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Total Raffinaderij Antwerpen - Total in Belgium

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Process<strong>in</strong>g of waste 2007<br />

Others:<br />

2%<br />

Our policy is supported by the environmental manage-<br />

ment system ISO 14001 that was first implemented <strong>in</strong><br />

the ref<strong>in</strong>ery <strong>in</strong> 1998.<br />

Quality<br />

Neutralisation:<br />

8%<br />

Customer satisfaction is an absolute prerequisite to ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g<br />

a secure market position. In order to guarantee the quality of our<br />

products, we apply the quality management system ISO 9001<br />

throughout our entire production process. Cont<strong>in</strong>uous analysis<br />

makes it possible for us to <strong>in</strong>tervene quickly <strong>in</strong> response to any<br />

quality imperfections.<br />

Dump<strong>in</strong>g:<br />

3%<br />

Recycl<strong>in</strong>g: 79%<br />

Inc<strong>in</strong>eration: 8%<br />

By constantly monitor<strong>in</strong>g and adjust<strong>in</strong>g the production<br />

process, <strong>Total</strong> <strong>Raff<strong>in</strong>aderij</strong> <strong>in</strong> Antwerp strives to fulfil the<br />

needs and requirements of the market to the maximum.<br />

The ref<strong>in</strong>ery cannot<br />

exist without its<br />

employees<br />

A ref<strong>in</strong>ery is an extremely complex unit where people<br />

with a very wide range of specialities work together. <strong>Total</strong><br />

<strong>Raff<strong>in</strong>aderij</strong> <strong>Antwerpen</strong> is a highly dynamic enterprise that<br />

employs some 1,000 specialised employees. Its company<br />

culture focuses on people: the talent of our employees<br />

and the coord<strong>in</strong>ated way <strong>in</strong> which they collaborate are of<br />

essential significance.<br />

Education<br />

By <strong>in</strong>vest<strong>in</strong>g <strong>in</strong> tra<strong>in</strong><strong>in</strong>g and education, the ref<strong>in</strong>ery is<br />

constantly <strong>in</strong>vest<strong>in</strong>g <strong>in</strong> its employees.<br />

In addition to the technical tra<strong>in</strong><strong>in</strong>g that is vital to the<br />

realization of the desired competencies with<strong>in</strong> the various<br />

functions, considerable attention is also paid to tra<strong>in</strong><strong>in</strong>g <strong>in</strong><br />

the areas of safety, the environment, quality management,<br />

<strong>in</strong>formation technology and languages.<br />

Via the ACTA project, <strong>Total</strong> <strong>Raff<strong>in</strong>aderij</strong> <strong>Antwerpen</strong> also<br />

contributes to the susta<strong>in</strong>able development of people.<br />

Each year a number of young people participate <strong>in</strong> 20-week<br />

theoretical tra<strong>in</strong><strong>in</strong>g courses as process operators at ACTA.<br />

Dur<strong>in</strong>g the rema<strong>in</strong><strong>in</strong>g 32 weeks of that year, these people<br />

receive support from experienced employees with<strong>in</strong> our<br />

ref<strong>in</strong>ery as they learn to translate this theory <strong>in</strong>to practice.<br />

They thus <strong>in</strong>crease their chances of employment with<strong>in</strong> the<br />

Antwerp <strong>in</strong>dustrial zone.

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