MEERcare®, MEERcoach® and MEERconsult® - SMS Meer GmbH

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2 SMS Meer loCAl SMS Meer SerViCe iNFo 01/2012 interview with Friedhelm Bitter, Vice President Service, SMS Meer GmbH Meercare ® , Meercoach ® and Meerconsult ® – Mr Bitter, how does Service intend to present itself in future? BITTER: Anyone who wants to be successful on the market for machines and plants has to offer first-class service in addition to top-quality equipment. For this reason, SMS Meer Service presents its after-sales support in three segments: MEERcare ® , MEERcoach ® and MEERconsult ® . The product names have been chosen to stick in our customers’ memories and to highlight our service philosophy: MEERcare ® stands for the machine, with MEERcoach ® we look after the people and MEERconsult ® takes care of the processes.“ What advantages does the new structure offer the customer? BITTER: “The breakdown into these three segments is intended to give the customers a better overview of the aftersales support that we offer. They can orient themselves more quickly and immediately find the service that matches their needs.“ How did you come to organise the product portfolio in precisely this form? BITTER: “We develop the services to match the needs of our customers. These are both major tube mill operators and larger and smaller forging plants – and just as varied as the companies are also their needs. After gathering many years of experience as to what ideas have the greatest implementation potential on the market and therefore offer a real innovation for the customer, we now offer the whole range.“ And what services do the new product names Meercare ® , Meercoach ® and Meerconsult ® stand for? BITTER: “With the MEERcare ® products we ensure that the machines and plants operate reliably at all times. If customers wish to offer their employees further qualifications or need production support, then the MEERcoach ® services are just the answer. MEERconsult ® , on the other hand, analyses the processes, concepts are developed and optimisation potentials identified. Of course we also provided support for the subsequent implementation – even on the customer’s premises, if necessary.“ And how does that all work in practice? BITTER: “If, for example, the customer wants to know the latest technical state of his machines in order to identify and The product portfolio of SMS Meer offers first-class services for machine, people and process.
SMS Meer SerViCe iNFo 01/2012 Site Manager of the Year 2011 Baosteel commends Werner Schönen A particular honour was bestowed on Werner Schönen with the “2011 Baosteel outstanding Contribution Award” which he received for his efforts as site manager and his personal commitment on site in Yantai. “On behalf of the Baosteel Group I would like to express my warmest congratulations to SMS Meer for such an outstanding employee; his personal efforts reflect the respect in which Baosteel is held,” said He Wenbo, President of the Baosteel Group Corporation on 6 January 2012. “Best Supervisor of the Year 2011“ Werner Schönen and his colleagues are responsible for the erection and commissioning supervision of the 18” PQF ® plant supplied by SMS Meer to Baosteel. Werner Schönen was manager and coordinator. implement maintenance or modernisation measures, then MEERcare ® is the right choice. It incorporates everything from spare parts service through to emergency service, as well as the maintenance and modernisation products already mentioned to prevent machine standstills. Another frequent scenario is the qualification of the customer’s personnel. The more know-how the operator teams have and the better they understand the processes and machine functions, the smoother and more efficient is the customer’s production. Our longstanding experience has shown that increasing qualification boosts the product quality. MEERcoach ® covers SMS Meer WorldWide 3 products for man, machine and processes Friedhelm Bitter, Vice President Service, shows: “We are there for our customers wherever they may be in the world.” precisely these training and support programmes for the people involved with the machines. And Meerconsult®? is that classic management consultancy? BITTER: “No, that would be going too far. MEERconsult ® focuses on processes. Here we have the expert know-how and investigate, for example, in feasibility studies whether a product can be manufactured as a plant owner wishes, or develop maintenance concepts. But our experts not only develop these concepts – they also assist in the introduction of a modern maintenance organisation. We have already implemented all our consulting services, from employee assessments through the definition of the maintenance processes through to their introduction.“ CONTACT serviceinfo@ sms-meer.com Thank you, Mr Werner Schönen (middle) for your efforts and commitment!
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MEERcare®, MEERcoach® and MEERconsult® - SMS Meer GmbH

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