Examining Quality Culture Part II: - European University Association
Examining Quality Culture Part II: - European University Association
Examining Quality Culture Part II: - European University Association
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
ExAmININg QUALITy CULTUrE PArT <strong>II</strong>: PrOCESSES ANd TOOLS – PArTICIPATION, OwNErShIP ANd BUrEAUCrACy<br />
<strong>Part</strong> V. Scope and organisation 26<br />
5.1 Scope of internal quality assurance arrangements 26<br />
5.2 Roles and responsibilities 28<br />
5.3 Curricular committees 30<br />
5.4 QA offices 32<br />
5.5 Governance of quality assurance 33<br />
5.6 Observations 34<br />
<strong>Part</strong> VI. Tools and processes 36<br />
6.1 Collecting feedback through questionnaires 37<br />
6.2 Collecting oral and informal feedback 39<br />
6.3 Collecting feedback through institutional data and key performance indicators 40<br />
6.4 Internally-organised reviews and articulation with external reviews 42<br />
6.5 Managing academic staff 44<br />
6.6 Observations 48<br />
<strong>Part</strong> V<strong>II</strong>. Conclusions – structures, cultures and history 50<br />
7.1 <strong>Quality</strong> assurance is about power and ideology 51<br />
7.2 <strong>Part</strong>icipation and bureaucracy 52<br />
7.3 Perceptions of academic roles 54<br />
7.4 Institutional contexts: structures and history 55<br />
7.5 Concluding remarks 56<br />
References 59<br />
5
Change language