guide to eParcel - Australia Post

Helpful guide to eParcel
Logging on
1 Prepare
your
computer
If you are using Internet Explorer 8, go
to Tools and select Compatibility View
settings. Make sure “Display internet
sites in compatibility view” isn’t selected.
This will ensure that the screens are
displayed correctly.
2 Go
to the
login screen
Go to auspost.com.au/eparcel and click
the Login button on the right hand side of
your screen.
The screen shown on the right will appear.
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Helpful guide to eParcel
Logging on
3 Login
and start
using eParcel
Type in your username and password,
then click the login button to gain access.
Tip: Forgot your Password?
Please click on the forgotten password
link to receive a new password.
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Helpful guide to eParcel
Printer setup
1 Select
printers
and forms
Once logged in to eParcel, click on the
Administration tab and select Printer
Setup from the drop down menu.
a. The Printer Setup screen allows you
to set up local printers for printing
labels and custom forms. It is required
to set up a printer for each of the label
types shown. The screen will show
different printer options dependent
on the services.
b. Tick the Group by Label Type for
Print Job box.
Tip: Pop up blockers must be turned
off for this application. The control to
turn off the pop up blocker in Internet
Explorer can be found under “Tools”
and the “Pop up Blocker”.
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Helpful guide to eParcel
Printer setup
2 Select
trays
and stationary
In the Label Stationary drop down, select
Multi Pre-Printed. In the Printer and Tray
dropdown, select Large Capacity or Main.
3 Save
Click Save to keep these settings.
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Helpful guide to eParcel
Creating a consignment
1 Create
consignment
Once logged in to eParcel, click on the
Consignments tab and select Create
Consignments from the drop down menu.
Once on the Create consignment screen,
select the Australia Post parcels service you
need in the Charge code dropdown. Fill in
all the other required fields, including article
information at the bottom of the screen.
Tip: All fields marked with a red
asterisk are mandatory. Please
ensure you enter these details.
2 Select
delivery
options
Then if you would like the parcel delivered
even in the case that no one is present to
accept it, you can tick the Authority to
Leave option and select one of the
pre-defined messages from the dropdown.
You can select one of the Email
Notification options if you would like your
customers to receive email updates on the
status of their delivery. These include:
• Despatch email – your customer will
receive an email with the consignment
number and a link to the tracking site.
• Track Advice – your customer will
receive an email at the time of despatch
and at each scan.
• None – your customer will not receive
any email notification.
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Helpful guide to eParcel
Creating a consignment
3 Save
your
consignment
Don’t forget to click Save to save the
consignment. A pop-up box will confirm
that the consignment has been created.
Click OK.
Tip: To create another consignment,
click the New button located on the
bottom left hand side of the screen.
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Helpful guide to eParcel
Print and despatch
consignments
1 Select
and print
Once logged in to eParcel, click on
the Consignment tab and click View
Consignments - Not Despatched from
the drop down menu.
Choose which consignments you would
like to despatch by selecting the check
box on the left. Then click the Labels
button to print labels for the selected
consignments.
Tip: Please ensure that the labels have
printed correctly before you proceed
to the next step. Once despatched you
are not able to reprint the labels.
2 Confirm
and report
a. Once you have checked that the
labels have printed correctly, make
sure the consignments you would like to
despatch are still selected, if they are
click the Despatch button to despatch
them all. A pop-up box will confirm
that the consignments are going to be
despatched. Click OK.
b. Your Manifest Report will be displayed.
Click the Print button.
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Helpful guide to eParcel
Print and despatch
consignments
3 Lodge
parcels
and forms
Your Manifest Report will print three
pages. The first page is your copy to keep.
Please sign Page 2 and submit Page 2
and 3 when you lodge your parcels with
your driver or over the counter.
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Helpful guide to eParcel
Helpful contacts
As a valued eParcel customer, we have a range of support services to help make using eParcel as easy as possible.
National customer contact centre
Enquires (Account holders) – 13 11 18
Please contact our National customer contact
centre account holder line for all enquiries including:
• Lost or damaged items
• New or additional pricing
• Contract queries including contract expiration,
new or additional pricing, additional services
(eg Express Post, Returns)
• Credit for a consignment you did not lodge
• Charging issues
• Change or arrange your pickup times.
Lodgement point
Please contact your lodgement point for the following:
• Ordering more labels
(you can find the product SKU on the label)
• Manifest changes and cancellations
• Damaged parcels. If your customer receives a
damaged parcel, your customer will need to take
their parcel into an Australia Post retail outlet.
Credit manager
Please contact your credit manager for the following:
• To change or add a lodgement
• Late payment fees.
You can find the contact details of your credit
manager on your invoice.
Track a parcel
auspost.com.au/track
eParcel technical support
National IT Service Desk - 1800 287 457
(Mon-Fri, 9am-5pm)
Please contact the National IT service desk for
all enquiries, including:
• General support
• To raise an urgent issue – password reset, issues
with manifest, consignment creation
• For access or issues with the event management
system (track parcels).
State eParcel team
To log requests for further technical assistance on
the following, please call your State eParcel team:
• Cannot access system or system issues
• Password reset after the click link to reset
password has not worked
• Issues with importing into eParcel system
• Label not printing.
Please contact your relevant state:
NSW 02 8755 9336
QLD 07 3405 1693
WA/SA 08 6217 2913
VIC/TAS 03 9106 7232
February 2012

Helpful guide to eParcel
eParcel FAQs
User setup and logging on
I cannot access eParcel, what should I do?
Please contact our National IT Service Desk on 1800 287 457 (Mon-Fri, 9am-5pm).
How do I know what location to log in to?
If your organisation has more than one location and it’s not obvious to you which one you should log in to,
please check with your system administrator.
Am I a system administrator?
If you’re unsure whether you’re an administrator or not, the quickest way is to log on, and click the administration
tab. If you can see the options to add user and modify user you are an administrator for your organisation.
How do I reset my password in eParcel?
If you are locked out, or have forgotten your password, you will need to reset it from the eParcel logon screen.
Under the username and password fields, there is a link, forgotten your password? Click here. A field will pop up
that requires you to enter your email address. If this matches the email address allocated in the eParcel system,
it will generate a new password and send it to you via email.
Printing
My label won’t print, what should I do?
Go back into the printer setup in the administration tab and confirm that your printer setup has saved.
Then check that you have selected your tray, printer and label stationary correctly.
Also, please ensure you have ticked the select column for all consignments you want printed on the
consignments not despatched tab.
Try printing as a PDF by selecting the PDF check box.
How do I change my printer settings in eParcel?
Go to administration tab and click on printer setup. Make sure your new printer is attached and turned on, you
should see it in the drop down and select it.
How do I order more labels?
Contact your lodgement point, they will be able to arrange them for you.
Can I print on a thermal printer?
Yes. Go to the administration tab then down to printer setup and tick the thermal printer box.
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Helpful guide to eParcel
eParcel FAQs
Consignments and lodgement
How many articles can I have in a consignment?
There is a maximum of 20 articles permitted for domestic consignments and one article for international consignments.
Is it possible to split a consignment?
Yes. You can select articles into a consignment, and click the split cons button. All the articles you selected are then
moved in to a new consignment. You’ll be able to view this from the view consignments – not despatched screen.
How do I lodge my parcel at a different Australia Post retail outlet?
Contact your credit manager, you can find the contact details of your credit manager on your invoice.
I have despatched my manifest but how do I add another consignment or reprint a label?
Once a manifest has been despatched, you will not be able to re-open it, but it is fine to have more than one per
day. Simply create another manifest for this consignment and lodge as normal.
My consignments won’t despatch, what should I do?
Have you created a manifest for them and saved it? If you have saved your consignments and it still won’t
despatch, contact the eParcel consultant in your state for assistance.
Ensure there is a tick in both columns, label printed and next manifest ind and that you have selected all
consignments you might have edited.
I can’t see my consignments in view consignments not despatched, what should I do?
Please check you have clicked save after completing each consignment in the create consignment tab.
They should appear ready for you to select on the view consignments not despatched tab. If not, then try
clicking the clear filter button at the top of the page to ensure all consignments are visible.
How do I cancel a consignment off my manifest?
Unfortunately you cannot do this from the eParcel system. However, you can contact your lodgement point to
cancel a consignment.
I want to use a different service but I can’t click the option, what should I do?
You may not have pricing for that service, please contact your account manager or the national customer contact
centre on 13 11 18.
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Helpful guide to eParcel
eParcel FAQs
Tracking
Can I add any free text to the despatch email?
No. Despatch emails are automatically generated and can’t be altered.
Can I send my own despatch emails with tracking advice?
Yes. You can reproduce a tracking URL to send direct to your customers. The format for this is:
http://auspost.com.au/trac.html?id=[consignment_id]&email=[email]
If you don’t wish to include the user email addresses with this link (to prevent the user from being automatically
opted in to receive tracking emails) use the following URL:
http://auspost.com.au/trac.html?id=[consignment_id]
Can my customers receive track advice notifications to more than one email address?
Yes. When your customer clicks the link from the despatch email, they will be able to add up to two additional
email addresses. A verification email will be sent. Once the verification has been done, track advice notifications
will be sent to these new addresses.
Can the despatch email include expected delivery date?
Unfortunately, this is not possible at the moment.
How do I unsubscribe?
There is an unsubscribe link you can click in the original track advice and delivery emails sent from eParcel.
If for any reason this unsubscribe process doesn’t work, please call 13 11 18.
How do I, and my customer, track their parcel?
Firstly, make sure you have access to our tracking system. If you do not already, please contact your account
manager, who will organise a log in and have a simple user guide sent to you.
There are two options for providing your customer with access to tracking when on the consignments tab,
creating a label page.
• You can either, tick the track advice option available and include the customers’ email address in the email
field so that they receive a track advice for all 5 track events up to delivery of the item.
• Or you can select despatch email, which confirms despatch of the goods and provides the customer with a link
and tracking number for them to follow up themselves on the tracking system.
Log on to the Australia Post web site track an item www.auspost.com.au/track/
Billing
I have been charged the incorrect price, who do I contact?
Please contact your account manager or the national customer contact centre on 13 11 18.
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