NVQ Diploma in Business and Administration (QCF) - British Parking ...

Unit 8: Negotiate in a Business Environment 79
Unit 9: Supervise a Team in a Business Environment 85
Unit 10: Supervise an Office Facility 91
Unit 11: Contribute to Running a Project 101
Unit 12: Produce Documents in a Business Environment 109
Unit 13: Prepare Text from Notes 115
Unit 14: Prepare Text from Notes Using Touch Typing (40 wpm) 119
Unit 15: Prepare Text from Shorthand (60 wpm) 123
Unit 16: Prepare Text from Recorded Audio Instruction (40 wpm) 127
Unit 17: Design and Produce Documents in a Business Environment 131
Unit 18: Prepare Text from Notes Using Touch Typing (60 wpm) 137
Unit 19: Prepare Text from Shorthand (80 wpm) 141
Unit 20: Prepare Text from Recorded Audio Instruction (60 wpm) 145
Unit 21: Support the Organisation of an Event 149
Unit 22: Support the Co-ordination of an Event 155
Unit 23: Support the Organisation of Business Travel or Accommodation 159
Unit 24: Support the Organisation of Meetings 165
Unit 25: Plan and Organise an Event 171
Unit 26: Co-ordinate an Event 177
Unit 27: Plan and Organise Meetings 183
Unit 28: Organise Business Travel or Accommodation 191
Unit 29: Evaluate the Organisation of Business Travel or Accommodation 197
Unit 30: Use Electronic Message Systems 201
Unit 31: Use a Diary System 205
Unit 32: Take Minutes 209
Unit 33: Develop a Presentation 215
Unit 34: Deliver a Presentation 219
Unit 35: Handle Mail 225
Unit 36: Provide Reception Services 231
Unit 37: Meet and Welcome Visitors 237
Unit 38: Deliver, Monitor and Evaluate Customer Services to Internal
Customers 241
Unit 39: Deliver, Monitor and Evaluate Customer Services to External
Customers 247
Unit 40: Use Customer Service as a Competitive Tool 253
Unit 41: Monitor and Solve Customer Service Problems 259
Unit 42: Organise and Report Data 265