Fax Account Management Instructions.pdf - Faxem
Con Fax Account Management Instructions To manage Fax Reports, Fax Resends, Fax Document File Conversions and general Fax Account Settings there is an additional interface to the Fax Upload & Job Administration. This platform is called Fax Account Management. Using the same login details as your Fax Upload login, go to www.faxem.com.au, select ‘Login’ and the ‘Fax Account Management’ option. Note: You can also access the Fax Account Management via the link that is included in each fax report summary you receive via email, using this link you will be directed to the relevant report. 1. Reports All reports can be accessed via the Account Management website for up to 45 days from fax broadcast send date. How to view fax summary and download detailed reports: 1. Login to the Fax Account Management page. 2. Under the ‘Bulk Fax’ option, select ‘Finished Jobs’. 3. Select the broadcast you wish to view by ticking the box. 4. Then click on the magnifying glass or the ‘Details’ button at the bottom of the page. 5. The Report Summary will display. 6. To download the detailed Excel report, select ‘Get Report’. 7. Next, select your preferences and click on ‘Request report’. 8. Select either ‘Open’ or ‘Save’ to view the Excel (CSV) file. 9. You can also download multiple detailed fax reports as a ZIP file, simply tick all of the fax broadcasts you require detailed reports, and select the ‘Zipped Reports’ at the bottom of the page. 10. Select your preferences and click on ‘Request ZIP File’. 11. The ‘Download ZIP file’ should appear, if the download does not start automatically then either ‘Open’ or ‘Save’ the ZIP file. 2. Resends To reattempt fax numbers which were unsuccessful in sending during the first attempt (if you did not select the resend option in the Fax Upload) or if you have already sent the Fax Resend, and want to insert a 3 rd job retrying any previously failed fax numbers, you can insert an additional resend without the need of creating a new fax job. You can also insert a resend to the entire list, just successful etc; you can also amend the fax flyer if you wish to send a follow up or if there has been an error in the first version. How to insert an additional resend: 1. Login to the Fax Account Management page. 2. Under the ‘Bulk Fax’ option, select ‘Finished Jobs’. 3. Select the broadcast you wish to Resend by ticking the box and selecting the arrow or the ‘Resend’ button at the bottom of the page.