />
• 3+ years relevant experience in data management and / or tools development<br />
• Experience in implementing customer data capture and quality programs required<br />
<strong>Retail</strong> Analytic Tools Developer / Santa Clara Valley<br />
Be a key contributor to <strong>Apple</strong> <strong>Retail</strong>’s analytics efforts! As a <strong>Retail</strong> Analytic Developer, you will play an integral<br />
role in the development and execution of customer and operational analytics efforts for <strong>Apple</strong> <strong>Retail</strong>, one of the<br />
fastest growing retailers in the world.<br />
Key responsibilities include<br />
• Participate in retail customer and transactional data capture and quality initiatives with the objective of building a<br />
world-class analytic and reporting environment:<br />
- Work with business teams and team manager to assign and monitor data quality thresholds.<br />
- Define, validate, maintain, and update data quality requirements for retail data assets.<br />
- Perform root cause analysis by assessing processes and procedures behind poorly performing data sets.<br />
- Partner with IS&T and other business groups to drive continuous improvement in data quality and capture.<br />
• Provide data management advice to system development projects.<br />
• Take the lead to develop analytic and reporting tools / aggregates to improve team efficiency and productivity.<br />
Partner with IS&T to productionalize this tools.<br />
• Perform ad hoc <strong>Apple</strong> <strong>Retail</strong> analyses and reports.<br />
Requirements<br />
• Experience with data access / preparation (SQL, Oracle, Teradata, Excel).<br />
• Passionate about developing analytical tools and process improvements.<br />
• Experience working with large retail customer and transactional databases highly desired.<br />
• Excellent communication and problem-solving skills.<br />
• Highly organized and ability to multitask and work in deadline-driven environment.<br />
• Cross-platform (Windows, Mac OS, and UNIX) experience preferred.<br />
• Experience with SAS or Ruby on Rails required.<br />
Education<br />
• BA/BS degree highly desired, preferably in a business or science field<br />
Work experience<br />
• 1+ year relevant experience in data analytics and /or tools development.<br />
<strong>Retail</strong> Analytics & Decision Support Manager / Santa Clara Valley<br />
Be a key contributor to <strong>Apple</strong> <strong>Retail</strong>’s analytics efforts! As the <strong>Retail</strong> Analytics and Decision Support Manager, you<br />
will play an integral role in the development and execution of customer and operational analytics efforts for <strong>Apple</strong><br />
<strong>Retail</strong>, one of the fastest growing retailers in the world.<br />
Key responsibilities include<br />
• Lead a small team of analysts responsible for providing decision support and analytic consulting services to drive<br />
service, customer, marketing, and operating processes and strategies across <strong>Apple</strong> <strong>Retail</strong>.<br />
• Develop and maintain standard operating procedures for the team with a focus on delivering a consistent level of<br />
service across the group as well as a process for team resource management / project prioritization.<br />
• Work with cross-functional partners (such as other <strong>Apple</strong> analytics organizations and IS&T) to ensure on-time,<br />
accurate deliverables.<br />
• In addition to team leadership responsibilities, independently deliver analytics and reporting as needed. This<br />
encompasses all aspects of analysis (i.e. data acquisition, data management, programming, documentation, and<br />
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presentation of results).<br />
• Participate in retail customer and transactional data capture and quality initiatives with the objective of building a<br />
world-class analytic and reporting environment.<br />
• Develop a deep understanding of retail customer behaviors and drivers of customer engagement / loyalty.<br />
• Perform ad hoc <strong>Apple</strong> <strong>Retail</strong> analyses and reports.<br />
Requirements<br />
• Experience with data access / preparation (SQL, Oracle, Teradata, Excel).<br />
• Moderate-level proficiency with SAS and/or Ruby on Rails programming required.<br />
• Experience working with large retail customer and transactional databases highly desired.<br />
• Excellent communication and problem-solving skills.<br />
• Demonstrated ability to tailor presentation of complex, technical material to a wide variety of audiences.<br />
• Highly organized and ability to multitask and work in deadline-driven environment.<br />
• Experience driving a mixture of both short-term and long-term projects.<br />
• Cross-platform (Windows, Mac OS, and UNIX) experience preferred.<br />
Education<br />
• BA/BS degree required (MA/MS highly desired) in statistics, operations research, social sciences, econometrics,<br />
physical sciences or related field<br />
Work experience<br />
• 5+ years relevant experience in direct, database marketing or operational analytics organizations<br />
• Prior management experience required<br />
<strong>Retail</strong> Attorney / Santa Clara Valley<br />
Senior attorney, with at least seven years experience (including at least three years’ experience at a major law firm),<br />
focusing on business and transactional practice. This position will be responsible for providing general businessoriented<br />
legal support focusing on <strong>Apple</strong>’s <strong>Retail</strong> Store organization, as well as other business groups in the company<br />
supported by the <strong>Retail</strong> and G&A Law Group, as follows:<br />
• Advice on general legal and business issues affecting the <strong>Retail</strong> Store organization, including but not limited to<br />
operations, programs, policies and procedures, compliance with legal requirements, commercial advise and consumer<br />
issues.<br />
• Monitor legal trends and anticipate legal issues and problems which may affect the company, with an emphasis on<br />
the <strong>Retail</strong> Store organization, and work with the business to address those issues and problems.<br />
• Review, revise and negotiate agreements with third parties for services for the company, in conjunction with<br />
Indirect Procurement and other business organizations as needed.<br />
• Work with other attorneys in the Legal Department as needed, including attorneys based outside the United States,<br />
to coordinate delivery of legal services to the applicable business groups within the company.<br />
• Manage outside counsel as required.<br />
<strong>Retail</strong> Business Analyst / Santa Clara Valley<br />
The <strong>Apple</strong> <strong>Retail</strong> merchandising group is looking for an analyst to own, develop and interpret our product and visual<br />
merchandising data and decisions that drive our retail business. The <strong>Retail</strong> Business Analyst will interface directly<br />
with multiple worldwide internal teams, external vendors and senior management in order to create and drive metrics<br />
and reporting that add to our vision of success.<br />
Responsibilities:<br />
- Drive success within our worldwide business teams through challenge and innovation<br />
- Create, track and drive new worldwide metrics to foster new areas for growth in our retail business<br />
- Develop tools to drive strong merchandising decisions<br />
- Perform periodic reporting and analysis of Product and Visual Merchandising<br />
Skills:<br />
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- Passion for winning regardless of the challenge<br />
- Intermediate to advanced working knowledge of ExcełNumbers<br />
- 2+ years in finance related experience<br />
- Excels working in fast-paced, cross-functional worldwide teams<br />
- Comfort working with and delivering information to senior management while managing tight deadlines<br />
- Attention to detail and accuracy<br />
<strong>Retail</strong> Business Development Program Manager / Santa Clara Valley, Chicago<br />
Reports to: Director of <strong>Retail</strong> Business Development<br />
Overview:<br />
The <strong>Retail</strong> Business Development Program Manager will be an integral part of the growth of<br />
<strong>Apple</strong> <strong>Retail</strong>’s Business strategy.An energetic individual, strongly motivated to be part of creating and developing<br />
world-class programs for this program. Will be responsible for growing the <strong>Apple</strong> Brand through increased sales to<br />
small businesses providing unparalleled customer service and incremental profit growth. Work directly with store<br />
teams, internal cross functional teams, and 3rd party financial partners to implement creative new retail strategies.<br />
Responsibilities include:<br />
• Teams with a multitude of internal corporate partners which include Store Operations, Finance, Loyalty, Marketing<br />
and IS&T to develop systems and process support for the SMB initiative.<br />
• Implements and develops strategies focused on building a community of loyal <strong>Apple</strong> customers who return to the<br />
store for service, support, and future purchases of <strong>Apple</strong> and related 3rd party products.<br />
• Demonstrates excellent communication skills with regional and store staffs, customers, and<br />
headquarters.<br />
• Collaborates with retail store and other internal constituencies to develop Small Business sales<br />
and profit goals with strategies for attainment.<br />
• Complies with all company policies and procedures.<br />
• Identifies, communicates, and implements innovative ideas to improve Small and Medium<br />
Business processes and performance.<br />
• Travels regularly to stores as required by the business.<br />
• Prepares and delivers all business related communication and activity to the <strong>Retail</strong> team.<br />
• Analyzes and reports business results and trends.<br />
Protects all company assets and manages profitability.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these competencies and attributes:<br />
• Highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment.<br />
• Must be flexible and able to work in a highly demanding environment where teamwork is a must.<br />
• Excellent communication skills – written and verbal – including formal presentation skills.<br />
• Interpersonal savvy when interacting with internal employees, external customers, and virtual<br />
team members.<br />
• Ability to work independently.<br />
• Extraordinary customer service commitment.<br />
• Planning, organization, and implementation skills.<br />
• Problem solving abilities.<br />
• Ability to train and motivate.<br />
• Highly motivated to achieve.<br />
• High level of ethics, values, integrity and trust.<br />
<strong>Retail</strong> Business Programs Manager / Santa Clara Valley<br />
Responsible for overseeing how <strong>Apple</strong> <strong>Retail</strong> Business works with our Internal and External Service Partners such<br />
as:<br />
- Onsite Service Providers and ACNs<br />
- Systems Integrators<br />
- Financing Providers (<strong>Apple</strong> Financial <strong>Services</strong>, <strong>Apple</strong> Finance, Third-Party Banks)<br />
- <strong>Apple</strong> Operations and Other Support Teams (iPod Custom Programs, Seed Lab, Developer Relations, Recycling<br />
Team, etc...)<br />
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This role will<br />
- Own the relationship for <strong>Retail</strong> Business<br />
- Drive for WW consistency from our partners and programs<br />
- Identify areas for improvement and implement them<br />
- Build out a means of how our stores better engage these service partners<br />
- Be a resource for the stores for questions and being available for feedback and requests<br />
Qualifications & Experience<br />
Experience managing outside partners and creating strategies that best maximize how we leverage their value for<br />
<strong>Retail</strong> Business.<br />
Experience planning, managing, delivering medium (6-8 month) to large (8-12+ month) projects.<br />
Excellent leadership skills that enhance project team effectiveness<br />
Proven ability to manage to deadlines and deliver results.<br />
Proficient at managing multiple efforts simultaneously in a global organization at all levels.<br />
Proven ability to successfully partner and build lasting relationships with teams across the organization.<br />
Excellent communication skills across all levels of management.<br />
Comfort working in n rapidly evolving and changing environment.<br />
Education and/or Experience<br />
Bachelors degree required, MBA a plus.<br />
10+ years experience encompassing sales and partner/program management required<br />
<strong>Retail</strong> knowledge / background a plus<br />
25% Travel<br />
<strong>Retail</strong> Buyer/Merchant / Santa Clara Valley<br />
Job description Work closely with a passionate worldwide team to implement creative new retail strategies. If you<br />
are passionate about technology, focused on business, flexible and entrepreneurial, you can make an immediate<br />
impact.<br />
The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for hardware,<br />
software and accessory categories in the US and Canada <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong><br />
Specific Responsibilities:<br />
• Product Management of various non-<strong>Apple</strong> branded product categories<br />
• Responsible for product selection and assortment decisions<br />
• Drive sales through price, positioning, sales analysis and select promotions<br />
• Responsible for setting product pricing through margin analysis and competitive market research<br />
• Develop, negotiate and implement accrual programs and placement commitments with key partners<br />
• Complete ownership of product lifecycle management from initial forecasting to EOL disposition<br />
• Develop and grow productive relationships with key business partners, including external Vendor Representatives,<br />
Store Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store<br />
Merchants, Store Managers, and In-store Merchandising Specialists<br />
Skills and Requirements:<br />
• BA/BS required, MBA preferred<br />
• Prior purchasing/merchandising experience<br />
• Skilled partnership manager with the ability to develop relationships with business partners at all levels including<br />
senior management<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• Excellent verbal and written communication skills<br />
• Excellent time management, multi-tasking and organizational skills<br />
• Ability to work independently and as part of strong team<br />
• Strong data analysis skills, with ExcełNumbers proficiency<br />
• Project management and process improvement experience a plus<br />
<strong>Retail</strong> Content Coordinator / Santa Clara Valley<br />
This position is responsible for developing, managing and executing marketing initiatives, strategic programs and<br />
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customer experiences for the global <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in the areas of dynamic learning environments and multimedia.<br />
As a member of the Corporate <strong>Retail</strong> Team, you will partner closely with other members of the <strong>Apple</strong> <strong>Retail</strong><br />
and <strong>Apple</strong> Corporate Cross-Functional Partners, Regional Directors, Store Leaders, Public Relations, Graphic Design<br />
and Third Party Partners to develop and implement successful marketing initiatives designed to build <strong>Apple</strong>’s brand<br />
awareness, grow market share, drive sales and build loyalty.<br />
This role’s primary responsibilities are to plan, develop and implement strategies that support the customer buying<br />
experience, learning activities, demonstration environment and interactive content. We are looking for a resourceful,<br />
innovative, self-starter to update and maintain the customer-facing content in our global retail systems. You must be<br />
extremely organized, excellent at multitasking, and thrive on working in an ambiguous and fast-paced environment,<br />
operating both at a strategic and tactical level.<br />
Job Responsibilities:<br />
• Oversee the day to day content updates for our web-based retail systems.<br />
• Manage the translation process for all customer-facing system content.<br />
• Responsible for entering multi-lingual content into our customer-facing retail systems.<br />
• Manage content on the retail store web pages to ensure they are kept current.<br />
• Work closely with our retail stores on logistics relating to our web-based content.<br />
• Partner with different cross-functional teams to help drive results.<br />
• Manage critical and strategic projects to improve the overall customer experience of our retail web systems.<br />
Skills and Requirements:<br />
• BA/BS required.<br />
• 3-5 years experience in project management.<br />
• Excellent verbal and written communication skills.<br />
• Excellent time management, multi-tasking, and organizational skills.<br />
• Ability to work independently and as part of a team.<br />
• Strong data analysis skills, with Excel & Numbers proficiency.<br />
• Proficiency in multiple languages is preferred.<br />
<strong>Retail</strong> Content Designer / Santa Clara Valley<br />
This position is responsible for developing, managing and executing marketing initiatives, strategic programs and<br />
customer experiences for the global <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in the areas of dynamic learning environments and multimedia.<br />
As a member of the Corporate <strong>Retail</strong> Team, you will partner closely with other members of the <strong>Apple</strong> <strong>Retail</strong><br />
and <strong>Apple</strong> Corporate Cross-Functional Partners, Regional Directors, Store Leaders, Public Relations, Graphic Design<br />
and Third Party Partners to develop and implement successful marketing initiatives designed to build <strong>Apple</strong>’s brand<br />
awareness, grow market share, drive sales and build loyalty.<br />
This role’s primary responsibilities are to plan, develop and implement strategies that support the customer buying<br />
experience, learning activities, demonstration environment and interactive content. We are looking for an innovative<br />
designer to create customer-facing content for our global retail systems. You must be creative, extremely organized,<br />
and great at multitasking. Our ideal candidate is someone who thrives on working in an ambiguous and fast-paced<br />
environment, operating both at a strategic and tactical level.<br />
Job Responsibilities:<br />
• Oversee the day to day content creation for our customer facing retail systems.<br />
• Responsible for creating images for <strong>Apple</strong> <strong>Retail</strong> web pages and emails.<br />
• Maintain and update <strong>Apple</strong> <strong>Retail</strong>’s global program-based emails.<br />
• Responsible for making on-going updates to the <strong>Retail</strong> store web pages.<br />
• Partner with different cross-functional teams to help drive results.<br />
• Manage critical and strategic projects to improve the overall user experience of our <strong>Retail</strong> web systems.<br />
Skills and Requirements:<br />
• BA/BS required.<br />
• 3-5 years experience in graphic & web design.<br />
• Excellent verbal and written communication skills.<br />
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• Excellent time management, multi-tasking, and organizational skills.<br />
• Ability to work independently and as part of a team.<br />
• Strong proficiency with Mac OS X, Adobe Photoshop, HTML, and web based technologies.<br />
<strong>Retail</strong> CRM Planning & Analytics Expert<br />
Be a key contributor to <strong>Apple</strong> <strong>Retail</strong>’s CRM and customer loyalty efforts! As a <strong>Retail</strong> CRM Planning and Analytics<br />
Expert, you will play an integral role in the development and execution of customer marketing efforts for <strong>Apple</strong><br />
<strong>Retail</strong>, one of the fastest growing retailers in the world.<br />
Key responsibilities include<br />
• Develop and execute segmentation and audience selection for <strong>Apple</strong> <strong>Retail</strong> email and direct mail marketing<br />
campaigns.<br />
• Implement closed-loop measurements for <strong>Apple</strong> <strong>Retail</strong> campaign and marketing program performance.<br />
• Design and deploy tests / analyses that measure the effectiveness of <strong>Apple</strong> <strong>Retail</strong> marketing programs.<br />
• Work with cross-functional partners (such as other <strong>Apple</strong> customer marketing organizations and IS&T) to ensure<br />
on-time, accurate retail campaign execution.<br />
• Perform all aspects of retail customer and campaign analysis (i.e. data acquisition, data management, programming,<br />
documentation, and presentation of results).<br />
• Develop a deep understanding of retail customer behaviors and drivers of customer engagement / value.<br />
• Perform ad hoc <strong>Apple</strong> <strong>Retail</strong> reporting and analyses.<br />
Requirements<br />
• Extensive experience with data access / preparation (SQL, Oracle, Excel).<br />
• Knowledge of campaign management tools (UNICA Affinium) highly desired.<br />
• Experience with statistical tools (SAS) and methods desired.<br />
• Excellent communication and problem-solving skills.<br />
• Highly organized and ability to multitask and work in deadline-driven environment.<br />
• Cross-platform (Windows, Mac OS, and UNIX) experience preferred.<br />
Education<br />
• BA/BS degree required in statistics, operations research, social sciences, econometrics, physical sciences or related<br />
field<br />
Work experience<br />
• 2+ years relevant experience in direct, database marketing or CRM organizations<br />
• Experience working with large retail customer databases highly desired<br />
<strong>Retail</strong> Development Finance Analyst / Santa Clara Valley<br />
This is an opportunity to join one of the fastest growing retailers in the world. In just over eight years, <strong>Apple</strong> has<br />
opened over 280 stores located in the best retail venues around the world.<br />
As a <strong>Retail</strong> Development Finance Analyst, the candidate will play an integral role on the <strong>Retail</strong> Development<br />
Finance team. The <strong>Retail</strong> Development Finance team directly supports the <strong>Apple</strong> <strong>Retail</strong> Development team, which is<br />
responsible for the design and construction of new and remodeled <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> worldwide. The <strong>Retail</strong><br />
Development Finance team is comprised of a team of Analysts that report to the Finance Manager of <strong>Retail</strong><br />
Development Finance. Each Analyst will own financial responsibility for a portfolio of construction projects. In<br />
addition, each Analyst will own deliverables within the team’s other key areas of responsibility.<br />
Responsibilities include:<br />
• Start-to-finish project finance responsibility for development projects that include new store construction, store<br />
remodels, and multi-store programs. Project finance work includes:<br />
- Establish the capital budget and forecast changes throughout the project lifecycle<br />
- Provide accurate, timely, and valuable financial reporting to the development team<br />
- Assist A/P Specialist to ensure prompt and proper payment of vendors<br />
- Reconcile cost activity to support capitalization of the project when construction is complete<br />
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• Financial budgeting and forecasting for <strong>Apple</strong> <strong>Retail</strong>’s capital investments<br />
• Capital cash flow forecasting for international retail entities<br />
• Proactively work with business partners to improve business processes and reporting tools to leverage the<br />
capabilities of the SAP project systems module<br />
• Refine, monitor, and ensure compliance for <strong>Apple</strong> <strong>Retail</strong>’s capital, asset write-off, and other financial policies<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
Education/Experience:<br />
• Bachelor’s Degree in Finance and/or Accounting and minimum of 3-4 years of experience. CPA Preferred.<br />
• Proven track record of completing challenging projects and managing multiple priorities<br />
• Experience with enterprise software systems (e.g., SAP) strongly preferred<br />
<strong>Retail</strong> Finance Construction & Capital Manager / Santa Clara Valley, California<br />
This is an opportunity to join one of the fastest growing retailers in the world. In less than five years, <strong>Apple</strong> has<br />
opened more than 130 stores located in the best retail venues around the world. For the foreseeable future, <strong>Apple</strong><br />
plans to further expand the retail store fleet at a measured pace.<br />
As the Finance Manager for Construction and Capital, the candidate will play an integral role on the newly formed<br />
Real Estate Finance team. This position will be responsible for leading a team of four finance professionals and for<br />
building effective cross functional relationships with business partners in Construction, Real Estate, <strong>Apple</strong> Corporate<br />
and others. The Construction and Capital Manager will report directly to the Senior Manager, Real Estate Finance<br />
and will support the VP of Development.<br />
Responsibilities <strong>Inc</strong>lude:<br />
Management of store construction finance team, which includes all aspects of store construction, retrofits and special<br />
projects. Partner with the VP of Development and the associated department to develop trending profiles of<br />
construction costs. Identify opportunities to reduce construction costs ? Financial budgeting and forecasting for<br />
<strong>Apple</strong> <strong>Retail</strong>?s capital investments<br />
Development of store remodel strategies and plans in partnership with <strong>Apple</strong> <strong>Retail</strong> business partners<br />
Migrate the project management financial application tools used today to an integrated SAP module<br />
Monitor and abide by capital vs. expense cost policies<br />
Ensure all Sarbanes Oxley procedures are followed and updated as business conditions change<br />
The candidate must demonstrate the ability and willingness to:<br />
Think Analytically<br />
Understand the Business<br />
Communicate Effectively<br />
Partner and Influence<br />
Education/Experience:<br />
Bachelors Degree in Finance and/or accounting<br />
Prior financial experience in retail with a focus on real estate, capital & construction<br />
Management experience that includes leading cross-functional teams<br />
<strong>Retail</strong> Finance Coordinator / Austin, Texas<br />
<strong>Apple</strong> <strong>Retail</strong> Finance - Store Operations - SMB Account Support, Accounting Support.<br />
This an opportunity to join one of the fastest growing retailers in the world. <strong>Apple</strong> is a leader in the development of<br />
retail strategies. We have developed a “50 yard line” portfolio run by the worlds best talent. The candidate will play<br />
an integral role on the Store Operations Finance team providing worldwide financial support to the <strong>Apple</strong> <strong>Retail</strong><br />
Store SMB teams.<br />
This position will be a focused on tracking, completing and obtaining payment of <strong>Retail</strong> Sales involving purchase<br />
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orders, leases and loans. Additionally, the candidate will be responsible for credit analysis, approvals, account<br />
management, and collections. The position will also be responsible for development and implementation of policies<br />
and procedures. Further, the candidate will provide cross functional support to various corporate and operational<br />
teams throughout the organization.<br />
The candidate must demonstrate the ability and willingness to:<br />
Discuss tough topics.<br />
Articulate positions.<br />
Think creatively to find solutions.<br />
Demonstrate technical aptitude with data mining and analysis.<br />
Candidates should have prior financial experience related to AR. Some night and weekend availability is required.<br />
<strong>Retail</strong> Finance, SMB Support / Austin<br />
This fast paced position plays an integral role in supporting the business management and day-to-day operations of<br />
<strong>Apple</strong>’s <strong>Retail</strong> Business Teams’ functions. Responsibilities include managing <strong>Retail</strong> financial analysis, reporting, and<br />
control activities. The individual in this role will help drive the management and development of our future <strong>Retail</strong><br />
Business Teams’ systems.<br />
The candidate must demonstrate the ability and willingness to:<br />
• Think Analytically<br />
• Understand the Business<br />
• Communicate Effectively<br />
• Partner and Influence<br />
The specific roles and responsibilities for this position include the following:<br />
• Providing <strong>Retail</strong> Business Teams with real-time credit decisions, policy questions, and invoicing support<br />
• Account management including collections, releasing orders, and identifying payments, and account reconciliation<br />
• Supporting Accounts Receivable with <strong>Retail</strong> issues/inquiries<br />
• Reconciling accounts<br />
• Performing audits and working with <strong>Retail</strong> SMB teams to ensure and enforce contract compliance<br />
• Preparation and submission of detailed management reporting and insightful analysis<br />
• Driving continual improvement in reporting methods and processes for <strong>Retail</strong> SMB Team<br />
•Project Management<br />
• Developing Global As-is and To-be Process flows for analysis improvement and standardization<br />
• Working with senior operational management to develop and drive best practices<br />
• Drafting Sarbanes Oxley procedures and updating as business conditions change<br />
• Ad hoc financial analysis as needed<br />
• Bachelor’s degree in Accounting or Finance required<br />
• Excellent presentation and oral, written, and interpersonal communication skills<br />
• Proven analytical and creative problem solving skills<br />
• Demonstrated ability to build effective business partnerships<br />
• Ability to consistently meet deadlines in a fast-paced and dynamic environment<br />
• Pro-active individual who is detail-oriented, accurate, and well-organized<br />
• Proven track record of completing challenging projects and managing multiple priorities<br />
• Ability to work independently<br />
• Technical aptitude with database management and analysis<br />
• Advanced working knowledge of Microsoft Excel is required, including Pivot Tables and V-lookup<br />
• Experience with integrated accounting systems (SAP) is a plus<br />
• Filemaker experience preferred<br />
• Experience with GMACC is preferred<br />
• Proficiency with MAC OSX a plus<br />
• Banking industry and Accounts Receivable experience a plus<br />
<strong>Retail</strong> Fulfillment and Logistics – Logistics Analyst / Sacramento<br />
<strong>Apple</strong> <strong>Retail</strong> Fulfillment and Logistics is responsible for managing World class Logistics services for the <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>.<br />
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This Logistics Analyst will work cross functionally with RFL teams, other <strong>Apple</strong> departments, Third Party Logistics<br />
providers, Transportation carriers and <strong>Retail</strong> <strong>Stores</strong> to provide the highest level of customer service and<br />
responsiveness to meet the product demand and needs of the <strong>Apple</strong> <strong>Retail</strong> Store chain.<br />
This position is responsible for the successful execution of all processes in the <strong>Retail</strong> Distribution Centers by<br />
creating, monitoring, maintaining and enforcing processes and operational efficiencies that ensure Best-of-Class<br />
Logistics services to all <strong>Retail</strong> Store’s. This includes, but not limited to, the daily maintenance of <strong>Apple</strong> and 3PLs<br />
systems integrity and synchronicity, resolving 3PL escalations, creating and maintaining Logistics processes,<br />
generation of metrics and tools, ensuring 3PL and Transportation Carrier compliance to SOWs and championing<br />
customer expectations and needs.<br />
This position also requires a great deal of flexibility to travel to <strong>Retail</strong> Hub locations and/or to work with different<br />
areas within RFL to support and achieve their goals.<br />
Additional Responsibilities:<br />
Generate daily, weekly, monthly, quarterly Key Performance Indicator reports to manage 3PL performance to SOW<br />
Manage Carrier performance and OS&D issues<br />
Provide Logistics Customer Service to <strong>Retail</strong> Hubs and <strong>Stores</strong> when needed<br />
Inventory variance reconciliation<br />
Financial cost reporting and analysis<br />
New Store Opening process management<br />
Weekend/Holiday Rotation Duties<br />
Project management<br />
3PL WMS and & SAP support<br />
Process documentation and upkeep<br />
Key Success factors for this position include:<br />
Solid understanding of supply chain principles<br />
Demonstrated Cost accounting knowledge and understanding in operational cost drivers<br />
Working knowledge of SAP, SQL and other reporting /database management tools<br />
Strong communication skills both written and verbal<br />
Proven track record of being diplomatic and a team player<br />
Ability to deal with ambiguity<br />
High Level of motivation and initiative<br />
Ability to work with minimal supervision while performing a variety of complex and non-routine tasks<br />
Strong ability to multitask<br />
Ability to manage complex and conflicting goals<br />
Strategic thinker while having a great attention to detail<br />
Strong overall business acumen<br />
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BS/BA and 3-5 years related Logistics/Accounting experience or MS/MA and 1-2 years experience or equivalent<br />
experience and career path<br />
<strong>Retail</strong> Fulfillment Planner / Sacramento, California<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and Turns. Provides highest level of<br />
customer service and responsiveness to store requests. Works cross functionally with RFL team and other key<br />
internal partners to insure fulfillment of product demand.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
Manages SAP replenishment system to insure accurate product replenishment by SKU. For assigned products.<br />
Sets and maintains Sales Forecast and Replenishment parameters by product for multiple storefront locations.<br />
Insures timely and accurate article set up and status per the assortment database. Insures status and Fixture fill<br />
changes are maintained in a timely manner.<br />
Review and validate daily Replenishment results, and weekly forecast results.<br />
Manages and maintains Replenishment and Sales Forecast Exceptions on a weekly basis. Adjust forecast parameters<br />
by article as needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
and expedites orders when appropriate.<br />
Manages inventory levels during product transitions to minimize end of life exposure. Insures timely delivery of new<br />
product introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes Key item sales and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to support merchandising/ planogram requirements.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),Manages Open<br />
Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
PD3 reporting, RIS reports, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail product<br />
demand.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Misc.<br />
Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures<br />
Prior Planning / Buying/ Materials Management Experience<br />
Excellent Communication/ interpersonal Skills<br />
Exellent Analytical Skills / ability to manage large amounts of Data<br />
Ability to manage through Exceł on line applications<br />
Prior experience in On-line MRP/ERP systems ( SAP a plus)<br />
College Degree preferred<br />
<strong>Retail</strong> Fulfillment Project Manager / Sacramento, California<br />
Primary responsibility is to aggressively drive and manage system and process projects for RFL in a region, as well<br />
as coordinating system activities for that region.<br />
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Provides project leadership and daily management through the end to end project life cycle for system and process<br />
projects.<br />
Develops project scope, objectives, assumptions, and cost benefit analysis<br />
Secures cross-functional resources<br />
Develops business project plans/schedules<br />
Develops and mailtains issues logs to ensure accountability for the resolution of key issues<br />
Develops and obtains approval on detailed business requirements<br />
Develops and coordinates execution of detailed user acceptance scripts<br />
Develops and executes training plan<br />
Develops risk management and contingency plans<br />
Communicates project status on a regular basis<br />
<strong>Inc</strong>orporates <strong>Apple</strong>’s best practices for Project Management to ensure consistent delivery of a quality project<br />
Fosters a strong relationship with cross-functional organizations<br />
Acts as RFL team liaison with IS&T<br />
Collaborates with other project managers to drive system and process integration across projects<br />
Experience using SAP and/or SAP <strong>Retail</strong><br />
Strong background in system implementation project management<br />
Excellent process development skills<br />
Excellent communication and presentation skills<br />
Good leadership skills<br />
Strong problem resolution skills; uses creativity to develop solutions<br />
Strong business knowledge spanning retail, planning, replenishment, order management, transportation and logistics<br />
Ability to drive change across the organization<br />
BA/BS with 5 to 6 years of business experience<br />
<strong>Retail</strong> HR Project Coordinator / Santa Clara Valley<br />
Program Coordinator responsibilities would include:<br />
-Coordinate communication, project maps and execution of <strong>Retail</strong> HR Operations projects impacting Global <strong>Retail</strong><br />
<strong>Stores</strong><br />
-Provide critical support to Market Support Teams and <strong>Retail</strong> HR team including but not limited to providing data<br />
and analysis in reporting<br />
-Works with Sr. Manager to develop system for accurate tracking of <strong>Retail</strong> Performance Reviews, HR Dashboard,<br />
Turnover and other projects as they surface<br />
-Coordinate the communication and project plans<br />
-Manage, track expenses in partnership with retail finance team<br />
-Support HR Leadership Team in preparing plans, status reports and project plans<br />
Qualifications:<br />
-Highly detail oriented, demonstrated project management expertise in producing programs on time and within<br />
budgeted parameters<br />
-Strong communication skills, ability to act as liaison with cross-functional teams<br />
-Demonstrated creativity<br />
-Superior skills in Excel, Numbers, Pages & Keynote<br />
-FileMaker Pro & Bento experience and expertise a plus<br />
<strong>Retail</strong> Infrastructure Engineer / Santa Clara Valley<br />
We are looking to fill an engineering position responsible for implementing, maintaining, and supporting telecom &<br />
network infrastructure for <strong>Apple</strong>’s retail stores. Activities the candidate will be responsible for include:<br />
• pre and post site survey work for construction build out of retail store locations<br />
• site planning, architectural diagram review for telecom, electrical & networking systems<br />
• installation, and verification of cabling for voice & data systems<br />
• configuration and support of network equipment<br />
• us and international site planning<br />
• maintain carrier relationships & contacts to facilitate carrier construction of local area infrastructure to meet<br />
connectivity requirements<br />
• manage onsite site surveys and travel as required to ensure construction build outs meet <strong>Apple</strong> turn over standards<br />
& dates.<br />
• participation in an on-call rotation for network and/or voice teams as required<br />
Technical Skills Required<br />
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• Technical understanding of architectural blue prints & construction drawings<br />
• Solid understanding of electrical diagrams, UPS devices, power and amperage readings<br />
• Solid knowledge of telco provider offerings: ie, MPLS, Ethernet handoff, fiber and copper demarcations<br />
• Solid understanding of telco vendor equipment & site surveys<br />
• Solid understanding of network & voice equipment from providers including Cisco, Juniper, Avaya, Avocent &<br />
Eaton<br />
• Experience building and maintaining Highly Available sites with mission critical systems<br />
• Experience with HVAC control systems a plus<br />
Professional & Education Skills Required<br />
• A minimum of 5 years experience as an Infrastructure Engineer required.<br />
• A BA/BS degree in a related field is preferred<br />
• Experience identifying network performance issues is required along with strong trouble shooting/problem solving<br />
capability<br />
• Effective people skills for coordinating between designers, general contractors, network engineers and telecom<br />
providers<br />
• Strong project management and coordination skills required – ability to quickly identify task level dependencies a<br />
must<br />
• Self starter, motivated and can work unsupervised<br />
• Ability to travel, including international travel, and must already hold a valid passport (min 12 months validity<br />
remaining)<br />
• Effective verbal and written communications skills<br />
• Able to work in a fast changing environment, working under pressure and meet (ever changing) deadlines<br />
• Lead the deployment of enterprise size networking and communication projects for mulit-tier locations in Europe,<br />
Asia-Pacific, Americas and the U.S.<br />
• Cisco specific certifications are desired<br />
• Data or structured cabling certifications preferred<br />
This is an exciting opportunity for an Network Infrastructure Engineer with one of our fastest growing business units<br />
- <strong>Retail</strong>. The selected candidate must have a strong fundamental understanding of industry best practices, network &<br />
telecom standards, along with cabling certifications. This is a senior level position and responsibilities may include<br />
performing a role as a team lead and/or mentoring entry-level candidates or junior level engineers. You must also be<br />
able to design solutions within the context of the available infrastructure, taking into account scalability, availability,<br />
reliability, stability, security and performance.<br />
<strong>Retail</strong> Inventory Analyst / Sacramento, California<br />
Responsible for providing & directing for <strong>Retail</strong> inventory the financial analysis, planning, reporting, and control<br />
activities. Also includes the development of recommendations to achieve company financial objectives for <strong>Retail</strong><br />
Operations.<br />
<strong>Retail</strong> Operations currently is 80 stores within the US and Japan.<br />
This position specifically is responsible for all inventory tracking accounting and financial reporting for various<br />
locations. This involves financial tracking of the ordering, shipping receiving, and sales of inventory between the<br />
Americas Operations and the <strong>Retail</strong> <strong>Stores</strong>.<br />
This position requires a strong understanding of intercompany and inventory accounting principles as well as<br />
attention to detail and the ability to work with complex accounting scenarios.<br />
Develops the financial analysis, operations analysis, accounting systems, policy and audit coordination to ensure<br />
achievement of planned cost and profit objectives.<br />
Works with <strong>Retail</strong> and Operations Finance determining accounting policies adherence and reporting. This includes<br />
inventory valuation accounting adjustments, liability accruals, and consumable reporting.<br />
Provides analysis and prepares reports, such as monthly operations packages which include critical aspects of<br />
financial performance. These reports include inventory, return trends, margin analysis, retail sales, scrap, PPV<br />
reporting, and standards revisions. Also, included is a significant analysis and review of AP/AR between <strong>Retail</strong><br />
Operations and Americas Operations.<br />
Ensures financial reports and analyses prepared are in accordance with established company policies and Generally<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Ensures accuracy and integrity of expense accruals and financial information, including monthly closes and<br />
reporting.<br />
Typically focuses 50% of time on analysis and 50% of time with transactional accounting.<br />
May provide direction to lower level Accountants.<br />
Normally requires BA/BS plus 4-6 years experience<br />
<strong>Retail</strong> Inventory Control Specialist / Sacramento<br />
This position is responsible for supporting inventory control processes at multiple retail storefront locations, and<br />
working with local store management and Inventory Control Specialists to provide timely and accurate variance<br />
reporting and discrepancy resolution. This position will primarily involve responding to store inquiries and issues via<br />
heavy phone and email traffic.<br />
The RFL Inventory Control Specialist will coordinate the regular cycle count program, to include validation of<br />
inventory adjustments on a daily basis. This position will require working cross functionally with Loss Prevention,<br />
<strong>Retail</strong> Operations, Finance, and distribution hubs. This position may be required to represent <strong>Retail</strong> Inventory<br />
Control in readiness and execution meetings to ensure proper inventory movements during special projects.<br />
This position will require flexibility to work on all other areas of <strong>Retail</strong> Inventory Control and Logistics, including,<br />
but not limited to, hub-to-store shipment support.<br />
This position may occasionally require weekend and off-hours support to meet <strong>Apple</strong>’s business needs.<br />
Primary responsibilities will entail:<br />
• Supporting all US and Canada stores with daily cycle count resolution and other miscellaneous inventory variance<br />
reconciliation.<br />
• Trending inventory performance and investigation, to include root cause analysis of inventory discrepancies and<br />
adjustments.<br />
• Design, development and implementation of processes that will ensure proper material movement both<br />
systematically and physically at all stores.<br />
• Reinforcement of inventory practices and policies at multiple storefront locations, while maintaining an<br />
environment of customer service and support.<br />
• Supplying appropriate daily, weekly and monthly reporting as requested.<br />
• Communicating with management all process execution failures that affect <strong>Apple</strong>’s ability to mange its business.<br />
Requirements:<br />
- Superb communication skills both written and verbal.<br />
- Be process oriented.<br />
- Be an analytical thinker with an acute attention to detail.<br />
- Strong customer service skills.<br />
- A thorough understanding of Inventory Control in the retail environment.<br />
- Be comfortable with the systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position.<br />
- BS/BA and 2-5 years experience or MS/MA and 1-2 years experience or equivalent experience and career path.<br />
<strong>Retail</strong> iPhone Business Manager / Santa Clara Valley<br />
The iPhone Carrier Manager is responsible for driving strategic initiatives related to the success of iPhone in the<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This includes managing day-to-day and long-term strategic relationships between wireless<br />
carriers and <strong>Apple</strong> <strong>Retail</strong> as well as identifying areas of opportunity.<br />
Specific Responsibilities:<br />
-Ownership and development of all iPhone metrics including sales, profitability, and customer experience<br />
-Primary point of contact for carriers and complete ownership of relationships<br />
-Lead all contract negotiations between <strong>Apple</strong> <strong>Retail</strong> and carriers<br />
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-Responsibility for in-store activation strategy, processes, and customer experience<br />
-Lead cross-functional teams in preparation for launch events<br />
-Build the global iPhone business strategy as part of a cohesive worldwide team<br />
-Work closely with key internal partners including: Marketing, Finance, Training, Operations, IS&T, Legal,<br />
Fulfillment, and Logistics<br />
Skills and Requirement<br />
-BS/BA required, MBA preferred<br />
-Prior Carrier Channel experience preferred<br />
-Skilled leader who thrives in a strong team atmosphere<br />
-Contract / Negotiation experience<br />
-Skilled partnership manager with the ability to develop and grow relationships at the most senior levels<br />
-Operate at both strategic and tactical levels<br />
-Excels in a fast-paced environment<br />
-Carrier activation and systems experience<br />
-Excellent verbal and written communication skills<br />
<strong>Retail</strong> Lease Administrator / Santa Clara Valley<br />
his is an opportunity to join <strong>Apple</strong> <strong>Retail</strong>, the world’s most innovative retail organization, which is part of <strong>Apple</strong>, the<br />
world’s most admired company. The Lease Administration team is responsible for managing <strong>Apple</strong> <strong>Retail</strong>’s day-today<br />
lease obligations and for maintaining relationships with property managers. The team works with a wide range of<br />
business partners, including Real Estate, Development, Legal, Store Operations, and various teams within Finance.<br />
Responsibilities <strong>Inc</strong>lude:<br />
• Ensuring lease documents are interpreted accurately, all payments of rent and operating expenses are in compliance<br />
with lease terms, and payments are timely processed to landlords<br />
• Verification and abstraction of lease information, including updating our database of lease information<br />
• Responsibility for new store setup, such as obtaining vendor payment information and contacts, welcome packages,<br />
and database updates<br />
• Managing collection of tenant incentive funds due from landlords<br />
• Drafting lease correspondence and notices, addressing and resolving landlord/tenant payment issues, and<br />
monitoring leases/amendments for rent commencement, operating expense changes, changes in ownership, and lease<br />
terminations<br />
• Overseeing day-to-day landlord relationships regarding account receivables, sales reporting and maintenance issues<br />
• Researching and preparing comparative and financial analysis of real estate matters, and keeping current records of<br />
all leased properties<br />
• Reviewing operating expense payments, reconciliations, billings and estimates. This includes comparing landlord’s<br />
calculations to lease requirements/provisions<br />
• Monitoring commencement and ongoing co-tenancy requirements worldwide<br />
Education, Skills, and Experience Requirements:<br />
• Bachelor’s degree at accredited university<br />
• Fluency with Microsoft Excel<br />
• Demonstrated hands-on Lease Administration experience with national retailer<br />
• Proven track record of successfully completing challenging projects and managing multiple priorities<br />
• Negotiating experience, attention to detail and strong interpersonal skills required<br />
• Proven analytical and creative problem solving skills<br />
• Demonstrated ability to understand/influence the business and build effective partnerships<br />
• Excellent oral and written communication skills<br />
Proven track record of meeting deadlines in a fast-paced and dynamic environment<br />
Experience with database/records management<br />
<strong>Retail</strong> Marketing Coordinator /<br />
This position is responsible for coordinating day-to-day retail marketing program execution for in-store events and<br />
on-going local marketing programs for the <strong>Apple</strong> retail stores. As a member of the corporate retail team, this role will<br />
support the Senior Manager of <strong>Retail</strong> Marketing, two <strong>Retail</strong> Marketing Managers and partner closely with other<br />
members of the corporate retail team, regional managers, store managers, MarComm, and third party partners to<br />
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develop and implement successful marketing programs. This role’s primary responsibilities will be to coordinate<br />
communications and implementation around in-store marketing programs including grand openings, store monthly<br />
calendar of events, web content, schedules and other store marketing efforts to enhance in-store experience and grow<br />
market share by bringing the brand to life at the store level.<br />
Work with retail marketing teams, store managers and internal cross-functional teams to develop collateral content<br />
for templated programs including theater schedules, calendar of events, grand openings, School Night program and<br />
single store events.<br />
Support store managers in event coordination and logistical execution of successful events.<br />
Coordinate communication and implementation of templated deliverables for Grand Openings and monthly theater<br />
and event schedules.<br />
Assist with development of mall marketing relationships and outreach to local publications to build visibility for instore<br />
events.<br />
Facilitate budget management and results/ROI recaps to senior management, executives, regional offices and other<br />
internal partners on program results.<br />
Meet program objectives and provide program deliverables within timelines and on budget.<br />
Contribute ideas and help educate and inspire field about upcoming marketing promotions, in-store events and new<br />
product sales tools.<br />
Collaborate with cross-functional teams, including Store Managers, Store Operations, Marketing Communications,<br />
in-house graphic design, merchandising team, visual merchandising and public relations.<br />
Guide store communications and store opps in supporting best practices, program objectives, and implementation<br />
and process instructions for marketing program areas of responsibility.<br />
Coordinate communication and fulfillment of sweepstake grand prizes and presenter’s product trades<br />
Support administrative needs of retail marketing team, including light coordination of travel, meetings and other<br />
logistics to support team.<br />
Required skills include: 2 years marketing experience on client or agency side, highly detail-orientated, demonstrated<br />
project management expertise in producing programs on time and within budget parameters, strong communication<br />
skills and ability to act as liaison with cross-functional teams, creative, and a team player.<br />
<strong>Retail</strong> Marketing Program Manager / Santa Clara Valley<br />
RETAIL MARKETING PROGRAM MANAGER, LEARNING ENVIRONMENTS AND MUTLI-MEDIA<br />
This position is responsible for developing, managing and executing marketing initiatives, strategic programs and<br />
customer experiences for the global <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in the areas of dynamic learning environments and multimedia.<br />
As a member of the Corporate <strong>Retail</strong> Team, this role will report to the Senior Manager <strong>Retail</strong> Marketing<br />
Initiatives and Events and partner closely with other members of the <strong>Apple</strong> <strong>Retail</strong> and <strong>Apple</strong> Corporate Cross-<br />
Functional Partners, Regional Directors, Store Managers, Public Relations, Graphic Design and Third Party Partners<br />
to develop and implement successful marketing initiatives designed to build <strong>Apple</strong>’s brand awareness, grow market<br />
share, drive sales and build loyalty. This role’s primary responsibilities are to plan, develop and implement strategies<br />
that support the customer buying experience, learning activities, demonstration environment and interactive content.<br />
• Act as an extension of the greater retail marketing team, coordinating day-to-day project management and<br />
communication as the lead for the retail marketing’s motion graphics, demo content, product launch and workshop<br />
content.<br />
• Liaise with cross-functional teams to ensure alignment with Corporate and strategic initiatives, clear<br />
communication, seamless integration and timely execution of retail marketing program deliverables. Cross-functional<br />
teams include and are not limited to: <strong>Retail</strong> Marketing, Regional Director, Store Managers, Store Operations, Product<br />
Marketing, ProCare and One to One Product Manager, Red Zone Manager, Graphic Design, Training,<br />
Merchandising, Public Relations and Third Party Vendors.<br />
• Interface on a day-to-day basis with Graphic Design producer team. Where in the <strong>Retail</strong> Marketing Program<br />
Manager provides all the content and program details to the Graphic Design Producer, who creates the marketing<br />
deliverables to support the program and ensures timely delivery to the stores.<br />
• Manage all phases of video production to support retail web content.<br />
• Craft creative briefs and coordinate creative concept approval with key parties. Brief should encompass the entire<br />
scope of a project from content development to execution.<br />
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• Project manage all creative work, providing copy reviews and proof all creative content for marketing materials and<br />
store communications supporting program.<br />
• Manage creative team in script development and all production logistics for video and interactive content.<br />
• Proactively work with product managers and tech support group to define strategy and deliverables for workshop<br />
scripts, motion graphic, videos and demo asset needs.<br />
• Work with Store Operations to communicate all program details to the field, which may include posting to ARW,<br />
presenting at store meetings or on store conference calls or a combination of all of above to ensure smooth execution<br />
and appropriate level of awareness, compliance and operational excellence at the store level.<br />
• Provide recaps and results on events and programs to determine success of overall objectives and recommendations<br />
for next steps.<br />
• Clearly set expectations and establish accountability for deadlines with all related cross-functional teams involved<br />
with program development and execution.<br />
• Act as a primary marketing contact for the field and resource for questions and sharing ideas, best practices and<br />
opportunities to improve effectiveness. Ensuring seamless integration and execution at the store level.<br />
• Manage, track and reconcile marketing budget expenses in partnership with finance team and Director of Global<br />
<strong>Retail</strong> Marketing.<br />
Qualifications<br />
• Minimum BA in Marketing, Business or related field. MBA a plus.<br />
• Minimum 5 years of Product Marketing, <strong>Web</strong> Marketing, Interactive Marketing, Marketing Communications,<br />
<strong>Retail</strong>, Video Production or related Product or Program Management experience.<br />
• Mac and Pro Application technical expertise required<br />
• French, German, Japanese or Mandarin speaking a plus.<br />
<strong>Retail</strong> Merchandising Coordinator / Santa Clara Valley, California<br />
Responsibilities include:<br />
Produce tangible results in maximizing sales and profits<br />
Work with retail merchandising managers to maximize sales and profits while analyzing market trends and customer<br />
needs<br />
Creatively planning product assortment<br />
Develop in store product strategies<br />
Understand and monitor the profitability of the product lines<br />
Work closely with inventory management team to insure proper inventory levels and product transitions.<br />
Skills required:<br />
Motivated, self-starter, action and results oriented able to move with speed to implement own ideas<br />
Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
Analytical aptitude with strong attention to detail<br />
Excellent communication and negotiation skills<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
Must have keen sense of brand integrity and product relevance.<br />
Creative problem-solving and risk-taking skills<br />
Enthusiasm, initiative and a passion for retail<br />
Normally requires BA/BS plus 1-2 years related Merchandising, or equivalent. <strong>Apple</strong> product knowledge is desired.<br />
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<strong>Retail</strong> Merchandising Manager / Tokyo, Ginza<br />
Be an integral member of the small and dedicated team responsible for managing <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in Japan. Work<br />
closely with a cross-functional, worldwide group to implement creative new retail strategies. If you are passionate<br />
about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate impact.<br />
The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for various<br />
hardware, software and/or accessory categories in the Japanese <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Specific Responsibilities:<br />
* Product Management of various non-<strong>Apple</strong> branded product categories.<br />
* Responsible for product selection and assortment decisions<br />
* Drive sales through price positioning, sales analysis and select promotions<br />
* Responsible for setting product pricing through margin analysis and competitive reseller research<br />
* Drive category margin improvement through sales analysis<br />
* Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
* Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
* Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
* Able to develop relationships with business partners at all levels including Senior Management<br />
* Other duties as assigned<br />
Skills and Requirements:<br />
* BA/BS required, MBA preferred<br />
* 3+ years prior purchasing/merchandising experience<br />
* Skilled vendor relationship manager with extensive front and back-end negotiation experience<br />
* Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
* Japanese retail and commercial experience will be beneficial to the role<br />
* Project management and process improvement experience<br />
* Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
* Excellent verbal and written communication skills<br />
* Excellent time management, multi-tasking and organisational skills<br />
* Ability to work independently and as part of team<br />
* 15% travel<br />
* Strong data analysis skills, with Excel proficiency<br />
* Japanese and English language fluency preferred<br />
<strong>Retail</strong> Merchandising Manager / Sydney, Australia<br />
Be an integral member of the small and dedicated team responsible for managing <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in Japan. Work<br />
closely with a cross-functional, worldwide group to implement creative new retail strategies. If you are passionate<br />
about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate impact.<br />
The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for various<br />
hardware, software and/or accessory categories in the Japanese <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Specific Responsibilities:<br />
* Product Management of various non-<strong>Apple</strong> branded product categories.<br />
* Responsible for product selection and assortment decisions<br />
* Drive sales through price positioning, sales analysis and select promotions<br />
* Responsible for setting product pricing through margin analysis and competitive reseller research<br />
* Drive category margin improvement through sales analysis<br />
* Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
* Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
* Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
* Able to develop relationships with business partners at all levels including Senior Management<br />
* Other duties as assigned<br />
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Skills and Requirements:<br />
* BA/BS required, MBA preferred<br />
* 3+ years prior purchasing/merchandising experience<br />
* Skilled vendor relationship manager with extensive front and back-end negotiation experience<br />
* Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
* Japanese retail and commercial experience will be beneficial to the role<br />
* Project management and process improvement experience<br />
* Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
* Excellent verbal and written communication skills<br />
* Excellent time management, multi-tasking and organisational skills<br />
* Ability to work independently and as part of team<br />
* 15% travel<br />
* Strong data analysis skills, with Excel proficiency<br />
* Japanese and English language fluency preferred.<br />
<strong>Retail</strong> Merchant, China / Beijing - SanLiTun<br />
Be an integral member of the small and dedicated team responsible for managing <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in China. Work<br />
closely with a cross-functional, worldwide group to implement creative new retail strategies. If you are passionate<br />
about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate impact. No<br />
accessory business exists in China today; responsibility for building it could be yours.<br />
The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for hardware,<br />
software and accessory categories in the Chinese <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong><br />
Specific Responsibilities:<br />
• Product Management of various non-<strong>Apple</strong> branded product categories<br />
• Responsible for product selection and assortment decisions<br />
• Drive sales through price positioning, sales analysis and select promotions<br />
• Responsible for setting product pricing through margin analysis and competitive reseller research<br />
• Drive category margin improvement through sales analysis<br />
• Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
• Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
• Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
• Able to develop relationships with business partners at all levels including Senior Management<br />
• Other duties as assigned<br />
Skills and Requirements:<br />
• BA/BS required, MBA preferred<br />
• Prior purchasing/merchandising experience<br />
• Skilled vendor relationship manager with front and back-end negotiation experience<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• Chinese retail and commercial experience will be beneficial to the role<br />
• Project management and process improvement experience<br />
• Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
• Excellent verbal and written communication skills<br />
• Excellent time management, multi-tasking and organisational skills<br />
• Ability to work independently and as part of team<br />
• 15% travel<br />
• Strong data analysis skills, with Excel proficiency<br />
• Mandarin and English language fluency preferred<br />
<strong>Retail</strong> Merchant, Europe / London, UK<br />
Be an integral member of the small and dedicated team responsible for managing <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> across Europe.<br />
Work closely with a cross-functional, worldwide group to implement creative new retail strategies. If you are<br />
passionate about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate<br />
impact.<br />
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The <strong>Retail</strong> Merchant will be responsible for product selection, pricing, promotion and profitability for various<br />
hardware, software and/or accessory categories across the Europe <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Specific Responsibilities:<br />
• Product Management of various non-<strong>Apple</strong> branded product categories.<br />
• Responsible for product selection and assortment decisions<br />
• Drive sales through price positioning, sales analysis and select promotions<br />
• Responsible for setting product pricing through margin analysis and competitive reseller research<br />
• Drive category margin improvement through sales analysis<br />
• Develop, negotiate and implement back-end MDF accrual programs and placement commitments with key partners<br />
• Complete ownership of profitable product life cycle management, from initial forecasting to EOL disposition<br />
• Develop productive relationships with key business partners, including external Vendor Representatives, Store<br />
Operations and Communications, Fulfillment and Logistics, Worldwide <strong>Retail</strong> Merchants, Online Store Merchants,<br />
Store Managers, and In-store Merchandising Specialists<br />
• Able to develop relationships with business partners at all levels including Senior Management<br />
• Other duties as assigned<br />
Skills and Requirements:<br />
• BA/BSc required, MBA preferred<br />
• 5+ years prior purchasing/merchandising/commercial experience<br />
• Skilled vendor relationship manager with extensive front and back-end negotiation experience<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• European retail and commercial experience will be beneficial to the role<br />
• Project management and process improvement experience<br />
• Flexible, multi-talented candidate required as areas of responsibility subject to change with assortment changes and<br />
business needs<br />
• Excellent verbal and written communication skills<br />
• Excellent time management, multi-tasking and organisational skills<br />
• Ability to work independently and as part of team<br />
• 15% travel<br />
• Strong data analysis skills, with Excel proficiency<br />
• European language in either French/Italian/German is preferred but not a prerequisite<br />
<strong>Retail</strong> Merchant, Flagship <strong>Stores</strong> / Santa Clara Valley, California<br />
Responsibilities include:<br />
Produce tangible results in maximizing sales and profits<br />
Initiate and build vendor relationships including negotiating with the biggest vendors in the marketplace<br />
Monitor and react to industry and competitive trends<br />
Creatively planning product assortment<br />
Develop in store product strategies<br />
Understand and monitor the profitability of the product lines<br />
Work closely with inventory management team to insure proper inventory levels and product transitions.<br />
Skills required:<br />
Motivated, self-starter, action and results oriented able to move with speed to implement own ideas<br />
Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
Analytical aptitude with strong attention to detail<br />
Excellent communication and negotiation skills<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
Must have keen sense of brand integrity and product relevance.<br />
Creative problem-solving and risk-taking skills<br />
Enthusiasm, initiative and a passion for retail<br />
Normally requires BA/BS plus 2-4 years related Merchandising, or equivalent. <strong>Apple</strong> product knowledge is desired.<br />
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<strong>Retail</strong> Merchant/Buyer / Santa Clara Valley<br />
Merchandising Manager will be responsible for business analysis, category management, forecasting and planning<br />
for 3rd party hardware and software in all US <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Work closely with a cross-functional, worldwide<br />
team to implement creative new retail strategies. If you are passionate about technology, focused on profitability,<br />
flexible and entrepreneurial, you can make an immediate impact.<br />
Responsibilities include:<br />
• Develop and execute in-store product and merchandising strategies<br />
• Drive profitability through space management and category analysis<br />
• Drive systematic improvement of current merchandising processes<br />
• Responsible for product life cycle management from product launch and initial forecasting to end-of-life disposition<br />
• Responsible for recommending product pricing through margin analysis and competitive market research<br />
• Produce tangible results in maximizing sales and profits while developing new product categories<br />
• Monitor, react and set industry and competitive trends<br />
• Thrive in a fast-paced sales environment and operate simultaneously at both strategic and tactical levels<br />
Skills required:<br />
• Excellent communication and negotiation skills<br />
• Motivated, self-starter, action and results oriented and able to move with speed to implement own ideas<br />
• Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
• Analytical aptitude with strong attention to detail<br />
• Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
• Must have keen sense of brand integrity and product relevance<br />
• Creative problem-solving and risk-taking skills<br />
• Enthusiasm, initiative and a passion for retail and the consumer electronics industry<br />
<strong>Retail</strong> Merchant/Buyer Coordinator / London, UK<br />
This temporary London-based position will be responsible for assisting the <strong>Retail</strong> Merchandising team with the dayto-day<br />
initiatives, programmes and buying for the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>, Europe.<br />
Gain great insight into <strong>Retail</strong> buying disciplines working closely with the merchants and be an integral member of<br />
the small, dedicated team as we expand our business in theUK and bring stores to continental Europe. Work closely<br />
and support the merchants with initiatives, promotional planning, data entry and analysis. The position reports to the<br />
Director of Merchandising for European <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Position Description<br />
Act as an extension of the greater <strong>Retail</strong> Merchandising team, co-ordinating day-to-day project management and<br />
communicating future promotions.<br />
Analyse quarterly financial data on Vendors and accessories categories.<br />
Assist with store-opening events and co-ordination of merchandising deliverables.<br />
Coordinate the Back to School promotion for 2008<br />
General administrative duties to assist day to day.<br />
Gain insight into <strong>Retail</strong> buying disciplines working closely with the merchants<br />
Requirements<br />
Excellent organisational skills<br />
Highly detail-oriented<br />
Ability to track projects through various stages of review and evaluation<br />
Able to work independently and part of of a team<br />
Ability to work with ambiguity<br />
Store experience is integral<br />
Excellent verbal and written communication skills<br />
Strong data analysis skills, with Excel proficiency<br />
Additional Information<br />
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Internal candidates must obtain manager approval prior to applying for this opportunity.<br />
Normal recruiting policies apply.<br />
Internal candidates will receive their standard store salary and will return to their store after this temporary<br />
opportunity.<br />
Position will last for approximately three months, terminating on 26th September, 2008.<br />
Relocation assistance or coverage for expenses not available.<br />
<strong>Retail</strong> Network A/V Engineer / Santa Clara Valley<br />
This position will be responsible for the delivery and operations of WAN, LAN and wireless data network services<br />
for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership, collaboration, and<br />
communication skills working with various business units, IS&T organizations, <strong>Retail</strong> Development and Operations,<br />
external vendors, service providers and global peer providers to deliver, support and maintain the networking<br />
infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store networks, tune wireless<br />
networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>. The ideal candidate will<br />
take a lead role in the development and implementation of standards based systems, architecture and operational<br />
processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this position will be part of an<br />
on-call rotation with pager duty required<br />
Job description This position will be responsible for the delivery and operations of WAN, LAN and wireless data<br />
network services for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership,<br />
collaboration, and communication skills working with various business units, IS&T organizations, <strong>Retail</strong><br />
Development and Operations, external vendors, service providers and global peer providers to deliver, support and<br />
maintain the networking infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store<br />
networks, tune wireless networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>.<br />
The ideal candidate will take a lead role in the development and implementation of standards based systems,<br />
architecture and operational processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this<br />
position will be part of an on-call rotation with pager duty required.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
Work Performed:<br />
• Manage a wide range of network devices such as firewalls, routers, wireless devices, DNS/DHCP servers, switches<br />
and network monitoring devices.<br />
• Provide day to day support for <strong>Apple</strong> <strong>Retail</strong> stores from a combination of work tickets, email, network changes,<br />
onsite meetings with store managers and project reviews.<br />
• Effectively communicates relevant project information to the global retail network team, coordinates vendors and<br />
suppliers to meet timelines.<br />
• Ability to make timely and effective decisions that are based on sound judgment and business rationale.<br />
• Participate in an on-call (7x24) support rotation with other members of the Global Networking group.<br />
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• Develop written procedures, engineering drawings, and other technical documentation.<br />
• Influence the development of networking standards to meet the business requirements.<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
<strong>Retail</strong> Network Field Support Engineer / Santa Clara Valley<br />
<strong>Retail</strong> Network Field Support Engineer<br />
•Lead engineer for all stores in the assigned region, which may include on site support.<br />
•Vendor management includes providing direction for scope of work and planning in the installation of new<br />
hardware, systems, and firmware for networking equipment.<br />
•Trouble ticket support for the assigned region stores and secondary support to other regions.<br />
•Documents network problems and resolution for future reference.<br />
•Monitors system performance and provides detailed reporting to management.<br />
•Perform troubleshooting analysis of network devices.<br />
•On call pager rotation includes a 24x7 responsibility the frequency varies by number of staffed engineers.<br />
•Requires a thorough knowledge of networking essentials.<br />
•Strong analytical and communication abilities needed.<br />
•Certifications: CCNA, CCNP desirable<br />
•Education: Bachelor’s Degree in Computer Science, Information Technology or similar.<br />
•Systems: Juniper, Cisco Systems, BlueCat, Avocent, Linux, MacOS, VMWare<br />
•Networking: L2/L3 Switches, Routers, CAT5/Fiber, Data Racks, Firewalls, LAN, WAN, TCP/IP, DHCP, DNS,<br />
UDP, VoIP, QoS, BGP, OSPF, MPLS<br />
<strong>Retail</strong> Producer , Events and Programs / Santa Clara Valley<br />
The <strong>Retail</strong> Producer role within <strong>Apple</strong>’s Graphic Design group provides leadership for the creative development and<br />
implementation of marketing materials supporting retail programs and events materials produced by the Graphic<br />
Design Group. This includes, but is not limited to; in-store graphics, collateral, point of purchase promotion, and<br />
product signage for the <strong>Apple</strong> Store. As well, unique deliverables may be developed to support Flagship stores.<br />
Position is responsible for overseeing creative development of materials from inception to completion, including<br />
helping the creative team understand the objectives, target, messages, and desire outcome. Requires a strong ability<br />
to facilitate the development of marketing messages and ensure they are appropriately reflected within the<br />
communications.<br />
The position works cross-functionally with <strong>Apple</strong>’s <strong>Retail</strong> Marketing group to create solid communications plans and<br />
ensure creative objectives are well defined and appropriately executed to achieve desired results. The position<br />
oversees projects and ensures they are produced on strategy, on time and within budget. Day to day responsibilities<br />
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include maintaining all work flow, presentations, approval processes, schedules and budget management procedures<br />
to create a smooth workflow for the cross-functional teams involved. The position works closely with other teams<br />
within the Graphic Design group, including Creative, Production, and Studio to produce all deliverables.<br />
The ideal candidate must have prior marketing communications experience (preferably in a retail environment)<br />
excellent communication skills, demonstrated project and budget management skills as well as a solid understanding<br />
of the creative development process. Strong leadership abilities are required, as this position informally leads crossfunctional<br />
teams and requires marketing communication expertise at both a strategic and executional level. Limited<br />
working knowledge of the pre-press and print production process also beneficial.<br />
Requires BA/BS+ 6-7 years marketing communications experience or advanced degree+ 4-5 yrs experience. Ideal<br />
candidate will have previous retail marketing experience, and account management or project management<br />
experience at a design firm, ad agency, or in-house marketing communications or creative services department.<br />
<strong>Retail</strong> Producer (Signs & Collateral) / Santa Clara Valley, California<br />
<strong>Retail</strong> Producer (Signs & Collateral), Graphic Design Department<br />
The <strong>Retail</strong> Producer role within <strong>Apple</strong>’s Graphic Design group provides leadership for the creative development and<br />
implementation of marketing materials specifically for the <strong>Apple</strong> <strong>Retail</strong> stores produced by the Graphic Design<br />
Group. This includes, but is not limited to; collateral pieces, point of purchase promotions, and product signage for<br />
the <strong>Apple</strong> Store. As well, unique deliverables may be developed to support Flagship stores.<br />
Position is responsible for overseeing creative development of materials from inception to completion, including<br />
helping the creative team understand the objectives, target, messages, and desired outcome. Requires a strong ability<br />
to facilitate the development of marketing messages and ensure they are appropriately reflected within the<br />
communications for all store layouts.<br />
The position works cross-functionally with <strong>Apple</strong>’s <strong>Retail</strong> Marketing group to create solid communications plans and<br />
ensure creative objectives are well defined and appropriately executed to achieve desired results. The position<br />
oversees projects and ensures they are produced on strategy, on time and within budget. Day to day responsibilities<br />
include maintaining all work flow, presentations, approval processes, schedules and budget management procedures<br />
to create a smooth workflow for the cross-functional teams involved. The position works closely with other teams<br />
within the Graphic Design group, including Creative, Production, and Studio to produce all deliverables.<br />
The ideal candidate must have prior marketing communications experience (preferably in a retail environment)<br />
excellent communication skills, demonstrated project and budget management skills as well as a solid understanding<br />
of the creative development process. Strong leadership abilities are required, as this position informally leads crossfunctional<br />
teams and requires marketing communication expertise at both a strategic and executional level. Limited<br />
working knowledge of the pre-press and print production process also beneficial. Architectural or 3-D experience a<br />
plus.<br />
Requires BA/BS+ 8-10 years marketing communications experience or advanced degree+ 6-7 yrs experience. Ideal<br />
candidate will have previous retail marketing experience, and account management or project management<br />
experience at a design firm, ad agency, or in-house marketing communications or creative services department.<br />
<strong>Retail</strong> Producer, MarComs / London, UK<br />
The Producer position assists the Lead <strong>Retail</strong> Producer in implementing the production of marketing materials across<br />
required languages specifically for the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in Europe designed by the Marketing Communications<br />
Group in Cupertino, California. This includes, but is not limited to; collateral pieces, program specific collateral,<br />
point of purchase promotions, and product signage for the <strong>Apple</strong> Store. Unique, market-specific deliverables may<br />
also be developed to support stores in Europe specifically, or only Flagship stores.<br />
Position is responsible for contributing to creative development with market-specific information when asked, which<br />
may include helping the creative team understand the objectives, target, messages, and desired outcome. Requires an<br />
understanding of the market to ensure that messages are appropriately reflected within the communications for all<br />
store layouts. Also requires an understanding of print production, strong negotiation skills and vendor management<br />
skills – as this position will help manage vendor relationships and some print production for European stores.<br />
The position works cross-functionally with <strong>Apple</strong>’s <strong>Retail</strong> Marketing group (especially the <strong>Retail</strong> Marketing<br />
European team based in London) to create solid communications plans and ensure creative objectives are well<br />
defined and appropriately executed to achieve desired results. The position oversees mainly projects that are<br />
developed in Cupertino, and then need to be localized for European markets -- on time and within budget. Day to day<br />
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responsibilities include translation, localization, maintaining all work flow, approval processes, schedules, budget<br />
management, color matching, Litho printers, Digital printers, and fulfillment warehouse procedures to create a<br />
smooth workflow for the projects. The position works closely with other teams within the Marketing group,<br />
including Cupertino-based Producers, Production, and Studio to produce all deliverables. This position will also<br />
partner with <strong>Apple</strong>’s <strong>Retail</strong> Merchandising teams in Europe to understand store layouts and unique marketing<br />
challenges.<br />
The ideal candidate must have prior marketing communications experience, excellent communication skills,<br />
demonstrated project and budget management skills as well as a solid understanding of the creative development and<br />
the print production processes.<br />
Requires BA/BS+ 3-5 years marketing communications. Ideal candidate will have previous retail marketing<br />
experience, and account management or project management experience at a design firm, ad agency, or in-house<br />
marketing communications or creative services department.<br />
<strong>Retail</strong> Product Life Cycle Manager / Sacramento, Calif.<br />
The person in this position is primarily responsible for driving operational activities across multiple organizations<br />
and geographic regions to manage products in the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> from a life cycle perspective.<br />
Key responsibilities:<br />
Integration with the <strong>Retail</strong> Merchandising team, Global Supply Management (GSM) team and Product Marketing to<br />
understand product roadmaps as they relate to retail offerings and to understand their impact to the existing product<br />
assortment in order to effectively coordinate product transitions.<br />
Integration with planning and procurement teams to coordinate timing of new product arrivals in the <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong> to meet merchandising requirements.<br />
Managing the systematic setup of items to be sold in the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This person is accountable for data<br />
accuracy of all products in the retail assortment.<br />
Integration with the <strong>Retail</strong> Fulfillment team to help manage replenishment parameters for new products and for<br />
current products based on upcoming changes or additions to the retail assortment.<br />
Work with GSM and the <strong>Retail</strong> and On-Line Merchandising teams to help identify opportunities to increase sales on<br />
products in the assortment by pricing adjustments, quarterly clearance sales, etc.<br />
Integration with GSM and external vendors to drive the decision making process regarding disposition of transitioned<br />
products. Work closely with these teams and others within <strong>Apple</strong> to execute the most cost-effective solutions.<br />
Key Skills Required:<br />
Ability to flourish in a complex, sometimes ambiguous setting. The person in this role must be not only a self-starter<br />
but a facilitator to help other partners manage or change their business and processes to support evolving goals and<br />
initiatives in the <strong>Apple</strong> <strong>Retail</strong> world.<br />
Strategic vision: The person in this role must be able to anticipate future consequences and trends and effectively<br />
illustrate this vision to others to drive solid decision making.<br />
Negotiation skills: Ability to resolve differences between groups and, in some cases, doing so remotely.<br />
Problem solving: Ability to find common ground with a variety of people and organizations to quickly develop<br />
mutually acceptable solutions.<br />
Effective communication in a variety of settings and styles.<br />
Solid judgment and decision making skills. Need ability to analyze problems from an overall perspective and drive<br />
decisions which are in the best interest of <strong>Apple</strong>.<br />
Ability to develop tools and processes to support new initiatives and which allow for remote management. The<br />
person in this role will set direction and define process where none may have previously existed, particularly as the<br />
<strong>Apple</strong> <strong>Retail</strong> stores expand internationally.<br />
Product knowledge in the Macintosh marketplace.<br />
Knowledge of <strong>Apple</strong> business systems such as SAP, PLC.<br />
Misc:<br />
International travel will be required.<br />
Supply chain management experience helpful.<br />
Understanding of purchasing processes helpful.<br />
Knowledge of <strong>Apple</strong> systems such as SAP, PLC helpful.<br />
Normally requires Bachelors degree with 4-6 years of operations experience or equivalent.<br />
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<strong>Retail</strong> Product Planner / Bunnik BV, Netherlands<br />
Primary responsibility is the planning and fulfillment of product to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using reporting tools and measurements. Supports store<br />
needs and issue resolution through the Product Fulfillment support line. Works cross functionally with RFL team to<br />
achieve shared objectives. Works cross functionally with other <strong>Apple</strong> groups to insure fulfillment of product demand.<br />
Minimum 3 - 5 years product planning experience<br />
Prior retail store planning experience preferred<br />
<strong>Retail</strong> Project Manager, Creative <strong>Services</strong> / Santa Clara Valley<br />
The <strong>Retail</strong> Service Project Mgr will be an integral part of the growth of <strong>Apple</strong>’s retail Creative strategy. This person<br />
will coordinate with the efforts of the Creative initiative as well as retail finance in planning and analyzing capacities<br />
for the store’s creative services business. This person will interface with these teams to enhance our strategies and<br />
tactical objectives.<br />
The Candidate will demonstrate the ability and willingness to:<br />
• Synthesize multiple information sources into relevant information<br />
• Work with Customer Loyalty and Finance on operational and procedural issues<br />
• Represent and support <strong>Retail</strong>’s creative business strategy<br />
• Articulate positions and hypotheses<br />
• Think creatively to find solutions<br />
• Demonstrate technical aptitude with regard to data mining and analysis<br />
• Communicate with stores supporting initiatives and areas of focus<br />
• Be detail and solution oriented<br />
Candidates should have an in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s creative service business strategy and<br />
components, experience with data analysis, and basic financial and operational experience.<br />
Reports to: Director <strong>Retail</strong> Genius Bars & Creative <strong>Services</strong><br />
High School Diploma<br />
Undergraduate Degree or Business Equivalent<br />
<strong>Retail</strong> Publishing Manager / Santa Clara Valley<br />
The <strong>Retail</strong> Publishing Manager is a key role within the <strong>Retail</strong> Publishing team, responsible for global operations<br />
related to the coordination, publishing and the implementation of content publishing and image processing for<br />
content across 12 countries and multiple languages. This position requires the ability to lead a team producing and<br />
publish high-quality, accurate content across multiple systems under short deadlines. You will be overseeing the<br />
team’s day-to-day operations and serving as a liaison to internal teams and external partners. The right candidate<br />
should have experience working with commercial content management tools, outsourcing content conversion.<br />
This person will work with internal teams to:<br />
- Define and ensure adherence to publishing procedures and production standards.<br />
- Monitor workflows and publishing volumes.<br />
- Create and monitor schedules to ensure timely and quality program execution.<br />
- Analyze existing processes and makes recommendations for improvement and growth.<br />
- Ensure quality assurance processes, tools, and practices are implemented to meet service objectives and<br />
efficiencies.<br />
- Create reports and documentation related to publishing operations. Applicants must have proven experience<br />
directing high-volume <strong>Web</strong> publishing and programs, as well as experience managing client relationships.<br />
Experience/Qualifications/Requirements:<br />
- Minimum 5 years’ professional experience, with majority in Interactive production and publishing.<br />
- Minimum 3 years’ management experience.<br />
- An understanding of information design and presentation.<br />
- Proven experience supporting global web production operations.<br />
- Knowledge of web development processes, parameters, platforms with an emphasis on <strong>Apple</strong> technologies (Safari,<br />
iPhone, iPad, QuickTIme).<br />
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- Working knowledge of HTML, XML, JSP, enterprise content management systems.<br />
- Excellent communication and interpersonal skills.<br />
- Experience collaborating on and documenting process and standards.<br />
- Ability to work collaboratively with clients, project managers, and technology.<br />
- Ability to be attentive and responsive to client concerns.<br />
- Must be exceptionally flexible, well-organized and detail-oriented.<br />
- Must be able to work in fast-paced, high-volume production environment.<br />
- Strong problem solving and analytical skills.<br />
- Proven supervisory and talent development skills.<br />
- Ability to prioritize and multi-task within time and technical constraints while meeting deadlines.<br />
- Ability to establish effective collaborative working relationships across different functional areas.<br />
- Past experience with leading global externally-facing web technologies and innovations, web-based projects<br />
spanning multiple languages and locales, time zones, and cultures.<br />
- Past experience with CMS development, particularly around driving improvements, requirements gathering and<br />
selection process for influencing a strong plus.<br />
- Excellent command of modern Content Management Systems requirements, such as Fatwire, integration with<br />
translation management and workflow tools, content syndication and sharing.<br />
- Identify and adopt consistent global measurements in order to monitor all processes and performances.<br />
Education:<br />
BS/BA, Master’s degree preferred.<br />
<strong>Retail</strong> Recruiter / Santa Clara Valley<br />
Purpose of Role<br />
The overall objective of the role is to deliver an unparalleled candidate recruitment process for <strong>Apple</strong> <strong>Retail</strong>,<br />
recruiting for all levels of <strong>Apple</strong>’s retail stores.<br />
The <strong>Retail</strong> Talent Acquisition Team at <strong>Apple</strong> is a regionalized staffing function reporting into Corporate Recruiting,<br />
with strong ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key<br />
business partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores,<br />
previous recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the<br />
teams that drive retail store sales, therefore a strong commitment to innovation and technology is important. Must<br />
have demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
acquisition of great talent.<br />
Primary objectives<br />
• Serve as Regional Recruiter for <strong>Apple</strong> <strong>Retail</strong><br />
o New Store Openings:<br />
• New Store openings according to schedule<br />
• Planning and execution with Staffing team and assigned Hiring managers<br />
• Source, interview and present candidates for all positions in the store.<br />
o Open Store Service:<br />
• Regular store communication/training on recruitment<br />
• Store Visits as business requires<br />
• Deliver world-class customer service to the Store and People Managers<br />
• Deliver candidates for backfills for all positions as required by the stores.<br />
• Plan regular hiring events within markets with People Leaders.<br />
Key Responsibilities & Tasks<br />
Develop and implement the Education Recruitment<br />
Partner with Regional Recruiters and People Leaders on educational strategy and initiatives.<br />
Recruit for new stores according to team calendar.<br />
Proven ability to manage people and process, (both local and remote), and make independent, business-focused<br />
decisions.<br />
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Review recruiting best practices for continuous improvement.<br />
Possess strong training abilities to educate and empower store management to source, recruit and maintain the best<br />
teams in retail.<br />
Must have a thorough understanding of the retail talent market in order to support <strong>Apple</strong>’s talent acquisition strategy.<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Ability to build a network of candidates and leverage resources<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets simultaneously, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Demonstrated ability to build relationships and leverage resources with corporate partners and store leadership teams.<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others.<br />
Strong and effective communication skills.<br />
Effective negotiation skills.<br />
Ability to operate at both a strategic and tactical level.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
<strong>Retail</strong> Recruiter, Australia / Sydney, Australia<br />
The <strong>Retail</strong> Talent Acquisition Team at <strong>Apple</strong> is a regionalized staffing function reporting into Corporate Recruiting,<br />
with strong ties to specific retail business partners. Relationship skills – with candidates, hiring managers and key<br />
business partners – are vital. As this position supports the critical initiatives of our “More than a Store” retail stores,<br />
previous recruiting experience in a high-end specialty or big-box retailing organization is essential. We build the<br />
teams that drive retail store sales, therefore a strong commitment to innovation and technology is important. Must<br />
have demonstrated strong commitment to one’s business, with a history of driving better business results through the<br />
acquisition of great talent.<br />
Responsibilities<br />
Place the right person in the right position at the right time. To do that, the recruiter must:<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Have a well-developed network of candidates and external resources (ie: recruiters, head-hunters, senior leadership in<br />
retail organizations, etc.) as well as the skills to build a network quickly and comprehensively. Proven ability to<br />
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identify and motivate external candidates through cold-calling.<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets at one time, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Have experience in the retail-staffing field, coupled with an innate ability to identify trends in retailing.<br />
Build and maintain positive on-going relationships with internal and external candidates for future opportunities.<br />
Build solid relationships & have understanding of all aspects of the corporate retail team.<br />
Have ability to manage people and process remotely and make independent, business-focused decisions.<br />
Possess strong training abilities to educate and empower retail management to source, recruit and maintain the best<br />
store teams in retail.<br />
Support companies strategic direction through understanding of the retail talent market (e.g., where to find particular<br />
skills, salary expectations of those with those skills, etc.)<br />
Track key performance metrics.<br />
Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others, especially intuiting the sense of a group.<br />
Proven negotiation skills.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Skills:<br />
Bachelor’s degree or equivalent experience<br />
7-9 years of focused recruiting/and or HR in a high-end retailing environment. Previous experience in retail store<br />
leadership can be substituted for some recruiting background.<br />
This position will based in Australia.<br />
<strong>Retail</strong> Recruiter, Beijing <strong>Retail</strong> / Beijing<br />
As a key member of the <strong>Retail</strong> Recruiting team, your primary focus will be researching, sourcing and recruiting for<br />
both leadership and high volume positions in the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> --General Manager, Store Manager, Sr<br />
Assistant Store Manager, Mac Genius, Mac Specialist, Creatives, Inventory Control Specialists etc. You will also be<br />
responsible for recruiting for any Corporate <strong>Retail</strong> positions. You will also provide program and administrative<br />
support for our recruitment systems and resource tools.<br />
Key Responsibilities & Tasks<br />
In this role you will partner with <strong>Retail</strong> Recruiting, Store Management, Corporate Hiring Managers, and <strong>Retail</strong> HR to<br />
recruit for new store openings and backfills for existing stores, with a primary focus on all positions in the stores.<br />
You will orchestrate recruiting seminars and events, do initial telephone prescreens and testing and one on one<br />
interviews etc. and drive the overall recruiting process. You will be asked to:<br />
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• Administrative Jobs •<br />
*Deliver a qualified candidate pool according to the specified timeline. Timelines are often compressed and require<br />
strong organizational skills.<br />
*Provide initial candidate sourcing, including job board search, application review, cold calling, networking and<br />
education research.<br />
*Constant focus on building pipeline through networking in larger markets, as well as future markets.<br />
*Support companies strategic direction through understanding of the retail & technology talent markets, driving<br />
staffing initiatives, including diversity and university relations.<br />
Required Skills & Knowledge<br />
Knowledge<br />
Must have demonstrated a strong commitment to supporting the business partners, with a history of driving better<br />
business results through the acquisition of great talent.<br />
* 5-7 years of focused recruiting/and or HR preferably in a fast paced and high-end retailing environment. Previous<br />
experience hiring in a retail store leadership role will be an advantage. Bachelor’s degree or equivalent experience.<br />
*Have strong understanding of the complete recruiting function, including: researching, sourcing, networking,<br />
behavioral based interviewing and negotiating and closing offers. A good understanding of compensation and<br />
employment strategies and guidelines are essential as well.<br />
The Recruiting team at <strong>Apple</strong> <strong>Retail</strong> is a regionalized staffing function reporting into Corporate Staffing in<br />
Cupertino, CA, with strong ties to specific retail business partners. Proven strong relationship skills with candidates,<br />
hiring managers and key business partners is absolutely vital.<br />
*Relates well to a diversity of people both internally and externally to the organization.<br />
*Possess exceptional organizational and multitasking skills to manage new and existing needs in multiple markets at<br />
one time, with frequently changing deliverable dates.<br />
*Ability to maintain flexibility to deal with ambiguity and prioritize the evolving needs of the retail business<br />
environment. Ability to quickly react and change direction based upon limited and confidential information. <br />
*Possess strong training abilities to educate and empower retail management to source, recruit and maintain the best<br />
store teams in retail.<br />
* This position may also be asked support our Recruiting efforts in other countries in the AsiaPac region, cultural<br />
agility is a must, and mulit-lingual ability is a plus ... not a requirement.<br />
Qualities:<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others, especially intuiting the sense of a group. <br />
<strong>Retail</strong> Recruiting Coordinator, UK / London<br />
The UK Recruiting Coordinator will provide administrative support to the <strong>Retail</strong> Recruiting team in our UK office<br />
and report to the Management Recruiter in London. This will include frequent interaction and coordination with<br />
Training, Store Operations and Communication, Human Resources and other corporate partners. There will be a<br />
heavy emphasis on use of our staffing systems (Merlin, Virtual Edge) and a consistent adherence to our procedures<br />
and processes. Consistency is critical. Attention to detail and a professional, positive customer service orientation<br />
will be essential to the success in this role.<br />
Key responsibilities & tasks<br />
Administrative support for all recruiting activity for the UK Recruiting team<br />
Merlin and VE administration,<br />
Right to Work Documentation and References<br />
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Scheduling interviews for Recruiters<br />
Coordinating Hiring Seminars & Events<br />
Coordinating Scheduling for Training & Travel<br />
Liaising with European Corporate <strong>Retail</strong> Team.<br />
Administering Job Board Postings<br />
Required skills & knowledge<br />
Knowledge<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Prior experience with recruiting or HR systems via internet sources a plus.<br />
Knowledge of internal <strong>Apple</strong> systems, including Merlin, Meeting Maker, eApproval, etc.<br />
Experience on Microsoft Office with strong knowledge of Excel, Word and PowerPoint<br />
Skills<br />
Ability to multitask, prioritize, execute, and complete tasks in a timely manner is essential.<br />
Strong customer service orientation.<br />
Building strong partnerships with US coordinators to deliver consistent support.<br />
Excellent communication skills (both verbal and written) with rigid attention to detail.<br />
Must be a self starter who is comfortable working independently.<br />
Excellent analytical, organizational and problem solving skills.<br />
Knowledge of a European Language would be beneficial but not essential.<br />
May need to travel extensively to hiring events/store visits.<br />
<strong>Retail</strong> Recruiting Manager / London<br />
The overall objective of the role is to lead and inspire the UK retail recruitment team, to ensure that an exceptional<br />
experience is delivered to both the candidate and hiring manager.<br />
Key Responsibilities & Tasks<br />
Lead the retail recruitment team to “Place the right person in the right position at the right time.” To do that, the<br />
Recruitment Manager must thrive in a fast paced, dynamic environment, be dedicated to “attracting and selecting the<br />
best talent,” and be committed to developing an all star team.<br />
Proven ability to manage people and process, (both local and remote), and make independent, business-focused<br />
decisions.<br />
Review recruiting best practices for continuous improvement.<br />
Possess strong training abilities to educate and empower store management to source, recruit and maintain the best<br />
teams in retail.<br />
Must have a thorough understanding of the retail talent market in order to support <strong>Apple</strong>’s talent acquisition strategy.<br />
Build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including<br />
candidates, hiring managers and business partners.<br />
Ability to build network of candidates and leverage resources<br />
Have strong understanding of the complete recruiting function, including: research, sourcing, networking, behavior<br />
based interviewing and closing.<br />
Possess exceptional organizational skills to manage new and existing needs in multiple markets simultaneously, with<br />
frequently changing deliverable dates.<br />
Maintain flexibility to deal with ambiguity and the evolving needs of the retail business environment. Ability to<br />
quickly react and change direction based upon limited and confidential information.<br />
Demonstrated ability to build relationships and leverage resources with corporate partners and store leadership teams.<br />
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Track key performance metrics.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Help drive Staffing initiatives, including diversity and university relations.<br />
Qualities:<br />
Ability to inspire and motivate and lead a team.<br />
Relates well to all kinds of people inside and outside the organization.<br />
Skilled at understanding others.<br />
Strong and effective communication skills.<br />
Effective negotiation skills.<br />
Ability to operate at both a strategic and tactical level.<br />
Ability to develop improved processes to ensure consistency, timeliness, and fiscal responsibility.<br />
Adept at learning new technologies quickly.<br />
Strong commitment to customer service.<br />
Skills<br />
Experienced in leading complex teams<br />
Has successfully managed people remotely<br />
<strong>Retail</strong> Reporting and Systems Expert / Santa Clara Valley<br />
Be a key contributor to <strong>Apple</strong> <strong>Retail</strong>’s analytics efforts! As a <strong>Retail</strong> Reporting and Systems Expert, you will play an<br />
integral role in the development and execution of customer and operational analytics efforts for <strong>Apple</strong> <strong>Retail</strong>, one of<br />
the fastest growing retailers in the world.<br />
Key responsibilities include<br />
• Design and implement performance measurements and reporting that drives customer, marketing, and operating<br />
processes and strategies across <strong>Apple</strong> <strong>Retail</strong>.<br />
• Work with cross-functional partners (such as other <strong>Apple</strong> analytics organizations and IS&T) to ensure on-time,<br />
accurate deliverables.<br />
• Perform all aspects of reporting (i.e. data acquisition, data management, programming, documentation, and<br />
presentation of results).<br />
• Lead retail customer and transactional data capture and quality initiatives with the objective of building a worldclass<br />
analytic and reporting environment.<br />
• Develop reporting and analytic tools to improve team efficiency and productivity.<br />
• Develop a deep understanding of retail customer behaviors and drivers of customer engagement / loyalty.<br />
• Perform ad hoc <strong>Apple</strong> <strong>Retail</strong> analyses and reports.<br />
Requirements<br />
• Experience with data access / preparation (SQL, Oracle, Teradata, Excel).<br />
• Moderate-level proficiency with statistical tools (SAS) and methods required.<br />
• Experience with reporting environments such as Business Objects highly desired.<br />
• Experience working with large retail customer and transactional databases highly desired.<br />
• Excellent communication and problem-solving skills.<br />
• Highly organized and ability to multitask and work in deadline-driven environment.<br />
• Cross-platform (Windows, Mac OS, and UNIX) experience preferred.<br />
Education<br />
• BA/BS degree required (MA/MS desired) in statistics, operations research, social sciences, econometrics, physical<br />
sciences or related field<br />
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Work experience<br />
• 2+ years relevant experience in direct, database marketing or operational analytics organizations<br />
• Experience in implementing customer data capture and quality programs desired<br />
<strong>Retail</strong> RMA Specialist / Sacramento, Calif.<br />
Responsible for providing operations support for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> via proactive management through extensive<br />
telephone and e-mail support. The position requires daily detailed review and authorization of products being<br />
returned from the stores to the distributions centers. Resolves problems such as misshipments or carrier loss,<br />
including management of in-transit inventory that is aging between the stores and the distribution centers. Works<br />
independently to be proactive, innovative and creative in problem resolution and prevention. Demonstrates<br />
confidence and poise when dealing with <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and management. Excellent verbal, written and<br />
presentation skills necessary.<br />
Resolves store’s moderately complex technical and non-technical operations, service and support problems. Makes<br />
judgment calls on customer issues with little or no guidance. Escalates issues outside of the department when the<br />
assistance of other organizations is required to resolve issues. Follows up on the issues until closed.<br />
Authorizes the disbursement of goods and services within established guidelines.<br />
Recommends processes to streamline department operations. Works on projects involving difficult customer issues<br />
and department improvements. Identifies emerging issues and anticipates future problems.<br />
Manages In-Transit RMA inventory.<br />
Daily management of transaction execution that has a direct impact on the store’s P&L. This includes creating<br />
RMAs, processing scrap and issuing credit and debit bars.<br />
The individual must have the ability to quantify information in a manageable format and a good understanding of<br />
Excel navigation and presentation.<br />
Assist in managing key critical metrics that will be utilized weekly, monthly and quarterly in the evaluation of<br />
business conditions and out of bound conditions.<br />
This position is required to maintain a high level of detail, be analytical and be good at working with numbers.<br />
This position will also be required to assist in other areas of the department during blackout periods for RMAs and<br />
when business requires.<br />
This position will occasionally require weekend and off-hours support to meet <strong>Apple</strong>’s business needs.<br />
Requirements:<br />
Strong written and verbal communication skills. Must be a people person.<br />
Be process oriented.<br />
A solid understanding of Inventory Control Processes or the willingness to learn all processes related to shipping,<br />
receiving, cycle counts and RMA processing.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position.<br />
APICS certification a plus.<br />
BS/BA and 3-5 years experience or MS/MA and 1-2 years experience or equivalent experience and career path.<br />
<strong>Retail</strong> Service Analyst / Santa Clara Valley<br />
The <strong>Retail</strong> Service Analyst will be an integral part of the growth of <strong>Apple</strong>’s retail Creative strategy. This person will<br />
coordinate with the efforts of the Creative initiave as well as retail finance in planning and analyzing capacities for<br />
the store’s creative services business. This person will interface with these teams to enhance our strategies and<br />
tactical objectives.<br />
The Candidate will demonstrate the ability and willingness to:<br />
• Synthesize multiple information sources into relevant information<br />
• Work with Customer Loyalty and Finance on operational and procedural issues<br />
• Represent and support retail’s creative business strategy<br />
• Articulate positions and hypotheses<br />
• Think creatively to find solutions<br />
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• Administrative Jobs •<br />
• Demonstrate technical aptitude with regard to data mining and analysis<br />
• Communicate with stores supporting initiatives and areas of focus<br />
• Be detail and solution oriented<br />
Candidates should have an in depth understanding of the <strong>Apple</strong> <strong>Retail</strong> Store’s creative service business strategy and<br />
components, experience with data analysis, and basic financial and operational experience.<br />
Reports to: Director <strong>Retail</strong> Genius Bars & Creative <strong>Services</strong><br />
Based in: Cupertino, CA<br />
High School Diploma<br />
Undergraduate Degree or Business Equivalent<br />
<strong>Retail</strong> Service Planner / Santa Clara Valley, California<br />
Primary responsibility is the planning and fulfillment of service parts to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and order cycle time. Provides highest<br />
level of customer service and responsiveness to store requests. Works cross functionally with RFL and WW Service<br />
teams and other key internal partners to insure fulfillment of service part demand.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
Manages SAP replenishment system to insure accurate service part replenishment by SKU.<br />
Sets and maintains Replenishment parameters by service part for multiple storefront locations.<br />
Review and validate weekly Replenishment results.<br />
Manages and maintains Replenishment exceptions on a weekly basis. Adjust replenishment parameters by article as<br />
needed.<br />
Manages in stock exceptions on a daily basis; react as needed to insure service part fulfillment to storefront.<br />
Researches and expedites orders when appropriate.<br />
Manages inventory levels during service part transitions to minimize end of life exposure. Insures timely delivery of<br />
new service part introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes strategic part replenishment and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to meet replenishment goals.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
Manages Open Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize service part fulfillment. (i.e<br />
PD3 reporting, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail service part<br />
demand.<br />
Provides weekly management reporting to track key metrics to goal.<br />
Drives cross-functional improvement on metrics to goal.<br />
Identifies and drives process and system improvements.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, and space<br />
management issues).<br />
Provides staffing coverage and on-call availability as needed for Service Part Fulfillment<br />
Completes timely response to inbound Store Email service part requests; completes appropriate research into service<br />
part replenishment issues.<br />
Other requirements<br />
Works cross functionally with other support groups (i.e. OEM, Service part Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
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Adheres to all established policies and procedures.<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Requires BA/BS degree plus 8-10 years experience in service parts planning and inventory management processes<br />
Must be able to operate independently within the complex business environment<br />
Proven ability to manage to deadlines and meet performance targets<br />
Excellent communication skills<br />
Excellent leadership skills<br />
Proficient knowledge of computer product lifecycles<br />
Literacy with SAP and MS Office, with expertise in Excel<br />
<strong>Retail</strong> Service Systems Program Manager / Santa Clara Valley<br />
Summary<br />
As a part of the Worldwide <strong>Apple</strong>Care RFL organization, the <strong>Retail</strong> Systems Program Manager is responsible for<br />
management of system development, implementation and sustainment for <strong>Apple</strong> <strong>Retail</strong> service systems. The <strong>Retail</strong><br />
Systems PM is ultimately responsible for ensuring delivery of world-class service systems for our global chain of<br />
<strong>Retail</strong> stores providing the best service experience possible for our internal and external customers.<br />
The candidate will demonstrate the ability and willingness to:<br />
Identify, develop and document requirements and associated project documentation<br />
Understand and master the technical inner-workings of multiple inter-related systems, including repair, point of sale<br />
and inventory control systems<br />
Develop deep understanding of how the <strong>Retail</strong> Service Systems are utilized by our customers in their day-to-day<br />
management of service operations<br />
Collaborate with business partners and key stakeholders to establish requirements and implement projects<br />
Negotiate agreements with multiple dependent stakeholders<br />
Oversee all aspects of projects, including business requirements documentation, requirements gap analysis, design<br />
reviews, scope reviews, testing, training, communications and implementation<br />
Ability to investigate, understand and coordinate troubleshooting of complex systems issues<br />
Develop and manage project plans, timelines and tasks<br />
Effectively manage multiple projects and programs at once<br />
Influence decisions and facilitate change management through collaboration and leadership<br />
Act as a liaison between the business and technology groups to ensure business requirements are met leveraging<br />
technological solutions<br />
Build partnerships with many extended teams across <strong>Apple</strong>, including hardware engineering, software engineering,<br />
IS&T, quality, operations, planning, fulfillment and logistics, retail and training teams<br />
The ideal candidate is one who is effective at working independently as part of larger, cross-functional teams with<br />
little formal guidance, and at a minimum possesses these qualities and skills:<br />
Thinks of the customer experience first, then aligns technology as an enabler<br />
Desire to take the initiative to investigate and resolve complex operational and support issues<br />
Proven ability to understand technical aspects of complex, inter-related systems<br />
Makes a habit of using data and analysis to make decisions and influence others<br />
Flexibility to handle directional changes and proficient at managing multiple projects at once<br />
Performs well in a high-pressure, fast paced and sometimes ambiguous environment<br />
Dedication to the delivery of consistent and unparalleled customer service both internally and externally<br />
Ability to develop relationships quickly and work well with large extended teams<br />
Exceptional soft skills<br />
Strong analytical and problem solving skills; must be able to analyze issues including large data sets to determine<br />
root causes and recommend solutions<br />
Excellent self-starter who possesses exceptional time management skills and has great attention to detail<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest processes, procedures, and technology.<br />
Strong project management skills, including ability to establish project plans, track open issues, communicate project<br />
updates and manage project deadlines independently<br />
Experience:<br />
A minimum of three years of corporate-level project management experience<br />
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A proven track record of successfully leading multiple concurrent projects of medium (4-8 months) and large (8-12<br />
months) scope<br />
PMI Certification highly desirable<br />
<strong>Retail</strong> experience a plus<br />
Familiarity with systems including GCRM, SAP and POS is helpful<br />
Intermediate to advanced expertise with industry standard tools (including Keynote, Pages, Microsoft Excel)<br />
Familiarity with Omniplan or similar project management tools<br />
Bachelor’s degree with 6+ years experience or MA/MS/MBA with 4+years experience<br />
Essential Competencies:<br />
Action Oriented<br />
Customer Focus<br />
Creativity<br />
Priority Setting<br />
Problem Solving<br />
Perspective<br />
Technical Learning<br />
Planning<br />
Written Communications<br />
<strong>Retail</strong> SMB Coordinator / Santa Clara Valley, California<br />
Key Objectives:<br />
Dedicated to fulfilling the <strong>Apple</strong> retail vision by increasing share of market through the retail small and medium<br />
business initiative.<br />
Primary responsibility is to grow the <strong>Apple</strong> Brand through increased sales to small and home businesses, providing<br />
unparalleled customer service and incremental profit growth.<br />
Duties:<br />
Collaborates with retail store and other internal constituencies to develop SMB sales and profit goals with strategies<br />
for attainment.<br />
Teams with Store Operations, Finance and IS&T to develop systems and process support for the SMB initiative.<br />
Demonstrates excellent communication skills with regional and store staffs, customers, and headquarters.<br />
Works directly with SMB Consultants and Leads within the stores<br />
Responsible for ensuring the SMB department conforms to the <strong>Apple</strong> quality and service standards and procedures.<br />
Complies with all company policies and procedures.<br />
Identifies, communicates, and implements innovative ideas to improve Small and Medium Business processes and<br />
performance.<br />
Travels regularly to stores as required by the business.<br />
Prepares and communicates all business sales reporting and activity to the <strong>Retail</strong> team.<br />
Manages all price exception activities proposed by the stores<br />
Complies with all company policies and procedures.<br />
Protects all company assets.<br />
Demonstrates flexibility.<br />
Other duties as assigned.<br />
<strong>Retail</strong> SMB/EDU Project Manager /<br />
<strong>Retail</strong> Small Business Project Manager will be responsible for growing the <strong>Apple</strong> Brand through increased sales to<br />
small businesses as well as education institutions, providing unparalleled customer service and incremental profit<br />
growth. Work directly with store teams, internal cross functional teams, and 3rd party financial partners to implement<br />
creative new retail strategies.<br />
Responsibilities include:<br />
Collaborates with retail store and other internal constituencies to develop SMB and EDU sales and profit goals with<br />
strategies for attainment.<br />
Teams with Store Operations, Finance and IS&T to develop systems and process support for the SMB initiative.<br />
Implements and develops strategies focused on building a community of loyal <strong>Apple</strong> customers who return to the<br />
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store for service, support, and future purchases of <strong>Apple</strong> and related 3rd party products.<br />
Demonstrates excellent communication skills with regional and store staffs, customers, and headquarters.<br />
Works directly with SMB Consultants and Leads within the stores.<br />
Complies with all company policies and procedures.<br />
Identifies, communicates, and implements innovative ideas to improve Small and Medium Business processes and<br />
performance.<br />
Travels regularly to stores as required by the business.<br />
Prepares and delivers all business related communication and activity to the <strong>Retail</strong> team.<br />
Analyzes and reports business results and trends.<br />
Manages all price exception activities proposed by the stores.<br />
Protects all company assets and manages profitability.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these competencies and attributes:<br />
Highly organized, with the ability to multitask and work in an extremely deadline-driven work environment.<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must.<br />
Proven, highly successful sales track record through solution-based selling.<br />
Excellent communication skills – written and verbal – including formal presentation skills.<br />
Interpersonal savvy when interacting with internal employees, external customers, and virtual team members.<br />
Ability to work independently.<br />
Extraordinary customer service commitment.<br />
Planning, organization, and implementation skills.<br />
Problem solving abilities.<br />
Ability to train and motivate.<br />
Highly motivated to achieve.<br />
High level of ethics, values, integrity and trust.<br />
<strong>Retail</strong> SMB/Edu Sales Development Manager /<br />
KEY OBJECTIVES:<br />
Dedicated to fulfilling the <strong>Apple</strong> retail vision by increasing share of market through the retail small business and<br />
education initiatives.<br />
Primary responsibility is to grow the <strong>Apple</strong> Brand through increased sales to small and home businesses, providing<br />
unparalleled customer service and incremental profit growth.<br />
Responsibilities:<br />
Develop <strong>Apple</strong> <strong>Retail</strong>’s small and medium business sales by building a strong, influential, collaborative business<br />
relationship with <strong>Retail</strong> store managers and staff as well as other internal constituencies.<br />
Remain well-versed and educated on <strong>Apple</strong>-branded and related 3rd party products and being able to present <strong>Apple</strong><br />
based solutions in formal as well as informal settings.<br />
Initiate creative solutions to complex, high-volume customer issues.<br />
Analyze and report business results and trends.<br />
Deliver optimal customer service through professionalism and product knowledge.<br />
Create and modify business plans to achieve goals.<br />
Build and maintain customer & internal partner contacts across all areas of influence (inventory, fulfillment,<br />
marketing, finance and order management).<br />
Team with Store Operations, Finance and IS&T to develop systems and process support for the SMB initiative.<br />
Work directly with SMB Consultants and Leads within the stores.<br />
Ensure the SMB department conforms to the <strong>Apple</strong> quality and service standards and procedures.<br />
Comply with all company policies and procedures.<br />
Identify, communicate, and implement innovative ideas to improve Small and Medium Business processes and<br />
performance.<br />
Travel regularly (approximately 25%) to stores as required by the business.<br />
Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these competencies and attributes:<br />
Proven, highly successful retail store manager experience<br />
Proven, highly successful sales track record through solution-based selling<br />
Excellent communication skills – written and verbal – including formal presentation skills<br />
Interpersonal savvy when interacting with internal employees, external customers, and virtual team members<br />
Ability to work independently<br />
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Extraordinary commitment to customer service<br />
Planning, organization, and implementation skills<br />
Flexibility in a dynamic retail environment<br />
Creative approach to problem-solving<br />
Passion for training, coaching and motivating<br />
Highly motivated to achieve<br />
High level of ethics, values, integrity and trust<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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<strong>Retail</strong> Software Merchant / Santa Clara Valley, California<br />
The <strong>Apple</strong> <strong>Retail</strong> Merchandising Team is looking for a Software Category Manager that is a self-starter, and results<br />
oriented individual. This is a great opportunity for a highly creative and organized merchant who is ready to develop<br />
new strategies to compete with industry trends.<br />
Main Responsibilities:<br />
Produce tangible results in maximizing sales and profits<br />
Initiate and build vendor relationships including negotiating with the biggest vendors in the marketplace<br />
Monitor and react to industry and competitive trends<br />
Creatively plan product assortment<br />
Develop in-store product strategies<br />
Understand and monitor the profitability of the product lines<br />
Work closely with the inventory management team to insure proper inventory levels and product transitions.<br />
Develop and maintain strong partnerships with the developer relations teams<br />
Skills Required:<br />
Motivated, self-starter, action and results oriented (able to move with speed to implement own ideas)<br />
Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
Analytical aptitude with strong attention to detail<br />
Excellent communication and negotiation skills<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
Must have keen sense of brand integrity and product relevance.<br />
Creative problem-solving and risk-taking skills<br />
Enthusiasm, initiative and a passion for retail<br />
6-8 Years of experience<br />
MBA preferred.<br />
Some travel required.<br />
<strong>Retail</strong> Staffing Program Manager / Santa Clara Valley<br />
The <strong>Retail</strong> Staffing Program Manager is responsible for creating, managing, and maintaining programs and projects<br />
that support all aspects of talent acquisition for the <strong>Retail</strong> organization. The purpose of the role is to improve<br />
coordination, efficiency, utilization of resources, and on-time delivery by applying proven Program or Project<br />
management methodologies. This includes creating and managing a prioritization process, workload estimates,<br />
resource management and producing status reports.<br />
Description of Responsibilities<br />
Partnership within Recruiting<br />
• Drive the efficient and effective use of our limited resources.<br />
• Ensure that staffing processes and programs are current, consistent and reflect best practices.<br />
• Work with recruiters and store teams to identify trends, communicate needs and partner for solutions.<br />
• International – Partner with international teams to ensure programs are translated and localized.<br />
• Gather and summarize feedback about staffing deliverables.<br />
• Create Project Plans for large and small initiatives.<br />
• Create a master schedule that predicts delivery dates based on an objective analysis.<br />
• Ensure final distribution of all deliverables.<br />
• Create and maintain project management processes.<br />
• Anticipate future resource(s) needs, allowing us to obtain those resources proactively.<br />
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Operations & Communication Tasks<br />
• Administrative paperwork, manage <strong>Retail</strong> Store new hire paperwork and documentation.<br />
• Lead and maintain internal communication of <strong>Retail</strong> Staffing Initiatives (emails, conference calls, meetings, etc.).<br />
• Respond to inquiries quickly and accurately.<br />
• Support the accurate, effective and efficient communication about Staffing programs.<br />
• Partner with Corporate Departments to ensure that the transition from design to delivery is efficient and effective.<br />
Required knowledge & skills<br />
Knowledge<br />
• User experience with <strong>Apple</strong> products is preferred.<br />
• Bachelor’s degree or equivalent is preferred.<br />
• Competent applying Project Management tools.<br />
• Basic knowledge of word processing and spreadsheet programs.<br />
Skills<br />
• The flexibility to play a variety of roles on a variety of projects.<br />
• Excellent informal written and verbal communication.<br />
• A dedication to serving internal and external customers .<br />
• The desire and ability to build long-lasting working relationships.<br />
• Superior project management skills (can balance multiple stakeholders, competing priorities, data, emotions, time<br />
and budget and manage to the optimal solution within those project parameters).<br />
• Complex problem-solver.<br />
• Negotiation skills balancing multiple priorities and stakeholders.<br />
• Organized and able to provide clear direction for others to understand easily.<br />
• Can provide insightful, specific and helpful feedback.<br />
• Embraces change enthusiastically.<br />
• Excels at execution (brings innovative ideas from the whiteboard to a fully functioning program or system).<br />
<strong>Retail</strong> Store Financial Analyst / Austin<br />
Team up with <strong>Apple</strong>, one of the most influential technology leaders in the industry. At <strong>Apple</strong>, you’ll share in a<br />
commitment to excellence by partnering with world-class managers, all with one unified vision-creating innovative<br />
products that delight customers. Finance is about “fueling innovation.” We do this by hiring quality individuals with<br />
integrity, personal accountability, teamwork, excellence, and proactive thinking. If you exemplify our values and<br />
want to be part of something big, contact us today.<br />
We are looking for someone to provide day-to-day operational support to <strong>Retail</strong> Store Business, Finance, and<br />
Support teams. Partner as needed to answer questions and help solve challenges. Perform audits and partner to ensure<br />
and enforce compliance. Manage Accounts Receivable responsibilities including identifying payments and account<br />
reconciliation. Prepare detailed management reporting and provide insightful analysis. Draft and update process<br />
documents and SOx procedures as business conditions change. Drive improvements to reporting methods, process,<br />
and policy improvements. Perform ad hoc financial analysis as needed and perform other tasks as assigned.<br />
Candidate should have a high degree of judgment and understanding of accounting principles. Candidate must work<br />
with minimal supervision and have excellent communication, analytical, problem solving, time management, and<br />
multi-tasking skills. Candidate should have a technical aptitude for database management and analysis. Candidate<br />
should possess good business partnering skills and demonstrate initiative in driving efficiencies. Candidate should be<br />
results and detail oriented.<br />
• Preferred candidate will have BA/BS degree in Accounting/Finance plus 3-5 years experience.<br />
• Advanced working knowledge of FileMaker and Microsoft Excel for Mac preferred<br />
• Experience with integrated accounting systems (SAP) preferred<br />
• Experience with GMACC preferred<br />
• Proficiency with MAC OSX preferred<br />
<strong>Retail</strong> Store Fulfillment Planner / Sacramento<br />
Primary responsibility is the planning and fulfillment of product to meet demand at 230+ America’s <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>. Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and turns. Provides highest level of<br />
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customer service and responsiveness to store requests. Works cross functionally within the <strong>Retail</strong> Fulfillment &<br />
Logistics team and other key internal partners to insure fulfillment of product demand.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
• Proactively works through key internal partners/ sources of supply to ensure timely fulfillment of retail product<br />
demand.<br />
• Manages replenishment system to insure accurate product replenishment by article for assigned products.<br />
• Completes key item sales and inventory forecasting plans as needed.<br />
• Manages in stock exceptions on a daily basis; react as needed to ensure product fulfillment to storefronts.<br />
Researches and expedites orders when appropriate.<br />
• Work closely with regional and internal Logistics partners to optimize freight expense and expedite requests.<br />
• Sets and maintains sales forecast and replenishment parameters by product for multiple storefront locations.<br />
• Insure timely and accurate article set up and status per the assortment database. Ensures status and fixture fill<br />
changes are maintained in a timely manner.<br />
• Review and validate daily replenishment results, and weekly forecast results.<br />
• Manages and maintains replenishment and sales forecast exceptions on a weekly basis. Adjust forecast parameters<br />
by article as needed.<br />
• Manages inventory levels during product transitions to minimize end of life exposure. Ensures timely delivery of<br />
new product introductions.<br />
• Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
• Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
• Manages Open Order accuracy and Aging.<br />
• Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
SAP reporting, In Stock reports, Weekly Inventory reporting)<br />
• Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
Store Support<br />
• Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
• Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
• Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Education or Experience<br />
Prior Planning / Buying/ Execution of an inventory fulfillment model, preferably in a multi-store retail or<br />
manufacturing environment<br />
Excellent communication/ interpersonal skills<br />
Excellent analytical skills / ability to manage large amounts of Data<br />
Excellent Excel skills needed (lookups, macros, formula creation)<br />
Prior experience in On-line MRP/ERP systems ( SAP, JDA) a plus<br />
MBA degree or BA and 5 years + RetaiłSupply Planning experience a must<br />
<strong>Retail</strong> Store O&M Contract Manager / Santa Clara Valley, California<br />
The successful candidate for this position will have knowledge of planning, scheduling, and budgeting of out-sourced<br />
building maintenance and custodial services for multiple leased facilities on a national basis. Ability to analyze<br />
multi-skilled work force performance and performance trends. Strong national multi-site contract management skills.<br />
Excellent interpersonal skills and demonstrated leadership and management ability. Knowledge about preventive and<br />
predictive facility maintenance. Ability to read and interpret floor plans, blueprints, illustrations, schematics,<br />
drawings, maps, tables, and other supporting facility documents. Ability to prepare detailed reports. Skilled in oral<br />
and written communication. Skilled in customer service/satisfaction.<br />
Bachelor’s degree in facility management, construction management, engineering, or related field from an accredited<br />
institution preferred.<br />
Five to Ten (5-10) years of progressively responsible supervisory, administrative, technical, or professional<br />
experience in a related field.<br />
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[In this case, “O&M” means “operations and maintenance.”]<br />
<strong>Retail</strong> Store Systems Manager IS&T / Santa Clara Valley, California<br />
Responsible for managing a team that provides store systems support for the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Direct and evaluate the activities of team members to ensure timely execution of team and/or project objectives.<br />
Manage assigned tasks according to proposed plan, schedule, budget and resources. Publish project status to stores,<br />
project team, and management as necessary. Independently prioritize while multitasking all aspects of projects.<br />
Establish processes and goals for team members. Ensure project goals are met.<br />
Develop policies and practices to establish and maintain standardization. Ensure that procedures and processes are in<br />
sync with established corporate standards.<br />
Provide technical guidance for the team.<br />
Establish and maintain vendor relationships.<br />
Anticipate problems. Develop and implement appropriate solutions. Interface with the appropriate teams regarding<br />
the resolution of issues. Drive the resolution of issues within the team and cross functionally. Manage<br />
communications to the appropriate levels.<br />
Exercise sound management practices and support a productive environment. Perform HR management functions<br />
such as recruiting, setting objectives, evaluating performance, developing skills, and resolving conflicts.<br />
Develop, maintain, and/or assign team members in the creation of documentation for technical, installation, and<br />
maintenance purposes.<br />
3+ years <strong>Apple</strong> <strong>Retail</strong> or equivalent management experience is required.<br />
3+ years experience with POS/store systems and networking is required.<br />
Knowledge of <strong>Apple</strong> hardware and software, including the latest version of OS X is preferred. Must have a solid<br />
understanding of the <strong>Apple</strong> Brand.<br />
Ability to work independently with little or no supervision while maintaining a high level of efficiency.<br />
Excellent verbal and written communication skills.<br />
Ability to work in a dynamic environment. Must be flexible and quick to adapt to sudden changes and issues.<br />
Very detail oriented and organized with a strong discipline of adhering to standards.<br />
Excellent problem determination and resolution skills.<br />
Ability to travel internationally is required.<br />
Up to 75% travel is required.<br />
Knowledge of foreign languages is preferred<br />
<strong>Retail</strong> Supply Manager / Santa Clara Valley, California<br />
The <strong>Retail</strong> Supply Manager is responsible for the successful management of all non-inventory supplies in all <strong>Apple</strong><br />
<strong>Stores</strong> globally.<br />
Responsibilities include:<br />
Source, manage, and evaluate global supply vendors. Work closely with Corporate Procurement to negotiate vendor<br />
pricing, produce vendor contracts, and perform quarterly business reviews.<br />
Understand the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in all disciplines (Operations, Merchandising, Receiving, etc). Work closely with<br />
stores to understand where the supply business can lead to operational improvement and execute on opportunities.<br />
Work closely with <strong>Retail</strong> Finance and other business partners to evaluate financial impacts of each supply initiative.<br />
Maintain ownership of the store and department budgets up to and including the division’s total supply spend.<br />
Partner with Purchasing and Accounts Payable to generate purchase orders and perform month-end/quarterly<br />
end/year end close duties.<br />
Manage supply inventory and coordinate the weekly distribution of key store supplies. Oversee new store opening<br />
supply kitting consolidation and logistics.<br />
Act as project manager for all new initiatives requiring a new store supply or revision. Understanding of Graphic<br />
Design, Marketing, and PR Worlds helpful.<br />
Lead all members of the <strong>Retail</strong> Supply team both corporate and virtual. Act as the liaison for international<br />
counterparts.<br />
Constantly analyze where <strong>Retail</strong> Supply can improve in the areas of store support, in stock levels and cost control.<br />
Experience<br />
5+ years <strong>Apple</strong> <strong>Retail</strong> or equivalent store management experience required. Experience managing in a high volume,<br />
fast paced environment. Multi unit management a plus.<br />
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Successful management of a large number of employees<br />
Strong Operations and Finance background required<br />
Strong, dynamic, demonstrated leadership skills.<br />
Excellent communication, planning and analytical skills necessary as well as an understanding of the brand and<br />
general product knowledge.<br />
Excellent written and verbal communication skills. Must be proficient in Word, Excel, Keynote, Filemaker and<br />
project management applications.<br />
Ability to be flexible and react efficiently to changes in schedules or direction in a professional manner while not<br />
sacrificing productivity.<br />
Experience interacting with and influencing team members at all levels.<br />
3-5 years project management experience<br />
Distribution, sourcing, or inventory management background preferred<br />
Some travel required both domestic and international<br />
Reports to: Senior Manager – Store Operations<br />
<strong>Retail</strong> Supply Senior Project Manager / Santa Clara Valley<br />
The <strong>Retail</strong> Supply Chain Senior Project Manager is responsible for supporting the successful management of noninventory<br />
supplies in all <strong>Apple</strong> <strong>Stores</strong> globally.<br />
Responsibilities include:<br />
• Understand the retail environment in all disciplines (Operations, Merchandising, Receiving, etc). Work closely with<br />
stores to understand where the supply business can lead to operational improvement and execute on opportunities.<br />
• Work closely with <strong>Retail</strong> Finance and other business partners to evaluate financial impacts of each supply initiative.<br />
Maintain ownership of the store and department budgets up to and including the division’s total supply spend.<br />
• Partner with Purchasing and Accounts Payable to generate purchase orders and perform month-end/quarterly<br />
end/year end close duties.<br />
• Manage supply inventory and coordinate the weekly distribution of key store supplies. Oversee new store opening<br />
supply kitting consolidation and logistics.<br />
• Act as project manager for all new initiatives requiring a new store supply or revision. Understanding of Graphic<br />
Design, Marketing, and PR Worlds helpful.<br />
• Lead all members of the <strong>Retail</strong> Supply team both corporate and virtual. Act as the liaison for international<br />
counterparts.<br />
• Constantly analyze where <strong>Retail</strong> Supply can improve in the areas of store support, in stock levels and cost control.<br />
Experience<br />
• 3-5 years <strong>Apple</strong> <strong>Retail</strong> or equivalent management experience desired.<br />
• Experience managing in a high volume, fast paced environment.<br />
• Successful management of a group of employees<br />
• Strong Operations, Logistics, Purchasing, or Finance background preferred.<br />
• Strong, dynamic, demonstrated leadership skills.<br />
• Excellent communication, planning and analytical skills necessary as well as an understanding of the brand and<br />
general product knowledge.<br />
• Excellent written and verbal communication skills. Proficiency in Word, Excel, Keynote, & Filemaker is preferred.<br />
• Ability to be flexible and react efficiently to changes in schedules or direction in a professional manner while not<br />
sacrificing productivity.<br />
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• Experience interacting with and influencing team members at all levels.<br />
• Distribution, sourcing, logistics, or inventory management background preferred<br />
• Some travel required both domestic and international<br />
Reports to: <strong>Retail</strong> Supply Manager – Store Operations<br />
<strong>Retail</strong> Systems - Application Manager / Santa Clara Valley<br />
The Application Manager - <strong>Web</strong> and Mobile Applications for <strong>Retail</strong> Systems is responsible for managing a team of<br />
business analysts who work on <strong>Web</strong> and Mobile Application projects.<br />
The Application Manager’s primary job responsibilities include: creation of a project roadmap for all business and<br />
technical initiatives for the year, assigning appropriate business analyst resources to each project, working with other<br />
Application Managers on the team to ensure cross-functional needs are planned for and executed for each project.<br />
The Application Manager will work closely with all levels of IT and business groups worldwide to implement new<br />
applications for our stores and customers. The ideal candidate must be able to resolve a wide variety of highly<br />
complex issues and daily cross-functional demands in an extremely fast paced environment. The Application<br />
Manager will resolve priority conflicts between various programs and work streams.<br />
We are looking for a candidate who can go beyond technical understanding to provide the right mix of business<br />
analysis and application management skills needed to deliver a superior product.<br />
Primary job functions, with an emphasis on <strong>Web</strong> and Mobile Applications include:<br />
• Work with cross-functional team members to develop business cases to support the system needs of the stores and<br />
customers.<br />
• Work with cross-functional team members to document application roadmaps for each year and update as priorities<br />
shift.<br />
• Work with business analyst team to ensure application requirements are written for each project and that they are<br />
not in conflict with projects outside of the <strong>Web</strong> and Mobile Applications area.<br />
• Work with business analyst team to ensure systems designs meet business requirements.<br />
• Work with testing team to ensure user acceptance test plans are documented, approved, and executed.<br />
• Work with testing team to ensure user acceptance testing is completed and signed off prior to release.<br />
• Work with business project sponsor and readiness team to ensure that the release meets overall needs of the<br />
business.<br />
• Some domestic and international travel will be required.<br />
• Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate and possesses the following qualities and skills:<br />
• Outstanding people and communication skills, verbal and written.<br />
• Outstanding facilitation skills, particularly with large cross-functional groups where priorities conflict.<br />
• Comfortable presenting to and collaborating with all levels of management, IT and business.<br />
• Direct and manage business analysts on their assigned projects; mentor, coach, and counsel wherever necessary.<br />
• Minimum of 7 years experience on large scale project delivery.<br />
• <strong>Retail</strong> experience a plus.<br />
• <strong>Retail</strong> systems development background and experience a plus.<br />
• Knowledge of <strong>Apple</strong> products and Mac and iOS background a plus.<br />
<strong>Retail</strong> Systems Project Manager / Santa Clara Valley, California<br />
Applies project management methodology to support the completion of key projects. The job includes the ability to<br />
manage resources, prepare appropriate documentation based on the project size, delegate tasks to team members,<br />
effectively and clearly communicate project status, manage project risk, monitor the change readiness of the business<br />
as well as conduct post implementation audit reviews. Oversee all aspects of project information including timelines,<br />
budgets, resource allocation, scope and definition. Key responsibilities include:<br />
Project managing multiple programs/project simultaneously<br />
Develop/Maintain project plans, resource plans and budget<br />
Establishing and maintaining key cross-functional internal and external relationships<br />
Evaluate current business process and operations to drive improvements<br />
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Implement projects that will grow and improve the business.<br />
Determine and maintain priorities<br />
Manage resources across multiple functions to insure project success!<br />
Demonstrated passion for process improvement<br />
Strong interpersonal and communication skills<br />
Strong organization skills<br />
Creative and analytical thinking<br />
This position requires an individual who is able to work in an unstructured environment with a high degree of<br />
independence. Domestic and international store retail systems experience is a plus.<br />
<strong>Retail</strong> Systems, Business Analyst / Santa Clara Valley<br />
Job description<br />
The Business Analyst - <strong>Retail</strong> Systems is responsible for creating and maintaining the partnership between business<br />
needs and technology delivery.<br />
The Business Analyst’s primary job responsibilities are to gather and document business requirements for <strong>Retail</strong><br />
Systems projects, validate system design prior to development, and to facilitate the user acceptance process prior to<br />
implementation.<br />
Primary job functions, with an emphasis on Point-of-Sale (POS) and Mobile Commerce systems, include:<br />
Work with cross-functional team members to develop business cases to support the system needs of the stores.<br />
Work with cross-functional team members in the definition, testing, training, implementation, and support of<br />
functional requirements.<br />
Work with cross-functional team members to document “as is” and “to be” processes.<br />
Work with cross-functional team members to document and gain approval on project requirements.<br />
Work with IS&T and business partners to ensure systems designs meet business requirements.<br />
Responsible for creating project timeline, engaging appropriate business resources to be involved in successful<br />
implementation of the project.<br />
Responsible for coordinating, facilitating, and documenting outcome for project status meetings.<br />
Responsible for ensuring user acceptance testing is completed.<br />
Responsible for ensuring appropriate training and communication is delivered to stores prior to project launch.<br />
Responsible for facilitating and documenting results of post implementation review of project.<br />
Some domestic and international travel may be required.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate and possesses the following qualities and skills:<br />
Superior knowledge of IT project lifecycle.<br />
Strong knowledge and proven work experience with retail store operations and systems, including web-based<br />
applications and Point of Sale.<br />
Experience with writing use cases.<br />
Flexibility to handle directional changes and ability to concurrently manage multiple projects.<br />
Experience with developing and improving upon existing processes.<br />
Excellent written and verbal communication skills. Ability to communicate relevant information to peers and<br />
management.<br />
Strong facilitation skills. Must be able to gather requirements from various personalities across organizational and<br />
geographical boundaries.<br />
Process driven analysis skills and a background in various requirements elicitation methods.<br />
Passionate dedication to the delivery of consistent and unparalleled customer service.<br />
Knowledge of <strong>Apple</strong> core product and Macintosh operating systems.<br />
<strong>Retail</strong> or <strong>Apple</strong> <strong>Retail</strong> experience a plus.<br />
<strong>Retail</strong> Talent Development Program Manager / Santa Clara Valley<br />
This experienced Program Manager specializes in integrating, creating and delivering One People communications<br />
and products to <strong>Apple</strong> <strong>Retail</strong>’s employees globally. He or she will be a communications expert will work as a trusted<br />
partner and liaison between <strong>Retail</strong> Communications, One People global teams, <strong>Retail</strong> leadership, corporate partners<br />
and the field.<br />
• Work in an integrated fashion with cross-functional teams to continually improve the <strong>Retail</strong> employee experience,<br />
ensuring alignment with Corporate and <strong>Retail</strong> strategic initiatives and the <strong>Apple</strong> <strong>Retail</strong> Credo.<br />
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• Create and implement a communications plan to develop a wide and deep level of awareness and utilization of One<br />
People initiatives globally.<br />
• Work closely with the <strong>Retail</strong> Communications team to provide strategic, program, and executional details to create<br />
marketing deliverables to support timely delivery of One People communications. Oversee creative work including<br />
copy reviews, media choices, video production, message vs. strategy, graphic treatments and localization and<br />
translation efforts.<br />
• Oversee the direction of the <strong>Retail</strong> Employee Development site. Manage the site’s integration to the <strong>Retail</strong>Me<br />
platform as well as its global launch.<br />
• Work with One People global partners to roll out products globally and integrate relevant feedback into initiatives.<br />
• Work with cross functional teams to communicate to the field, possibly presenting at store meetings or on store<br />
conference calls to ensure smooth execution and appropriate level of awareness, strategic understanding, and best<br />
practices at the store level.<br />
• Be a valued resource for all related cross-functional One People team members for content development, idea<br />
generation, best practices and opportunities to deepen and widen the understanding of One People offerings.<br />
• Provide feedback to strategic and activities planning processes.<br />
• Provide recaps and track results on programs to determine success and recommendations for next steps.<br />
Qualifications:<br />
• Minimum eight years marketing program management experience on client or agency side.<br />
• Skilled at crafting strategies as wells as managing execution.<br />
• Experience working on international projects, ideally in Europe and Asia Pacific.<br />
• Strong understanding and passion for the employee experience, career development and training excellence<br />
preferred.<br />
• Flexibility to handle fast paced directional changes and proficient at managing multiple projects concurrently.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Superior written and verbal communication skills.<br />
• Bachelor of Arts degree required, MBA preferred.<br />
-3-5 years experience in Leadership Development consulting skills: basic root cause analysis, problem solving,<br />
thoughtful recommendations, evaluation and content development<br />
<strong>Retail</strong> Technician Trainer / Santa Clara Valley, California<br />
Responsible for instructing Technicians using a variety of techniques, including presentations, role-plays, hands-on<br />
labs, and self-paced study. Some travel required.<br />
Instruct Technicians on effective skills in <strong>Apple</strong> hardware repair, upgrades, and installations, software product<br />
knowledge, cross platform and Airport networking, customer care, procedure adherence, tools usage, and customer<br />
tracking systems<br />
Maintain training rooms, ensuring rooms are equipped and set up with the necessary equipment to conduct classes,<br />
including computers, software, networking, peripherals, audiøvisual aids, and telephony devices<br />
Manage classroom inventory processes<br />
Use established instructional design processes<br />
Perform task analysis to determine learning objectives<br />
Conduct needs analyses to determine technician abilities<br />
Establish measurable performance objectives<br />
Create plans for implementation, testing, and revision of curriculum<br />
Develop training materials, using adult learning theory and student centered instructional methodology.<br />
Conduct course evaluations<br />
Update training materials as needed to ensure training meets the needs of specified on the job tasks<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner<br />
BA/BS plus 5 years of technical experience and extensive classroom instruction on current and vintage <strong>Apple</strong><br />
products. Position requires excellent written and verbal communication, facilitation, organizational, and one-on-one<br />
training skills. Must have experience taking technical information and explaining it in non-technical ways, plus<br />
experience in conduction training with participants at varying levels of technical expertise. Must have a strong<br />
working knowledge of the <strong>Apple</strong> product line and a solid understanding of the <strong>Apple</strong> Brand.<br />
<strong>Retail</strong> Technology Specialist / Santa Clara Valley, California<br />
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Creates localized demo system restore images.<br />
Maintains current versions of <strong>Apple</strong> and 3rd party software on restore images.<br />
Duplicates and distributes restore images to all same-country stores.<br />
Coordinates and supports installation of restore images on all FOH demo systems, including Genius Bar and Studio<br />
systems.<br />
Authors and publishes localized technical support articles on iCommunicate.<br />
Directs store activities via iTinerary.<br />
Provides technology support to regional HQ staff.<br />
Works with local NSO team on new store setup.<br />
Works with local Product Merchandising team to select and obtain localized 3rd party software.<br />
Technical requirements:<br />
Minimum 5 year experience with Mac OS<br />
Expertise in Mac OS X<br />
Expertise in UNIX and <strong>Apple</strong>Script<br />
Advanced software troubleshooting skills<br />
Experience with all current <strong>Apple</strong> software products<br />
Experience with major third-party applications from Adobe, FileMaker and Microsof<br />
Strong communication skills<br />
Must work effectively with little supervision<br />
English is a required language<br />
Japanese is a required language for the Japan position<br />
Education: Bachelors degree (or equivalent) preferred.<br />
<strong>Retail</strong> Technology Support Manager / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> are the fastest growing stores in the world. The Corporate Team supports the more than 300 (and<br />
counting) <strong>Apple</strong> <strong>Retail</strong> Store locations around the world. They are responsible for keeping every store consistent,<br />
competitive, and cutting-edge by creating innovative strategies, initiatives, programs, and technologies that are<br />
unique to the <strong>Apple</strong> brand.<br />
<strong>Retail</strong> Technology is responsible for the analysis and design of systems to support <strong>Apple</strong> <strong>Retail</strong> operations globally.<br />
They design and develop custom software and audio-visual solutions for retail stores and employees, and they<br />
provide quality assurance and testing to ensure systems, software, and technology work as intended. The team<br />
develops, deploys, and supports all <strong>Apple</strong> demo systems at retail stores worldwide. In addition, they manage large<br />
deployment and software development projects, oversee regional data centers, and provide desktop, application, and<br />
infrastructure support.<br />
Job Requirements:<br />
-Responsible for managing and leading a global team providing application, desktop, and technology support to retail<br />
store employees and corporate staff<br />
-Defines business-driven Service Level Agreements (SLA’s) and implements metrics reporting to drive team<br />
performance.<br />
-Implements standards and tools for managing support incidents and the transition-in processes for new applications<br />
and technology<br />
-Provides escalation support, and timely clear guidance during business critical incidents<br />
-Ability to work closely with other cross-functional teams to ensure timely resolution of issues<br />
-Drives team to create tools and a knowledge base for more timely and consistent incident resolution<br />
-Leverages ticketing system to improve team performance, quality, and metrics reporting<br />
-Collaborates with software development, infrastructure, QA and technology teams on release management practices,<br />
training, quality, and transition-in activities to ensure team is prepare to support additional functionality and<br />
technology.<br />
Education/Prior Experience:<br />
-8+ years of experience in the IT profession with 3+ years working in a support team management role<br />
-Proven track record of developing, managing, and leading teams of technology professionals that are geographically<br />
dispersed<br />
-Ability to drive multiple projects and work with multiple technologies simultaneously<br />
-Proven ability to establish and drive team performance to exceed SLA requirements and project deadlines<br />
-Prior success leveraging metrics and root cause analysis to drive team performance<br />
-Experience supporting both desktops and application technology<br />
-Experience implementing ticketing systems and optimizing to increase the team’s performance<br />
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-BA/BS degree or related work experience<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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<strong>Retail</strong> Technology System Engineer / Tokyo, Ginza<br />
The <strong>Retail</strong> Technology Systems Engineer role plays an integral part in providing the leading user experience that<br />
<strong>Apple</strong> has to offer to the over 100 Million customers annually who visit <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. You will be interfacing<br />
with nearly all departments with-in <strong>Apple</strong> <strong>Retail</strong> in order to accomplish this aim and will be required to be a forward<br />
thinking and goal-oriented individual, while gaining the opportunity to use the gamut of products that <strong>Apple</strong> delivers.<br />
Creates localized Demo System restore images for all <strong>Apple</strong> HW Products.<br />
Maintains current versions of <strong>Apple</strong> and 3PP software on restore images, and works with local Merchandising teams<br />
to create appropriate user experience for 3PP software and hardware.<br />
Duplicates and distributes restore images to all Regional stores.<br />
Coordinates and supports installation of restore images on all FOH demo systems, including Genius Bar and Creative<br />
Studio systems.<br />
Works with local NSO team on new store setup.<br />
Other duties as required<br />
<strong>Retail</strong> Trainer / Santa Clara Valley, California<br />
Responsible for delivery of training for <strong>Apple</strong> <strong>Retail</strong> employees and business partners. Using a variety of techniques,<br />
including presentations, role-plays, hands-on labs, and self-directed learning materials.<br />
Provide instruction in selling skills, product knowledge, communication and management development.<br />
Maintain training rooms including set up and breakdown of training equipment, as well as on-the-road logistics.<br />
Provide input to course developers to define instructional objectives.<br />
Assist with the development of training materials, particularly in the areas of hands-on labs and interactive roleplays.<br />
Work with course developers to customize training materials as needed to meet the needs of the intended audience<br />
and the business.<br />
Meet instructional learning objectives though delivery of courses.<br />
Maintain extensive knowledge of course materials and deliver courses in a professional manner.<br />
Bachelor’s degree or equivalent, plus 5-8 years work experience in a training field. Experience in retail sales,<br />
customer relations and/or high tech preferred. User experience with Mac OS X a plus<br />
Excellent verbal and written communication.<br />
Knowledge of instructional design process.<br />
Extensive travel required - including some international.<br />
<strong>Retail</strong> Training Manager / Santa Clara Valley<br />
- Manage the development and design of training materials and programs for Managers in the <strong>Apple</strong> <strong>Retail</strong> stores<br />
- Lead innovation (breakout ideas that work)<br />
- Partner with internal training teams (field and technology) to improve training and get feedback<br />
- Measure results of training and manage development to improve those results (NPS, employee engagement, Level 3<br />
and 4 evals, etc.)<br />
- Know 50 Managers on a first name basis (be out in the stores)<br />
- Communicate and collaborate with corporate partners on new initiatives that impact Managers<br />
The ideal candidate will possess these qualities and skills:<br />
- Flexibility (positively respond to change and concurrently manage multiple projects)<br />
- Excellent informal written and verbal communication<br />
- A dedication to serving internal and external customers and the ability to build long-lasting working relationships<br />
- Superior Project Management (can balance multiple stakeholders, competing priorities, data, emotions, time and<br />
budget and manage to the optimal solution within those project parameters)<br />
- Organized and able to organize details for others to understand easily<br />
- Excels at execution (bring an innovative idea from the whiteboard to a fully functioning program or system)<br />
<strong>Retail</strong> Voice Engineer / Stockley Park London, UK<br />
<strong>Retail</strong> Voice Engineer<br />
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• Serve as a lead voice engineer for all <strong>Apple</strong> <strong>Retail</strong> stores, covering EMEA region primary and ROW backup.<br />
• Familiar with and capable of designing highly robust voice systems including traditional Time Division Multiplex<br />
and Voice over Internet Protocol (VoIP). Familiar with operational capabilities of telephony systems, including<br />
systems from major vendors such as Avaya, Nortel, Cisco, and others. Familiar with Digital Signal Processing,<br />
voices codecs (G711/G729), telephony signally (ISDN PRI/H323/SIP) and telephony protocols.<br />
• Take a lead role in global vendor management for support of the voice network at all <strong>Apple</strong> <strong>Retail</strong> locations. Hands<br />
on experience with configuration, installation, pabx maintenance and digital access and cross connect operation and<br />
configuration. Capable of designing and leading the implementation of large-scale projects (i.e. new PABX<br />
installations, new converged technology integration) employing sound industry approved methodologies.<br />
• Capable of analyzing business telephony needs and making technical recommendations to meet the needs in a cost<br />
effective manner. Serves as technical telephony design specialist as a member of cross functional technical teams.<br />
Ensure design standards are met and audits existing installations for compliance to <strong>Apple</strong> <strong>Retail</strong> standards.<br />
• Coordinates new store pabx implementations and turnups in conjunction with <strong>Apple</strong> <strong>Retail</strong> Development schedules.<br />
Provides configuration specs and conducts new user training for NSO’s (new store openings).<br />
• Must have a solid understanding of converged technologies (i.e. Voice over IP) from both conceptual and practical,<br />
hands on experience.<br />
•Must have strong troubleshooting abilities.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for. Knowledge of International Telco standards & protocols a plus (E1 signaling, cabling<br />
standards, etc.)<br />
•Good organizational, time management, and service delivery skills is required.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally as well.<br />
•Ability to manage multiple projects and responsibilities is required. Experience working with offshore teams and<br />
remote support teams is preferred.<br />
•Ability to effectively work in a team environment, as well as, independently.<br />
• Avaya PBX and Cisco networking platforms and associated equipment are preferred. Infrastructure experience<br />
including data cabling and power design is a plus to support PBX (PABX), Voice Mail, VoIP, Switches and Routers.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years experience, or<br />
equivalent is preferred. Ability to lead global project teams including proven project management experience.<br />
• Minimum of 7 to 10 years in the engineering and operations of pbx (pabx) voice systems for a global, multi site<br />
corporation with direct hands on programming experience with Avaya and Cisco voice product lines. International<br />
Telco experience a plus.<br />
• Strong working knowledge of routing protocols for voice: VoIP, IPSEC, Multicast, MPLS, DSCP/QoS, Cisco IOS<br />
and Wireless security protocols (I.E. 802.1x, EAP, WPA2).<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
• Demonstrated exceptional customer service skills<br />
• Proven track record with positive results in managing a wide variety of people and personalities.<br />
<strong>Retail</strong> Voice Engineer / Santa Clara Valley<br />
Serve as a lead voice engineer for all <strong>Apple</strong> <strong>Retail</strong> stores.<br />
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Expert knowledge of Cisco voice solutions including CUCM, CME, SRST, CUSP, Unity Connection, CUE and<br />
CUBE. The candidate must have a proven track record of designing, implementing and supporting a fully converged<br />
voice infrastructure based on the Cisco platform.<br />
• Take a lead role in global vendor management for support of the voice network at all <strong>Apple</strong> <strong>Retail</strong> locations. Hands<br />
on experience with configuration, installation, pbx maintenance and digital access and cross connect operation and<br />
configuration. Capable of designing and leading the implementation of large-scale projects (i.e. new PBX<br />
installations, new converged technology integration) employing sound industry approved methodologies.<br />
• Capable of analyzing business telephony needs and making technical recommendations to meet the needs in a cost<br />
effective manner. Serves as technical telephony design specialist as a member of cross functional technical teams.<br />
Ensure design standards are met and audits existing installations for compliance to <strong>Apple</strong> <strong>Retail</strong> standards.<br />
• Plans and designs retail store voice implementations working with project managers, carriers, development<br />
managers and other <strong>Apple</strong> teams for on-time project completion. Provides configuration specs and conducts new user<br />
training for NSO’s (new store openings).<br />
Ability to adapt to other technologies, providing assistance to other teams as needed during turn-ups, cut-overs, etc.<br />
•Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams<br />
and understand critical business needs<br />
Able to articulate complex technical solutions to a wide audience<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
•Good organizational, time management, and service delivery skills is required.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally as well.<br />
•Ability to manage multiple projects and responsibilities is required. Experience working with offshore teams and<br />
remote support teams is preferred.<br />
•Ability to effectively work in a team environment, as well as, independently. Monthly on call pager rotation<br />
participation required.<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years experience, or<br />
equivalent is preferred. Ability to lead global project teams including proven project management experience.<br />
• Minimum of 7 to 10 years in the engineering and operations of both large and small scale voice solutions for a<br />
global, multi site corporation with direct hands on programming experience with Avaya and Cisco voice product<br />
lines. International Telco experience a plus.<br />
Working knowledge of legacy TDM voice PBX’s including Avaya S8300/8700, Avaya G350/450 and Merlin Magix.<br />
Moves, adds and changes, hardware replacement, troubleshooting and product familiarity is required.<br />
7+ years of direct hands-on Cisco Unified Communications Manager architectural experience. Previous design and<br />
implementation experience of global CUCM clusters and associated technologies over a wide area network<br />
Expert knowledge of Cisco product integration with strong emphasis in SIP but also with other protocols such as<br />
H.323, SCCP, MGCP, Q.931/921<br />
Strong working knowledge of routing protocols for voice: VoIP, IPSEC, Multicast, MPLS, DSCP/QoS, Cisco IOS<br />
and Wireless security protocols (I.E. 802.1x, EAP, WPA2).<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Cisco CCVP, CCIE Voice certification a plus<br />
• Demonstrated exceptional customer service skills<br />
• Proven track record with positive results in managing a wide variety of people and personalities<br />
<strong>Retail</strong> Workforce Manager / Santa Clara Valley, California<br />
The Workforce Manager embraces the vision of <strong>Apple</strong> <strong>Retail</strong> and is responsible for maximizing store profitability in<br />
all areas of workforce management including payroll and labor planning, allocation, and management. Primary job<br />
functions include:<br />
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Job Description:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Works closely with regional directors and finance to maximize all aspects of workforce management, including<br />
payroll planning, labor planning and scheduling, and workload management for all <strong>Apple</strong> <strong>Stores</strong> in all countries.<br />
Analyzes payroll and schedule data on a store, market, region, and division basis. Identify opportunities and then<br />
work with respective leaders to improve labor usage.<br />
Drives workforce planning and management with senior retail team members; helping them to understand key<br />
strengths and opportunities in payroll management and labor scheduling<br />
Provides leadership and serves as Operations point of contact for business partners on labor and Human Resource<br />
initiatives.<br />
Responsible for design and implementation of a labor planning and scheduling program that meets <strong>Apple</strong> <strong>Retail</strong>’s<br />
unique business needs.<br />
Works with Store Systems manager to identify technology solutions that will drive maximum efficiency in workforce<br />
planning and scheduling.<br />
Works with the <strong>Apple</strong> <strong>Retail</strong> Training team to identify training opportunities and solutions in workforce planning and<br />
management.<br />
Other duties, assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Experience leading labor management initiatives in a global retail organization.<br />
5-7 years experience in the areas of payroll planning and management, workload management, and labor planning.<br />
5-7 years retail operations experience<br />
5-7 years management experience, with a proven track record of building productive business relationships and<br />
influencing decision making at all levels.<br />
Exceptional communication skills and significant experience communicating at all levels<br />
Flexibility that enables professional, efficient reaction to directional changes<br />
Proven ability to effectively analyze data, identify opportunities, and implement creative solutions that improve<br />
results.<br />
Demonstrable track record of innovation.<br />
Extensive domestic and international travel required.<br />
RFL Business Systems Analyst 4 / Sacramento, California<br />
Acts as RFL team liaison with IS&T:<br />
Monitoring problem ticket status.<br />
Define, document, and create tickets for all enhancements.<br />
Monitoring system error clearing, for BDC?s and Workflow.<br />
Submits and approves <strong>Retail</strong> security changes for RFL profiles.<br />
Analyzes complex business problems to be solved with automated systems.<br />
Provides technical expertise in identifying, evaluating and developing. systems and procedures that are cost effective<br />
and meet user requirements.<br />
May provide consultation to users in the area of automated systems.<br />
May lead cross-functional linked teams to address business or systems issues.<br />
Collaborates with project managers to drive system and process integration across projects:<br />
Collaborates with IS&T to develop conceptual and detail design.<br />
Develops and coordinates testing and training.<br />
Assists team in creating quality Business Heads Up documents, completing business case documentation and<br />
participating in project prioritization.<br />
Fosters a strong relationship with cross-functional organizations<br />
Experience using SAP and/or SAP <strong>Retail</strong><br />
Strong background in system implementation project management<br />
Excellent process development skills<br />
Excellent communication and presentation skills<br />
Strong problem resolution skills<br />
Strong business knowledge spanning retail, planning, replenishment, order management, transportation and logistics<br />
BA/BS with 5 to 6 years of business experience<br />
Sales Manager Consumer Channels / Latin America / Miami, Florida<br />
Responsible for managing the activities of retail partners of a large geographically dispersed sales team comprised of<br />
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first line managers, specialists, and support training and sales professionals. This position reports to the Managing<br />
Director for Latin America, and is responsible for achieving the sales revenue target for the retail sales team.<br />
Defines the retail strategy for the region that includes distributors, retailers, number of storefronts, and product to<br />
offer.<br />
Develops plans for recruiting retail outlets in the region, which includes <strong>Apple</strong> Platform <strong>Retail</strong>ers, Computer stores,<br />
Department stores, Music and Electronic stores.<br />
Responsible for tactical execution of channel plans and activities in Latin America that results in the successful<br />
achievement of the region’s retail sales targets.<br />
As part of the ALAC Management team, this individual participates in different meetings to define the overall<br />
business strategy for Latin America.<br />
Responsible for establishing metrics to measure <strong>Apple</strong>’s retail performance in Latin America.<br />
Responsible for submitting product forecast to the <strong>Apple</strong> Operations team in Cupertino.<br />
In charge of representing the Latin America retail team with Corporate teams, including, but not exclusive to<br />
Marketing, US Channel, Credit, Finance, Operations, and Logistics.<br />
Responsible of communicating <strong>Apple</strong>’s policies and best practices to the retail partners.<br />
Defines programs and activities, which will increase traffic to the retail outlets and enhance <strong>Apple</strong>’s experience with<br />
Latin American customers.<br />
Assists in the development and implementation of regional policies, promotions and events by acting as a key<br />
interface between <strong>Apple</strong> corporate staff (including marketing and finance groups) and the customer.<br />
Accountable for product forecasting, budget control, investment measurement and the business planning process.<br />
Measures the results of all activities and reports as appropriate.<br />
Communicates and disseminates the Corporate/ALAC strategies and objectives throughout the region.<br />
Performs all personnel management activities for staff including recruitment, training, performance evaluation and<br />
salary management; encourages professional development through job assignments and training. Develops and<br />
maintains business plan and budget.<br />
Section Editor, <strong>Retail</strong> Communication / Santa Clara Valley<br />
This individual is passionate about using communication to educate and inspire <strong>Apple</strong> <strong>Retail</strong>’s team members. He or<br />
she is equal parts communication professional, retail business strategist, and project manager and excels in building<br />
and nurturing relationships. Primary job functions include:<br />
•Work with senior <strong>Retail</strong> leadership to drive, identify, and document business goals and measures of success.<br />
•Work closely with the <strong>Apple</strong> <strong>Retail</strong> field team at all levels to understand their communication needs.<br />
•Integrate fully in the business areas you support such that you understand them as though you were a member of that<br />
team.<br />
•Create compelling strategies for communicating the right messages and information to the right people at the right<br />
time.<br />
•Work closely with the Writers, Media, and Technology teams to determine the role each plays in the strategy.<br />
•Create detailed plans that use the right methods and quantities of communication to accomplish the identified goals.<br />
•Identify all stakeholders and work with them, individually and collectively, to refine, gain buy-in on, and finalize the<br />
communication strategy and plan.<br />
•Serve as the point-of-contact and subject matter expert for the identified writing, media, and technology<br />
professionals.<br />
•As needed, work tactically at developing storyboards, written stories, presentations, and more to support execution<br />
of the identified plan.<br />
•Measure the effectiveness of the executed communication strategies and plans against business results and create<br />
follow up plans, as needed.<br />
•Manage content creators to deliver compelling communication that meets business area strategies.<br />
•Inspire content creators to deliver communication in innovative ways, beyond just words.<br />
•Manage each communication plan with excellent project management skills to ensure contingencies have been<br />
identified, timelines are hit, stakeholders are connected, and teams have clear understanding of where the plan lies at<br />
any point within a project timeline.<br />
•Other duties, as assigned.<br />
The ideal candidate is dynamic, learning agile, and driven and has the following skills, abilities, and experience at a<br />
minimum.<br />
•A deep passion for <strong>Apple</strong> and <strong>Apple</strong> <strong>Retail</strong><br />
•A demonstrated ability to think and act strategically, understand business challenges, and formulate effective plans<br />
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to improve business results<br />
•A demonstrated ability to learn on the fly and create “in the moment” strategies and plans<br />
•Experience interacting with and influencing team members at all levels<br />
•A demonstrated commitment to innovation<br />
•A demonstrated commitment to managing and motivating teams<br />
•Exceptional written and verbal communication skills<br />
•Flexibility that enables professional, efficient reaction to directional change<br />
•5+ years retail leadership experience in a fast-paced environment or 5+ years leadership experience in print or<br />
digital publications<br />
•Experience working with an internationałglobal company preferred<br />
•Multimedia experience preferred<br />
The ideal candidate also has the following competencies as towering strengths<br />
•Customer Focus<br />
•Business Acumen<br />
•Drive for Results<br />
•Problem Solving<br />
•Interpersonal Savvy<br />
•Comfort Around Higher Management<br />
Senior Construction Finance Manager / Santa Clara Valley<br />
Dynamic and growing area of <strong>Apple</strong> <strong>Retail</strong> seeks an energetic individual to lead the Global <strong>Retail</strong> Finance<br />
Construction group. <strong>Apple</strong> <strong>Retail</strong> currently has 120+ stores worldwide and continues to expand. Position reports to<br />
the <strong>Retail</strong> Controller.<br />
Responsible for all financial budgeting and tracking aspects of store construction, retrofits and special projects.<br />
<strong>Inc</strong>ludes global responsibility for tracking multiple currencies and invoicing and knowledge of the division entity<br />
structures. Migrate the financial application tools used today to an integrated SAP module. Monitor and abide by<br />
capital vs expense cost policies.<br />
Partner with the VP of Construction and the associated department to develop trending profiles of construction costs<br />
and discover ways to create economies of scale and other ad hoc analysis.<br />
Ensure all Sarbanes Oxley procedures are followed and adjusted as business conditions change.<br />
Key Qualifications:<br />
MBA<br />
5 years management experience of 4+ individuals<br />
10-14 years experience involving multi-project budgeting and tracking<br />
Executive level interaction skills<br />
SAP knowledge helpful<br />
Construction or retail construction background preferred or experience involving high dollar project management.<br />
International experience in Europe, Asia<br />
Foreign language helpful (French, German or Italian)<br />
Senior Coordinator / Santa Clara Valley<br />
Assists the store construction team with activities related to the procurement of materials, equipment, and fixtures to<br />
be used in the stores. Prepares construction schedules, bid packages, result comparisons, letters of intent, and<br />
contracts. Expedites equipment and materials. Participates in drawing reviews to identify cost-savings opportunities<br />
and compliance with construction standards and specifications. Analyzes proposals, prepares spreadsheets, and<br />
conducts review meetings. Communicates regularly with the project manager to report on project status and remedies<br />
for delays or other problems. Maintains permits and necessary paperwork for projects. Reviews methods and<br />
materials, solicits alternatives from designers and contractors, and make recommendations that provide cost effective<br />
quality products. Assists in the preparation of contracts for consultants and contractors. May schedule temporary<br />
labor as needed. Works with store management to coordinates projects as needed.<br />
Senior Design Leader / Santa Clara Valley<br />
The Senior Design Leader leads their teams to drive results through training by developing long term and global<br />
training strategies in instructional design.<br />
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Key responsibilities & tasks:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Primary responsibilities<br />
• Provides advice to Training Director, design team and delivery team, around key needs in the organization that will<br />
require training and development curriculum<br />
•Responsible for developing the key strategies for training design to ensure organizational capability to meet future<br />
business needs globally<br />
•Determines priorities, timelines and milestones for all design projects<br />
•Evaluates training curriculum effectiveness and proposes adjustments or new curriculum additions as needed<br />
• Communicates with MDs and Market Support Leaders to regularly to ensure alignment around all current<br />
initiatives and curriculum<br />
•Leads Design Leaders and Designers as needed<br />
•Collaborates with Sr Training Leaders globally<br />
•Integral part of the One People Strategy and leadership development strategies<br />
•Provides a high level of leadership development facilitation as needed<br />
•Participates in Market Support meetings and other projects<br />
•Perform other duties as assigned<br />
Required knowledge & skills:<br />
Knowledge<br />
•Proven track record in the training field and instructional design (minimum of 5 years experience)<br />
•Minimum of 5 years experience leading training teams or high level programs<br />
•Preferred organizational development experience in a retail organization<br />
•Knowledge of instructional design process and adult learning theory<br />
•User experience with <strong>Apple</strong> products is preferred, but not required<br />
•Bachelor’s degree or equivalent is preferred<br />
•Ability to work independently and be self-directed in a fast paced and complex environment<br />
•Extensive travel required<br />
Competencies and Developmental Description<br />
The following list of competencies are required for success in the Sr Design Leader position.<br />
•Strategic Planning ( is able to devise strategies and plans for all needs in training. Also should be able to think ahead<br />
and plan on a global level)<br />
•Managing Vision and Purpose (communicates a compelling and inspired vision or sense of core purpose, talks<br />
beyond today Talks about possibilities Is optimistic, can inspire and motivate entire units or organizations)<br />
•Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up<br />
in the air, can comfortably handle risk and uncertainty)<br />
•Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle differences<br />
with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
•Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback)<br />
•Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
•Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
•Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
•Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.,<br />
establishes and maintains effective relationships with customers and gains their trust and respect).<br />
•Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
•Developing Direct Reports and Others (will take on those who need help and further development, cooperates with<br />
the developmental system in the organization).<br />
•Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups, with<br />
peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
•Teamwork (creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
•Organizational Agility (knows how to get things done both through formal channels and the informal network,<br />
understands the origin and reasoning behind key policies, practices, and procedures, understands the cultures of<br />
organizations)<br />
Senior Development Manager / Santa Clara Valley, California<br />
An energetic individual, strongly motivated to be part of creating world-class retail stores for <strong>Apple</strong> Computer. Key<br />
attributes for consideration:<br />
-Innovative: keen ability to identify unique, break-through solutions for simple as well as complicated situations and<br />
conditions<br />
-Leader: bring groups of design, construction, and municipal individuals together to bring the vision of <strong>Apple</strong> stores<br />
to reality in the most expeditious and highest quality manner<br />
-Technically astute: history and experience on very complex and high-profile interior and exterior developments<br />
including retail, high-end interior, and unique exterior developments. Must carry degrees in either architecture,<br />
engineering, construction management, or related areas.<br />
Demonstrated success in overcoming obstacles with creative problem solving skills and positive approach to<br />
situations; persistence in the face of adversity; High standards of accountability; owns responsibility to attain agreed<br />
upon Milestones around budget, schedule, and quality;<br />
Self motivated: comfortable working independently<br />
Solid communicator: keeps key stakeholders and others posted with appropriate levels of detail in a timely manner;<br />
speaks and writes clearly and concisely<br />
Senior Development Manager / London<br />
Oversee store design, development, construction projects across the E.U., which includes new stores and<br />
refurbishment of open locations.<br />
An energetic individual, strongly motivated to be part of creating world-class retail stores for <strong>Apple</strong> <strong>Inc</strong>.<br />
Key attributes for consideration:<br />
-Innovative: keen ability to identify unique, break-through solutions for simple as well as complicated situations and<br />
conditions<br />
-Leader: bring groups of design, construction, and municipal individuals together to bring the vision of <strong>Apple</strong> stores<br />
to reality in the most expeditious and highest quality manner.<br />
- Enjoys travel (position requires approx. 60% of time traveling)<br />
Peers:<br />
-Japan Development Country Manager<br />
-U.S. Development managers<br />
Direct Reports:<br />
-Project Coordinator<br />
Dotted-line Reports:<br />
-Finance Analyst<br />
-Owner Furnished Items Coordinator(s)<br />
Reports to Senior Director, International & High Profile <strong>Retail</strong> Development<br />
Location: Preferred living in E.U.; expect 8 to 10 days in Cupertino per month; travel approx 60% of time<br />
Responsibilities:<br />
-Real Estate Review: Due diligence review of prospective sites.<br />
-Assist Real Estate Manager with lease negotiations and site review.<br />
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-Coordinate renovations or special projects in existing stores.<br />
-Manage New Store construction process from R.E. approval, design development (US Design team partnership),<br />
budget generation and qualification, bid process, site layout, contract administration, punch and closeout documents.<br />
-Procure and manage relationships of local architects/engineers/ general contractors.<br />
-Secure approvals/permits from landlords, local agencies, and <strong>Apple</strong> internal.<br />
-Report project progress to divisions within the company.<br />
-RFP’s and contracts for external vendors.<br />
-Coordinate owner furnished items.<br />
-Cost schedule forecasting and management.<br />
-Participant in the development of E.U. <strong>Retail</strong> Development Team, including interview and coaching process.<br />
Requirements:<br />
-Minimum of bachelor degree in architecture, engineering, or const. management or equivelant.<br />
-5 years minimum experience in <strong>Retail</strong> Store Development or Construction<br />
-Technically astute: history and experience on very complex and<br />
high-profile interior and exterior developments including retail,<br />
high-end interior, and unique exterior developments.<br />
-Proven experience selecting and overseeing teams of architects/general contractors/vendors<br />
-Highly skilled in construction technologies and practices.<br />
-Proven experience in fast implementation, multiple project role.<br />
-Experience creating proposal requests and negotiating contracts.<br />
-Experience in retail store development (construction) across multiple E.U. countries.<br />
-Proven experience managing project budgets and schedules.<br />
-Successfully lead Store Development (Construction/Design) teams.<br />
-Experience building flagship/ unique locations.<br />
-Proven ability to successfully handle multiple projects in various locations simultaneously.<br />
-Successful track record of cost and schedule management.<br />
-Demonstrated success in overcoming obstacles with creative problem solving<br />
skills and positive approach to situations; persistence in the face of<br />
adversity.<br />
- Solid communicator: keeps key stakeholders and others posted with<br />
appropriate levels of detail in a timely manner; speaks and writes clearly and concisely.<br />
Preferences<br />
-Luxury/high-end or innovative retail brand experience<br />
-Foreign language skills<br />
-Experience with U.S. retailer.<br />
Senior Development Manager, High Profile / Santa Clara Valley<br />
Oversee store design, development, construction projects across the E.U., which includes new stores and<br />
refurbishment of open locations.<br />
An energetic individual, strongly motivated to be part of creating world-class<br />
retail stores for <strong>Apple</strong> <strong>Inc</strong>.<br />
Key attributes for consideration:<br />
-Innovative: keen ability to identify unique, break-through solutions<br />
for simple as well as complicated situations and conditions<br />
-Leader: bring groups of design, construction, and municipal<br />
individuals together to bring the vision of <strong>Apple</strong> stores to reality in<br />
the most expeditious and highest quality manner.<br />
- Enjoys travel (position requires approx. 60% of time traveling)<br />
Peers:<br />
-Japan Development Country Manager<br />
-U.S. Development managers<br />
Direct Reports:<br />
-Project Coordinator<br />
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Dotted-line Reports:<br />
-Finance Analyst<br />
-Owner Furnished Items Coordinator(s)<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Reports to Senior Director, International & High Profile <strong>Retail</strong> Development<br />
Location: Preferred living in E.U.; expect 8 to 10 days in Cupertino per month; travel approx 60% of time<br />
Responsibilities:<br />
-Real Estate Review: Due diligence review of prospective sites.<br />
-Assist Real Estate Manager with lease negotiations and site review.<br />
-Coordinate renovations or special projects in existing stores.<br />
-Manage New Store construction process from R.E. approval, design development (US Design team partnership),<br />
budget generation and qualification, bid process, site layout, contract administration, punch and closeout documents.<br />
-Procure and manage relationships of local architects/engineers/ general contractors.<br />
-Secure approvals/permits from landlords, local agencies, and <strong>Apple</strong> internal.<br />
-Report project progress to divisions within the company.<br />
-RFP’s and contracts for external vendors.<br />
-Coordinate owner furnished items.<br />
-Cost schedule forecasting and management.<br />
-Participant in the development of E.U. <strong>Retail</strong> Development Team, including interview and coaching process.<br />
Requirements:<br />
-Minimum of bachelor degree in architecture, engineering, or const. management or equivelant.<br />
-5 years minimum experience in <strong>Retail</strong> Store Development or Construction<br />
-Technically astute: history and experience on very complex and<br />
high-profile interior and exterior developments including retail,<br />
high-end interior, and unique exterior developments.<br />
-Proven experience selecting and overseeing teams of architects/general contractors/vendors<br />
-Highly skilled in construction technologies and practices.<br />
-Proven experience in fast implementation, multiple project role.<br />
-Experience creating proposal requests and negotiating contracts.<br />
-Experience in retail store development (construction) across multiple E.U. countries.<br />
-Proven experience managing project budgets and schedules.<br />
-Successfully lead Store Development (Construction/Design) teams.<br />
-Experience building flagship/ unique locations.<br />
-Proven ability to successfully handle multiple projects in various locations simultaneously.<br />
-Successful track record of cost and schedule management.<br />
-Demonstrated success in overcoming obstacles with creative problem solving<br />
skills and positive approach to situations; persistence in the face of<br />
adversity.<br />
- Solid communicator: keeps key stakeholders and others posted with<br />
appropriate levels of detail in a timely manner; speaks and writes clearly and concisely.<br />
Preferences<br />
-Luxury/high-end or innovative retail brand experience<br />
-Foreign language skills<br />
-Experience with U.S. retailer.<br />
Senior Director of Training / Santa Clara Valley<br />
Dedicated to fulfilling the <strong>Apple</strong> <strong>Retail</strong> vision, mission, strategy, and business goals by ensuring the timely<br />
development and execution of training programs, policies and procedures. Primary responsibility is to develop and<br />
facilitate a training strategy that results in unparalleled customer service and incremental profit growth.<br />
• Directs, and is responsible for the mastery of adult learning theories and the application to training delivery for a<br />
diverse business setting.<br />
• Can articulate a scope and sequence of training objectives as they directly relate to management job responsibilities.<br />
• Conducts ongoing research on innovative and effective training.<br />
• Implements results through strategic plan and establishes benchmark criteria for goals, policies, and practices.<br />
• Ensures that the departments of Training and Operations are aligned with the company business objectives.<br />
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• Administrative Jobs •<br />
• Understands technology industry trends and issues and brings forth creative solutions to meet operational standards.<br />
• Leverages partnerships and alliances across corporate educational groups and industry resources to improve the<br />
quality of training and opportunities for employees.<br />
• Collaborates with retail store and other internal constituencies to develop updated training tools as needed.<br />
• Responsible for ensuring the training department conforms to the <strong>Apple</strong> quality and service standards and<br />
procedures.<br />
• Travels regularly to stores as required by the business.<br />
• Complies with all company policies and procedures.<br />
• Protects all company assets.<br />
• Demonstrates excellent communication skills with regional and store staffs, customers, and headquarters.<br />
• Identifies, communicates, and implements innovative ideas to <strong>Retail</strong> Operations leadership team.<br />
• Demonstrates flexibility.<br />
Qualifications:<br />
• Required relevant BA/BS and 7-10 years proven management, training and development experience.<br />
• 3-5 years group and project management experience required.<br />
• Training delivery expertise, solid presentation and facilitation skills.<br />
• Achievement oriented.<br />
• Strong organizing, collaborating, planning, communicating and directing skills.<br />
• Excellent interpersonal skills.<br />
• Proven influence orientation. Able to identify key people who influence particular decisions.<br />
• 3-5 years of group management and relationship building skills a must to develop needed network.<br />
• Confident and aware of personal impact when dealing with headquarter teams.<br />
• Highly recommended by employees, clients, and colleagues as a leader who can produce high caliber results.<br />
Senior Financial Analyst / Santa Clara Valley, California<br />
Be a key player in our retail revolution. Help architect our future. Get ready for a challenging and rewarding job, one<br />
that encourages you to think strategically yet stay connected to our customers. Work with stores from Paris, to San<br />
Francisco to Shanghai and help share the <strong>Apple</strong> experience with almost six million visitors a week. Be part of the<br />
world’s most successful global retailer.<br />
Be a key player in our retail revolution. Help architect our future. Get ready for a challenging and rewarding job, one<br />
that encourages you to think strategically yet stay connected to our customers. Work with stores from Paris, to San<br />
Francisco to Shanghai and help share the <strong>Apple</strong> experience with almost six million visitors a week. Be part of the<br />
world’s most successful global retailer.<br />
Based in Cupertino, the Store Operations Finance team acts as the primary finance partner for our <strong>Apple</strong> <strong>Retail</strong> stores<br />
worldwide. The team works with our field leaders and corporate partners to ensure that the stores have the payroll<br />
resources to enrich the lives of our customers and employees. The Analyst provides analysis and insight in store<br />
payroll and staffing and is a key innovator and thought leader within the team.<br />
With a global, strategic focus on payroll and staffing, primary responsibilities include:<br />
Assess needs of fast-paced, evolving business. Develop and conduct analysis in response to business needs. Develop<br />
conclusions and implement scalable processes based on analysis.<br />
Manage store level sales forecast used to allocate payroll resources. Continually develop, test and refine models to<br />
accurately project store level sales and work with rest of payroll team to align sales projection with payroll support<br />
recommendations.<br />
Oversee financial aspects of store level bonus program, including working with Global HR on program parameters<br />
and requirements, conducting analysis on bonus drivers, and creating executive reporting on bonus achievement.<br />
Serve as primary <strong>Retail</strong> Finance point of contact for Payroll Systems projects, ranging from <strong>Apple</strong> <strong>Inc</strong>. projects to<br />
<strong>Retail</strong> Finance Payroll team projects. Develop business cases for system project needs, understand and communicate<br />
impacts of systems projects, and drive <strong>Retail</strong> Finance Payroll team projects.<br />
Conduct ad hoc analysis and create reporting and presentations in support of retail finance leadership<br />
Partner with store leadership and retail corporate teams, including Red Zone, Family Room and Store Operations, to<br />
define strategies and provide day-to-day support for our 350+ stores around the world<br />
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Ideal candidates will:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
-Not be your typical finance professional<br />
-Be broad-based business professionals with strong acumen across multiple disciplines<br />
-Experience and interest in systems projects<br />
-Have FP&A experience<br />
-Bring 5+ years of professional experience and an MBA<br />
-Think both analytically and creatively<br />
-Have ability to manage multiple priorities<br />
-Be an intellectually curious self-starter<br />
-Want to make a difference in your life and work<br />
Senior Instructional Designer / Santa Clara Valley<br />
<strong>Retail</strong> Training, Design – Senior Instructional Designer<br />
Lead the design of interactive learning experiences for all people in <strong>Apple</strong> <strong>Retail</strong>. These learning experiences may<br />
take place in the classroom, online, or in the stores and may be peer-to-peer, hands-on or just about anything we can<br />
imagine.<br />
People who excel in this role are deeply passionate about how people learn. They understand traditional training and<br />
instructional models, but they challenge the status quo. They value what works and why it works. Often that has little<br />
to do with traditional “instructional design”.<br />
Sometimes good ideas come from a 1940’s Army training filmstrip or a modern dance performance on body<br />
language and sometimes they come from the latest paper on the connection between the olfactory and limbic<br />
systems. Source is not important, outcome is.<br />
We work closely as a team and are very collaborative, so challenging the status quo must be balanced by a deep<br />
respect for teammates and the wisdom of others. It’s an uncommon combination, but if you have a burning drive to<br />
improve things by building something better coupled with humility and a playful, positive curiosity then you’ll be a<br />
great fit.<br />
A major part of this role is listening. Listening to high level people in the organization talk about what is challenging<br />
for them, listening to people in the stores tell you what they need, listening by observing the way people really do<br />
their work day in and day out.<br />
We use a prototyping process to design the learning experiences and each prototype is a “guess” at what might work.<br />
By listening closely to people and taking our own egos out of the equation, we’re able to make better “guesses”.<br />
Because this is a Senior position, we want to see multiple examples of highly innovative learning experiences in the<br />
successful candidate’s portfolio. They’ll have done amazing work in many different areas of training and<br />
development and will be able to very quickly jump into a new project with which they have no prior experience or<br />
subject matter expertise.<br />
Primary job functions:<br />
Drive the research behind a training design project that paints a clear picture of what’s happening in our stores today.<br />
Lead the design of training materials and programs for the <strong>Apple</strong> <strong>Retail</strong> stores (from initial research and interviews to<br />
first prototypes to pilots to final roll-out and T3)<br />
Write learning experience materials (participant guides, facilitator guides, Keynote slides, interactive simulation<br />
scenarios, visual how-to’s, etc.)<br />
Facilitate prototype brainstorming sessions, observations and learner reviews.<br />
Write documents throughout the development process (research summary, learner review summaries, prototype<br />
direction documents, sunset review)<br />
Measure results of training to improve those results (NPS, employee engagement, Level 3 and 4 evals, etc.)<br />
Some facilitation of learning experiences with learners during the prototyping process and pilots.<br />
Competencies and Developmental Description:<br />
The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel in this role.<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Self Knowledge (excited to receive and give constructive feedback; strong desire for self growth and improvement)<br />
Customer Focus (Dedicated to meeting the expressed and unexpressed needs of our customers - internal and external;<br />
always seeks first-hand information from learners and customers through direct observation and interviews; acts with<br />
customers in mind; cares deeply about people)<br />
Dealing With Ambiguity (Effectively copes with change; can shift gears comfortably; can decide and act without the<br />
total picture or complete information; can handle risk and uncertainty)<br />
Listening (Practices attentive and active listening; has the patience to hear people, even when they disagree;<br />
understands the value of listening in work relationships)<br />
Written Communication (Is able to write clearly and succinctly across wide range of mediums (slides, interactive<br />
scenarios, facilitator guide, research summary, etc.) in a variety of styles)<br />
Problem Solving (Probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis;<br />
looks beyond the obvious and doesn’t stop at the first answers)<br />
Learning on the Fly (Learns quickly when facing new problems, a relentless and versatile learner; open to change;<br />
analyzes both successes and failures for clues to improvement; experiments and will try anything to find a solution)<br />
Creativity (Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated<br />
notions. Tends to be seen as original and value-added in brainstorming settings)<br />
The ideal candidate will possess these qualities and skills:<br />
- Flexibility (positively respond to change)<br />
- Excellent formal and informal written and verbal communication<br />
A dedication to serving internal and external customers<br />
Superior Instructional Design (can create learning experiences that allow people to do something differently than<br />
they did before in a targeted and often innovative way, can create these within time and other constraints)<br />
Balanced between organization and creativity. Can switch seamlessly between wild “orbiting-the-giant-hairball”<br />
creativity with providing structure and laser-like clarity.<br />
Excels at execution (can bring innovative ideas from the whiteboard to fully functioning programs or systems)<br />
8+ years experience in professional instructional design<br />
BS or MA in instructional design (bonus points, but not required)<br />
Senior Legal Counsel, <strong>Retail</strong>, Europe / London, UK<br />
Reports to: Associate General Counsel, <strong>Apple</strong> Legal Department, based in Cupertino, California<br />
This position will be located in London, and will be the first point of contact for general legal matters in support of<br />
<strong>Apple</strong>’s <strong>Retail</strong> activities in Europe. The position will report directly to the Associate General Counsel supporting the<br />
<strong>Retail</strong> organization. The individual will keep Legal and <strong>Retail</strong> management advised of significant legal issues<br />
affecting the <strong>Retail</strong> business in Europe and will coordinate legal matters with other lawyers in the worldwide Legal<br />
Department as required.<br />
Key responsibilities & tasks<br />
• The focus on the legal matters will be on the commercial and other customer-facing requirements of op-erating<br />
<strong>Retail</strong> stores throughout the UK and Continental Europe.<br />
• The position will advise the <strong>Retail</strong> organization in Europe on day-to-day operational matters, including resolution<br />
of customer disputes, agreements with vendors and third parties, and general commercial and consumer advice.<br />
• The position will work with lawyers in other organizations within <strong>Apple</strong>, representing <strong>Apple</strong>’s various business<br />
sectors, on collaborative and cross-functional projects and initiatives, to ensure that <strong>Apple</strong>’s overall interests are best<br />
served.<br />
• Supervise outside counsel as appropriate<br />
Knowledge<br />
An in-depth knowledge of commercial law, consumer law, and general legal requirements at both the EU and<br />
country level is required.<br />
You will have a UK legal qualification plus a minimum of 8 to 10 years related experience or equivalent, preferably<br />
in the retail industry. Expertise from within the technology or consumer product industries is desirable as is<br />
experience dealing with pan-European legal issues, both at an EU level as well as at a na-tional level. Experience of<br />
working in a business with its headquarters in the US would be regarded as beneficial. Capability in European<br />
languages other than English is extremely valuable.<br />
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Skills<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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• Ability to work in a complex matrix and continually changing business environment;<br />
• Ability to interact with cross functional teams;<br />
• Ability to create good relationships throughout the <strong>Apple</strong> organization on a pan-European basis;<br />
• Adept at maintaining a long-distance relationship with your management;<br />
• Excellent relationship building skills at peer and management levels;<br />
• Strong analytical skills, with an ability to see the commercial implications of actual and planned activities;<br />
• Flexible attitude and an ability to roll up sleeves;<br />
• Capable of operating effectively without the support of a huge infrastructure;<br />
• Adept at producing results in a high growth environment;<br />
• Resilient and determined to ensure initiatives achieve their full benefit;<br />
• Excellent communication skills with first class influencing and advisory skills.<br />
Senior Manager - Direct Sourcing / Santa Clara Valley<br />
Responsible for the strategic oversight of cosmetic elements used <strong>Apple</strong> store construction worldwide.<br />
Strategy:<br />
- Develop and implement overall supply chain strategy that mitigates risk for commodity.<br />
- Manage highest executive level relationships with supply base.<br />
- Travel to support strategic initiatives for commodity.<br />
- Develop and maintain Commodity Spec and Preservation Handbook for commodity.<br />
- Partner with Standards, Design and Development to drive new technologies and innovation.<br />
- Drive new supplier on-boarding process.<br />
Supplier Management:<br />
- Contract negotiation and management for all scenarios within commodity space.<br />
- Lead pricing negotiations with supply base.<br />
- Drive value engineering initiatives for commodity.<br />
Execution:<br />
- Ensure flawless execution of delivery and quality for commodity.<br />
- Ensure zero air freight exposure for commodity.<br />
- Supply demand balance for complex projects and supply chains.<br />
Required Skill and Experience:<br />
- A proven leader who will do “whatever-it-takes” to get the job done.<br />
- Strong business acumen and experience managing complex supply chains, cost models, and quotation analysis.<br />
- Background of managing detailed negotiations.<br />
- Superb communication skills (both verbal and written).<br />
- Must be a self starter who is comfortable working independently.<br />
- Ability to effectively delegate tasks.<br />
Senior Manager - <strong>Retail</strong> Interactive / Santa Clara Valley<br />
The <strong>Apple</strong> <strong>Retail</strong> Marketing team is recruiting a seasoned Interactive Manager in a new position to lead the <strong>Retail</strong><br />
group’s customer-facing communications in the digital space. This person will be responsible for the planning,<br />
deployment, management, and operations for the growing set of <strong>Retail</strong>-focused interactive initiatives.<br />
Within the overall <strong>Apple</strong> <strong>Retail</strong> vision, the importance of digital experiences are growing rapidly as a means of<br />
enhancing the customer’s in-store experience, as well as extending the <strong>Retail</strong> environment beyond the store. These<br />
digital experiences revolve around our products, apps, and the <strong>Web</strong>.<br />
This position is a senior role within the <strong>Retail</strong> Marketing team team, and will be managing a team of individuals<br />
responsible for the ongoing maintenance of existing <strong>Retail</strong> interactive programs, while working with <strong>Retail</strong>’s partners<br />
to execute key digital customer-facing digital projects.<br />
Candidates for this position must have an established track record of delivering and managing a broad array of<br />
projects with an emphasis on web and application-based interactive experiences.<br />
Responsibilities include driving <strong>Retail</strong>’s interactive strategy, planning for scalability, and working closely with<br />
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external sales and marketing partners. Strong leadership abilities are required as this position coordinates the work of<br />
multiple stakeholders and requires digital expertise at the strategic as well as executional level.<br />
As <strong>Apple</strong> continues to grow its presence in the mobile space, candidates should have experience in mobile and<br />
internet technology across devices. Candidates for this position should be engaged in the latest internet advancements<br />
and technology, and be prepared to take a leadership role in <strong>Apple</strong> <strong>Retail</strong>’s interactive presence across all products<br />
and services.<br />
Key attributes:<br />
•Collaborative: With multiple stakeholders, communication and teamwork is critical.<br />
•Structured: An understanding of how to plan and scope work on an ongoing basis.<br />
•Knowledgeable: A deep understanding of interactive process and deliverables.<br />
•Results-oriented: A proven track record of delivering results.<br />
•Leadership: In addition to being a strong manager, the candidate must lead efforts across team.<br />
Key responsibilities:<br />
•Lead a team.<br />
•Plan and manage the operational aspects of <strong>Retail</strong>’s digital interactive work.<br />
•Work closely with marketing communications for the execution of key <strong>Retail</strong> interactive work.<br />
•Work with senior-level internal executives and stakeholders to ensure goals are achieved.<br />
•Provide a forecast and project pipeline on a rolling six month basis.<br />
Key skills<br />
•Leading teams that execute within the digital space.<br />
•Strong knowledge of internet technologies, particularly HTML5 and mobile.<br />
•Experience managing publishing through content management systems, across multiple platforms.<br />
•Excellent interpersonal skills and the ability to manage relationships across multiple teams.<br />
•Solid written and verbal communication skills; confidence presenting to groups of different sizes.<br />
•Experience working on global accounts or projects a plus.<br />
•Must be flexible and enjoy a fast-moving, evolving environment.<br />
•Agency-side leadership experience a plus.<br />
•Strong history in digital communications, with significant experience in web build and email marketing.<br />
Requirements:<br />
The position requires a minimum of eight years of experience as a digital and interactive producer or account<br />
manager, with at least five years of management experience in a global environment. Interactive agency experience is<br />
beneficial.<br />
Education or Experience:<br />
BS/BA, Master’s degree preferred.<br />
Senior Manager of Design / Santa Clara Valley, California<br />
Job Summary: Responsible for creating strategy, and managing the design function for <strong>Apple</strong> <strong>Retail</strong> Training.<br />
<strong>Inc</strong>ludes managing a diverse team of instructional designers, web development and other important partners that<br />
support training efforts. This person will help determine the direction of training for <strong>Apple</strong> <strong>Retail</strong> and work closely<br />
with other training partners and stakeholders to ensure that training is innovative, engaging, and on the cutting edge<br />
of high technology retail.<br />
Job Responsibilities:<br />
Manage and develop a team of 4 instructional designers and web developers by providing direction, support and<br />
vision for where <strong>Apple</strong> <strong>Retail</strong> is going and how training will help <strong>Apple</strong> achieve its goals.<br />
Create, revise and maintain both classroom and online curriculums for <strong>Apple</strong> <strong>Retail</strong>.<br />
Create and maintain processes and methodologies that support the continued growth of <strong>Apple</strong> <strong>Retail</strong> and allow the<br />
team to be on the cutting edge of training innovation.<br />
Develop partnerships and relationships with internal and external partners that allow us to leverage information and<br />
resources that will benefit the <strong>Retail</strong> division.<br />
Work with course developers and the Delivery team to customize training materials as needed to meet the needs of<br />
the intended audience and the business.<br />
Work closely with Training Management to ensure alignment of goals and strategies and provide direction for the<br />
entire team.<br />
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Maintain extensive knowledge of course materials and look for new and innovative ways to deliver content<br />
Assess training needs and make recommendations on appropriate solutions for stores.<br />
Job Requirements:<br />
Master’s degree or equivalent, preferred, plus 8-10 years work experience in training and instructional design.<br />
Experience in retail sales, customer relations and/or high tech preferred.<br />
Must have manager level experience and demonstrate a high level of managerial credibility.<br />
Experience in interacting with and influencing all levels management.<br />
User experience with Mac OS X a plus.<br />
Excellent verbal and written communication.<br />
Knowledge of instructional design process both for classroom based and online training.<br />
Reports To: Training Director<br />
Senior Manager, Global <strong>Retail</strong> Marketing / Santa Clara Valley<br />
SENIOR MANAGER, Global <strong>Retail</strong> Marketing, Consumer, Prosumer, and Youth<br />
This senior-level position is responsible for developing and executing the global retail marketing strategy including<br />
leading, managing, and executing successful program and event initiatives targeted toward our consumer, youth and<br />
prosumer customers to build <strong>Apple</strong> <strong>Retail</strong>’s brand awareness, increase market share, earn customer loyalty, foster<br />
community, and drive sales.<br />
As a member of the Corporate <strong>Retail</strong> Marketing Team, this role will report to the Senior Manager of Global <strong>Retail</strong><br />
Marketing. This role will manage at least two direct reports and have senior-level cross-functional management<br />
responsibilities. This Cupertino-based position requires close partnership with other members of the Corporate <strong>Retail</strong><br />
Marketing team in Cupertino, Europe, and AsiaPac.<br />
Primary Responsibilities<br />
Lead development and execution of the global retail consumer marketing strategy by specifically leading the global<br />
development and execution of seasonal programs, music, sports, film and entertainment events, consumer<br />
workshops, prosumer programs, youth programs, educational programs, significant store openings<br />
Act as the key first point of contact for all US workshop/event requests by owning the retail marketing inbox<br />
Ensure seamless integration with global <strong>Retail</strong> Marketing Managers and manage a large cross-functional team<br />
including leadership from <strong>Apple</strong> corporate marketing, external vendors and agencies, localization firms, and internal<br />
and external creative resources<br />
Recommend and develop new initiatives to support new product launches, aggressive business growth and store<br />
expansion, while maintaining fiscal responsibility<br />
Mentor and develop a small team of incredibly bright and talented program managers<br />
Provide leadership in driving strategic change and execution throughout the organization, identifying potential<br />
opportunities for business growth<br />
Provide tracking, analysis, and insight to produce future successful marketing programs, inspire evolution, and<br />
improve efficiency<br />
Build and maintain strong professional relationships across all channels<br />
Contribute technical, experiential and/or operational innovation to the overall retail marketing strategy<br />
Maintain intimate understanding of the <strong>Apple</strong> <strong>Retail</strong> brand and business model as well as the key role that consumer<br />
programmes and events play in supporting the brand<br />
Liaise with and guide cross-functional teams to ensure alignment with global and local strategic initiatives, clear<br />
communication, seamless integration and timely execution of retail marketing program deliverables; cross-functional<br />
teams include and are not limited to: Corporate Marketing, Product Marketing, Public Relations, Store Operations,<br />
Marketing Communications, Training, Merchandising, Finance, Procurement, and Third Party Vendors<br />
Meet marketing objectives and provide deliverables within timelines and on budget<br />
Manage and review marketing materials to ensure items are on brand<br />
Qualifications<br />
Minimum BA in Marketing, Business or related field; MBA a plus.<br />
Demonstrated track record of handling complex/multi-faceted projects<br />
Strong knowledge of the retail environment<br />
Ability to perform well under pressure with deadlines<br />
Passion for pop culture, music, film and photography<br />
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Passion for the value of education, teaching and learning<br />
Proven ability to lead and influence in a heavily matrixed organization<br />
Strong organizational, communications, and presentation skills<br />
Proven leadership and team management skills: able to motivate, lead and inspire<br />
Ideally a minimum of 10 years Marketing Experience, preferably to a consumer/prosumer target<br />
Senior Manager, Global <strong>Retail</strong> Marketing, Business / Santa Clara Valley<br />
This senior manager position is responsible for developing and executing the global retail marketing strategy<br />
including leading, managing, and executing successful program and strategic initiatives targeted toward business<br />
customers in an effort to build <strong>Apple</strong> <strong>Retail</strong>’s brand awareness, market share, customer loyalty, community, and<br />
business sales.<br />
As a member of the Corporate <strong>Retail</strong> Marketing Team, this role will report to the Senior Manager of Global <strong>Retail</strong><br />
Marketing. This Cupertino-based role has senior-level cross-functional management responsibilities and requires<br />
close partnership with other members of the Corporate <strong>Retail</strong> Marketing team in Cupertino, Europe, and AsiaPac.<br />
Primary Responsibilities<br />
• Lead development and execution of the global retail business marketing strategy by specifically leading the global<br />
development and execution of programs and strategic initiatives<br />
• Act as the key first point of contact for all US business marketing requests by responding to requests from the retail<br />
marketing email inbox and by working in close partnership with the <strong>Apple</strong> <strong>Retail</strong> Business team<br />
• Ensure seamless integration with our team of global <strong>Retail</strong> Marketing Managers, including the management of a<br />
large cross-functional team which consists of the <strong>Apple</strong> corporate MARCOM team, external vendors and agencies,<br />
localization firms, and internal and external creative resources<br />
• Recommend and develop new initiatives to support new product launches, create solution and event presentation,<br />
sustain momentum of programs, and further the <strong>Apple</strong><br />
• <strong>Retail</strong> business positioning, while maintaining fiscal responsibility<br />
• Mentor and develop an extremely bright and talented program manager<br />
• Provide leadership in driving strategic change and execution throughout the organization, identifying potential<br />
opportunities for business growth<br />
• Provide tracking, analysis, and insight to produce future successful marketing programs, inspire evolution, and<br />
improve efficiency<br />
• Build and maintain strong professional relationships across all channels<br />
• Contribute technical, experiential and/or operational innovation to the overall retail marketing strategy<br />
• Maintain intimate understanding of the <strong>Apple</strong> <strong>Retail</strong> brand and business model as well as the key role that business<br />
programs and events play in supporting the brand<br />
• Liaise with and guide cross-functional teams to ensure alignment with global and local strategic initiatives, clear<br />
communication, seamless integration and timely execution of retail marketing program deliverables; cross-functional<br />
teams include and are not limited to: Corporate Marketing, Product Marketing, Public Relations, Store Operations,<br />
Marketing Communications, Training, Merchandising, Finance, Procurement, and Third Party Vendors<br />
• Meet marketing objectives and provide deliverables within timelines and on budget<br />
• Manage and review marketing materials to ensure items are on brand<br />
Qualifications<br />
• Minimum BA in Marketing, Business or related field; MBA a plus.<br />
• Demonstrated track record of handling complex/multi-faceted projects<br />
• Strong knowledge of the retail environment<br />
• Ability to perform well under pressure with deadlines<br />
• Proven ability to lead and influence in a heavily matrixed organization<br />
• Strong organizational, communication, and presentation skills<br />
• Proven leadership and team management skills: able to motivate, lead and inspire<br />
• Ideally a minimum of 6-10 years Marketing Experience, preferably to a business audience<br />
Senior Manager, Marketing Programs & Promotions / Santa Clara Valley, California<br />
The World Wide <strong>Apple</strong> Online Store is seeking a Senior Manager, Marketing Programs & Promotions to lead the<br />
development of programs that drive traffic, customer acquisition and site sales. The person will be responsible for<br />
working with cross-functional teams to develop compelling site and outbound marketing programs that can be<br />
leveraged world wide. Programs might include site/online advertising campaigns, telesales marketing campaigns and<br />
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cross-channel programs. The successful candidate will bring substantial experience in consumer marketing, retail and<br />
online marketing as well as strong project management and leadership skills.<br />
Substantial consumer marketing, retail and online marketing experience<br />
Passion for ecommerce<br />
Customer-focused<br />
Proven track record of creating and managing successful online acquisition programs and campaigns<br />
Strong leadership skills and demonstrated ability to present recommendations and plans to senior management<br />
Ability to work in a fast-paced, dynamic work environment<br />
Team-player<br />
B.S. degree required. MBA preferred.<br />
Normally requires 8+ years relevant experience, including 2-3 years of ecommerce experience.<br />
Senior Manager, <strong>Retail</strong> Direct Marketing / Santa Clara Valley<br />
This position is responsible for developing and managing global <strong>Apple</strong> <strong>Retail</strong> Store marketing programs across<br />
online and direct mail channels. As a member of the Corporate <strong>Apple</strong> <strong>Retail</strong> Team, this role will report to the<br />
Director of Global <strong>Retail</strong> Marketing with the primary responsibility of developing and implementing successful<br />
outbound and interactive marketing initiatives designed to build <strong>Apple</strong>’s brand awareness, increase market share,<br />
earn customer loyalty, foster community and drive sales. This role will manage at least one direct report and have<br />
senior level cross-functional management responsibilities.<br />
Other key cross-functional team relationships include Corporate Direct Marketing, Graphic Design, Database<br />
Marketing, Customer Loyalty, <strong>Retail</strong> Merchandising, Product Marketing and <strong>Retail</strong> Field Managers.<br />
Primary Responsibilities<br />
Planning and Development<br />
• Lead strategy, development, implementation and program analysis for the all retail customer communications and<br />
broader company direct communication initiatives that include retail components.<br />
• Support <strong>Retail</strong> Marketing function in developing, evaluating and executing outbound marketing plans and baseline<br />
customer communications to increase incremental profit and build awareness of the retail store offerings and<br />
experience.<br />
• Develop, execute and communicate web and direct communication plans.<br />
• Ensuring seamless integration with <strong>Retail</strong> Marketing Program Managers and International Marketing Leads and<br />
support teams.<br />
• Build and maintain strong business relationships across all channels.<br />
• Serve as customer advocate for the web site experience and direct mail creative messaging.<br />
• Recommend and develop strategies to support aggressive business growth and International store expansion, while<br />
maintaining fiscal responsibility.<br />
• Provide leadership in driving strategic change and identifying potential business opportunities relating to growing<br />
our business.<br />
• Manage the creative team in defining web site architecture, navigations, customer usability, project scope and<br />
requirement phases for all new site features and functionality unique to <strong>Apple</strong> <strong>Retail</strong> initiatives.<br />
• Ensure the marketing initiatives are in line with merchandising strategy. Interact regularly with merchants/vendors,<br />
team members, creative and cross-channel representatives as required.<br />
• Improve consistency and customer experience for all outbound communication.<br />
• Evolve retail web site to create a dynamic environment that serves as an online community to enrich our customers<br />
lives and inspire visits to retail over and over again.<br />
• Provide analysis and insight to produce successful marketing programs, inspire evolution and improve efficiency.<br />
Daily Project Management<br />
• Drive Direct-to-Consumer campaign execution – from name selection to in-home delivery to summarizing and<br />
analyzing click through results and effectiveness of calls to action.<br />
• Manage content input, creative review and approval, schedules and integration with other program deliverables for<br />
all web and direct mail marketing activities.<br />
• Partner with Online Store, <strong>Retail</strong> Merchant Team, List Management, Outside Vendors (where applicable) and<br />
Direct Mail Creative Team on all aspects of messaging, featured products and timing.<br />
• Ensure proper support and implementation of event database system and requests for changes to individual store<br />
specific information.<br />
• Respond to business critical web updates for individual store pages and main retail page.<br />
• Oversee daily site experience, including site changes, problem trouble-shooting, escalation and resolution.<br />
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• Implement all direct marketing programs, track performance and make recommendations for improvements with a<br />
focus on Grand Openings, Monthly Newsletter, One to One and ProCare member communications.<br />
• Communicate and maintain quarterly calendar of all Global outbound communications.<br />
• Track and manage Direct Marketing budget in partnership with <strong>Retail</strong> Finance and Director Global <strong>Retail</strong><br />
Marketing, make recommendations for improvement and savings.<br />
• Conduct measurement and analysis on the effectiveness and efficiency of existing partnerships<br />
• Ensure seamless campaign launch across all Countries and execution of all partnerships, ensuring accuracy and<br />
consistency.<br />
• Assist in setting up strategy and processes to get new Countries web and direct mail functions up and running<br />
efficiently.<br />
• Mentor and develop at least one direct report.<br />
Qualifications<br />
• Minimum BA in Marketing, Business or related field. MBA a plus.<br />
• 5-7 years in Online Marketing, <strong>Web</strong> Marketing, Interactive Marketing, Marketing Communications, <strong>Retail</strong>,<br />
Database Marketing or Online media planning.<br />
• French, German, Japanese or Mandarin speaking a plus.<br />
Senior Manager, <strong>Retail</strong> PR / Santa Clara Valley, California<br />
This person will be responsible for managing media relations and PR programs for <strong>Apple</strong>’s 100+ retail stores<br />
worldwide. Responsibilities will include leading media efforts for all <strong>Apple</strong> retail store openings, as well as creating<br />
and implementing creative, proactive PR plans to promote the <strong>Apple</strong> store experience and retail offerings for PC and<br />
Mac users, businesses, schools, families and other key audiences. This person will work closely with the PR leads for<br />
<strong>Apple</strong> product and corporate PR and analyst relations in planning and coordinating media opportunities.<br />
Senior Manager, Supplies / NSO / Preservation / Santa Clara Valley<br />
The Senior Manager of Global Supplies, New Store Openings, and Store Preservation embraces the vision of <strong>Apple</strong><br />
<strong>Retail</strong> and leads a dynamic team responsible for ensuring the flawless opening of new and remodeled stores around<br />
the world, the preservation of the facilities within those stores, and the global management of store supplies. Primary<br />
job functions include:<br />
- Recruit, hire, train, develop, retain, and inspire a high-performance team of managers that delivers on the following<br />
Store Operations and Communications objectives<br />
o Develop and implement processes that maximize efficiency, reduce workload, and protect the company and the<br />
brand.<br />
o Deliver effective, just-in-time communication that meets the needs of field personnel and <strong>Apple</strong> Campus partners.<br />
o Provide superior customer service and support to field teams.<br />
o Manage the procurement and maintenance of supplies for new and existing stores.<br />
o Negotiate with vendors to leverage store growth and reduce operating expenses.<br />
o Manage all operational aspects to ensure the impeccable opening of new and remodeled stores.<br />
- Lead efforts to continually improve store functions and processes, particularly in the design of the retail store back<br />
of house.<br />
- Continually challenge the status quo and drive change where needed to grow the business, improve operations of<br />
the store, and reduce costs.<br />
- Partner with Real Estate, Store Development, Facilities and Finance to design effective, break-through, costeffective<br />
solutions for maintaining the pristine condition of all stores<br />
- Lead efforts throughout the world to define needs and acquire space for in-country retail team members.<br />
- Partner with in-country teams and lead from afar, to establish new country store supply chain and new country/new<br />
store opening support.<br />
- Act as a strong advocate and support for the stores with <strong>Apple</strong> Campus partners by creating and nurturing key<br />
relationships with Regional Directors, as well as Store Management and Teams.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
• 5-7 years retail operations experience in a fast-paced, high-growth, international environment<br />
• 5-7 years management experience with a proven ability to build and develop high-performance teams<br />
• Demonstrated ability to think and act strategically, understand complex business challenges and formulate effective<br />
solutions designed to improve business results<br />
• Significant experience interacting with and influencing team members at all levels<br />
• Demonstrated ability to lead and direct cross functionally.<br />
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• Proven ability to lead a global organization.<br />
• Track record of exceptional negotiation skills that deliver financial or efficiency gains while showcasing <strong>Apple</strong>’s<br />
commitment to behave with respect and integrity<br />
• Superior written and verbal communication skills<br />
• Flexibility that enables professional, efficient reaction to directional changes<br />
• Keen analytical skills and ability to identify and creatively resolve recurring issues<br />
• Experience defining, mapping, and improving processes.<br />
• Extensive domestic and international travel required.<br />
Senior Network Engineer / Santa Clara Valley<br />
This position will be responsible for the delivery and operations of WAN, LAN and wireless data network services<br />
for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership, collaboration, and<br />
communication skills working with various business units, IS&T organizations, <strong>Retail</strong> Development and Operations,<br />
external vendors, service providers and global peer providers to deliver, support and maintain the networking<br />
infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store networks, tune wireless<br />
networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>. The ideal candidate will<br />
take a lead role in the development and implementation of standards based systems, architecture and operational<br />
processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this position will be part of an<br />
on-call rotation with pager duty required<br />
Job description This position will be responsible for the delivery and operations of WAN, LAN and wireless data<br />
network services for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership,<br />
collaboration, and communication skills working with various business units, IS&T organizations, <strong>Retail</strong><br />
Development and Operations, external vendors, service providers and global peer providers to deliver, support and<br />
maintain the networking infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store<br />
networks, tune wireless networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>.<br />
The ideal candidate will take a lead role in the development and implementation of standards based systems,<br />
architecture and operational processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this<br />
position will be part of an on-call rotation with pager duty required.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
Work Performed:<br />
• Manage a wide range of network devices such as firewalls, routers, wireless devices, DNS/DHCP servers, switches<br />
and network monitoring devices.<br />
• Provide day to day support for <strong>Apple</strong> <strong>Retail</strong> stores from a combination of work tickets, email, network changes,<br />
onsite meetings with store managers and project reviews.<br />
• Effectively communicates relevant project information to the global retail network team, coordinates vendors and<br />
suppliers to meet timelines.<br />
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• Ability to make timely and effective decisions that are based on sound judgment and business rationale.<br />
• Participate in an on-call (7x24) support rotation with other members of the Global Networking group.<br />
• Develop written procedures, engineering drawings, and other technical documentation.<br />
• Influence the development of networking standards to meet the business requirements.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
12/5/2010<br />
Senior Network Engineer / Santa Clara Valley<br />
This position will be responsible for the delivery and operations of WAN, LAN and wireless data network services<br />
for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership, collaboration, and<br />
communication skills working with various business units, IS&T organizations, <strong>Retail</strong> Development and Operations,<br />
external vendors, service providers and global peer providers to deliver, support and maintain the networking<br />
infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store networks, tune wireless<br />
networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>. The ideal candidate will<br />
take a lead role in the development and implementation of standards based systems, architecture and operational<br />
processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this position will be part of an<br />
on-call rotation with pager duty required<br />
Job description This position will be responsible for the delivery and operations of WAN, LAN and wireless data<br />
network services for <strong>Apple</strong> <strong>Retail</strong> stores, worldwide. The successful candidate will demonstrate clear leadership,<br />
collaboration, and communication skills working with various business units, IS&T organizations, <strong>Retail</strong><br />
Development and Operations, external vendors, service providers and global peer providers to deliver, support and<br />
maintain the networking infrastructure at all of <strong>Apple</strong>’s retail stores. They will need to manage existing store<br />
networks, tune wireless networks, maintain sustaining operations and become a business partner for <strong>Apple</strong> <strong>Retail</strong>.<br />
The ideal candidate will take a lead role in the development and implementation of standards based systems,<br />
architecture and operational processes. This position is a primary support for the <strong>Apple</strong> <strong>Retail</strong> stores and as such this<br />
position will be part of an on-call rotation with pager duty required.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
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<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
Work Performed:<br />
• Manage a wide range of network devices such as firewalls, routers, wireless devices, DNS/DHCP servers, switches<br />
and network monitoring devices.<br />
• Provide day to day support for <strong>Apple</strong> <strong>Retail</strong> stores from a combination of work tickets, email, network changes,<br />
onsite meetings with store managers and project reviews.<br />
• Effectively communicates relevant project information to the global retail network team, coordinates vendors and<br />
suppliers to meet timelines.<br />
• Ability to make timely and effective decisions that are based on sound judgment and business rationale.<br />
• Participate in an on-call (7x24) support rotation with other members of the Global Networking group.<br />
• Develop written procedures, engineering drawings, and other technical documentation.<br />
• Influence the development of networking standards to meet the business requirements.<br />
Requirements:<br />
• A BA/BS degree is required, preferably in a related field but may be relaxed with equivalent work experience and<br />
proven certifications. A BS degree in computer science or information management with 5+ years or MS degree with<br />
3+ years experience, or equivalent is preferred.<br />
• Minimum of 7 to 10 years in the engineering and operations of information technology multi peering global<br />
networks.<br />
Strong working knowledge of:<br />
• Routing protocols EIGRP, OSPF, BGP, VPN, IPSEC, Multicast, VoIP, MPLS, Ether-Channel, DSCP/QoS, Cisco<br />
IOS, SIP<br />
• Wireless security protocols (I.E. 802.1x, EAP, WPA2) and Cisco specific wireless networking.<br />
• DNS/DHCP services<br />
• Juniper Firewalls & Routers (Netscreen & SRX)<br />
• Cisco Firewalls & Routers (FWSM’s, PIX, and ASA)<br />
• IPSec, 3DES, AES, IKE<br />
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project<br />
environment and manage multiple projects.<br />
• Strong organization skills and professional demeanor. Ability to work under pressure and manage difficult<br />
situations.<br />
•Must be able to work in a fast paced work environment. 25-50% Travel is required. Must be able to travel<br />
internationally & have a valid passport.<br />
•Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been<br />
adequately planned for.<br />
12/5/2010<br />
Senior Product Leader, Mobile Commerce / Santa Clara Valley<br />
The Sr. Product Leader, Mobile Commerce will provide a vision and a framework for how <strong>Apple</strong> <strong>Retail</strong> will meet<br />
future market demands in the field of Mobile Commerce. We are looking for an experienced product manager who<br />
can go beyond technical understanding to provide solid business and market leadership.<br />
Become an integral member of the small, dedicated <strong>Apple</strong> <strong>Retail</strong> team as we enter the world of Mobile Commerce.<br />
Work closely with a cross-functional, worldwide organization to implement creative new retail strategies. If you are<br />
passionate about technology, customer-focused, and entrepreneurial, you can make an immediate impact.<br />
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• Administrative Jobs •<br />
Responsibilities:<br />
Product Strategy and Roadmap Development<br />
• Guide release of software from concept through product launch. Create vision to guide organization – both up and<br />
down – and retain focus on shipping the “right” product<br />
• Key leader/decision-maker in cross-functional product and feature teams, both formal and informal, to ensure that<br />
proposed solutions meet customer needs<br />
• Own and drive process, while including and learning from key owners through organization.<br />
• Partner with key business partners and coordinating with cross-functional teams to define, develop and deliver<br />
products on schedule<br />
• Develop and/or maintain a multi-year product roadmap based on customer requirements and industry trends<br />
• Support development of Business Heads-up (BHU) and Business Requirements Documents (BRDs)<br />
• Guide technology partnership activities and develop strategies for the integration of partner technology/products<br />
Product Marketing<br />
• Champion product internally and externally. Oversee development of product information materials<br />
• Communicate strategy, capabilities and future directions to internal and external audiences such as the store teams,<br />
business partners and customers<br />
• Provide updates to executives on the status of all product matters<br />
• Create and deliver demos for internal and external audiences<br />
• Work with and provide feedback to Marketing team to establish product positioning, value proposition and launch<br />
strategy with key internal partners (PR, MarCom, Graphic Design, etc.)<br />
Market Research<br />
• Analyze market and technology trends<br />
• Review customer survey results, partner input, analyst input, market research, Net Promoter Scores, Technical<br />
Support and Customer Service call data, feedback from focus groups and consultants, and input from other business<br />
units to identify user needs and define product requirements<br />
• Represent the end users to the organization and continue to refine conception of end users<br />
Skills<br />
• 4+ years of software Product Management/Marketing experience with proven track record of stellar product.<br />
Experience with entire product lifecycle (from concept through launch) required. Consumer and/or web/Internet<br />
software (non-enterprise) experience preferred.<br />
• Requires a BS/BA degree. MBA or equivalent preferred.<br />
• Willing to go the extra mile and constantly drive for perfection<br />
• Proven ability to influence, inspire and lead others from peers to executives, customers, and partners<br />
• Proven ability to forge strong relationships -- and lead – cross-functional teams are required<br />
• Strong team building skills and personnel development talents<br />
• Ability to understand technical concepts and evaluate tradeoffs<br />
• Ability to quickly assess key risk areas/opportunities and address appropriately<br />
• Ability to brainstorm and turn to others for guidance/feedback<br />
• Ability to determine guiding philosophy, evangelize this philosophy and focus in on critical questions quickly<br />
• Strong quantitative and qualitative business case analysis skills<br />
• Thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
• Excellent written and verbal communication skills, including comfort in public speaking environments<br />
• Excellent time management, multi-tasking and organizational skills<br />
• Up to 15% travel<br />
Senior Program Manager / Santa Clara Valley<br />
The ideal candidate excels at coordinating cross-functional resources who work together effectively to deliver<br />
projects on time, within budget, and meet the business requirements.<br />
Driving multiple highly complex projects forward simultaneously, this individual will engage with a dynamic group<br />
of people who share a passion for innovation and excellence within the <strong>Apple</strong> <strong>Retail</strong> and <strong>Apple</strong> <strong>Inc</strong>. communities.<br />
The primary job responsibilities are to gather and document business requirements for strategic initiatives, validate<br />
overall direction with key stakeholders prior to development, and to facilitate the user acceptance process prior to<br />
implementation.<br />
We are looking for a candidate who can provide the right mix of business acumen and project management skills<br />
needed to deliver a superior initiative. Become an integral member of the <strong>Apple</strong> <strong>Retail</strong> Store team with a passionate<br />
dedication to the delivery of consistent and exceptional customer service. Work closely with a cross-functional,<br />
worldwide organization to implement creative new initiatives for our stores and customers.<br />
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• Administrative Jobs •<br />
This person must be able to work independently and as part of a larger, cross-functional team. The Program Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
organization.<br />
Primary job functions include:<br />
• Work with cross-functional team members to develop and document requirements and gain approval on project<br />
requirements.<br />
• Work with IS&T and business partners to ensure systems designs meet business requirements.<br />
• Responsible for coordinating, facilitating, and documenting outcome for project status meetings.<br />
• Create, manage and execute detailed project plans, key documentation, process maps and schedules with<br />
responsibility for task and team coordination. Track project and deliverables, regularly communicating status to all<br />
affected parties globally.<br />
• Responsible for ensuring user acceptance testing is completed.<br />
• Responsible for facilitating and documenting results of post implementation review of project.<br />
• Initiate, drive, and deliver complex and long term projects in partnership with cross-functional, global teams to<br />
ensure all aspects of projects are communicated, supported, and delivered to the highest standards.<br />
• Maintain awareness of, and direct projects to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities, focus and initiatives.<br />
• Develop strong working relationships quickly with different functional teams and regions to ensure delivery of the<br />
best possible results<br />
• Stay connected to the development and testing (UAT) of processes and systematic solutions.<br />
• Complete project impact analyses and work to implement training, communication, and change management to<br />
achieve desired project results.<br />
• Some domestic and international travel may be required.<br />
• Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate and at minimum possess these qualities and skills:<br />
• Strong Business acumen and instinct<br />
• A minimum of 5 years of corporate level program and/or project management required. Scope of projects/programs<br />
should be operational or sales driving in nature. This is NOT an IT or Engineering project management role.<br />
• Strong facilitation skills. Must be able to gather requirements from various personalities across organizational and<br />
geographical boundaries.<br />
• Must act independently and be self-motivated. Prioritizes, manages and meets deadlines.<br />
• Experience with developing and improving upon existing processes.<br />
• Excellent written and verbal communication skills. Ability to communicate relevant information to all levels of the<br />
organization.<br />
• Passionate dedication to the delivery of consistent and unparalleled customer experience<br />
• Self-starter who possesses exceptional time management skills and has great attention to detail.<br />
• Commitment to identifying and communicating creative and innovative ideas in ways that gain consensus and build<br />
partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully.<br />
• Strong soft skills and ability to develop relationships quickly. Well respected, trusted partner that is someone<br />
others want to work with.<br />
• Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Strong analytical skills and ability to identify trends and identify solutions.<br />
• Strong knowledge of IT project lifecycle<br />
• Strong knowledge and proven work experience with retail store operations and systems<br />
• Project management certification a plus<br />
• <strong>Retail</strong> or <strong>Apple</strong> <strong>Retail</strong> experience a plus<br />
• Bachelor’s degree<br />
• MBA a plus<br />
Essential competencies include, but are not limited to:<br />
• Action Oriented<br />
• Business Acumen<br />
• Command Skills<br />
• Creativity<br />
• Customer Focus<br />
• Delegation<br />
• Informing<br />
• Learning on the Fly<br />
• Listening<br />
• Motivating Others<br />
• Peer Relationship<br />
ifo<strong>Apple</strong>Store.com 12/29/2011 206
• Planning & Priority Setting<br />
• Problem Solving<br />
• Time & Process Management<br />
• Strategic Agility<br />
• Written Communications<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
• Administrative Jobs •<br />
Senior Program Manager - Enrichment, Red Zone Operations / Santa Clara Valley<br />
An <strong>Apple</strong> <strong>Retail</strong> Sr Program Manager - Enrichment, Red Zone Operations will be the primary point of contact for<br />
employee development and enrichment programs in the Red Zone. As a member of the Market Support team, the<br />
Enrichment Program Manager acts as a trusted partner with the HR and Training teams and an advisor to the field<br />
leadership teams as it relates to program administration. Driving multiple projects forward simultaneously, this<br />
individual will engage with a dynamic group of people who share a passion for innovation and excellence within the<br />
<strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional, global team. The Enrichment<br />
Sr Program Manager must possess excellent communication skills and be able to effectively interact and influence all<br />
levels in the organization.<br />
Primary job functions include:<br />
• In partnership with the field, cross-functional Market Support teams and global partners, initiate, design and<br />
implement new employee training, enrichment and development programs for the teams in the Red Zone, including<br />
but not limited to: Expert, Specialist and Red Zone Leader.<br />
• Enhance, manage and support existing Red Zone programs and initiatives such as Leader on the Floor and<br />
Leadership Architecture. Ensure alignment with other key areas including Family Room and Business. Create crossdepartmental<br />
and team support structure for all store programs and initiatives.<br />
• Champion and drive Red Zone Operations programs and initiatives. Support and integrate programs and initiatives<br />
in other key areas- Family Room and Business. Analyze field performance. Solicit, obtain and share feedback and<br />
best practices with both Market Support teams and field partners across all businesses. In partnership, turn<br />
information gathered into results that influence current projects or create new and improved initiatives that drive<br />
results.<br />
• Create, manage and execute all operational aspects of the enrichment and employee development programs,<br />
including program and project management, creation of reporting, logistics, and communication as necessary.<br />
• Influence the Red Zone Operations team, as well as other departments, to ensure process, procedures and systems<br />
drive process improvement while supporting our commitment to the Credo and our employees’ experience. In<br />
partnership, work to identify and resolve opportunities.<br />
• Maintain awareness of and direct projects to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities, focus, and initiatives.<br />
• Develop and maintain strong working relationships globally with Market support partners and field teams at all<br />
levels.<br />
• Work closely with and maintain key partnership with the <strong>Retail</strong> Training team to create, design, and deliver<br />
effective training necessary for members of the Red Zone team. Additionally, identify training opportunities for<br />
existing processes, procedures and programs. Work collaboratively to address, ensuring a strong knowledge base<br />
within our store teams.<br />
• Work closely with and maintain key partnership with the Human Resources team to create, design, and deliver role<br />
clarity and integration through effective communication, training and programs necessary for members of the Red<br />
Zone team. Work collaboratively to analyze NPP and NPS. Identify emerging issues. Create and implement<br />
strategies to eliminate opportunities.<br />
• Develop and maintain key partnerships with the field including Market Directors, Market Leaders, Store Leaders,<br />
and store teams. Travel markets, host forums, conduct calls, and create a feedback and communication vehicle for<br />
our teams.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
• A minimum of five years Corporate <strong>Retail</strong> Store Operations, Store Management or Field Leadership experience<br />
required.<br />
• Demonstrated understanding of and experience working in corporate wide program and project management<br />
required.<br />
• Bachelor’s degree.<br />
• Knowledge of <strong>Apple</strong> products and MS Office.<br />
• Flexibility to handle directional changes and proficient at managing multiple programs and projects concurrently.<br />
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• Administrative Jobs •<br />
• Global thinker, who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Passion and dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Develops relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
• Perform well in a team environment.<br />
• Strong soft skills, which are important to the success of this job role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Excellent written and verbal communication skills that can be applied to all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully.<br />
• Strong analytical and demonstrated problem solving skills. Proven ability to easily identify trends, troubleshoot,<br />
document, escalate, track and resolve issues. Ability to develop strategies, and implement solutions that ultimately<br />
prevent issues.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest industry processes, procedures, and technology.<br />
• Strong individual contributor. Self-starter who possesses exceptional time management skills and has great<br />
attention to detail. Must act independently. Prioritizes, manages, and meets deadlines.<br />
• Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly.<br />
Attends courses focused on improvement.<br />
• Strong business acumen and instinct.<br />
• Fluent in English, additional language skills are a plus.<br />
• Travel required.<br />
Essential competencies include, but are not limited to the following:<br />
Action Oriented<br />
Approachability<br />
Business Acumen<br />
Dealing with Ambiguity<br />
Senior Program Manager - Enrichment, Red Zone Operations<br />
An <strong>Apple</strong> <strong>Retail</strong> Sr Program Manager - Enrichment, Red Zone Operations will be the primary point of contact for<br />
employee development and enrichment programs in the Red Zone. As a member of the Market Support team, the<br />
Enrichment Program Manager acts as a trusted partner with the HR and Training teams and an advisor to the field<br />
leadership teams as it relates to program administration. Driving multiple projects forward simultaneously, this<br />
individual will engage with a dynamic group of people who share a passion for innovation and excellence within the<br />
<strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional, global team. The Enrichment<br />
Sr Program Manager must possess excellent communication skills and be able to effectively interact and influence all<br />
levels in the organization.<br />
Primary job functions include:<br />
• In partnership with the field, cross-functional Market Support teams and global partners, initiate, design and<br />
implement new employee training, enrichment and development programs for the teams in the Red Zone, including<br />
but not limited to: Expert, Specialist and Red Zone Leader.<br />
• Enhance, manage and support existing Red Zone programs and initiatives such as Leader on the Floor and<br />
Leadership Architecture. Ensure alignment with other key areas including Family Room and Business. Create crossdepartmental<br />
and team support structure for all store programs and initiatives.<br />
• Champion and drive Red Zone Operations programs and initiatives. Support and integrate programs and initiatives<br />
in other key areas- Family Room and Business. Analyze field performance. Solicit, obtain and share feedback and<br />
best practices with both Market Support teams and field partners across all businesses. In partnership, turn<br />
information gathered into results that influence current projects or create new and improved initiatives that drive<br />
results.<br />
• Create, manage and execute all operational aspects of the enrichment and employee development programs,<br />
including program and project management, creation of reporting, logistics, and communication as necessary.<br />
• Influence the Red Zone Operations team, as well as other departments, to ensure process, procedures and systems<br />
drive process improvement while supporting our commitment to the Credo and our employees’ experience. In<br />
partnership, work to identify and resolve opportunities.<br />
• Maintain awareness of and direct projects to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities, focus, and initiatives.<br />
• Develop and maintain strong working relationships globally with Market support partners and field teams at all<br />
levels.<br />
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• Administrative Jobs •<br />
• Work closely with and maintain key partnership with the <strong>Retail</strong> Training team to create, design, and deliver<br />
effective training necessary for members of the Red Zone team. Additionally, identify training opportunities for<br />
existing processes, procedures and programs. Work collaboratively to address, ensuring a strong knowledge base<br />
within our store teams.<br />
• Work closely with and maintain key partnership with the Human Resources team to create, design, and deliver role<br />
clarity and integration through effective communication, training and programs necessary for members of the Red<br />
Zone team. Work collaboratively to analyze NPP and NPS. Identify emerging issues. Create and implement<br />
strategies to eliminate opportunities.<br />
• Develop and maintain key partnerships with the field including Market Directors, Market Leaders, Store Leaders,<br />
and store teams. Travel markets, host forums, conduct calls, and create a feedback and communication vehicle for<br />
our teams.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
• A minimum of five years Corporate <strong>Retail</strong> Store Operations, Store Management or Field Leadership experience<br />
required.<br />
• Demonstrated understanding of and experience working in corporate wide program and project management<br />
required.<br />
• Bachelor’s degree.<br />
• Knowledge of <strong>Apple</strong> products and MS Office.<br />
• Flexibility to handle directional changes and proficient at managing multiple programs and projects concurrently.<br />
• Global thinker, who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Passion and dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Develops relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
• Perform well in a team environment.<br />
• Strong soft skills, which are important to the success of this job role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Excellent written and verbal communication skills that can be applied to all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully.<br />
• Strong analytical and demonstrated problem solving skills. Proven ability to easily identify trends, troubleshoot,<br />
document, escalate, track and resolve issues. Ability to develop strategies, and implement solutions that ultimately<br />
prevent issues.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest industry processes, procedures, and technology.<br />
• Strong individual contributor. Self-starter who possesses exceptional time management skills and has great<br />
attention to detail. Must act independently. Prioritizes, manages, and meets deadlines.<br />
• Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly.<br />
Attends courses focused on improvement.<br />
• Strong business acumen and instinct.<br />
• Fluent in English, additional language skills are a plus.<br />
• Travel required.<br />
Essential competencies include, but are not limited to the following:<br />
Action Oriented<br />
Approachability<br />
Business Acumen<br />
Dealing with Ambiguity<br />
Senior Program Manager - Red Zone Operations / Santa Clara Valley<br />
The Point of Sale (POS) Sr. Program Manager will own the on-going development and evolution of all payment<br />
devices and systems used to support the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> globally.<br />
We are looking for an experienced product manager who can go beyond technical understanding to provide solid<br />
technical and business leadership. As a member of the <strong>Retail</strong> Operations Team, you will work as part of a crossfunctional,<br />
global organization to support existing systems and implement creative new retail strategies. If you are<br />
passionate about technology, customer-focused, and entrepreneurial, you can make an immediate impact.<br />
Core Responsibilities:<br />
Product Development and Roadmap<br />
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• Administrative Jobs •<br />
• Guide release of POS software and hardware from concept through product launch<br />
• Partner with key business partners and coordinate with cross-functional teams to define, develop and deliver<br />
products on schedule<br />
• Serve as key leader/decision-maker in cross-functional product and feature teams, both formal and informal, to<br />
ensure that proposed solutions meet customer needs<br />
• Support development of Business Heads-up (BHU) and Business Requirements Documents (BRDs)<br />
• Develop and/or maintain a multi-year product roadmap based on customer requirements and industry trends<br />
Business Change Management<br />
• Work collaboratively with Project Management, Marketing, Communications, Training and Support Teams to<br />
prepare business to successfully leverage new technologies<br />
• Champion products internally and externally<br />
• Oversee development of product information materials<br />
• Provide updates to key stakeholders on the status of all product matters<br />
• Create and deliver demos for internal and external audiences<br />
Skills and Experience<br />
• 4+ years of software Product Management experience required. Experience with entire product lifecycle from<br />
concept through launch required.<br />
• POS software experience strongly preferred.<br />
• Requires a BS/BA degree. MBA or equivalent preferred.<br />
• Proven ability to forge strong relationships -- and lead – cross-functional teams required<br />
• Ability to understand technical concepts and evaluate tradeoffs required<br />
• Ability to brainstorm and turn to others for guidance/feedback required<br />
• Strong quantitative and qualitative business case analysis skills required<br />
• Ability to thrive in an ambiguous and fast-paced environment, operating both at a strategic and tactical level<br />
required<br />
• Excellent written and verbal communication skills, including comfort in public speaking environments required<br />
• Excellent time management, multi-tasking and organizational skills required<br />
• Up to 15% travel required<br />
Senior Program Manager, iPhone / Santa Clara Valley<br />
This position is responsible for international management and execution of <strong>Apple</strong> <strong>Retail</strong>’s iPhone, as well as a<br />
portion of iPad, retail marketing initiatives, strategic programs, and customer experiences. As a member of the<br />
Corporate <strong>Retail</strong> Marketing Team, this role will closely partner with other members of the <strong>Apple</strong> <strong>Retail</strong> Global<br />
Marketing team, Market Support teams (merchandising, finance, operations, communications, research, business,<br />
mobile, training), <strong>Apple</strong> Corporate cross-functional partners (product marketing, public relations, <strong>Apple</strong> Online<br />
Store, IS&T, marketing), <strong>Apple</strong> <strong>Retail</strong> Marketing Store teams, and third party partners (e.g., carriers) and suppliers to<br />
develop and implement successful marketing initiatives designed to build <strong>Apple</strong> <strong>Retail</strong>’s brand awareness, customer<br />
experience, market share, sales, and loyalty.<br />
• Act as the key <strong>Retail</strong> Marketing iPhone marketing manager to lead international communication and project<br />
management across all geos and international stakeholders, particularly during launch periods.<br />
• As the marketing representative for the larger cross-functional team, help drive multi-carrier iPhone<br />
international marketing communication strategies and lend marketing thinking to carrier relations.<br />
• Provide continual global guidance and support to retail marketing partners in other retail geos and integrate<br />
relevant feedback.<br />
• Work in an integrated fashion with cross-functional teams to lead forward-thinking for the evolution of the<br />
retail experience, ensuring alignment with Corporate and strategic initiatives, clear communication, seamless<br />
integration and timely execution of retail marketing program deliverables to geos worldwide.<br />
• Interface on a week-to-week basis with the Graphic Design team to provide strategic, content, program, and<br />
executional details to the Graphic Design Producer, whose team creates the marketing deliverables to support the<br />
program and works in tandem to ensure timely delivery to the global retail stores.<br />
• Project manage customer-facing creative work, overseeing copy reviews, evaluation of message vs. strategy,<br />
and localization.<br />
• Work with Store Operations to communicate all program details to the field, possibly presenting at store<br />
meetings or on store conference calls to ensure smooth execution and appropriate level of awareness, strategic<br />
understanding, and operational excellence at the store level.<br />
• Craft and review store communications materials created to support in-store messaging and programs.<br />
• Provide recaps and results on programs to determine success and recommendations for next steps.<br />
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• Clearly set expectations and establish accountability for deadlines with all related international crossfunctional<br />
teams involved with program store teams and a valued resource for questions and sharing ideas, best<br />
practices and opportunities to improve effectiveness.<br />
• Manage, track and reconcile marketing budget expenses in partnership with finance team and Director of<br />
Global <strong>Retail</strong> Marketing.<br />
Qualifications:<br />
• Minimum 8 years marketing program management experience on client or agency side preferred<br />
• Experience working on international projects, ideally in Europe and Asia Pacific, preferred<br />
• Strong understanding and passion for smart phone and mobile market, ideally with direct carrier experience<br />
preferred<br />
• Bachelor of Arts degree required, MBA preferred<br />
Senior Program Manager, Mobile Applications / Santa Clara Valley<br />
The Sr. Program Manager, Mobile Applications will manage the life cycle of innovative mobile applications to<br />
improve the customer purchase experience, increase employee efficiency, and provide payment solutions in <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>. We are looking for a Program Manager responsible for applying project management methodology and<br />
cross-functional team management skills to ensure the successful delivery of Mobile Commerce projects and<br />
applications. The position requires the ability to work effectively with others and manage multiple projects,<br />
schedules, and potential risks.<br />
Become an integral member of the small, dedicated <strong>Apple</strong> <strong>Retail</strong> team as we enter the world of Mobile Commerce.<br />
Work closely with a cross-functional, worldwide organization to implement creative new retail strategies. If you are<br />
passionate about technology, customer-focused, and entrepreneurial, you can make an immediate impact.<br />
Specific Responsibilities:<br />
• Manage the life cycle of mobile applications (concept through development, UAT, quality, deployment, customer<br />
feedback, and updates)<br />
• Support development of Business Heads-up (BHU) and Business Requirements Documents (BRDs)<br />
• Track progress, features, and quality of multiple applications simultaneously<br />
• Manage team deliverables to launch the project on schedule with the agreed features and quality<br />
• Measure the success of the project feedback and metrics<br />
• Work cross-functionally with software development, project management, and retail teams<br />
Understanding of software development and strong interest in user experience is a requirement. This is a great<br />
opportunity for a project manager that is also very interested in the technology to develop amazing mobile ecommerce<br />
applications.<br />
Skills, Education and Experience Required:<br />
• BS/MS EE/CS/CE or equivalent<br />
• 3-5 years of experience in the software industry<br />
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities<br />
• Experience with project management of complex cross-functional projects<br />
• Ability to understand technical concepts and evaluate tradeoffs<br />
• Exceptional verbal and written communication skills<br />
• Must thrive in a fast-paced environment<br />
Desired skills/experience:<br />
• Understanding of SDK development/iPhone application development experience<br />
• Ability to prototype development solutions<br />
Senior Program Manager, Mobile Commerce / Santa Clara Valley<br />
Location Santa Clara Valley<br />
Job description This position is responsible for developing, managing and executing marketing initiatives,<br />
strategic programs and customer experiences for the global <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in the area of mobile commerce. As a<br />
member of the Corporate <strong>Retail</strong> Team, this role will report to the Director of Interactive and Direct Marketing and<br />
partner closely with other members of the <strong>Apple</strong> <strong>Retail</strong> and <strong>Apple</strong> Corporate Cross-Functional Partners, Regional<br />
Directors, Store Managers, Public Relations, Graphic Design and Third Party Partners to develop and implement<br />
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successful marketing initiatives designed to build <strong>Apple</strong>’s brand awareness, grow market share, drive sales and build<br />
loyalty.<br />
• Act as an extension of the greater retail marketing team, coordinating day-to-day project management and<br />
communication as the lead for retail marketing’s mobile commerce initiatives.<br />
• Liaise with cross-functional teams to lead forward thinking development for integrating mobile technologies and<br />
the retail experience, ensure alignment with Corporate and strategic initiatives, clear communication, seamless<br />
integration and timely execution of retail marketing program deliverables. Cross-functional teams include and are not<br />
limited to: Business Lead for Mobile Commerce, IS&T, Finance, <strong>Retail</strong> Marketing, Regional Directors, Store<br />
Managers, Store Operations, Product Marketing, Graphic Design, Training, Merchandising, Public Relations and<br />
Third Party Vendors.<br />
• Interface on a day-to-day basis with Graphic Design producer team. Where in the <strong>Retail</strong> Marketing Sr. Program<br />
Manager provides all the content and program details to the Graphic Design Producer, who creates the marketing<br />
deliverables to support the program and ensures timely delivery to the stores.<br />
• Craft creative briefs and coordinate creative concept approval with key parties. Brief should encompass the entire<br />
scope of a project from content development to execution.<br />
• Project manage all creative work, providing copy reviews and proof all creative content for marketing materials and<br />
store communications supporting program.<br />
• Work with Store Operations to communicate all program details to the field, presenting at store meetings or on<br />
store conference calls or a combination of all of above to ensure smooth execution and appropriate level of<br />
awareness, compliance and operational excellence at the store level.<br />
• Provide recaps and results on events and programs to determine success of overall objectives and recommendations<br />
for next steps.<br />
• Clearly set expectations and establish accountability for deadlines with all related cross-functional teams involved<br />
with program development and execution.<br />
• Act as a primary marketing contact for the field and resource for questions and sharing ideas, best practices and<br />
opportunities to improve effectiveness. Ensuring seamless integration and execution at the store level.<br />
• Manage, track and reconcile marketing budget expenses in partnership with finance team and Director of Global<br />
<strong>Retail</strong> Marketing.<br />
Qualifications:<br />
-Minimum 8 years mobile commerce marketing program management experience on client or agency side.<br />
-Bachelor of Arts degree required, MBA preferred.<br />
Senior Program Manager, <strong>Retail</strong> Experience / Santa Clara Valley<br />
This position is responsible for creating, developing and managing key <strong>Apple</strong> <strong>Retail</strong> initiatives, strategic programs<br />
and customer experiences for the in the area of our demo environment. As a member of the Merchandising Team,<br />
this role will partner closely with other members of the <strong>Apple</strong> <strong>Retail</strong> and <strong>Apple</strong> Corporate Cross-Functional Partners,<br />
including Product Marketing, Graphic Design, <strong>Retail</strong> Marketing, Product Merchandising, Visual Merchandising,<br />
<strong>Retail</strong> Technology, Store Operations, Communications, Market Directors, Loyalty team and Third Party Partners to<br />
develop and implement successful global initiatives designed to build <strong>Apple</strong>’s brand awareness, drive sales and build<br />
loyalty.<br />
• Develop the <strong>Apple</strong> <strong>Retail</strong> experience with <strong>Apple</strong> software, pictures, movies, music, presentations and 3rd party<br />
software and help customers better understand the <strong>Apple</strong> ownership experience.<br />
• Lead strategic vision for the customer experience in the <strong>Apple</strong> retail demo environment on core <strong>Apple</strong> Products:<br />
Mac, iPod, iPad and iPhone through all stages of design, to implementation to training - based on overall retail<br />
business priorities and timelines.<br />
• Liaise with cross-functional teams to lead forward thinking development for integrating the demo environment and<br />
the retail experience, ensure alignment with Corporate and strategic initiatives, clear communication, seamless<br />
integration and timely execution with retail marketing program deliverables.<br />
• Work with Store Communications to communicate all program details to the field, presenting at store meetings and<br />
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on store conference calls to ensure smooth execution and appropriate level of awareness, compliance and operational<br />
excellence at the store level.<br />
• Clearly set expectations and establish accountability for deadlines with all related cross-functional teams involved<br />
with program development and execution.<br />
• Act as a primary contact for the field and resource for questions and sharing ideas, best practices and opportunities<br />
to improve effectiveness. Ensuring seamless integration and execution at the store level.<br />
Required skills & knowledge<br />
• BA/BS Required, MBA preferred<br />
• Excellent communication and negotiation skills<br />
• Motivated, self-starter, action and results oriented and able to move with speed to implement innovative new ideas<br />
• Project manager, highly organized, with the ability to multitask and work in a fast paced work environment<br />
• Analytical aptitude with strong attention to detail and results<br />
• Thrive in an ambiguous and fast-paces environment, operating both at a strategic and tactical level<br />
• Keen sense of brand integrity and product relevance<br />
• Creative problem-solving skills<br />
• Innovative, enthusiastic, and passionate about <strong>Retail</strong> and the customer experience<br />
Senior Project Manager, Store Communications / Santa Clara Valley, California<br />
The senior project manager of Store Communications is responsible for the development, design, and delivery of<br />
communication to all retail <strong>Apple</strong> <strong>Stores</strong> in the United States. This individual is also responsible for managing and<br />
improving communication processes in stores and between stores and their Campus partners.<br />
Primary job functions include:<br />
Design, develop, and implement communication standards for <strong>Apple</strong> <strong>Retail</strong>.<br />
Manage and innovate store communication processes.<br />
Create and deliver the highest quality communication to retail <strong>Apple</strong> <strong>Stores</strong><br />
Manage existing employee communication programs and develop, implement, and manage new programs that<br />
motivate retail team members and contribute to the success of retail <strong>Apple</strong> <strong>Stores</strong>.<br />
Understand and support <strong>Apple</strong> brand and style standards.<br />
Create and deliver, to retail <strong>Apple</strong> <strong>Stores</strong>, launch packages for new product launches.<br />
Manage and guide the evolution of the retail store intranet.<br />
Develop the voice of <strong>Apple</strong> <strong>Retail</strong> communication.<br />
Provide guidance, support, and editorial expertise to those who contribute and create store communication.<br />
Work with Store Operations, Human Resources, and senior management to develop and implement programs and<br />
contests that recognize and reward outstanding performance by individuals and teams.<br />
Deliver finalized US communication to <strong>Apple</strong> Store Operations in Japan for translation and implementation.<br />
Manage and develop business partner relationships to further the success of retail <strong>Apple</strong> <strong>Stores</strong>.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Flexibility to handle directional changes and ability to manage multiple projects concurrently<br />
Superior written and verbal communication skills<br />
Proficiency in HTML and significant web design experience<br />
Demonstrable proficiency in the areas of language and grammar<br />
3-5 years experience developing and implementing business communication and processes<br />
2-3 years copyediting experience<br />
Significant experience interacting with and influencing team members at all levels<br />
<strong>Apple</strong> experience and retail experience preferred<br />
Commitment to identifying and communicating innovative ideas<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Business acumen<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Senior Project Manager, Store Operations / Santa Clara Valley<br />
An <strong>Apple</strong> <strong>Retail</strong> Store Operations, Sr. Project Manager is responsible for identifying, creating, leading, and<br />
implementing effective processes and solutions for highly complex, often technical, global project initiatives that<br />
drive results in <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This person will be involved in the design, management, and execution of key<br />
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projects and initiatives. Driving multiple projects forward simultaneously, this individual will engage with a dynamic<br />
group of people who share a passion for innovation and excellence within the <strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional team. The Project Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
organization.<br />
Primary job functions include:<br />
• Initiate, drive, and deliver effective projects in partnership with cross-functional teams to ensure all aspects of<br />
projects are communicated, supported, and delivered to the highest standards.<br />
• Create, manage, and execute detailed project plans, key documentation, process maps, and schedules, with<br />
responsibility for task and team coordination.<br />
• Track project and deliverables, regularly coordinate and escalate high priority issues communicating status to<br />
global teams.<br />
• Maintain awareness of, and direct projects to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities, focus, and<br />
initiatives.<br />
• Develop and implement projects that deliver results in the sales zone–creates owners, maximizes store team<br />
efficiency, improves processes, minimizes store workload, and reduces expenses globally.<br />
• Complete project impact analyses and work to implement training, communication, and change management to<br />
achieve desired project results.<br />
• Quickly develop strong working relationships with corporate partners, field teams, and vendors globally to ensure<br />
delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
• Provide superior customer service to field and corporate partners globally, serving as resource for project-related<br />
questions.<br />
• Partner with business partners globally (including <strong>Apple</strong> Corporate non-retail) to determine global business needs<br />
and priorities, ensuring delivery of the best possible processes to <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
• Develop and maintain key partnership with the field including Regional Directors, Market Leaders, Store Leaders,<br />
and store teams sharing key projects and initiatives by traveling to markets, hosting forums, conducting calls, and<br />
creating a feedback and communication outlet. Share learnings with members of the project team and others as<br />
appropriate. Turn information gathered into results that influence current projects or create new/improved initiatives<br />
that drive results.<br />
• Be the voice and global point of escalation for stores on all projects. Identify roadblocks and potential impacts (both<br />
systematic and procedural) before they emerge; escalate issues through the appropriate channels to gain resolution<br />
quickly.<br />
• Work closely with and maintain key partnership with the Store Communications team to ensure initiatives, process<br />
changes, and updates are communicated effectively to store teams.<br />
• Work closely with and maintain key partnership with the <strong>Retail</strong> Training team to create, design, and deliver<br />
effective training necessary for effective project deployment. Additionally, identify training opportunities for existing<br />
projects and programs and work collaboratively to address, ensuring a strong knowledge base within our store teams.<br />
• Participate in the development and testing (UAT) of processes and systematic solutions that are required for the<br />
implementation of a project.<br />
• Work closely with and maintain key partnership with the <strong>Retail</strong> Store Systems and IS&T teams to identify and<br />
resolve systematic issues that may negatively impact <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
• Partner with peers and the field to maintain awareness of global initiatives, compliance, systems, technology, and<br />
current day climate within stores.<br />
• Identify and articulate business needs that require systems support and work with the <strong>Retail</strong> Store Systems team to<br />
build appropriate business cases and implement.<br />
• Lead ongoing improvements and evolutions of store initiatives and procedures.<br />
Demonstrate an excellent working knowledge of store systems, processes, and business model.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
• Excellent project management and organization skills. Understanding of project management life-cycle and<br />
theories. Demonstrated knowledge and use of project management tools.<br />
• Proven track record of vendor account management.<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
• A global thinker, who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Ability to develop relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
• Perform well in a team environment.<br />
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• Strong soft skills, which are important to the success of this job role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Excellent written and verbal communication skills that can be applied for all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Individual can take his/her ideas or the ideas of others and strategize, plan, and execute<br />
successfully.<br />
• Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop<br />
strategies, and implement solutions.<br />
• A passion for Store Operations.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance. Ability to<br />
stay current with the latest processes, procedures, and technology.<br />
• Strong individual contributor. Self-starter who possesses exceptional time management skills and has great<br />
attention to detail.<br />
• Must act independently and be self-motivated. Prioritizes, manages, and meets deadlines.<br />
• Self-aware and reflective in both productivity and performance. Leads self-improvement conversations regularly.<br />
Attends course and classes focused on improvement.<br />
• Strong business acumen and instinct<br />
Senior Project Manager, Store Support / Santa Clara Valley<br />
Job description<br />
An <strong>Apple</strong> <strong>Retail</strong> Store Operations, Project Manager for Store Support is responsible for identifying, creating, leading,<br />
and implementing effective processes, procedures, and solutions that improve and ultimately reduce the amount of<br />
support necessary for our <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. The Support Project Manager is the main resource for all U.S. and<br />
Canadian stores, supporting both phone and email questions and escalations. This person will be responsible for<br />
providing our store teams with superior customer service. They will also be involved in the design, management, and<br />
execution of key support projects and initiatives. Driving multiple support projects forward simultaneously, this<br />
individual will engage with a dynamic group of people who share a passion for stores, innovation, and excellence<br />
within the <strong>Apple</strong> <strong>Retail</strong> community.<br />
This person will be able to work independently and as part of a larger, cross-functional team. The Project Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
organization.<br />
Primary job functions include:<br />
• Provide superior customer service to field and corporate partners globally, serving as resource for all supportrelated<br />
questions received via email, phone, and other methods for North America <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
• Collaborate with store support teams globally to identify, document, analyze and report emerging issues, trends,<br />
and key email and call drivers. Escalate issues to business partners as appropriate. Drive results to obtain both shortterm<br />
and long-term resolution and prevention. Work with key partners to improve store communication, training, and<br />
employee decision making.<br />
• Identify policy, process and procedure opportunities to improve store efficiencies and reduce call and email volume<br />
to support teams. Partner with cross-functional teams globally to ensure all aspects of support projects are<br />
communicated, supported, and delivered to the highest standards.<br />
• Partner with all corporate support teams to create a consistent, customer-focused support experience for all stores<br />
globally. Determine process, procedures, and SLAs (Service Level Agreements).<br />
• Build and establish a corporate and field communication vehicle that reports call and email volumes, issues, and<br />
trends working to improve awareness, increase education, and reduce store issues.<br />
• Work with global support teams to research, identify, develop and implement a scaleable and sustainable store<br />
support model for growth in multiple countries and languages. Reinvent the current form of store support with the<br />
goal of creating the most impactful, effective and service focused store support model that delivers results in the sales<br />
zone–creates owners, maximizes store team efficiency, improves processes, minimizes store workload, and reduces<br />
expenses globally.<br />
• Create, manage, and execute detailed support project plans, key documentation, process maps, and schedules, with<br />
responsibility for task and team coordination. Track project and deliverables, regularly coordinate and escalate high<br />
priority issues communicating status to global teams.<br />
• Maintain awareness of, and direct projects and support strategy to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities,<br />
focus, and initiatives. Provide support strategy and maintain awareness of projects and initiatives that support the<br />
current <strong>Apple</strong> <strong>Retail</strong> vision.<br />
• Quickly develop strong working relationships with corporate partners, field teams, and vendors globally to ensure<br />
delivery of the best possible experience to <strong>Apple</strong> <strong>Retail</strong> customers.<br />
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• Develop and maintain partnerships with the field organization including Regional Directors, Market Leaders, Store<br />
Leaders, and store teams. Share key projects and initiatives by traveling to markets, hosting forums, conducting calls,<br />
and creating a feedback and communication outlet. Share learnings with members of the project team and others as<br />
appropriate. Turn information gathered into results that influence current projects or create new/improved initiatives<br />
that drive results.<br />
• Work closely with the <strong>Retail</strong> Communication team to ensure vision and goals, initiatives, process, policy and<br />
procedural changes, and updates are communicated effectively to store teams.<br />
• Work closely with the <strong>Retail</strong> Training team to create, design, and deliver effective operational training for store<br />
teams. Additionally, identify training opportunities for existing daily store operations, and work collaboratively to<br />
address, ensuring a strong operational knowledge base within our store teams.<br />
• Work closely with <strong>Retail</strong> Store Systems and IS&T teams to resolve systematic issues that negatively impact <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>. Communicate business needs that require systematic development, enhancements and support. Work<br />
with <strong>Retail</strong> Store Systems to build business cases and system requirements. Partner with appropriate teams to test,<br />
train, communicate and deploy.<br />
• Partner with peers and the field to maintain awareness of global initiatives, compliance, systems, technology, and<br />
current day climate within stores.<br />
• Demonstrate an excellent working knowledge of store systems, processes, and business model. Use knowledge to<br />
support stores explaining policies, procedures, and processes to the store teams.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:<br />
• Project management and organization skills. Understanding of project management life-cycle and theories.<br />
Demonstrated knowledge and use of project management tools.<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
• Global thinking, someone who performs well in high-pressure situations in a fast-paced, sometimes ambiguous<br />
environment.<br />
• Dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Ability to develop relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
• Ability to perform well in a team environment.<br />
• Strong soft skills, which are important to the success of this job role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
• Excellent written and verbal communication skills that can be applied for all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and<br />
builds partnership. Take own ideas or the ideas of others and strategize, plan, and execute successfully.<br />
• Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop<br />
strategies, and implement solutions.<br />
• Passion for Store Operations.<br />
• Commitment to identifying and communicating innovative ideas to improve processes and performance Ability to<br />
Senior Real Estate Manager / Santa Clara Valley<br />
Primary role is identifying new locations, closing real estate transactions and managing all real estate aspects of the<br />
fleet. Sets and implements strategy for retail real estate.<br />
Description by key area of responsibility:<br />
-Develop and execute real estate and capital expenditure plan<br />
- Find new locations<br />
- Create initial store business model and proforma<br />
- Present locations for approval<br />
- Negotiate and close real estate deals<br />
- Secure internal approvals<br />
- Partner with internal teams for successful store development<br />
Evaluation of existing markets:<br />
- Work with senior executives, store operations, design, development and analysis teams to create and implement<br />
fleet wide initiatives<br />
- Work with Real Estate team, external broker network, to execute real estate strategy<br />
Real Estate Deals<br />
- Work with landlords and brokers on lease negotiations<br />
- Work closely with Design and Development to ensure successful implementation<br />
- Manage external Broker network<br />
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Senior Recruiting Researcher / Santa Clara Valley<br />
Build functional expertise and become effective business partners with our clients.<br />
Act as search expert for a functional area (s) by understanding functional hiring needs .<br />
Attend initial hiring manager meeting with recruiter to understand scope of recruitment.<br />
Partner with recruiters to generate ideas, leverage resources and share information that facilitate an effective search<br />
process.<br />
Partner with Recruiters to provide strong support in areas of candidate generation, development and identification.<br />
Proactively identify top-level talent in support of company core functions through candidate name identification.<br />
Strong focus on sourcing passive candidates through networking, complex internet searches and research.<br />
Source active candidates from on-line databases, contact lists, internal databases, employee referrals.<br />
Identify, pre screen and forward viable candidates to recruiters.<br />
Drive the thought process around open positions in the development of competitive target lists and search strategy.<br />
Maintain the integrity of company Research Database throughout all search processes<br />
Identify opportunities to positively impact diversity hiring efforts. Assist in paving the way to an efficient strategy in<br />
diversity recruiting.<br />
Proactively conduct research and investigate new ideas to create innovative sourcing strategies.<br />
Attend job fairs and participate in community networking. Able to perform “Scouting” responsibilities such as<br />
gathering intelligence at these events, interpret the data and present findings to Staffing.<br />
Stay current with industry trends, developments and changes.<br />
Act as pioneer of recruiting research and continue to improve/broaden resources, gain sponsorship to participate in<br />
special projects to expand research knowledge and capabilities.<br />
Additional Qualities:<br />
6+ years of experience in Recruiting/Sourcing<br />
Experience sourcing/recruiting for both technical & non-technical positions at various levels. Executive Search<br />
experience desired.<br />
Dedicated to meeting the expectations and requirements of hiring managers and recruiters.<br />
Skilled at understanding people, resumes, and job descriptions.<br />
Ability to perform full life cycle recruiting when necessary.<br />
Should be able to train jr. members on sourcing, research and scouting techniques.<br />
Ability to partner with Hiring Managers & Staffing Managers to work on special projects across the entire<br />
organization.<br />
Ability to act as a lead for research department in absence of Research Manager.<br />
Self-motivated; track record of exceeding already high performance standards.<br />
Adept at learning new technologies quickly.<br />
**Please note this is an onsite position, telecommuting is not an option at this time.<br />
Senior <strong>Retail</strong> Buyer / Santa Clara Valley, California<br />
The Hardware Senior <strong>Retail</strong> Merchant will be responsible for product selection, placement, pricing and promotion<br />
for 3rd party hardware in all US <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Work closely with a cross-functional, worldwide team to<br />
implement creative new retail strategies. If you are passionate about technology, focused on profitability, flexible and<br />
entrepreneurial, you can make an immediate impact.<br />
Responsibilities include:<br />
Management of key hardware categories including printers, digital cameras, DV camcorders and storage<br />
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Responsible for vendor relationship management, product selection, pricing and margin negotiation, promotional<br />
activities and marketing program decisions<br />
Develop, negotiate and implement MDF (Marketing Development Funds) accrual programs and placement<br />
commitments with key partners<br />
Responsible for setting product pricing through margin analysis and competitive market research<br />
Produce tangible results in maximizing sales and profits while developing new product categories<br />
Initiate and build vendor relationships including negotiating with some of the biggest vendors in the marketplace<br />
Monitor and react to and set industry and competitive trends<br />
Develop in-store product and merchandising strategies<br />
Work closely with inventory management team to insure proper inventory levels and efficient product transitions.<br />
Work independently with all levels within the <strong>Apple</strong> and vendor organizations from individual contributors to the<br />
most senior executives<br />
Thrive in a fast-paced sales environment and operate simultaneously at both strategic and tactical levels<br />
Drive systematic improvement of current merchandising processes<br />
Responsible for product life cycle management from product launch and initial forecasting to end-of-life disposition<br />
Skills required:<br />
Excellent communication and negotiation skills<br />
Motivated, self-starter, action and results oriented and able to move with speed to implement own ideas<br />
Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
Analytical aptitude with strong attention to detail<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
Must have keen sense of brand integrity and product relevance<br />
Creative problem-solving and risk-taking skills<br />
Enthusiasm, initiative and a passion for retail and the consumer electronics industry<br />
Education: Normally requires BA/BS plus 4 -6 years related Merchandising, or equivalent. <strong>Apple</strong> product knowledge<br />
is desired.<br />
Senior <strong>Retail</strong> Lease Administrator<br />
<strong>Apple</strong> is one of the most influential technology leaders in the industry. <strong>Apple</strong> <strong>Retail</strong> is one of the fastest growing<br />
retailers in the world. The Lease Administration team makes a positive impact on the business with a focus on<br />
“fueling innovation.” We do this by hiring quality individuals with integrity, personal accountability, teamwork,<br />
excellence, and proactive thinking. If you exemplify our values and want to be part of something big, you will be<br />
well served joining our organization.<br />
The Lease Administration team is responsible for managing <strong>Apple</strong> <strong>Retail</strong>’s day-to-day lease obligations and for<br />
maintaining relationships with local property managers. The team works with many cross-functional business<br />
partners including Real Estate, Facilities, Legal, Store Operations and Development.<br />
Responsibilities <strong>Inc</strong>lude:<br />
• Ensure lease documents are interpreted accurately and that all payments of rent and operating expenses are<br />
in compliance with lease terms, and payments timely processed to landlords<br />
• Verification and abstraction of lease information, including updating the database<br />
• Responsible for new store set up to include obtaining vendor payment information and contacts, welcome<br />
packages and database updates<br />
• Manage collection of tenant incentive funds due from landlords<br />
• Draft lease correspondence and notices, address and resolve landlord/tenant payment issues, and monitor<br />
leases/amendments for rent start-up, operating expense changes, changes in ownership, and lease terminations<br />
• Oversee day-to-day landlord relationships regarding account receivables, sales reporting and maintenance<br />
issues<br />
• Research and prepare comparative and financial analysis of real estate matters, keeping current records of<br />
all leased properties<br />
• Review operating expense payments, reconciliations, billings and estimates. This includes comparing<br />
landlord’s calculations to lease requirements/provisions<br />
• Monitor commencement and on-going cotenancy requirements worldwide<br />
Education and Experience Requirements:<br />
• Demonstrated extensive hands on Lease Administration experience with national retailer<br />
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• Experience with database/records management<br />
• Proven track record of successfully completing challenging projects and managing multiple priorities<br />
• Negotiating experience, attention to detail and strong interpersonal skills required<br />
• Proven analytical and creative problem solving skills<br />
• Demonstrated ability to understand/influence the business and build effective partnerships<br />
• Excellent oral and written communication skills<br />
• Proven track record of meeting deadlines in a fast-paced and dynamic environment<br />
Senior <strong>Retail</strong> Merchant / Santa Clara Valley, California<br />
The Hardware Senior <strong>Retail</strong> Merchant [sometimes referred to as “Buyer” in job listings] will be responsible for<br />
product selection, placement, pricing and promotion for 3rd party hardware in all US <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Work<br />
closely with a cross-functional, worldwide team to implement creative new retail strategies. If you are passionate<br />
about technology, focused on profitability, flexible and entrepreneurial, you can make an immediate impact.<br />
Responsibilities include:<br />
Management of key hardware categories including printers, digital cameras, DV camcorders and storage<br />
Responsible for vendor relationship management, product selection, pricing and margin negotiation, promotional<br />
activities and marketing program decisions<br />
Develop, negotiate and implement MDF (Marketing Development Funds) accrual programs and placement<br />
commitments with key partners<br />
Responsible for setting product pricing through margin analysis and competitive market research<br />
Produce tangible results in maximizing sales and profits while developing new product categories<br />
Initiate and build vendor relationships including negotiating with some of the biggest vendors in the marketplace<br />
Monitor and react to and set industry and competitive trends<br />
Develop in-store product and merchandising strategies<br />
Work closely with inventory management team to insure proper inventory levels and efficient product transitions.<br />
Work independently with all levels within the <strong>Apple</strong> and vendor organizations from individual contributors to the<br />
most senior executives<br />
Thrive in a fast-paced sales environment and operate simultaneously at both strategic and tactical levels<br />
Drive systematic improvement of current merchandising processes<br />
Responsible for product life cycle management from product launch and initial forecasting to end-of-life disposition<br />
Skills required:<br />
Excellent communication and negotiation skills<br />
Motivated, self-starter, action and results oriented and able to move with speed to implement own ideas<br />
Project manager, highly organized, with the ability to multitask and work in an extremely deadline-driven work<br />
environment<br />
Analytical aptitude with strong attention to detail<br />
Must be flexible and able to work in a highly demanding environment where teamwork is a must - support<br />
organizational goals while also driving specific category results<br />
Must have keen sense of brand integrity and product relevance<br />
Creative problem-solving and risk-taking skills<br />
Enthusiasm, initiative and a passion for retail and the consumer electronics industry<br />
Education:<br />
Normally requires BA/BS plus 4 -6 years related Merchandising, or equivalent. <strong>Apple</strong> product knowledge is desired.<br />
Senior <strong>Retail</strong> Service Planner / Santa Clara Valley, California<br />
Primary responsibility is the planning and fulfillment of service parts to meet demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
Proactively manages and maintains replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in stocks and order cycle time. Provides highest<br />
level of customer service and responsiveness to store requests. Works cross functionally with RFL and WW Service<br />
teams and other key internal partners to insure fulfillment of service part demand.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
Manages SAP replenishment system to insure accurate service part replenishment by SKU.<br />
Sets and maintains Replenishment parameters by service part for multiple storefront locations.<br />
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Review and validate weekly Replenishment results.<br />
Manages and maintains Replenishment exceptions on a weekly basis. Adjust replenishment parameters by article as<br />
needed<br />
Manages in stock exceptions on a daily basis; react as needed to insure service part fulfillment to storefront.<br />
Researches and expedites orders when appropriate.<br />
Manages inventory levels during service part transitions to minimize end of life exposure. Insures timely delivery of<br />
new service part introductions.<br />
Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
Completes strategic part replenishment and inventory forecasting plans as needed.<br />
Insures adequate inventory levels are maintained at store front to meet replenishment goals.<br />
Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
Manages Open Order accuracy and Aging.<br />
Proactively utilize reporting measurements, analysis, and exception reporting to optimize service part fulfillment. (i.e<br />
PD3 reporting, Weekly Inventory reporting)<br />
Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail service part<br />
demand.<br />
Leads weekly cross-functional coordination between RFL and WW Service.<br />
Provides weekly management reporting to track key metrics to goal.<br />
Drives cross-functional improvement on metrics to goal.<br />
Identifies and drives process and system improvements.<br />
Store Support<br />
Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, and space<br />
management issues).<br />
Provides staffing coverage and on-call availability as needed for Service Part Fulfillment<br />
Completes timely response to inbound Store Email service part requests; completes appropriate research into service<br />
part replenishment issues.<br />
Other requirements<br />
Works cross functionally with other support groups (i.e. OEM, Service part Admin, Regional Planning) as needed.<br />
Partner with Order Management support as needed.<br />
Works in collaboration with RFL team as needed.<br />
Contributes to continuous process improvement.<br />
Adheres to all established policies and procedures.<br />
Requires BA/BS degree plus 8-10 years experience in service parts planning and inventory management processes<br />
Must be able to operate independently within the complex business environment<br />
Proven ability to manage to deadlines and meet performance targets<br />
Excellent communication skills<br />
Excellent leadership skills<br />
Proficient knowledge of computer product lifecycles<br />
Literacy with SAP and MS Office, with expertise in Excel<br />
Senior Special Project Manager / Santa Clara Valley, California<br />
Major Responsibilities:<br />
Direct management of multi-department and cross-funcational, both within IS&T, and business units.<br />
Manage, plan, and organize projects of varying complexity simultaneously across local, regional, and global areas.<br />
Develop project plans/schedules and identify major project milestones.<br />
Oversee all aspects of project information including budgets, resources allocation, scope and definition, and<br />
timelines.<br />
Facilitate project steering committee meetings in managing project risks throughtout the project with regular<br />
communication of project status.<br />
Make key project decisions, and recommendations to Sr. management.<br />
Country: United States<br />
Exercises sound management practices and supports a goal focused productive development environment to ensure<br />
consistent delivery of quality projects<br />
Minimum Qualifications:<br />
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Strong knowledge of project management methodology.<br />
Knowledge of retail business, especially in the areas of supply-chain logistic, forecast, allocation, inventory<br />
management, finance, and POS.<br />
Proven ability to manage deadlines and budgets.<br />
Strong presentation, oral, and written communication skills with various audiences and levels<br />
Ability to quickly respond to changes, and adapt positively<br />
Proactively seek problem resolutions – take initiative<br />
Effective decision-maker – balance risks and benefits.<br />
Strong ability to develop and maintain business relationships<br />
Excellent organizational, leadership, negotiating, and influencing skills<br />
B.S. degree in related fields plus at least 5 years of progressive responsibilities with management experiences in the<br />
last two years in a large organization<br />
Senior Training Leader / Santa Clara Valley<br />
The Senior Training Leader leads their teams to drive results through training by developing long term and global<br />
training strategies.<br />
Key responsibilities & tasks:<br />
Primary responsibilities<br />
• Provides advice to Training Director and design team around key needs in the organization that will require training<br />
and development<br />
•Responsible for developing the key strategies for training to ensure organizational capability to meet future business<br />
needs<br />
•Creates long term, complex strategies that span the entire country and or globe<br />
• Communicates with MDs and Market Support Leaders to regularly to ensure alignment around all current<br />
initiatives<br />
•Collaborates with Sr Training Leaders and Sr Design Leaders globally<br />
• Evaluates training program’ effectiveness and proposes adjustments or new program additions as needed<br />
•Integral part of the One People Strategy and leadership development strategies<br />
•Collaborate with Recruiting and HR to strategically on-board and develop new employees<br />
•Provides a high level of leadership development facilitation<br />
•Participates in Market Support meetings and other projects as needed<br />
•Provides vision, strategy and development to their Training Leaders and Training Managers<br />
•Perform other duties as assigned<br />
Required knowledge & skills:<br />
Knowledge<br />
•Proven track record in creating training strategies to support senior leaders in an organization<br />
•Minimum of 5 years experience leading training teams or high level programs<br />
•Preferred retail store leadership experience<br />
•Preferred organizational development experience in a retail organization<br />
•Knowledge of instructional design process and adult learning theory<br />
•User experience with <strong>Apple</strong> products is preferred, but not required<br />
•Bachelor’s degree or equivalent is preferred<br />
•Ability to work independently and be self-directed in a fast paced and innovative environment<br />
•Extensive travel required<br />
Competencies and Developmental Description<br />
The following list of competencies are required for success in the Training Leader position.<br />
•Strategic Planning ( is able to devise strategies and plans for all needs in training. Also should be able to think ahead<br />
and plan on a global level)<br />
•Managing Vision and Purpose (communicates a compelling and inspired vision or sense of core purpose, talks<br />
beyond today Talks about possibilities Is optimistic, can inspire and motivate entire units or organizations)<br />
•Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up<br />
in the air, can comfortably handle risk and uncertainty)<br />
•Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle differences<br />
with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
•Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
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especially in the face of resistance or setback)<br />
•Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
•Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
•Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
•Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.,<br />
establishes and maintains effective relationships with customers and gains their trust and respect).<br />
•Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
•Developing Direct Reports and Others (will take on those who need help and further development, cooperates with<br />
the developmental system in the organization).<br />
•Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups, with<br />
peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
•Teamwork (creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
•Organizational Agility (knows how to get things done both through formal channels and the informal network,<br />
understands the origin and reasoning behind key policies, practices, and procedures, understands the cultures of<br />
organizations)<br />
Sign Coordinator / Santa Clara Valley, California<br />
This position is responsible for the generation, content, management and distribution of all Point of Sale signs and<br />
promotional materials for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in the US and Canada. As a member of the <strong>Apple</strong> <strong>Retail</strong><br />
Merchandising Team, this role will work closely with the Hardware and Software Product Managers, Overhead<br />
Planogram Manager, NSØRetrofit Manager, Graphic Design and other functional groups within the corporate retail<br />
team that are working on the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
This role will communicate directly with stores via email and phone to ensure all needs are met. Candidate should be<br />
comfortable working during intensive periods under aggressive deadlines, and also self-direct when the work load<br />
decreases.<br />
Work quickly, efficiently and accurately with the sign database to ensure accurate content and placement of signs<br />
Develop highly productive relationships with Graphic Design and external vendors to get deadline-driven projects<br />
done on time<br />
Must have a passion for detail, as well as the ability to consider bigger picture impact of signage and merchandising<br />
Manage promotional collateral timelines<br />
Drive process, systematic and communication change for constant improvement<br />
Involved with concepts and implementation of signs, strategies and problem solving<br />
Actively participate and bring new ideas in planning meetings<br />
Respond quickly to store needs to ensure they are met<br />
Effectively communicate to all levels<br />
Sign Manager / Santa Clara Valley<br />
The Sign Manager role is responsible for the creation, distribution, and management of product and promotion<br />
signage for <strong>Apple</strong> <strong>Retail</strong> stores in the US and Canada. As we expand our business internationally, this role will be<br />
instrumental in developing new processes and influencing how we communicate to our global customers. As part of<br />
the Merchandising team, this role will partner with Field Visual, Planogram and Product Managers as well as other<br />
functional groups within worldwide corporate retail.<br />
Responsibilities include:<br />
> Develop and manage full Sign Production process<br />
> Manage accurate sign content and placement within <strong>Apple</strong> Sign database<br />
> Create, drive, and challenge worldwide content and template consistency to ensure effective product<br />
communication<br />
> Develop and manage relationships with internal production team as well as external business partners<br />
> Ensure translation and localization requirements are managed efficiently and cost-effectively<br />
> Review, monitor, and challenge vendor pricing<br />
> Respond quickly to store signage requests and feedback<br />
> Develop this role to ensure international growth needs are met<br />
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Knowledge:<br />
> 2-4 years prior retail management or merchandising experience preferred<br />
> Industry/Technology experience and interest preferred<br />
> Strong people leadership & personnel development experience with ability to develop a team<br />
> Experience in project & database management, problem solving, and strategic thinking<br />
Skills:<br />
> Excellent verbal and written communication skills<br />
> Detail-oriented self-starter with excellent time management, multi-tasking, and organizational skills<br />
> Ability to influence and develop business relationships with partners at all levels, including senior management<br />
> Thrive creatively and strategically in an ambiguous and fast-paced environment<br />
> Comfortable working during intensive periods under aggressive deadlines<br />
> Creative aptitude<br />
Site Coordinator, New York Office / New York City<br />
The Site Coordinator will have the responsibilities of employee and visitor reception as well as office management.<br />
The coordinator will help develop a variety of facilities projects and services to establish and maintain upkeep of the<br />
office. The Site Coordinator has a general knowledge of best practices for building maintenance and operations. This<br />
position requires a highly motivated individual with strong communication and interpersonal skills. This person will<br />
be able to handle the administrative tasking and reception of many visitors in the busy office environment.<br />
Key Responsibilities & Tasks<br />
• Responsible for receiving and assisting visitors, vendors, employees, employment applicants, salespersons,<br />
and customers appropriately.<br />
• Ensures a professional reception experience, answering incoming calls and hosting visitors with very polite<br />
demeanor.<br />
• Implements security procedures to ensure that adequate control methods for persons, property, and packages<br />
are met.<br />
• Communicates operational needs to on-site Loss Prevention and/or Corporate Facilities as needed to ensure<br />
a safe and pleasant environment is maintained.<br />
• Provides facilities orientation to all new hires and visiting <strong>Apple</strong> Employees.<br />
• Interacts with vendor contract and building management services including janitorial services, beverages and<br />
snacks, catering services, first aid supplies, plant services, and interaction with the neighboring <strong>Apple</strong> <strong>Retail</strong> Store<br />
leadership team.<br />
• Will help to develop and implement site-specific standards, policies, and procedures.<br />
• Responsible for maintaining the professional appearance and stocking of conference and phone rooms,<br />
office common areas, reception, and print, fax, and copy stations.<br />
• Regularly inspect and evaluate physical condition of facility; recommend maintenance, repairs, and<br />
furnishings to management.<br />
• Orders supplies to ensure no lapse in service occurs related to availability of office supplies, forms,<br />
restroom, and related elements pertinent to operation of the office.<br />
• Works with other administrators within <strong>Apple</strong>.<br />
• Uses discretion to resolve moderately complex issues independently and makes recommendations.<br />
• Responsible for ensuring that all conferences and events are equipped with necessary services including:<br />
event furnishings, electrical requirements, AV needs, food services, and custodial.<br />
• May be given responsibility for one or multiple projects related to the position.<br />
• Facilitates daily mail delivery & FedEx handling.<br />
• Maintains office contact list & e-mail distribution list.<br />
• Provides office environment support and meeting room setup.<br />
• Maintains a professional business demeanor and atmosphere in the office so as to provide a positive<br />
viewpoint of the company.<br />
Skills & Knowledge<br />
• Excellent written and verbal communication skills are required.<br />
• Ability to maintain accurate records and paperwork.<br />
• Experience with office software including, but not limited to, e-mail, word processing, spreadsheet, and<br />
intranet applications as well as calendaring at a functional level as necessary to maintain productivity. Must also<br />
have the ability to learn new computer applications as needed.<br />
• A minimum of 2-3 years facilities or administrative experience with an emphasis on business services or<br />
equivalent office management experience within a large organization.<br />
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• Some project management experience.<br />
• Bachelor’s Degree (preferred) or equivalent work experience preferred.<br />
• Familiarity with <strong>Apple</strong> products is a plus.<br />
Software Developer / Santa Clara Valley<br />
Purpose of Role<br />
There’s work and there’s your life’s work.<br />
The <strong>Apple</strong> <strong>Retail</strong> Communication team is looking for a <strong>Web</strong> Developer with experience as a System Administrator.<br />
A strong candidate will have experience with developing web applications, integrating back-end systems, and<br />
deploying scalable infrastructures.<br />
Key responsibilities<br />
• Design and help implement new systems<br />
• Create systems and API structure for future web and iPhone projects<br />
• Offer support for <strong>Retail</strong> Employees within stores<br />
• Help present overarching ideas and solutions for <strong>Retail</strong><br />
Required Knowledge and Skills<br />
Knowledge<br />
• Intimate knowledge of the <strong>Apple</strong> <strong>Retail</strong> Store environment.<br />
• Experience in working with version control software (specifically git and subversion)<br />
• Experience with Test Driven Development Methodologies.<br />
• Extensive knowledge in best practices for RESTful API design.<br />
• Expertise with MySQL, MySQL optimizations, and more specifically MySQL Cluster.<br />
• Knowledge of Javascript and Objective-C.<br />
Skills<br />
• Ability to collaborate well on a team and work independently.<br />
• Ability to intercept and resolve API issues with front-end developers.<br />
• Experience with server-side web development using Ruby on Rails.<br />
• Proficiency in server administration and deployment.<br />
• Prior experience with relational databases and database-backed applications.<br />
• Experience in working with version control software (specifically git and subversion)<br />
Competencies and Developmental Description<br />
The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel.<br />
• Action Oriented (Enjoys working hard. Is action oriented and full of energy for the things he/she sees as<br />
challenging. Not fearful of acting with a minimum of planning. Seizes more opportunities than others).<br />
• Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up<br />
in the air, can comfortably handle risk and uncertainty).<br />
• Perseverance (pursues everything with energy, drive, and a need to finish. Seldom gives up before finishing,<br />
especially in the face of resistance or setback).<br />
• Teamwork (creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
• Problem Solving (uses rigorous logic and methods to solve difficult problems with effective solutions; probes all<br />
fruitful sources for answers, can see hidden problems; is excellent at honest analysis; looks beyond the obvious and<br />
doesn’t stop at the first answers).<br />
• FunctionałTechnical Skills (Has the functional and technical knowledge and skills to do the job at a high level of<br />
accomplishment).<br />
• Technical Learning (Picks up on technical things quickly. Can learn new skills and knowledge. Is good at learning<br />
new industry, company, product, or technical knowledge—like internet technology. Does well in technical courses<br />
and seminars).<br />
Software Planogram Manager / Santa Clara Valley, California<br />
This position is responsible for the implementation of Software Planograms for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. As a member of<br />
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the <strong>Apple</strong> <strong>Retail</strong> Merchandising Team, this role will work closely with the Software Product Managers, Overhead<br />
Planogram Manager, Sign Manager, Visual Merchandiser, and other functional groups within the corporate retail<br />
team that are working on the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
The role’s primary responsibility will be to create and implement Software Planograms across all footprints for<br />
<strong>Apple</strong> <strong>Retail</strong>. In addition, this role will instruct the store teams on maintaining areas of presentation, and reinforce<br />
merchandising standards for stores. In addition, this role will be responsible for physical merchandising within stores<br />
and provide ongoing support and instruction to store employees. Candidate should be able to travel to all geographic<br />
store locations as needed. (50% travel required).<br />
Work with retail products, new store opening team and store staff for visual merchandise set-up for new store<br />
openings<br />
Work closely with Software Product Managers to ensure accurate placement of products<br />
Drive process, systematic and communication change for constant improvement<br />
Involved with concepts and implementation of planograms, strategies and problem solving<br />
Actively participate and bring new ideas in planning meetings<br />
Act as liaison between corporate teams and field staff.<br />
Communicate and implement best practices<br />
Effectively communicate to all levels<br />
Solution Engineer / West 14th Street<br />
This position, reporting to the Business Leader within the market, will provide technical expertise and drive <strong>Retail</strong><br />
business sales.<br />
Responsibilities <strong>Inc</strong>lude:<br />
The ideal candidate will create and deliver persuasive technical sales presentations, product demonstrations, and<br />
proposals that clearly communicate <strong>Apple</strong>’s product and technology direction and competitive advantages.<br />
Provide systems architecting and technical consulting for the integration and implementation of <strong>Apple</strong> products and<br />
existing technologies in customer environments. Positions mobile commerce as a strategic part of the total <strong>Apple</strong><br />
solution within their organization.<br />
Clearly demonstrate and a present a compelling proposition indicating <strong>Apple</strong> products are more technologically<br />
advanced and cost effective than competitors’ products.<br />
Teamed with <strong>Apple</strong> <strong>Retail</strong> Business team members, work with customers in pursuing sales opportunities in the<br />
Business segment for <strong>Apple</strong> <strong>Retail</strong>.<br />
Participate with <strong>Apple</strong> <strong>Retail</strong> Business team members in customer calls that require technical knowledge to deal with<br />
<strong>Apple</strong> product capabilities and compatibility issues.<br />
This position requires excellent presentation, communication, and relational skills, strategic sales savvy, and strong<br />
technical knowledge.<br />
Provide technical expertise in integrated <strong>Apple</strong>, third party, and custom solutions. Responsible for defining and<br />
implementing appropriate technical sales tactics in assigned accounts.<br />
Identify knowledge gaps and provides recommendations for creating a training roadmap.<br />
Qualifications:<br />
Normally requires BS degree in scientific or engineering discipline plus a minimum of 3 years experience or MS<br />
degree plus 2 years technical experience, or equivalent.<br />
Strong presentation skills and a sales orientation are essential, as well as a professional demeanor, and ability to<br />
communicate with executive level customers.<br />
Strong familiarity with <strong>Apple</strong> products and MAC OS is essential and experience with UNIX, Directory <strong>Services</strong>,<br />
Networking, and Servers is desirable.<br />
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Solution Initiatives Manager, <strong>Retail</strong> Business / Santa Clara Valley<br />
Reporting to the <strong>Retail</strong> Business team, the Solution Initiatives Manager is responsible for leading the global strategy,<br />
research and definition, and rollout of the business solutions for all <strong>Apple</strong> <strong>Retail</strong> Business initiatives. A successful<br />
candidate in this position is passionate about <strong>Apple</strong> products and has proven experience identifying leading trends of<br />
<strong>Apple</strong> business solutions. This individual is highly energetic and strongly motivated to create, develop, implement<br />
and maintain training materials to support the business solution strategy. The Solution Initiatives Manager works<br />
directly with internal partners including <strong>Retail</strong> Merchandising, <strong>Retail</strong> Marketing, Enterprise and Channel Solution<br />
teams, as well as cross-functional teams. Through a strong partnership with the <strong>Retail</strong> Business Development<br />
Managers, Business Leaders, Solution Engineers and Business Managers, the Solution Initiatives Manager provides<br />
leadership and enables the store business teams to position, demonstrate, train and implement targeted solutions<br />
identified to support market level growth initiatives.<br />
Responsibilities include:<br />
• Implements and develops a global solution strategy focused on building a community of loyal <strong>Apple</strong> customers<br />
who return to the store for service, support, and future purchase of <strong>Apple</strong> and related 3rd party products supporting<br />
business solutions.<br />
• Creates end to end solution definitions including field marketing materials, product architecture, solution<br />
demonstrations, value propositions, sales training and positioning, customer implementation strategy and execution<br />
options.<br />
• Partners with the Business Development Managers to identify and enable best practices for the Business teams to<br />
position and demonstrate targeted solutions.<br />
• Partners with the marketing and solution teams with the development of tools and materials supporting defined<br />
targeted business solutions.<br />
• Partners with <strong>Retail</strong> training and service teams, as well as appropriate <strong>Apple</strong> channel teams (e.g. ACN program) to<br />
outline implementation and enablement support for targeted solutions.<br />
• Complies with all company policies and procedures.<br />
• Protects all company assets and manages profitability.<br />
The ideal candidate is dynamic, intelligent, and possesses these competencies and attributes:<br />
• Extraordinary customer service commitment.<br />
• Highly motivated to achieve.<br />
• Highly organized, with proven ability to multitask.<br />
• Proven success in defining new initiatives.<br />
• Experience with business technology solution research, identification, demonstration, enablement and deployment<br />
strategies.<br />
• Ability to clearly articulate value proposition of technology in a business context • Strong <strong>Apple</strong> technology<br />
literacy, especially as applied in various business environments. • A strong team player capable of leading many<br />
projects as well as filling multiple roles where appropriate.<br />
• Interpersonal savvy when interacting with internal employees, external customers, and virtual team members.<br />
• Planning, organization, and implementation skills.<br />
• Problem solving abilities.<br />
• Comfortable with ambiguity.<br />
• Excellent communication skills – written and verbal – including experienced presentation and facilitation skills.<br />
• Ability to work independently.<br />
• High level of ethics, values, integrity and trust.<br />
Education and Experience Requirements:<br />
•Minimum of 10 years experience in business solutions technical sales or consulting.<br />
•Minimum of 5 years experience working with <strong>Apple</strong> solutions in various business environments.<br />
•Proven success in business solutions training and enablement strategies.<br />
•Strong understanding of vertical segmentation.<br />
•Experience working with systems integrators, VARs and other implementation partners.<br />
•BA/BS Required. MBA Desirable.<br />
Sourcing Manager / Santa Clara Valley<br />
Responsible for sourcing new materials for use in new stores along with sourcing new vendors. Negotiates pricing,<br />
manages vendor relationships and sources new vendors and orders materials for stores. Responsible for tracking<br />
deliverables to the job site, and tracking costs. Works to develop and maintain standards for the stores as it relates to<br />
materials used in building stores. Works with development managers to determine material budget for stores.<br />
Troubleshoots any onsight issues as it relates to materials. Manages implementations of new materials, new vendors,<br />
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and new countries. Forecasts material usage for roll out / remodel program and determines feasibility.<br />
Special Event Manager, <strong>Retail</strong> Marketing / Santa Clara Valley, California -<br />
This position is responsible for developing, managing and strategic marketing programs and special events for the<br />
<strong>Apple</strong> stores Worldwide, with special emphasis on High Profile markets. As a member of the Corporate <strong>Retail</strong> Team,<br />
this role will report to the Senior Manager of <strong>Retail</strong> Marketing and partner closely with other members of the<br />
Corporate <strong>Retail</strong> Team, Regional Directors of <strong>Apple</strong> <strong>Retail</strong>, Store Managers, Marketing Communications, Graphic<br />
Design, and third party partners to develop and implement successful event marketing initiatives designed to build<br />
<strong>Apple</strong>’s brand awareness, grow market share and increase sales. This role’s primary responsibilities are to plan,<br />
develop and implement event strategies that build business with key customer segments and loyalty. This role will<br />
manage at least one direct report with dotted line management responsibilities for in-Country field marketing<br />
managers.<br />
Primary Responsibilities:<br />
Act as the lead Special Event Manager in evaluating and developing potential third party event tie-ins, crafting event<br />
plans to meet quarterly strategic goals and supporting stores in planning and executing events that are in alignment<br />
with the <strong>Apple</strong> <strong>Retail</strong> Brand and key goals.<br />
Management responsibilities include events such as Store Openings, the Made on a Mac, Works with a Mac, Buzz<br />
marketing, iTunes Music Store Musical Artist, Film Festival and College Night programs.<br />
Liaise with cross-functional teams to ensure alignment with Corporate and local strategic initiatives, clear<br />
communication, seamless integration, logistics, timely development of retail marketing event deliverables and strong<br />
execution at the store/event level. Cross-functional teams include and are not limited to: Regional Directors, Store<br />
Managers, High Profile Theater/Event Managers, Field Marketing Managers, Store Operations, Marketing<br />
Communications, Training, Store Operations, Merchandising, Public Relations, Product Placement (known at Buzz<br />
Marketing) and Third Party Vendors.<br />
Work in tandem with Senior Manager <strong>Retail</strong> Marketing and Regional Directors, to ensure seamless integration and<br />
execution of in-store marketing plans, outbound communication and seasonal campaigns, working within a 6-month<br />
planning timeline, including launch activities and High Profile Action Plans.<br />
Interface on a day-to-day basis with Marketing Communication Project Managers. Providing all the content and<br />
program details to initiate creative development on the marketing deliverables to support the program or event,<br />
provide copy and creative input, manage budget and ensure timely delivery to the stores and or other venues.<br />
Work with Store Operations to communicate all program details to the field, which may include posting to ARW,<br />
presenting at store meetings or on store conference calls or a combination of all of above to ensure smooth execution<br />
and appropriate level of enthusiasm and awareness at the store level.<br />
Leverage and grow key internal and third party relationships to develop programs that attract new talent, build<br />
awareness and drive qualified traffic, supporting the More Than a Store experience.<br />
Develop relationships with local education partners, schools, creative professionals, organizations and associations to<br />
help enhance the offerings and event strategies in the theater and build opportunities for cross-partnerships.<br />
Manage, track and reconcile marketing budget expenses in partnership with Senior Manager, <strong>Retail</strong> Marketing<br />
Educate stores with best practices and guidelines for responding to customer and community group requests (such as<br />
donations, merchandise contributions, local advertising)<br />
College Graduate Degree, 5 years special event and marketing planning experience. Experience in the entertainment<br />
industry (music, movies, or publishing) a plus.<br />
Sr. Program Manager, Mobile Devices - <strong>Retail</strong> / Santa Clara Valley<br />
An <strong>Apple</strong> <strong>Retail</strong> Mobile Device Senior Program Manager is responsible for identifying, creating, leading and<br />
implementing effective processes, procedures and solutions to drive iPhone and iPad sales in <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
This person will be involved in the design, management and execution of key iPhone and iPad projects and<br />
initiatives. The selected candidate will have direct involvement in managing carrier and vendor relationships and<br />
ensure consistency of information across all stores. Driving multiple projects forward simultaneously, this individual<br />
will engage with a dynamic group of people who share a passion for innovation and excellence within the <strong>Apple</strong><br />
<strong>Retail</strong> community.<br />
This person must be able to work independently and as part of a larger, cross-functional team. The Program Manager<br />
must possess excellent communication skills and be able to effectively interact and influence all levels in the<br />
organization.<br />
Primary Job functions include:<br />
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• Initiate, drive and deliver effective iPhone and iPad projects in partnership with cross-functional teams to ensure all<br />
aspects of projects are communicated, supported and delivered to the highest standards.<br />
• Create, manage and execute detailed iPhone project plans, key documentation, process maps and schedules with<br />
responsibility for task and team coordination. Track project and deliverables, regularly communicating status to all<br />
affected parties globally.<br />
• Maintain awareness of, and direct projects to align with current <strong>Apple</strong> <strong>Retail</strong> vision, priorities, focus and initiatives.<br />
• In partnership with the iPhone and iPad Product team, develop, implement, and maintain iPhone and iPad sales and<br />
activation processes that deliver results in the Red Zone. Create owners, maximize store team efficiency, improve<br />
processes, minimize store workload and reduce expenses globally.<br />
• Complete project impact analyses and work to implement training, communication and change management to<br />
achieve desired iPhone and iPad results.<br />
• Develop strong working relationships quickly with carriers and vendors to ensure delivery of the best possible<br />
iPhone and iPad sales experience to our <strong>Apple</strong> <strong>Retail</strong> customers.<br />
• Provide superior customer service to field and corporate partners globally; serve as a resource for the Store Support<br />
team and stores on all iPhone and iPad related questions.<br />
• Work with business partners globally (including <strong>Apple</strong> Corporate non-retail) to determine global business needs<br />
and priorities ensuring delivery of the best possible processes to our <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
• Be the voice and global point of escalation of the stores for any iPhone and iPad sales, activation or other issues by<br />
providing detailed and timely feedback to campus teams and raising issues through the appropriate channels to gain<br />
resolution quickly.<br />
• Develop and maintain key partnerships with the field including Market Directors, Market Leaders, Store Leaders<br />
and store teams by traveling to markets to identify wins and opportunities, hosting Market Forums, leading calls, and<br />
creating communication outlets. Share learnings both to stores and corporate partners. Turn information into effective<br />
strategies and new or improved initiatives that drive results drive.<br />
• Work closely with and maintain key partnership with the Store Communication team to ensure iPhone and iPad<br />
initiatives, process changes and updates are communicated effectively to store teams.<br />
• Work closely with and maintain key partnership with the <strong>Retail</strong> Training team to identify training opportunities, as<br />
well as design and deliver effective strategies for implementing and maintaining a strong knowledge base within our<br />
store teams.<br />
• Stay connected to the development and testing (UAT) of processes and systematic solutions that improve stores<br />
ability to sell iPhones and iPads.<br />
• Work closely with and maintain key partnerships with the iPhone/iPad Product team, <strong>Retail</strong> Store System and IS&T<br />
teams to identify and resolve systematic issues that negatively effect the iPhone and iPad selling experience in <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>.<br />
• Identify and articulate iPhone and iPad business needs that require systems support and work with the iPhone/iPad<br />
Product team and <strong>Retail</strong> Store Systems team to build appropriate business cases and implement.<br />
• Serve as the primary escalation point for <strong>Retail</strong> Finance to address in store procedural sticking points resulting in<br />
loss of revenue or additional accounting work to properly record revenue.<br />
• Partner with peers and the field to maintain awareness of global initiatives, compliance, systems, technology, and<br />
current day climate within our stores.<br />
• Lead ongoing improvements and evolutions of store initiatives and procedures related to iPhone and iPad.<br />
• Demonstrate an excellent working knowledge of store systems, processes and business models.<br />
• Other duties as assigned.<br />
The ideal candidate is dynamic, intelligent, passionate and at minimum possess these qualities and skills:<br />
• A minimum of three years experience in the Mobile/Cellular Industry required in an operations management,<br />
account management or retail management capacity. This is NOT an engineering or IT position.<br />
• A minimum of two years of corporate level program and/or project management required. Scope of<br />
projects/programs should be operational or sales driving in nature. This is NOT an IT or Engineering project<br />
management role.<br />
• Bachelor’s degree.<br />
• Excellent Program and Project management. Effectively leads and develops programs. Understands project<br />
management life-cycle and theories. Demonstrated knowledge and use of project management tools.<br />
• Proven track record of vendor account management.<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently.<br />
• Global thinker who performs well in high-pressure situations in a fast-paced, sometimes ambiguous environment.<br />
• Passion and dedication to the delivery of consistent and unparalleled customer service both internal and external.<br />
• Develops relationships quickly. Well respected, trusted partner that is someone others want to work with.<br />
• Performs well in a team environment.<br />
• Strong soft skills, which are important to the success of this role.<br />
• Experience interacting with and influencing business partners at all levels.<br />
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• Excellent written and verbal communication skills that can be applied to all levels.<br />
• Commitment to identifying and communicating creative and innovative ideas in ways that gain consensus and build<br />
partnership. Takes own ideas or the ideas of others and strategizes, plans, and executes successfully.<br />
• Strong analytical and demonstrated problem solving skills. Proven ability to easily identify trends, troubleshoot,<br />
document, escalate, track and resolve issues. Ability to develop strategies and implement solutions that ultimately<br />
prevent issues<br />
Sr. <strong>Retail</strong> Financial Analyst, iPhone / Santa Clara Valley<br />
Are you ready to join one of the fastest-growing retailers in the world? In just ten years, <strong>Apple</strong> <strong>Retail</strong> has opened<br />
over 290 stores in 10 countries. Our stores allow customers to experience, purchase and receive personalized service<br />
for the full lineup of <strong>Apple</strong> products.<br />
As part of the <strong>Retail</strong> Finance Team, this role will provide support and analytics to the <strong>Retail</strong> Merchandising Team to<br />
drive our iPhone and iPad business’s and will work closely with the global retail business, shared service center<br />
teams, and iPhone Finance team.<br />
Primary responsibilities include:<br />
• Manage day-to-day carrier finance operations including plan updates<br />
• Analyze carrier performance and profitability and provide reporting, analysis and other financial metrics to <strong>Retail</strong><br />
Merchants and Finance management<br />
• Prepare monthly financial forecasting and flux analysis<br />
• Monitor and manage carrier receivables, including risk assessments and audits<br />
• Provide guidance to GFSS (global finance share services) teams to ensure global consistency in handling iPhone<br />
and iPad processes - reconciliations, accounting, disputes, collections<br />
• Partner with merchants, store operations and systems teams to manage contract terms and amendments<br />
• Perform carrier-specific reporting and tasks per contract agreements<br />
• Participate in ad hoc projects as needed<br />
Qualifications<br />
• Bachelor’s degree in Finance, Accounting or related field<br />
• 3-5 years experience in Finance or Accounting<br />
• Highest standards of accuracy and strong organizational skills<br />
• Proven analytical and problem solving skills<br />
• Self starter who thrives in fast paced environment<br />
• Demonstrated ability to build effective business partnerships<br />
• Intermediate to advanced excel skills required<br />
• Mobile communications experience a plus<br />
Sr. <strong>Retail</strong> HR Administrator / Santa Clara Valley<br />
The Sr. Admin will provide excellent, comprehensive administrative and operational support to the HR Director<br />
<strong>Retail</strong> US & Canada <strong>Stores</strong> and Director of <strong>Retail</strong> Training . The highly-motivated, customer-centric candidate will<br />
be responsible for both general executive administrative tasks as well as operational and project management<br />
activities.<br />
Primary duties include:<br />
Managing daily calendar, showing flexibility and problem-solving abilities to adjust or prioritize schedules based to<br />
last-minute changes.<br />
Managing <strong>Retail</strong> Training Budget, working closely with Finance.<br />
Organizing complex, domestic and international travel arrangements.<br />
Facilitating WW Headcount and expense reporting processes.<br />
Organizing and supporting staff meetings, teleconferences, global leadership off sites, and other large events.<br />
Supporting all Facilities activities for the team.<br />
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Key Competencies:<br />
Organized: Can orchestrate multiple activities at once in a systematic way to accomplish a goal. Uses resources<br />
effectively and efficiently.<br />
Ambiguity: Can effectively cope with change, can shift gears comfortably<br />
Planner: Accurately scopes out work and approaches to complex task<br />
Detail Oriented: Great attention to detail, thorough and accurate<br />
Persistent: Pursues everything with the energy, drive and a need to finish<br />
Problem-solver: Drives to accomplish and eliminate road blocks<br />
Time Management: Uses time effectively and efficiently and concentrates on important priorities and deadlines<br />
Supporting key team initiatives, playing a project management or analyst role. Key duties may include: support for<br />
WW communications, meeting presentations, and other duties as assigned.<br />
BA/BS preferred and 3-5 years experience supporting Sr. level management.<br />
Store Communications Project Manager / Santa Clara Valley<br />
This Project Manager role is a communications expert, specializing in managing and implementing communication<br />
for the retail store audience in support of the retail <strong>Apple</strong> Store’s Family Room programs and teams. This person will<br />
work as a trusted partner and liaison between Campus partners, stores and the upper field.<br />
Primary job functions include:<br />
• Design, develop, and deliver timely, effective communication for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> in accordance with defined<br />
processes and style guidelines.<br />
• Maintain existing employee communication programs and develop, implement and manage new programs that<br />
motivate retail team members and contribute to the success of retail <strong>Apple</strong> <strong>Stores</strong>.<br />
• Understand and support <strong>Apple</strong> brand and style standards, including <strong>Apple</strong> <strong>Retail</strong> voice and use of media and<br />
graphics.<br />
• Contribute significantly to the evolution of the retail store intranet.<br />
• Provide guidance, support, and editorial expertise to those who contribute and create store communication.<br />
• Manage and develop business partner relationships to further the success of retail <strong>Apple</strong> stores.<br />
• Demonstrated passion for process development<br />
Reports to Manager, <strong>Apple</strong> <strong>Retail</strong> Store Communications<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
• Excellent project management skills<br />
• Superior written and verbal communication skills<br />
• Proven ability to manage deadlines<br />
• Ability to develop strategies to ensure project success<br />
• Flexibility to handle directional changes and proficient at managing multiple projects concurrently<br />
• Experience interacting with and influencing business partners at all levels<br />
• Ability to perform robust business process analysis and recommend solutions<br />
• Demonstrable proficiency in the areas of language and grammar<br />
• Bachelor’s degree in English, Journalism, Communication or similar preferred<br />
• 4 years experience developing and implementing business communication and processes required<br />
• 4 years copyediting experience required<br />
• Passionate dedication to the delivery of consistent and unparalleled customer service<br />
• Some HTML and web design experience a plus<br />
• Strong firsthand understanding of <strong>Apple</strong> retail operations, services and programs<br />
• <strong>Apple</strong> retail experience preferred<br />
• Knowledge of <strong>Apple</strong> products and Macintosh operating systems a plus<br />
Store Operations Coordinator / Italy - London-Regent Street, Greater London<br />
The coordinator of Store Operations and Communication will provide daily support the Italy retail <strong>Apple</strong> stores in<br />
the areas noted above.<br />
Primary job functions include:<br />
Provide superior customer service to internal and external customers including on-call support.<br />
Provide daily operations support to retail <strong>Apple</strong> <strong>Stores</strong> including email, phone, and administrative support.<br />
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Help identify, communicate, and resolve recurring questions and issues<br />
Update <strong>Apple</strong> <strong>Retail</strong> <strong>Web</strong> Italy on a daily basis<br />
Manage administrative responsibilities of the intranet site, including user accounts and maintenance.<br />
Update <strong>Apple</strong> <strong>Retail</strong> Field and Campus contact directories.<br />
Perform UAT for POS, ARW and Concierge for Italy <strong>Retail</strong><br />
Research Point-of-Sale transactions to resolve customer service and compliance issues.<br />
Manage the update process for the Italian Policy and Procedure Manual on a regular basis by partnering with key<br />
business partners<br />
Provide support in procurement and vendor management processes as needed<br />
Assist in training delivery as necessary e.g POS / Concierge<br />
Handle confidential information and partner directly with managers and key partners as necessary<br />
Translate and localise materials for Store Operations as needed<br />
Support the New Store Opening Process as needed<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Some knowledge and experience with retail systems, including POS, Time and Attendance, Labour Scheduling<br />
Strong knowledge and experience of retail operations<br />
Fluent in English and Italian<br />
Flexibility that enables professional, efficient reaction to directional changes<br />
Excellent written and verbal communication skills<br />
Strong analytical skills and ability to identify and communicate recurring questions and issues<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Fluency in an additional langualge a plus (French / German)<br />
Reports to: Senior Manager, Store Operations and Communications (Europe) the role will ideally be based in the UK<br />
but Italy based home office will be considered.<br />
Store Operations Manager / Beijing - SanLiTun<br />
The Manager of Store Operations embraces the vision of <strong>Apple</strong> <strong>Retail</strong> and leads a dynamic team responsible for<br />
maximizing store profitability through process definition and improvement and optimizing the areas of store systems,<br />
store communication, store supplies, and new store operations. Primary job functions include:<br />
- Recruit, hire, train, develop, and retain a high-performance team of project managers that deliver excellence.<br />
- Manage and participate in the development and redesign of processes and policies that maximize efficiency, reduce<br />
workload, and protect the company and the brand.<br />
- Manage and participate in the design and delivery of effective, just-in-time communication that meets the needs of<br />
field personnel and <strong>Apple</strong> Campus partners.<br />
- Identify opportunities for profit improvement and work with internal <strong>Apple</strong> partners to implement, as appropriate.<br />
- Ensure the ongoing delivery of superior customer service and support to field teams.<br />
- Manage and provide support for in-store events and product launches.<br />
- Support the procurement of supplies for new and existing stores.<br />
- Work in partnership with Store Operations senior leadership to negotiate with vendors to leverage store growth and<br />
reduce operating expenses.<br />
- Support the flawless opening of new and remodeled stores.<br />
- Participate in the development of programs that recognize and reward outstanding performance by individuals and<br />
teams.<br />
- Define requirements for store systems that ease processes and improve the customer store experience.<br />
- Partner with Store Operations senior leadership to continually improve store functions and processes in both the<br />
front of house and back of house.<br />
- Participate in efforts with cross-functional teams, including marketing, product merchandising, visual<br />
merchandising, finance, HR, and RFL to design programs, methods and practices that are executable and effective at<br />
the store level.<br />
- Act as a strong advocate for the stores with <strong>Apple</strong> Campus partners.<br />
Thw ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
• Strong verbal and written proficiency in English local language<br />
• 1-3 years retail operations experience in a fast-paced, high-growth environment<br />
• 1-3 years management experience with a proven ability to build and develop high-performance teams<br />
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• Demonstrated ability to formulate effective solutions designed to improve business results<br />
• Ability to interact with team members at all levels<br />
• Negotiating skills, a plus<br />
• Superior written and verbal communication skills<br />
• A change-agent with a flexible style, which enables professional, efficient reaction to directional changes<br />
• Keen analytical skills and ability to identify and creatively resolve recurring issues<br />
• Knowledge and experience of retail systems a plus<br />
• Experience defining, mapping, and improving processes<br />
• Some domestic and some international travel required<br />
Reports To: Director, Store Operations<br />
Store Operations Manager, Japan/China / Tokyo<br />
The Manager Japan/China, Store Operations and Communications embraces the vision of <strong>Apple</strong> <strong>Retail</strong> and leads a<br />
dynamic team responsible for maximizing store profitability through process definition and improvement and<br />
optimizing the areas of store systems, store communication, store supplies, and new store operations. Primary job<br />
functions include:<br />
- Recruit, hire, train, develop, and retain a high-performance team of project managers that deliver excellence.<br />
- Manage and participate in the development and redesign of processes and policies that maximize efficiency, reduce<br />
workload, and protect the company and the brand.<br />
- Manage and participate in the design and delivery of effective, just-in-time communication that meets the needs of<br />
field personnel and <strong>Apple</strong> Campus partners.<br />
- Identify opportunities for profit improvement and work with internal <strong>Apple</strong> partners to implement, as appropriate.<br />
- Ensure the ongoing delivery of superior customer service and support to field teams.<br />
- Manage and provide support for in-store events and product launches.<br />
- Support the procurement of supplies for new and existing stores.<br />
- Work in partnership with Store Operations senior leadership to negotiate with vendors to leverage store growth and<br />
reduce operating expenses.<br />
- Support the flawless opening of new and remodeled stores.<br />
- Participate in the development of programs that recognize and reward outstanding performance by individuals and<br />
teams.<br />
- Define requirements for store systems that ease processes and improve the customer store experience.<br />
- Partner with Store Operations senior leadership to continually improve store functions and processes in both the<br />
front of house and back of house.<br />
- Participate in efforts with cross-functional teams, including marketing, product merchandising, visual<br />
merchandising, finance, HR, and RFL to design programs, methods and practices that are executable and effective at<br />
the store level.<br />
- Act as a strong advocate for the stores with <strong>Apple</strong> Campus partners.<br />
The ideal candidate is dynamic, intelligent, and passionate and possesses these qualities and skills:<br />
* Strong verbal proficiency in English, Japanese, and Chinese (Mandarin dialect) as well as the ability to read<br />
English, Japanese, and Simplified Chinese<br />
* Strong written proficiency in English and at least one of the other two languages (Japanese or Simplified Chinese)<br />
* 1-3 years retail operations experience in a fast-paced, high-growth environment<br />
* 1-3 years management experience with a proven ability to build and develop high-performance teams<br />
* Demonstrated ability to formulate effective solutions designed to improve business results<br />
* Ability to interact with team members at all levels<br />
* Negotiating skills, a plus<br />
* Superior written and verbal communication skills<br />
* A change-agent with a flexible style, which enables professional, efficient reaction to directional changes<br />
* Keen analytical skills and ability to identify and creatively resolve recurring issues<br />
* Knowledge and experience of retail systems a plus<br />
* Experience defining, mapping, and improving processes<br />
* Some domestic and some international travel required<br />
Reports To: Senior Manager, Store Operations<br />
Store Ops Senior Finance Manager / Santa Clara Valley<br />
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Be a key player in our retail revolution. Help architect our future. Get ready for your perfect job, one that encourages<br />
you to think strategically yet stay connected to our customers. Work with stores from Paris, to San Francisco to<br />
Shanghai and help share the <strong>Apple</strong> experience with almost six million visitors a week. Be part of the world’s most<br />
successful global retailer.<br />
Based in Cupertino, the Store Operations Finance team acts as the primary finance partner for our <strong>Apple</strong> <strong>Retail</strong> stores<br />
worldwide. From payroll to supplies, the team works with our store leaders and corporate partners to ensure that the<br />
stores have the resources to enrich the lives of our customers and employees. The team provides innovative analysis<br />
and financial forethought in areas that include store payroll and staffing, store operating expenses, strategic planning<br />
and financial systems.<br />
Primary responsibilities include:<br />
Provide day-to-day leadership for the ten professionals in the Store Operations Finance team<br />
Sales and unit analysis and forecasting at the product, country and store levels<br />
Store payroll and staffing<br />
Store services that include supplies, security, armored car, etc.<br />
New store openings<br />
Product launches<br />
Partner with the <strong>Retail</strong> corporate teams that define strategies and provide day-to-day support for our 323 stores<br />
around the world<br />
Red Zone and Store Operations<br />
Family Room<br />
Merchants<br />
<strong>Retail</strong> Business<br />
Establish effective partnerships with our Market Leadership teams<br />
Provide concise, effective reporting and analyses to help them manage staffing, payroll & operating expenses<br />
Develop revenue analysis and forecasting tools to help them identify & pursue sales opportunities<br />
Host interactive workshops that bridge the gap between local store and fleet-wide financial performance<br />
Work with the <strong>Apple</strong> shared service centers in Austin, Cork and Singapore and with the global <strong>Apple</strong> Finance teams<br />
that provide accounting and transaction support to our stores<br />
Ideal candidates will:<br />
Not be your typical finance professional<br />
Be broad-based business professionals with strong acumen across multiple disciplines<br />
Bring 15+ years of retail, finance and management experience and an MBA<br />
Have balanced analytical and creative thinking<br />
Want to make a difference in your life and work<br />
Supply Demand Planner / Sacramento<br />
Primary responsibility is the planning and fulfillment of product to meet<br />
demand at the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. Proactively manages and maintains<br />
replenishment to stores using systems, reporting tools and measurements.<br />
Achieves key inventory metrics, achieving optimal level of inventory in<br />
stocks and turns. Provides highest level of customer service and<br />
responsiveness to store requests. Works cross functionally with RFL team and<br />
other key internal partners to insure fulfillment of product demand. In this<br />
position, will also support Data and Order management processes.<br />
Key position responsibilities:<br />
Inventory Planning / Store Replenishment<br />
• Manages SAP replenishment system to insure accurate product replenishment by SKU. For assigned products.<br />
• Sets and maintains Sales Forecast and Replenishment parameters by product for multiple storefront locations.<br />
• Insures timely and accurate article set up and status per the assortment database. Insures status and Fixture fill<br />
changes are maintained in a timely manner.<br />
• Review and validate daily Replenishment results, and weekly forecast results.<br />
• Manages and maintains Replenishment and Sales Forecast Exceptions on a weekly basis. Adjust forecast<br />
parameters by article as needed.<br />
• Manages in stock exceptions on a daily basis; react as needed to insure product fulfillment to storefront. Researches<br />
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and expedites orders when appropriate.<br />
• Manages inventory levels during product transitions to minimize end of life exposure. Insures timely delivery of<br />
new product introductions.<br />
• Monitors and manages inventory distribution by store to achieve optimal turns and in stock levels across the chain.<br />
• Completes Key item sales and inventory forecasting plans as needed.<br />
• Insures adequate inventory levels are maintained at store front to support merchandising/ planogram requirements.<br />
• Ensures physical inventory levels are kept within targeted parameters. (Days of supply, In stocks),<br />
• Manages Open Order accuracy and Aging.<br />
• Proactively utilize reporting measurements, analysis, and exception reporting to optimize product fulfillment. (i.e<br />
PD3 reporting, RIS reports,<br />
Weekly Inventory reporting)<br />
• Proactively works through key internal partners/ sources of supply to insure timely fulfillment of retail product<br />
demand.<br />
Store Support<br />
• Provides phone support to stores for issue resolution (i.e. replenishment issues, shipment issues, space management<br />
issues, and product movement).<br />
• Provides staffing coverage and on-call availability as needed for the Product Fulfillment Support Line.<br />
• Completes timely response to inbound Store Email product requests; completes appropriate research into product<br />
replenishment issues.<br />
Misc.<br />
• Works cross functionally with other support groups (i.e. OEM, Product Admin, Regional Planning) as needed.<br />
• Partner with Order Management support as needed.<br />
• Works in collaboration with RFL team as needed.<br />
• Contributes to continuous process improvement.<br />
• Adheres to all established policies and procedures<br />
Prior Experience in Product/Materials Planning<br />
Strong Analytical Skills<br />
Strong Communication and interpersonal skills<br />
Ability to work successfully through cross functional groups<br />
Ability to manage large amounts of Data<br />
Ability to manage through Excel / Spreadsheets<br />
Experience in using on-line planning/ MRP systems- SAP experience a Plus<br />
College Degree preferred<br />
Support Manager / Sacramento, California<br />
Responsible for managing operational support processes for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. This includes management of<br />
inventory in-transit to the 95 <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and the reverse logistics associated with those same <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>. Manages a team that resolves problems such as misshipments, lost shipments, damaged product and provides<br />
general customer support for all logistics and inventory control related issues including track and trace. This is done<br />
through extensive e-mail and telephone support. This manager must be able to work independently to be proactive<br />
and innovative in problem resolution and prevention. Demonstrates confidence and poise when dealing with the<br />
customers, who are the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong> and their management. Excellent verbal, written and presentation skills<br />
necessary.<br />
This role is responsible for maintaining a positive teamwork environment with both direct reports and peers. It is<br />
responsible for managing a customer support relationship with both the retail stores and retail operations. Manages<br />
relationships with other groups at <strong>Apple</strong> in support of retail goals.<br />
Directs the activities of a team within <strong>Retail</strong> Fulfillment and Logistics. This includes; In-Bound Support Specialists<br />
and Reverse Logistics Specialists.<br />
Responsible for updating and managing processes as they relate to the <strong>Retail</strong> Fulfillment and Logistics process<br />
documentation. Take an active role in the Key Process Review (KPR) program within the team. Works with<br />
document control to ensure that all processes are being updated regularly. Works to ensure Global RFL buy-in on<br />
systems changes and process updates.<br />
Responsible for the processes that affect inventory management and ensure reduced shrinkage.<br />
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Develops the tactical direction, goals, objectives and key measurement systems to ensure the business goals are met.<br />
Performs all personnel management activities for staff, including training, performance evaluation and salary<br />
management; encourages professional development through job assignments and training. Participates in business<br />
plan development.<br />
Resolves customer’s complex technical and non-technical operations, service and support problems via phone and email.<br />
Makes judgment calls on customer issues with little or no guidance. Escalates issues out of the department<br />
when the assistance of other organizations is required for resolution. Follows up on the issue until closure.<br />
Extensive management of transaction execution that has a direct impact on the store’s P&L. This includes creating<br />
RMAs, processing scrap and issuing credit and debit bars, PO maintenance and inventory adjustments. The team<br />
works in SAP daily.<br />
Authorizes the disbursement of goods and services within established guidelines.<br />
The individual must have the ability to quantify information in a manageable format and a good understanding of<br />
Excel navigation and presentation.<br />
Assists in managing key critical metrics that will be utilized weekly, monthly and quarterly in the evaluation of<br />
business conditions and out of bound conditions.<br />
Recommends processes to streamline the department operations. Works on department projects involving customer<br />
issues and department improvements. Identifies emerging issues and anticipates future problems.<br />
This position is required to maintain to a high level of detail, be organized, be analytical and be good with numbers.<br />
This candidate will need to have a solid understanding of processes relating to shipping, receiving, carrier exceptions,<br />
inventory control and RMA processing. Must have strong leadership skills and be able to work in a fast past<br />
environment that is focused on customer expectations.<br />
Strong written and verbal communication skills.<br />
Must be a people oriented person.<br />
Be process oriented.<br />
A solid understanding of Inventory Control Processes.<br />
Be comfortable with systems and applications needed to support the position or be willing and eager to learn the<br />
tools needed to support the position<br />
APICS certification or experience a plus.<br />
BS/BA and 5<br />
10 years experience or MS/MA and 3 - 5 years experience or equivalent experience and career path.<br />
Systems Administrator / Santa Clara Valley<br />
The <strong>Retail</strong> Technology Team seeks an experienced candidate to administer the Mac OS X and Mac OS X Server<br />
systems supporting <strong>Apple</strong> <strong>Retail</strong> stores and <strong>Apple</strong> corporate retail departments. Daily responsibilities include<br />
monitoring of existing systems, reporting of system metrics, as well as specifying and deploying new solutions in the<br />
dynamic <strong>Apple</strong> <strong>Retail</strong> environment.<br />
<strong>Retail</strong> Technology specifies, deploys, and maintains the department-level systems and applications that corporate<br />
retail departments rely on world-wide. Our current systems provide AFP file sharing, File Maker, and PHP/MySQL<br />
applications to retail departments. The successful candidate will have experience using these technologies in a<br />
production Mac OS X Server environment and a demonstrable history of customer service orientation in delivering<br />
best-of-class solutions.<br />
Responsibilities:<br />
-Manage departmental servers’ file sharing and web-based applications-<br />
-Monitor and report on current systems and storage usage<br />
-Generate estimates of future storage requirements and propose appropriate solutions<br />
-Manage back-up requirements for departmental servers<br />
-Deploy and implement technical solutions in retail’s dynamic environment<br />
-Respond to end-user support requests<br />
Education and Experience:<br />
-Five or more years working in Unix-based server environment with demonstrable design, implementation, and<br />
support experience.<br />
-Mac OS X Server management experience using both the GUI tools and command line<br />
-Technical understanding of Mac OS X Server services and their management — particularly file sharing, web<br />
sharing, and web-based applications using MySQL and PHP.<br />
-Experience with Nagios or other network and systems monitoring tool<br />
-Excellent written, verbal, and interpersonal communication skills<br />
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-BA/BS with a technical emphasis<br />
-Some travel required<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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Systems Readiness Manager / Santa Clara Valley<br />
Responsible for coordinating and executing release activities for <strong>Retail</strong> Business Systems including User Acceptance<br />
Testing (UAT), launch, and documentation/training. Specific responsibilities include:<br />
UAT<br />
- Coordinating UAT plan with <strong>Retail</strong> Systems Team Project Manager and sign off on testing plan<br />
- Author or assemble test scripts as appropriate<br />
- Recruit, vet, and assemble UAT testers<br />
- Responsible for conducting the daily UAT activities including assigning of scripts, monitoring progress,<br />
coordinating issue reporting and resolution, and providing status reports to the project team<br />
- Capture new feature and enhancement requests for consideration in future development cycles<br />
Launch / Documentation<br />
- Serve as a primary author of reference documentation for applications<br />
- Publish documentation in coordination with <strong>Retail</strong> Business Operations and Store Communications teams<br />
- Plan and execute readiness activities including launch communications and assets for use by store teams such as<br />
conference calls, daily download slides, and tutorials<br />
Training<br />
- Partner and serve as a subject matter expert in coordination with the <strong>Retail</strong> Business Training teams to develop<br />
exceptional training materials<br />
Qualifications & Experience<br />
Experience launching business systems and managing UAT projects.<br />
Experience planning, managing, delivering medium (6-8 month) to large (8-12+ month) projects<br />
Excellent leadership skills that enhance project team effectiveness<br />
Exceptional writing, organizational and documentation skills<br />
Excellent communication skills across all levels of management and functional teams<br />
Ability to navigate and assess ambiguous situations coming to an informed decision<br />
Comfort working in a rapidly evolving and changing environment<br />
Proficient knowledge of how CRM tools work and the operational aspects of how sales are booked and delivered in a<br />
B2B environment.<br />
Education and/or Experience<br />
Bachelors degree required, MBA a plus.<br />
5+ years related experience<br />
<strong>Retail</strong> knowledge / background a plus<br />
25% Travel<br />
Talent Manager, <strong>Retail</strong> Recruiting / Santa Clara Valley, California<br />
The Talent Manager of <strong>Retail</strong> Recruiting leads a team that fuels the division’s growth with extraordinary talent<br />
through a variety of sourcing and recruiting methods. Primary responsibility is to develop, direct, and monitor a<br />
recruitment strategy that results in incremental sales growth and talent enrichment. Recruit, hire, train, develop, and<br />
retain a high-performance team that delivers the best talent in communities where we do business, delivering and<br />
achieving the following objectives:<br />
Develop, implement, and evaluate processes that maximize efficiencies enhance the company and the brand, and<br />
achieve desired end results.<br />
Ability to source, screen, present, and close the best-qualified candidates by deadline.<br />
Creatively identify new methods of sourcing candidates based on changes and evolution of the business.<br />
Network effectively to source a talented and diverse candidate pool.<br />
Qualify candidates through assessing key skills, attributes, and experiences needed to fill jobs.<br />
Provide superior customer service to external and internal customers, positively representing positions and<br />
opportunities at <strong>Apple</strong>.<br />
Remain well versed on positions to educate, influence, market and assess candidates.<br />
Compile, summarize, and analyze information on candidate pool and database for any search.<br />
Build relationships with business partners in and outside of the division to support our cultural hallmarks and<br />
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collaborate on hiring needs.<br />
Partner with Human Resources, Regional Directors, Store Management teams, and corporate department managers to<br />
create ongoing staffing and organizational plans.<br />
Manage processes to ensure legal compliance and adherence to <strong>Apple</strong> policy.<br />
Responsibly manage annual Department Budget<br />
Create plans to achieve personal, departmental and company goals.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, strategic and passionate and possesses these competencies and attributes:<br />
Proven ability to manage and develop high-performance teams<br />
Experience interacting with and influencing team members at all levels<br />
Demonstrates strong interpersonal savvy when interacting with internal and external customers<br />
Possesses strong business acumen and aligns recruiting functions to bottom-line results<br />
Excellent written and verbal communication skills<br />
Strong ability to work independently and manage a remote team<br />
Unsurpassed organizational, time management, prioritization, multi-tasking, analytical and problem solving abilities.<br />
Exceptional knowledge and experience of retail and recruiting<br />
Flexibility that enables professional and creative responses to directional change<br />
Knowledge of Human Resources functions and processes<br />
Requirements:<br />
7-10 years recruiting experience, (retail business environment a plus)<br />
5-7 years team management experience<br />
BA/BS or equivalent<br />
Reports to the Senior Director, Human Resources, <strong>Retail</strong><br />
Technical Analyst, IS&T <strong>Retail</strong> Systems / Santa Clara Valley<br />
Summary: Responsible for providing store systems support for the <strong>Apple</strong> <strong>Retail</strong> stores<br />
Primary Responsibilities (in the office):<br />
• Responsible for all aspects related to <strong>Retail</strong> Systems hardware and software for new store openings and retrofits.<br />
This includes procurement, receiving, storage, configuration, packing and shipping, serial number tracking, and<br />
supervising the repair process for all hardware. This also includes updating disk images, coordinating travel with<br />
other teams and vendors, and gathering any store-specific IS&T related information.<br />
• Ensure effective and timely store systems support for all existing stores. This includes 1st or 2nd level phone<br />
support for all <strong>Retail</strong> Systems hardware and software during normal business hours, and during off-hours when<br />
needed.<br />
• Lead and/or assist with any system change management. This includes testing, piloting, deploying, and the<br />
subsequent support of new or updated hardware and software. This also includes documenting and communicating<br />
this process or any issues to the appropriate stores and teams while providing detailed daily updates on the status.<br />
• Create new and update existing team documentation as needed to ensure processes are up-to-date and consistent<br />
among all team members.<br />
• Research new retail hardware technologies.<br />
Primary Responsibilities (in the field):<br />
• Be the point of contact for all IS&T related new store opening and retrofit activities.<br />
• Receive, install, configure, and validate POS and back office hardware and software according to preset timelines<br />
while maintaining compliance with established standards.<br />
• Validate network activity and other IS&T services. Work with vendors to correct issues if necessary.<br />
• Document and communicate any process changes or fixture related IS&T issues.<br />
• Provide detailed daily status reports, including an updated checklist and photos.<br />
• Document, escalate, and follow up on any IS&T issues with the appropriate teams.<br />
• Provide open-to-close Grand Opening support for all store systems.<br />
Minimum Qualifications:<br />
• Minimum 3 years of experience with <strong>Apple</strong> hardware and software, including the latest version of OS X is required.<br />
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Must have a solid understanding of the <strong>Apple</strong> Brand.<br />
• Minimum 2 years of experience with POS systems and networking is required.<br />
• Minimum 1 year of <strong>Retail</strong> experience is required.<br />
• Working knowledge of Timbuktu and UNIX is required.<br />
• Ability to work independently with little or no supervision while maintaining a high level of efficiency.<br />
• Excellent verbal and written communication skills.<br />
• Ability to work in a dynamic environment. Must be flexible and quick to adapt to sudden changes and issues.<br />
• Very detail oriented and organized with a strong discipline of adhering to standards.<br />
• Excellent analytical and troubleshooting skills.<br />
• A Team Player<br />
• Ability to travel internationally is required.<br />
• Up to 75% travel is required.<br />
Technical Analyst, <strong>Retail</strong> Systems / London, Regent Street<br />
Provide on-site system installation, configuration, and support of new store openings.<br />
Responsible for documenting and escalating issues related to the preparation of each site.<br />
Ensure timely completion of the installation for all in-store systems.<br />
Ensure all onsite installations are in compliance with the established standards.<br />
Assist with system change management, and the piloting and roll out of new store system related releases.<br />
Provide post implementation support for all remote sites – 2nd level support<br />
Hands-on experience with MAC systems, or working knowledge of POS systems is required.<br />
Ability to work independently with little or no supervision<br />
Ability to travel up to 75% domestically.<br />
Good communication skills.<br />
Very detail oriented with a strong discipline of adhering to standards.<br />
Strong problem determination and resolution skills.<br />
College degree with minimum of 3-4 years of experience is required.<br />
Technical Analyst, <strong>Retail</strong> Systems / Stockley Park - West London - UK<br />
Responsible for providing store systems support for the <strong>Apple</strong> <strong>Retail</strong> stores, Germany & Switzerland<br />
Primary Responsibilities (in the office):<br />
• Responsible for all aspects related to <strong>Retail</strong> Systems hardware and software for new store openings and retrofits.<br />
This includes procurement, receiving, storage, configuration, packing and shipping, serial number tracking, and<br />
supervising the repair process for all hardware<br />
• Coordinating travel with other teams and vendors, and gathering any store-specific IS&T related information.<br />
• Ensure effective and timely store systems support for all existing stores. This includes 1st or 2nd level phone<br />
support for all <strong>Retail</strong> Systems hardware and software during normal business hours, and during off-hours when<br />
needed.<br />
• Proactively review store systems support issues and act as the liaison between the business and IS&T for working<br />
on production issues. Provide status updates, follow up on outstanding issues, and assist with issue identification and<br />
replication.<br />
• Lead and/or assist with any system change management. This includes testing, piloting, deploying, and the<br />
subsequent support of new or updated hardware and software. This also includes documenting and communicating<br />
this process or any issues to the appropriate stores and teams while providing detailed daily updates on the status<br />
• Create new and update existing team documentation as needed to ensure processes are up-to-date and consistent<br />
among all team members.<br />
• Research new retail hardware technologies.<br />
Primary Responsibilities (in the field):<br />
• Be the point of contact for all IS&T related new store opening and retrofit activities.<br />
• Receive, install, configure, and validate POS and back office hardware and software according to preset timelines<br />
while maintaining compliance with established standards.<br />
• Validate network activity and other IS&T services. Work with vendors to correct issues if necessary.<br />
• Document and communicate any process changes or fixture related IS&T issues.<br />
• Provide detailed daily status reports, including an updated checklist.<br />
• Document, escalate, and follow up on any IS&T issues with the appropriate teams.<br />
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• Provide open-to-close Grand Opening support for all store systems.<br />
Minimum Qualifications:<br />
• Must be fluent in English and German. Fluency in Italian and/or French is a plus.<br />
• Minimum 3 years of experience with <strong>Apple</strong> hardware and software, including the latest version of OS X is required.<br />
Must have a solid understanding of the <strong>Apple</strong> Brand.<br />
• Minimum 2 years of experience with POS systems and networking is required.<br />
• Minimum 1 year of <strong>Apple</strong> <strong>Retail</strong> experience is required.<br />
• Working knowledge of Timbuktu, <strong>Apple</strong> Remote Desktop, and UNIX is required.<br />
• Experience with PHP, <strong>Apple</strong>Script, and Max OS X server is preferred.<br />
• Ability to work independently with little or no supervision while maintaining a high level of efficiency.<br />
• Excellent verbal and written communication skills.<br />
• Ability to work in a dynamic environment. Must be flexible and quick to adapt to sudden changes and issues.<br />
• Very detail oriented and organized with a strong discipline of adhering to standards.<br />
• Excellent problem determination and resolution skills.<br />
• A Team Player<br />
• Ability to travel internationally is required.<br />
• Up to 75% travel is required.<br />
Technology Manager / Santa Clara Valley<br />
The <strong>Apple</strong> <strong>Retail</strong> Communication team is looking for a Technology Manager. This person will work with our<br />
business to design effective and innovative system solutions. A strong candidate will have experience managing the<br />
progress and performance of multiple projects and their contributing team members. This is a great opportunity for<br />
someone who wants to partner with highly talented user experience designers and an Agile development team to<br />
solve problems and produce high quality solutions.<br />
<strong>Apple</strong> is a company that sits at the intersection of technology and liberal arts. The ideal candidate should specialize in<br />
technology, yet demonstrate strong people skills and logic. You need to be able to help creative thinkers move their<br />
conceptual ideas to concrete practice. You will remove roadblocks and facilitate project approval. You will work<br />
with a user experience and development team to balance multiple projects and meet deadlines without sacrificing<br />
quality of work.<br />
Key Responsibilities<br />
• Manage the progress and performance of multiple projects.<br />
• Source talent that can solve complex business problems with the user in mind.<br />
• Develop and present ideas and solutions to stakeholders at all levels.<br />
• Create and implement effective change management strategies.<br />
• Contribute UX or development ideas to the team.<br />
• Demonstrate knowledge of programming and UX, and speak intelligently on how they work together.<br />
• Push and break the boundaries of traditional coding standards.<br />
Required Knowledge and Skills<br />
• Demonstrated ability to collaborate well on a team and work independently.<br />
• Ability to define the future of human interaction with technology.<br />
• Ability to create outstanding design and explain why it is outstanding.<br />
• Ability to create and execute compelling presentations.<br />
• Demonstrated experience influencing decision making at all levels of an organization.<br />
• Proficiency in MVC, as well as object-oriented programming concepts.<br />
• Proficiency in industry-standard graphic design tools (Adobe Creative Suite).<br />
• 3+ years people management experience; preferably in engineering, software development, or another technology<br />
area.<br />
Test Manager<br />
• Manage the team responsible for IT for global POS projects and non-project based POS production changes.<br />
• Design, maintain, refine, and execute comprehensive functional, regression, stress, load, performance, and ad-hoc<br />
test plans and scripts based on requirements from the business.<br />
• Manage the IT defect logging process that includes detection, isolation, reporting, escalation, and follow through<br />
till closure of issues.<br />
• Manage the testing schedule and concurrent test efforts within the IT lab.<br />
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• Manage the IT lab, including test card inventory, system readiness, hardware updates, and installation of software<br />
updates/builds. System readiness includes vendor and backend system coordination.<br />
• Provide daily updates to the development and project teams on testing status, including system readiness, script<br />
execution, and defect logging.<br />
• Provide system support for AT (acceptance testing).<br />
• Maintain the automated testing tool application and documentation.<br />
• Proactively review testing plans and processes. Make improvements as needed.<br />
• Identify IT related project risks and escalate as needed.<br />
• Perform manual test script execution as needed.<br />
• BS in Computer Science or equivalent experience/skills.<br />
• Minimum 5 years experience in an Information Technology environment with an emphasis on Quality Assurance<br />
methodology and testing principles. This includes automated and manual testing, test script creation, and defect<br />
logging.<br />
• Strong commitment to technical Quality Assurance as a key part of the project life cycle.<br />
• Experience leading a team.<br />
• Ability to work independently with little or no supervision while maintaining a high level of efficiency.<br />
• Excellent verbal and written communication skills.<br />
• Ability to work in a dynamic environment. Must be flexible and quick to adapt to sudden changes and issues.<br />
• Very detail oriented and organized with a strong discipline of adhering to standards.<br />
• Excellent analytical and troubleshooting skills.<br />
• Willingness to work cross-functionally with other teams.<br />
• Working knowledge of Mac OS X and current <strong>Apple</strong> hardware is required.<br />
• Experience with POS applications and POS payment processing vendors a plus.<br />
• Experience with UNIX a plus.<br />
Testing Coordinator, Store Operations / Santa Clara Valley, California<br />
The Testing Coordinator of Store Operations and Communications coordinates the user acceptance testing for retail<br />
<strong>Apple</strong> <strong>Stores</strong> worldwide. The testing coordinator also embraces and acts in accordance with the philosophy of <strong>Apple</strong><br />
<strong>Retail</strong>. Primary job functions include:<br />
Coordinate worldwide user acceptance testing (UAT) for all retail <strong>Apple</strong> <strong>Stores</strong> systems including POS, GIA, GRA,<br />
ARW, T&A, Scheduler, Maestro, Kiosk, ARLM, and others as assigned.<br />
Responsible for all aspects of UAT of new systems development, including script development, functional testing,<br />
resource coordination, and global lab preparation.<br />
Provide functional support to business owners during UAT preparation and UAT.<br />
Define, implement, and maintain world class systems testing methodologies.<br />
Ensure systems are functionally sound prior to implementation.<br />
Determine and communicate pilot and rollout schedule for select systems projects.<br />
Conduct post-implementation review of all aspects of testing.<br />
As needed, serve as project manager on <strong>Apple</strong> <strong>Retail</strong> programs not related to store systems.<br />
Extensive domestic and international travel may be required.<br />
Other duties, as assigned.<br />
The ideal candidate is dynamic, intelligent, detail-oriented, and passionate and possesses these qualities and skills:<br />
Broad and strong knowledge and experience with retail store operations and systems, including POS, Time and<br />
Attendance, Labor Scheduling, Reporting, and the Internet<br />
Flexibility to handle directional changes and ability to concurrently manage multiple projects<br />
Excellent proven project management skills<br />
Excellent written and verbal communication skills<br />
2+ years testing, IT, or related experience<br />
3+ years retail experience in a fast-paced, high-growth environment<br />
2+ years project management experience in a retail corporate environment<br />
Project management certification a plus<br />
Commitment to identifying and communicating innovative ideas to improve processes and performance<br />
Passionate dedication to the delivery of consistent and unparalleled customer service<br />
Strong knowledge of <strong>Apple</strong> core product and Macintosh operating systems<br />
Knowledge of web user interfaces and HTML<br />
Third Party Product Manager / Santa Clara Valley, California<br />
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This position is responsible for managing <strong>Apple</strong>’s supply base for all third party products. This role will work with<br />
cross-functional team members in Engineering, Planning, Procurement, Marketing, Developer Relations and Sales to<br />
successfully launch third party products on the <strong>Apple</strong> Online <strong>Stores</strong>, <strong>Apple</strong> <strong>Retail</strong> stores and Education. Work with<br />
Sales/Marketing and third party supply base to manage Co-Op and soft dollar programs. This highly qualified<br />
candidate will work with third party suppliers to manage the worldwide supply of new products and transitions.<br />
Experience with Inventory management, supplier management and contract negotiations are preferred for this role.<br />
Excellent communication and people skills are required to work with a diverse cross functional team. A highly<br />
qualified candidate for this role is a self starter with excellent multi-tasking skills.<br />
BS/BA with 5-8 years procurement or operations experience<br />
Training and Development Manager / New York City (also Chicago)<br />
The Training and Development Manager oversees the implementation of training and organizational development<br />
strategies that help make our stores the very best in the world for both our customers and our people.<br />
Key responsibilities & tasks<br />
Primary responsibilities<br />
Act as a training and organizational development consultant for the <strong>Retail</strong> organization<br />
Encourage continuous improvement by constantly monitoring and sharing best practices<br />
Demonstrate leadership by encouraging new ideas and organizational innovation<br />
Collaborate across organizational boundaries to achieve common goals<br />
Works at individual, team, store, and regional levels<br />
Collaborate with Recruiting and HR to strategically on-board, train and develop new employees<br />
Execute strategies for implementing training and organizational development initiatives in the stores<br />
Build strong partnerships with key stakeholders<br />
Support corporate events, summits and regional meetings<br />
Ensure training consistency and excellence<br />
Be a role-model and reflect what we teach in both our processes and interactions<br />
Advocate for the values, principles, and approaches set forth in our Credo<br />
Perform other duties as assigned<br />
Delivery<br />
Ensure high-caliber training is delivered consistently throughout <strong>Apple</strong> <strong>Retail</strong><br />
Support Facilitators and Presenters while encouraging their development<br />
Facilitate and teach as needed, i.e., employee development, business critical initiatives, conferences, etc.<br />
Design<br />
Partner with the Design team to ensure that all training materials are current and reflect best practices<br />
Assist with design and preparation of training materials as necessary<br />
Provide localization feedback and insight for international markets as needed<br />
Operations & Communication<br />
Lead communication through e-mail and conference calls<br />
Respond to inquiries quickly and accurately<br />
Complete daily administrative tasks accurately (expense reports, book travel, manage e-mail)<br />
Partner with Facilitators, Mentors, Operations and the NSO (New Store Opening) Team to execute new store training<br />
Required knowledge & skills<br />
Knowledge<br />
Proven track record in the training and/or organizational development field (3-5 years)<br />
Must have manager level experience and demonstrate a high level of managerial credibility<br />
Knowledge of instructional design process and adult learning theory<br />
User experience with <strong>Apple</strong> products is preferred but not required<br />
Bachelor’s degree or equivalent is preferred<br />
Ability to work independently and be self-directed in a home office environment.<br />
Extensive travel required<br />
Skills<br />
The flexibility to play a variety of roles on a variety of projects<br />
Excellent informal written and verbal communication<br />
Outstanding presentation, facilitation and classroom management skills<br />
A dedication to serving internal and external customers and the ability to build long-lasting working relationships<br />
Superior Project Management (can balance multiple stakeholders, competing priorities, data, emotions, time and<br />
budget and manage to the optimal solution within those project parameters)<br />
Capable of solving complex problems with the right solutions<br />
Organized and able to provide clear direction for others to understand easily<br />
Can provide insightful, specific and helpful feedback<br />
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Receives and acts on feedback received<br />
Be a fierce and voracious learner both personally and professionally<br />
Embraces change enthusiastically<br />
Excels at execution (brings innovative ideas from the whiteboard to a fully functioning program or system)<br />
Competencies and Developmental Description<br />
The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel in this role.<br />
Managing Vision and Purpose (communicates a compelling and inspired vision or sense of core purpose, talks<br />
beyond today Talks about possibilities Is optimistic, can inspire and motivate entire units or organizations)<br />
Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up in<br />
the air, can comfortably handle risk and uncertainty)<br />
Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle differences<br />
with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback)<br />
Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.,<br />
establishes and maintains effective relationships with customers and gains their trust and respect).<br />
Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
Developing Direct Reports and Others (will take on those who need help and further development, cooperates with<br />
the developmental system in the organization).<br />
Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups, with<br />
peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
Teamwork ( creates strong morale and spirit in the team shares wins and successes fosters open dialogue lets<br />
Training Coordinator / Santa Clara Valley, California<br />
Training coordinator will be responsible for the coordination of logistical details and inventory for <strong>Retail</strong> Training.<br />
Under the supervision of the <strong>Retail</strong> Operations and Logistics Manager, the coordinator will produce, organize,<br />
assemble, ship, and receive materials and equipment for off-site trainings. Additionally, the coordinator will set-up<br />
for Store New Employee Orientation. Other duties include ordering of supplies and materials, oversight of equipment<br />
maintenance and repairs, coordination of classroom scheduling, maintenance, and other duties as assigned. The skills<br />
required include flexibility, multi-tasking, and ability to work in a fast-paced environment, attention to detail, critical<br />
thinking and organization. Additionally, the position requires excellent verbal and written communication skills and<br />
the ability to work collaboratively to solve problems and establish processes. BA/BS and retail experience preferred;<br />
previous experience in a dynamic, fast-paced organization required. Previous computer experience, including word<br />
processing and spreadsheets, is also a requirement.<br />
Training Leader / Santa Clara Valley, Dallas, Chicago, New York<br />
The Training Leader drives results through facilitating the development of skills and behaviors that enable team<br />
members to deliver exceptional experiences to our customers.<br />
Key responsibilities & tasks<br />
Primary responsibilities<br />
• Provides advice to Training Director and design team around key needs in the markets and stores that will require<br />
training and development<br />
• Provides consultative advice to the Market Director on training needs and training plans<br />
• Leads the implementation of key programs such as: LOTF, Mentors, Training <strong>Stores</strong>, <strong>Retail</strong> Me, Market Core and<br />
ASLP<br />
• Communicates with MDs, MLs and People Leaders regularly to ensure alignment around all current initiatives<br />
• Evaluates training program effectiveness and proposes adjustments or new program additions as needed<br />
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• Integral part of the One People Strategy and leadership development facilitation<br />
Collaborate with Recruiting and HR to strategically on-board and develop new employees<br />
• Provides a high level of leadership development facilitation<br />
• Provides advice to People Leaders and Training stores on the delivery of effective programs and shares facilitation<br />
best practices<br />
• Participates in regional meetings and other projects as needed<br />
• Leads training managers as needed<br />
• Perform other duties as assigned<br />
Required knowledge & skills<br />
Knowledge<br />
• Proven track record in the training field (minimum of 3 years experience)<br />
• Preferred retail senior leadership experience<br />
• Organizational development experience in a retail organization<br />
• Knowledge of instructional design process and adult learning theory<br />
• User experience with <strong>Apple</strong> products is preferred, but not required<br />
• Bachelor’s degree or equivalent is preferred<br />
• Ability to work independently and be self-directed in a home office environment<br />
• Extensive travel required<br />
Competencies and Developmental Description<br />
The following list of competencies are required for success in the Training Leader position.<br />
• Strategic Planning ( is able to devise strategies and plans for all needs in training. Also should be able to think<br />
ahead and plan on a global level)<br />
• Managing Vision and Purpose (communicates a compelling and inspired vision or sense of core purpose, talks<br />
beyond today Talks about possibilities Is optimistic, can inspire and motivate entire units or organizations)<br />
• Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up<br />
in the air, can comfortably handle risk and uncertainty)<br />
• Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle<br />
differences with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
• Perseverance (pursues everything with energy, drive, and a need to finish • • Seldom gives up before finishing,<br />
especially in the face of resistance or setback)<br />
• Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
• Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
• Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
• Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.,<br />
establishes and maintains effective relationships with customers and gains their trust and respect).<br />
• Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
• Developing Direct Reports and Others (will take on those who need help and further development, cooperates with<br />
the developmental system in the organization).<br />
• Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups,<br />
with peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
• Teamwork ( creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
• Organizational Agility (knows how to get things done both through formal channels and the informal network,<br />
understands the origin and reasoning behind key policies, practices, and procedures, understands the cultures of<br />
organizations)<br />
Training Manager / Santa Clara Valley<br />
Purpose of Role<br />
The Training Manager oversees the implementation of training programs that help make our stores the very best for<br />
both our customers and our people.<br />
Key responsibilities & tasks<br />
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Manages programs within the Expansion or Existing store teams<br />
Manages the Guest Trainer Program and coaches GTs for performance<br />
Manages Core and NSO Training Programs which includes coordination, logistics and communication<br />
Manages the coordination of other training programs such as all T3 facilitation classes<br />
Facilitates Cores and other content as needed<br />
Work closely with Training Leader to support training consistency and content needs<br />
Perform other duties as assigned<br />
Delivery<br />
• Ensure high-caliber training is delivered consistently throughout <strong>Apple</strong> <strong>Retail</strong> globally<br />
• Support Facilitators and Presenters while encouraging their development<br />
• Facilitate and teach as needed, i.e., employee development, business critical initiatives, conferences, etc.<br />
Design<br />
• Partner with the Design team to ensure that all training materials are current and reflect best practices<br />
• Assist with design and preparation of training materials as necessary<br />
• Provide localization feedback and insight for international markets as needed<br />
Operations & Communication<br />
• Lead communication through e-mail and conference calls<br />
• Maintain monthly and quarterly budgets<br />
• Complete daily administrative tasks accurately (expense reports, book travel, manage e-mail)<br />
• Partner with Facilitators, Mentors, Expansion Support and the NSO (New Store Opening) Team to continually<br />
improve new store training<br />
Competencies and Developmental Description<br />
The following list of competencies describes the basic competencies of the person selected for this position.<br />
Dealing with Ambiguity (can effectively cope with change, shift gears comfortably, isn’t upset when things are up in<br />
the air, can comfortably handle risk and uncertainty)<br />
Negotiating (can negotiate skillfully in tough situations with both internal and external groups, can settle differences<br />
with minimum noise, gains trust quickly of other parties to the negotiations, has a good sense of timing)<br />
Perseverance (pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback)<br />
Comfort around higher management (can deal comfortably with more senior managers, can present to more senior<br />
managers without undue tension and nervousness, can craft approaches likely to be seen as appropriate and positive)<br />
Self Development (is personally committed to and actively works to continuously improve him/herself, understands<br />
that different situations and levels may call for different skills and approaches)<br />
Motivating Others (creates a climate in which people want to do their best, invites input and shares ownership and<br />
visibility, is someone people like working for and with).<br />
Customer Focus (is dedicated to meeting the expectations and requirements of internal and external customers.<br />
Establishes and maintains effective relationships with customers and gains their trust and respect).<br />
Planning (accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, anticipates and<br />
adjusts for problems and roadblocks).<br />
Presentation Skills (is effective in a variety of formal presentation settings: one-on-one, small and large groups, with<br />
peers, commands attention and can manage group process during the presentation, can change tactics midstream<br />
when something isn’t working).<br />
Teamwork ( creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
Organizational Agility (knows how to get things done both through formal channels and the informal network,<br />
understands the origin and reasoning behind key policies, practices, and procedures, understands the cultures of<br />
organizations)<br />
Training Product Manager / Santa Clara Valley<br />
Lead a team of instructional designers, visual designers and online developers to create highly innovative and<br />
interactive training products. The products can be classroom experiences, online simulations, in-store hands-on<br />
training, peer to peer mentoring or just about anything we can imagine. We have some amazing instructional and<br />
visual designers, just lights-out innovative and incredibly dedicated. So when we write “lead” we mean with a light<br />
touch and an emphasis on letting others shine.<br />
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People who excel at this tend to be natural connectors. They’re warm, they put people at ease. They’re composed and<br />
they don’t feel the need to excessively have the spotlight. They’re interested in outcomes. When a roadblock comes<br />
up they consider the options and then quickly take action to go around or remove it.<br />
They are consistently excellent at prioritizing - there is so much to pay attention to each day, they know what to let<br />
go of and what to spend extra time on. They tend to prioritize people first - the people on their team and their<br />
happiness and struggles, the people who are major stakeholders and champions and their comfort and satisfaction<br />
with the direction the training product is headed and the people who are the learners and what motivates and excites<br />
them. They’re good at reading people, their expressed and unexpressed needs. They understand that tone is<br />
important,<br />
Often it’s the subtle choices that make the difference. Letting an instructional designer take a creative approach to a<br />
brainstorming session and trusting them to tie it all together in the end and achieve the objective. Acknowledging<br />
what has just been said and gently shifting the discussion to a new question. Planning the coming week and knowing<br />
that a Monday delivery of a prototype could lead to people working on the weekends and the team needs that time to<br />
recharge, so you move it to Friday.<br />
Primary job functions:<br />
- Manage the development and design of training materials and programs for the <strong>Apple</strong> <strong>Retail</strong> stores (from initial<br />
designs to rollout and maintenance - the entire lifecycle)<br />
- Lead innovation (breakout ideas that work)<br />
Partner with internal training teams (field and operations) to improve training<br />
Measure results of training and manage development to improve those results (NPS, employee engagement, Level 3<br />
and 4 evals, etc.)<br />
- Know 100 people in the stores on a first name basis (be out in the stores) and set-up ways of gathering feedback<br />
continuously from the stores while training is being developed and after it has launched.<br />
- Communicate and collaborate with corporate partners on new initiatives<br />
The ideal candidate will possess these qualities and skills:<br />
- Flexibility (positively respond to change and concurrently manage multiple projects)<br />
- Excellent informal written and verbal communication<br />
- A dedication to serving internal and external customers and the ability to build long-lasting working relationships<br />
- Superior Project Management (can balance multiple stakeholders, competing priorities, data, emotions, time and<br />
budget and manage to the optimal solution within those project parameters)<br />
- Organized and able to organize details for others to understand easily<br />
Excels at execution (bring an innovative idea from the whiteboard to a fully functioning program or system)<br />
Key Competencies:<br />
Self Knowledge (excited to receive and give constructive feedback; strong desire for self growth and improvement)<br />
Innovation Management (managing the creative process while displaying respect and gratitude for the creative skills<br />
of those they work with; facilitating effective brainstorming)<br />
Priority Setting (Focuses their time and the time of others on what is most important; zeros in on the critical few and<br />
puts aside the trivial many; eliminates roadblocks)<br />
Organizational Agility ( Knows how organizations work and how to get things done through formal and informal<br />
channels; Understand culture and tone)<br />
Planning (Accurately scopes out length and difficulty of tasks and projects; breaks work down into the process steps;<br />
develops schedules and task/people assignments; anticipates and adjusts for problems; measures performance against<br />
goals; evaluates results)<br />
Customer Focus (Dedicated to meeting the expressed and unexpressed needs of our customers - internal and external;<br />
always seeks first-hand information from learners and customers through direct observation and interviews; acts with<br />
customers in mind; cares deeply about people)<br />
Dealing With Ambiguity ( Effectively copes with change; can shift gears comfortably; can decide and act without the<br />
total picture or complete information; can handle risk and uncertainty)<br />
Listening (Practices attentive and active listening; has the patience to hear people, even when they disagree;<br />
understands the value of listening in work relationships)<br />
Interpersonal Savvy (Relates well to people of all kinds - up, down, sideways, inside and outside of the organization;<br />
builds appropriate rapport; use diplomacy and tact; can diffuse tense situations comfortably)<br />
Comfort Around Higher Management ( Can deal comfortably with more senior managers; can determine the best<br />
way to get things done with them by talking their language and responding to their needs; can craft approaches likely<br />
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to be seen as appropriate and positive)<br />
Decision Quality (Makes good decisions based upon a mixture of analysis, wisdom, experience, input from others<br />
and judgement; most of their decisions turn out to be correct and accurate when judged over time; sought out by<br />
others for advice and solutions; has broad perspective; comfortable with risk)<br />
“Please ensure that you partner with your SM/GM/MM and Regional Director for their recommendation to move<br />
forward.”<br />
Translation Manager / Santa Clara Valley<br />
The Manager of <strong>Retail</strong> Translation embraces the vision of <strong>Apple</strong> <strong>Retail</strong>, supporting translation projects across the<br />
globe for all <strong>Apple</strong> <strong>Retail</strong> functions. This individual must have a proven ability to effectively manage and develop<br />
people and relationships, as well as a track record of exceeding expectations, while managing and delivering several<br />
high priority projects.<br />
Key responsibilities include:<br />
• Recruit, hire, train, develop, and retain a high-performance team that delivers excellence.<br />
• Build, manage and nurture relationships with individuals in all business areas, at all levels of the organization in<br />
countries across the globe.<br />
• Define, implement, and maintain an effective, efficient translation process that meets customer needs and<br />
maximizes our financial investment.<br />
• Gather, document and prioritize translation needs of each business area for ongoing translation as well as<br />
International Expansion efforts<br />
• Identify, manage and secure vendors to perform translations within allocated time frames<br />
• Manage to the defined translation budget<br />
• Establish and maintain key cross-functional internal and external relationships<br />
• Manage resources across multiple functions to ensure project success<br />
This position requires an individual who is able to work in an unstructured environment with a high degree of<br />
independence.<br />
Minimum Qualifications<br />
• 3+ years managing international relationships and projects<br />
• 1-3 years management experience in a fast paced retail environment<br />
• Proven ability to assess business needs and prioritize accordingly<br />
• A change-agent with a flexible style, which enables professional, efficient reaction to directional changes<br />
• Proven ability to develop and maintain relationships<br />
• Demonstrated ability to design and re-engineer business processes to improve results<br />
• Experience sourcing, negotiating with and managing external vendors Demonstrated ability to manage and meet<br />
deadlines and meet cost constraints<br />
• Excellent organizational skills<br />
• Ability to perform robust business process analysis and recommend solutions<br />
• Knowledge of Mac OS X, <strong>Apple</strong> Keynote & Pages, MS Office and basic project planning tools<br />
• Experience with international translation projects and processes a plus<br />
• Proficient multi-lingual capabilities, a plus<br />
Travel / Logistics Manager / Santa Clara Valley, California<br />
As a <strong>Retail</strong> Travel Coordinator you will be the primary contact for all travel activities for new hires or promoted team<br />
members. In addition, this position will provide a variety of non-routine, administrative support of a high skilled<br />
nature for a remote, highly mobile field sales/support team. Routinely demonstrates independent decision-making<br />
and effective issue resolution to complex problems. Serve as a catalyst for meeting short and long-term objectives by<br />
scheduling and working will regional assistants and store managers. Work with little or no supervision.<br />
Responsible for the following:<br />
Ensures timely and accurate dates of travel and schedules new hires as well as recently promoted employees for<br />
training while complying with expense guidelines and corporate processes.<br />
Responsible for arranging individual or group travel to Corporate or other training facilities for <strong>Retail</strong> employees<br />
such as air fare, hotel, and transportation.<br />
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As the primary contact, you will need to be available to assist in urgent or sensitive issues with regards to their travel<br />
accommodations.<br />
Assists in planning activities involved in planning events, seminars and briefings, including working with suppliers,<br />
speakers, equipment needs, transportation.<br />
Responsible for processing travel advances as requested<br />
Responsible for timely account set up fro retail field employees<br />
Assists with other duties as assigned<br />
-High School Diploma or equivalent<br />
-Excellent Customer Service<br />
-Ability to multi-task and work on several projects<br />
-Able to keep on point and change priorities quickly<br />
-Must be able to prioritize and meet deadlines<br />
-Must be able to work flexible hours<br />
-Strong attention to detail and excellent follow through<br />
UNIX Systems Administrator / Santa Clara Valley<br />
The <strong>Retail</strong> Technology Team seeks an experienced candidate to administer the hardware and software systems used<br />
by our application development team. The successful candidate will have a proven track record of Unix and Mac<br />
systems administration with particular emphasis on development environments. Familiarity w/ Xcode, the Mac and<br />
iOS development tools, and source code repository management required.<br />
Daily responsibilities include creating test builds on Mac OS and iOS, monitoring of systems, reporting of system<br />
and software usage metrics, as well as specifying and deploying new solutions in the dynamic <strong>Apple</strong> <strong>Retail</strong><br />
environment.<br />
Responsibilities<br />
- Administer development, test, staging, and production environments<br />
- Maintain backups of the source code repository<br />
- Deploy and implement best-of-class build and test practices<br />
- Respond to developer support requests<br />
- Provide training, support and guidance to other administrators and first level support organization<br />
- Maintain accurate and up to date documentation reflecting the configuration of each server<br />
- Evaluation of new third party patches/releases and products<br />
- Provide input on ways to improve the stability, security, efficiency and scalability of the environment<br />
- Determine future needs for capacity and new products or features<br />
- Create and modify shell scripts to perform routine administrative task and system testing/monitoring<br />
- 24x7 on-call status to handle escalations from first level support<br />
- Other tasks as assigned<br />
Minimum requirements<br />
- Minimum 4 years UNIX System Administration experience (AIX, Solaris, Linux, etc.)<br />
- Experience with database servers, UNIX based TCP/IP communications, shell scripting<br />
- Must be capable of independent problem-solving and self-direction.<br />
- Familiarity with fundamental networking, distributed computing environment, multi-tier applications, DNS<br />
- Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics,<br />
writing status reports, documenting procedures, and interacting positively with other staff and management<br />
- Strong team and collaborative skills are needed as well<br />
- Ability to meet deadlines<br />
Desired experience<br />
- Proficient with UNIX / Mac system administration, installation, configuration, troubleshooting<br />
- Building, managing and modifying open source frameworks and tools<br />
- Good project management skills<br />
- Working experience with Objective-C<br />
- Related computer/engineering degree preferred<br />
BA/BS in Computer Science preferred<br />
4+ years experience in a Unix / Mac environment<br />
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Visual Merchandising Project Manager / Santa Clara Valley, California<br />
This position is responsible for coordination of all Merchandising deliverables for new store openings and retrofits<br />
for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. As a member of the <strong>Apple</strong> <strong>Retail</strong> Merchandising Team, this role will work closely with the<br />
Overhead Planogram Manager, Software / Etc. Planogram Manager, Sign Manager, Visual Merchandiser, and other<br />
functional groups within the corporate retail team that are working on the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong><br />
<strong>Stores</strong>.<br />
In addition, this role will work with the store teams on areas of presentation, and reinforce merchandising standards<br />
for stores. This role will also be responsible for physical merchandising within stores. Candidate should be able to<br />
travel to all geographic store locations as needed. (50% travel required).<br />
Responsibilities <strong>Inc</strong>lude:<br />
Work closely with Sign Manager, Overhead Planogram Manager, Software/Etc Planogram Manager, Visual<br />
Merchandiser and Graphic Design to coordinate all Merchandising deliverables and deadlines<br />
Work with <strong>Retail</strong> Development, Store Operations, external vendors and store staff to coordinate projects and<br />
materials<br />
Evaluate new store footprints and store retrofits to develop implementation strategies<br />
Manage internal Merchandising NSO and retrofit calendar, deadlines and responsibilities for Merchandising team<br />
Ability to meet and exceed strict deadlines a must<br />
Travel to new store openings and retrofits to work with new store opening team and store staff for visual<br />
merchandise set up<br />
Work as a team player with the rest of the Merchandising team to meet shared goals<br />
Able to jump in & assist wherever needed<br />
Drive process, systematic and communication change for constant improvement<br />
Involved with concepts and implementation of planograms, strategies and problem solving<br />
Must be self-directed, highly organized, strong communicator, able to forge relationships within the Merchandising<br />
team and across all groups to get things done<br />
<strong>Web</strong> Developer / Santa Clara Valley<br />
Purpose of Role<br />
The <strong>Apple</strong> <strong>Retail</strong> Training and Development department is looking for a <strong>Web</strong> Developer with experience as a<br />
System Administrator. This person will be responsible for building and deploying back-end systems. A strong<br />
candidate will have experience with developing web applications, integrating back-end systems, and deploying<br />
scalable infrastructures.<br />
Key responsibilities<br />
Design and help implement new systems.<br />
Create systems and API structure for future web and iPhone projects.<br />
Offer support for <strong>Retail</strong> Employees within stores.<br />
Help present overarching ideas and solutions for <strong>Retail</strong>.<br />
Required Knowledge and Skills<br />
Knowledge<br />
Experience with server-side web development using Ruby on Rails.<br />
Experience in working with version control software (specifically git and subversion).<br />
Experience with Test Driven Development Methodologies.<br />
Extensive knowledge in best practices for RESTful API design.<br />
Expertise with MySQL, MySQL optimizations, and more specifically MySQL Cluster.<br />
Knowledge of Javascript and Objective-C.<br />
Skills<br />
Ability to collaborate well on a team and work independently.<br />
Ability to intercept and resolve API issues with front-end developers.<br />
Experience with server-side web development using Ruby on Rails.<br />
Proficiency in server administration and deployment.<br />
Prior experience with relational databases and database-backed applications.<br />
Experience in working with version control software (specifically git and subversion).<br />
Experience with developing extremely scalable systems.<br />
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Competencies and Developmental Description<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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The following list of competencies serves two functions. First, it describes the basic capabilities of the person we will<br />
select for this position. Second, it outlines the skills you can expect to develop as you grow and excel.<br />
Action Oriented (Enjoys working hard. Is action oriented and full of energy for the things he/she sees as challenging.<br />
Not fearful of acting with a minimum of planning. Seizes more opportunities than others).<br />
Dealing with Ambiguity (Can effectively cope with change, shift gears comfortably, isn’t upset when things are up in<br />
the air, can comfortably handle risk and uncertainty).<br />
Perseverance (Pursues everything with energy, drive, and a need to finish Seldom gives up before finishing,<br />
especially in the face of resistance or setback).<br />
Teamwork (Creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets<br />
people finish and creates a feeling of belonging in the team).<br />
Problem Solving (Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all<br />
fruitful sources for answers, can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and<br />
doesn’t stop at the first answers).<br />
FunctionałTechnical Skills (Has the functional and technical knowledge and skills to do the job at a high level of<br />
accomplishment).<br />
Technical Learning (Picks up on technical things quickly. Can learn new skills and knowledge. Is good at learning<br />
new industry, company, product, or technical knowledge—like internet technology. Does well in technical courses<br />
and seminars).<br />
<strong>Web</strong> Producer, <strong>Retail</strong> / Santa Clara Valley<br />
FREELANCE opportunity<br />
Up to 6 months<br />
The <strong>Web</strong>/Direct Marketing Producer is responsible for the successful planning and execution of the various <strong>Apple</strong><br />
<strong>Retail</strong> Store projects and initiatives that are promoted on apple.com and/or delivered via direct communications. This<br />
individual will partner with the <strong>Retail</strong> Marketing team and represent their goals within the Marketing<br />
Communications group and the <strong>Web</strong> and DM teams. Specific efforts include: new store pages, updates, promotions,<br />
and events. The role reports to the Sr <strong>Web</strong> Producer within the overall apple.com marketing team.<br />
Specific responsibilities include:<br />
- Project Management of <strong>Retail</strong> <strong>Web</strong> and Direct Marketing effort<br />
Communication and coordination across the <strong>Retail</strong> and Marcom teams<br />
Planning and forecasting projects<br />
Coordination of global <strong>Retail</strong> efforts<br />
Close collaboration with the Marcom <strong>Retail</strong> cross-functional team<br />
Requirements<br />
Over 5 years of Interactive Project Management<br />
Deep understanding of <strong>Web</strong> development process from Creative design to implementation<br />
Base understanding of <strong>Web</strong>-based technologies<br />
Experience in an agency environment is ideal<br />
Understanding of Direct Marketing principles and processes as well as integration with database management<br />
<strong>Web</strong> User Interface Developer / Santa Clara Valley<br />
<strong>Apple</strong> <strong>Retail</strong> is seeking a <strong>Web</strong> User Interface Developer to help build and maintain customer-facing web and mobile<br />
applications. This UI Developer will be responsible for implementing interactive features using HTML5, CSS3 &<br />
JavaScript.<br />
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Responsibilities:<br />
<strong>Apple</strong> <strong>Inc</strong>. <strong>Retail</strong> <strong>Stores</strong><br />
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- Work as a team member on large scale projects, ensuring robust & lasting solutions are implemented.<br />
- Awareness of <strong>Apple</strong>’s mobile platform with the ability to build solution that take advantage of the latest iOS<br />
features while remaining performant on the latest iOS devices.<br />
- Ability to learn and leverage JavaScript libraries in your solution.<br />
- Ability to use web standards to build solutions using semantic markup and CSS.<br />
Innovate: Design things that people will blog and Twitter about.<br />
-Work with internal partners to update and integrate front-end content with various content management systems.<br />
Requirements:<br />
- Minimum of 3 years of professional software development experience with front-end web development (JavaScript,<br />
HTML, CSS, AJAX)<br />
- Comfortable with source version control software (CVS, SVN, Git)<br />
- Well-versed in fundamental visual and interactive design discipline<br />
- Understanding of all major browsers and the special considerations required for all various quirks.<br />
- Competent JavaScript engineer who understands DOM manipulation.<br />
- Aware of the interplay between JavaScript and HTML & CSS, and can dynamically create, modify, and style<br />
elements on a page with ease.<br />
- Able to communicate technical issues with non-technical folks.<br />
- Experience with FatWire Content Management System is a plus<br />
Education / Experience:<br />
Bachelors degree in Computer Science or Industrial Design / 3 years of user interface design/development preferably<br />
using HTML5, CSS3, and JavaScript<br />
West Coast Visual Manager / Santa Clara Valley<br />
Supporting expansion of the retail visual merchandising department.<br />
At least 5 years experience in specialty retail store visual.<br />
Good leadership and communications skills<br />
Ability to travel extensively<br />
Merchandising skills required<br />
This position is responsible for ensuring the implementation of brand visual merchandising presentation for <strong>Apple</strong><br />
<strong>Retail</strong> <strong>Stores</strong>. As a member of the <strong>Apple</strong> <strong>Retail</strong> Visual Merchandising Team, the role will report to the Senior<br />
Director of Visual Merchandising, and work closely with the New Store Opening Team, Products, and other<br />
members of the Corporate <strong>Retail</strong> Teams, as well as interface with other <strong>Apple</strong> functions that contribute to the overall<br />
look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
The role’s primary responsibility will be to implement and create highly creative displays to attract the attention of<br />
customers and persuade them to buy merchandise, as well as convey desired marketing messages to the public.<br />
Instructs store teams on maintaining areas of presentation, and determines standards for same. Responsible for new<br />
store visual set-up, and provides ongoing support and instruction to store managers. Candidate should be able to<br />
travel to all geographic store locations as needed (40% travel required).<br />
Work with retail products, planogram manager, new store opening team and store staff for visual merchandise set-up<br />
for new store openings.<br />
Act as liaison between corporate teams and field staff.<br />
Create, communicate and implement best practices once approved by Senior Director and appropriate <strong>Retail</strong><br />
corporate staff.<br />
Drive collaboration between store staff and corporate teams.<br />
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Execute the following operational functions: Request all PO’s for department projects. Ensure all invoices are<br />
entered and paid on a timely basis. Order all elements for window and in-store projects. Manage store information<br />
database. Provide store distribution to vendors for each project. Ensure all elements deliver on schedule. Update all<br />
vendors with current store-opening schedule.<br />
Required skills include: 5 years retail experience in visual merchandising, both on the operational and creative side.<br />
Skill in graphic or illustrative art a plus, technical aptitude on Mac and/or PC. Must have strong communication<br />
skills and ability to act as liaison with cross-functional teams. Must have professional, positive “can-do” attitude and<br />
high degree of flexibility. Should be creative, detail-orientated, and a team player.<br />
Window Merchant / Santa Clara Valley, California<br />
This position is responsible for ensuring the production and implementation of brand visual merchandising<br />
presentation for <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>. As a member of the <strong>Apple</strong> <strong>Retail</strong> Merchandising Team, this role will work<br />
closely with nearly every functional group within the corporate retail team and the Graphic Design, Marketing and<br />
Marcom teams within <strong>Apple</strong> Corporate that are working on the overall look and feel of the <strong>Apple</strong> <strong>Retail</strong> <strong>Stores</strong>.<br />
The role’s primary responsibility will be to implement and create all 3D components of window displays computers,<br />
window hardware, and fixtures. This role will also be responsible for installation and the creation of the installation<br />
document for windows and graphic panels. This will include store communication, delivery, and timing. In addition,<br />
this role will instruct the store teams on maintaining areas of presentation, and determines standards for stores. In<br />
addition, this role will be responsible for new store visual set-up, and provides ongoing support and instruction to<br />
store managers. Candidate should be able to travel to all geographic store locations as needed. (50% travel required).<br />
Execute visuals at a very high level of quality and detail that would be expected of a design-focused brand.<br />
Create, produce and implement all 3D components of window displays for 100+ retail stores.<br />
Collaborate very closely with creative teams, retail products, planogram manager, new store opening team and store<br />
staff for visual merchandise set-up for new store openings.<br />
Responsible for installing windows and graphic panels in High Profile and Flagship stores as well as other stores as<br />
needed<br />
Create sign holders, trays and other items for merchandise and responsible for procurement and delivery.<br />
Involved with concepts and implementation of displays and fixtures.<br />
Actively participate and bring new ideas in design meetings, understanding complex visual concepts.<br />
Act as liaison between corporate teams and field staff.<br />
Communicate and implement best practices.<br />
Effectively communicate to all levels of the retail corporate and retail field sales teams.<br />
Drive collaboration between store staff and corporate teams.<br />
Set store visual standards including cable management, and look.<br />
Manage store specs in database to include store size, panel size, and window size.<br />
Manage <strong>Apple</strong> store photo database.<br />
Required Skills:<br />
1-5 years multi-store retail visual merchandising experience, specifically with window displays. Strong vendor<br />
contacts, negotiating, material skills (substrates), and installation experience a must.<br />
Ability to understand complex visual concepts.<br />
Experience using Illustrator, Photoshop, Indesign, and CAD a plus.<br />
Technical aptitude on Mac and/or PC.<br />
Strong communication skills and ability to act as liaison with cross-functional teams. Must have professional,<br />
positive “can-do” attitude and high degree of flexibility. Should be creative, detail-orientated, and a team player.<br />
Worldwide <strong>Retail</strong> Sales Forecast Manager / Santa Clara Valley<br />
Team up with <strong>Apple</strong>, one of the most influential technology leaders in the industry. Join the <strong>Apple</strong> Finance<br />
organization and make a positive impact on a company that is known for its impressive lineup of products, including<br />
Mac, iPod, iPhone, iTunes, and iLife. At <strong>Apple</strong>, you’ll share in a commitment to excellence by partnering with<br />
world-class managers, all with one unified vision—creating innovative products that delight customers. Finance is<br />
about “fueling innovation.” We do this by hiring quality individuals with integrity, personal accountability,<br />
teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of something big,<br />
contact us today.<br />
<strong>Apple</strong>’s WW <strong>Retail</strong> Finance team is seeking a Forecast Manager to own the unit, revenue and margin forecast and<br />
plan for over 250 stores in 9 countries. The ideal candidate will possess a strong analytical background and passion<br />
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for understanding and transforming sales and margin data into actionable information.<br />
Responsibilities include leading a team of 5 professionals to:<br />
- Prepare daily and weekly reporting and analysis for executive management that is succinct, insightful and timely<br />
- Manage weekly revisions of current quarter unit forecast for Macs, iPods, iPhones and key accessories<br />
- Provide monthly revisions to current quarter revenue and margin forecast<br />
- Partner with the retail teams around the world to understand the current environment and potential impacts of<br />
external or internal changes or environments that may impact the forecast<br />
- Engage IS&T or other relevant teams in system changes to help better support business needs<br />
- Manage all SOX and audit compliance requirements<br />
- Develop the annual plan working in conjunction with the retail leadership team, corporate and product marketing<br />
finance teams<br />
The candidate must demonstrate proficiency in:<br />
- Thinking analytically<br />
- Understanding the business<br />
- Communicating effectively<br />
- Partnering and Influencing<br />
- 8+ years of corporate finance experience or related forecast/planning experience<br />
- Proven track record of forecasting with a high degree of accuracy<br />
- Demonstrated ability to gather and analyze large amounts of data at a macro and micro level<br />
- Professional experience that includes presenting a point of view directly to senior executives<br />
- High degree of proficiency in Excel required, experience with enterprise software systems (SAP, BW, BO) strongly<br />
preferred<br />
Worldwide Sourcing Manager, <strong>Retail</strong> Ops & Supply / Santa Clara Valley<br />
This position is a member of the WW Procurement team and will be responsible for developing strategic category<br />
sourcing plans to support the <strong>Retail</strong> Operations and Supply Organization. The incumbent will create innovative<br />
sourcing solutions, lead cross-functional teams and build supplier relationship management strategies that maximize<br />
value and mitigate risk while ensuring internal stakeholders requirements are met.<br />
Responsibilities:<br />
• Uses out-of-the-box approach to introduce innovative business relationships and structures to yield best value for<br />
the company.<br />
• Thinks through process and relationship scenarios and advises internal business groups on value-added approaches<br />
to supplier management solutions.<br />
• Benchmarks, analyzes, and negotiates cost and added value in collaboration with business groups.<br />
• Develops strategies, tactics and measurements to enhance business performance and supply chain management<br />
issues.<br />
•Evaluates and implements supply chain management best practices.<br />
• Facilitates and leads with other functions at <strong>Apple</strong> (such as Legal, Finance, Risk Management and Business<br />
Groups) in the supplier selection process, contract and price negotiations, and supplier performance management<br />
process.<br />
• Maintains accurate and complete contract records, working with various business groups to simplify process. Seeks<br />
to leverage best in class agreements, processes, and negotiation techniques by sharing best practices with other GSMs<br />
within World Wide Procurement.<br />
• Utilizes RFI (Request for Information), RFP (Request for Proposal), and RFQ (Request for Quote) techniques to<br />
identify, select, and engage with suppliers to ensure competitive market advantage.<br />
• Implements proactive procurement philosophies, strategies, policies, procedures, and systems. Successfully<br />
integrates Statements of Work into Contracts in order to leverage spend, improve performance, and reduce costs.<br />
• Initiates and manages Supplier Performance Reviews with the internal business groups to measure and to document<br />
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performance levels, identify development areas, perform root cause analysis, establish corrective action plans for<br />
improved performance and delivery, and follow-up on actions.<br />
• Ensures that strategies in procuring services or goods for both domestic and international markets are considered in<br />
the evaluation of the services or goods being purchased.<br />
• Leads adoption of e-Sourcing and other innovative tools when applicable.<br />
The role requires a proactive work ethic, diplomacy, relationship-building skills, analytical skills, communication<br />
skills, resourcefulness, and the ability to work effectively with cross-functional team members, multi-tasking and<br />
time management skills.<br />
The ideal candidate is an experienced professional with thorough knowledge of Supply Chain Management, has the<br />
ability to draw out requirements, concerns, issues and opportunities from various working groups, is detail oriented<br />
with Procurement and Project Management skills.<br />
Requires a BA degree, MBA preferred and 7-10 years of related business experience in Procurement, Supply Chain<br />
Management, Inventory Management or equivalent experience.<br />
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