icegov2012 proceedings

58% of the buyers believe that the vendors are satisfied with the
use of ChileCompra, while 20% perceive that they are not.
79% of buyers say that they feel satisfied (or very satisfied) with
ChileCompra.
64% show satisfaction with ChileCompra Express (the use of
Electronic catalogues of framework agreements); however, 18%
do not use it. It seems interesting to emphasize that this response
rose 31% in the case of municipalities with a less poor population.
The benefit most mentioned by the use of ChileCompra Express
(67%) is the reduction in time dedicated to purchase. The second
benefit most mentioned (12%) is the reduction in the times of
delivery by the vendors. However, the benefit of the reduction of
prices only appears in third place with 11%. This percentage
reduces to 5% in the less poor municipalities.
47% say they do not use the files for the preparation of the Annual
Spending Plan. In the case of the poorest municipalities, that
percentage rises to 54%.
The biggest difficulty mentioned in the use of ChileCompra is the
failings in the system (70%). In second place, the change in
platform is mentioned (37%). It is fitting to mention that a
significant percentage (37%) identify the lack of access to the
Internet as a significant problem. It is noted, too, that the failings
in the system are perceived in a distinct form depending on the
size of the municipality. In large municipalities this problem is
reduced to 61% while in middle-sized municipalities it reaches
83%
With respect to the impact that the Law of Public Procurement has
had on the process of purchasing, the following is highlighted: an
increase in transparency (80%) and more precise rules for
developing of awards and procurement documents (40%).
20% of those surveyed declare that they have contracts in force
that are governed by the old Law of Procurement.
75% of those surveyed affirm that the use of ChileCompra has
signified an increase in the use of the ICTs. In the case of the
municipalities with the most resources at their disposal, only 3.4%
mention that there has been no increase in the use of the ICTs.
This percentage has risen to 15% for the smaller municipalities.
63% declare that there has been no increase in the training
programs as a consequence of the use of ChileCompra.
31% declare that there has been an increase in the number of
people who work in the area of spending as a consequence of the
use of ChileCompra.
67% indicate that they obtain savings by the lowering of prices. It
is useful to highlight that 15% of those surveyed affirm that the
savings surpass 6%. However, 33% declare that they have not
obtained any savings.
The biggest positive impact derived from the use of ChileCompra
has been the increase in transparency (92%), as shown in Table 6
Table 6. Processes positively impacted by the use of
ChileCompra
Impacted Processes
% Importance
Better transparency 92%
Auditing and control 28%
446
Application of requests or final user
requirements
27%
Reception of products 23%
Budget process 17%
Generation of reports 16%
Management of plan of spending 16%
Quality control 13%
Administration of warehouse 11%
50% declare they are satisfied with the system of codification of
items and products and while 50% are not satisfied
38% of those surveyed declare that the reform of public
procurement, has contributed to an increase in the level of
collaboration with other municipalities.
The group of those surveyed confirms an increase in the level of
collaboration with other municipalities, thanks to ChileCompra. It
is highlighted that 73% of them have been able to share
knowledge and 58% to share information with the vendors.
6.3.2 Survey to the Vendors
312 responses were received from a total of 3,980 providing
companies (7.8%). This survey was given to those vendors who
have had an active participation in business negotiations with the
municipalities; this being that they have at least awarded some
sort of bidding in the last 2 years.
The distribution of the answers by the size of the vendors and the
comparison with the universal distribution is shown in Table 7.
Table 7. Distribution of responses by size of vendor
Size of company
in conjunction with annual
sales of 2009
% of
distribution
of responses
Universal
responses
In conjunction
with SII (%)
Micro (less than 2.400 UF) 41,25 42,8
Small (between 2.400 UF
and 25.000 UF)
34,32 37,7
Medium (between 25.001
UF and 100.000 UF)
17,82 9,9
Big (Greater than 100.000
UF)
6,60 9,6
In the following, the most relevant results of the survey of sellers
are presented:
60% of those surveyed declare that there has been an increase in
the use of ICTs as a consequence of the use of ChileCompra.
72% declare that there has not been a significant change in the
increase of training as a consequence of the use of ChileCompra.
14.3% declare that sales have increased thanks to the framework
agreements.
50% indicate to be satisfied with the classification system of items
and products.
Within the positive impacts indicated by the providers, the
management of the sales plan appears as the most mentioned.