Corporate Routing Guide - CSI Vendor Manual

Dear Valued Vendor,
Attached is our updated Charming Shoppes Inc. comprehensive Corporate
Domestic Routing Guide for Construction, Visual, Graphic and Supply Orders.
This Routing Guide is effective with all orders received beginning
FEBRUARY 14, 2010.
The purpose of the Routing Guide is to clearly define in a very systematic and
precise way what our requirements and expectations are in order for you, our
valued vendor, to tender your construction, graphic, visual and/or supply orders
to Charming Shoppes Inc store projects and retail store locations nationwide.
Our Distribution Centers’ mandate is simple: “To provide the highest quality of
services to our stores organization in the most cost efficient and effective manner
while adhering to an on-time, on-plan business philosophy”. In order to achieve
this mandate we must have 100% compliance from you, our business partners.
To assist you in this endeavor, we offer the full support of our Vendor
Communication Department. Our associates from the Vendor Communication
Department will ensure your receipt of this Routing Guide and more importantly,
they will be available to help you develop a complete understanding of the terms
and conditions set forth in this document.
Thank you for your cooperation
Sincerely,
Corporate Transportation and Strategic Procurement

CSI Corporate RG NFR
11/1/10
TABLE OF CONTENTS
PAGE
INTRODUCTION 3
Vendor Role 4
TRANSPORTATION 4-5
Truck Driver Hours of Service 5-6
Routing Instructions 6-7
Claims 7-8
Terms of Shipment 8
Bills of Lading 9
VICS Bill of Lading 10
Small Package Shipments 11-12
UPS Domestic Ground Transit Maps 13
LTL Shipments 14-15
Truckload Shipments 15
GENERAL PACKAGING INSTRUCTIONS 16
Carton Labeling/Markings 16
Label Placement 17
General Packing Procedures 17-18
Pallets 18
Packing List 18-19
Transportation/Shipping Information 19
Receiving Appointments 20
DISTRIBUTION CENTER/CONSOLIDATOR LISTING 21
PROCUREMENT AND ACCOUNTS PAYABLE 22-23
RETURN TO VENDOR (RTV) PROCEDURES 23-26
CSI TELEPHONE DIRECTORY 27
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CSI Corporate RG NFR
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INTRODUCTION
This manual is provided as an overview of the basic requirements related to Not
for Resale shipments. In order to rein in transportation costs and maximize
receiving and processing efficiency we require compliance to all requirements.
Each section will explain the CSI basic requirements accordingly. The Corporate
Supply Chain Management Group will be responsible for establishing routing
policies and auditing for adherence to routing instructions on shipments where
any of the following retail brands pay part or all of the freight.
LANE BRYANT
FASHION BUG
CATHERINES
LANE BYRANT OUTLET
We encourage you to make several copies of this document and distribute
them to the appropriate individuals within your organization. Please visit
our Web site www.csivendormanual for updates to this manual.
If you have specific questions on any section, please contact the individual or
specific area of responsibility listed within that section.
The Corporate Transportation Group is the only source authorized to grant
exceptions or clarify instructions relative to shipping and routing.
Instructions received from any other source whether written or verbal,
which deviate from the standard routing/shipping guidelines are not valid
and will not be honored unless specifically communicated on the Purchase
Order.
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VENDOR ROLE
Optimize the overall shipment plan, tender freight to CSI core carriers.
All materials must be shipped in time to reach final destination by required
due date.
Follow and adhere to our Transportation Routing Guide instructions for
shipping goods.
Provide packing lists and ensure cartons and pallets are labeled.
All packaging must be appropriate to protect goods in transit.
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TRANSPORTATION
The CSI Routing Guide and the following transportation instructions in this
document are solely for display items, advertising materials, equipment, supplies
and construction materials.
In order to minimize freight costs and maximize receiving and processing
efficiency, the instructions in this guide must be followed and the authorized CSI
Preferred Carriers must be utilized. CSI appreciates your support in complying
with the terms and conditions of this Routing Guide. The Corporate
Transportation Dept of CSI reserves the right to institute a charge back policy
and charge back the vendor when the vendor consistently Non-Complies to our
terms and conditions and will be responsible for establishing routing policies.
In addition to following our Routing Guide, please adhere to the following general
guidelines:
Provide itemized details for your shipment on all Bills of Lading. Accurate
and specific information prevents misdirection of shipments and helps us
trace a shipment as it moves.
All cartons and weights shipped on one day from one location to one “ship
to” location must be combined on one master Bill of Lading. Purchase
order, and carton count by shipment must be on the master Bill of Lading.
Ship the goods to the “ship to” address designated in our purchase order.
Shipping merchandise directly to a store is a violation of CSI policy, unless
you receive specific instructions to do so in our purchase order.
Check our Routing Guide to verify whether the volume you are shipping (by
weight or cube) meets the volume trailer load weight requirements.
If the volume of your shipment does not meet the volume routing
(overweight) requirements, use the preferred carrier for your ship point and
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weight or carton breaks. Please make a pickup appointment with the proper
freight carrier at least 3 business days in advance of the date you wish to
ship. If you have any questions, contact our Transportation Department
immediately before releasing shipments.
Any shipment routed via LTL (Less Than Truckload) transportation must
not exceed 1000 cubic feet in volume (or use more than 10 pallet positions
if pallets have been authorized for your specific shipment). Any charges by
a freight carrier exceeding cubic capacity and weight limits will be assessed
back to the vendor. Contact the CSI Corporate Transportation Department
if you have any questions about cubic capacity.
As a normal course of business CSI does not allow air shipments! They
are by exception only and must be authorized by CSI Corporate
Transportation Department.
Any shipment over 150 pounds needing expedited service will require an
Expedited Authorization Number (EAN).
The EAN must appear on the bill of lading in the “Special Instructions”
section.
Unauthorized air shipments may result in a full freight charge back plus an
administrative fee.
If you encounter problems arranging a carrier pick up, call the CSI
Corporate Transportation Department for assistance.
Do not prepay freight and add charges to the merchandise invoice.
Not for Resale Merchandise invoices that contain freight charges will be
paid Net of freight.
We review our routing instructions regularly, either to meet our changing
needs, or take advantage of changes within the transporting industry.
Truck Driver Hours of Service
The FMCSA (Federal Motor Carrier Safety Administration) released new
regulatory requirements pertaining to Hours of Service for truck drivers which
became effective nationally on 1/4/2004.
The major area of concern for CSI and its vendor partners is that all driver
activities (such as loading, waiting on paperwork, counting cartons, etc.)
now count as “on the clock” time. The new rules also decrease the driver’s
total allowed consecutive work hours by one and do not allow “off the clock” time,
as before.
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Due to the resulting loss of driver productivity, carriers have increased
accessorial charges for (but not limited to) loading, unloading, driver detention,
etc. There is also the possibility that a carrier may refuse to pick up freight from a
particular shipper (vendor) if that company has a history of taking too much of the
driver’s allotted time relating to those non-driving tasks.
CSI’s shipping standard has always been “shipper’s load and count” (SLC). It is
incumbent upon the vendor to prepare shipment prior to carrier arrival in order to
facilitate the efficient loading and dispatch of carrier.
Any and all accessorial fees related (but not limited) to excessive loading time,
driver detention, missed or delayed appointments, driver loading and/or counting,
etc. will be charged back to the shipper. Rest assured, CSI will continue to
negotiate with each of our preferred carriers to receive as much “free” loading
time as possible and to keep the fees as low as possible. Vendors who do not
cooperate may place themselves in a situation where they will be required to ship
the goods at their own expense with their own carriers. With your cooperation,
we hope to avoid that potential outcome.
Routing Instructions
This Routing Guide is valid solely for display items, advertising materials,
equipment, supplies and construction materials.
The current edition of the Routing Guide is available and frequently
updated on our Web site.
www.csivendormanual and click on the “Chapter 14 - Not for Resale”
link.
We recommend you register on-line so that you receive e-mail notifications
to changes to our Routing Guide.
Routing instructions contained in the Vendor Partnership Manual
supersedes any default settings
CSI Transportation is the only source authorized to grant routing
exceptions or clarify instructions. Instructions received from any other
source, whether written or verbal, which deviate from these instructions are
not valid and will not be honored. When given authority by CSI
Transportation to deviate from standard routing, you will receive an
authorization number which must appear on the bill of lading.
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found in our Purchase Order. Any routing
instructions, including verbal, obtained from the buyer which are contrary to
those contained in the Routing Guide must be reflected on all bills of lading,
packing lists, invoices and purchase order.
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If a carrier or destination other than the designated carrier or destination is
used, and for which you have not obtained authorization, the shipment will
be considered as “FOB Destination” and all freight charges will be the
responsibility of the vendor.
Aggregate daily totals must be used when determining proper mode and
carrier selection.
Irrespective of the FOB and freight payment terms specified in the CSI
Purchase Order, CSI will not be responsible for merchandise lost or
damaged in transit if the instructions contained in the Routing Guide are not
followed or a carrier other than one designated in the Routing Guide is
used.
Shipments sent directly to a CSI store are not permitted unless otherwise
specified by the CSI buyer on the Purchase Order. Shipments to the wrong
DC, Consolidation Point or store, the shipment will be considered as “FOB
Destination” and all freight charges will be charged back to the vendor.
Shipments made to any of the Charming Shoppes’ Retail locations must
provide for an INSIDE DELIVERY. It is incumbent upon the vendor to mark
the bill of lading “INSIDE DELIVERY IS REQUIRED”.
Any and all accessorial fees related (but not limited) to excessive loading
time, driver detention, missed or delayed appointments, etc. invoiced to
CSI will be considered the Vendor’s responsibility and will be charged back
to the vendor.
When a truckload carrier is used on volume shipments, CSI will not be
responsible for charges associated with the pick up or loading of
merchandise. Our standard for truckload carrier shipments is “shipper’s
load and count” (SLC). The vendor assumes liability for any lost or
damaged merchandise.
All requests for volume routing must be made three business days prior
to the shipment available date. The Volume Routing Form must be faxed
or emailed to a preferred CSI truckload carrier.
The form is available on our
web site in Chapter 14 under Volume Routing Form.
All volume shipments
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must have a seal placed on the trailer by the vendor
at time of completion of loading. The seal number must be recorded on the
bill of lading.
Claims for Loss or Damage
Irrespective of the FOB and freight payment terms specified in the CSI Purchase
Order, CSI will not be responsible for merchandise lost in transit if the
instructions contained in the Routing Guide are not followed or a carrier other
than one designated in the Routing Guide is used.
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If the terms are FOB Origin, Freight Collect: The buyer pays the shipment
charge, bears the eventual cost of the shipment, owns the goods in transit
and files any damage claim.
If the terms are FOB Origin, Freight Prepaid: The seller pays the shipment
charge and bears the eventual cost, but the buyer owns the goods in transit
and files any damage claim.
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TERMS OF SHIPMENT
Irrespective of the Terms of Shipment, CSI requires all vendors to comply with
the requirements set forth in the Routing Guide. Failure to follow these
instructions will serve as your agreement to absorb all of the freight plus an
administrative fee.
FOB Destination
All shipments which are shipped against a Purchase Order with the FOB
terms of “Destination” must be shipped freight prepaid.
FOB Destination terms will require the vendor to be responsible for all in
transit losses and damages.
FOB Vendor Origin
All shipments which are shipped against a Purchase Order with the FOB
terms of “Vendor” (Origin) must be shipped freight collect – 3 rd Party Billing.
If CSI is to pay any portion of the freight charges, you must ship collect –3 rd Party
Billing with carrier(s) named in the Routing Guide unless otherwise authorized by
CSI Transportation.
DATA INTEGRITY IS CRUCIAL TO CSI’S OPERATIONS. IT MINIMIZES
MISDIRECTION OF FREIGHT AND ENABLES PROPER TRACKING OF
SHIPMENTS.
8

Bills of Lading
A separate bill of lading is required for each shipment. We encourage our
vendors to use VICS BOL (sample below for reference).
The bill of lading for each purchase must contain the following information.
Complete Supplier Name & Shipping Address
Carrier Name
Carrier Freight Bill Number – (AWB or Pro#)
Time Critical Number (if applicable )
In the Additional Shipper Info field of the Customer Order section of
the BOL, put the CSI Accounting String (find on CSI Purchase
Order):
• Purchase Order Number
• GL Account #
• Activity Code
Example - Purchase Order 57663 / GL Account #17503 /
Activity Code FBFIXD010
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Consignee’s Name and Address
Terms of Shipment
Merchandise Description
Separate Description of each Commodity
CSI Part Number
Ship Date
Store Number (s)
Total Number of Cartons Shipped per Purchase Order
Total Quantities by Part number
Total Weight
Total Cartons
Cube/Density of Shipment
Total Number of Pallets (if palletized)
Total Carton Count per Skid (if applicable)
Seal Number (applicable to volume shipments only)
EAN (Expedited Authorization Number) if applicable
A BOL (Bill of Lading) must accompany all shipments. Failure to include all
required information as described may result in a chargeback of freight.
Under the “Invoicee” or “Billing” section please enter:
• Charming Shoppes, Inc.
Attn: Transportation Payables – SCM Dept.
3750 State Road
Bensalem, PA 19020
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BILL OF LADING Page _______
SHIP FROM
Name:
Address:
Bill of Lading Number: ______________________
City/State/Zip: BAR CODE SPACE
FOB:
SHIP TO CARRIER NAME: _______________________________
Name: Location #: __________ Trailer number:
Address: Seal number(s):
City/State/Zip: SCAC:
FOB: Pro number:
THIRD PARTY FREIGHT CHARGES BILL TO:
Name:
Address:
BAR CODE SPACE
City/State/Zip: Freight Charge Terms: (freight charges are prepaid
unless marked otherwise)
SPECIAL INSTRUCTIONS: Prepaid ______ Collect _____ 3 rd Party
_____
EAN# ________________________
(check box)
Master Bill of Lading: with attached
underlying Bills of Lading
CUSTOMER ORDER INFORMATION
CUSTOMER ORDER NUMBER # PKGS WEIGHT PALLET/SLIP
(CIRCLE ONE)
GRAND TOTAL
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Y N
Y N
Y N
Y N
Y N
ADDITIONAL SHIPPER INFO
57663-17503-FBFIXD010
HANDLING
UNIT
PACKAGE
CARRIER INFORMATION
COMMODITY DESCRIPTION LTL ONLY
Q
T
Y
TYPE QTY TYPE WEIGHT H.M.
(X)
Commodities requiring special or additional care or attention in handling or stowing
must be so marked and packaged as to ensure safe transportation with ordinary
care.
See Section 2(e) of NMFC Item 360
NMFC # CLASS
GRAND TOTAL
RECEIVING
STAMP SPACE
Where the rate is dependent on value, shippers are required to state specifically in writing the agreed or
declared value of the property as follows:
COD Amount: $ ______________________
“The agreed or declared value of the property is specifically stated by the shipper to be not exceeding Fee Terms: Collect: Prepaid:
__________________ per ___________________.” Example
Customer check acceptable:
NOTE Liability Limitation for loss or damage in this shipment may be applicable. See 49 U.S.C. 14706(c)(1)(A) and (B).
GL Accounting String Requirements
RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing
between refer the carrier to and page shipper, 9 if applicable, & 14.
otherwise to the rates, classifications and rules that have
been established by the carrier and are available to the shipper, on request, and to all applicable state
and federal regulations.
The carrier shall not make delivery of this shipment without payment
of freight and all other lawful charges.
_______________________________________Shipper
Signature
SHIPPER SIGNATURE / DATE Trailer Loaded: Freight Counted:
CARRIER SIGNATURE / PICKUP DATE
This is to certify that the above named materials are properly
classified, described, packaged, marked and labeled, and are in
proper condition for transportation according to the applicable
regulations of the U.S. DOT.
By Shipper
By Driver
By Shipper
By Driver/pallets said to
contain
By Driver/Pieces
Carrier acknowledges receipt of packages and required placards.
Carrier certifies emergency response information was made available
and/or carrier has the U.S. DOT emergency response guidebook or
equivalent documentation in the vehicle.
Property described above is received in good order, except as
noted.
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Small Package Shipments
CSI has selected UPS as its exclusive parcel carrier. Shipments that have
a combined weight of less than 150 pounds and are within the size
restrictions (defined below in Dim weight & oversized cartons) are to be
shipped via UPS Ground Service CSI Account # please email Charming
Shoppes for the CSI Account number at: logistics@charming.com
When filling out small package shipping labels, it is important that you
utilize UPS Campus Ship (there is an additional charge if the vendor uses
shipping labels outside of UPS Campus ship) and complete the “To
(Company)” field on the UPS shipping label with the store number (ex.
Fashion Bug #0265 – with leading zeroes for stores with less than 4
digits). This information is labeled as “Ship To” on the 1 st page of
purchase order.
DO NOT include freight on invoice.
All unauthorized freight charges using our vendor billing account
numbers will result in a chargeback to your company.
CSI requires that all shipments be shipped via Ground service unless
expressly approved by Procurement or Transportation for expedited
service.
Written email authorization to Procurement is required for any
approved exceptions.
When making shipment by parcel carrier it is incumbent upon the
vendor to track delivery of shipments to destination.
Dimensional Weight and Oversized Cartons
Calculate the package dimensions (Dim). Dim = L x W x H
If the Dim is under 5184 the package will be charged the actual
weight
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If the Dim is over 5184, the Dim is divided by 194. This is the “dim
weight”. The package is then charged by the dim weight or the
actual package weight – whichever is greater.
You must then calculate package measurement = 2H + 2W + L
If package measurement is over 165 inches it is considered an
oversize package and will incur surcharge freight and fuel charges.
(Packages that are accessed the surcharge are also billed at a dim
weight of 90 lbs.) You must have approval by the Procurement and
Transportation prior to shipping oversized cartons.
There is also an additional handling charge if one of the sides of the
package is over 60” or two sides are over 30” however large
packages would only be assessed on additional charge (if they
qualify), either oversize package or additional handling, not both.
In order to maintain adequate lead time to ensure on time delivery please refer to
the Ground Transit Map below or view current map on the UPS web site.
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DOMESTIC GROUND TRANSIT MAPS
Origin: Bensalem, PA 19020
Origin: Los Angeles, CA 90023
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13

LTL Shipments
CSI’s definition of an LTL shipment is any shipment less than 7500
pounds, does not exceed 1000 cubic feet or under 10 pallet positions. Not
sure what kind of shipment you have? Please refer to the chart on page 17
to determine weight break criteria.
Our policy is that shipments will move on “Prepaid –Bill 3 rd Party basis and
billing information on bill of lading should read as follows”
CSI Corporate RG NFR
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Charming Shoppes
3750 State Road
Bensalem, PA 19020
Attention: Supply Chain Finance Department
When making shipments by common carrier (LTL) it is incumbent
upon the vendor to track delivery of less-than truckload (LTL)
shipments to destination.
For shipments over these limits, refer to the truckload instructions.
Any LTL shipments must be packaged and/or palletized in accordance with
this routing guide and in such a way as to prevent damage in transit.
Mark BOL with special instructions if applicable as outlined on the
Purchase Order.
Any shipment which deviates from the normal routing needing expedited
service requires EAN (Expedited Authorization Number).
EAN must be obtained by calling the CSI Transportation and must be noted
on the bill of lading in the “Special Instructions” box.
In the “Additional Shipper Info” field of the Customer Order section of the
VICS BOL, put the CSI Accounting String (find on CSI Purchase Order):
o Purchase Order Number
o GL Account #
o Activity Code
e.g. 57663-17503-FBFIXD010
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Not sure what kind of shipment you have?
Small Package - if Yes to all:
Less than 150 pounds per package?
Less than 150 pounds total?
All packages are Less than 108" (9 feet) long?
If No to any of the above, check:
Less than Truckload - if Yes to all:
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More than 150 pounds, or too large for Small Package?
Less than 7,500 pounds?
Less than 10 pallets (40"x48" pallets) or 10 pallet positions if using oversized pallets?
Less than 1,000 cubic feet?
If No to any of the above, check:
Truckload - if Yes to any:
More than 7,500 pounds?
More than 10 pallet's (40"x48" pallets) or 10 pallet positions if using oversized pallets?
More than 1,000 cubic feet?
Truckload Shipments
CSI defines truckload/volume shipments greater than 7500 pounds, over 1000
cubic feet and more than 10 pallet positions.
All requests for volume routing must be made three business days prior
to the shipment available date. The Volume Routing Form must be
emailed to a preferred CSI truckload carrier.
Any request for volume routing not received 3 business days prior to the
shipment available date may result in vendor chargeback.
All routing requests received after 2:00 PM Eastern Standard Time will be
considered received as of the following business day.
All volume shipments must have a seal placed on the trailer by the vendor
at time of completion of loading. The seal number must be recorded on the
bill of lading.
The CSI Accounting String applies to Truckload shipments and must be
noted on the BOL as well.
Using Straight BOL – Short Form – put CSI Accounting string in the
“Commodity Description” field
Using VICS BOL – put CSI Accounting string in the “Additional
Shipper Info” field
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CSI Corporate RG NFR
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GENERAL PACKAGING INSTRUCTIONS
Carton Label/Markings
Labels are required to ensure on-time and complete deliveries. CSI requires that
each piece of your shipment – regardless of whether there are individual
packages or pallets be labeled or stenciled with the name and complete address
of the shipper and consignee.
It is the vendor’s responsibility to ensure each and every carton shipped is
clearly identified with the proper information by carton label or carton
markings.
The information must be on the small end of the carton. The markings must
be as follows: ship to address, purchase order number, CSI Part number,
description of item, store number if applicable, number of cartons.
Please refer to diagram below and additional “Label Placement” guidelines
on page 19.
Labels must be a minimum of six (6) inches high and four (4) inches wide.
Handwritten carton markings and labels are not permitted.
Part Number and purchase order numbers must be in bold print and be a
minimum of 20 point font and must be consistent with detail provided on
packing list.
Store number when applicable must be in bold print and be a minimum of
30 point font.
Vendor/shipper name and address should be on the carton label.
Each carton label must be affixed to the carton in such a manner to
withstand the normal transit wear and tear.
Carton Requirements
Cartons should be securely sealed with 3” tape seal or equivalent.
Packed carton must not exceed 60 pounds.
From:
Address
City, State, Zip
To: PO#
Address Store# (if applicable)
City, State, Zip
CSI Part #
Description
Carton 1 of 20
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Label Placement
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Crates
Rolls Coils (needs label)
Bags Pails
Bales Reels
Rugs or Carpets Boxes
Bundles
Indicates label placement.
General Packing Procedures
All breakable products must be adequately packaged to prevent breakage
during transit. Any merchandise received broken due to inadequate
packaging will be deducted from the invoice.
17

New Stores – Cross Dock Packaging Requirements
No skid overhang (No exceptions).
Black stretch film required on all pallets, in addition to the clear stretch film.
Stretch film gauge must be 80MM or greater and wrapped around the
entire package multiple times.
Pallets
To maximize carton strength, align cartons on the pallet vertically as
shown.
Secure cartons/goods to pallet with banding (No wire/metal banding
allowed under any circumstance), stretch-wrap, or breakaway adhesive.
Stack cartons squarely on the skid with no overhang. Up to 32 percent of
the shipping container’s stacking strength is lost when cartons overhang.
For easy access, the carton labels must be placed facing out on the pallet.
Porcelain tile must be delivered on standard 40x48 or 48x48 pallets. The
pallets must be in good condition to withstand transit and material handling
equipment.
Total weight of each pallet is not to exceed 2,000 lbs.
If goods are shrink wrapped Insert packing slips into a removable pouch
and place it on the outside of the stretch wrap for easy access.
Packing List
All vendors are required to tender two (2) detailed, legible packing lists with
each Purchase Order shipment at the carton level.
Packing list must contain the following information:
Shipper’s Name & Address
Consignee’s Name and Address
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CSI Part Number
CSI Purchase Order Number
Brand Name and Store Number
Units and cartons per part number
Total Cartons
Total Weight
Insert packing slips into a removable pouch and place it on the outside of the
lead carton.
The packing list pouch must be placed on the same side of the carton as the
carton label. Indicate “lead carton” on all six sides of the carton.
Packing lists pouches must be affixed to cartons in such a fashion as to
withstand the normal transportation movement.
If routing dictates that the order is to be shipped via parcel carrier or
overnight carrier, a packing slip is required on the outside of EACH separate
carton.
If you ship full trailer loads, the lead carton(s) should be the last carton(s)
placed on the truck for easy access at our dock.
A second copy must be included with the carrier’s paperwork to be hand
delivered to our receiving department or authorized consolidator.
TRANSPORTATION/SHIPPING INFORMATION
All shipments must be shipped to the destination indicated on the CSI
purchase order.
Shipments to Retail locations must be authorized and INSIDE DELIVERY
is required.
Special instructions must be marked on the bill of lading clearly stating the
requirement(s) e.g. Inside delivery, lift-gate if over 150 lbs.
Products must delivered to store location per the requested delivery dates
noted on the purchase order document , Job Order or on schedules issued
by the CSI Corporate Transportation Department.
If requested delivery date cannot be met, you must immediately inform your
Strategic Procurement contact
It is the responsibility of the vendor to ensure that common carriers or UPS
have enough time for the carrier to schedule an appointment 72 hours in
advance of expected delivery date and deliver to the designated destination
(DC or Consolidator) prior to that date.
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Receiving Appointments
All carriers making deliveries direct to the CSI DC’s or 3PL must call at least 72
hours in advance of your “planned” appointment date to request a receiving
appointment. Carriers will be required to provide the Receiving Department with:
Description/Job Name
Vendor’s Name/Carrier’s Name (if vendor makes appointment)
All Purchase Order #’s, part #’s, job #’s
Total number of units per PO#, part#, job#
Total number of cartons per PO#, part#, job#
Appointments must be made by calling the designated number for each
Distribution Center or Consolidator.
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DISTRIBUTION CENTER/CONSOLIDATOR LISTING
All Carriers must call for appointments at least 72 hours in advance of delivery
TC Millwork TC Millwork
9901 Blue Grass Road 3433 Marshall Lane
Philadelphia, PA 19114 Bensalem PA 19020
Ronnie Kelly Ronnie Kelly
215-245-4210 215-245-4210
Hours of Operation 8:00 AM to 3:30 PM
DDS
1040 40 th Street SE
Grand Rapids, MI. 49508
616-475-8381
Hours of Operation:
M-F 7:30AM – 12:30AM
Shipping 7:30AM - 5:30PM
Receiving 8:00AM – 3:00PM
MKM Distribution Services
5304 W. 74th Street
Indianapolis, IN 46268
Octavio Mote 317- 334-7900
Hours of Operation: 8:00 AM to 4:00 PM Monday thru Friday
White Marsh Distribution Center
10000 Franklin Square Drive
White Marsh, MD 21236
Main Number: 410-933-5260
Receiving Appointments: 410-933-5280
Receiving Admin. Manager 443-250-4633
Hours of Operation: 7:00 a.m. to 4:00 p.m.
Greencastle Distribution Center
1901 State Highway 240 East
Greencastle, IN 46135-0547
Main Number: 765-653-7501
Receiving Appointments: 765-653-7546/7548
Receiving Admin. Manager 765-653-7503/7573
Hours of Operation: 7:00 a.m. to 4:00 p.m. Monday thru Friday
CSI Corporate RG NFR
11/1/10
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CSI Corporate RG NFR
11/1/10
PROCUREMENT and ACCOUNTS PAYABLE
The requirements set forth here are to be abided by all Suppliers of Charming
Shoppes, Inc and its’ Divisions (Lane Bryant, Fashion Bug, Catherine’s, &
Lane Bryant Outlet)
Required
Suppliers must confirm in writing, all Purchase Orders issued by Charming
Shoppes, Inc. within 48 hours of receipt regarding the following:
1. Order quantity,
2. Price per item and total order value
3. Payment Terms
4. Delivery method – as per this routing guide
5. Shipping location
6. Delivery Date
Supplier confirmations must include the contact information of
the individual confirming the order
1. PO Confirmations should be emailed to the attention of the contact name
on purchase order. Email addresses are on page
2. Purchase Orders should ship complete. If a B/O is required, this
information must be provided on your confirmation.
3. Suppliers must contact the CSI Buyer in the event an unexpected delay of
the delivery date is evident.
4. All items must be labeled with the appropriate item description, UOM, and
CSI part number as assigned on the Purchase Order.
5. For Packing List instructions (please refer to page 18).
6. Invoices must be mailed directly to the Charming Shoppes Accounts
Payable Dept as per the address indicated on the PO.
7. Invoices must reference:
⇒ CSI PO number,
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⇒ Order quantity as per the PO or Back order quantity as agreed by CSI
Buyer
⇒ Confirmed, agreed or contract price per item
⇒ Charming Shoppes, Inc. part number as indicated on the PO (if
provided).
⇒ Complete item description that matches the PO items description.
⇒ Payment terms as agreed
⇒ Item numbers are indicated next to each Charming Shoppes part
number, entry of your invoice for payment will please reference this
item number for each item you invoice.
NOTE: Overages are NOT acceptable, unless agreed by the Buyer and the
Purchase Order is revised to accept the difference in advance of the delivery
or invoice issuance.
Failure to follow the guidelines stated here may result in the cancellation of
Purchase orders, a change in your approved Supplier Status, return of your
invoice to re-issue and/or delay of payment. Charge back of freight may apply.
RETURN MATERIAL AUTHORIZATION PROCEDURES
SCOPE
This procedure is designed to cover Non-Merchandise Returns. The Procedure
and Return Material Authorization (RMA) Form provided will serve as a guideline
to CSI and Store Associates. The following types of “Returns” are covered below:
CSI Corporate RG NFR
11/1/10
A. Return of inventory non-merchandise from Stores to ship back
to Vendor
B. Return of non-merchandise (Supplies) inventory from Stores to
ship back to DDS.
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RMA Form – Must be completed to begin the Return process for all scenarios
referenced on page 23. This form also provides Strategic Procurement Buyer
contact information and phone numbers.
CSI Corporate RG NFR
11/1/10
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A.
CSI Corporate RG NFR
11/1/10
RETURN OF NON-MERCHANDISE INVENTORY FROM STORES
SHIPPING BACK TO VENDOR
1. A return is initiated by the Store Manager, DM or Store Operations
Associate after a visual inspection and/or verification of the accuracy of the
order is conducted to confirm if the return is necessary.
2. Details of the return should be provided to Strategic Procurement by Store
Operations. Details should include where the item was shipped from, item
description, quantity, part number, PO number if available, date of receipt,
and reason for the return. (See RMA Form)
Note: If necessary, Strategic Procurement may request samples, should we
need to examine an item due to “Poor Quality or “Damaged is some way”.
Strategic Procurement will advise appropriate address for returns.
3. Strategic Procurement contacts the Vendor who will provide and Return
Material Authorization Number (RMA#). The RMA Form will be e-mailed
back to Store Ops with the RMA# and shipping instructions.
4. Store Operations must contact the Store(s) to provide the relevant RMA
and shipping instructions. If the vendor authorizes their shipping account to
be charged that is included.
5. Strategic Procurement creates an internal CMA/RMA# (Credit Memo) in
Lawson and alerts Accounts Payable.
(a) Vendor Credit will be issued when the item(s) required to be
returned arrive at the Supplier’s location
OR (Buyer to determine)
(b) Vendor Credit will be issued or credit will be deducted from the
original invoice in the case damaged goods are not necessary to
return to the Vendor.
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B.
RETURN OF NON-MERCHANDISE SUPPLIES FROM STORES TO SHIP
BACK TO DDS
1. A return is initiated by the Store Manager, DM or Store Operations Associate
after a visual inspection and/or verification of the accuracy of the order is
conducted to confirm if the return is necessary.
2. Details of the return should be provided to DDS Customer Service @ (866)
235-5310. DDS will require Store Number, Order Number, & Part Number.
3. DDS will provide a (RMA#) Return Material Authorization #. The RMA Form
will be mailed to the store manager with shipping instructions.
4. DDS will issue a credit to the store and send a replacement part.
CSI Corporate RG NFR
11/1/10
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CSI Corporate RG NFR
11/1/10
CSI TELEPHONE DIRECTORY
Corporate Telephone Fax EMAIL
Bensalem Main Number 215-245-9100
Domestic Transportation
Sherry Linson Sr. Mgr Domestic Transportation 215-638-6867 215-604-5626 sherry.linson@charming.com
Jessica Zimmerman Mgr. Domestic Transportation 215-633-4953 215-604-5773 jessica.zimmerman@charming.com
Michele McCorry Project Manager 215-633-4642 215-604-5650 michele.mccorry@charming.com
Robert Yerkes Asst Mgr Domestic Transportation 215-638-6987 215-604-5735 robert.yerkes@charming.com
Carol Seladones Asst Mgr Domestic Transportation 215-633-2441 215-604-5641 carol.seladones@charming.com
Strategic Procurement
Larry Shelton Sr. Manager 215-638-6966 215-604-5715 larry.shelton@charming.com
Jeanette Laszczynski Category Manager 215-638-6868 215-604-5173 jeanette.laszczynski@charming.com
Wendy Torchio Procurement Coordinator 215-638-6870 215-604-5712 wendy.torchio@charming.com
Barb Zumoff Purchasing Agent 215-638-6879 215-604-5709 barbara.zumoff@charming.com
Samantha Durning Purchasing Agent 215-638-6795 215-604-5714 samantha.durning@charming.com
Bill Smart VP of Strategic Procurement 215-638-6761 215-604-5753 Bill.Smart@charming.com
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