icegov2012 proceedings

* Note: A 7-points Likert scale was used from “totally agree” to “totally disagree”.
For the % agree, only the categories of "somehow agree", "agree" and "totally agree"
were considered.
4.5 Collaboration Factors
Most of collaboration factors were perceived by respondents as
critical for adoption of the PbR-SED (see Table 6). For authority,
the use of memos, norms and manuals to set rules (74.4%) and the
official designation of a responsible of the initiative in the
organization (69.9%) were considered important. In terms of
leadership, similar use of memos, norms and manuals to support
the people leading the project (76.9%) and the work of the
leader(s) or team in charge of the initiative (67.9%) were
considered influential. Governance presents contrasting results,
while the designation of a multidisciplinary team to coordinate the
initiative presents a considerable level of agreement (69.9%),
mechanisms of governance such as meetings and its boundary
objects such as minutes, plans and other material had lower
percent of agreement (58.3%). Finally, the use of human resources
presented higher level of agreement (64.7%) than the resources
assigned to technical infrastructure (55.8%) and official training
(50.0%). In sum, the role of authority, leadership and certain
aspect of governance were evaluated by respondents as influential
for a successful adoption of the PbR-SED initiative.
Table 6. Collaboration factors of e-government (156
responses)
342
* Note: A 7-points Likert scale was used from “totally agree” to “totally disagree”.
For the % agree, only the categories of "somehow agree", "agree" and "totally agree"
were considered.
4.6 Knowledge Factors
All knowledge factors obtained the highest levels of agreement
across all factors in this study (see Table 7). In particular,
professional experience showed to be highly critical for a
successful adoption of the PbR-SED. Except for previous reforms
experience (71.1%), professional background, job experience, and
management operation experience presented higher levels of
agreement more than 80%. In terms of teamwork, knowledge
sharing across members from different staff areas presented
84.9% level of agreement while previous experience working with
members from other areas obtained 73.7%. These results suggest
that previous experience is critical, but not as much as
professional experience of individuals. Budget management,
information systems experience and technology use also present
important effects on the adoption of the PbR-SED with 75% of
agreement across respondents. These findings are aligned with the
idea that professional experience of participants in the initiative
may be enriched or complemented by disciplines’ knowledge.
Finally, the lowest level of agreement in this battery of questions
for knowledge factors is the official training with 70.4% level of
agreement. This evidence suggests that official mechanisms of
increasing knowledge and experience prescribed by reformers
“centrally” are not adequate for the particular needs and
operations of implementer agencies.
Table 7. Knowledge factors of e-government (152 responses)