guide to eParcel - Australia Post

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Helpful guide to eParcel eParcel FAQs User setup and logging on I cannot access eParcel, what should I do? Please contact our National IT Service Desk on 1800 287 457 (Mon-Fri, 9am-5pm). How do I know what location to log in to? If your organisation has more than one location and it’s not obvious to you which one you should log in to, please check with your system administrator. Am I a system administrator? If you’re unsure whether you’re an administrator or not, the quickest way is to log on, and click the administration tab. If you can see the options to add user and modify user you are an administrator for your organisation. How do I reset my password in eParcel? If you are locked out, or have forgotten your password, you will need to reset it from the eParcel logon screen. Under the username and password fields, there is a link, forgotten your password? Click here. A field will pop up that requires you to enter your email address. If this matches the email address allocated in the eParcel system, it will generate a new password and send it to you via email. Printing My label won’t print, what should I do? Go back into the printer setup in the administration tab and confirm that your printer setup has saved. Then check that you have selected your tray, printer and label stationary correctly. Also, please ensure you have ticked the select column for all consignments you want printed on the consignments not despatched tab. Try printing as a PDF by selecting the PDF check box. How do I change my printer settings in eParcel? Go to administration tab and click on printer setup. Make sure your new printer is attached and turned on, you should see it in the drop down and select it. How do I order more labels? Contact your lodgement point, they will be able to arrange them for you. Can I print on a thermal printer? Yes. Go to the administration tab then down to printer setup and tick the thermal printer box. Page 1 February 2012
Helpful guide to eParcel eParcel FAQs Consignments and lodgement How many articles can I have in a consignment? There is a maximum of 20 articles permitted for domestic consignments and one article for international consignments. Is it possible to split a consignment? Yes. You can select articles into a consignment, and click the split cons button. All the articles you selected are then moved in to a new consignment. You’ll be able to view this from the view consignments – not despatched screen. How do I lodge my parcel at a different Australia Post retail outlet? Contact your credit manager, you can find the contact details of your credit manager on your invoice. I have despatched my manifest but how do I add another consignment or reprint a label? Once a manifest has been despatched, you will not be able to re-open it, but it is fine to have more than one per day. Simply create another manifest for this consignment and lodge as normal. My consignments won’t despatch, what should I do? Have you created a manifest for them and saved it? If you have saved your consignments and it still won’t despatch, contact the eParcel consultant in your state for assistance. Ensure there is a tick in both columns, label printed and next manifest ind and that you have selected all consignments you might have edited. I can’t see my consignments in view consignments not despatched, what should I do? Please check you have clicked save after completing each consignment in the create consignment tab. They should appear ready for you to select on the view consignments not despatched tab. If not, then try clicking the clear filter button at the top of the page to ensure all consignments are visible. How do I cancel a consignment off my manifest? Unfortunately you cannot do this from the eParcel system. However, you can contact your lodgement point to cancel a consignment. I want to use a different service but I can’t click the option, what should I do? You may not have pricing for that service, please contact your account manager or the national customer contact centre on 13 11 18. Page 2 February 2012
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