REPORT TO SOCIETY REPORT TO SOCIETY - British American ...

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OUR VALUES Values describe what we believe as a company – they describe our personality and culture. They define how we will win competitive advantage through how we do things. They describe how our company will be stronger than the sum of its parts. ACHIEVEMENTS • Vision: “We understand what each of us has to do to help achieve our vision” • Map: “We believe in our plans” • Consumer Focus: “We live for our consumer” COMMITMENT • Confidence: “We expect to win” • Standards: “We keep raising our standards” • Drive: “We take responsibility. We ‘dare to try’ and we prize innovation and initiative” TRUST • Teamwork: “We have trust in each other and we are in this together” • Support: “We learn from each other and we share ideas, information and experience” • Belonging: “We are proud of what we do” www.bat.com Contact Details British American Tobacco Zimbabwe 1 Manchester Road P O Box ST 98, Southerton, Harare, Zimbabwe Telephone: 263 (4) 621170-84 Fax: 263 (4) 661934 Export Leaf Tobacco Zimbabwe 4-12 Paisley Road, Southerton P O Box 3192, Harare, Zimbabwe Telephone: 263 (4) 754730-9 Fax: 263 (4) 757117 Tobacco Processors Zimbabwe Corner Simon Mazorodze and Auckland Roads P O Box 661290, Kopje, Harare, Zimbabwe Telephone: 263 (4) 754355/6/9 Fax: 263 (4) 754747 Cover design: Fontline Electronic Publishing, Harare, Zimbabwe Layout: Fontline Electronic Publishing, Harare, Zimbabwe
SECTION A. INTRODUCTION FOREWORD 2 Chairman, British American Tobacco Zimbabwe Managing Director, British American Tobacco Zimbabwe and 2 Chief Executive Officer, Leaf Operations PROFILE 4 British American Tobacco Operations in Zimbabwe 7 SECTION B. CSR GOVERNANCE 8 SECTION C. THE HISTORY OF SOCIAL REPORTING IN ZIMBABWE 12 Recap of the Social Reporting Process 12 SECTION D. CYCLE ONE HIGHLIGHTS 14 D1 Celebrations so far 14 D2 Shortfalls 19 SECTION E. CYCLE TWO SUMMARY 20 SECTION F. CYCLE TWO – IN DETAIL 22 F1 Dialogue One 22 F2 Dialogue Two 23 SECTION G. THE OUTCOME OF THE AA1000 DIALOGUE-BASED PROCESS Expectation summary, Our View, Issues, What we are able to deliver and Performance Indicators, What we are not able to deliver for now. 24 G1 EXTERNAL STAKEHOLDERS 24 A. Youth Smoking Prevention 24 B. Grower and Agrarian Support 29 C. National Policy Reforms 29 D. Corporate Conduct and Accountability 30 E. Partnerships and Alliances 35 F. The Environment 36 G. Internal Policy Reform 36 G2 INTERNAL STAKEHOLDERS 38 A. Workplace : (i) Employee Welfare, (ii) Total Quality Management, (iii) Internal Communication and Empowerment 38 B. Business Continuity 44 C. External Stakeholder Communication 44 D. Community Service 45 SECTION H. THE WAY FORWARD 46 SECTION I. ASSURANCE STATEMENT: BUREAU VERITAS 48 SECTION J. APPENDICES List of external stakeholder organisations who participated in Cycle Two Dialogue sessions GRIs 52 SECTION K. GLOSSARY 64 WE WELCOME YOUR FEEDBACK CONTENTS
Page 1: BRITISH AMERICAN TOBACCO OPERATIONS
Page 5 and 6: 12 dialogue sessions of Cycle Two.
Page 7 and 8: FIVE MINUTES WITH THE CSR COMMITTEE
Page 9 and 10: PROFILE OF BRITISH AMERICAN TOBACCO
Page 11 and 12: OUR CSR COMMITTEE Gordon Martin CSR
Page 13 and 14: OUR STRATEGIC IMPERATIVES To delive
Page 15 and 16: Decide - The output from this stage
Page 17 and 18: YOUTH SMOKING PREVENTION CAMPAIGN -
Page 19 and 20: EFFORTS TOWARDS STATUTORY INSTRUMEN
Page 21 and 22: D2. SHORTFALLS Whilst we are proud
Page 23 and 24: CYCLE TWO SUMMARY In view of BAT 's
Page 25 and 26: The stakeholders also expressed the
Page 27 and 28: a whole, not just by the tabacco in
Page 29 and 30: STATUTORY INSTRUMENT 264 OF 2002 Pe
Page 31 and 32: B. GROWER AND AGRARIAN SUPPORT Stak
Page 33 and 34: TPZ Staff listen attentively during
Page 35 and 36: BAT OPERATIONS’ EFFORTS IN THE FI
Page 37 and 38: As BAT Operations, we will continue
Page 39 and 40: eviewing the balance of the board a
Page 41 and 42: Team leaders have a responsibility
Page 43 and 44: What we could not deliver now None
Page 45 and 46: ISO CERTIFICATION - LEAF OPERATIONS
Page 47 and 48: • Enhance external communication
Page 49 and 50: Some of the suggestions we are cons
Page 51 and 52: BUREAU VERITAS ASSURANCE STATEMENT
Page 53 and 54:
Assurance Symbols Process: informat
Page 55 and 56:
APPENDIX 2 BRITISH AMERICAN TOBACCO
Page 57 and 58:
Emissions, Effluents and Waste BAT
Page 59 and 60:
Compliance BAT Zim/ Incidents of an
Page 61 and 62:
LA11 BAT Composition of senior mana
Page 63 and 64:
SO3 BAT Description of policy, proc
Page 65 and 66:
GLOBAL REPORTING INITIATIVE CONTENT
Page 67 and 68:
WE WELCOME YOUR FEEDBACK We welcome
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