NVQ Diploma in Business and Administration (QCF) - British Parking ...

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Date Portfolio reference Learning outcomes Assessment criteria Evidence type 2.1 Greet visitor(s) and make them feel welcome 2 Be able to meet and welcome visitors 2.2 Identify visitors and the reason for their visit 2.3 Use the organisation’s systems to receive and record visitors, as appropriate 2.4 Make sure visitors’ needs are met 2.5 Present positive image of self and the organisation 2.6 Follow health, safety and security procedures, as required 2.7 Inform others of visitors’ arrival, as required, in line with appropriate communication channels 2.8 Deal with any problems that may occur, or refer problems to the appropriate person 2.9 Follow procedures for departing visitors, as required Learner name: __________________________________________ Date:___________________________ Learner signature: _______________________________________ Date:___________________________ Assessor signature: ______________________________________ Date:___________________________ Internal verifier signature: ________________________________ Date:___________________________ (if sampled) N025051 – Specification – Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) – Issue 1 – November 2010 © Edexcel Limited 2010 240
Unit 38: Deliver, Monitor and Evaluate Customer Services to Internal Customers Unit code: Q328 Unit reference number: A/601/2550 QCF level: 3 Credit value: 3 Guided learning hours: 12 Unit summary This unit is about providing and continuously improving services to internal customers. Assessment guidance The following is a guide, the evidence suggested is neither mandatory nor exclusive. Learning outcomes Assessment criteria 1 1.1 2 2.1 3 3.1 – 3.4 4 4.1 – 4.3 5 5.1 – 5.3 6 6.1 – 6.3 Assessment guidance Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning. N025051 – Specification – Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) – Issue 1 – November 2010 © Edexcel Limited 2010 241
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Specification Edexcel NVQ/competenc
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Contents Qualification titles cover
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Unit 43: Research Information 269 U
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Annexe D: Assessment strategies 573
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These titles replace the following
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External moderation/verification of
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