Combining MileagePlus and OnePass Accounts - Finance

Combining MileagePlus and OnePass Accounts
Before You Begin:
Customers who have a OnePass and MileagePlus account can link their accounts in order to
combine award miles. Through a separate process, customers can also combine their elite
qualifying activity or have their elite status matched. Although both of these processes appear
similar, both are necessary. The following information will be needed in order to process the
combination:
A. Ensure that your OnePass and MileagePlus account information appear the same in
each system
Names and Addresses must be an exact match
B. OnePass and MileagePlus Account Numbers
Eight digits for OnePass and 11 digits for MileagePlus
C. Be sure you know your OnePass PIN or password and your MileagePlus password
Step 1: Link My Account
A. Select one of the two URLs:
www.united.com/linkmyaccounts
www.continental.com/linkmyaccounts
B. Select one of the two frequent flyer programs and enter your account number and then
your password. Click “continue.”
C. You will be prompted to enter your other frequent flyer program information. Click
“continue.”
D. You have successfully linked your accounts and can now transfer award miles anytime
you’d like by going to www.united.com/transfermiles or
www.continental.com/transfermymiles. You will be prompted to enter one set of login
credentials. Please proceed to Step 2.

Step 2: Combine My Activity
This step will combine EQM/EQS for each program and may help achieve elite status. This also
ensures status matching for existing elite customers.
A. Select one of the two URLs:
www.united.com/combinemyactivity
www.continental.com/combinemyactivity
B. Once you select one of the URLs above, you will see important information about
registering your account.
C. Select “Register now.” You will see a new screen that takes you to “Register my
Accounts.” Select one of the frequent flyer programs; enter your account number and
then your password.
D. Enter your other frequent flyer program information. Click “continue.”
E. You have now successfully requested your elite qualifying activity to be combined, and if
applicable, your elite status matched.
Troubleshooting:
If you are unable to link your account or receive an error message, this may be a result of data
not matching in both accounts. (i.e. The name or address on your MileagePlus and OnePass
accounts do not match). If that is the case, you can update your address online at
www.united.com or www.continental.com. To update your name, or if your accounts match but
you are still seeing this message, please call MileagePlus Customer Service at 800-421-4655 or
OnePass Customer Service at 800-554-5522.