Managing Technology: ITIL Awareness

28.07.2013 • Views

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Managing Technology: ITIL Awareness

Managing Technology: ITIL Awareness

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Page 1 and 2: Managing Technology: ITIL A Awarene
Page 3 and 4: What is IT Service Management? “I
Page 5 and 6: Key Objectives of IT Service Manage
Page 7 and 8: ITIL v2 framework Planning to Imple
Page 9: ITIL Version 3 Released in June 20
Page 13 and 14: 8 Steps for Leading Change & Common
Page 15: Providers of IT services can no lon