ark closer. You can't - Frankfurt Airport

You can’t
ark
closer.
Why not simply park where you take off? Right
at Frankfurt Airport. Whether you’re flying away
on holiday or to your next meeting, we’ve got the
right offer for you. For more information and
bookings, please visit www.frankfurt-airport.com
This brochure was finalised in 2013.
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main, Germany
Additional information:
Fraport Communication Center:
Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636]
The rate charged when calling from a German landline
phone is € 0.14 per minute. Other rates may apply to
mobile phones.
Social media:
www.twitter.com/Airport_FRA
www.facebook.com/FrankfurtAirport
www.facebook.com/FraportKarriere
Videotext:
hr: screens 561 to 566, SWR: screens 561 to 566,
3sat: screens 480 ff.
All rights reserved, especially those to mechanically, electronically, or photographically
reproduce any or all of this content, store or process it in electronic systems, or reprint it in
periodicals. The information provided here is subject to change subsequent to its finalisation for
publication. Fraport AG therefore gives no guarantee of its completeness or correctness.
Airport
Guide
Frankfurt Airport at a Glance
3

2
Good to Know 4–17
Getting Ready to Travel 6–7
Parking 8–9
Getting to the Airport by Bus or Train 10–11
Airlines from A to Z 12–15
Check-in, Luggage, Checks 16–17
Shop & Experience 18–25
Duty Free 20
Shopping 22–23
Food & Beverages 24–25
Services from A to Z 26–35
Lounges 36–37
Map of Terminals 38
Download free of charge:
the Fraport Airport App for the iPhone
and Android-compatible smartphones.
It is also available as a web application.
For more information, see the centerfold.
3

4
Let us
show you
where everything is
Then roam freely
“What should I know before starting my
trip? Where is the best place to park?
How should I prepare for check-in?”
In the following pages, you will find the
answers to these questions and many
more – so you can enjoy your trip right
from the start.
Getting Ready to Travel 6–7
Parking 8–9
Getting to the Airport by Bus or Train 10–11
Airlines from A to Z 12–15
Check-in, Luggage, Checks 16–17
5

Be Prepared
Valuable tips for your trip
Carry-on and checked luggage: what may go where?
Checked bags
Carry-on luggage
(up to 100 ml)
Mixtures of liquids and solids and
materials of similar consistency
(e.g. soup, syrup)
Checked bags
Carry-on luggage
(up to 100 ml)
Liquids, such as water,
lemonade, coke and other
refreshments
Checked bags
Carry-on luggage
(up to 100 ml)
Gels, including shampoo and
shower gels, cremes, lotions and oils
Checked bags
Carry-on luggage
(up to 100 ml)
Shaving cream, foams, deodorants,
and other products in pressurised
containers
Items of everyday use, such as nail
scissors, disposable razors, and
pocket knives with a maximum
blade length of 6 cm*
Personal medications,
baby food
Checked bags
Carry-on luggage
Checked bags
Carry-on luggage
(up to 100 ml)
Perfumes, cosmetics, mascara,
pastes, including toothpaste,
sprays and aerosols
Gas and gas containers,
naphtha lighters*,
paint spray cans
Checked bags
Carry-on luggage
Checked bags
Carry-on luggage
Please see our information on dangerous goods at
www.frankfurt-airport.com under Check-in & Luggage,
Baggage, Dangerous Goods.
Products carried in hand luggage must be placed in a transparent, reclosable bag with a
maximum capacity of one litre. Please note that each passenger may only carry one such bag.
Medications and baby food are exempt from this requirement. * Other EU countries may have
different regulations from those in Germany. Please contact your airline ahead of time to
obtain information.
Passenger Assistance
Good to Know. Getting Ready to Travel
At Frankfurt Airport, FraCareServices provides personalised
assistance for disabled passengers and those with limited
mobility free of charge. To take advantage of this service,
please contact your airline or travel agent at least 48 hours
prior to departure. For security reasons, it is not possible for
you to book this service directly.
Parking for disabled persons is available in the parking facility
P 4 at Terminal 1 and the parking facility P 8 at Terminal 2.
Simply follow the signs. If you are arriving or leaving by
train, you can obtain assistance by calling the Mobility
Service Office of Deutsche Bahn at
+49 (0) 180 5 512512 (€ 0.14/min).**
On the day of your departure, go to your airline‘s check-in
desk as usual, or to one of the call points to notify the service
that you have arrived. There are call points around the ter-
minals (please see the map on page 38 for their locations).
Please use the call button to talk to the mobility service.
Tip: Porter and Escort Service for Everyone
You can reserve a personal porter or escort service,
which then takes you to your destination comfortably
and via the shortest route. See page 31 for more
information.
** This rate is for calls from a German landline phone. Other rates may apply to mobile phones.
6 Be Prepared Be Prepared
7

Parking Made Easy
Frankfurt Airport offers parking services
for every need
Parking at the Terminals
Whether you are departing from Terminal 1 or 2, you can
take advantage of the parking facilities with capacity for
more than 14,000 vehicles, which are conveniently located
right at the terminals. They are open 24 hours, and you can
use them without making reservations in advance or
entering into a contractual obligation.
g Terminal 1 / P 2 + P 3, Terminal 2 / P 8 + P 9
Prices: 1 hour € 4.00 | 1 day € 25.00 | 1 week € 115.00
Business Parking
If you fly out of Terminal 1 often, but not on a regular basis,
and are usually in a hurry, the Business Parking service is just
right for you. A separate entrance, extra-wide parking
spaces, and only a short walk to the check-in halls without
having to change levels make sure your trip gets off to fast,
comfortable start. Best of all: You remain flexible,
with no need to book in advance or sign a contract.
g Follow the signs for “Business Parking”
(P 4 at Terminal 1)
Prices: 1 hour € 5.00 | 1 day € 29.00 | 1 week € 145.00
Parking for Disabled Persons
g Terminal 1 / P 4 (row 225), Terminal 2 / P 8 (level U 4, row 17)
Prices: 1 hour € 4.00 | 1 day € 25.00 | 1 week € 115.00
Ladies‘ Parking
Holiday Parking
When going away on vacation, you can take advantage of
our attractively priced Holiday Parking Lot, which is conveniently
located right on the airport premises. A free shuttle bus
takes you to your terminal. The rates for one week start at
€ 49. Brand new: On www.frankfurt-airport.com you can
reserve your parking space in advance for only € 5!
Tip: Early Bird Online Rates
Book early – and reap major savings! You can reserve
a terminal parking space between nine months and two
weeks before your trip. Go to www.frankfurt-airport.com
and save up to 53 percent. Minimum duration of
parking: seven days.
Our Parking Rates at a Glance
Good to Know. Parking
g Terminal Parking at Terminals 1 and 2 (TP)
g Business Parking in P 4 at Terminal 1 (BP)
g Holiday Parking lot during high season from April
to October (HP HS)
g Holiday Parking lot during low season from November
to March (HP LS)
Duration of parking TP BP (P 4) HP HS HP NS
Up to 30 minutes € 2.50 € 5.00 € 3.60 € 3.60
Up to 60 minutes € 4.00 € 5.00 € 3.60 € 3.60
Each additional hour or part thereof € 4.00 € 5.00 € 3.60 € 3.60
Max. daily rate € 25.00 € 29.00 € 23.50 € 23.50
Each additional hour or part thereof € 4.00 € 5.00 € 3.60 € 3.60
Each additional day (max.) € 25.00 € 29.00 € 23.50 € 23.50
g Terminal 1: via entrances P 1 to P 5
Terminal 2: via entrance P 8
Prices for P 1, P 2, P 3 and P 8: 1 hour € 4.00 | 1 day € 25.00 |
1 week
Each additional day or part thereof
2 weeks
3 weeks
€ 115.00
€ 10.00
€ 145.00
€ 175.00
€ 145.00
€ 10.00
€ 215.00
€ 285.00
€ 64.00 € 49.00
€ 5.00 € 5.00
€ 84.00 € 64.00
€ 104.00 € 79.00
1 week € 115.00; Prices for P 4: 1 hour € 5.00 | 1 day € 29.00 |
Each additional week € 30.00 € 70.00 € 20.00 € 15.00
1 week € 145.00
For updates and other offers see www.frankfurt-airport.com.
8 Parking Made Easy Parking Made Easy 9

Comfortable Travel
to the Airport
Get here in style by bus or train
From Train to Plane and Back Again
The regional and long distance train stations are optimally
linked to the airport terminals (see map on page 38).
g You can walk straight to Terminal 1.
g It only takes a few minutes to get to Terminal 2 by
shuttle bus (leaves from the bus station in zone B in
front of Terminal 1) or Sky Line (leaves from Concourse
B in Terminal 1).
g Regional train station (S-Bahn metropolitan trains, re-
gional and local services): Terminal 1, access via Level 0
g Long-distance train station: opposite Terminal 1
Bus Connections
g To nearby towns and cities from Terminal 1 (public
bus station, bays 14-24) and from Terminal 2
g Lufthansa airport buses to Heidelberg, Mannheim, and
Strasbourg: from Terminal 1, Concourse B West (Arri-
vals level). Purchase tickets from Lufthansa or the driver.
g Frankfurt Airport to Frankfurt-Hahn Airport: Terminal 2,
Concourse E. The trip takes about 1 hour and 45 minutes.
Deutsche Bahn – Information and Tickets
There are Deutsche Bahn (DB) Travel Centers and Service Points
at the regional train station and the AIRail terminal, open from
6 a.m. to 9 p.m. For long-distance train connections, please
consult our journey planner at www.frankfurt-airport.com, or
the DB Travel Service at +49 (0) 180 5 996633 (€ 0.14/min).*
Within Germany, you can take advantage of reduced price
Rail&Fly tickets for travel to the airport; information is
available from your airline and DB.
*This rate is for calls from a German landline phone. Other rates may apply to mobile phones.
Good to Know. Getting to the Airport by Bus or Train
Commuter Trains (S-Bahn)
You can take the S 8 and S 9 trains from the airport straight
to Frankfurt, Wiesbaden, Mainz, Kelsterbach, Offenbach, and
Hanau. Change trains at Frankfurt/Main central station for
other cities.
Lufthansa AIRail Service
To take advantage of Lufthansa’s AIRail service, you must
check in and get your boarding pass at least 15 minutes
before the train leaves. If you are traveling from Cologne and
Stuttgart, you can take advantage of the convenient online
or mobil check-in service or go to the Lufthansa check-in
desk to get all boarding passes.
Lufthansa passengers originating in Siegburg/Bonn can
check in from a smartphone up to 15 minutes before
the train leaves the Cologne central station; a Mobile
Boarding Pass is sent to their phone. They can also check in
and print out their boarding passes at home.
Check-in at the Siegburg/Bonn station is not possible.
They can then check their luggage at the baggage drop
at the AIRail Terminal at Frankfurt Airport. More information
is available at www.lufthansa.com.
Tip: Check-in at the AIRail Terminal
If you are arriving by train, you can use the convenient
luggage check-in at the AIRail Terminal (on the pedestrian
bridge connecting the long-distance train station and
Terminal 1). See pages 12–15 for a list of the airlines that
offer this service.
10 Comfortable Travel to the Airport Comfortable Travel to the Airport
11

A
Airlines from A to Z
Well over 100 airlines operate at Frankfurt Airport. The following
alphabetical list helps you find your airline’s check-in
desks. For up-to-the-minute information, please go to
www.frankfurt-airport.com.
Airline Code Terminal Concourse Desks
Adria Airways JP A 51–461 LH
Aegean Airlines AEE B 682–685
Aer Lingus EI E 989–990 •
Aeroflot SU E 961–964
Air Algérie AH B 480–482
Air Astana KC E 941–960
Air Baltic BT E 991–992
Air Cairo MSC D
Air Canada AC C 675–678
Air China CA B 517–524
Air Dolomiti EN B 474–479
Air Europa AEA E
Air France AF D 801–804 •
Air India AI B 501–504
Air Malta KM C 733–736
Air Moldova MLD B 474–479
Air Namibia SW E 916–920
Air One AP A 51–461 LH
Air Transat TS D
Air VIA Bulgarian VIM D 805–820
airberlin AB E 980–985 • •
Alitalia AZ D 801–804
American Airlines AA E 964–968
ANA NH B 678–681
Armavia RNV E
Airline Code Terminal Concourse Desks
Asiana Airlines OZ B 669–674 •
Austrian Airlines Group OS A 51–461 LH
BA CityFlyer CFE E 901–906
Belavia BRU D 805–820 •
British Airways BA E 901–906
British Midland
International
BM A 51–461 LH •
Bulgaria Air FB C 704–705
Bulgarian Air Charter BUC D •
Cathay Pacific Airways CX E 916–920
China Airlines CI D 815–820 •
China Eastern Airlines MU D 854–859
Condor DE C
751–753,
773–783
12 Airlines from A to Z Airlines from A to Z
B
C
D
E
F
Corendon Airlines CAI D
Good to Know. Airlines from A to Z
Croatia Airlines OU A 51–461 LH •
CSA Czech Airlines OK D 809–810
• •
Cyprus Airways CY B 474–479 •
Delta Air Lines DL D 841–852
Egypt Air MS B 485–489
El Al Israel Airlines LY C 791–795
Emirates EK E 995–999 •
Eritrean Airlines ERT E 941–960 •
Ethiopian Airlines ET B 485–487
Etihad Airways EY E 941–946 •
Finnair AY E 949–951
13

F
G
I
J
K
L
M
N
O
P
Q
R
Airline Code Terminal Concourse Desks
Flybe BE E 911–912
Freebird Airlines FHY E
Georgian Airways TGZ D 890–891
Germania ST D
Germanwings GWI E
Globus GH E
Gulf Air GF D 883–885 •
Iberia Express IBS E 907–910 •
Icelandair FI E 941–960
Iran Air IR C 708–712
Iraqi Airways IA E
JAL Japan Airlines JL D 816–820
Jat Airways JU C 701–702
KLM Royal Dutch Airlines KL D 801–804
Korean Air KE D 841–848 •
Kuwait Airways KU D 891–895 •
LAN Airlines LA C 763–766
LOT Polish Airlines LO A 51–461 LH
Lufthansa LH A 51–461 • •
Lufthansa LH B 51–461 • •
Luxair LG A 314
Malaysia Airlines MH D 886–889 •
MEA Middle East Airlines ME B 493–497 •
Montenegro Airlines YM D 880–885
NIKI HG E 980–985 • •
Nouvelair Tunisie LBT E
Oman Air WY E 952–956 •
Onur Air OHY E
PIA Pakistan
International Airlines
PK D 880–899 •
Qantas Airways QF E 913–918
Qatar Airways QR B 537–543 •
Rossiya FV E •
Royal Air Maroc AT B 493–495
Royal Jordanian RJ E 988–990
Airline Code Terminal Concourse Desks
S7 Airlines SBI E 953–968
Saravia-Saratov Airlines SOV E 961–968
SAS Scandinavian Airlines SK A 51–461 LH •
SATA Internacional SP E 948–950 •
Saudia SV D 849–852
Singapore Airlines SQ C 708–720 •
Sky Airlines ZY D •
Somon Air SMR E
South African Airways SA B 658–662
Srilankan Airlines UL E 965–968 •
SunExpress XQ D 886–899 •
SunExpress Deutschland XG D 886–899 •
Swiss International Air Lines LX A 51–461 LH •
TAM Linhas Aéreas JJ C 759–766
TAP Portugal TP A 51–461 LH •
Tarom RO B 474–479
Thai Airways International TG C 741–747 •
Transaero Airlines UN D 846–848 •
TUIfly TUI D 861–868 •
Tunis Air TU C 759–767
Turkish Airlines TK B 658–685
Turkmenistan Airlines TUA D 850–852
Ukraine International
Airlines
PS D 863–864
United Airlines UA B 501–511
US Airways US C 734–741
UTair UTA E
Uzbekistan Airways HY D 880–899
Vietnam Airlines VN D 808–815
Vueling VLG E
Yemenia Yemen Airways IY E 957–959 •
14 Airlines from A to Z Airlines from A to Z
S
T
U
V
Y
Good to Know. Airlines from A to Z
Night-Before Check-in
Please contact your airline to find out when the check-in desks are open and whether
all those traveling together must be present for night-before check-in.
Check-in at the AIRail Terminal
Those arriving by train can use the convenient check-in at the AIRail Terminal.
15

Relaxed Check-in
Get your bags safely on their way
Check-in
Please have your flight documents, ID or passport, and visa
(if required) ready. A number of airlines also offer online
check-in services or quick check-in machines. We recommend
to be at airport about three hours ahead of time.
At www.frankfurt-airport.com you will find detailed
information.
Tip: The Night Before Check-in
Please consult the table on pages 12-15 to see
whether your airline offers this service.
Luggage Regulations and Checks
Prior to departure, you and both your checked and carry-on
bags are screened for forbidden objects. You can view the
list of objects that are not allowed at
www.frankfurt-airport.com. Your checked-in bags are
automatically checked. It may occasionally be necessary to
open a bag when you are not present. Lock them in the
usual way, but please do not use any padlocks.
Dangerous Goods
You are not allowed to travel with any hazardous goods. For
a detailed list of items that are allowed and prohibited in carry-
on and checked luggage, go to www.frankfurt-airport.com
then Check-in & Luggage, Baggage, Dangerous Goods.
Automated Border Checks
In Terminal 1, Concourse B, Level 2 (when leaving Germany)
and Level 3 (when entering Germany), you can pass the
border check with a digital iris scan. If you have a valid
machine-readable passport, you can register for this option
free of charge at the Enrollment Center in Terminal 1,
Concourse A, Level 2. The irises of your eyes are scanned
and digitally saved in a database together with your passport
data. In Terminal 1, Concourse C, Level 3 (when entering
Germany), passengers who have one of the new e-passports
can also take advantage of the EasyPASS border checks with
automatic face recognition. Use of this service is also free of
charge, and no advance registration is required.
Baggage Carts
Baggage carts are available for a deposit at more than
100 dispensers. The deposit is refunded in cash when you
return the cart. It is not necessary to pay a deposit in the
post-security areas.
Luggage storage
Good to Know. Check-in, Luggage, Checks
If required leave your heavy or bulky luggage, coat, or
important documents at our left luggage facility.
g Terminal 1, Concourse B, Level 1
Open daily 24 hours
g Terminal 1, Concourse B/C, Level 2
g Terminal 2, Concourse D, Level 2
Open daily from 6 a.m. to 10 p.m.
16 Relaxed Check-in Relaxed Check-in
17

Great
ways
to pass the time at the airport
Grab a snack or drink, purchase a gift for your loved
ones, or just take a moment to take in the nonstop
activity of the airport. Get ideas from the following
pages and find out where you can indulge in
culinary pleasures in a comfortable atmosphere,
experience an extraordinary diversity of shops and
lifestyle, or treat yourself to a dose of wellness.
Duty Free 20
Shopping 22–23
Food & Beverages 24–25
18 19

Borderless Shopping
Save real money shopping in the Duty Free & Travel Value
shops! At Frankfurt Airport we offer all passengers, no matter
where they are heading or where they live, a huge variety of
regularly changing specials at outrageously low prices.
Good things can be this affordable!
The products sold in the Duty Free & Travel Value shops cost
up to 30 % less than domestic prices! Special offers that
change monthly let you save another 30 %.
Discover unique items that are only available in Heinemann
Duty Free & Travel Value shops. New: specialty and fine
foods (in the A and Z departure areas) of major brands such
as Kusmi Tea, Fauchon, and Fortnum&Mason.
You can also reserve your favorite products over the Internet
(www.frankfurt-airport.com). You can pick up your orders in a
Duty Free or Travel Value shop on the way to your departure
gate.
All merchandise naturally complies with the applicable
security regulations. Liquid products are sealed by the sales
staff in special plastic bags that you may not open until you
arrive at your final destination. The customs restrictions
naturally continue to apply.
20 Borderless Shopping
FRA Airport
iPhone
Android
Web-App
App
Download now for free!
Available on
App Store and
Google play, also
as Web-App.
Now available
in Chinese.
21

Endless Shopping
From must have accessories and elegant fashions from the
top brands to something fascinating to read during the
flight – at Frankfurt Airport you will be sure to find what you
have in mind. Trendsetters, fashion fans, and world travelers
stock up on the latest inspirations here, 365 days a year.
Benetton: Italian fashions with Flair
Colorful apparel for women, men,
and children in proven high quality,
rounded out by a large selection of
accessories and luggage.
Airport City Mall Frankfurt
Terminal 1, Concourse A
Phone: +49 (0) 69 690-29964,
open from 9 a.m. to 8 p.m.
Fossil: Vintage style accessories
Since 1984, Fossil has been
making an impact with its range
of handbags, belts, leather accessories
and sunglasses.
Shopping Boulevard
Terminal 1, Concourse B, Level 2
6 a.m. to 9 p.m.
Marc O’Polo: The fashion brand
This fashion label for men
and women was founded
in Stockholm in 1967 and is
regarded as the inventor of
casual wear.
Shopping Boulevard
Terminal 1, Concourse B, Level 2
6 a.m. to 9 p.m.
Shop & Experience. Shopping
Christ – Jewelry for All Occasions
Germany’s leading vendor of jewelry
and watches offers you top quality
and service, international brands,
and designer collections – a whole
fascinating world of its own.
Airport City Mall Frankfurt (8 a.m. to 8 p.m.)
Shopping Avenue
Terminal 1, Gate B, Level 2
Terminal 1, Gate A, bei Gate A 11
Terminal 2, Gate E, Level 3
6 a.m. to 9 p.m., partially longer
Relay – News to Go
The place to quickly pick up a
magazine, book, travel guide,
or trade journal before heading
out. A well-stocked Relay shop is
always near you at the airport.
There are Relay shops all over
Terminals 1 and 2,
7 a.m. to 10 p.m., partially longer and earlier
Pn‘A – Hotspot for Fashionable
Accessories
Experience, style, and well-thoughtout
concepts characterize the
range of top-quality accessories,
knits, scarves, blouses, shirts, ties,
leather items, and jewelry at PN’A.
Terminal 1, Concourse A, Level 2
6 a.m. to 9 p.m.
22 Endless Shopping Endless Shopping
23

Tasty enjoyment
A great way to make the time fly by until your plane leaves is
to enjoy a tasty snack, pay a relaxed visit to a restaurant, or
down a thirst-quenching drink. Take advantage of our many
culinary offerings! In the following you’ll find a sampling of
our huge range of food & beverage outlets.
Délicut – Delicious Delicacies
Enjoy this restaurant’s special
architecture and exciting selection
of gourmet foods with
exceptional sandwiches, salads,
soups and tasty desserts.
Terminal 1, Concourse A, Level 2
Phone: +49 (0) 69 690-24951
6 a.m. to 9 p.m.
Käfer’s – Enjoyment with a
Panoramic View
The popular central meeting
place in French bistro style,
featuring a magnificent view
of the apron.
Shopping Avenue, Terminal 1, Concourse B,
Level 2, Phone: +49 (0) 69 690-59157
6 a.m. to 9 p.m.
Starbucks – Inspiring Cup after Cup
Coffee creations, sweet treats,
hearty snacks, and an atmosphere
that invites you to relax for a little
while before or after your trip.
Everything is also available to go.
Shopping Avenue, Terminal 1, Concourse
B, Level 2, Open 24 hours; Terminal 1 C,
Level 2, 7 a.m. to 9 p.m.
Shop & Experience. Food & Beverages
Marché Natural Bakery
Stroll between inviting market
stands and choose from a
plethora of high-quality, fresh
products from regional suppliers.
Terminal 1, Concourse B, Level 1
Phone: +49 (0) 69 690-25948
6 a.m. to 10 p.m.
dean&david: “fresh to eat”
Healthy, creative fast food in a relaxed
setting. Salads, multigrain and
whole-grain breads, curries, soups,
sandwiches, wraps, and beverages
– always fresh and 100% natural.
Airport City Mall
Terminal 1, Concourse A, Level 0
9 a.m. to 8 p.m.
Nordic Bakery –
an Oasis of Peace at the Airport
The first in Germany:
Scandinavian design meets classic
bakery and Nordic hospitality.
Shopping Plaza
Terminal 2, Concourse D/E, Level 3
7 a.m. to 9 p.m.
24 Tasty enjoyment Tasty enjoyment
25

26
Just
let go
for a change –
while knowing that everything is under control
Enhance your stay at Frankfurt Airport with the
many services offered. Revitalise yourself with a
massage or visit a hair salon to relax while getting
styled. Watch the action on the airfield from the
Visitors’ Terrace or by going on one of our
airport tours.
Our new rest and waiting areas invite you to
kick back and relax, and so do the many lounges,
which have pleasant atmosphere and many ways
to pass the time until your flight starts boarding.
Children can romp around before, during, and
after trips in our play areas. We look forward to
your visit!
27

We are at your
service – from A to Z
Everything Taken Care Of
Airport Car Service
You can book secure parking in special areas behind
high-security gates; other services such as valet parking,
car care, and inspections are also available.
g Parking garage at Terminal 1, accessible via P 4
Phone: +49 (0) 69 690-27901,
www.acs-airport.de (in German only)
Airport Travel Market
In Terminal 1, Concourse C, Level 3 (Gallery) you’ll find
more than 30 travel agencies with a huge range of
destinations, special offers, and bargains.
g Terminal 1, Concourse C, Level 3 (Gallery)
They are open daily from 10 a.m. to 6 p.m.
Banks and Currency Exchange
You can take care of bank business and change money at
many locations in Terminals 1 and 2. There are also 24-hour
ATM machines near the banks and in the terminals.
Conferencing
A large number of rooms of different sizes are available for
conferences and meetings at the Airport Conference Center.
g Frankfurt Airport Center 1
www.acc-frankfurt.de
Phone: +49 (0) 69 690-70500,
E-Mail: acc-reservierung@fraport.de
Dry Cleaning
g Terminal 1, Concourse C, Level 0, Airport City Mall
Frankfurt
Open Monday to Friday, from 7 a.m. to 8 p.m. and on
weekends from 9 a.m. to 5 p.m.
Fax and Photocopy Service
Available around the clock for a fee at the “Service Points” of
Fraport AG in Terminals 1 and 2 and in the Lost & Found
Office, open daily from 8 a.m. to 6 p.m.
Tip: Frankfurt Airport App
The FRA Airport App and Web App give you quick,
convenient information on services such as flight arrivals
and departures, shops, and parking. You can download
the app from the corresponding stores or use your smartphone
to scan the QR code and load the app straight into
the browser.
Fraport Communication Center (Hotline)
Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636]
(€ 0.14/min. from German landline phones. Other rates
may apply to mobile phones.)
Fraport Travel Service
g Terminal 1, Concourses B/C, Level 2 (Departures)
www.frankfurt.airport.com/bookings
e-mail: travelservice@fraport.de, Phone: +49 (0) 69 690-71000
The travel office that meets all your needs: plane tickets,
hotels, rental cars, package tours, last-minute vacations,
and travel insurance.
Hairdresser
g Terminal 1, Concourse C, Level 0,
Airport City Mall Frankfurt
Open daily from 9 a.m. to 8 p.m.
Services from A to Z
28 We are at your service – from A to Z We are at your service – from A to Z
29

Hotel Reservations: “Hotels & Tours”
Hotel and tour bookings, limousine service, telephone cards,
Frankfurt Card
g Terminal 1, Concourse B, Level 1 in the Welcome Center
www.frankfurt-airport.com/reisebuchung,
e-mail: hotelservice@fraport.de, Phone: +49 (0) 69 690-70402
Lost & Found
Have you lost something at the airport? The Lost & Found
office will be happy to help you find the missing item.
g Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt
Open daily from 9 a.m. to 5 p.m.
Phone: +49 (0) 69 690-66359, Fax: +49 (0) 69 690-54081,
e-mail: fundbuero@fraport.de / lost_property@fraport.de
Luggage Wrapping Service
Our luggage storage facilities will shrink-wrap your bags for
added protection during the trip.
g Terminal 1, Concourse B, Level 1 (arrivals)
g Terminal 1, Concourse B/C, Level 2 (departures)
g Terminal 2, Concourse D, Level 2 (arrivals)
Medical Care
First aid and medical care are available around the clock in the
airport clinic. Vaccinations just before flying are also available.
g Terminal 1, access via Concourse B/C, Level 1
Phone: +49 (0) 69 690-66767
g For emergencies: Call 112 from any airport service
phone. From other landline phones and cell phones,
dial +49 (0) 69 690-44444.
g Dental care is available Monday to Thursday, from 8 a.m.
to 8 p.m. and on Friday, from 8 a.m. to 6 p.m. in the
FAC opposite Terminal 1, Section D, Level 4.
Phone: +49 (0) 69 690-70558
Meeting Points
There are centrally located meeting points on the arrivals
levels of both terminals.
g Terminal 1, Concourse B, Level 1
g Terminal 2, Concourse E, Level 2
Opticians
g Terminal 1, Concourse B, Level 2, Shopping Avenue
Open Mon.–Sat. from 6 or 7 a.m. to 9 p.m.,
Phone: +49 (0) 69 690-70540.
Pharmacies
g Terminal 1, Concourse B, Level 2, Shopping Boulevard
Open daily from 6 a.m. to 9.30 p.m.
g Terminal 2, Concourse D/E, Level 3, Shopping Plaza
Open daily from 7 a.m. to 9 p.m.
Play areas
g Terminal 1, Pier A, Level 2, Transit zone (near Gate A 50)
g Terminal 1, Pier B, Level 2, Transit zone (near Gate B 22)
g Terminal 1, Pier B, Level 2, Transit zone (near Gate B 44)
g Terminal 1, Pier Z, Level 3, Transit zone (near Gate Z 50)
g Terminal 2, Pier E, Level 3, Transit zone (near Gate E 4)
g Terminal 2, Food Plaza, Level 4, presecurity zone
g Terminal 1, Pier A, Level 2, presecurity zone (near Gate A 50)
g Terminal 1, Pier B, Level 2, presecurity zone (near Gate B 22)
g Terminal 1, Pier B, Level 2, presecurity zone (near Gate B 44)
The following play areas open in the 3nd quarter of 2013:
Terminal 1, Pier Z, Level 3, Transit zone (near Gate Z 24)
Terminal 1, Pier C, Level 2, Transit zone (Gate C 15)
Terminal 2, Pier D, Level 3, Transit zone (Gate D 1)
30 We are at your service – from A to Z We are at your service – from A to Z
Police
Tip: Traveling with Children
Make sure your trip is a relaxed one. Our flyer
“Travelling with Children” is a treasure chest of
useful information about traveling with kids.
Phone: +49 (0) 69 755-11900
Porter and Escort Services
Services from A to Z
Regardless of which airline you use, you can book a porter or
escort at Frankfurt Airport, or request one who speaks your
language. The porter service helps you get your luggage to
the check-in desk. The escort service is available for a fee in
31

the public and transit areas of the airport. Both services must
be booked in advance. The following two companies offer
these services:
g AHS FRANKFURT GmbH & Co. KG.
Phone: +49 (0) 69 690-22122, Fax: +49 (0) 69 690-28032,
e-mail: fraservices@ahs-de.com
g Securitas
Phone: +49 (0) 69 690-21300, e-mail: FRA@securitas24.de
Post Office (including Postbank services)
Here you will find all regular post office services, as well as
a Postbank outlet. There is also an integrated Internet lounge
and various Wi-Fi deals.
g Terminal 1, Concourse B, Level 1
Open Monday to Friday, from 9 a.m. to 7 p.m., Saturday,
Sunday and public holidays, from 11 a.m. to 6 p.m.
Telefon: +49 (0) 69 695-25690
Print on Demand
In the Virgin Media stores, you can choose from about 1,000
daily newspapers in 38 languages from all over the world
and print them out yourself right in the store.
g Terminal 1, Concourse B, Level 2, Shopping Boulevard
g Terminal 1, Concourse B, Level 2, Non-Schengen
g Terminal 2, Concourse E, Level 3, Shopping Plaza
Open Mon.–Sat. from 6 a.m. to 9 p.m. or 10 p.m.
Phone: +49 (0) 69 690-29128
Rental Cars
All major car rental companies are represented at the airport.
g Terminal 1, Concourse A, Level 0, Airport City Mall
Frankfurt
g Terminal 2, Concourse D, Level 2
The car return counters of all providers are located right in
the terminal parking facilities (Terminal 1, P 30/33, and
Terminal 2, P 8). If you need to return a car outside regular
business hours, the rental car companies also have safe
boxes installed in the parking facilities, where you can
deposit the vehicle documents and keys.
Showers
g Terminal 1, Pier A, Level 2 (near Gate A 50)
g Terminal 1, presecurity zone, Departures B, Shopping
Boulevard opposite „TUMI“ and the pharmacy
g Terminal 1, Pier B, Level 3, near Kuffler & Bucher
g Terminal 1, Pier Z, Level 3 (near Gate Z 50)
g Terminal 2, Pier D, Level 3 (opposite the security
check for D 5–D 8)
Open daily from 6 a.m. to 10 p.m. (Terminal 1) and 6 a.m.
to 11 p.m. (Terminal 2), fees: € 6.00 or USD 8.00
Includes towel, floormat, shower gel, and blowdryer
Tax Refunds
Services from A to Z
Residents of non-EU countries can get a refund on value-added
tax (VAT) paid in Germany. To do so, you need to obtain
an export certificate from the customs service at Frankfurt
Airport and take it to one of the service providers listed
below, who will refund the tax (minus a fee) to you. You
must present the original receipts.
There are customs desk in:
g Terminal 1: Departures B, Level 2 (near counter 643),
at night at the B baggage claim (between 9 p.m. and 6.30 a.m.)
g Terminal 2: Concourse D, opposite the check-in
counters near the exits
VAT refunds
g Global Blue:
www.global-blue.com; info@global-blue.com
Phone: +49 (0) 800 32222555
g Tax Free Germany:
www.taxfreegermany.de; info@taxfreegermany.de
Phone: +49 (0) 6074 4852865
g Tax-free Worldwide:
www.taxfreeworldwide.com; office.de@taxfreeworldwide.com
Phone: +49 (0) 89 48955250
g Premier Tax Free:
www.premiertaxfree.com
Tip: Terminal Express
After passing the boarding pass check, look out for
our “Terminal Express”. This gate shuttle is available to
all passengers free of charge and can take you to your
connecting flight fast.
32 We are at your service – from A to Z We are at your service – from A to Z
33

VIP Service
Any passenger can book the VIP Service at Frankfurt Airport.
It offers you an individual, time-saving service for departures,
arrivals, or transit stays, keeping you away from the normal
terminal walkways. It is available regardless of your airline
and seat class.
g Fraport AG, VIP Service
Phone: +49 (0) 69 690-70366, Fax: +49 (0) 69 690-70369,
e-mail: vip-services@fraport.de
www.frankfurt-airport.com/vip-service
Visas and Passports
If you lose your passport or still need a visa, please contact
our Document Service. Phone: +49 (0) 180 3 030302
(€ 0.09 per minute from German landline phones. Other
rates may apply to mobile phones.)
Visitor Service
Go on one of our airport tours and discover the wealth of
fascination and activity at Frankfurt Airport.
g For individuals and small groups
(without advance booking):
Tickets for our daily 45-minute airport tours are available in
the Airport City Mall Frankfurt, Terminal 1, Level 0. Tours
leave daily at 1, 2, 3, and 4 p.m. On weekends and during
the school holidays in Hesse and neighboring states there
are also tours leaving at 11 a.m. and 12 noon.
g For individuals and small groups
(with advance booking):
Various airport tours lasting 90 minutes or more
www.frankfurter-stadtevents.de/flughafen
g For groups (with advance booking):
Various airport tours lasting between 45 minutes and
three hours; Phone: +49 (0) 69 690-70291,
Fax: +49 (0) 69 690-53341, e-mail: rundfahrten@fraport.de
You're also invited to enjoy the impressive panorama of
airport operations from our Visitors' Terrace in Terminal 2.
Open daily from March 24 to November 2013 between 10
a.m. and 6 p.m. Detailed information on all tours is available
at: www.rundfahrten.frankfurt-airport.de
Tip: Airport Fascination
Surprise someone with a gift certificate for an
unforgettable airport tour. For details, visit
www.sightseeingtours.frankfurt-airport.de
or have a look at our brochure.
Waiting and rest areas “Leisure Zone”
g Terminal 1, Pier A, near Gate A 50 (tentatively starting
in October 2012)
g Terminal 1, Pier B, near Gate B 43
g Terminal 2, Pier D, near Gates D 1–D 4
Wellness & Beauty
Massages, manicures, waxing. Before or after your flight. “Be
Relax” and the “CMT Color Meets Trend Nail Lounge” offer
a full program.
g Terminal 1, Pier A, Level 2 and Pier Z, Level 3, after
the security check
g Terminal 2, Pier D, Level 3, after the passport check
Open daily from 6 a.m. to 10 p.m.
g “CMT Color Meets Trend Nail Lounge”:
Terminal 1, Concourse A, Level 1, Arrivals
Open from 8 a.m. to 8 p.m., Sun. and holidays from 10 a.m.
to 7 p.m.
WLAN und Internet-Terminals
Services from A to Z
You can access the Internet via Wi-Fi free of charge for 30
minutes from anywhere in the airport. In addition, you can
also surf the Web at one of our convenient Internet Points
(sit-down terminals) or 100 Internet Towers (stand-up
terminals). The following also offer Internet access and office
services:
g Nokia Internet Lounge: Terminal 1, Arrivals A, Level 1
g Player’s Island:
Terminal 1, Airport City Mall, Level 0,
in the passageway to the regional train station
Worshipping and prayer rooms (chapels / prayer rooms)
There are Christian chapels as well as Orthodox, Jewish, and
Muslim prayer rooms on the Gallery above the B waiting
area and in Transit B-West, Level 2 in Terminal 1 and Transit
D in Terminal 2.
35
34 We are at your service – from A to Z We are at your service – from A to Z

Relax in Comfort
Luxurious lounges that meet your personal needs
Lounges
If you are in the mood to relax, the airport lounges with
their pleasant atmosphere offer many ways to kill time until
your flight departs. You can sleep or get ready for your next
meeting. In the following, we list all of the airlines that
operate lounges for their passengers at Frankfurt Airport.
Tip: Chill in the Sky Lounge
All passengers are welcome here, no matter which
airline they are flying with. The fee for using the lounge
for 3 hours is € 30.
g Terminal 2, Level 3, opposite D 8
Terminal 1
DB Lounge Long-distance train station, Level 2
Fraport Airport Club FAC 1, Section A, 9th floor
Fraport VIP Transit B, Level 2
LUXX
Passage between Concourses B and C,
Level 3
LH Business West Transit B, Level 3, at Gate B 24
LH Business Ost Transit B, Level 3, near Gate B 44
LH Business in Concourse C Transit C, above Gates C 14 and C 16
LH Business (Non-Schengen) Transit Z, Level 3, on the way to Gate Z 50
LH Business (Schengen) Transit A, Level 2, near Gate A 13
LH Firstclass Transit B, Level 3, at Gate B 22
LH Firstclass (Schengen) Transit A, Level 2, near Gate A 13
LH Senator
Transit B, Level 3, next to B 43, access
via Level 2
LH Senator Transit C, Level 3, access via Gate C 15
LH Senator (Non-Schengen) Transit Z, Level 3, on the way to Gate Z 50
LH Senator (Schengen) Transit A, Level 2, on the way to Gate A 50
LH Welcome Arrivals B, near exit B 2
Terminal 2
Air France Lounge Transit D, Level 2, near gates D 26/D 27
Cathay Pacific Lounge Transit E, Level 3, at gate E 7
Emirates Lounge Transit E, Level 3, near gates E 5/E 6
Etihad Lounge Transit E, Level 3, at gate E 9
Iberia Lounge Transit D, Level 2, near gates D 26/D 27
Japan Airlines Sakura Lounge Transit D, Level 3, at gate D 8
Sky Lounge* Transit D, Level 3, at gate D 8
Information on when the lounges are open and the requirements for using them is available at
www.frankfurt-airport.com.
Lufthansa Tower Lounge A
Enjoy an impressive panoramic
view from the Lufthansa Lounge.
Free of charge for First Class and
Business Class passengers, as well
as customers with HON Circle,
Senator, and Frequent Traveler
status.
Terminal 1, Transit A, access via
Level 3, at gate A 26
Phone: +49 (0) 180 5 805805
Etihad Lounge
Free of charge for First and
Business Class passengers and
holders of the Gold or Silver card
of Etihad Airways. Passengers of
other airlines are also welcome
(for a fee, subject to availability).
Terminal 2, Transit E, Level 3
Open daily from 8 to 11 a.m.
and from 6.10 to 10.10 p.m.
Phone: +49 (0) 69 690-29090
* No advanced booking required.
Construction work may occasionally make it necessary to close some lounges.
36 Relax in Comfort Relax in Comfort
Lounges
37

Getting Where You
Want to Go
Terminals and important services at a glance
Security and passport checks
Gates A, B, C, Z
Gates D, E
Check-in
Information
Luggage claim
Meeting point
Shuttle services
Railway lines
Parking
Bus station
Taxis
Rental cars
Medical services
Pharmacy
German Rail information
Call point
Company meeting point
38 Zielsicher Getting Where ankommen You Want to Go
Terminal Terminal
E D C B A,Z
Shuttle bus
Sky Line
Travel market
Level 3
Polizei Sheraton Hotel Frankfurt Airport Center
AirRail-Terminal
Hilton Worldwide Hotels The Squaire
Transfer Tunnel B-A,Z
Level 3
Level 2
Level 1
Level 0
Regional trains
Long-distance
trains