Managing Technology: ITIL Awareness
Managing Technology: ITIL Awareness
Managing Technology: ITIL Awareness
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
8 Steps for Leading Change & Common Pitfalls<br />
S Source: HBR OOnPoint Pi AArticle i l - LLeading di Change: Ch Wh Why Transformation T f i Efforts Eff Fail F il – Jh John P. P KKotter<br />
5<br />
6<br />
7<br />
8<br />
Empowering Others to Act<br />
• Removing Obstacles of Change<br />
• E Encourage risk i k ttaking ki and d new ideas/activities id / ti iti t to achieve hi ddesired i d change h<br />
<br />
Planning g for and Creating g Short-Term Wins<br />
• Plan for visible and measurable performance improvements<br />
• Recognize and reward employees involved in change<br />
<br />
Leverage Improvements to Produce More Change<br />
• Premature Victory Kills Momentum<br />
• Hire, promote and develop employees who can implement change<br />
<br />
Institutionalize Change<br />
• Articulate connection between new behaviors and corporate success<br />
• Develop change leadership and succession planning
Change language