guide to eParcel - Australia Post

Helpful guide to eParcel
eParcel FAQs
Tracking
Can I add any free text to the despatch email?
No. Despatch emails are automatically generated and can’t be altered.
Can I send my own despatch emails with tracking advice?
Yes. You can reproduce a tracking URL to send direct to your customers. The format for this is:
http://auspost.com.au/trac.html?id=[consignment_id]&email=[email]
If you don’t wish to include the user email addresses with this link (to prevent the user from being automatically
opted in to receive tracking emails) use the following URL:
http://auspost.com.au/trac.html?id=[consignment_id]
Can my customers receive track advice notifications to more than one email address?
Yes. When your customer clicks the link from the despatch email, they will be able to add up to two additional
email addresses. A verification email will be sent. Once the verification has been done, track advice notifications
will be sent to these new addresses.
Can the despatch email include expected delivery date?
Unfortunately, this is not possible at the moment.
How do I unsubscribe?
There is an unsubscribe link you can click in the original track advice and delivery emails sent from eParcel.
If for any reason this unsubscribe process doesn’t work, please call 13 11 18.
How do I, and my customer, track their parcel?
Firstly, make sure you have access to our tracking system. If you do not already, please contact your account
manager, who will organise a log in and have a simple user guide sent to you.
There are two options for providing your customer with access to tracking when on the consignments tab,
creating a label page.
• You can either, tick the track advice option available and include the customers’ email address in the email
field so that they receive a track advice for all 5 track events up to delivery of the item.
• Or you can select despatch email, which confirms despatch of the goods and provides the customer with a link
and tracking number for them to follow up themselves on the tracking system.
Log on to the Australia Post web site track an item www.auspost.com.au/track/
Billing
I have been charged the incorrect price, who do I contact?
Please contact your account manager or the national customer contact centre on 13 11 18.
Page 3 February 2012