Standard Operating Procedures - Flathead County, Montana

Standard
Operating
Procedures
Current – April 1, 2011

TABLE OF CONTENTS
Location, Mission Statement, General Information 2
Program Description, Goals and Objectives 3
Fee Structure 4
Job Descriptions 5 – 17
Additional Support 18
Safety Procedures 20 – 23
Opening Procedures 24
Animal Intake Procedures 25 – 27
Animal Housing Policy 28 – 32
Dog Care Protocol 33
Cat Care Protocol 34 – 35
Ongoing Medical Care 36
Closing Procedures 37
Euthanasia Policy 38
Dog Licensure and Enforcement 39 – 40
1

LOCATION: 225 CEMETERY ROAD, KALISPELL
The Flathead County Animal Shelter, an open-admission shelter and
adoption center, provides safe haven and humane care to homeless dogs
and cats in Flathead County while they await permanent, loving homes.
Please don't breed or buy when you can opt to adopt and save a life! All
animals at our shelter are sterilized prior to adoption. Please help end
the cycle of pet overpopulation and have your pet spayed or neutered.
MISSION STATEMENT
It is the mission of the Flathead County Animal Shelter to provide:
A safe, healthy environment for abandoned and temporarily
homeless dogs and cats until they can be placed in permanent
caring homes.
Education and outreach on effective methods for reducing pet
overpopulation, including spay/neuter and the advantages of
choosing a shelter pet over breeding or buying.
Support to Flathead County Animal Control Officers in their efforts
to enforce the county Animal Control Ordinance and protect public
health and safety.
All animals are spayed/neutered prior to adoption and receive the
following vaccinations: Dogs receive vaccinations against distemper,
adenovirus, parvovirus, parainfluenza and bordetella (kennel cough).
They also receive a one-year rabies vaccine.
Cats receive vaccinations against rhinotracheitis, calicivirus,
panleukopenia, Chlamydia, and a one year rabies vaccine.
2

P U B L I C H E A L T H A N I M A L SHELTER
Program Description
The Flathead County Animal Shelter, an open-admission county adoption center and
shelter, provides safe haven and humane care for homeless dogs and cats in Flathead
County while they await permanent, loving homes.
Goals & Objectives
In accordance with Section 7-23-4202, MCA, ensure all animals are
spayed/neutered prior to adoption.
Provide education and outreach on effective methods for reducing pet
overpopulation, including the importance of sterilization and the advantages of
choosing a shelter pet over breeding or buying.
Provide vaccinations and medical evaluation for shelter animals to reduce the
risk of disease transmission in the shelter environment and in the community.
Guarantee a home for every adoptable animal through progressive rescue,
adoption, and owner retention programs.
Ensure shelter animals remain content, healthy, and enriched during their time at
the shelter through exercise, play, and socialization.
Include the community in our mission through an active and engaging volunteer
and foster program.
Prevent injury and illness through rabies control and licensing.
F l a t h e a d C o u n t y P a g e F - 1
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Flathead County Animal Shelter Fee Structure
As of July 1, 2010
ADOPTION
PUPPIES (6 months and under) $95.00
DOGS $75.00
SENIORS $45.00
KITTENS (6 months and under) $45.00
CATS $35.00
SENIORS $25.00
ANNUAL DOG LICENSING
ALTERED (SPAYED/NEUTERED) $15.00
UNALTERED $30.00
REPLACEMENT TAG $1.00
TRANSFER FEE $1.00
KENNEL LICENSING
ANNUAL FEE $150.00
OWNER SURRENDER FEE
EACH ANIMAL - $20.00
LITTERS (2 or more animals from same litter under 3 months of age) $40.00
IMPOUNDMENT
FIRST OFFENSE-LICENSED $30.00
REPEAT OFFENSE- LICENSED $40.00
*Cats do not require licensing, therefore above fees apply
FIRST OFFENSE – UNLICENSED $30.00
REPEAT OFFENSE – UNLICENSED $60.00
DAILY CARE FEE FOR IMPOUNDED ANIMALS
EACH ANIMAL $25.00
4

FLATHEAD COUNTY ANIMAL SHELTER
JOB DESCRIPTIONS
Flathead County Montana
Health Department - Unclassified
Code: 0704
ANIMAL SHELTER DIVISION DIRECTOR (1)
Nature of Work
Work is performed under the general supervision of the Health Officer.
Work is performed in an office environment but will include duties
relating to the Animal Shelter operations, including the care of animals
and the maintenance of the facility.
This position is responsible for developing, coordinating and
administering programs of the Animal Shelter.
The tasks performed require the exercise of judgment in the
administration of shelter programs adhering to established County policy
and/or Advisory Committee guidance. The Division Director will assist in
the screening, hiring, and evaluation of staff. Administrative duties
include assistance with the development of a service plan, development
of the operations budget, preparation of grants and other miscellaneous
administrative duties.
The employees in this classification act in a public relations capacity for
the shelter. The position will have extensive contact with community
groups acting as the lead for the Shelter.
Representative Examples of Work (Only major tasks identified for most
positions; refer to position description for detailed listing of duties.)
Division Director will be directly or indirectly responsible for:
Planning, scheduling, assigning the duties of other Shelter employees,
Developing policies and procedures to enhance the health and welfare of
the sheltered animals,
Evaluating the duties and work performance of other Shelter employees,
Development of administrative policies to implement requirements of
laws, ordinances and statutes of animal control,
Recommending changes in ordinances and fee schedules to the Health
Officer,
Resolving difficult cases involving interpretation of ordinances or
regulations encountered by other Shelter employees;
Training Shelter employees in the enforcement of department rules and
regulations or ordinances,
Preparation and administration the Shelter’s budget,
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SHELTER DIVISION DIRECTOR
PAGE 2
Approving expenses for payment, maintains stock levels and prepares
inventories for supplies and equipment.
Responding to and resolves citizen complaints concerning shelter
operations.
Serving as the public relations representative for the shelter,
Coordinating departmental safety programs,
Performing administrative duties including payroll, accounts payable,
maintains files, enters dog licenses into data base.
Conducting regularly occurring observations of Shelter animals for
potential health and behavioral problems.
Performing duties relating to the impoundment and adoption of animals,
and
Performing related work as required for maintaining a healthy shelter
environment.
Selection Factors (These factors will be the basis for selecting the most
qualified applicants to be interviewed. Applicants selected for
employment must satisfactorily demonstrate possession of these factors
during an after a prescribed probationary period for continued
employment.)
Ability to:
• Plan, organize, develop, implement, and evaluate programs and
activities
• Read, understand and interpret animal control ordinances and
department rules and regulations;
• Prepare budgets.
• Plan, schedule, assign and evaluate the work of others and
volunteers.
• Effectively represent the shelter.
• Perform euthanasia and obtain Montana State Euthanasia
Certification
• Obtain a valid Montana driver’s license, proof of insurance and a
safe driving record.
General Recruitment Indicators (Persons applying for a position in this
class should have the following experience and/or training.)
A minimum of three years of experience in a similar type of position;
including experience conducting administrative functions; or any
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equivalent combination of experience and training which indicates
possession of the knowledge, skills, and abilities as required to fulfill the
requirements of the position.
A bachelor’s degree in a field of study commensurate with the duties
described is strongly desirable.
Action Reference Date
Adopted Commissioners’ Minutes 09/27/07
Flathead City-County Health Department
Job Code: 705
Grade: 2 Health Department
ANIMAL SHELTER KEEPER (2 Positions)
DEFINITION
Under the supervision of the program director, performs a variety of
animal care and administrative functions in support of the animal
shelter program.
EXAMPLES OF DUTIES AND RESPONSIBILITIES: (The following are
intended to illustrate typical duties and responsibilities; they are not
intended to be all inclusive or restrictive)
Under the guidance of the Shelter Director and following proper shelter
protocol will conduct the following activities:
1. Inspect the Shelter facility on an ongoing basis and coordinate the
cleaning and sanitizing of animal habitat areas, the ancillary areas
of the shelter as well as the grounds. A person in this position is
also expected to participate in these activities.
2. Will perform health care and health maintenance on shelter animal
as directed by Veterinary personnel or policy/standing orders.
3. Will perform euthanasia as directed by the Shelter Director or
Veterinary personnel.
4. Maintains stock levels and prepares inventories for supplies and
equipment.
5. Will assist the Director with administrative activities as follows:
a. Assist Control Officers with impounding animal.
b. Assist members of the public with the intake of animals to
the Shelter.
c. Assist owners of stray animals with the proper return
procedures.
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d. Assist with the adoption of Shelter animals.
e. Issue dog licenses and maintain proper records of licenses
issued by others.
f. Logging daily census activities and maintaining accurate
records.
g. Properly records inquiries made by the public regarding lost
and found animal as well as other related activity.
h. Regular updating of Web pages associated with normal
shelter activities.
MINIMUM REQUIREMENTS (These factors will be the basis for selecting
the most qualified applicant. Applicant selected for employment must
satisfactorily demonstrate the possession of these factors during and/or
after a prescribed probationary period for continued employment)
Knowledge of:
• Modern methods of caring for domestic animals.
• Ways to minimize disease transmission in sheltered animal.
• Basic computing skill needed for the effective functioning of a
facility of this nature.
Ability to:
• Learn basic web design and advance computer skills.
• Follow directions provided orally and in writing.
• Implement programs and activities as directed by the Director
• Read and understand Animal Control ordinances, and Shelter
policy
• Establish and maintain effective working relationship with other
Shelter staff.
• Deal with the public in a pleasant and courteous manner,
occasionally under stressful situations.
• Accurately receive, receipt for, and balance fund received, and
safely store funds.
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• Learn to identify different breeds of animals.
• Print or write legibly and to accurately record information.
• Lift and carry 50 pounds.
GENERAL RECRUITING INDICATORS: (Person applying for position of
this classification should have the following experience and/or training.)
A general concern for the care and welfare of animals and a desire to
pass this concern on to others.
Prefer work experience in the animal-related field.
Must be willing and able to take pre-exposure rabies vaccinations.
Must be able to obtain a Montana State Euthanasia Technician
Certificate
Action Date Reference
Adopted 08/11/92 Commissioner’s Minutes
Revised 03/03/05 Commissioners’ Minutes
Revised 11/19/07 Commissioners’ Minutes
9

Flathead City-County Health Department
Job Code: 701
Grade: 1 Health Department
ANIMAL SHELTER ATTENDANT (2 Positions)
DEFINITION
Under the supervision of the program director, performs a variety of
manual tasks related to the feeding, grooming, and exercising of animals
and the cleaning and general sanitary requirements of the Animal Shelter
and the animal cages/pens.
EXAMPLES OF DUTIES AND RESPONSIBILITIES (The following are
intended to illustrate typical duties and responsibilities; they are not to
be all inclusive or restrictive)
1. Inspects cages/pens and animals on a regular basis; cleans and
disinfects inside and outside of kennels, building and halls;
maintains ground, kennels and buildings; empties trash cans.
2. Will assist at the front counter checking in animals, receiving
complaints and relaying them to appropriate personnel,
processing adoptions of animals, and performing various
clerical tasks.
3. Participates in regular and special training programs to gain
new ideas and information leading to greater efficiency and
effectiveness, performance and courtesy or personnel.
4. Provides direction, training, and guidance to community service
workers and volunteers in the care and maintenance of animals
and facility.
5. Performs related work as assigned.
MINIMUM REQUIREMENTS (These factors will be the basis for selecting
the most qualified applicants to be interviewed. Applicants selected for
employment must satisfactorily demonstrate possession of these factors
during and after a prescribed probationary period for continued
employment)
Knowledge of:
Ability to:
• basic methods of caring for and feeding domestic animals
• basic grounds keeping
• basic clerical tasks and computer word processing techniques
10

• secure a valid Montana drivers license
• learn and accurately apply animal control policies
• learn to identify different breeds of animals
• work in and around smells normally found in an animal shelter
on a sustained basis
• regularly inspect animal areas
• regularly feed, water, groom, exercise and otherwise care for
animals
• lift and carry 40 pounds
• clean and sanitize animal cages/pens effectively
• deal with the public in a friendly, pleasant, and courteous
manner
• establish and maintain an effective working relationship with coworkers
and the public
• perform basic clerical tasks
GENERAL RECRUITING INDICATORS: (Person applying for position of
this classification should have the following experience and/or training)
A general concern for the care and welfare of domestic animals. Prefer
work experience in animal-related field.
Must be able and willing to take pre-exposure rabies vaccinations.
Must be able to obtain a Montana State Euthanasia Technician
Certificate.
Action Date Reference
Adopted 07/01/88 Commissioner’s Minutes
Revised 06/15/00 Commissioner’s Minutes
Revised 03/03/05 Commissioners’ Minutes
Revised 11/19/07 Commissioners’ Minutes
11

Flathead City-County Health Department
Range: Health (Union) Grade 2
Job Code: 709
ANIMAL SHELTER ADMINISTRATIVE ASSISTANT/VOLUNTEER
COORDINATOR
DEFINITION
Under the supervision of the program director, performs a variety
administrative support functions in support of the animal shelter
program.
EXAMPLES OF DUTIES AND RESPONSIBILITIES: (The following are
intended to illustrate typical duties and responsibilities; they are not
intended to be all inclusive or restrictive)
Under the guidance of the Shelter Director and following proper shelter
protocol will conduct the following activities:
1. Will assist the Director with administrative activities as follows:
a. Assist Control Officers with impounding animal.
b. Assist members of the public with the intake of animals to
the Shelter.
c. Assist owners of stray animals with the proper return
procedures.
d. Assist with the adoption of Shelter animals.
e. Issue dog licenses and maintain proper records of licenses
issued by others.
f. Logging daily census activities and maintaining accurate
records.
g. Properly record inquiries made by the public regarding lost
and found animals as well as other related activity.
h. Regular updating of Web pages associated with normal
shelter activities.
i. Answer the phone during normal hours of operation or as
directed.
2. Coordinate the activities of volunteers and other non-employed
persons interacting with the shelter in the following manner:
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a. Assist with the development of programs conducted by
volunteers to the shelter.
b. Assist with the development of appropriate training to create
a safe and healthful environment for those volunteering in
the shelter.
c. Provide appropriate training to non-employed persons
working in the shelter.
d. Maintain records associated with the activities of volunteers
and other non-employed persons working in the shelter.
e. Schedule the activities of volunteers and other non-employed
persons working in the shelter.
f. Work with the Flathead County Justice Court system to
obtain community service workers to conduct activities in
the shelter.
MINIMUM REQUIREMENTS (These factors will be the basis for selecting
the most qualified applicant. Applicant selected for employment must
satisfactorily demonstrate the possession of these factors during and/or
after a prescribed probationary period for continued employment)
Knowledge of:
Ability to:
• Basic knowledge of caring for domestic animals.
• Basic knowledge of municipal animal sheltering
• Basic computing skills needed for the effective functioning of a
facility of this nature.
• Learn basic web design and advance computer skills.
• Follow directions provided orally and in writing.
• Implement programs and activities as directed by the Director
• Read and understand Animal Shelter policy
• Establish and maintain effective working relationship with other
Shelter staff.
13

• Deal with the public in a pleasant and courteous manner,
occasionally under stressful situations.
• Accurately receive, receipt for, and balance fund received, and
safely store funds.
• Print or write legibly and to accurately record information.
• Lift and carry up to 50 pounds.
GENERAL RECRUITING INDICATORS: (Person applying for position of
this classification should have the following experience and/or training.)
A general concern for the care and welfare of animals and a desire to
pass this concern on to others.
Prefer work experience in the animal-related field.
It is desirable to have worked with or coordinated the activities of
volunteers.
Must be willing and able to take pre-exposure rabies vaccinations.
CLASSIFICATION
Grade 2 (Health Department)
Code: 709(County)
14

Flathead County, MT
Range: Health (Union) Grade 3
Job Code: 0707
VETERINARY TECHNICIAN
NATURE OF WORK
The Veterinary Technician is under the general supervision of the Health
Officer and Animal Shelter Director. The Veterinary Technician assists
the veterinarian in performing surgeries and performs other animal
health care tasks in support of the Animal Shelter. Incumbents in this
class may perform other duties involved in the care and feeding of
animals at the County Animal Shelter.
REPRESENTATIVE EXAMPLES OF WORK
Duties may include, but are not limited to, the following:
• Under the indirect supervision of a Veterinarian, performs
procedures such as:
1. Taking temperature, pulse and respiration
2. Administering medications, drugs and vaccines
3. Collecting and preparing blood, urine, and feces samples
4. Giving IM, IV, and subcutaneous injections
• Performs the following procedures under the direct supervision of a
veterinarian:
1. Preparing animals and assists the Veterinarian with surgery
2. Administering anesthesia induction by inhalation or
intravenous injection
• In the event that the surgical trailer is utilize off premise, you may
be asked to participate with the following :
1. Applying of tourniquets and/or pressure bandages
2. Applying resuscitative oxygen procedures
3. Establishing open airways including intubation appliances
4. Administering external cardiac resuscitation
5. Applying temporary splints or bandages
15

• Schedules appointments for spay and neuter surgeries
• Autoclaves and maintains all surgical packs
• Performs routine cleaning and general maintenance of medical
equipment, facilities and caging
• Runs diagnostic tests
• Maintains controlled drug logs
• Prepares list to order medical supplies
• Impounds, quarantines and restrains animals as required
• Observes animals and makes referrals to Veterinarian as needed
• Performs euthanasia in accordance with established policies
• Supplies post-surgical and treatment information to the public
• Unloads, stores, and restocks medical supplies and related
equipment
• Communicates with animal owners regarding post-operative care
and other medical conditions of their animals
• Participates in community events involving the Department
• Maintains written records for the animal hospital
SELECTION FACTORS
These factors will be the basis for selecting the most qualified applicants
to be interviewed. Applicants selected for employment must satisfactorily
demonstrate possession of these factors during and after a prescribed
probationary period for continued employment.
Knowledge of:
• Aseptic surgical techniques, animal care and husbandry
• Anesthesia techniques
• Autoclaving and surgical pack preparation procedures
• Disease symptoms of domestic animals
16

• Euthanasia techniques and the control and use of euthanasia drugs
• Equipment and procedures used at an animal shelter in the care
and control of animals
• Procedures used for medicines, narcotics, and other controlled
substances
• State and local codes, ordinances and regulations governing
quarantine, impounding, care, and disposal of animals
Ability to:
• Prepare animals for surgery, assist with surgery, and care for
animals post-surgery
• Induce and monitor animals given anesthesia
• Sterilize equipment used in the animal hospital
• Identify normal and abnormal animal behavior and symptoms of
rabies and other animal disorders
• Euthanize animals and obtain Montana State Euthanasia
Certification
17

CODE OF CONDUCT
1. It is the duty of staff members to act in a professional manner in
both conduct and appearance. Members will be governed by
reasonable and ordinary rules of good conduct and behavior and
will not commit any act tending to bring reproach and discredit
upon the Department.
2. All animals are to be treated humanely. Any animal abuse will
result in disciplinary action.
3. Each staff member will provide courteous, prompt, and efficient
customer service.
Staff members will be courteous, civil, and respectful to each
telephone contact, and all visitors.
4. Each staff member will be in proper attire when on duty and
attention to personal hygiene is expected.
5. Each staff member will report for duty on time each scheduled day
unless the member is ill or has made prior arrangements with the
Shelter Director to be late or absent.
6. A staff member that is a disruptive influence in the Department is
subject to disciplinary action. Staff members will be courteous and
respectful toward each other and treat each other as professionals.
Gossiping and backbiting is disruptive to the Department and will
be grounds for disciplinary action. Staff members will not criticize
in public nor make derogatory remarks, oral or written, about
actions or orders of a supervisor or staff members within the
Department. Staff members will not publicly criticize the actions of
any person with whom they may be dealing.
7. Each staff member will observe the County ordinances as related
to animals. Any staff member found guilty in violation of an
ordinance will be subject to disciplinary action.
8. All staff members are responsible for being aware of all policies,
rules and regulations concerning the Department. All staff
members will familiarize themselves with the laws and ordinances
pertaining to animal welfare and animal control.
18

Additional Support
Flathead County Animal Advisory Committee:
BY-LAWS of the Flathead County Animal Advisory Committee
ARTICLE I – Name
The name of this organization shall be the Flathead County Animal Advisory Committee.
ARTICLE II – Purpose and Powers
The Flathead county Animal Advisory Committee was created pursuant to Resolution
No. 2069 of the Board of Commissioners of Flathead County on June 26, 2007, and shall
exercise the following general functions, powers, and duties as set forth in Resolution No.
2069:
1. Advise the Board of Health concerning issues regarding control of
stray dogs and cats generally.
2. Advise the Board of Health concerning operation of the Animal Shelter.
3. The Committee will work with the Health Officer to establish an annual
budget to be sent to the Board of Health and the Board of Commissioners for
review, by May 1of each year.
4. Provide public education as to the issues involved in control of stray dogs and
cats including county regulations, overpopulation of dogs and cats and
operation of the Animal Shelter.
5. The Committee will serve in an advisory capacity to the Flathead County
Health Department’s Director and Board.
ARTICLE III – Membership
1. There shall be five members of the Flathead County Advisory Committee, an
ongoing committee, appointed by the Board of Commissioners.
Flathead Shelter Friends:
A 501(c)(3) non-profit whose Mission is to increase pet adoptions, improve quality of life
for shelter animals and promote responsible pet ownership. This organization supports
the Flathead County Animal Shelter in their Mission, which is stated as:
Our Purpose: FSF is dedicated to raising funds to meet the needed support of the
Flathead County Animal Shelter in finding loving homes for every adoptable pet.
Our Mission: To increase pet adoption, to improve the quality of life for shelter animals
and to promote responsible pet ownership.
Veterinary Services:
Performed by a MT Board of Veterinary Medicine certified Doctor of
Veterinary Medicine. The Shelter Veterinarian comes to the shelter on
regularly scheduled intervals to provide general veterinary services at the
Animal Shelter as requested, perform alterations, and to provide
telephone consultation as necessary. These and other pertinent duties
are spelled out in a Veterinarian Services Contract.
Volunteers:
FCAS enjoys the support of numerous volunteers. A description of the
Volunteer Program can be found on page(s)
19

SAFETY PROCEDURES
All safety rules will be followed and all safety gear and equipment will be
used. Safety violations may result in disciplinary action.
Safety Procedures for the Public
A. Because of the danger of Toxoplasmosis, pregnant women will be
cautioned to avoid contact with cats or cat feces.
B. The following rules will be observed:
1. Caution signs are placed on all wet floors.
2. Smoking is not permitted.
3. The public is to enter through the main front doors so they
can be made aware of all safety regulations.
4. Bare feet will not be permitted in any part of the shelter.
5. In case of fire, members of the public who are in the office or
reception area will exit through the front door, the exterior
door in the cat area (to the east of main office) or the door
leading from the office to the kennels, and then proceed
through the kennels and out of the building.
6. While children are visiting the shelter they must be
supervised by an adult at all times. Staff should be quick to
return unsupervised children to parents or guardians or to
the shelter office because of the potential dangers and
liabilities.
20

SAFETY PROCEDURES IN THE KENNEL AREAS
1. Smoking is not permitted.
2. Caution signs will be placed on all wet floors.
3. The public will be warned against putting hands or objects into the
cages.
4. Quarantined and vicious animals will be kept in the quarantine
kennels only. The public will not be allowed access to these areas.
5. Running is not allowed.
6. No one who is barefooted will be permitted in the kennels or any
other part of the shelter.
7. Aisles and doorways will be kept clear of any obstacles.
8. Chemicals, vaccines and other medicines, cleaning supplies,
syringes, needles, utensils and other equipment will be properly
stored (in the receiving room) so that the public has no access to
them. This includes labeling unmarked generic containers such as
spray bottle, jugs, etc.
9. Trash and trash containers will be kept out of public access areas.
10. The fire extinguisher will be inspected at regularly scheduled
times.
11. Any accident or injury will be reported immediately to the
Supervisor.
12. Items, other than food bowls, will not be stored on top of any
kennel enclosure.
21

SAFETY PROCEDURES IN THE OFFICE
1. Smoking is not permitted.
2. Exercise caution on all wet floors.
3. Bare feet are not permitted.
4. Desk and file drawers will be kept closed.
5. All wall objects will be securely attached.
6. Floors will be kept clear of any obstacles, e.g. - boxes, traps,
kennels, etc.
7. Fire extinguisher will be inspected at regularly scheduled times,
and are stored by each exterior door..
8. In case of fire, the exit will be through the front/main entry door,
the "cat room" exterior door, or through the back door next to
“Smallville.”
9. Staff will summon the police if any individual exhibits threatening
behavior.
10. All animal bites, scratches and any other on-the-job injuries
should be reported immediately to the Director or the Health Dept.
if Shelter Director is not available.
11. Main counter will be kept clear of any and all objects that could be
used as a possible weapon by an irate client.
22

SAFETY PROCEDURES FOR SHELTER
ATTENDANTS
A. Shelter Attendants will receive pre-exposure rabies vaccinations
and Tetanus shots.
B. Equipment is to be stored properly:
1. Prepared syringes must be handled with care, never placed
on the floor or on a table surface uncapped and, along with
medications, never left unattended.
2. Used needles will be put into the “Hazardous Waste”
container (never placed in the trash container).
3. Hoses, other cleaning equipment and utensils will be kept
properly stored when not in use.
4. The yard cleaning tools, mops, etc. will be kept only in the
area designated.
5. The squeegee, mop bucket (empty) & ladder will be kept in
the designated area.
6. Carabiner clips must always be secure on occupied cages
and kennels.
C. In case of fire, exits will be through the back door by “Smallville”,
exterior kennel doors, the cat room exterior door, or the main office
doors. Animals will be evacuated out these same exits.
D. Any and all accidents or injuries should be reported immediately to
the Director, or in Director’s absence, the Health Dept..
1. Bites, scratches and wounds from needles should be washed
in soap and hot water, scrubbed with an antiseptic solution,
bandaged and reported to the Director.
E. All animals are to be handled in a safe and humane manner.
F. Personal hygiene:
1. Staff members should thoroughly wash hands and forearms
with an approved antiseptic soap after cleaning cages and
kennel runs; after handling any suspect animal; before
eating; before feeding animals; before medicating animals;
after cleaning up the exercise yard and at any time when
contamination is possible or suspected.
2. Appropriate clothing attire shall be worn, including, but not
limited to closed-toed shoes.
23

FLATHEAD COUNTY ANIMAL SHELTER
OPENING PROCEDURES
Three kennel employees are scheduled each day, Monday thru Saturday.
Two work with dogs and one with cats. Days the shelter is closed (* On
Sunday, and Monday),* two kennel employees are scheduled, one with
dogs and one with cats.
The following tasks are to be completed each day before opening:
DOGS
Dog housing areas cleaned in the following order:
1. Office
2. Laundry/Smallville
3. Adoption
4. Stray/Quarantine
5. Outside (if any being held in outside kennels)
See Cleaning Procedures document for detailed information regarding
dog area cleaning.
Dishes and toys pulled from kennels and sent to washer
Dogs fed and watered.
The yards are to be scooped in the following order:
1. Adoption yard
2. Spay/Neuter yard
3. Stray yard
4. Front yard outside office
CATS
Cat housing areas cleaned in the following order:
1. Kitten Room
2. Cat Adoption
3. Cat Stray
4. Cat Isolation
See Cleaning Procedures document for detailed information regarding
cat area cleaning.
Cats fed and watered
Dishes, toys, litter pans pulled from cages and sent to washer
COMMON AREAS
All floors swept and mopped
Bathrooms cleaned and stocked
Trash taken to dumpster
Cardboard broken down and taken to cardboard recycling container
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FLATHEAD COUNTY ANIMAL SHELTER
ANIMAL INTAKE PROCEDURES
1. General. Accurate and consistent record keeping of all
animals housed at the shelter is essential for the health and
well-being of the animals and smooth operation of the facility
and its programs.
2. Receiving an animal. Citizens are encouraged to bring
stray and unwanted cats and/or dogs to the shelter.
Cats and Owner-Surrendered dogs may be turned away
in cases of occupancy levels which, in the opinion of the
Shelter Director (with input from the Public Health
Officer) create dangerous situations for the staff and
members of the public, as well as putting shelter animals
at-risk for life-threatening diseases.”
For those individuals surrendering litters, office staff will
provide information on the benefits of spaying and neutering
and strongly encourage sterilization of the parent animals
through either their existing veterinarian, the Flathead Spay
Neuter Task Force, or, after consulting with the Shelter
Director, special arrangements may be made through the
Shelter’s spay/neuter program.
A. The intake of owner-surrendered and stray animals is
recorded in PetPoint Shelter Management Software
or on an Impound Record, to be entered by staff into
PetPoint. A picture of the animal is taken and placed
in the PetPoint electronic file. A “Kennel Card” is
printed, placed in a clear plastic sheet protector, and
placed on the kennel door housing the animal. Other
pertinent information (shown below) is also printed
and stored in for easy viewing. All information stored
herein is updated to reflect any changes that may
occur.
I. For stray animals, pertinent details, such as tag
numbers for licenses and rabies, and type and
color of collar are recorded. The animal is
scanned for a microchip. If one is found, the
information is recorded and the recording
company contacted for owner information. If the
person bringing in a stray is interested in
adopting the animal after the stray period, he or
she should be encouraged to leave contact
information at the time of surrender so that they
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may be given first priority if the animal becomes
available for adoption.
II. For owned animals, the person surrendering the
animal completes a Surrender Profile, giving
pertinent information, including behavioral and
medical history. Any existing veterinary records
should be submitted. If unavailable, the name of
the veterinary clinic should be provided. If the
animal does not have a veterinarian, indicate
“none.”
The Surrender Profile provides vital
information for placing the animal in a
suitable home. Shelter staff or
volunteers should carefully review the
profile to clarify any misunderstandings
or to obtain detailed
information.
B. Animal care staff will examine and weigh the animal
and administer vaccinations and dewormer. An
examination is performed, and pertinent information is
recorded on an examination form. Dogs at least six
weeks old receive a parvovirus-adenovirus-distemperparainfluenza
vaccine and a bordatella vaccine. Cats
receive vaccinations against rhinotracheitis,
calicivirus, chlamydia and panleukopenia. “Ownersurrendered”
dogs will also receive a rabies vaccination
and a micro-chip at this time (upon intake), unless
evidence can be substantiated that the dog has a
current, unexpired rabies vaccination. All information
is recorded in PetPoint or on a health
evaluation/medical procedures form (known as “Dog
Exam” and “Cat Exam”) for entry by office staff. The
Exam form is included in the Kennel Card mentioned
in #2A above. Collars, license tags, or other forms of
identification attached to stray domestic animals are
noted on the intake form and an attempt immediately
made by staff members or volunteers to locate the
owner. These forms of identification are retained by
staff and labeled with the animal’s intake number in
the event the animal is returned to its owner.
3. Surrendering clause/signature. Every individual
surrendering an animal or turning in a stray animal
must sign a statement, which indicates that ownership
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of the animal is relinquished to the Flathead County
Animal Shelter. This surrendering clause also attests
to the knowledge of the individual as to whether the
animal has bitten a human or an animal within ten
days of surrender.
Office staff should make certain that individuals
surrendering their pets understand that
relinquishment is final and the animal will not be
returned to them. Office staff should read the
statement aloud to the person relinquishing the
animal.
4. Owner Surrender Fees. A fee is charged to surrender
an owned animal. For a mother and her litter, a
slightly higher fee will be charged. If the surrendering
party is unable to pay the fee, a lesser amount may be
negotiated or the fee may be waived. If the fee is
waived, it is indicated in the animal’s record.
5. Adopt date. Office staff is to note in the animal’s
record the date each animal is available for release.
.
A. Animals with identification. Stray animals
with identification are held for four business (open to
public) days after the date of impoundment before
being made available for adoption.
B. Animals without identification. Stray animals
without identification are held three business (open to
public) days after the date of impoundment before
being made available for adoption.
C. Animals without identification. Stray dogs who
are available for adoption will receive a rabies
vaccination and a micro-chip immediately upon
reaching adoption availability status.
6. Matching. The description of stray animals that have
been brought to the Shelter by citizens or by Animal
Control Officers is immediately cross-checked with lost
animal reports.
If a match has been made, owners should be promptly
called and notified of the process involved for the
release of the animal. The date and time that
telephone calls are made is written on the Impound
Record.
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Flathead County Animal Shelter
Animal Housing Policy
In addition to dog and cat housing areas outlined here, FCAS enjoys an
active “Foster Home” program. The Foster Program Agreement outlines
the details of this program.
DOGS
Whenever possible, Shelter dogs will be housed under the following
USDA guidelines:
USDA LABORATORY CAGE GUIDELINES FOR DOGS:
Up to 33 lbs – 8 sq ft; Up to 66 lbs – 12 sq ft; Over 66 lbs – 24 sq ft
USDA LABORATORY CAGE GUIDELINES FOR CATS:
Less than 8.8 lbs – floor area 3 sq ft – height 24”; Over 8.8 lbs – floor
area 4 sq ft – height 24”
Cage heights should take into account typical postures of an animal and
provide adequate clearance for normal cage components such as food
and water containers.
Regular small Dog kennels measure 4’X 4.5’ = 18 sq ft
IN-HUMANE HOUSING CONCERNS: the continual housing of animals
past the 72 hour temporary holding conditions is not humane care.
Multiple dogs in single kennels and housed in crates does not allow for
the animal to posture, escape defecation (waste), and the safety of
aggression when housed after hours, sometimes up to 12-15 hour
periods, without supervision and opportunity for escape from the
aggressor. More than one dog in the small kennels does not allow for
enough space for each animal to lay if kennel is soiled and contains food
and water dishes.
The following locations are used to house animals:
“Adoption” kennel run
All dogs in this run are legally available for adoption, including
owner-surrendered animals and those who have been made
available following their stray hold.
Ideally, the dogs in the adoption run are altered and available for
immediate adoption; however, they may be housed here pending
S/N surgery.
Dogs that are not yet altered may be adopted but may not leave the
facility until the procedure is complete without consent of the
Director or Canine Animal Keeper/Kennel Manager.
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“Stray” kennel run
The “Stray” run is not used solely for dogs in their stray hold, but
also houses animals available for adoption. To determine if an
animal is available for adoption, see the color coding tags in the
kennel door latch, and/or the kennel card. Explanation of color
coding system is posted on Stray Run entry door
The dogs in the stray run may or may not be altered; those who
have exceeded their stray hold are scheduled for S/N surgery as
soon as space permits.
Dogs that are not yet altered but have completed their stray hold
may be adopted but may not leave the facility until the procedure
is complete without consent of the Director or Canine Animal
Keeper.
Bite Quarantine Room
This room does not have adequate ventilation; therefore it is not
used as a medical isolation room.
Uses:
o Bite/court hold dogs are housed in this room as a priority
o Injured dogs
o Overflow temporary housing
“Smallville”
This portion of the facility will be used for the housing of smaller
dogs to prevent them from having to stay in the louder, larger
kennel runs.
Extremely shy dogs may also be housed in this room.
All dogs assigned to be housed in Smallville shall be assigned a
kennel and the dogs kenneled as appropriate. During the work
day dogs may be allowed to occupy the open area.
Prior to entering this area shelter workers and volunteers must wash
their hands with soap and running water and dry their hands with paper
towel. Shoes and boots must be dipped with a solution of Trifectant or
chlorinated compound mixed to the appropriate strength as indicated on
the label. A shoe/boot dipping container will be placed in the entry
doorway to ensure compliance.
Observation Suite
The observation/isolation area shall be used to house dogs with
illness or that may be extremely prone to contracting illness such
as unimmunized puppies.
Extreme caution must be used with animal in the area so that they
are not subjected to pathogens or allowing the transmission of
pathogens to otherwise healthy animals throughout the shelter.
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Prior to entering this area shelter workers and volunteers must wash
their hands with soap and running water and dry their hands with
paper towel. Shoes and boots must be dipped with a solution of
Trifectant or chlorinated compound mixed to the appropriate strength
as indicated on the label (this will be a second shoe/boot dipping
container).
Office
Up to two dogs may be housed in the office area to improve
socialization and adoptability.
This area is not used as overflow housing, but to showcase certain
animals.
Dogs are free to roam the central office area during the day and are
kenneled in an appropriate kennel run at night.
Appropriate candidates for office housing:
o Housebroken
o Elderly
o Shy
o Minor injuries
o Long-term residents who will benefit from the spotlight of
being the first animals one sees upon arrival to the shelter.
Not appropriate (exceptions made in extremely rare
circumstances):
o Intact male dogs
o Intact female dogs in heat
o Non-housebroken dogs
o Puppies
o Aggressive dogs
o Extremely boisterous or otherwise disruptive dogs
o Dogs with contagious medical conditions
These “office” dogs are allowed to reside within that portion of the
office with non-carpeted floors. The particular dog(s) allowed must
be approved by the Shelter Director, with input from the Animal
Keeper in charge of dogs, and the Administrative
Assistant/Volunteer Coordinator. The dogs must prove themselves
to be well behaved and “housebroken.” At no time may these office
dogs be allowed on those parts of the office which have carpeted
floors.
PUPPIES
Upon intake into the Shelter, all puppies are vaccinated. Although
isolation is recommended for disease control, a two week quarantine
period lengthens shelter stay (and increases length of potential exposure
to parvovirus), is untenable due to space constraints, and may
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contribute to euthanasia due to behavior problems, FCAS shall make
puppies available for adoption without a two-week quarantine period.
When available, puppy foster homes are “on call” so that puppies can be
transferred immediately (within 24 to 48 hours) to a safe private home for
an isolation period. Two weeks later, a booster vaccine and a second
dose of dewormer are administered to these fostered puppies, who are
generally ready to be spayed and neutered at that point. Adopted
puppies shall be returned to the Shelter at 16 weeks of age for a Rabies
vaccination (or proof thereof), which will be administered at no charge (in
the absence of previous vaccination), and the owner shall purchase a
Flathead County dog license, as required by law in Flathead County
Amended Ordinance No. 3, “Animal Control.”
Flathead County Animal Shelter
Animal Housing Policy
CATS
Cats will be housed under the following USDA guidelines:
USDA LABORATORY CAGE GUIDELINES FOR CATS:
Less than 8.8 lbs – floor area 3 sq ft – height 24”; Over 8.8 lbs – floor area 4 sq ft –
height 24”
Isolation Room
Sick cats are housed in isolation.
This room is staffed by the cat care staff only. Access to the room
is limited and trips in and out of the room are to be kept to a
minimum.
Doors to isolation shall be closed at all times.
Any cat exhibiting signs of illness is moved to the isolation room
Air purifiers require cleaning and maintenance of filters
Stray hold/overflow
Incoming stray cats are housed in this room, as are ownersurrendered
cats that require medical or behavioral evaluation
prior to placement in the adoption room.
As space in the adoption room is limited, some adoptable cats will
spend time in this room before being transferred to the adoption
room
Feral cats are housed in the stray room until S/N and subsequent
placement
Air purifiers require cleaning and maintenance of filters
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Adoption Room
The adoption room contains two communal living areas and nine
individual cages.
Cats are chosen for group housing based on temperament, S/N
status, and compatibility with other cats.
All cats in the adoption room are altered and available for same
day adoption.
Kitten Room
This room currently holds two catteries, which house kittens
available for adoption that have been altered and kittens that are
awaiting S/N surgery.
The kittens are divided by S/N status and the cages are clearly
marked to minimize confusion as to who is currently available.
This room may be used for alternate purposes in the future,
including a puppy room, as it has good ventilation.
Office
From time to time the Animal Keeper in charge of cats and the
Shelter Director may opt to select a resident office cat. The cat
must be well-socialized, have a mellow disposition, and be
extremely dog-tolerant.
The cat may serve as a dog-tester, that is to say he/she meets dogs
to determine if the dog is cat-friendly, cat-indifferent, cat-fearful, or
cat-aggressive. This test is done in a safe area under the
supervision of experienced staff. The cat should be in no danger
and the dog is handled by kennel staff.
No cats with contagious conditions will be housed in the office area
at any time.
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Flathead County Animal Shelter
Dog Care Protocol
Intake
Complete Dog Examination Form immediately after intake (vaccinations,
worming, sex, age, and general health)
If assistance is needed with exam, get help from another staff person
If the animal appears unhealthy, make note for vet under comment
section on form and leave note on vet desk.
If situation is urgent call vet or make arrangements for outside care.
Cleaning – Adoption, Stray, Observation Room, and Smallville.
Begins each day by or before 9:00AM
Kennels and cages are sanitized daily following the procedure outlined
below:
o Scoop all solids and remove food and water containers (sent
to dishwasher), bedding (sent to laundry), toys, etc.
o Kennel is thoroughly hosed, walls included, washing hair,
dirt, food, etc. into the drain
o Hair, dirt, food, and other debris are removed from drain
prior to next steps, which are:
o Kennel is saturated with chlorinated degreaser
o Floors, walls, panel wire, and doors are scrubbed with a
broom-brush
o Kuranda Bed is cleaned thoroughly
o Rinse well and squeegee thoroughly.
Dogs are let out to exercise while kennel is cleaned. Dogs are NEVER
left in kennels for cleaning.
Same procedures for dogs in wire crates are to be followed, scaled
down for obvious reasons.
After dogs are returned to kennels, the main floor runway between
kennel runs shall be mopped with a chlorine bleach solution
Dogs are then fed and watered in clean containers
Feeding
Flathead County Animal Shelter feeds Science Diet, as a member of
the Shelter Feeding Program.
Dogs receive 2 cups in morning, 1 cup at night. This accommodates
the majority of the dogs at the shelter. Small, thin, heavy, etc—feed
according to Science Diet guidelines
Wet food is offered to undernourished, ill, or thin dogs.
Consult the veterinarian regarding special needs dogs and feeding
program.
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Flathead County Animal Shelter
Cat Care Protocol
The following procedures are written to minimize stress on the cats and
keep them as healthy as possible during their shelter stay. Change =
stress to cats!
Intake
Complete Cat Examination Form immediately after intake (vaccinations,
worming, sex, age, and general health)
If assistance is needed with exam, get help from another staff member
If the animal appears unhealthy, make note for vet under comment
section on form and leave note on vet desk.
Cleaning – Adoption, Stray and Sick Rooms
Spot clean with trifectant (bars, ceiling, floor, and walls) unless cage is
particularly dirty or if cage has been vacated, at which point cage is
thoroughly sanitized.
Keep cats in cages when spot cleaning.
Wear gloves at all times, changing gloves between cats.
Change blanket only if soiled.
Change water and food dishes daily.
Change litter box daily.
One cat per standard sized cage (when possible).
Replenish water periodically and always before closing.
Scoop litter box as needed throughout day.
Feeding - Adoption and Stray Rooms
All cats receive dry food.
Wet food is offered to any cat that appears healthy but is not eating
adequately.
Do not mix wet and dry food. Monitor health daily, if a cat is not
eating, check mouth for ulcers. If present, move to sick room.
If any cat shows signs of URI and there is no space in sick room, see
Foster Coordinator or Director immediately. In the interim, provide
supportive care as outlined below.
Feeding and Supportive Care – Sick Room
All cats in sick room receive wet food in separate bowl from dry food.
Any cat not eating due to illness may require force feeding.
Check mouths of sick room cats daily for ulcers or mouth sores. If
present, force feeding IS required and should be documented.
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Where force feeding is necessary, feed 30 to 60 cc daily. Use A/D
diluted with small amount of warm water. Baby food or KMR can be
used when A/D is not available.
Dehydrated cats (determined via skin pinch test) require
administration of subcutaneous fluids. Amount will depend on level of
dehydration, from 100 to 150 cc, administered once or twice daily.
Clean faces with warm damp towel as needed to clear eyes and
airways.
See Cat Medical Protocol sheet for detailed medical instructions.
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Flathead County Animal Shelter
Ongoing Medical Care
In keeping with the terms of the “Veterinarian Services Contract,” the
Shelter Veterinarian (referred to as “Contractor”) shall provide general
veterinary services at the Animal Shelter as requested. These services
shall be requested using the “Animal Health Concern” form. The
completed form shall be submitted to the Contractor prior to her/his
next visit, along with a copy submitted to the Shelter Director. Critical
health concerns that cannot await the next scheduled visit shall be
transmitted to Contractor via telephone contact. If Contractor is
unavailable, the health concern shall be given the Director for proper
action.
The Health Concern form shall be kept updated before, during, and after
appropriate treatment. Both active forms and completed forms shall be
kept in a file, and shall remain in a file cabinet next to the desk being
shared by Contractor and Animal Attendants (in the area known as the
“back office”).
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Flathead County Animal Shelter
Closing Procedures
Animal Housing Area – Dogs
1. Water pails full with clean water;
2. Kennels clean, all excrement removed, mopped, if necessary;
3. Excrement storage buckets emptied into dumpster, fresh bags in
buckets;
4. Scooper buckets filled with fresh bleach water;
5. Food dishes pulled, placed in dishwasher, washed;
6. Food stocked as prescribed;
7. Dishwasher drained and traps cleaned;
8. Lights out in all rooms.
Animal Housing Area – Cats
1. Trash emptied from Cat Rooms;
2. Water dishes filled with clean water, food replenished as needed;
3. Clean/change litter pans (as needed);
4. Food stocked;
5. Lights out in all rooms.
General Areas
1. All trash containers (indoor and out) emptied into dumpster, fresh
bags in all containers;
2. Laundry washed, dried, folded, and stored;
3. Food room stocked;
4. Cleaning supplies checked, make list for reorder;
5. Laundry Room floor swept and mopped.
Front Office
1. All transactions entered;
2. Register closed out, deposits prepared and placed in locked
container;
3. All trash containers emptied (including bathrooms), fresh bags
placed in containers;
4. Verify that climate controls are safely and properly set;
5. Check that all doors and windows are locked, all lights out;
6. Lock front gate upon departure.
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FLATHEAD COUNTY ANIMAL SHELTER
EUTHANASIA POLICY
No animal is euthanized without medical or behavioral cause.
Animals are NOT euthanized for space, color, length of stay, age
without associated untreatable medical concerns, etc.
Reasons for Euthanasia include, but are not limited to:
1) Behavioral problems – e.g. biting, aggression, or other behaviors
which have made the pet unadoptable;
2) Incurable illness or injury that would cause suffering if the
pet’s life is continued;
3) Old Age – Deterioration to loss of major bodily functions. Severe
impairment of the quality of life.
Decisions to euthanize are made by the Director and Animal
Keepers with input from Animal Care Attendants. In cases of
medical euthanasia, the Veterinarian is consulted. In the absence
of Director, the animal keepers make all decisions together.
No animal is euthanized prior to staff in charge conferring with
peer and/or the FCAS Veterinarian.
Animals are pre-sedated using a sedation cocktail dictated by the
shelter veterinarian.
Animals are euthanized via IV, IP, or IC injection using pre-mixed
Fatal Plus Solution, as approved by MT Dept. of Veterinary
Medicine.
Animals are bagged, weighed and tagged and placed in freezer.
Owners requesting euthanasia have the following two options:
o Take animal home for burial following euthanasia
o Leave animal for handling by FCAS
The medical trailer is the official euthanasia room; however alternate
approved locations may be used for the well-being of the animal.
All euthanasia supplies and records are kept in the trailer in a locking
cabinet.
The Euthanasia Technicians are in charge of all recordkeeping to ensure
all documentation and supplies are in order, in compliance with Federal
and State regulations.
An annual inspection takes place (usually in the spring) and is
conducted by the MT State Board of Veterinary Medicine.
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DOG LICENSURE AND ENFORCEMENT OF ORDINANCE
AMENDED ORDINACE NO. 3, Section 3 DOG LICENSING, Part A states:
“A. License. It shall be unlawful for any person to keep, harbor, or
maintain any dog over four (4) months of age in Flathead County,
unless such dog is duly licensed or deemed exempt as herein
provided. Licenses shall be issued by the Flathead County Animal
Control Center, or obtained at a participating veterinarian's office.
Before a dog license is issued, the owner of such dog must present
a certificate from a veterinarian stating that such dog has received
a rabies vaccination. The certificate must show that the rabies
vaccination is current. Licenses shall not be issued to any person
under eighteen (18) years of age unless a parent or guardian signs
the application as co-owner.” Flathead County Animal Shelter is
attempting to promote, maintain, and enforce dog licensure within
Flathead County through the following measures:
1) All dogs recorded within the Shelter’s Intake Procedures shall leave
the Shelter with a current license. This shall be accomplished as
follows:
All adopted dogs shall be licensed, as is the current practice;
All strays returned to their owners shall be either be licensed
at the time of discharge from the Shelter, unless the owner
can show proof of existing license. An owner unable to show
proof of license, shall be issued a license, provided that the
owner can produce a current rabies vaccination certificate
within seven days of discharge from the Shelter. An owner
unable to show proof of current rabies certificate within 7
days of discharge may return to the Shelter on the next
“Veterinarian visit day” following the day of discharge, and
shall receive a rabies vaccination from the Shelter (this
vaccination requires a scheduled appointment), along with a
Rabies Certificate and a license. An owner of an unlicensed
dog discharged from the Shelter who chooses not to return to
the Shelter within 7 days following discharge to receive a
license through the above noted processes shall be subject to
a citation resulting in a fine in accordance with Amended
Ordinance No. 3 “Animal Control” Section 2, “Dog Licensing,”
Part E.
2) All licenses issued shall be followed up with an aggressive renewal
program made up of the following components:
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An annual renewal notice, sent to the license holder by U.S.
Mail at the first of that month in which the annual license is
set to expire. A duplicate of the renewal notice, stamped
with the date sent, shall be kept in a file at the Shelter office.
If no response to the renewal notice is received within 30
days of license expiration, a follow up telephone call by an
Animal Control Officer will be made (and noted on the
renewal form, showing date and time of call).
If no response to the telephone call is made within the 7
days following the telephone contact, a follow up call will be
made by an Animal Control Officer, and noted on the
Renewal Notice copy.
If the follow up telephone contact yields no response, a
personal visit to the license holder’s residence will be made
by an Animal Control Officer. If the owner cannot be found
at his or her place of residence, the Renewal Notice, along
with a Notice of Delinquency may be served by leaving it with
a person at the residence or by placing it in a prominent
place at the main entrance of such residence, if accessible.
This action will be noted on the Renewal Notice copy.
After seven days following the issuance of the Notice of
Delinquency, if no response is received by the Shelter, the
dog owner shall be subject to a citation, possibly resulting in
a fine in accordance with Amended Ordinance No. 3 “Animal
Control” Section 2, “Dog Licensing,” Part E.
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