MEMBERSHIP GUIDE

MEMBERSHIP GUIDE

Contents
Welcome to The Marco Polo Club ............................................................................................................................................. 1
Club miles and Club sectors ...................................................................................................................................................... 2
Your Marco Polo Club benefits .................................................................................................................................................. 3
Lounges ....................................................................................................................................................................................... 4
The Marco Polo Club partners ................................................................................................................................................... 6
Hotel benefits .............................................................................................................................................................................. 7
Car Rental benefits ..................................................................................................................................................................... 8
Lifestyle benefits ........................................................................................................................................................................ 9
Your link to oneworld .................................................................................................................................................................. 10
Travel reward programme .........................................................................................................................................................12
The Marco Polo Club communications .................................................................................................................................... 13
Managing your account online ................................................................................................................................................. 14
The Marco Polo Club Service Centre ........................................................................................................................................ 15
Terms and conditions .................................................................................................................................................................16
Effective from 1 June 2011

Welcome to The Marco Polo Club
The Marco Polo Club is an exclusive programme that
recognises you as one of Cathay Pacific and Dragonair’s
most important customers. This guide explains the benefits
you can enjoy as a member.
The Marco Polo Club tiers
The Marco Polo Club has four tiers — Green, Silver,
Gold and Diamond. Green tier is the entry level for
The Marco Polo Club. Club miles and Club sectors are
accrued when you travel with Cathay Pacific, Dragonair or
any oneworld ® alliance airline in an eligible fare class. The
chart below indicates the Club miles or Club sectors required
to renew or upgrade your tier within a membership year.
Membership tiers Club miles Club sectors
Diamond 120,000 80
Gold 60,000 40
Silver 30,000 20
Green – 4 (renewal only)
Membership period
A membership year lasts 12 months from the date you
enrolled, renewed, upgraded or downgraded into your
current tier. Upon renewal, upgrade or downgrade, your
Club miles and Club sectors will automatically be reset to
zero and a new membership year will begin.
Upgrading to a higher tier
Upgrades occur as soon as you accrue enough miles
within a membership year to enter the next tier threshold.
As multiple tier upgrades are not allowed, you can only
progress one tier at a time.
1

Club miles and Club sectors
Flying in eligible fare classes with Cathay Pacific, Dragonair
or any of the oneworld ® alliance airlines earns you Club miles
and Club sectors. The higher the fare class, the more
Club miles and Club sectors you will be awarded.
The difference between Club miles and Club sectors
Club miles and Club sectors are the fairest way to calculate
your eligibility for top-tier status in The Marco Polo Club.
They are automatically tracked for every qualifying flight.
Either Club miles or Club sectors count towards renewal or
upgrade, but not a combination of the two.
When you fly in eligible fare
classes with Cathay Pacific
or Dragonair
You can earn
Club miles and Club sectors
(% of actual miles/sectors flown)
First Class F, A 150%
Business Class J, C, D, I 125%
Economy Class
Y, B, H, K, M, L, V
100%
Note: Terms and conditions apply. Please refer to the table on page 10, and on
www.cathaypacific.com and www.dragonair.com
For example, if you often fly long-haul, you are more likely
to qualify through Club miles. If you undertake frequent
short trips, then Club sectors are the best way for you to
qualify for top-tier status.
Earning Club miles and Club sectors
To earn Club miles and Club sectors, simply quote your
membership number when booking your flight and
present your membership card at check-in. Club miles and
Club sectors are awarded to members only, and are credited
based on the class that the member has flown. However,
Club miles and Club sectors awarded are not affected by
complimentary upgrades or involuntary downgrades.
2

Your Marco Polo Club benefits
The Marco Polo Club offers a range of benefits designed to enhance your travel experience when you fly with Cathay Pacific or
Dragonair. The more you fly, the faster your tier will advance and the more benefits you will enjoy.
Benefits Green
Additional benefits (applicable to all tiers)
Personalised baggage name tags
Priority boarding
Dedicated Club Service Desk at Hong Kong International Airport
Silver
Gold
Diamond
Reservation
Flight reservations via dedicated 24-hour
Club Service Line
3 3 3 3
Advance Seat Reservation1 & 2 – 3 3 3
Priority waitlisting1 & 3 – 3 3 (high) 3 (top)
Guaranteed Economy Class seat 4 & 5 – – 3 (72 hours prior to departure) 3 (24 hours prior to departure)
4 & 6
Guaranteed Business Class seat
(on Cathay Pacific flights only)
– – – 3 (24 hours prior to departure)
Extra-legroom Seats 7 – 3 3 3
Extra-legroom Seats redemption 7 Check-in
3 3 3 3
First Class counters1 – – – 3
Business Class counters1 – 3 3 3
Designated Club counters1 Baggage privileges
3 3 3 3
Additional checked baggage allowance – 10 kg 8 15 kg 8 or 1 pc 9 20 kg 8 or 1 pc 9
Extra baggage redemption 3 3 3 3
Priority baggage handling – 3 3 3 (first priority)
Special cabin baggage allowance 10 Lounge access
– 10 kg 10 kg 15 kg
Cathay Pacific First Class lounges – – – 312 Cathay Pacific Business Class lounges – 311 312 313 Dragonair lounges – 311 312 313 Arrivals lounges14 – – 3 3
Guests15 – – 1 216 Lounge access redemption17 3 3 3 3
Dedicated Club Service Centre (24-hour worldwide toll-free
service line)
The Club digital magazine
Exclusive promotions and offers
Note: The Marco Polo Club benefits are applicable only to flights marketed and operated by Cathay Pacific /Dragonair, and do not apply to joint-operating or codeshare flights operated by third-party carriers.
1. Member’s spouse can also enjoy this benefit when travelling with the member.
2. Subject to availability at the time of reservation and applicable to paid tickets only. Please note
that group fares and unaccompanied minors (children aged 12 years or below who travel alone)
are not eligible for Advance Seat Reservation. Exit seats are limited and subject to other rules and
restrictions. Members must check in at least one hour before departure, or seats will be released.
Some other restrictions may apply.
3. Only applicable to paid tickets; not applicable to prize, donation or redemption tickets.
4. Not applicable to group fares; ID/AD discount; barter/trade agreement tickets; prize, donation or
redemption tickets. All guaranteed seats must be ticketed and are limited to one seat per member
per flight.
5. Only applicable to Cathay Pacific and Dragonair paid tickets in fare classes Y, B, H, K, M, L and V.
6. Only applicable to Cathay Pacific paid tickets in fare classes C and J.
7. Free of charge for Silver and above members (excluding members’ spouses or companions).
These seats are also available at 20,000 Asia Miles or USD100 per sector for long-haul flights,
and 5,000 Asia Miles or USD25 per sector for short-haul flights. Please refer to full details and
safety criteria on Extra-legroom Seats at www.cathaypacific.com or www.dragonair.com
8. Applicable on all flights marketed and operated by Cathay Pacific (including Cathay Pacific/
Dragonair connections) but excludes journeys with any flight sector to, from or via the Americas.
9. Applicable on flights marketed and operated by Cathay Pacific (including Cathay Pacific/
Dragonair connections) for journeys which include any flight sector to, from or via the Americas.
The maximum weight is 32kg per bag for First and Business Class, and 23kg per bag for
Economy Class. Total dimensions of each piece must not exceed 158cm.
10. If the cabin baggage allowance in the member’s travel class is higher, this will supersede the
special cabin baggage allowance.
11. Available only to members departing on flights operated by Cathay Pacific and/or Dragonair.
12. Available only to members departing on Cathay Pacific, Dragonair or oneworld carriers flights.
13. Available to members departing on any airline and limited to lounges operated by Cathay Pacific
and/or Dragonair.
14. Available to members arriving in Hong Kong, London (CX251 or CX255 only) or Frankfurt on
flights marketed and operated by Cathay Pacific or Dragonair. Admission is for the day of arrival
and guests are not allowed.
15. Guests can be travelling on any airline, as long as they are accompanied by a member and access
the lounge in accordance with the member's entitlement. Access to our arrivals lounge is for
members only. Guests are not allowed.
16. If the member is travelling on non-Cathay Pacific/non-Dragonair flights, guest access is restricted
to Cathay Pacific Business Class lounges and Dragonair lounges.
17. Access to Cathay Pacific Business Class lounges or Dragonair lounges is available for redemption
at 7,000 Asia Miles per person. Access to Cathay Pacific First Class lounges is only available for
Diamond members for redemption at 10,000 Asia Miles per person.
3

Lounges
Step into our lounges anywhere in the world and you will
be treated to world-class facilities, refreshments and service
that comes straight from the heart. So before you board
your next flight, leave yourself some time to relax.
The Wing (Hong Kong)
The Wing houses a First Class and a Business Class lounge
and is located near departure gates 1 to 4 of the Hong Kong
International Airport. It is open seven days a week from
5:45am until the last flight of the day departs.
The First Class lounge is located on Level 7 of The Wing
and is only open to First Class passengers and Diamond
members travelling on Cathay Pacific or Dragonair and
their guests. Enjoy a premium buffet selection for breakfast,
lunch or dinner at The Haven restaurant, freshen up with a
shower or a bath in The Cabanas, or relax in total privacy
in The Library.
Measuring 3,500 square metres, the Business Class lounge
is located on Levels 6 and 7 of The Wing and is open to
Diamond members travelling on any carrier, as well as
Gold and Silver members travelling on either Cathay Pacific
or Dragonair. Relax at The Long Bar, the world’s longest
airport bar; enjoy a pre-flight aperitif at The Short Bar, or
taste freshly prepared noodles at The Noodle Bar.
The Pier (Hong Kong)
The Pier is located on Level 5 near Gate 62 and is open
seven days a week from 6:00am to 11:30pm. Covering an
area of 3,900 square metres and home to both First and
Business Class lounges, The Pier is another peaceful space
where you can spend time before take-off.
Relax and enjoy our hospitality at The Haven, The Long Bar,
The Short Bar and The Noodle Bar. Take a hot shower or
use one of our six Day-Break Rooms designed exclusively
for First Class passengers. They offer a private and relaxing
environment with a pre-programmed selection of audio and
video entertainment.
The Cabin (Hong Kong)
Measuring 1,339 square metres with a capacity of 200 seats,
The Cabin is a First and Business Class lounge conveniently
located by Gate 23. The Cabin is open from 5:30am until the
last flight of the day departs.
Relax in our innovative and unique Cathay Solus Chairs,
and make use of IT workstations with high-speed Wi-Fi
Internet, a video-conference suite and iPads in the lounge.
You can also enjoy made-to-order hot sandwiches, fresh
antipasti and salads at The Deli or juice, smoothies and hot
herbal tea from The Health Bar.
4

Lounges
G16 Lounge (Hong Kong)
The G16 Lounge is located on the Northern Concourse on
Level 7 near Gate 16, after the Immigration and Security
areas. The G16 Lounge is open every day from 5:00am to
midnight.
The lounge features open and comfortable seating, a selfservice
refreshment counter, a Cantonese-style noodle bar,
wireless Internet access, computer workstations, baggage
storage and more.
The Arrival (Hong Kong)
The Arrival is located past the arrivals hall, below the
Airport Express station. The Arrival is open every day from
5:00am to midnight.
Our elegant facility has a self-service counter offering Asian
and Western delicacies. And you can take advantage of our
shower suites to freshen up before you head into the city.
The Arrival welcomes First Class passengers, Gold and
Diamond members, as well as oneworld Emerald members
flying Cathay Pacific or Dragonair to Hong Kong as their final
destination, or with transitions of more than four hours.
Note: Members are not permitted to bring guests into this lounge.
Dragonair and Cathay Pacific Lounge (Beijing and Shanghai)
Combining the aesthetic and brand essence of Dragonair
and Cathay Pacific, our lounges in Beijing and Shanghai
are sure to please you. The next time you fly from Beijing
Capital International Airport, head for the magnificent
Terminal 3 building to enjoy our hospitality. And while at
Shanghai Pudong International Airport, you’re invited to
visit us in Terminal 2.
Available to First and Business Class passengers flying
Cathay Pacific or Dragonair, as well as Silver and above
members of The Marco Polo Club, both lounges comfortably
seat over 170 people. The lounges have two dining venues –
The Long Servery and The Short Servery – offering delicious
Western and Chinese dishes, and feature spacious lounge
areas with large-screen televisions and a wide selection of
international newspapers and magazines. Wireless Internet
connections are available, as are personal workstations that
provide you with space and privacy.
5

The Marco Polo Club partners
The flight may be over, but your Marco Polo Club benefits
continue beyond the airport. Make the most of the
privileges available from our partners, including some of
the world’s finest hotels, leading car rental companies and
top lifestyle brands.
Benefits from The Marco Polo Club partners
On pages 7 to 9 you will find a list of member benefits
offered by our partners. These benefits are subject to
availability and may vary according to the specific partner
property (or location) and your membership tier. Please
check with the individual partner directly for the most
up-to-date information.
Hotels
Car Rentals
Dining
Travel & Leisure
Spa
Luxury Brands
Retail
Professional Services
To make the most of these benefits, remember to identify
yourself as a member of The Marco Polo Club when
you make your reservation, quote the offer code where
applicable and present your membership card when you
check in to a hotel, arrange to hire a car or make a purchase.
6

Hotel benefits
Make your stay more pleasant with a range of exclusive benefits from some of the finest hotels in the world.
Hotels
Fairmont Hotels & Resorts*
Hilton Worldwide*
Hyatt Hotels & Resorts*
Langham Hospitality Group
Mandarin Oriental Hotel Group
Marriott ® International*
Shangri-La Hotels and Resorts
Swire Hotels*
Swissôtel Hotels & Resorts*
The Peninsula Hotels*
Airport transfer - up to
15% discount
Best available room rate
Complimentary
additional newspaper
Complimentary breakfast
Complimentary fruit plate
Green Silver Gold Diamond
Complimentary Internet
access
Complimentary newspaper
Complimentary use of
health facilities
Early check-in/late check-out
Elite check-in area
Personalised room
preferences
Personalised welcome
amenity
Priority waitlist
Reduced carbon footprint
Room upgrade
* Available at selected properties.
For full benefits details and terms and conditions, please refer to The Marco Polo Club section of www.cathaypacific.com or www.dragonair.com
–
Special discounted
corporate room rates
10% dining discount at
selected restaurants
7

Car Rental benefits
Travel at your own pace and enjoy special benefits from leading car rental companies.
Avis
Upgrade
Discount on standard rates / super value rates
Bonus Asia Miles on non-contract rates
Airport Transfer and Chauffeur Drive in China
Chauffeur-driven car upgrade, free baby seats, GPS, or free
delivery and collection from the airport for self-drive rentals
in Hong Kong
Hertz
Upgrade
Discount on Hertz Prestige and Fun Collections
Discount on Standard Rates in Asia
Discount on
• Affordable Rates worldwide
• Airport Transfer and VIP Express in China
• Chauffeur-drive in Hong Kong and China
Free baby seat, GPS or 3 hours overtime charge
waived on self-drive in Hong Kong
For full benefits details and terms and conditions, please refer to The Marco Polo Club section of www.cathaypacific.com or www.dragonair.com
Green Silver Gold Diamond
– – One car class Two car classes
15% / 10% 25% / 10% 25% / 10% 25% / 10%
– 200 300 500
10% 10% 10% 10%
✓ ✓ ✓ ✓
One car class One car class Two car classes Two car classes
– – – 10%
20% 20% 20% 20%
10% 10% 10% 10%
✓ ✓ ✓ ✓
8

Lifestyle benefits
Indulge in an array of exclusive benefits from some of the world’s top lifestyle brands.
Dining
BLT Steak1 Cuisine Cuisine at The Mira2 Ming Court, Langham Place2 T’ang Court, The Langham2 Tokoro, Langham Place1 WHISK 1
Travel & Leisure
Cathay Holidays Limited
Cathay Pacific’s “The Wing” hospitality box at
Happy Valley and Shatin Racecourse
Spa
CHI, The Spa at Shangri-La
Luxury Brands
Bulgari
Salvatore Ferragamo
Retail
Cathay Pacific Inflight Sales Programme – Discover the Shop
Dragonair Inflight Sales – emporium
Ponti Wine Cellars
Professional Services
Regus
Travelex
Available for reservations
Birthday gift/offer
Bonus Asia Miles
Cash back on currency exchanges
over HKD5,000
Complimentary dessert
Complimentary engraving on rings
1 Recommended in 2011 Michelin Guide 2 Two Michelin stars
Complimentary one-way limousine
Complimentary welcome drink
Complimentary wine, sake or
champagne with dinner
Complimentary 15-minute “Welcome
Touch” head and scalp massage with
all appointments of one hour or longer
Green Silver Gold Diamond
– –
– –
– –
For full benefits details and terms and conditions, please refer to The Marco Polo Club section of www.cathaypacific.com or www.dragonair.com
–
–
–
–
Free local delivery in Hong Kong
Invitation to new collection previews
Invitation to selected private shopping
events
One to two months extra free services
with a 12-month agreement
Private scarf accessorising session
Special gift with the purchase of
Tramezza Men Shoes or RED CARPET
Made-to-order shoes
Special Discounts
Two complimentary one day office
vouchers for use in APAC Regus centres
9

Your link to oneworld
Travelling around the world is easier than ever with the
oneworld alliance, featuring Cathay Pacific and 11 of the
world’s leading airlines – American Airlines ® , British Airways,
Finnair, Iberia, Japan Airlines, LAN, Malév Hungarian Airlines,
Mexicana Airlines, Qantas Airways, Royal Jordanian Airlines,
S7 Airlines – and Dragonair as an affiliate oneworld member.
The relationship between The Marco Polo Club and oneworld
As a member of The Marco Polo Club, whenever you travel
with any oneworld alliance airline on a qualifying flight,
you earn Club miles and Club sectors that contribute to
your tier status. Eligible Economy Class tickets enable you
to earn 50% or 100% of the actual miles flown and 0.5 or 1
Club sector for every sector flown. Eligibility is based on
the fare class booked, as shown on your air ticket. Please
refer to the table on the right showing the eligible economy
fare classes for Club miles and Club sectors with oneworld
alliance airlines.
The oneworld network offers over 750 destinations, making
it easier for you to reach and maintain The Marco Polo Club
tier that you deserve.
Remember to quote your Marco Polo Club membership
number when making a reservation with any oneworld
alliance airline. Your flight will be added to your total
Club miles or Club sectors.
Eligible economy fare classes for Club miles and
Club sectors with oneworld alliance airlines:
Airline
100% Club miles
and Club sectors
accrual
50% Club miles
and Club sectors
accrual
Cathay Pacific Airways /
Dragonair æ Y/B/H/K/M/L/V Not applicable
American Airlines ®
Y/B/C + /G/H/K/L/M/N/
Q*/R + /S/V/W/X +
British Airways Y/B/H/T # /W # /E # K/L/M
Not applicable
Finnair Y/B/H/K/M/P/T Not applicable
Iberia Y
Japan Airlines (International)
Japan Airlines (Domestic)
LAN
Y ∆ /W
Y∆ /J∆ Y/B/H/K∞ /Mφ /Lφ /Vφ /
Sφ@ /NU@ /QU@ /OU@ /
W^/P^
B/G/H/K/L/M/N/O/
Q/V/S/P
B/H/K/M/L/V/Q/S/E
Y/J
Not applicable
Malév Hungarian Airlines Y/B/H/K/M/W P/L/G/V/S/Z/N/Q/O/T
Mexicana Y/B/H/K/M/L/V/S N/Q/O
Qantas Airways Y/Wß /Rß / Tß B/H/K/L/M/V
Royal Jordanian Airlines Y/B H/K/M/V/S
S7 Airlines Y/B/H Not applicable
NB: Travel on industry/agency discount, prize, donation, redemption, group and other special
discount tickets do not qualify for mileage/sector accrual. Eligible fare classes are correct
as of 1 June 2011, but subject to change.
æ Mileage/sector accrual is not applicable to Dragonair codeshare flights operated by
Malaysia Airlines and Royal Brunei Airlines.
+ Fare classes C, R and X on American Airlines ® are upgrades to Business Class but accrue as
Economy Class mileage/sector.
* Fare class Q on American Airlines ® is not eligible for mileage/sector accrual on Europe
point-of-sale fares.
# Fare classes T, W and E on British Airways earn 110% mileage/sector accrual.
∆ Fare classes listed for discounted fares on Japan Airlines will earn 50% mileage/sector accrual.
∞ Fare class K on LAN is not eligible for mileage/sector accrual on flights that operate wholly
within Argentina.
φ Fare classes M, L, V and S on LAN are not eligible for mileage/sector accrual on flights that
operate wholly within Argentina and Peru.
U Fare classes N, Q and O on LAN are not eligible for mileage/sector accrual on flights that
operate wholly within Argentina, Chile and Peru.
@ Fare classes S, N, Q and O on LAN are not eligible for mileage/sector accrual on domestic
flights that operate wholly within Ecuador.
^ Fare class W and P on LAN earn 125% mileage/sector accrual.
ß Fare classes W, R and T on Qantas Airways earn 110% mileage/sector accrual.
10

Your link to oneworld
oneworld benefits
Diamond, Gold or Silver members of The Marco Polo Club are entitled to priority service with all oneworld alliance airlines. You will
find a coloured symbol on your Marco Polo Club membership card indicating your oneworld status – Emerald, Sapphire or Ruby.
Club membership status Silver Gold Diamond
Corresponding oneworld status Ruby Sapphire Emerald
Coloured symbol
Benefits
First Class lounge access – – 3
Business Class lounge access – 3 3
Guest access ∆ – 1 1
Priority check-in
3
Business Class counters
For more details about the oneworld alliance, please visit www.oneworld.com
∆ Gold or above members are welcome to bring one guest when using oneworld alliance airlines’ lounge facilities. The guest must also be departing on a oneworld alliance airline marketed and operated flight.
Note: Other conditions apply to the use and availability of oneworld benefits. Please check with The Club Service Centre for details.
3
Business Class counters
3
First Class counters
(where available)
Priority boarding – 3 3
Preferred seating 3 3 3
Priority standby and waitlisting 3 3 3
11

Travel reward programme
Asia Miles
As a member of The Marco Polo Club, you are also enrolled
in Asia Miles, Asia’s leading and far-reaching travel reward
programme. Fly with any of the Asia Miles airline partners
to over 1,000 destinations worldwide, or use the services
of non-airline partners on the ground, and you can earn
Asia Miles to redeem for flights, upgrades, companion
tickets and other exciting lifestyle awards.
Your Asia Miles can be redeemed for flights on Cathay Pacific,
Dragonair or any Asia Miles airline partner, including
oneworld alliance airlines. What’s more, there are special
oneworld awards to help you make the most of your miles
when you combine flights on three or more oneworld
alliance airlines on any given trip. To learn more about
Asia Miles, please visit www.asiamiles.com
12

The Marco Polo Club communications
We pride ourselves on only sending you relevant
information. From time to time, we will send you news
about exclusive offers and new developments related
to your membership. We will also send your monthly
“Account Summary” by email, which includes the balances
of your Marco Polo Club and Asia Miles accounts.
The Club digital magazine
The Club digital magazine is published quarterly, giving
you access to a range of insightful content including travel
articles, destination features, hotel information, news and
events from Hong Kong and around the globe – plus all
the latest news and offers from The Marco Polo Club,
Cathay Pacific, Dragonair and our partners.
Special offers
You can be notified of special offers from The Marco Polo Club
and Asia Miles. To subscribe, log on to your Marco Polo Club
account at www.cathaypacific.com and www.dragonair.com
13

Managing your account online
It’s easy to access and manage your Marco Polo Club
account online by logging on to www.cathaypacific.com
or www.dragonair.com
The Marco Polo Club services available online:
• Check your Club miles and Club sectors balance,
Asia Miles account balance and validity
• View your monthly statements and latest transactions
• Manage your Asia Miles − claim missing mileage, renew,
transfer or donate, offset your carbon emissions and more
• Update your profile, such as PIN, redemption group and
more
• Redeem flight and lifestyle awards and bid on iAuction
items
• Use the Mileage Calculators to see how many miles you
can earn, or the number of miles required to redeem
awards
• Check out the latest news and promotions
Did you know...
You can claim your missing mileage on Cathay Pacific,
Dragonair, British Airways and Qantas by completing our
online Missing Mileage Request Form.
For other airline partners, please download and mail
the completed Missing Mileage Request Form with your
original boarding pass and eTicket itinerary receipts
to The Club Service Centre.
Missing mileage claims must be submitted within six
months of the travel date. Miles and sectors flown prior
to enrolment do not count towards your Marco Polo Club
account.
Other services:
• Plan your trip by viewing our flight schedules, City Guides
and latest offers
• Make bookings online, including for Asia Miles award
flights and upgrades
• Manage your booking, receive travel alerts and reminders,
select your seat and meal preference, check inflight
entertainment and much more
• Check in and print your own boarding pass (where
applicable) from 48 hours up to 90 minutes before your
flight departure
• View useful information on airports, travel advisories,
baggage, destinations and much more
You can also stay connected via your mobile device by
accessing m.cathaypacific.com or m.dragonair.com, or
by downloading the CX Mobile application or KA Mobile
application.
14

The Marco Polo Club Service Centre
Our service lines are open 24 hours a day to handle all membership queries. We also provide you with full reservation and
ticketing services when you travel on Cathay Pacific and Dragonair. Please have your membership number and PIN ready when
calling our hotlines.
Location Green/Silver/Gold Diamond
Hong Kong
+852 2747 5500
800 938 088 # (Mandarin service)
+852 2747 3888
Worldwide toll-free +800 2747 5500 Ω +800 2747 3888 Ω
Below is a list of toll-free service lines where the worldwide toll-free number cannot be used:
Location Green/Silver/Gold Diamond
Bahrain 800 00362
4006 747 333* (Mandarin service)
800 04464
China
10800 852 2828* (China Unicom)
10800 152 2828* (China Telecom)
India 000 800 852 1002 000 800 852 1296
Indonesia 001 803 852 3888* 001 803 852 2830*
Italy 800 877 720* 800 872 349*
Philippines
1800 765 8023* (ETPI)
1800 1855 5500* (PLDT)
1800 765 7014* (ETPI)
South Africa
Sri-Lanka
0800 990 638 0800 982 032
(within Colombo)
2543 940
2475 601
(outside Colombo)
011 2543 940
011 2475 601
Taiwan 00801 85 6618 % (Mandarin service)
The Netherlands 0800 022 3807* 0800 022 7069*
U.A.E. 8000 852 03895 8000 852 02859
If you are unable to access the toll-free service from any location, please call the Hong Kong service line.
Fax : +852 2537 9900
E-mail : theclub@cathaypacific.com
Website : www.cathaypacific.com
Address : Cathay Pacific – The Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong
Ω Applicable to fixed-line phones, payphones and mobile phones with IDD access.
# Applicable to fixed-line phones, payphones and mobile phones. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.
% Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom mobile. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.
* Applicable to fixed-line phones only.
15

Terms and conditions
These terms and conditions govern the relationship between Cathay Pacific
Loyalty Programmes Ltd. (CPLP) and Members of The Marco Polo Club
(Members) and also set out the terms that apply between Cathay Pacific
Airways Ltd. (CPA) and Members. These terms and conditions should be read
carefully, particularly as they include limitations and exclusions on the liability
of CPLP and CPA.
General Conditions
1. The Marco Polo Club (The Club) is managed and operated by CPLP.
2. The Club is open to individuals aged 18 or above. Membership is not
available to corporations or other legal entities. Membership is accepted at
the sole discretion of CPLP and upon payment of a joining fee of USD50.
3. Members will be issued with a membership number and membership
card. The use of this number/card and associated benefits is deemed to
be an acceptance of these terms and conditions and other Club terms and
conditions that may be issued from time to time, to the benefit of CPLP and
CPA.
4. Membership of The Club and membership cards are not transferable and
may only be used by the Member. Membership cards remain the property of
CPLP and must be returned upon request.
5. CPLP reserves the right to modify The Club structure, benefits or other
features including these terms and conditions or to terminate The Club at
any time upon reasonable notice where possible, and CPLP and/or CPA
will not be liable for any loss or damage resulting therefrom. Any use of
The Club by a Member will be deemed as acceptance of any amendment
to these terms and conditions.
6. The Club membership joining fee is non-refundable.
7. Upon joining or upgrading to a tier within The Club, Members will receive
a membership card and baggage tags. When joining, Members can refer
to our online membership guide at www.cathaypacific.com, which sets
out additional terms and benefits of membership. Gold, Silver and Green
members will be charged for the replacement of membership cards or
baggage tags (online request: USD20 or 2,000 Asia Miles; other non-online
channels: USD50 or 5,000 Asia Miles).
8. The actual Club miles/sectors earned by a Member are a percentage, based
on class flown of the Great Circle Distance in miles between the origin
airports and destination airports. For connecting flights that require a
change of flight number, the sum of the Great Circle Distance of each
segment will form the basis of the Club miles/sectors. There is no minimum
Club miles/sectors earned guarantee. Club miles/sectors earned are not
affected by complimentary upgrades or involuntary downgrades.
9. Members will receive a monthly Club statement via email. Hard copies can
be provided for a fee of USD50 or 5,000 Asia Miles.
10. The membership guide is incorporated as part of these terms and conditions
and is deemed as part of the contract between CPLP and CPA on one hand
and a Member on the other hand.
Membership Termination
1. Members may terminate their membership at any time by giving written
notice to CPLP and returning their membership card, at which time any
outstanding Club miles/sectors will be cancelled.
2. CPLP may forthwith terminate the membership of a Member and
the right of a Member to use his/her membership card and use The
Club facilities if a Member commits misconduct or fraud, misuses the
Asia Miles programme benefits and awards, misuses The Club of its
facilities and services or fails to follow these terms and conditions. In such
circumstances, CPLP shall simultaneously cancel all Club miles/sectors of
the Member.
3. CPLP may also terminate The Club membership of a Member at its
complete discretion and in such circumstances will provide the Member
with 3 to 6 months notice of termination. Upon expiry of the notice period,
all unused Club miles/sectors will be cancelled. Without prejudice to the
foregoing, CPLP may alternatively at its discretion forthwith terminate or
suspend a Member’s right to use specified facilities, benefits or services
of The Club, with the Member retaining his/her overall membership in
The Club.
4. Termination of membership for whatever reason shall be without prejudice
to the accrued rights and remedies of CPLP, CPA and the Member as at the
date of termination.
5. Membership for individuals who remain inactive or fall below the minimum
travel criteria as outlined in the membership guide for a membership period
of 12 months will be terminated.
6. Upon the death of a Member, the membership account will be closed and all
outstanding Club miles/sectors will be cancelled.
Data Privacy
1. The personal data supplied by Members is required for the operation of
The Club, delivery of associated benefits and services, ongoing research
and programme development and to communicate news and information
to Members. Failure by Members to provide or keep required data up to
date may result in CPLP being unable to provide membership of The Club
and associated benefits. In such cases, membership may be terminated.
2. All information is managed in accordance with CPLP’s Data Privacy Policy.
Such Data Privacy Policy is deemed incorporated into the contract between
CPLP and a Member. Information may be passed to supplier and partner
organisations to facilitate communication of news and information to
Members. Members have the right not to receive such communication from
either CPLP, CPA or other partner organisations.
3. Members have the right to request to review and correct any personal data
held by CPLP. In such circumstances Members should complete a Data
Access Request Form available from The Marco Polo Club Service Centre. An
administration fee may be charged for the processing of these requests.
4. Members are responsible for keeping CPLP up to date as to their correct
personal details. CPLP is not responsible for any loss as a result of a
Member’s failure to notify of a change in address.
5. Members will be issued with a confidential Personal Identification Number
(PIN). Members must ensure that this number is not disclosed to any
unauthorised parties. CPLP cannot be held liable for the consequences of
any unauthorised disclosure of the PIN by Members or unauthorised use of
the PIN.
Limitation of Liability
1. CPLP and/or CPA shall not be liable to any Member for any indirect or
consequential loss, damage or expense of any kind whatsoever arising
out of or in connection with The Club and/or the use of or the unavailability
of facilities of The Club and/or the provision or the refusal to provide any
benefits, whether such loss, damage or expense is caused by negligence
or otherwise, and whether CPLP and/or CPA have any control over the
circumstances giving rise to the claim or not.
2. In any event, subject to 1. above and any applicable limitation under the
Warsaw Convention or under CPA’s conditions of travel, the liability of CPLP
and/or CPA in contract, tort or otherwise with respect to any claim arising
in respect of acts or omissions in operating The Club shall be limited to the
value of the ticket being used by the Member in connection with which the
matter arises or HKD10,000, whichever is greater.
3. CPLP will endeavour to ensure the availability of services of The Club when
these are provided by partners but will not be liable for any loss arising from
the failure by partners to provide such services. Where a Member uses the
services provided by partners, the partners’ terms and conditions will apply
and CPLP will not be liable for any loss.
4. CPLP confirms that it will operate The Club and provide The Club facilities
with reasonable care and skill, however, CPLP does not in any way warrant
that The Club facilities and benefits will always be available and all terms
expressed or implied by statute or otherwise on the part of CPLP and/or CPA
are hereby excluded to the fullest extent permitted by law.
Miscellaneous
1. The failure by CPLP and/or CPA to exercise or enforce any rights herein
contained shall not be deemed to be a waiver thereof nor shall it affect
CPLP’s or CPA’s entitlement to take any subsequent action in respect of that
right or of any other right.
2. Should any provision of these terms and conditions be found by any court or
administrative body of competent jurisdiction to be invalid or unenforceable,
the invalidity or unenforceability of such provision shall not affect the other
provisions of these terms and conditions. All provisions not affected by such
invalidity or unenforceability shall remain in full force and effect.
3. Members agree to use all Club facilities with all reasonable care and
attention, and with due courtesy and respect to CPLP and CPA staff and other
Members.
Law and Jurisdiction
1. These terms and conditions and the relationship between CPLP and/or
CPA and each Member are governed by Hong Kong law. By using The Club
each Member submits to the non-exclusive jurisdiction of the Hong Kong
courts.
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