ADR in the air passenger rights sector - European Commission ...

Index:
1. ADR entities in the European Union, Iceland and Norway 6
1.1 . Different types of ADR entities … if an ADR exists to handle APR cases! 6
1.2. Area of intervention in APR cases 9
1.3. Creation of ADR entities and financing of the system 10
1.4. Notification of ADR 11
1.5. ADR and/or NEB 11
1.6. Traders’ participation in the ADR procedure 12
2. Relevant aspects of the procedures of the various existing ADR entities in the APR sector 14
2.1. Existence of written rules and basic principles of the ADR procedure 14
2.2. Language and translation 16
2.3. Participation of ECCs in the ADR process 17
2.4 Binding aspect of decisions 17
3. Recommendations regarding ADR in the APR sector and best practices 20
4. List of ECCs 22
5. List of ADR entities 24
co-funded by the
This report arises from the project European Consumer
Centres’ Network – ECC-Net, which has received
funding from the European Union and the Member
States, in the frame of the Program of Community
action in the field of Consumer policy for 2007-13. The
report may contain opinions that do not necessarily
reflect those of the European Commission/EAHC or
national funding bodies.
January 2013
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