Customer Service Charter - Eurobodalla Shire Council

NAIDOC Celebration Today!
Cultural Family Fun Day
Riverside Park, Moruya from 11am – 2pm
Eurobodalla Shire Council and EKEN will
this year partner together to deliver
a Cultural Family Fun Day at Moruya
Riverside Park from 11am – 2pm today!
Mayor Fergus Thomson would like
to invite all members of our local
communities to come on down and join
in to celebrate NAIDOC Week.
The day’s activities will include;
• Cultural displays
• a visit from Wanda the wombat
• entertainment
• face painting
• giant slide and bungy trampoline
• traditional games
• information stalls
• emergency services displays
• music tent and
• a free sausage sizzle!!
NAIDOC week celebrations
Monday 2 – Sunday 8 July 2012
Eurobodalla Mayor Fergus Thomson
would like to invite all members of our
local communities to join in and celebrate
NAIDOC Week from next Monday 2 July.
This year’s event lines up with the first
week of the NSW School Holidays and
provides plenty of great opportunities for
people of all ages to participate.
Council will be partnering with EKEN to
hold a Cultural Family Fun Day at Riverside
Park Moruya. There will be Cultural
displays, entertainment, face painting,
giant slide and bungy trampoline,
traditional games, information stalls,
emergency services displays, music tent
and a free sausage sizzle.
The full range of NAIDOC Activities
include:
WEDNESDAY 4 JULY 11am – 2pm
Cultural Family Fun Day – Hosted by
Eurobodalla Shire Council and EKEN
Riverside Park, Moruya
THURSDAY 5 JULY
5.30 – 8.30pm
Under 18’s Disco
Hanging Rock, Beach Road, Batemans Bay
FRIDAY 6 JULY
4pm – TBC
EKEN Gathering
Tomakin Sports and Social Club, Tomakin
SUNDAY 8 JULY
11:30am
Boomerang Meeting Place, Mogo
NAIDOC Week Closing Ceremony
Council Meeting
Members of the community are invited
to attend the following council meeting
Tender for the Cleaning of
Public Toilets
Finance and Services Committee Meeting
Tuesday 10 July 2012 at 9.30am.
Agendas can be downloaded at
www.esc.nsw.gov.au from the
Wednesday prior to each meeting.
Interested in speaking at
the Public Forum?
Register now T 4474 1264 or
E bev.nicholson@eurocoast.nsw.gov.au.
Registrations close at 12pm the day
before each Council meeting.
Tenders for the Cleaning of Public Toilets
for Council for a minimum period of 2
years are currently being invited.
The tender categories are Northern Public
Toilets (Durras to Mogo) and Southern
Public Toilets (North Moruya to Tilba) and
a company can submit a tender for either
categories or collectively.
Documentation may be obtained by
downloading from Council’s Tenderlink
webpage (www.tenderlink.com/
eurobodalla) or by contacting Tony
Armstrong on telephone (02) 4474 7305.
Tenders should be sealed in an envelope
marked ‘Tenders for Cleaning of Public
Toilets’ and posted or delivered into the
Tender Box at Council’s Administration
Centre, Campbell & Vulcan Sts, Moruya
(PO Box 99) by 2.00pm on Wednesday
18 July 2012.
Tenders may also be submitted
electronically via Council’s Tenderlink
webpage (www.tenderlink.com/
eurobodalla).
Tenders will be opened in a place
accessible to the public at Council’s
Administration Centre at 2.00pm on
Wednesday 18 July 2012.(Ref No. 2012/011)
Rural Lands Strategy
Steering Committee
July School Holiday Activity
Are we there yet? Go on a journey
around Australia, through games and
craft. If you’re between the ages of 6–12
years old and you wish to be part of this
holiday fun, just simply book in at your
local library and enjoy the journey.
Children can also enter the National
Year of Reading Competition
http://www.love2read.org.au/awtycompetition.cfm
by submitting a short
story or a letter or a drawing of their
favourite place in Australia and could win
a fabulous prize.
Narooma Library 4476 1164
Tuesday 10th July 10.30am-12
naroomalib@hotmail.com
Moruya Library 4474 1333
Wednesday 11th July 10.30 - 12
moruya.library@eurocoast.nsw.gov.au
Batemans Bay Library 4472 5850
Thursday 12th July 10.30am-12
bbaylib@hotmail.com
Local Infrastructure
Contributions Plan 2012
Noticeboard
Architect / Designers – Expression
of Interest for Mud Brick Cubby
Design Workshop Facilitator
Pursuant to clause 31 of the
Environmental Planning and Assessment Council is leading an exciting community
Regulation 2000, Eurobodalla Shire project to design and build a mud cubby
Council hereby gives notice of its decision to further enrich the new children’s
to approve the Local Infrastructure playground at the Eurobodalla Regional
Contributions Plan 2012 (LICP 2012). Botanic Gardens. Council is looking for an
The new Plan will replace the Eurobodalla inspirational designer / facilitator who is
Shire Council Development Contributions effective in engaging with the community,
Plan 2000-2005.
has a comprehensive knowledge of design
The new contribution rates will apply principals and experience or knowledge of
to development applications (DAs) working with mud brick.
determined from 4 July 2012.
The Designer needs to be available
For DAs already determined but with to facilitate a workshop proposed for
contributions unpaid, the old rates will still Wednesday 25th July, on site Botanic Gardens.
apply subject to indexation.
Expression of interest by Wed 11th July to
be sent to josh.waterson@eurocoast.nsw.
gov.au and include
• A brief description of previous experience
The Plan is available from Councils website
at www.esc.nsw.gov.au and at Council’s
Administration Centre in Moruya.
If you have any enquiries regarding the
Rabbit Control Notice
that demonstrates your capacity to
facilitate community workshops
plan, please contact Council on 4474 1000.
• Details as to how you propose to facilitate
the workshop that will result in a
Locality: Barlings Beach, Tomakin
collaborative design
Duration: 16th June to 16th July 2012 • Your CV
Timing: Week nights between 8pm • Your proposed fee
and Midnight
For more info Please Call Project
Eurobodalla Shire Council has a strong Manager Josh Waterson on 02 44741302
commitment to the health and vitality or 0419 210 853.
of our Nature Coast and as such will be
controlling Rabbits within foreshore
Expressions of interest for the Rural Lands reserves adjoining the Caravan Park,
Please be advised that maintenance works
Strategy Steering Committee close on Barlings Beach and Reflections Estate.
programmed for Narooma Pool require the
13 July 2012. Members of the community Information signs will be erected prior closure of the pool from June 30th.
wishing to forward an expression of to control events during this period. It is expected that the works will take one
interest are encouraged to view the Terms Further information may be obtained month to complete with a reopening on
of Reference for the Committee which can from Council’s Invasive Species
30th July. Any enquiries about the works
be obtained on Council’s website at Supervisor on 4474 1269 or
please contact Council on 4474 1000.
www.esc.nsw.gov.au/publications/
paul.martin@eurocoast.nsw.gov.au
expressions-of-interest-and-tenders/ or
by phoning Council on 4474 1000.
Expressions of interest should be
addressed to General Manager,
Eurobodalla Shire Council, PO Box 99,
Moruya NSW 2537.
Council’s ONLINE NEWS
Subscribe to Council’s ONLINE NEWS
as a quick and easy way to stay in touch
with your Council and community.
Visit www.esc.nsw.gov.au and follow the
links to subscribe and see past issues.
Narooma Swimming Pool
HARD WASTE COLLECTION 2012
Place items on the kerbside on:
Take
e-waste to
the waste
facilities.
Fridges, freezers and air
conditioning units — phone
SITA waste hotline on
4474 4863 prior to the
collection in your area.
These items are picked up
separately. These items
will not be compacted and will
be degassed before
recycling.
Mattresses will not
be
collected.
What will be collected
What will NOT be
collected
Metal items
Vegetation
White goods
Building materials
Stoves
Motor vehicle parts
Mowers
Tyres
Gutters to 1.5m
Recyclable material
Junk Items
Liquids (paints, petrol, oil)
Furniture
Hazardous materials
Garden tools
Mattresses
Broken household items
E-waste (incl. TVs)
Carpet rolls to 1.5m long
Special Items
Electronic equipment
(e-waste) - TVs, DVD & VCR
players, Computers, Monitors,
Laptops, HiFi’s etc WILL NOT be
collected from the kerb but can be
taken to the Waste Management
Facilities free of charge during the
week the collection is in your area
(conditions apply).
16 July Akolele, Central Tilba, Tilba
23 July Nth Narooma, Kianga,
30 July Tuross Head, Congo, Bingie,
6 Aug Moruya, South Heads,
Tilba, Mystery Bay, Narooma
(to Bridge)
Dalmeny, Potato Point,
Bodalla, Turlinjah
Meringo
Glenduart, Mogo,
Garlandtown
Tomakin, Guerilla Bay,
Rosedale
Denhams Beach, Surf Beach,
Sunshine Bay (to Bronte Cres)
Batemans Bay, Peninsula Dr
North Batemans Bay, Nelligen
Maloneys Beach, South Durras
Residents are asked to separate metal items from other household goods so they can be collected in
different trucks and where possible, recycled.
Maximum of 2 cubic metres in total will be collected.
T 02 4474 1000 I F 02 4474 1234 I council@eurocoast.nsw.gov.au
89 Vulcan Street Moruya NSW 2537 I PO Box 99 Moruya NSW 2537
8.30am – 4.30pm Monday to Friday www.esc.nsw.gov.au
Staying in touch
x
13 Aug Broulee, Mossy Point,
20 Aug Malua Bay, Lilli Pilli,
27 Aug Batehaven, Catalina,
3 Sept Surfside, Long Beach,
Read Council Noticeboard in local newspapers
Subscribe to Online News from the website or
Customer Service Centre
Follow us on Facebook
www.facebook.com/EurobodallaShireCouncil
Contact Details
In person Customer Service Centre
Corner Vulcan &
Campbell Street, Moruya
Monday to Friday,
8.30am to 4.30pm
Phone 02 4474 1000
For after-hours emergencies
call 1800 755 760
Fax 02 4474 1234
Mail PO Box 99, Moruya NSW 2537
DX DX 4871
Email council@eurocoast.nsw.gov.au
Web www.esc.nsw.gov.au and
click “Your Say”
Councillors See contact details on
our website, and on Council’s
Noticeboard page in local papers.
Customer
Service Charter
Our promise of
service to you

Our Customer
Service Charter
As a customer of Eurobodalla Shire
Council, you can expect to be treated
fairly and with respect.
We will:
• be helpful;
• assist with your enquiry courteously
and professionally;
• clearly explain our answers and actions,
and your options.
To help us help you, we ask that you:
• be courteous to our staff;
• let us know when things change,
for example, your contact details;
• tell us what is good and bad about
our services.
Paul J Anderson
General Manager
July 2012
Contacting
Eurobodalla Shire Council
Please refer to the contact details on the
back page
In person
Our customer service staff can help with
general queries and account payments, and
will refer you to specialist staff for other issues.
By phone
When you call, you can expect that:
• our staff will identify themselves by name;
• if we can’t help you straight away, we will
let you know when someone else can;
• your phone message will be returned
within 24 hours;
• we will give you a reference number to
quote if you have asked for work to be
done;
• and our After Hours Service will help you
with urgent enquiries.
By mail
When we receive mail, we will:
• acknowledge receipt of your mail within
5 working days;
• and provide a response within 10 working days.
By email and through our website
When we receive your email at
council@eurocoast.nsw.gov.au,
or sent through “Your Say” from our website,
we will acknowledge it within 24 hours and
provide a response within 10 working days.
By sending emails to this central address, your
email is logged and can be tracked and followed
up through our Customer Service record system.
Only emails received at this address are logged.
RESPECT FOR YOUR PRIVACY
Council deals with the information you provide
in accordance to the Privacy and Personal
Information Protection Act 1998 (PPIPA), and
the Health Records Information Privacy Act
2002 (HRIPA).