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[PDF] Parallels Server 5 Bare Metal

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Troubleshooting<br />

In this window, you should enter your name, e-mail, and the name of your company into the<br />

corresponding fields. Make sure that you type a valid e-mail address. Otherwise, the <strong>Parallels</strong><br />

support team will not be able to contact you. In the Subject field, specify what problem you<br />

encountered. You can also provide additional information in the Problem description field which,<br />

in your opinion, can help solve the problem.<br />

Clicking Next in the Your contact information and issue description window starts collecting<br />

<strong>Parallels</strong> <strong>Server</strong> <strong>Bare</strong> <strong>Metal</strong> logs and the information on your system and network settings into a<br />

special file. You can view the progress in the Gathering Information window. This file will be sent<br />

to the <strong>Parallels</strong> support team upon the completion of the wizard. The file does not contain any<br />

private information!<br />

After the utility has gathered all the necessary information on your server, the Submit report<br />

window is displayed:<br />

256

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